Rubio, GloriaRawlings, LauraVan Domelen, JulieHonorati, Maddalena2017-06-272017-06-272011-02https://hdl.handle.net/10986/27345The main focus of the social protection and labor portfolio is on strengthening client's institutional capacity in the design and implementation of programs, but projects are not well equipped to track progress in this area. Correspondingly, there is a need to strengthen approaches to measuring and monitoring a 'missing middle' of service delivery, precisely those areas for which counterpart institutions are responsible during the course of a project. In particular, better measures of the primary functions of social protection and labor agencies are needed, such as identifying and enrolling beneficiaries, targeting, payment systems, fraud and error control, performance monitoring of service delivery providers, responsiveness to citizens, transparency, efficiency, management information systems and monitoring and evaluation systems. New World Bank initiatives particularly standard core indicators by sector and the introduction of results based investment lending call for substantial improvements in the use of monitoring and evaluation (M&E). Impact evaluations are included in about half of projects and should continue to be used selectively and strategically, particularly when the program is innovative, replicable and/ or scalable to reach a broader set of beneficiaries, addresses a knowledge gap and is likely to have a substantial policy impact. Structuring evaluations around core themes with common outcome measures is fundamental to building a global knowledge base on development effectiveness.en-USCC BY 3.0 IGOACCESS TO EDUCATIONACCESS TO SERVICESADMINISTRATIVE DATAAUDITSBASELINE DATABENEFICIARIESBENEFICIARYBENEFICIARY ASSESSMENTSCAPACITY BUILDINGCASCASH TRANSFER PROGRAMSCASH TRANSFERSCITIZEN REPORT CARDSCOMMUNESCOMMUNITIESCOMMUNITY EMPOWERMENTCOMMUNITY MONITORINGCONDITIONAL CASHCONDITIONAL CASH TRANSFERCORRUPTIONCOUNTERFACTUALCUSTOMIZATIONDATA COLLECTIONDATA COLLECTION INSTRUMENTSDATA REQUIREMENTSDATA SOURCESDESCRIPTIONDESIGN STAGEDEVELOPMENT OBJECTIVESDEVELOPMENT POLICYDEVELOPMENT STRATEGIESE READINESSE-MAILECONOMIC CRISISECONOMIC EFFICIENCYEMERGENCY RECOVERYEMERGENCY RECOVERY LOANSEMERGENCY SERVICESEMERGENCY SITUATIONSERROR CONTROLEVALUATION SYSTEMSFAMILY ALLOWANCESFINANCIAL MANAGEMENTFLEXIBILITYFRAUDGENDERGEOGRAPHICAL AREAGLOBAL KNOWLEDGEGOVERNMENT CAPACITYHEALTH CENTERSHOUSEHOLD LEVELHOUSEHOLD SURVEYSHOUSEHOLDSHUMAN DEVELOPMENTICRIMPACT EVALUATIONIMPACT EVALUATIONSIMPLEMENTATION CAPACITYINCOMEINCOME SUPPORTINCOME TRANSFERINFORMATION SHARINGINFORMATION SYSTEMINFORMATION SYSTEMSINSTITUTIONINSTITUTIONAL ARRANGEMENTSINSTITUTIONAL CAPACITYINSURANCE POLICIESINTERMEDIATE INDICATORSINTERNATIONAL LAWINVENTORYJOB TRAININGKNOWLEDGE BASEKNOWLEDGE SHARINGLABOR LAWSLABOR MARKETLABOR MARKET PROGRAMSLABOR MARKETSLABOR SUPPLYM & EM & E ARRANGEMENTSM&E ACTIVITIESM&E APPROACHM&E ARRANGEMENTSM&E CAPACITYM&E SYSTEMSM&E TOOLSMANAGEMENT SYSTEMSMEANS TESTINGMOBILITYMONITORING TOOLSNATIONAL CAPACITYNATIONAL HOUSEHOLD SURVEYNATIONAL HOUSEHOLD SURVEYSNATIONAL TRAININGNATURAL DISASTERSNEXT GENERATIONNGONONGOVERNMENTAL ORGANIZATIONSOUTCOME INDICATORSOUTPUT INDICATORSPARTICIPATORY M&EPARTICIPATORY MONITORINGPAYMENT SYSTEMSPENSIONPENSIONSPEOPLE WITH DISABILITIESPERFORMANCE INDICATORPERFORMANCE INDICATORSPERFORMANCE MONITORINGPOLICY IMPACTPOLICY REFORMPOORPOVERTY REDUCTIONPOVERTY REDUCTION SUPPORTPOVERTY REDUCTION SUPPORT CREDITPROCUREMENTPROCUREMENT PROCESSPRODUCTIVITYPROGRAM IMPLEMENTATIONPROGRAMSPROJECT MANAGEMENTPUBLIC EXPENDITUREPUBLIC PROVISIONPUBLIC SECTORPUBLIC SERVICESPUBLIC WORKSQUALITY OF SERVICEQUALITY OF SERVICESREGISTRIESREGISTRYRESOURCE ALLOCATIONRESULTRESULTSSAFETYSAVINGSSAVINGS ACCOUNTSSERVICE DELIVERYSEVERANCE PAYSOCIAL ACCOUNTABILITYSOCIAL ACTIONSOCIAL ACTION FUNDSOCIAL FUNDSOCIAL FUNDSSOCIAL INSURANCESOCIAL POLICYSOCIAL PROTECTIONSOCIAL SAFETY NETSOCIAL SAFETY NETSSOCIAL SECURITYSOCIAL SECURITY SYSTEMSOCIAL SERVICESSNSTATISTICAL ANALYSISSTRUCTURAL ADJUSTMENTSUPERVISIONTARGETINGTARGETSTECHNICAL ASSISTANCETECHNOLOGICAL INNOVATIONTELEPHONETEMPORARY EMPLOYMENTTIME FRAMESTRACER STUDIESTRANSFER PROGRAMSTRANSPARENCYUNEMPLOYMENTUNEMPLOYMENT INSURANCEUSESVERIFICATIONVILLAGESVULNERABLE GROUPSVULNERABLE POPULATIONSWELFARE INDICATORSWORK HISTORIESYOUTHWorking PaperWorld Bank10.1596/27345