World Bank2012-03-192012-03-192012-02-09978-0-8213-9475-5https://hdl.handle.net/10986/2234This book chronicles the anticorruption reforms that have transformed public service in Georgia since the Rose Revolution in late 2003. The focus is on the 'how' behind successful reforms of selected public services. This book tries to answer some of these questions. It is based largely on data and informed by interviews with past and current high-ranking government officials who provide insights from within government on the challenges and solutions, the decisions, and the trade-offs considered. This book does not assess Georgia's overall reforms since the rose revolution. It does not address efforts toward democratization, which were a key part of the rose revolution. The book focuses on how the state was able to root out corruption and eliminate red tape in selected public services. It does not analyze areas in which government efforts are still continuing or may have fallen short. Nor does it suggest any causality between anticorruption reforms and growth or social outcomes. From the case studies on each of these efforts, the book identifies a set of common factors that led to the success of the reforms.CC BY 3.0 IGOABUSEACCOUNTABILITIESACCOUNTABILITYACCOUNTINGAGRICULTURAL PRODUCTSANTICORRUPTIONANTICORRUPTION BUREAUANTICORRUPTION EFFORTSANTICORRUPTION REFORMANTICORRUPTION REFORMSARREARSASSETSAUDITORSBANKSBORDER CROSSINGSBORDER MANAGEMENTBRIBEBRIBERYBRIBESBRIDGEBRIDGE CROSSINGBROKERAGEBROKERSBUSINESS ASSOCIATIONSBUSINESS COMMUNITYBUSINESS DEVELOPMENTBUSINESS OWNERSBUSINESSMANBUSINESSMENCAPACITY CONSTRAINTSCARCAR MARKETCARSCHECKSCIVIL SERVANTSCIVIL SOCIETYCOLLAPSECOMMERCIAL BANKSCOMPLAINTCOMPLAINTSCONFIDENCECONSUMER PRICE INDEXCORPORATE PROFIT TAXCORRUPTCORRUPT OFFICIALSCORRUPTIONCORRUPTION FIGHTERCORRUPTION PREVENTIONCREDIBILITYCRIMECRIMESCRIMINALCRIMINALSCURRENCYCUSTOMER SATISFACTIONDEVELOPING COUNTRIESDISCRETIONDISPUTE RESOLUTIONDOCUMENTATION REQUIREMENTSDOMESTIC VIOLENCEDRIVERSDRIVINGECONOMIC DEVELOPMENTECONOMIC GROWTHELECTRICITYELECTRONIC PAYMENTELECTRONIC PAYMENTSELECTRONIC SYSTEMELECTRONIC SYSTEMSENFORCEMENT AGENCIESENFORCEMENT SYSTEMENTERPRISE PERFORMANCEEQUAL TREATMENTEQUALIZATIONEQUIPMENTEVASIONEXCISE TAXEXCISE TAXESEXPENDITURESEXPORTEREXPORTERSEXTORTIONFACE-TO-FACE CONTACTSFAMILIESFARMERSFIGHT AGAINST CORRUPTIONFINANCESFINANCIAL CRISISFINANCIAL SERVICESFOREIGN DONORFRAUDFRAUDULENT TRANSACTIONSFREIGHTFUELGANGSGOVERNMENT BUDGETSGOVERNMENT EXPENDITUREGOVERNMENT OFFICIALSGOVERNMENT POLICYGOVERNMENT REVENUESGOVERNMENT · POLICYGRAY ECONOMYGROSS DOMESTIC PRODUCTHIGHWAYSHOLDINGHOMOGENEOUS GOODSHOUSEHOLDSHUMAN RIGHTSIMMUNIZATIONINCOME CATEGORYINCOME GROUPINCOME TAXINFLATIONINFLUENCE PEDDLINGINSTITUTIONAL REFORMSINTEGRITYINTERNATIONAL BANKINTERNATIONAL DEVELOPMENTINVESTIGATIONSISSUANCEJAILJUDICIAL SYSTEMJUDICIARYJUSTICELAW ENFORCEMENTLAWSLEADERSHIPLEGAL FRAMEWORKLIABILITYLICENSESLOBBYINGLOCAL GOVERNMENTLOCAL GOVERNMENTSLOCAL TAXESMACROECONOMIC STABILITYMEDIAMINISTERMINISTERSMONEY SUPPLYMOTORISTSMUNICIPAL SERVICESNATIONAL SECURITYNEW BUSINESSNEW BUSINESSESNONPAYMENTSOFFENSESPAYMENT SYSTEMPEDESTRIANSPENALTIESPENSIONPENSIONERSPENSIONSPERSONAL INCOMEPETROLEUM PRODUCTSPETTY CORRUPTIONPOLICEPOLICE OFFICERPOLICE OFFICERSPOLICE STATIONPOLICE STATIONSPOLITICAL ECONOMYPOLITICAL LEADERSPOLLUTIONPRIVATE SECTORPRIVATIZATIONPROFESSIONAL DEVELOPMENTPROPERTY TAXPROSECUTIONPROSECUTIONSPROSECUTORSPUBLICPUBLIC ATTITUDESPUBLIC ENTERPRISESPUBLIC FINANCEPUBLIC FUNDSPUBLIC GOODSPUBLIC OFFICIALPUBLIC OFFICIALSPUBLIC REGISTRIESPUBLIC REVENUESPUBLIC SECTORPUBLIC SERVICEPUBLIC WORKSRAILWAYRECEIPTSRED TAPEREGISTRATION PROCESSREGISTRATION SYSTEMREGULATORY FRAMEWORKRESERVESRETURNSREVENUE COLLECTIONROADROAD CROSSINGROADSROBBERIESSENIOR GOVERNMENT OFFICIALSSERVICE DELIVERYSMALL-SCALE ENTERPRISESSOCIAL SECURITYSOURCE OF INCOMESPECIAL FUNDSTART-UPSSTATE LIABILITIESSTREETSSTRICTER ENFORCEMENTSUBWAYSUBWAY SYSTEMSUPERVISORY BOARDTAXTAX BURDENTAX CODETAX CODESTAX COLLECTIONTAX COLLECTIONSTAX CREDITSTAX LEGISLATIONTAX LIABILITYTAX RATETAX RATESTAX REGIMETAX RETURNSTAX REVENUETAX REVENUESTAX SYSTEMTAX TREATMENTTAXATIONTHEFTTHIEFTHIEVESTRADE REGIMETRADINGTRAFFICTRAFFIC CAMERASTRAFFIC POLICETRAFFIC SAFETYTRAFFIC VIOLATIONSTRANSACTIONTRANSITTRANSPARENCYTRANSPORTTRANSPORTATIONTREASURYTRUCKSUNEMPLOYMENTUNIONURBAN AREASUTILITIESVALUATIONVEHICLEVEHICLE REGISTRATIONVIOLENCEWAREHOUSEWOMANZERO TOLERANCEWorld Bank10.1596/978-0-8213-9475-5