World Bank2014-06-052014-06-052010-03https://hdl.handle.net/10986/18501Further, governments are using information and communication technologies (ICT) as tools to reduce transaction costs and processing time, and increase government revenues. Further, the potential to access public services at home or at a local Internet kiosk empowers citizens in rural areas, including women and minorities. Access to relevant public information on rights and benefits, inheritance and family laws, health care, and housing can be provided through the Internet or mobile phone which translates to easier access and less time than traveling to or queuing up at government departments. The Royal Government of Cambodia (the Government) has taken various initiatives regarding the streamlining of ICTs in administration functions and several core agencies have invested or are planning on investing in information systems, databases of various types, websites, communications networks, etc. However, this figure will be significantly higher when the cost for ICT components under sector projects, such as under education, public finance, and trade are included. As the number of projects with ICT components increases in the Government, leadership and overall governance of ICT implementation will become increasingly important. ICT investments often involve high costs and big risks. Failure rates of ICT projects in governments around the world are notable. Costs for failure not only include monetary loss but costs in terms of reputation of the implementing agency or donor, and diminished incentives for future attempts in using ICTs.en-USCC BY 3.0 IGOACCESS TO THE INTERNETACCOUNTS PAYABLEACCOUNTS RECEIVABLEADMINISTRATION PROCESSESADMINISTRATIVE PROCESSESANTI-VIRUS SOFTWAREAPPLICATION INTERFACEAPPROPRIATE TECHNOLOGYAPPROVAL SYSTEMAUTHENTICATIONAUTOMOBILEBACKBONEBANDWIDTHBANDWIDTH AVAILABILITYBANDWIDTH CAPACITYBROADBANDBROADBAND NETWORKBROWSERBUDGET ALLOCATIONBUSINESS APPLICATIONSBUSINESS CLIMATEBUSINESS PROCESSBUSINESS PROCESSESBUSINESS SYSTEMSBUSINESSESCAPABILITIESCAPABILITYCERTIFICATESCERTIFICATION AUTHORITIESCIOCIOSCOMMERCECOMMERCIAL SOFTWARECOMMUNICATION TECHNOLOGIESCOMMUNICATION TECHNOLOGYCOMMUNICATIONS NETWORKSCOMMUNICATIONS TECHNOLOGIESCOMPETITIVENESSCOMPUTER HARDWARECOMPUTERSCONNECTIVITYCOORDINATION MECHANISMSCOPYRIGHTCUSTOMER SATISFACTIONCUSTOMSCUSTOMS REVENUESDATA ENTRYDATA PROCESSINGDATA SECURITYDATA TRANSFERDATABASE SYSTEMSDEVELOPMENT OF E-COMMERCEDIGITAL DIVIDEDIGITAL SIGNATUREDIGITALIZATIONDISPUTE RESOLUTIONDOCUMENT MANAGEMENTE-COMMERCEE-COMMERCE LAWE-CUSTOMSE-GOVERNMENTE-GOVERNMENT INITIATIVEE-GOVERNMENT INITIATIVESE-GOVERNMENT PROJECTSE-LEARNINGE-TRANSACTIONSECONOMIC DEVELOPMENTELECTRONIC COMMERCEELECTRONIC DOCUMENTELECTRONIC DOCUMENTSELECTRONIC FILINGELECTRONIC PLATFORMSELECTRONIC PROCUREMENTELECTRONIC SIGNATUREELECTRONIC SIGNATURESELECTRONIC TRANSACTIONSEMAILSENABLING ENVIRONMENTEND-USEREND-USERSEQUIPMENTEXPORT MARKETSFINANCIAL MANAGEMENTFINANCIAL TRANSACTIONSFRAUDGENERAL POPULATIONGOVERNMENT EMPLOYEESGOVERNMENT ENTITIESGOVERNMENT NETWORKSGOVERNMENT OFFICEGOVERNMENT OFFICESGOVERNMENT ORGANIZATIONGOVERNMENT POLICIESGOVERNMENT REVENUESGOVERNMENT SERVICEGOVERNMENT SERVICESHACKINGHARD COPYHARDWAREHUMAN CAPITALHUMAN RESOURCEHUMAN RESOURCE CAPACITYHUMAN RESOURCESICTIMPLEMENTING AGENCIESIMPLEMENTING AGENCYINDUSTRY STANDARDINFORMATION COMMUNICATIONSINFORMATION COMMUNICATIONS TECHNOLOGYINFORMATION INFRASTRUCTUREINFORMATION SECURITYINFORMATION SERVICESINFORMATION SHARINGINFORMATION SYSTEMINFORMATION SYSTEMSINFORMATION TECHNOLOGYINNOVATIONINSPECTIONINSTALLATIONINSTITUTIONINSTITUTIONAL FRAMEWORKINTELLECTUAL PROPERTYINTELLECTUAL PROPERTY RIGHTSINTERFACESINTERNET SERVICE PROVIDERINTEROPERABILITYINTRANETIPISPSIT INFRASTRUCTURELANLEGAL FRAMEWORKLICENSELICENSE FEESLICENSESLOCAL AREA NETWORKLOCAL AREA NETWORKSMANAGEMENT SYSTEMMARKET INFORMATIONMOBILE PHONEMOBILE PHONESNATURAL RESOURCESNAVIGATIONNEW TECHNOLOGYONLINE DATABASEONLINE REGISTRATIONONLINE SERVICESONLINE TRAININGONLINE TRANSACTIONSOPEN SOURCE SOFTWAREOPERATING SYSTEMSPAYMENT SYSTEMPERFORMANCE MEASURESPERSONAL COMPUTERPERSONAL DATAPERSONAL DATA PROTECTIONPHONE CONNECTIONSPRIVACYPRIVATE INVESTMENTPRIVATE PARTNERSHIPSPRIVATE SECTORPRIVATE SECTORSPROCUREMENTPRODUCTIVITYPROJECT MANAGEMENTPROTECTION OF INTELLECTUAL PROPERTYPUBLIC ADMINISTRATIONREAL-TIME DATAREGULATORY FRAMEWORKRESIDENT REGISTRATIONRESULTRESULTSRETENTIONSATELLITESEARCHSECURE TRANSACTIONSSENSITIVE INFORMATIONSERVERSERVICE LEVEL AGREEMENTSSERVICE PROVIDERSSERVICES TO CITIZENSSILOSSOFTWARE APPLICATIONSSOFTWARE DEVELOPMENTSOFTWARE PRODUCTSSOFTWARE SOLUTIONSSOURCE CODESOURCE CODESSPREADSHEETSUPPORT STAFFTECHNICAL EXPERTISETECHNICAL REQUIREMENTSTECHNICAL STAFFTECHNICAL STANDARDSTECHNICAL SUPPORTTECHNOLOGY TRANSFERTELECOMTELECOMMUNICATIONTELECOMMUNICATIONSTRADE FACILITATIONTRADE INFORMATIONTRAINING COURSESTRAINING MATERIALSTRANSACTIONTRANSACTION PROCESSINGUNICODEUNIVERSAL SERVICEUNIVERSAL SERVICE OBLIGATIONUSESVIDEOVIRUSWEBWEB DESIGNWEB PRESENCE10.1596/18501