Tallapragada V.S.N., PrasadShkaratan, MariaIzaguirre, Ada KarinaHelleranta, JaakkoRahman, SaifurBergman, Sten2013-03-282013-03-282009https://hdl.handle.net/10986/13030Performance of electric utilities is essential for the reform of the electricity sector in the Sub-Saharan Africa (SSA) countries. The World Bank is leading a number of initiatives to improve electric utility performance in SSA. The Africa Energy unit of the World Bank recently introduced the Electric Utility Capacity Assistance Program (EUCAP) for Africa. Among other activities, the EUCAP aims to collate relevant utility performance data within the context of the Bank operations, with the dual objective of assessing the impact of reforms and motivating utility management to achieve better outcomes. In order to reach this objective, performance benchmarking approach was developed. In this approach, benchmarking starts with the selection of the Key Performance Indices (KPIs) reflecting major elements of utility day-to-day operations, including technical, operational and financial. Then a framework to compare performance of the sector in various countries and among utilities using these indices is applied.en-USCC BY 3.0 IGOACCESS TO ELECTRICITYACCOUNTS RECEIVABLEADAAMOUNT OF POWERAPPROACHASSET CONDITIONASSETSAVAILABILITYBANK LENDINGBENCHMARKBENCHMARKINGBENCHMARKSBEST PRACTICEBEST PRACTICESBILL COLLECTIONBILL COLLECTION RATEBLOCK TARIFFBLOCK TARIFFSBUSINESSESCAPABILITIESCAPABILITYCAPACITY FACTORCAPITAL EXPENSESCOALCOLLECTION EFFICIENCYCOMMERCIAL EFFICIENCYCOMMERCIAL TRANSACTIONSCOMPONENTSCONNECTED CUSTOMERSCONNECTED HOUSEHOLDSCONNECTIVITYCONSUMER DISSATISFACTIONCONSUMPTION LEVELSCONSUMPTION OF ELECTRICITYCONSUMPTION OF POWERCOST OF ELECTRICITYCOST OF POWERCOST RECOVERYCUSTOMER MIXCUSTOMER RELATIONSCUSTOMER SERVICEDATA ENCRYPTIONDATA SELECTIONDATABASE DESIGNDAY-TO-DAY OPERATIONSDECISION MAKINGDISPUTE RESOLUTIONDISTRIBUTION INFRASTRUCTURESDISTRIBUTION LOSSESDISTRIBUTION OF ELECTRICITYDISTRIBUTION SYSTEME-MAILE-MAIL ADDRESSECONOMIC DEVELOPMENTECONOMIC INDICATORSECONOMIES OF SCALEELECTRIC POWERELECTRIC UTILITIESELECTRIC UTILITYELECTRICITY CONSUMPTIONELECTRICITY DISTRIBUTIONELECTRICITY GENERATIONELECTRICITY PRICEELECTRICITY PRODUCERSELECTRICITY PRODUCTIONELECTRICITY SECTORELECTRICITY SUPPLYELECTRICITY TARIFFSELECTRICITY UTILITIESELECTRIFICATIONENCRYPTIONEND USERSEND-USEREND-USERSENERGY DEVELOPMENTENERGY OUTLOOKENGINEERINGENTERPRISE SURVEYENTERPRISE SURVEYSEQUIPMENTFINANCIAL PERFORMANCEFIXED CHARGEFRAUDGASGDPGENERATIONGENERATION CAPACITYGRID = ELECTRICITYGRID CONNECTIONSGRID POWERGROWTH IN ELECTRICITY CONSUMPTIONGROWTH RATEGROWTH RATESHARDWAREHEATHOLDING COMPANYHOUSEHOLD ACCESSHOUSEHOLD CONSUMPTIONINCOMEINCOME GROUPSINCOME LEVELSINDUSTRIAL PRODUCTIONINEFFICIENCYINFORMATION TECHNOLOGYINNOVATIONINPUT DATAINSTALLATIONINTERFACESINTERNATIONAL ENERGYINTERNATIONAL STANDARDSINTRANETINVENTORYINVENTORY MANAGEMENTLEVEL OF CONSUMPTIONLOAD FACTORMAINTENANCE COSTMANAGEMENT SYSTEMMANAGERIAL INEFFICIENCYMANPOWER REQUIREMENTMATERIALMENUMIDDLE INCOME COUNTRIESNUMBER OF CUSTOMERSOILOIL PRICESPEAK DEMANDPEAK LOADPER CAPITA INCOMEPERFORMANCE INDICATORSPOWER CONSUMPTIONPOWER CORPORATIONPOWER DEMANDPOWER DISTRIBUTIONPOWER GENERATORSPOWER PLANTSPOWER SECTORPOWER SECTOR REFORMPOWER SYSTEMPREPAYMENTPRIVATE SECTORPRIVATE SECTOR PARTICIPATIONPRODUCTION COSTSPRODUCTION OF POWERPRODUCTION PROCESSPROTOCOLQUALITY OF SERVICERELIABILITYRESIDENTIAL CUSTOMERSRESIDENTIAL PRICESRESULTRESULTSREVENUE COLLECTIONRURAL ACCESSTARGETSTARIFF LEVELSTARIFF STRUCTURETECHNICAL ASPECTSTECHNICAL STANDARDSTIME FRAMETOTAL COSTSTOTAL REVENUETRANSFORMERSTRANSMISSIONTRANSMISSION LOSSESUSERUSERSUTILITY CAPACITYVEHICLESVOLTAGEWATER DISTRIBUTIONWEBWEB PRESENCEWEBSITEWorld Bank10.1596/13030