World Bank2014-07-222014-07-222014https://hdl.handle.net/10986/18978Financial consumer protection and financial education policies, in conjunction with the regulation of financial institutions and markets, need to ensure safe access to financial services and support financial stability and financial inclusion objectives. Consumer protection and financial literacy can contribute to improved efficiency, transparency, competition, and access to retail financial markets by reducing information asymmetries and power imbalances among providers and users of financial services. Rapid progress toward widespread financial inclusion must be appropriately complemented with checks and balances that ensure a responsible provision of financial services and products. A number of international efforts are in place to improve dialogue and identify best practices in financial consumer protection. To contribute to the international dialogue on financial consumer protection the World Bank in conjunction with Fin-CoNet, an international cooperation platform for supervisory agencies in the area of financial consumer protection, conducted a global survey on consumer protection and financial literacy to collect information from financial regulatory agencies in 114 economies. This brief summarizes the key results of the survey and accompanies the release of the data collected to provide timely feedback on the results.en-USCC BY 3.0 IGOACCESS TO FINANCIAL SERVICESACCESSIBILITYADMINISTRATIVE COSTSADVERTISEMENTADVERTISEMENTSAFFORDABILITYAMOUNT OF LOANSANNUAL INCOMEANNUAL PERCENTAGE RATEANNUAL PERCENTAGE RATESAPPLICATION FORMAPRATMATM NETWORKAWARENESS CAMPAIGNSBANK CREDITBANK CUSTOMERBANKING PRODUCTSBANKSBASIC FINANCIAL SERVICESBEHAVIORAL ECONOMICSBEST PRACTICESBIASESBORROWERBORROWINGCAPITAL MARKETSCENTRAL BANKCHECKSCOMMERCIAL BANKSCONSUMERCONSUMER COMPLAINTCONSUMER CONFIDENCECONSUMER CREDITCONSUMER FINANCECONSUMER FINANCIAL MARKETSCONSUMER LOANSCONSUMER PROTECTIONCONSUMER PROTECTION LAWCONSUMER PROTECTION LAWSCONSUMER PROTECTION MEASURESCONSUMER RIGHTSCONSUMERSCONTRIBUTIONCONTRIBUTIONSCOOPERATIVE CREDITCOOPERATIVESCOST OF CREDITCREDIT ASSOCIATIONSCREDIT CARDCREDIT CARDSCREDIT INFORMATIONCREDIT INFORMATION SYSTEMCREDIT INSTITUTIONSCREDIT PRODUCTCREDIT PRODUCTSCREDIT PROVIDERSCREDIT RISKCREDIT UNIONSCREDIT WORTHINESSCREDITORCURRENCYCURRENT ACCOUNTDEALING WITH BANKSDEBTDEBT COLLECTIONDEBT COLLECTORDEBT SERVICEDEBTSDEPOSITDEPOSIT INSURANCEDEPOSIT PRODUCTSDEPOSITORSDEVELOPMENT FINANCEDEVELOPMENT FINANCE INSTITUTIONSDISCLOSURE REQUIREMENTSDISCRIMINATIONDISPOSABLE INCOMEDISPUTE RESOLUTIONECONOMIC EMPOWERMENTECONOMIC SYSTEMEXCHANGE COMMISSIONEXCHANGE RATEEXISTING DEBTSFAIR TRADINGFEDERAL RESERVEFINANCIAL ARRANGEMENTSFINANCIAL COMPANIESFINANCIAL CONCEPTSFINANCIAL CONSUMERFINANCIAL CONSUMERSFINANCIAL CRISISFINANCIAL DECISIONFINANCIAL DEVELOPMENTFINANCIAL DISCLOSUREFINANCIAL EDUCATIONFINANCIAL EDUCATION ACTIVITIESFINANCIAL EDUCATION EFFORTSFINANCIAL GROUPSFINANCIAL INDUSTRYFINANCIAL INNOVATIONFINANCIAL INSTABILITYFINANCIAL INSTITUTIONFINANCIAL INSTITUTIONSFINANCIAL ISSUESFINANCIAL LITERACYFINANCIAL MARKETFINANCIAL MARKETSFINANCIAL NEEDSFINANCIAL PRODUCTFINANCIAL PRODUCTSFINANCIAL PROVIDERFINANCIAL REGULATIONFINANCIAL REGULATORSFINANCIAL SECTORFINANCIAL SECTOR REGULATIONFINANCIAL SECTORSFINANCIAL SERVICEFINANCIAL SERVICE PROVIDERFINANCIAL SERVICE PROVIDERSFINANCIAL SERVICESFINANCIAL SERVICES AUTHORITYFINANCIAL SERVICES PROVIDERSFINANCIAL STABILITYFINANCIAL SYSTEMFINANCIAL SYSTEMSFINANCIAL TRANSACTIONFIXED RATEFOREIGN CURRENCYFORMAL FINANCIAL INSTITUTIONSFORMAL FINANCIAL SERVICESGENERAL PUBLICHOUSEHOLDSINCOMEINCOME GROUPSINDEBTEDNESSINFORMATION ASYMMETRIESINFORMED CONSUMERSINFORMED DECISIONSINSURANCEINSURANCE COMPANIESINSURANCE POLICYINTEREST CHARGESINTEREST RATEINTEREST RATESINTERNATIONAL BANKINVESTMENT PRODUCTSLEGAL FRAMEWORKLENDERLENDER OF LAST RESORTLENDERSLIABILITYLOANLOAN OFFICERSLOAN REPAYMENTSLONG-TERM SAVINGSMARKET ECONOMIESMICROFINANCEMICROFINANCE INSTITUTIONSMINIMUM BALANCEMODERN FINANCIAL SYSTEMMONETARY POLICYMONEY LENDINGMORTGAGEMORTGAGE LENDINGMORTGAGE LOANSMORTGAGE MARKETSMORTGAGESNATIONAL INSURANCEOUTSTANDING BALANCEPAYMENT SERVICESPENSION PRODUCTSPENSIONERSPENSIONSPREDATORY LENDINGPRIVATE PENSIONPRIVATE PENSION FUNDSPROTECTION OF CONSUMERPROVIDERS OF CREDITPRUDENTIAL SUPERVISIONPUBLIC AWARENESSPURCHASING POWERQUESTIONNAIREQUESTIONNAIRESRAPID GROWTHREGULATORY AUTHORITYREGULATORY FRAMEWORKREPAYMENTREPAYMENTSRESERVE BANKRESPONSIBILITIESRETAIL BANKINGRETAIL FINANCIAL MARKETSRETAIL FINANCIAL SERVICESRETIREMENTRETIREMENT SAVINGSRISK MANAGEMENTSALESALESSAVINGSSECURITIESSOCIAL RESPONSIBILITYSOURCE OF INCOMESTAKEHOLDERSSUPERVISORY AUTHORITYTOTAL COSTTRAINING MATERIALSTRANSACTIONUNIVERSAL FINANCIAL ACCESSUNREGULATED FINANCIAL INSTITUTIONSWITHDRAWAL10.1596/18978