World Bank GroupWorld Economic Forum2016-07-142016-07-142016-06https://hdl.handle.net/10986/24700This report aims to deepen the understanding of barriers to and incentives for the acceptance and use of electronic payments, from the perspective of micro, small and medium retailers (merchants). Developing and accelerating acceptance of electronic payments by these merchants is essential to expanding financial access. A basic transaction account for payments and deposits is considered an entry point to the formal financial system, and can act as a gateway for individuals to adopt other relevant financial services they need to smooth their consumption and manage income shocks. However, equipping individuals with only basic transaction accounts is not sufficient. The use case for payment services becomes increasingly effective as individuals gradually move to a cashless economy, where electronic payments are widely accepted for regular and frequent purchases. The report highlights important dimensions to consider in the efforts to expand electronic payments for merchants.en-USCC BY-NC-ND 3.0 IGOTAX CODESBUSINESS OWNERSLINE OF CREDITDEPOSITFINANCIAL SERVICESBANK FEESCREDIT CARDSELECTRONIC TRANSFERSRECEIPTATM CARDSECONOMIC GROWTHPROFIT MARGINSDEPOSITSPEOPLEPAYMENT SERVICEPUBLIC-PRIVATE PARTNERSHIPSMERCHANTSFINANCINGINTERESTE-COMMERCECREDIT SCOREFINANCIAL LITERACYSAVINGS ACCOUNTSDIGITAL REVOLUTIONREMITTANCEBUSINESS TRANSACTIONSSMALL BUSINESS FINANCEBANK ACCOUNTENTREPRENEURSMULTINATIONALREVENUESMONEY TRANSFERFORMAL FINANCIAL SECTORBANK DEPOSITWELFAREPAYMENTS SERVICEUNIVERSAL FINANCIAL ACCESSLOANCREDITWORTHINESSDIRECT DEPOSITFEEBORROWERSELECTRONIC ACCOUNTSMALL-BUSINESS LOANSCREDIT CARDPAYMENTSSAVINGPAYMENTS INFRASTRUCTUREINTERNATIONAL BANKBUSINESS OPPORTUNITYMFISINFORMATION ASYMMETRIESCASH FLOWSNEW BUSINESSMICROFINANCE INSTITUTIONSCREDIT UNDERWRITINGFEMALE ENTREPRENEURSACCESS TO FINANCIAL SERVICESSMALL-BUSINESSSMALL BUSINESSINTERNATIONAL FINANCELOWER-INCOME CONSUMERSBUSINESS LOANSSAVINGSSTART-UPPUBLIC-PRIVATE PARTNERSHIPGENDER GAPFINANCIAL INSTITUTIONACCESS TO FORMAL CREDITUNIONOPERATIONAL COSTSFINANCESFIXED COSTSINTEREST RATESPAYMENTFINANCIAL INSTITUTIONSLIMITED ACCESSRECEIPTSFINANCING NEEDSFINANCIAL VIABILITYDEPOSIT INSURANCEFINANCIAL PRODUCTSWIRE TRANSFERCUSTOMER SERVICEBANKERSLOANSENTERPRISESELECTRONIC PAYMENTSAPPROVAL PROCESSAPPLICATION PROCESSFINANCIAL SYSTEMFINANCIAL HEALTHCHILD CAREDEBIT CARDSFINANCEBANK DEPOSITSBANKSPROFIT MARGINCREDIT LINEUNEMPLOYMENTPOINT OF SALECREDIT DECISIONSCREDIT GAPBUSINESS FINANCECAPITALBUSINESS MANAGEMENTPAYMENT OBLIGATIONCUSTOMER BASEE-PAYMENTSLEGAL TENDERFAMILYACCESS TO FINANCEBANKERS’ ASSOCIATIONGENDERCASH PAYMENTSBANKFORMAL FINANCIAL SERVICESCREDITPURCHASING POWERMINIMUM BALANCEMICROINSURANCEUNIVERSAL ACCESSWORKING CAPITALURBAN AREASHOUSEHOLDDOCUMENTATION REQUIREMENTSREPAYMENTENTERPRISEFINANCIAL ACCOUNTSOCIAL NETWORKSPAYMENT INFRASTRUCTURECUSTOMER RELATIONSHIPFINANCIAL SERVICE PROVIDERSJOB CREATIONCASH MANAGEMENTFINANCIAL ACCESSTRANSACTION COSTSTAX LIABILITYBUSINESS SUPPORTEMPLOYERSFINANCIAL SERVICESUPPLY CHAINSECURITIESBANK ACCOUNTSACCESS TO CREDITMICROFINANCEECONOMIC DEVELOPMENTECONOMIC OPPORTUNITIESBANK LOANSUPPLY CHAINSSECURITYECONOMIES OF SCALEBUSINESS OWNERFINANCIAL MARKETBANK BRANCHLACK OF AWARENESSINVESTMENTEXTREME POVERTYELECTRONIC PAYMENTPAYMENT SERVICESFINANCIAL CAPACITYCOOPERATIONEMPLOYEEREVENUECREDIT TRANSFERGREATER ACCESSRISK MANAGEMENTDEBIT CARDMERCHANTPOINT-OF-SALE TERMINALSACCESS POINTSFEESFAMILIESWOMENOUTREACHREMITTANCESSOCIAL NETWORKPOINT-OF-SALECUSTOMER DEMANDFORMAL CREDITBANK SERVICEFINANCIAL SERVICES INDUSTRYSMALL BUSINESSESGUARANTEECREDIT LINESREGISTRATION PROCESSBUSINESS FINANCESSTART-UPSINCOME GROUPSMICROFINANCE INSTITUTIONMFIEMPLOYEESReportWorld Bank; World Economic Forum10.1596/24700