World Bank2014-09-092014-09-092014-06https://hdl.handle.net/10986/20020The effectiveness of public service delivery depends in large part on the capability, resources and inputs, and the motivation of frontline service providers at the local level. In Nepal a combination of de-concentrated line agencies and local bodies at the district, municipal, and village level provides inputs which are translated into delivery of service outputs and outcomes. Yet the relationships between line agencies and local bodies in service delivery are not well understood. The purpose of this report is to examine in detail the current dynamics of frontline service delivery to identify institutional limitations and present approaches to addressing them. This study seeks to map out the dynamics of service delivery at the local level through analysis of the institutional framework and actual practices in service delivery in 14 jurisdictions in the two districts of Dhankuta and Dhanusa. The study includes a detailed review of the provision of local roads networks and primary and lower secondary education. In this context, the report is divided into four parts: part one gives introduction; part two presents institutional framework for local service delivery; part three focuses on sub-national service delivery: local roads and primary education; and part four presents conclusions and recommendations to improve frontline service delivery.en-USCC BY 3.0 IGOABSENTEEISMACCESSIBILITYACCOUNTABILITYACCOUNTABILITY FOR RESULTSACCOUNTABILITY MECHANISMSACCOUNTINGADMINISTRATIVE AUTHORITYADMINISTRATIVE FRAMEWORKANNUAL BUDGETANNUAL BUDGETINGANNUAL BUDGETING PROCESSANNUAL PLANSARTICLEAUDIT FINDINGSAUDITOR GENERALAUDITORSAUTHORIZATIONBASIC SOCIAL SERVICESBENEFICIARIESBLOCK GRANTSBREAKDOWN OF EXPENDITURESBUDGET EXECUTIONBUDGET REALLOCATIONSCAPACITY CONSTRAINTSCAPITAL EXPENDITURECAPITAL INVESTMENTCAPITAL PROJECTSCENTRAL AGENCIESCENTRAL AGENCYCENTRAL GOVERNMENTCENTRAL GOVERNMENT AGENCIESCENTRAL GOVERNMENT AGENCYCENTRAL MANAGEMENTCENTRAL TREASURYCITIESCITIZENSCIVIL SERVANTSCIVIL SERVICECOMMUNITY DEVELOPMENTCOMMUNITY INFRASTRUCTURECOMMUNITY LEVELCOMMUNITY ORGANIZATIONSCOMPTROLLER GENERALCONSTITUENCIESCONSTITUTIONCORRUPTIONCOST CENTERSCOUNCIL OF MINISTERSDATA COLLECTIONDECENTRALIZATIONDECENTRALIZATION ACTDECENTRALIZATION POLICIESDECENTRALIZATION REFORMSDECISION-MAKINGDECISION-MAKING PROCESSDEGREE OF AUTONOMYDELIVERY OF SERVICESDEMOCRACYDEMOCRATIC PROCESSDISCRETIONARY REVENUESDISTRICTDISTRICT ADMINISTRATIONDISTRICT COUNCILSDISTRICT EDUCATIONDISTRICT GOVERNMENTSDISTRICT LEVELDISTRICT-LEVELDISTRICTSDONOR FUNDINGECONOMIES OF SCALEELECTED REPRESENTATIVESEXCHANGE RATEEXPENDITUREEXPENDITURE ITEMEXPENDITURE PATTERNSEXPENDITURE REPORTINGEXPENDITURE TRACKINGEXTERNAL AUDITEXTERNAL AUDITORSEXTERNAL AUDITSFEDERAL SYSTEM OF GOVERNMENTFEDERALISMFIDUCIARY RISKFINANCE MINISTRYFINANCIAL ADMINISTRATIONFINANCIAL CONTRIBUTIONSFINANCIAL MANAGEMENTFINANCIAL REPORTSFINANCIAL SYSTEMFISCAL CAPACITYFISCAL FRAMEWORKGOVERNMENT EXPENDITURESGOVERNMENT GRANTSGOVERNMENT INSTITUTIONSGOVERNMENT REGULATIONSGOVERNMENT STRUCTUREGOVERNMENTAL ORGANIZATIONHUMAN RESOURCEHUMAN RESOURCESINFRASTRUCTURE DEVELOPMENTINFRASTRUCTURE PROJECTSINSTITUTIONAL FRAMEWORKINTERGOVERNMENTAL FISCAL FRAMEWORKINTERGOVERNMENTAL FISCAL TRANSFERSINTERGOVERNMENTAL SYSTEMINTERGOVERNMENTAL TRANSFERSINTERNAL AUDITLEGAL FRAMEWORKLEGISLATIONLEVEL OF GOVERNMENTLEVELS OF GOVERNMENTLINES OF ACCOUNTABILITYLOCAL BODIESLOCAL COUNCILSLOCAL EXPENDITURESLOCAL GOVERNMENTLOCAL GOVERNMENTSLOCAL REVENUEMASTER PLANMINISTRY OF AGRICULTUREMINISTRY OF EDUCATIONMINISTRY OF FINANCEMISMANAGEMENTMONITOR PERFORMANCEMUNICIPAL COUNCILSMUNICIPAL EXPENDITUREMUNICIPALITIESMUNICIPALITYNATIONAL DEVELOPMENTNATIONAL LEVELNATIONAL PLANNINGNATIONAL PLANSNATIONAL SERVICENATIONSOPERATIONAL AUTHORITYORGANIZATIONAL STRUCTURESPANCHAYATSPERSONNEL SYSTEMSPOLITICIANSPORK-BARRELPRIVATE SECTORPROGRAM IMPLEMENTATIONPROGRAMSPROVISION OF SERVICESPUBLIC ENTITIESPUBLIC EXPENDITURE TRACKINGPUBLIC GOODSPUBLIC INSTITUTIONSPUBLIC INVESTMENTPUBLIC INVESTMENTSPUBLIC ROADSPUBLIC SECTORPUBLIC SECTOR SPECIALISTPUBLIC SERVICEPUBLIC SERVICE DELIVERYPUBLIC SERVICESQUALITY CONTROLQUALITY OF SERVICESRATIONALIZATIONREFORM EFFORTSREPRESENTATIVESRESOURCE ALLOCATIONRESOURCE CONSTRAINTSRESOURCE MOBILIZATIONREVENUE ASSIGNMENTSREVENUE COLLECTIONREVENUE SOURCEREVENUE SOURCESROADROAD NETWORKROAD USERROADSRURAL TRANSPORTSANITATIONSCHOOL IMPROVEMENTSCHOOL MANAGEMENTSERVICE DELIVERYSERVICE DELIVERY FUNCTIONSSERVICE PROVIDERSSERVICE PROVISIONSMALL TOWNSSOCIAL BENEFITSOCIAL BENEFITSSOCIAL SAFETYSOCIAL SAFETY NETSOCIAL SECURITYSOCIAL SERVICESSUB-NATIONALSUB-NATIONAL GOVERNMENTSUB-NATIONAL UNITSSUBNATIONALSUBNATIONAL GOVERNMENTTAXTAX BASETOTAL PUBLIC EXPENDITURETOTAL PUBLIC EXPENDITURESTOWNTRANSPARENCYTRANSPORTVILLAGEVILLAGES10.1596/20020