World Bank2014-08-212014-08-212007-08https://hdl.handle.net/10986/19613ENPO is an organization employing 48,000 staff and operating a network of more than 9,000 access points (of which 3,500 post offices, 6,500 agencies, of which 1,500 are currently active). A commercial entity with management autonomy, ENPO is primarily a provider of basic financial services. Other services are mail (regular and express), parcels and Government services. Postal financial services, with three main business lines (savings, payments and giro services) and 15 million savings accounts, generate around 50% to 60% of ENPO s total revenue, and occupy an estimated 15% of ENPO s staff. Although available accounting and financial information are limited, it seems that postal financial services are operated at a profit. For ENPO which is currently in a transition phase from an administration-type of organization, moving towards a corporate-type of organization, the strategic option will play as an accelerator of change (in case the Government decides for a drastic move towards bancarization) or as a consolidator of incremental reform (in case the Government opts for a progressive approach, potentially using alternative approach to grab the business opportunities of growth, but likely avoiding social tensions within the organization). In any case, moving forward the postal financial services agenda will call for (i) a review of the legal, regulatory and institutional set-up, (ii) building capacity in the network and assessing the return on investments, (iii) rapidly identifying the postal financial services as a business unit within the organization and assess its contribution to profit, as well as (iv) getting a better understanding of the cost structure so as to enable ENPO to be in a strong position during negotiations of service level agreement.en-USCC BY 3.0 IGOACCESS FEEACCESS POINTSACCESS TO FINANCEACCESS TO FINANCIAL SERVICESACCESS TO FINANCINGACCESSIBILITYACCOUNT HOLDERACCOUNT MANAGEMENTACCOUNTABILITYACCOUNTINGACCOUNTING STANDARDSACCOUNTING SYSTEMSAFFILIATESAGRICULTURAL CREDITASSET MANAGEMENTATM CARDAUDITINGAUTOMATIC TELLERAUTONOMYBALANCE INQUIRIESBALANCE INQUIRYBANK ACCOUNTBANK ACCOUNTSBANK BRANCHBANK BRANCH NETWORKBANK BRANCHESBANK CREDITSBANKING REFORMBANKING REGULATIONBANKING SECTORBANKING SYSTEMBOARDS OF DIRECTORSBORROWINGBUSINESS ACTIVITYBUSINESS DEVELOPMENTBUSINESS MANAGEMENTBUSINESS OPPORTUNITIESBUSINESS PLANBUSINESS STRATEGIESCAPACITY BUILDINGCAPITAL MARKETCAPITAL MARKETSCASH FLOWCASH PAYMENTSCASHLESS TRANSACTIONSCHECKING ACCOUNTCHECKING ACCOUNTSCHEQUE PAYMENTSCIVIL SERVICECLEARING HOUSECLEARING HOUSESCLEARINGHOUSESCOMMERCIAL BANKCOMMERCIAL BANKSCOMMERCIAL TRANSACTIONSCONSUMER FINANCECONTRACTUAL SAVINGSCORPORATE FINANCECORRESPONDENT BANKSCREDIT CARDSCREDIT PRODUCTSCREDIT PROVIDERSCREDIT TRANSFERSCURRENCY EXCHANGECURRENT ACCOUNTSCUSTOMER BASECUSTOMER RELATIONSCUSTOMER SERVICEDEBIT CARDDEBIT CARDSDEPOSITDEPOSIT MOBILIZATIONDEPOSITORSDEPOSITSDIVERSIFICATIONE-COMMERCEE-GOVERNMENTECONOMIC GROWTHEDUCATION LEVELEQUITY PARTICIPATIONEXPENDITUREFARMERSFINANCESFINANCIAL ACCESSFINANCIAL ANALYSISFINANCIAL ASSETSFINANCIAL EXCLUSIONFINANCIAL INSTITUTIONFINANCIAL INSTITUTIONSFINANCIAL INTERMEDIATIONFINANCIAL MARKETSFINANCIAL PRODUCTSFINANCIAL REGULATORFINANCIAL SECTOR REFORMFINANCIAL SERVICEFINANCIAL SERVICESFINANCIAL SERVICES PROVIDERFINANCIAL SERVICES PROVIDERSFINANCIAL SUPPORTFINANCIAL SYSTEMFOREIGN CURRENCYFOREIGN EXCHANGEFORMAL FINANCEFORMAL FINANCIAL SECTORFORMAL FINANCIAL SERVICESFORMAL SAVINGSGOVERNMENT SECURITIESHIGH INTEREST RATESHOME OWNERSHIPHOUSEHOLDSHOUSINGINCOME GROUPSINEQUALITYINFORMATION SYSTEMINFORMATION SYSTEMSINFORMATION TECHNOLOGYINITIAL DEPOSITINSURANCEINTEREST MARGININTEREST RATEINTEREST RATESINTERNAL CONTROLSINVESTMENT BANKLACK OF COLLATERALLEVEL PLAYING FIELDLIABILITY MANAGEMENTLIMITED ACCESSLOAN CLASSIFICATIONLOAN LOSS PROVISIONSLOAN SIZESMANAGEMENT INFORMATION SYSTEMSMARKET DEVELOPMENTMARKET DISCIPLINEMFISMICRO CREDITMICRO FINANCEMICRO-CREDITMICRO-LOANSMICROFINANCEMICROFINANCE INSTITUTIONMICROFINANCE INSTITUTIONSMIGRATIONMONEY ORDERSMONEY TRANSFERMONEY TRANSFERSMONEYLENDERSMORTGAGEMORTGAGE MARKETMORTGAGE MARKETSMUNICIPALITIESMUTUAL FUNDMUTUAL FUNDSNATIONAL BANKNATIONAL POSTALNET SALESNEW MARKETOPERATIONAL COSTSOUTREACHOVERDRAFTPARCELSPARTNER BANKPAYMENT COLLECTIONPAYMENT SYSTEMSPAYMENTS SERVICESPENSIONSPOSTPOST OFFICEPOST OFFICE SAVINGS BANKPOST OFFICESPOSTAL BANKPOSTAL BANKSPOSTAL FINANCEPOSTAL FINANCIAL SERVICESPOSTAL ORGANIZATIONPOSTAL SAVINGSPRIVATE BANKSPRIVATE SECTOR BANKSPRIVATIZATIONPRODUCTIVITYPROFITABILITYPUBLIC BANKSPUBLIC-PRIVATE PARTNERSHIPREGULATORY FRAMEWORKREMITTANCEREMITTANCESREPAYMENTRESERVE REQUIREMENTSRETAIL BANKINGRETAIL BANKSRETURN ON INVESTMENTRETURN ON INVESTMENTSRISK MANAGEMENTRURAL CREDITRURAL CREDIT COOPERATIVESRURAL FINANCIAL SERVICESSAFETY NETSAVINGSSAVINGS ACCOUNTSAVINGS ACCOUNTSSAVINGS BANKSAVINGS PASSBOOKSSAVINGS PLANSSAVINGS PRODUCTSECURITIESSMALL LOANSMART CARDSSOCIAL DEVELOPMENTSOCIAL SECURITYSOCIAL SERVICESSOLVENCYSOURCE OF INFORMATIONSUBSIDIARIESSUBSIDIARYSUPERVISORY FRAMEWORKTAX EXEMPTIONTAX EXEMPTIONSTECHNICAL ASSISTANCETECHNICAL SUPPORTTRANSPORTUNIONURBAN AREASWAREHOUSES10.1596/19613