Thurston, Anne2015-08-192015-08-192015-06https://hdl.handle.net/10986/22500This set of three case studies explores the intersection of openness, digital governance, andhigh quality information in Estonia,1 Finland, and Norway with the aim of identifying lessonsthat will support the same objectives in lower resource countries. Openness, a key aspect ofthe international agenda for increasing transparency and accountability, for reducing public sectorcorruption, and for strengthening economic performance, rests on the principle that citizenshave a right to know what their governments are doing and to benefit from using governmentinformation. Goals for open, accountable, and inclusive governance rest on the assumption thattrustworthy information is available and can be shared meaningfully through strategies for digitalgovernance. This assumption needs to be examined. Does reliable and complete informationexist across lower resource countries? Can it be accessed readily? Will it survive through time?en-USCC BY 3.0 IGOCOMMUNITIESDEVELOPMENT OF INFORMATIONADVANCED SEARCHE-MAILDATA PROCESSINGPUBLIC UTILITIESSERVICES TO CITIZENSDIGITAL FORMATELECTRONIC DOCUMENTEQUIPMENTCUSTOMERDIGITAL ERADATABASE SYSTEMSBUSINESS SYSTEMSINFORMATION TRANSFERSECURITY MANAGEMENTMATERIALSINFORMATION TECHNOLOGYSEARCHINFORMATION SYSTEMINTERFACESENCRYPTION KEYDIGITIZATIONINFORMATIONMONITORINGPRIVACYWEB SERVICESDIGITAL STORAGEREAL TIMEE-BUSINESSINFORMATION STRUCTURESTRACEABILITYSYSTEMMANAGEMENT SYSTEMSE-SERVICESCODESINFORMATION SYSTEMSREGISTRYCOMPONENTSDEVICESCOMPUTERCONTENT MANAGEMENTHARDWARECOMMUNICATIONSINSTITUTIONSPUBLIC KEY INFRASTRUCTURELINKDATAWORD PROCESSINGDIGITALPROTECTION OF DATADATA MANAGEMENTSILOSTECHNOLOGICAL DEVELOPMENTSDOMAINELECTRONIC FORMSINFORMATION SERVICESFILESELECTRONIC STORAGEDIGITAL ARCHIVEELECTRONIC IDENTITYINFORMATION NETWORKSWEBSYSTEM DESIGNSTANDARDIZATIONLINKSINTEROPERABILITYACTION PLANWEBSITESACCESS RIGHTSCUSTOMER SERVICEMATERIALDIGITAL SERVICESSOCIAL DEVELOPMENTHACKINGDATABASESLEGAL FRAMEWORKTELEPHONEACCESS TO INFORMATIONPUBLISHINGTRANSACTIONSUSERSMARKUPTECHNOLOGYINTERNATIONAL STANDARDSTECHNOLOGICAL CHANGERELIABILITYINFORMATION FLOWPROCUREMENTFRAUDINSPECTIONUSABILITYPERSONAL DATA PROTECTIONSOFTWARETECHNOLOGY DEVELOPMENTRESULTSDIGITAL INFORMATIONBASICENCRYPTIONRELATIONAL DATABASESDATA SECURITYDATA FORMATSCOMPETITIVENESSALGORITHMSMETADATADIGITAL SIGNATURESYSTEMSNETWORKSDIGITAL DOCUMENTSGOVERNMENT OFFICESLEGAL EXPERTSPERSONAL DATAKNOWLEDGE ECONOMYUSER INTERFACERELATIONAL DATABASEDATABASE MANAGEMENTXMLINFORMATION SECURITYIMAGINGPRIVATE SECTORDOCUMENT MANAGEMENTEMAILIMAGESMEDIAINTERNETADMINISTRATIONTECHNOLOGICAL DEVELOPMENTRESULTINNOVATION POLICYECONOMIC DEVELOPMENTDIGITAL SIGNATURESICTINFORMATION ARCHITECTUREDATA MODELSVIRUSPUBLIC KEYSECURITYNETWORKDATA STRUCTURESBUSINESSUSER INTERFACESACCESS TO SERVICESSECURE DATASERVERSPERFORMANCEPUBLIC ADMINISTRATIONRETENTIONADMINISTRATIVE PROCESSESE-GOVERNANCEPOLICY SUPPORTINNOVATIONINFORMATION POLICYPROFITFUNCTIONALITYITDIGITAL SYSTEMSTECHNICAL SUPPORTWEBSITECOMMUNICATIONPUBLIC ACCESSLEGAL ISSUESATPOLICY FORMULATIONINTERFACESEARCHESADMINISTRATION PROCESSESDATABASEINTEGRATED SOFTWAREPHOTOSCOMMUNICATIONS TECHNOLOGYINFORMATION SOCIETYTECHNOLOGIESAUTHENTICATIONREGISTERSUSESINNOVATIONSIT INFRASTRUCTUREUSERSERVICE PROVIDERSSTORAGEWorking PaperWorld Bank10.1596/22500