World Bank2014-03-122014-03-122007-06https://hdl.handle.net/10986/17261The Water and Sanitation Program (WSP), administered by the World Bank, helps countries find sustainable solutions to ensure efficient delivery of the quality water supply and sanitation services the population demands. The WSP is carrying out a systematic analysis in several countries to identify the role of small-scale providers (SSP) of water and sanitation services to poor populations not served by public and private entities. The study also examines how these operators fit in and respond to sector policies and the organization of the sector in each country. The objective of this study is to identify the reasons for the existence of small-scale providers of water SSP in Peru and to evaluate the experience of these operators, with an emphasis on their coverage, service quality, costs and sustainability. The evaluation also includes proposals to improve service to the market traditionally served by SSP. The study was divided into three phases: (a) a sector assessment to determine why sector policies and financial and institutional resources have not produced service provision to the entire population, particularly to the segments served by SSP; (b) surveys in 14 communities with SSP and an analysis of responses to questions pertaining to legal, technical, market and financial aspects, as well as consumers' perceptions; and (c) sector policy recommendations with respect to SSP, and suggestions for priority projects to support better service delivery.en-USCC BY 3.0 IGOACCESS TO SANITATIONACCESS TO SERVICESACCESS TO UTILITIESACCESS TO WATERACCESS TO WATER SUPPLYADEQUATE WATERADEQUATE WATER SUPPLYADMINISTRATIVE PROCESSESALTERNATIVE WATERBASIC SERVICESBULK WATERCAPITAL COSTSCENTRAL GOVERNMENTCITIESCLEAN WATERCOMMUNITY MEMBERSCOMMUNITY ORGANIZATIONSCOMMUNITY SANITATIONCONCESSION CONTRACTCONTINUITY OF SERVICECOST OF WATERCOST RECOVERYCUBIC METERCUBIC METERSCUSTOMER RELATIONSDECISION MAKINGDELIVERY OF WATERDELIVERY OF WATER SUPPLYDEMAND FOR WATERDISTRIBUTION SYSTEMDISTRIBUTION SYSTEMSDRINKING WATERECONOMIC REGULATIONELASTICITY OF DEMANDEXCRETA DISPOSALFINANCIAL INCENTIVESFINANCIAL VIABILITYGOVERNMENT POLICIESGROUNDWATERHOURS OF SERVICEHOUSEHOLD CONNECTIONHOUSEHOLD CONNECTIONSHOUSEHOLDSHOUSINGHYGIENEIMPLEMENTATION OF WATER SUPPLYINDUSTRIAL USERSINFILTRATIONINVESTMENT COSTSINVESTMENT FINANCINGINVESTMENT IN WATER SUPPLYINVESTMENT PROGRAMLACK OF WATERLARGE UTILITIESLATRINELATRINESLEAKAGELEGISLATIVE INSTRUMENTSLOCAL AUTHORITIESLOCAL PRIVATE OPERATORSLOW-INCOME HOUSEHOLDSLOW-INCOME POPULATIONMAINTENANCE ACTIVITIESMAINTENANCE COSTSMANAGEMENT OF WATERMETERINGMONTHLY CHARGESMUNICIPAL AUTHORITIESMUNICIPAL UTILITIESMUNICIPALITIESNATIONAL WATERNATIONAL WATER SUPPLYNEIGHBORHOODNEIGHBORHOOD ASSOCIATIONSNEIGHBORHOODSOPERATING COSTSOPERATIONAL EFFICIENCYOPERATIONAL EXPENSESPERFORMANCE OF SERVICE PROVIDERSPERFORMANCE STANDARDSPOPULATION DENSITYPOPULATION GROWTHPOPULATION WITHOUT ACCESSPRIVATE COMPANIESPRIVATE SECTORPRIVATE SECTOR PARTICIPATIONPROVISION OF WATERPROVISION OF WATER SUPPLYPUBLIC COMPANIESPUBLIC HEALTHPUBLIC SERVICE PROVIDERSPUBLIC STANDPIPESPUBLIC UTILITIESQUALITY OF WATERQUALITY OF WATER SUPPLYQUALITY OF WATER SUPPLY SERVICESQUALITY REGULATIONQUALITY WATERQUALITY WATER SUPPLYQUANTITY OF WATERREGULATORY FRAMEWORKREGULATORY FUNCTIONREGULATORY SYSTEMRURAL COMMUNITIESRURAL COMMUNITYRURAL POPULATIONRURAL WATERRURAL WATER SUPPLYSANITARY FACILITIESSANITATION COMMITTEESANITATION FACILITIESSANITATION PROGRAMSANITATION SECTORSANITATION SERVICESANITATION SERVICESSANITATION SYSTEMSANITATION SYSTEMSSANITATION TARIFFSSANITATION WATERSEPTIC TANKSSERVICE CONNECTIONSERVICE DELIVERYSERVICE DELIVERY IN TOWNSSERVICE OPERATORSSERVICE PROVIDERSERVICE PROVISIONSERVICE QUALITYSEWERAGESEWERAGE COMPANYSEWERAGE NETWORKSSEWERAGE SYSTEMSSLUM DWELLERSSLUM SETTLEMENTSSMALL COMMUNITIESSMALL MUNICIPALITIESSMALL TOWNSMALL TOWNSSUPPLY WATERTARIFF ADJUSTMENTTARIFF POLICIESTARIFF POLICYTARIFF RATESTARIFF REGULATIONTARIFF STRUCTURETARIFF SYSTEMTOILETTOTAL COSTSURBAN AREAURBAN AREASURBAN COMMUNITIESURBAN DWELLERSURBAN PLANNINGURBAN POORURBAN POPULATIONURBAN POPULATIONSURBAN UTILITIESURBAN WATERURBAN WATER SUPPLYURBAN ZONESURBANIZATIONUSERSUTILITY EXECUTIVESUTILITY FINANCIALUTILITY MANAGEMENTUTILITY REGULATIONUTILITY SERVICESWASTEWATER COLLECTIONWASTEWATER DISPOSALWASTEWATER TREATMENTWATER BOARDWATER CONSUMPTIONWATER DISTRIBUTIONWATER LOSSESWATER METERSWATER PRODUCTIONWATER QUALITYWATER QUALITY CONTROLWATER QUALITY STANDARDSWATER QUANTITYWATER RESOURCESWATER SERVICEWATER SERVICE PROVIDERSWATER SERVICESWATER SOURCESWATER SUPPLYWATER SUPPLY PROJECTSWATER SUPPLY SERVICEWATER SUPPLY SERVICESWATER SUPPLY SYSTEMWATER SUPPLY SYSTEMSWATER SYSTEMWATER SYSTEMSWATER TABLEWATER UTILITIESWELLS10.1596/17261