Locussol, AlainGinneken, Meike van2012-08-132012-08-132010-04https://hdl.handle.net/10986/11701The template is a tool to assess the performance of an urban water supply and sanitation (WSS) service provide by taking into account the governance, policy, and management context it operates in. The template complements extensive work done on comprehensive performance indicators through the International Benchmarking Network for Water and Sanitation Utilities (IB-NET). These metric indicators measure service coverage, efficiency, reliability, financial sustainability, environmental sustainability, and affordability to provide reliable data about the quality of WSS service and the performance of WSS service providers.CC BY 3.0 IGOACCOUNTABILITYASSET HOLDINGASSETSCAPITAL MARKETSCASH GENERATIONCENTRAL GOVERNMENTCOMMERCIAL OPERATIONSCONTRACTUAL ARRANGEMENTSCORPORATE GOVERNANCECORPORATIONSCORRUPTIONCUSTOMER RELATIONSCUSTOMER TARIFFSECONOMIC REGULATIONGOVERNMENT FINANCINGGRANT FINANCINGHOLDING COMPANIESINDEPENDENT REGULATORINFRASTRUCTURE DEVELOPMENTINTERNATIONAL BENCHMARKINGLOCAL CAPITAL MARKETSPERFORMANCE COMPARISONSPERFORMANCE INDICATORSPROCUREMENTPUBLIC CORPORATIONSPUBLIC UTILITIESPUBLIC WATERPUBLIC WATER SUPPLYPUBLIC-PRIVATE PARTNERSHIPSQUALITY OF SERVICERESIDENTIAL CUSTOMERSSANITATIONSANITATION SERVICESANITATION SERVICE PROVIDERSSANITATION UTILITIESSERVICE DELIVERYSERVICE OPERATORSERVICE OPERATORSSERVICE PROVIDERSERVICE PROVISIONTARIFF SETTINGTARIFF SETTING PRINCIPLESURBAN WATERURBAN WATER SUPPLYWATER ENTITLEMENTSWATER SECTORWATER SUPPLYWATER SYSTEMWATER USERSWorld Bank10.1596/11701