Wille, John R.Belayachi, Karim O.de Magalhaes, NumaMeunier, Frederic2017-06-272017-06-272011-07https://hdl.handle.net/10986/27391Governments are revamping their processes for business registration, which can help improve the competitiveness of their investment climates and drive growth in formally registered firms. Company registrars are deploying Information and Communications Technology (ICT) applications to reduce the time and effort required for new businesses to register, improve regulatory oversight by government, and facilitate access to company information. A recent survey conducted by the doing business and investment climate teams of the World Bank Group examines the experience of 34 company registrars in implementing new or upgraded technology solutions. This note discusses the survey's key findings, identifies several factors influencing the registrars' approaches, and summarizes key lessons in choosing and implementing ICT solutions.en-USCC BY 3.0 IGOACCESS TO GOVERNMENT SERVICESACCESSIBILITYAUTOMATIONBACK OFFICEBACK-OFFICEBANDWIDTHBROADBANDBUSINESS ENTRYBUSINESS ENVIRONMENTBUSINESS ENVIRONMENTSBUSINESS INDICATORBUSINESS PROCESSBUSINESS REGISTRATIONBUSINESS REGISTRIESBUSINESS REGULATIONBUSINESS REGULATIONSBUSINESS REQUIREMENTSBUSINESS SERVICEBUSINESSESCAPABILITIESCERTIFICATESCHANGE MANAGEMENTCOMMUNICATIONS TECHNOLOGYCOMPANY INFORMATIONCOMPETITIVE MARKETSCOMPETITIVENESSCUSTOMCUSTOMSCUSTOMS CLEARANCEDATA CENTERDATA CENTERSDATA SHARINGDIGITALDIGITAL SIGNATURESDIGITIZATIONDISCLOSURE REQUIREMENTSE BUSINESSE-GOVERNMENTE-GOVERNMENT SOLUTIONSE-PAYMENTE-SERVICESELECTRICITYELECTRONIC DATAELECTRONIC DATA INTERCHANGEELECTRONIC SYSTEMEND-USERSEXCHANGE OF INFORMATIONFINANCIAL INSTITUTIONSFINANCIAL SUPPORTFUNCTIONALITIESFUNCTIONALITYGOVERNMENT AGENCIESGOVERNMENT SERVICESHARDWAREICTIMPLEMENTATION PLANINFORMATION DISCLOSUREINFORMATION EXCHANGEINFORMATION PRODUCTSINFORMATION SHARINGINFORMATION TECHNOLOGYINSTITUTIONAL CAPACITYINTELLECTUAL PROPERTYINTERFACEINTERNAL GOVERNMENTINTEROPERABILITYIT INFRASTRUCTURELEGAL BASISLICENSESMARKETINGMATERIALNEW TECHNOLOGYOFFICE AUTOMATIONOFFICE PROCESSINGONE-STOP SHOPONE-STOP SHOPSONLINE BUSINESSONLINE PAYMENTONLINE REGISTRATIONONLINE SERVICEONLINE SERVICE DELIVERYONLINE TRANSACTIONSPAYMENT PROCESSORSPORTALSPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPROCUREMENTPROGRAMSPUBLIC INFORMATIONPUBLIC SECTORREGISTRATION PROCESSREGISTRIESREGISTRYREGISTRY SYSTEMSREGULATORY ENVIRONMENTREGULATORY REFORMRELIABILITYRESULTRESULTSREVENUE STREAMSSEARCHSECURE AUTHENTICATIONSECURITY FEATURESSERVERSSERVICE DELIVERYSERVICES INFRASTRUCTURESOCIAL SECURITYSOFTWARE APPLICATIONSOFTWARE APPLICATIONSSOFTWARE PRODUCTSSOURCE CODESYSTEMS SOFTWARETECHNOLOGICAL FACTORSTECHNOLOGY INITIATIVETECHNOLOGY PLATFORMUSE OF E-GOVERNMENTUSERUSER FEESUSERSUSESWEBWEB SITEWORKFLOW MANAGEMENTBriefWorld Bank10.1596/27391