Ahmed, SadiqMay, ErnestoBell, Simon C.Haththotuwa, Manju2017-09-082017-09-082009978-955-8908-33-4https://hdl.handle.net/10986/28250The new millennium catalyzed a shift in the focus of South Asian economies to the service sector. The South Asian countries share many common characteristics - a young population, familiarity with the English language, and an emphasis on quantitative skills at the school level. This report on "Regional Collaboration on Information Technology (IT) Enabled Services-Smart Strategies for Jobs and Growth in South Asia" was initiated by the South Asia regional programs and South Asia poverty reduction, economic policy, finance and private sector development unit. It responds to a need expressed by our client countries for World Bank support to build their capability in the IT enabled services sector. The current study was commissioned with a view to facilitate their efforts through regional collaboration. This study suggests collaborative initiatives that could drive the growth of the industry through a two pronged approach: increase business through joint promotional activities, sub-contracting of work, building common standards and world class business practices; and develop supply side resources such as skills, support infrastructure and enabling policies. This study makes practical recommendations for collaborative growth between the countries in South Asia, who aspire to become the region of choice for global outsourcing.en-USCC BY 3.0 IGOACCOUNTINGADBADSLAFFORDABLE ACCESSANIMATIONASYMMETRIC DIGITAL SUBSCRIBER LINEBACK-OFFICEBANDWIDTHBUSINESS CENTERSBUSINESS CONTINUITYBUSINESS DEVELOPMENTBUSINESS ENVIRONMENTBUSINESS OPPORTUNITIESBUSINESS PROCESSBUSINESS PROMOTIONBUSINESS RELATIONSBUSINESS RELATIONSHIPSBUSINESS SERVICESBUSINESS ­ ASSESSMENTBUSINESS · REPUTATIONBUSINESS-TO-BUSINESSBUSINESSESCALL CENTERCALL CENTERSCAPABILITYCAPITAL INVESTMENTCERTIFICATIONCHAMBER OF COMMERCECOMMERCECOMMERCIAL ACTIVITYCOMMUNICATION TECHNOLOGYCOMMUNICATIONS TECHNOLOGYCONNECTIVITYCONNECTIVITY INFRASTRUCTURECONSTRUCTIONCOPYRIGHTCREDIT CARDCUSTOMER SERVICEDATA ENTRYDATA PROCESSINGDIGITAL NETWORKDIGITAL SUBSCRIBERDOCUMENT MANAGEMENTDOMAINE-GOVERNANCEE-MAILECONOMIC COOPERATIONECONOMIC GROWTHELECTRONIC DATAEMERGING MARKETSEMPLOYMENTENABLING ENVIRONMENTENTREPRENEURSHIPEQUIPMENTEXPORT EARNINGSFINANCIAL INDUSTRYFINANCIAL SERVICESFINANCIAL SERVICES INDUSTRIESFISHERIESFOREIGN DIRECT INVESTMENTFOREIGN EXCHANGEFOREIGN INVESTMENTFOREIGN INVESTMENTSGLOBAL MARKETGLOBAL MARKETSGLOBAL WARMINGGOVERNMENT POLICIESGOVERNMENT POLICYGRAPHICSHARDWAREHUMAN CAPITALHUMAN RESOURCEHUMAN RESOURCE DEVELOPMENTHUMAN RESOURCESICTINDUSTRIAL SITESINDUSTRY STANDARDSINFLATIONINFORMATION SERVICESINFORMATION SYSTEMSINFORMATION TECHNOLOGYINFRASTRUCTURE DEVELOPMENTINSTITUTIONINSURANCEINTELLECTUAL PROPERTYINTELLECTUAL PROPERTY PROTECTIONINTELLECTUAL PROPERTY RIGHTINTEREST RATESINTERFACEINTERNATIONAL STANDARDSINTERNATIONAL TELECOMMUNICATIONSINTERNATIONAL TRADEINTERNET SERVICE PROVIDERIPISPJOINT VENTUREJOINT VENTURESKNOWLEDGE SHARINGLABOR COSTSLAWSLICENSESLITERACY RATEMANUFACTURINGMANUFACTURING INDUSTRIESMARKET SHAREMARKETINGMATERIALMIGRATIONNEW MARKETSOFFICE PROCESSINGOUTSOURCINGPOLICY ENVIRONMENTPOLICY FRAMEWORKPOTENTIAL INVESTORSPRIVATE PARTNERSHIPPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRIVATE SECTOR PARTICIPATIONPRODUCTIVITYPROJECT MANAGEMENTPROTOCOLPUBLIC UTILITYPURCHASING POWERQUALITY OF SERVICEQUERIESR&DREAL ESTATE DEVELOPMENTREGULATORY FRAMEWORKRESULTSSAVINGSSECURITIESSERVERSERVICE LEVEL AGREEMENTSSERVICE PROVIDERSSERVICE-LEVEL AGREEMENTSLASOFTWARE DEVELOPMENTSTANDARDIZATIONSUBSIDIARYTAX INCENTIVESTAXATIONTECHNICAL SUPPORTTECHNOLOGY PARKTECHNOLOGY PARKSTECHNOLOGY TRANSFERTELECOMTELECOMMUNICATIONTELECOMMUNICATIONS INFRASTRUCTURETELEPHONETELEPHONE NETWORKTELEPHONYTERRORISMTRAINING COURSESTRANSMISSIONTRANSPORTVOICE OVER IPVOIPVSATWAGESWEBWEB DESIGNWEB SITEWorld Bank10.1596/978-955-8908-33-4