Strychacz, NicholasRadwan, Ismail2012-08-132012-08-132010-10https://hdl.handle.net/10986/10151The purpose of this note is to raise awareness of Nigeria's potential as an African offshoring hub, and it is aimed primarily toward policy makers, potential private sector investors, and development partners. This note addresses the following questions: what can Nigeria do to take advantage of the benefits of global trade in services; how can the country brand itself as an offshoring destination for international investors; and what government policies are required to ensure that Nigeria plays a role in the growing Information communication technology (ICT) offshoring sector.CC BY 3.0 IGOACCOUNTINGACTIVISMBACK OFFICEBANDWIDTHBROADBANDBUSINESS ENVIRONMENTBUSINESS FUNCTIONSBUSINESS PLANSBUSINESS PROCESSBUSINESS PROCESS OUTSOURCINGBUSINESS PROCESSESBUSINESS REGISTRATIONBUSINESS SERVICESBUSINESSESCALL CENTERSCAPABILITIESCAPABILITYCAPACITY CONSTRAINTSCITIESCLIENT BASECOMMUNICATIONS COSTSCOMPETITIVENESSCOMPETITIVENESS AGENDACONNECTIVITYCONTRACT ENFORCEMENTCORPORATE TAXCORPORATE TAX RATECOST STRUCTURECOST STRUCTURESCUSTOMER BASECUSTOMER SATISFACTIONCUSTOMER SERVICEDATA ENTRYDATA TRANSMISSIONDEVELOPED COUNTRIESDEVELOPING COUNTRIESDEVELOPING COUNTRYDOMESTIC ECONOMIESE-COMMERCEECOMMERCEECONOMIC CRISISECONOMIC POWERHOUSEECONOMIC STABILITYELECTRICITYELECTRONIC COMMUNICATIONETRANSACTIONEXCHANGE RATESEXPENDITUREEXPORT GROWTHEXPORT PROCESSING ZONESFINANCIAL MARKETSFINANCIAL STRUCTUREFOREIGN COMPANIESFOREIGN DIRECT INVESTMENTFOREIGN FIRMSFOREIGN INVESTMENTFOREIGN INVESTORSGLOBAL ECONOMYGLOBAL MARKETGLOBAL MARKETSGLOBAL TRADEGLOBALIZATIONGOVERNMENT POLICYGOVERNMENT SERVICESGOVERNMENT SUPPORTGROWTH RATEHUMAN CAPACITYHUMAN CAPITALHUMAN RESOURCESICTINCOMEINDUSTRIAL DEVELOPMENTINNOVATIONINNOVATIONSINTELLECTUAL PROPERTYINTELLECTUAL PROPERTY PROTECTIONINTELLECTUAL PROPERTY RIGHTSINTERNATIONAL CLIENTSINTERNATIONAL INVESTORSINVESTINGIT INFRASTRUCTUREJOB CREATIONLABOR COSTSLABOR FORCELABOR MARKETLAND RECORDSLEARNINGLEGAL FRAMEWORKLIBERALIZATIONLIBERALIZATIONSLITERACYLITERACY RATESLOCAL MARKETSLOW-INCOME COUNTRIESMACROECONOMIC ENVIRONMENTMANUFACTURINGMARKET REGULATIONSMARKET SEGMENTSMARKET SIZEMARKETINGMEDIAMIDDLE-INCOME COUNTRIESMOBILE PHONEMOBILE PHONE SUBSCRIBERSNETWORKSOILOIL SECTOROUTSOURCINGPARTICULAR COUNTRYPIRACYPOLICY ENVIRONMENTPOLICY FRAMEWORKPOLICY MAKERSPOLITICAL STABILITYPOTENTIAL INVESTMENTPOTENTIAL INVESTORSPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRODUCTIVITYPROPERTY RIGHTSQUALITY OF SERVICESREAL ESTATERELIABILITYREPUTATIONRESULTRESULTSRETURNRETURNSRISK MANAGEMENTSAVINGSSERVICES TO CLIENTSUSTAINABLE DEVELOPMENTTAX INCENTIVESTAX RATETECHNICAL KNOWLEDGETECHNICAL TRAININGTELECOMMUNICATIONSTELECOMMUNICATIONS CONNECTIVITYTELEPHONYTRADE POLICY REFORMSTRADINGTRAINING PROGRAMSTRUST FUNDVALUE CHAINVARIABLE COSTSVOICE-OVER-INTERNET PROTOCOLVOLATILITYWORLD DEVELOPMENT INDICATORSWorld Bank10.1596/10151