World Bank2014-04-112014-04-112014https://hdl.handle.net/10986/17746Uganda is one of the poorest countries in Africa with a gross national income (GNI) per capita in 2010 of United States (U.S.) $500 compared with the Sub-Saharan regional average of $1,170. Uganda's population growth of over 3 percent per year, one of the highest in the world, puts a considerable strain on public sector service delivery, not just for water and sanitation but also in other areas such as health, education, and transport. The aim of this study is to assess the impact of the pro-poor policies introduced by the National Water and Sewerage Corporation (NWSC) between 2004 and 2010, by analyzing the effectiveness, efficiency, and equity of these policies and strategies implemented by the Government of Uganda (GoU) and NWSC to increase coverage of urban water supply services in poor settlements. The study focuses exclusively on the area of Kampala city, the capital of Uganda, as this constitutes the largest service area of the NWSC - with approximately 60 percent of its connections and 64 percent of its revenues. The assessment of the impact of the pro-poor policies on the poor in Kampala is based on an analysis of the effectiveness, the efficiency, and the equity of these policies since 2004. The report is divided into the following six chapters: chapter one gives the introduction of the report and presents the objectives and methods used. Chapter two presents an overview of the water sector in Kampala, including the legal, institutional, and regulatory framework, a definition of poverty in Kampala and what this means for poor households. Chapter three describes the urban water sector policy and the strategy developed by the NWSC to expand services and improve financial performance. Chapter four analyzes in detail the impact of NWSC policies and water supply delivery mechanisms on services to poor households in Kampala. Chapter five contains the conclusions of the study. Chapter six contains recommendations for further analysis which can be undertaken by the NWSC, GoU, and or the World Bank.en-USCC BY 3.0 IGOACCESS TO SAFE DRINKING WATERACCESS TO SERVICESACCESS TO UTILITIESACCESS TO WATERACCESS TO WATER SUPPLYARID AREASASSET MANAGEMENTASSET OWNERSHIPAVERAGE ANNUAL RAINFALLAVERAGE HOUSEHOLD INCOMEAVERAGE MONTHLY CONSUMPTIONBLOCK TARIFFBOREHOLESCENTRAL GOVERNMENTCITY COUNCILCLEAN WATERCLEAN WATER SUPPLYCOMMUNITY GROUPCOMMUNITY LEADERSCOMMUNITY PARTICIPATIONCOMMUNITY WATERCONNECTION FEECONNECTION POLICYCONNECTION TARGETSCONNECTIONS POLICYCONSTRUCTIONCONTINUITY OF SERVICECOST OF WATERCOST RECOVERYCROSS-SUBSIDIESCUBIC METERCUBIC METER OF WATERDELIVERY OF WATERDISTRIBUTION NETWORKDISTRIBUTION OF WATERDOMESTIC CONNECTIONDOMESTIC CONNECTIONSDOMESTIC WATERDRAINAGE SYSTEMDRINKING WATERDUG WELLSEFFECTIVE WATEREFFECTIVE WATER SUPPLYEQUITABLE ALLOCATIONEQUITABLE DISTRIBUTIONFINANCIAL VIABILITYFRESHWATER LAKEGROUNDWATERGROUNDWATER RECHARGEHIGH LEVELSHOUSE CONNECTIONHOUSE CONNECTIONSHOUSEHOLD CONNECTIONSHOUSEHOLDSHUMAN WASTEHYGIENEINDUSTRIAL CUSTOMERSINTERNAL PLUMBINGINVESTMENT COSTSLAKESLAND TENURELARGE CITIESLARGE TOWNSLARGE URBAN CENTERSLARGER TOWNSLATRINESLITERS PER CAPITA PER DAYLOCAL AUTHORITIESLOCAL PRIVATE OPERATORSLOCAL STAKEHOLDERSLOCAL WATERLOW INCOME AREASMAINTENANCE COSTSMANAGEMENT OF WATERMANAGEMENT OF WATER SUPPLYMETER RENTALMETERINGMORTALITY RATEMUNICIPAL COUNCILSNATIONAL WATERNATIONAL WATER POLICYNATURAL SPRINGSNUMBER OF CONNECTIONSOPERATIONAL ACTIVITIESOPERATIONAL COSTSOPERATIONAL EFFICIENCYOPERATIONAL IMPROVEMENTSOPERATIONAL PERFORMANCEPERFORMANCE CONTRACTPERFORMANCE CONTRACTSPERFORMANCE DATAPERFORMANCE INDICATORSPERMITSPIPE LAYINGPIPED WATERPOLLUTIONPOPULATION GROWTHPRIVATE WATER OPERATORSPRODUCTION PROCESSPROGRAMSPROTECTED SPRINGSPROVIDING WATER SUPPLYPROVISION OF SERVICESPUBLIC TAPPUBLIC TAPSPUBLIC WATERPUBLIC WATER AUTHORITYQUALITY OF SERVICEQUANTITY OF WATERRAW WATERREGULATORY FRAMEWORKREGULATORY FRAMEWORKSRENEWABLE WATER RESOURCESREVENUE GENERATIONRIVERSRURAL WATERRURAL WATER SUPPLYSAFE WATERSANITATION FACILITIESSANITATION PROGRAMSANITATION SECTORSANITATION SERVICESANITATION SERVICE DELIVERYSANITATION SERVICESSANITATION STRATEGYSANITATION WATERSENIOR MANAGEMENTSERVICE AREASERVICE DELIVERYSERVICE PROVIDERSSERVICE PROVISIONSEWERAGESEWERAGE CORPORATIONSLUM POPULATIONSMALL TOWNSSOURCES OF WATERSPRINGSPRING WATERSUSTAINABLE SERVICESSUSTAINABLE WATERSUSTAINABLE WATER SUPPLYTARIFF ADJUSTMENTSTARIFF INCREASETARIFF LEVELSTARIFF POLICYTARIFF RATESTARIFF STRUCTURETOILETSTOWNTOWN COUNCILSTOWNSTYPE OF CONNECTIONURBAN AREASURBAN GROWTHURBAN INFRASTRUCTUREURBAN SANITATIONURBAN WATERURBAN WATER SECTORURBAN WATER SUPPLYURBAN WATER SUPPLY COVERAGEURBANIZATIONUSERSUTILITIESVOLUME OF WATERVOLUMES OF WATERWASTEWATERWASTEWATER DISCHARGEWASTEWATER TREATMENTWATER AUTHORITIESWATER AUTHORITYWATER BILLSWATER CONNECTIONWATER CONSUMPTIONWATER COVERAGEWATER DEMANDWATER DEVELOPMENTWATER INTAKESWATER LEVELWATER MAINSWATER MARKETWATER METERWATER METERINGWATER METERSWATER OPERATORSWATER POINTWATER POINTSWATER POLICIESWATER POLICYWATER PRICESWATER QUALITYWATER QUALITY SURVEILLANCEWATER RATESWATER RESOURCESWATER RESOURCES MANAGEMENTWATER SECTORWATER SECTOR INVESTMENTSWATER SECTOR REFORMWATER SELLERSWATER SERVICESWATER SOURCEWATER SOURCESWATER SUPPLIESWATER SUPPLYWATER SUPPLY CAPACITYWATER SUPPLY CONNECTIONWATER SUPPLY CONNECTIONSWATER SUPPLY SERVICEWATER SUPPLY SERVICESWATER TARIFFWATER TARIFFSWATER USERWATER UTILITIESWATER VENDORSWELLS10.1596/17746