World Bank2017-06-272017-06-272012-06-15https://hdl.handle.net/10986/27411Information and communication technologies (ICTs) have great promise to reduce poverty, increase productivity, boost economic growth, and improve accountability and governance. That promise only grew when ICTs underwent a revolution in the 2000s. Nearly 5 billion people in developing countries now use mobile phones, up from 200 million at the last decade's start, and the number of Internet users has risen 10-fold. People across the globe do much more than chat and play games. They learn where best to fish and what market to sell their produce in. They trace cattle from pastures to supermarkets. They report illegal logging and misuses of local budget. They pay bills, send money back home, and receive cash transfers. They do business on mobile phones. They use ICTs to prevent violence against women and community radio to empower them. They get state-of-the-art schooling online. They remotely monitor and switch on irrigation pumps. The World Bank Group (WBG) has worked with its clients as they have pursued these opportunities and has supported sector reforms through technical assistance and lending operations, guided by its 2001 ICT strategy. The WBG has been most successful in fostering ICT sector reform and attracting private investment in mobile communications. WBG support for ICT applications has grown rapidly over the past decade. More than 1,300 active Bank investment projects have ICT components (74 percent of the Bank's 1,700-project portfolio) to modernize internal processes and upgrade service delivery. Results have been mixed, with only 59 percent of Bank project components for ICT applications achieving or likely to achieve their objectives fully or substantially.en-USCC BY 3.0 IGOACCESS TO EDUCATIONACCESS TO INFORMATIONACCOUNTABILITYACCOUNTINGAFFORDABLE ACCESSAUTHENTICATIONAUTOMATIONBACK-OFFICEBACKBONEBACKBONESBANKING LEGISLATIONBEST-PRACTICEBROADBANDBROADBAND CONNECTIVITYBROADBAND NETWORKSBUSINESS ENVIRONMENTBUSINESS ENVIRONMENTSBUSINESS MODELSBUSINESS PROCESSBUSINESS SERVICESBUSINESSESCAPABILITIESCAPACITY BUILDINGCENTRAL GOVERNMENTSCERTIFICATECIVIL SERVICECOMMUNICATION TECHNOLOGIESCOMMUNICATION TECHNOLOGYCOMPETITIVENESSCOMPUTERSCOMPUTING DEVICESCONNECTIVITYCONNECTIVITY INFRASTRUCTURECONSOLIDATIONCONSUMER PROTECTIONCOORDINATION MECHANISMSCUSTOMSDATA CENTERDATA CENTERSDIGITAL CONTENTDIGITAL DIVIDEDIGITIZATIONDISTANCE LEARNINGDRME-COMMERCEE-COMMERCE APPLICATIONSE-GOVERNMENTE-LEARNINGE-PAYMENTE-PROCUREMENTE-TRANSFORMATIONECONOMIC COOPERATIONEGOVERNMENTELECTRONIC PAYMENTELECTRONIC PROCUREMENTELECTRONIC TRANSACTIONSEMERGING MARKETSENABLING ENVIRONMENTENABLING ENVIRONMENTSEND-USERSENTERPRISE ARCHITECTUREENTREPRENEURSHIPETRANSFORMATIONFINANCIAL MANAGEMENTFINANCIAL MANAGEMENT SYSTEMSFINANCIAL RESOURCESFINANCIAL SERVICESFINANCIAL SUPPORTFOREIGN DIRECT INVESTMENTFRAMEWORK FOR INNOVATIONFRONT-ENDG2BG2CGENERAL POPULATIONGLOBAL ECONOMYGLOBAL POSITIONING SYSTEMGOVERNMENT INTERVENTIONGOVERNMENT OFFICESGOVERNMENT SERVICEGOVERNMENT SERVICESGPSHARDWAREHEALTH SERVICESHUMAN CAPACITIESHUMAN CAPACITYHUMAN CAPITALHUMAN RESOURCEHUMAN RESOURCE MANAGEMENTICTIDIMPORT TARIFFSINFORMATION INFRASTRUCTUREINFORMATION SECURITYINFORMATION SYSTEMINFORMATION SYSTEMSINFORMATION TECHNOLOGYINNOVATIONINNOVATION POLICIESINNOVATION POLICYINNOVATIONSINSTITUTIONINSURANCEINTELLECTUAL PROPERTYINTERFACESINTERNAL PROCESSESINTERNATIONAL TELECOMMUNICATIONINTERNATIONAL TELECOMMUNICATIONSINTEROPERABILITYIT INFRASTRUCTUREKNOWLEDGE WORKERSLAWSLEGISLATIONLICENSESMANAGEMENT INFORMATION SYSTEMSMANUFACTURINGMARKET ACCESSMARKET INFORMATIONMARKET OPPORTUNITIESMARKET SEGMENTSMARKETINGMASS MARKETMATCHING GRANTSMATERIALMEDIUM ENTERPRISEMEDIUM ENTERPRISESMICROFINANCEMOBILE APPLICATIONMOBILE APPLICATIONSMOBILE COMMUNICATIONSMOBILE DEVICEMOBILE DEVICESMOBILE NETWORKMOBILE NETWORKSMOBILE PHONEMOBILE PHONESMOBILE SERVICEMOBILE TELEPHONYNETWORK INFRASTRUCTURENETWORKSNEW MARKETSNEW TECHNOLOGIESOFFICE SYSTEMSONLINE SERVICESOPEN DEVELOPMENTOPEN STANDARDSOUTSOURCINGPAYMENT SERVICESPAYMENT SYSTEMSPAYMENT TRANSACTIONSPERSONAL COMPUTERSPHYSICAL INFRASTRUCTUREPRIVACYPRIVACY PROTECTIONPRIVATE INVESTMENTPRIVATE INVESTMENTSPRIVATE PARTNERSHIPPRIVATE PARTNERSHIPSPRIVATE SECTORPRIVATE SECTOR DEVELOPMENTPRIVATE SECTOR FIRMSPRIVATE SECTOR INVESTMENTPRIVATE SECTORSPROCUREMENTPRODUCTIVITYPROJECT MANAGEMENTPUBLIC ADMINISTRATIONPUBLIC SERVICESR&DRADIORADIO FREQUENCYRADIO SPECTRUMREGULATORY ENVIRONMENTREGULATORY FRAMEWORKSREGULATORY SYSTEMRESULTRESULTSRETAIL PRICESRISK FACTORSRISK MANAGEMENTSATELLITESSECURE ELECTRONIC TRANSACTIONSSECURITY MANAGEMENTSECURITY STANDARDSSERVICE PROVIDERSSERVICES TO CITIZENSSILOSSOCIAL ISSUESSOFTWARE APPLICATIONSSOFTWARE DEVELOPMENTSPECTRUM MANAGEMENTSTANDARDIZATIONSUPERMARKETSSUPPLY CHAINSTAX INCENTIVESTAXATIONTECHNICAL ASSISTANCETECHNICAL SKILLSTECHNICAL STAFFTECHNOLOGY INFRASTRUCTURETECHNOLOGY INVESTMENTTECHNOLOGY INVESTMENTSTECHNOLOGY TRANSFERTELECOMTELECOMMUNICATIONSTELECOMMUNICATIONS INFRASTRUCTURETELECOMMUNICATIONS STANDARDSTELEPHONETELEPHONYTRANSACTIONTRANSACTION COSTSTRANSPORTUNIVERSAL ACCESSUSERUSERSUSESVALUE CHAINStrategy DocumentWorld Bank10.1596/27411