96129 Papua New Guinea The World Bank Group Country Survey FY 2014 Report of Findings June 2014 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Acknowledgements The Papua New Guinea Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Papua New Guinea country team and the local fielding agency Tebbutt Research Institute. In particular, PORG is grateful to Laura Bailey (Country Manager) and Kym Louise Smithies (Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Papua New Guinea .................................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Effectiveness................................................................26 VII. How the World Bank Group Operates .......................................30 VIII. World Bank Group’s Knowledge and Instruments .....................40 IX. The Future Role of the WBG in Papua New Guinea ...................47 X. The World Bank Group’s Sectoral Focus ....................................53 XI. Communication and Openness..................................................56 XII. Appendices ................................................................................62 2 The World Bank Group Papua New Guinea Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Papua New Guinea (PNG) perceive the Bank Group;  Obtain systematic feedback from stakeholders in Papua New Guinea regarding:  Their views regarding the general environment in Papua New Guinea;  Their overall attitudes toward the World Bank Group in Papua New Guinea;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Papua New Guinea;  Perceptions of the World Bank Group’s future role in Papua New Guinea.  Use data to help inform Papua New Guinea country team’s strategy. II. Methodology From April to May 2014, 463 stakeholders of the World Bank Group in Papua New Guinea were invited to provide their opinions on the World Bank Group’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 150 stakeholders participated in the survey (32% response rate). Respondents either completed questionnaires with a representative of the fielding agency or they received the questionnaire via courier and returned it accordingly. Respondents were asked about: general issues facing PNG; their overall attitudes toward the World Bank Group (WBG); the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s sectoral focus in the PNG, the WBG’s future role in PNG; and the WBG’s communication and information sharing in PNG. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Papua New Guinea: Respondents were asked to indicate whether PNG is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in PNG, and how “shared prosperity� would be best achieved in PNG. B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Papua New Guinea, WBG staff preparedness to help PNG solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective 3 The World Bank Group Papua New Guinea Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (continued): development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in PNG, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building, whether they believe the WBG should have more or less local presence and more or effective collaboration with the UN. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in PNG, the extent to which the WBG meets PNG’s needs for knowledge services and financial instruments, the WBG’s level of effectiveness across twenty three development areas, such as education, public sector governance/reform, transport, and job creation/employment. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. They were also asked to indicate whether they think the WBG should take more risk in PNG and whether the WBG is adequately staffed in PNG. F. The World Bank Group’s Sectoral Focus in PNG: Respondents were asked to indicate which areas the WBG would be most valuable in related to sustainable development of mining sector, the oil and gas sector, and sustainable development of minerals revenues. G. The Future Role of the World Bank Group in PNG: Respondents were asked to indicate what the WBG should do to make itself of greater value in PNG, and which services the Bank should offer more of in the country, and what the WBG should do to improve its collaboration with the UN in the field. They were also asked to which areas the country will benefit most from WBG playing a leading role as compared to other donors. H. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy. I. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in PNG, which WBG agencies they work with, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 81 respondents (54% response rate) who completed the survey in FY 2003. For more details, please see Appendix E (page 140). 4 The World Bank Group Papua New Guinea Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from PMUs where combined with consultants/contractors working on WBG-supported projects/programs. Respondents from private foundations, NGOs, and faith-based groups were combined into “CSO.� Few respondents from the Office of the President, Prime Minister, and Ministers, office of parliamentarian, local governments, independent government institutions, academia/research institutes/think tanks, the judiciary branch and other organizations were included in the “Other� category. There were no respondents from the CBOs or trade unions. Percentage of Respondents (N=146) Private Sector Organization 31% Employee of a Ministry, Ministerial Department or 14% Implementation Agency NGO 12% Media 10% Financial Sector/Private Bank 6% Other 6% Bilateral Agency 6% Consultant/Contractor working on World Bank 3% supported Project/Program Multilateral Agency 3% Project Management Unit (PMU) overseeing 2% implementation of project Academia/Research Institute/Think Tank 1% Office of the President, Prime Minster 1% Office of Minister 1% Office of Parliamentarian 2% Local Government Office or Staff 2% Private Foundation 1% Independent Government Institution 1% Faith-Based Group 1% Judiciary Branch 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Papua New Guinea Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=145) Financial markets/banking 10% Transport 10% Other 10% Private sector development/foreign direct 9% investment Public sector governance/public financial 7% management/anti corruption Generalist 7% Agriculture/rural development/food security 6% Health/Communicable/non-communicable 6% diseases Information and communications technology 6% Natural resource management/environmental 5% sustainability Education 4% Energy 4% Gender equity/equality of opportunity 3% Social protection 3% Job creation/employment 2% Law and justice/regulatory framework 2% Urban development 2% Water and sanitation 1% Climate change/disaster management 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Papua New Guinea Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The vast majority of respondents indicated that they were located in Port Moresby (National Capital District). Because of the small number of respondents from other locations, these locations were combined in the “Other� category for all further analyses.  Responses across both geographic locations for all country survey questions can be found in the Appendix C (see page 104). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=144) Port Moresby (National Capital District) 93% Major Town or City (Lae, Madang, Hagen, Goroka, Rabaul/Kokopo, Alotau, Buka, or 5% Wewak) Small town 1% Rural area or village 1% “Which best represents your geographic location?� (Respondents chose from a list.) 7 The World Bank Group Papua New Guinea Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group  Differences in responses to all questions based on the levels of collaboration can be found in Appendix D (see page 122). Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Papua New Guinea, can be found in Appendix D and F (see page 122 and 142). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in that table. Percentage of Respondents (N=145) Yes 43% No 57% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� Percentage of Respondents (N=131) Observer 50% Collaborate as part of my professional duties 32% Use World Bank Group reports/data 26% Engage in World Bank Group related/sponsored 25% events/activities Use World Bank Group website for information, 19% data, research, etc. "Which of the following describes most of your exposure to the World Bank Group in Papua New Guinea? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Group Papua New Guinea Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=139) None 46% The World Bank (IBRD/IDA) 41% The International Finance Corporation (IFC) 21% The Multilateral Investment Guarantee 3% Agency (MIGA) "Which of the following describes most of your exposure to the World Bank Group in Papua New Guinea? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 9 The World Bank Group Papua New Guinea Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents across stakeholder groups had statistically similar levels of familiarity with the World Bank Group.  Respondents across geographic locations had statistically similar levels of familiarity with the World Bank Group.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Papua New Guinea, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Papua New Guinea’s development and the WBG’s ability to help achieve development results in Papua New Guinea. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 Bilateral/ Multilateral Agency 6.3 CSO 6.2 PMU/Consultant/ Contractor on Bank project 6.1 Other 5.9 Private sector/ Financial sector/ Private bank 5.9 Employee of a Ministry/ Ministerial 5.8 Department/ Implementation Agency Media 5.3 "How familiar are you with the work of the World Bank Group in Papua New Guinea?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IV. General Issues Facing Papua New Guinea Headed in the Right Direction  A majority of respondents across stakeholder groups and geographic locations indicated that Papua New Guinea is headed in the right direction. Percentage of Respondents (N=137) The right direction 66% Not sure 23% The wrong direction 11% "In general, would you say that Papua New Guinea is headed in ...?" (Respondents chose from a list.) 11 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IV. General Issues Facing Papua New Guinea (continued) Development Priority  Respondents across stakeholder groups, geographic locations, and specialized sectors had statistically similar responses to the importance of “education� as a top development priority facing Papua New Guinea.  There were significant stakeholder group differences in their views about the importance of “public sector governance/reform.� Employees of ministries/ministerial departments/implementation agencies were mostly likely to perceive it as a top development priority, whereas respondents from CSOs and the media were significantly less likely to indicate so. Percentage of Respondents (N=146) Education 38% Public sector governance/ reform 37% Transport 32% Job creation/employment 27% Health 21% Poverty reduction 17% Anti corruption 16% Rural development 11% Agricultural development 11% Security/stabilization/reconstruction 10% Economic growth 10% Reduced crime and violence 8% Law and justice 7% Domestic private sector development 5% Social cohesion 5% Gender equity 5% Social protection 4% "Listed below are a number of development priorities in Papua New Guinea. Please identify which of the following you consider the most important development priorities in Papua New Guinea. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized sectoral areas in question I2 in Appendix H), analyses are done to see these respondents’ views about development priorities in comparison to respondents from other sectors. 12 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IV. General Issues Facing Papua New Guinea (continued) What Would Contribute Most to Reducing Poverty  Respondents across stakeholder groups, geographic locations, and specialized sectors had statistically similar views about top contributors to poverty reduction in Papua New Guinea. Percentage of Respondents (N=149) Job creation/employment 37% Education 29% Economic growth 26% Rural development 26% Agricultural development 22% Public sector governance/ reform 20% Anti corruption 19% Health 19% Equality of opportunity 15% Transport 11% Domestic private sector development 10% Gender equity 8% Reduced crime and violence 7% Water and sanitation 7% Natural resource management 6% Local governance and sub-national institutions 5% Food security 5% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Papua New Guinea?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized sectoral areas in question I2 in Appendix H), analyses are done to see these respondents’ views about top contributors to poverty reduction in comparison to respondents from other sectors. 13 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IV. General Issues Facing Papua New Guinea (continued) What Would Contribute Most to Generating Economic Growth  Respondents across stakeholder groups, geographic locations, and specialized sectors had statistically similar views about most of the top development areas contributing to economic growth in Papua New Guinea, except their views on “reduced crime and violence� and “foreign direct investment.� Respondents from other locations outside Port Moresby (National Capital District) were significantly more likely to indicate the WBG should focus most resources on these two areas than respondents from the capital.  Respondents who do not professionally collaborate/work with the WBG were significantly more likely to indicate that “public sector governance/reform� would contribute most to generating economic growth in Papua New Guinea compared to respondents who professionally collaborate/work with the WBG. Percentage of Respondents (N=147) Public sector governance/ reform 30% Trade and exports 28% Job creation/employment 23% Agricultural development 22% Natural resource management 20% Anti corruption 20% Transport 17% Foreign direct investment 14% Education 13% Health 12% Financial markets 12% Reduced crime and violence 11% Domestic private sector development 10% Energy 10% Gender equity 8% Rural development 7% Equality of opportunity 5% Information and communications technology 5% Social cohesion 5% Urban development 5% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Papua New Guinea? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized sectoral areas in question I2 in Appendix H), analyses are done to see these respondents’ views about top contributors to economic growth in comparison to respondents from other sectors. 14 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IV. General Issues Facing Papua New Guinea (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=124) Better entrepreneurial opportunities 28% Better employment opportunities for young 28% people Education and training that better ensure job 28% opportunity Greater voice and participation for citizens to 19% help ensure greater accountability Consistent economic growth 17% Better employment opportunities for women 15% Greater access to health and nutrition for 15% citizens Better quality public services 12% Greater access to micro-finance for the poor 10% Better opportunity for the poor who live in 9% rural areas Greater equity of fiscal policy 6% Better opportunity for the poor who live in 5% urban areas A growing middle class 4% More reliable social safety net 2% Other 1% "When thinking about the idea of "shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in Papua New Guinea? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources  Respondents across stakeholder groups, geographic locations, and specialized sectors had statistically similar views about the top development areas which the WBG should focus most of its resources on.  Respondents who do not professionally collaborate/work with the WBG were significantly more likely to indicate that the WBG should focus most of its resources on “health� compared to respondents who professionally collaborate/work with the WBG. Percentage of Respondents (N=149) Public sector governance/ reform 33% Education 32% Health 24% Transport 17% Agricultural development 16% Poverty reduction 16% Job creation/employment 16% Anti corruption 15% Economic growth 13% Rural development 13% Natural resource management 10% Domestic private sector development 10% Equality of opportunity 9% Reduced crime and violence 8% Security/stabilization/reconstruction 6% Local governance and sub-national institutions 5% Social protection 5% Environmental sustainability 5% Trade and exports 5% Financial markets 5% Information and communications technology 5% Regulatory framework 5% Foreign direct investment 5% “When thinking about how the World Bank Group can have the most impact on development results in Papua New Guinea, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Papua New Guinea? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized sectoral areas in question I2 in Appendix H), analyses are done to see these respondents’ views about where the WBG should focus most of its resources in comparison to respondents from other sectors. 16 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the WBG’s overall effectiveness in Papua New Guinea.  Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the WBG’s overall effectiveness. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.6 CSO 7.3 Other 6.9 Employee of a Ministry/ Ministerial 6.7 Department/ Implementation Agency Private sector/ Financial sector/ Private bank 6.4 Media 6.3 Bilateral/ Multilateral Agency 6.2 PMU/Consultant/ Contractor on Bank project 5.9 "Overall, please rate your impression of the World Bank Group's effectiveness in Papua New Guinea?" (1 - "Not effective at all", 10 - "Very effective") 17 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the World Bank Group helping achieve development results in Papua New Guinea.  Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the WBG helping achieve development results in Papua New Guinea. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.6 Employee of a Ministry/ Ministerial 7.4 Department/ Implementation Agency Media 7.1 CSO 6.8 Other 6.6 Bilateral/ Multilateral Agency 6.4 Private sector/ Financial sector/ Private bank 6.2 PMU/Consultant/ Contractor on Bank project 5.3 "To what extent does the World Bank Group's work help to achieve development results in Papua New Guinea?" (1 - "To no degree at all", 10 - "To a very significant degree") 18 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Papua New Guinea solve its most complicated development challenges.  Respondents who do and do not professionally collaborate/work with WBG had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Papua New Guinea solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 Employee of a Ministry/ Ministerial 7.8 Department/ Implementation Agency Other 7.5 Media 6.9 CSO 6.6 Bilateral/ Multilateral Agency 6.6 Private sector/ Financial sector/ Private 6.6 bank PMU/Consultant/ Contractor on Bank 5.4 project "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Papua New Guinea solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 19 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Adequate Staffing (Indicator Question)  Respondents from the media and employees of ministries/ministerial departments/implementation agencies had the highest ratings for the extent to which they believed the WBG was adequately staffed in Papua New Guinea, whereas respondents in bilateral/multilateral agencies had significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the extent to which they believed the WBG was adequately staffed in Papua New Guinea.  Respondents who do and do not professionally collaborate/work with WBG had statistically similar ratings for the extent to which they believed the WBG was adequately staffed in Papua New Guinea. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 5.9 Employee of a Ministry/ Ministerial 6.7 Department/ Implementation Agency Media 6.5 CSO 6.3 Private sector/ Financial sector/ 6.0 Private bank Other 5.1 PMU/Consultant/ Contractor on Bank 4.7 project Bilateral/ Multilateral Agency 3.9 "To what extent do you believe the World Bank Group is adequately staffed in Papua New Guinea?" (1-"to no degree at all", 10-"To a very significant degree") 20 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant stakeholder differences in the respondents’ ratings for twenty seven indicator questions. Employees of ministries/ministerial departments/implementation agencies tended to give the highest ratings for these questions, whereas respondents from PMUs and consultants/contractors working on WBG projects tended to give significantly lower ratings.  Respondents who professionally collaborate/work with the WBG gave statistically similar ratings (6.8) for twenty seven indicator questions as respondents who do not professionally collaborate/work with the WBG (6.4)  Responses for individual indicator questions by stakeholder groups can be found in Appendix G (page 143). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 Employee of a Ministry/ Ministerial 7.7 Department/ Implementation Agency Media 7.0 Other 6.9 Bilateral/ Multilateral Agency 6.7 CSO 6.7 Private sector/ Financial sector/ Private bank 6.2 PMU/Consultant/Contractor on Bank project 5.7 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty seven indicator questions can be found in Appendices F and G. 21 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=131) Capacity development 31% 8% 39% Strategy formulation 8% 30% 38% Financial resources 15% 12% 27% Policy advice, studies, analyses 8% 16% 24% Technical assistance 10% 13% 23% Convening/Facilitating 16% 18% Data 7% 5% 12% Mobilizing third party financial resources 4% 7% 11% Linkage to non-Bank expertise 3% 5% 8% Greatest value Donor coordination 5% 6% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value Papua New Guinea?" (Respondents chose from a list.) 22 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  There were significant stakeholder differences in the ratings for the effectiveness of the following WBG activities. For the most part, employees of ministries/ministerial departments/implementation agencies had the highest ratings, whereas respondents from bilateral/multilateral agencies and CSOs tended to have significantly lower ratings.  Policy advice, studies, and analyses;  Financial resources  Technical assistance;  Mobilizing third party financial resources; and  Donor coordination.  Respondents across geographic locations had statistically similar ratings for the effectiveness of the following WBG activities in supporting Papua New Guinea’s efforts to achieve development results. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 7.3 Technical assistance 7.2 Policy advice, studies, analyses 7.1 Strategy formulation 6.9 Donor coordination 6.9 Data 6.9 Mobilizing third party financial resources 6.8 Linkage to non-Bank expertise 6.8 Convening/Facilitating 6.7 "How effective do the World Bank Group's activities below support Papua New Guinea's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 23 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness Percentage of Respondents (N=144) Not enough public disclosure of its work 27% Don’t know 17% World Bank Group’s processes too complex 15% Staff too inaccessible 15% Too bureaucratic in its operational policies and 13% procedures Not exploring alternative policy options 13% World Bank Group’s processes too slow 9% Not willing to honestly criticize policies and 8% reform efforts in the country Imposing technocratic solutions without regard 8% to political realities Not adequately sensitive to political/social 8% realities in Papua New Guinea Inadequate number of World Bank Group staff 7% members located in the country Too influenced by developed countries 6% Its advice and strategies do not lend 6% themselves to practical problem solving Not collaborating enough with non-state actors 6% The credibility of its knowledge/data 6% Not aligned with other donors’ work 4% Not aligned with country priorities 4% Other 3% Arrogant in its approach 3% Not focused enough on issues that are unique 2% to post-conflict countries Not client focused 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Papua New Guinea? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 24 The World Bank Group Papua New Guinea Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Half of the respondents indicated that “lack of/inadequate levels of capacity in Government� was the biggest obstacle to successful WBG-assisted reforms. Consultants/Contractors working on WBG projects and respondents from PMUs were significantly more likely to indicate so than other stakeholder groups.  Nearly half of the respondents indicated that failed or slow WBG-assisted reforms should be attributed to inefficient Government. Among all stakeholders, respondents from the media were significantly more likely to indicate so than other stakeholder groups. Percentage of Respondents (N=146) Lack of/inadequate levels of capacity in 50% Government The Government works inefficiently 46% There is not an adequate level of citizen/civil 40% society participation Political pressures and obstacles 27% The World Bank Group is not sensitive enough to political/social realities on the 27% ground The World Bank Group does not do adequate 23% follow through/follow-up Ongoing conflict and instability 18% Reforms are not well thought out in light of 17% country challenges Poor donor coordination 14% The World Bank Group works too slowly 7% Inadequate funding 6% Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 25 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VI. Sectoral Effectiveness Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 7.1 Foreign direct investment 7.0 Gender equity 7.0 Public sector governance/ reform 7.0 Agricultural development 6.9 Natural resource management 6.9 Local governance and sub-national institutions 6.9 Education 6.9 Water and sanitation 6.9 Financial markets 6.8 Rural development 6.8 Health 6.8 Regulatory framework 6.8 Transport 6.8 Energy 6.7 Information and communications technology 6.7 Equality of opportunity 6.6 Domestic private sector development 6.6 Climate change 6.3 Social protection 6.2 Job creation/employment 6.2 Crime and violence 6.1 Poverty reduction 5.9 (1-"Not effective at all", 10-"Very effective") 26 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  There were significant stakeholder differences in the ratings for two of the twenty three development areas. The two areas are “regulatory framework,� and “public sector governance/reform.� Respondents from bilateral/multilateral agencies, the media, and employees of ministries/ministerial departments/implementation agencies had the highest ratings for the WBG’s effectiveness in these two areas, whereas respondents from PMUs and consultants/contractors working on WBG projects gave significantly lower ratings.  Respondents from Port Moresby (National Capital District) gave significantly higher ratings for the WBG’s effectiveness in “regulatory framework,� and “transport� than respondents from other geographic locations.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 65) that primarily informed stakeholders responded to this question.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 27 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the WBG’s effectiveness in the following development areas compared to respondents who do not professionally collaborate/work with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.5 Economic growth¹ 6.7 7.5 Agricultural development¹ 6.4 7.4 Poverty reduction¹ 4.9 7.3 I professional Local governance and sub-national collaborate/work institutions¹ 6.5 with the WBG I do not 7.3 Regulatory framework¹ professional 6.4 collaborate/work with the WBG (1-"Not effective at all", 10-"Very effective") (¹Significantly different between respondents who do and do not collaborate/work with the World Bank Group) 28 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Papua New Guinea, bivariate correlational analyses were conducted using respondents’ ratings of the twenty three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Papua New Guinea. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at energy;  The WBG’s effectiveness at regulatory framework;  The WBG’s effectiveness at crime and violence;  The WBG’s effectiveness at local governance and sub-national institutions; and  The WBG’s effectiveness at domestic private sector development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Papua New Guinea, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at transport;  The WBG’s effectiveness at regulatory framework;  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at domestic private sector development;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at crime and violence. 29 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Papua New Guinea  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement with all of the statements below.  Respondents who do and do not professionally collaborate/work with WBG had statistically similar levels of agreement with all of the statements below. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a relevant role in development in Papua New 7.0 Guinea^ The World Bank Group supports programs and strategies that are realistic for Papua New 6.8 Guinea The World Bank Group’s work is aligned with what I consider the development priorities for 6.5 Papua New Guinea^ "To what extent do you agree with the following statements about the World Bank Group’s work in Papua New Guinea?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 30 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Building/Strengthening Existing Country Systems (Indicator Question)  Respondents from the media and employees of ministries/ministerial departments/implementation agencies had the highest ratings for the extent the WBG helped to build/strengthen existing country systems in Papua New Guinea, whereas respondents from PMUs and contractors/consultants working on WBG projects had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent the WBG helped to build/strengthen existing country systems in Papua New Guinea.  Respondents who do and do not collaborate/work with the WBG had statistically similar ratings for the extent the WBG helped to build/strengthen existing country systems in Papua New Guinea. Mean Rating 1 2 3 4 5 6 7 8 9 10 All resopndents 6.5 Media 7.4 Employee of a Ministry/ Ministerial 7.2 Department/ Implementation Agency CSO 6.8 Other 6.7 Private sector/ Financial sector/ Private 6.1 bank Bilateral/ Multilateral Agency 5.9 PMU/Consultant/ Contractor on Bank 5.0 project "To what extent does the World Bank Group help to build/strengthen existing country systems in Papua New Guinea?" (1-"To no degree at all", 10-"To a very significant degree") 31 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and evaluates the projects and programs it 7.2 supports The World Bank Group treats clients and stakeholders in Papua New Guinea with 7.1 respect Working with the World Bank Group increases Papua New Guinea’s institutional 7.1 capacity The World Bank Group’s “Safeguard Policy� 6.9 requirements are reasonable The World Bank Group’s conditions on its 6.8 lending are reasonable The World Bank Group provides effective 6.8 implementation support The World Bank Group ensures consistency 6.7 and continuity through staff changes Where country systems are adequate, the World Bank Group makes appropriate use 6.6 of them^ The World Bank Group takes decisions 6.4 quickly in Papua New Guinea^ The World Bank Group disburses funds 6.4 promptly The World Bank Group’s approvals and 6.3 reviews are done in a timely fashion "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 32 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  There were significant stakeholder differences in respondents’ levels of agreement with four of the following statements. These statements include “the WBG effectively monitors and evaluates the projects and programs it support,� “the WBG’s approvals and reviews are done in a timely fashion,� “the WBG’s ‘Safeguard Policy’ requirements are reasonable,� and “where country systems are adequate, the WBG makes appropriate use of them.� For the most part, respondents from the media and employees of ministries/ministerial departments/implementation agencies had the highest levels of agreement with these statements, whereas respondents from PMUs and contractors/consultants working on WBG projects had significantly lower levels of agreements.  Respondents across geographic locations had statistically similar levels of agreement with all the following statements about the WBG’s operations.  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement with the indicator statement that “the WBG takes decisions quickly in Papua New Guinea.�  Respondents across geographic locations had statistically similar levels of agreement with the indicator statement that “where country systems are adequate, the WBG makes appropriate use of them.� 33 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with the statements that “the WBG treats clients and stakeholders in Papua New Guinea with respect� compared to respondents who do not collaborate/work with WBG.  Respondents who do and do not collaborate/work with the WBG had statistically similar levels of agreement with all other statements about the WBG including the two indicator statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 7.5 stakeholders in Papua New Guinea with respect¹ 6.7 The World Bank Group effectively monitors and 7.4 evaluates the projects and programs it supports 6.9 Working with the World Bank Group increases 7.3 Papua New Guinea’s institutional capacity 6.7 The World Bank Group ensures consistency and 7.1 continuity through staff changes 6.6 The World Bank Group’s “Safeguard Policy� 6.9 requirements are reasonable 6.7 The World Bank Group’s conditions on its lending 6.8 are reasonable 6.7 The World Bank Group provides effective 6.7 implementation support 6.8 Where country systems are adequate, the World 6.7 I professionally Bank Group makes appropriate use of them^ 6.4 collaborate/work with the World 6.6 Bank Group The World Bank Group disburses funds promptly 6.1 The World Bank Group takes decisions quickly in I do not 6.4 Papua New Guinea^ 6.4 professionally collaborate/work with the World The World Bank Group’s approvals and reviews 6.3 Bank Group are done in a timely fashion 6.3 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (¹Significantly different between respondents who do and do not collaborate/work with the WBG) ^Indicator Question 34 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner^ 7.6 Collaboration with the Government^ 7.4 Collaboration with other donors^ 7.3 Collaboration with the UN^ 7.3 Straightforwardness and honesty^ 7.0 Collaboration with groups outside of the 7.0 Government^ Openness^ 6.6 Being inclusive^ 6.6 The speed in which it gets things accomplished on 6.5 the ground^ Responsiveness^ 6.5 Ease of access to the people at the World Bank Group who are making decisions important to my 6.4 work^ Staff accessibility^ 6.4 Flexibility (in terms of changing country 6.3 circumstances)^ Flexibility (in terms of the institution’s products and 6.2 services)^ "To what extent is the World Bank Group an effective development partner in Papua New Guinea, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 35 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  There were significant stakeholder group differences in their ratings for the WBG “being a long-term partner.� Respondents from the media and employees of ministries/ministerial departments/implementation agencies tended to give the highest ratings, whereas respondents from PMUs and consultants/contractors working on WBG projects tended to give significantly lower ratings (see Appendix B for details).  Three were significant differences between geographic locations in respondents’ ratings for three qualities of the WBG being an effective development partner. These qualities are “being inclusive,� “collaboration with groups outside the Government,� and “collaboration with other donors.� Respondents from the Port Moresby (National Capital District) had significantly higher ratings for these qualities of the WBG than respondents from other geographic locations.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the WBG’s “openness,� and “staff accessibility� compared to respondents who do not professionally collaborate/work with the WBG. 36 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Papua New Guinea Percentage of Respondents (N=146) Don't know 35% The World Bank Group does not take enough 22% risk in Papua New Guinea The World Bank Group’s approach to risk is 21% appropriate The World Bank Group takes too much risk in 11% Papua New Guinea Prefer not to answer 11% “Which of the following best describes the way the World Bank Group operates in Papua New Guinea? � (Respondents chose from a list.) 37 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Papua New Guinea Percentage of Respondents (N=138) Don't know 39% At the Headquarters (in Washington D.C.) 34% In the country 27% “Where are the World Bank Group's decisions made primarily that support the program in Papua New Guinea? � (Respondents chose from a list.) The World Bank Group’s Internal Monitoring Mechanisms Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "To what extent do you believe the World Bank Group's internal evaluation mechanisms hold the institution accountable for achieving results in Papua New Guinea?" (1-"To no degree at all", 10-"To a very significant degree") 38 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Effective Collaboration between the UN and the World Bank Group Percentage of Respondents (N=149) The same level of effective collaboration 32% Don't know 29% More effective collaboration 28% Less effective collaboration 11% "In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?" (Respondents chose from a list.) 39 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Meeting Papua New Guinea’s Knowledge Needs (Indicator Question)  Employees of ministries/ministerial departments/implementation agencies had the highest levels of agreement that the WBG meets PNG’s needs for knowledge services, whereas respondents from private sector/financial sector/private banks and CSOs tended to have significantly lower levels of agreement.  Respondents across geographic locations had statistically similar ratings for the levels of agreement that the World Bank Group meets Papua New Guinea’s needs for knowledge services.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the WBG meets Papua New Guinea’s needs for knowledge services compared to respondents who do not collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 Employee of a Ministry/ Ministerial 7.8 Department/ Implementation Agency Bilateral/ Multilateral Agency 7.7 Other 6.9 Media 6.7 PMU/Consultant/ Contractor on Bank project 6.7 CSO 6.1 Private sector/ Financial sector/ Private bank 5.9 "The World Bank Group meets Papua New Guinea's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 40 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.1 good practices Enhance your knowledge and/or skills 6.8 Are relevant to Papua New Guinea's 6.7 development priorities Include appropriate level of stakeholder 6.7 involvement during preparation Are adaptable to Papua New Guinea’s specific development challenges and country 6.5 circumstances^ Are timely 6.4 Are adequately disseminated 6.4 Are accessible 6.3 Lead to practical solutions 6.2 Are translated enough into local language 5.5 "In Papua New Guinea, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 41 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities (continued)  There were significant stakeholder group differences in respondents’ ratings for three of the qualities of the WBG’s knowledge work and activities. These qualities include “timeliness,� “being a source of relevant information on global good practices,� and “enhancing your knowledge and/or skills.� Respondents from bilateral/multilateral agencies and employees of ministries/ministerial departments/implementation agencies tended to give the highest ratings, whereas respondents from PMUs and consultants/contractors working on WBG projects tended to give significantly lower ratings for these qualities.  Respondents across geographic locations had statistically similar ratings for all of the following qualities of the WBG’s knowledge work and activities (including the indicator question).  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for two qualities of the WBG knowledge work and activities compared to respondents who do not professionally collaborate/work with the organization. These qualities are that the WBG knowledge work and activities “include appropriate level of stakeholder involvement during preparation,� and “enhance your knowledge and/or skills.� 42 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the media and employees of ministries/ministerial departments/implantation agencies had the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Papua New Guinea, whereas respondents from PMUs and contractors/consultants on WBG project had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Papua New Guinea.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Papua New Guinea. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 Media 8.1 Employee of a Ministry/ Ministerial 7.9 Department/ Implementation Agency Other 7.0 Bilateral/ Multilateral Agency 6.6 CSO 6.4 Private sector/ Financial sector/ Private bank 6.1 PMU/Consultant/ Contractor on Bank project 4.7 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 43 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the media and employees of ministries/ministerial departments/implantation agencies had the highest ratings for the technical quality of the WBG’s knowledge work and activities, whereas respondents from PMUs and contractors/consultants on WBG project had significantly lower ratings.  Respondents from Port Moresby (National Capital District) had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities compared to respondents from other locations.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 Employee of a Ministry/ Ministerial 8.4 Department/ Implementation Agency Media 8.4 Bilateral/ Multilateral Agency 7.7 Other 7.2 Private sector/ Financial sector/ Private bank 6.6 CSO 6.4 PMU/Consultant/ Contractor on Bank project 5.4 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 44 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=148) Capacity development 51% Technical assistance 31% Policy based lending / budget support to the 21% Government Knowledge products/services 20% Investment lending 18% Sector-wide approaches 13% Co-financing arrangements 10% Trust Fund management 9% Don’t know 8% Emergency Recovery lending 2% Other 2% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Papua New Guinea? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 45 The World Bank Group Papua New Guinea Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Papua New Guinea’s Needs for Financial Instruments (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Papua New Guinea’s needs.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Papua New Guinea’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 Employee of a Ministry/ Ministerial 7.7 Department/ Implementation Agency Media 6.6 Other 6.4 CSO 6.3 Bilateral/ Multilateral Agency 6.2 Private sector/ Financial sector/ Private bank 5.8 PMU/Consultant/ Contractor on Bank project 5.6 "The World Bank Group's financial instruments meet the needs of Papua New Guinea." (1-"Strongly disagree", 10-"Strongly agree") 46 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IX. The Future Role of the WBG in Papua New Guinea Making the World Bank Group of Greater Value  Respondents from ministries/ministerial departments/implementation agencies were significantly more likely to indicate that the WBG should “collaborate more effectively with the Government clients� compared to respondents from other stakeholder groups. Percentage of Respondents (N=147) Provide more adequate data/knowledge/statistics/figures on Papua New 33% Guinea’s economy Collaborate more effectively with Government clients 31% Increase the level of capacity development in the country 30% Reach out more to groups outside of Government 18% Offer more innovative financial products 12% Improve the competitiveness of its financing compared to markets 12% Reduce the complexity of obtaining World Bank Group financing 12% Improve the quality of its experts as related to Papua New Guinea’s specific challenges 11% Ensure greater selectivity in its work 10% Offer more innovative knowledge services 8% Increase the level of World Bank Group staffing in Papua New Guinea’s office 6% Work faster 6% Increase availability of Fee-Based services 3% Other 3% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Papua New Guinea? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 47 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IX. The Future Role of the WBG in Papua New Guinea (continued) The World Bank Group’s Local Presence in Papua New Guinea Percentage of Respondents (N=149) More local presence 79% The current level of local presence is adequate 10% Don't know 9% Less local presence 2% "To be a more effective development partner in Papua New Guinea, do you believe that the World Bank Group should have?" (Respondents chose from a list) World Bank Group’s Services in Papua New Guinea Percentage of Respondents (N=142) Financial services 37% Knowledge products 24% The combination is appropriate for Papua New 23% Guinea Don't know 11% Convening services 4% None of the above 1% "When considering the combination of services that the World Bank Group offers in Papua New Guinea, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Papua New Guinea?" (Respondents chose from a list.) 48 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IX. The Future Role of the WBG in Papua New Guinea (continued) The World Bank Group Playing the Leading Role Percentage of Respondents (N=140) Strengthening public financial management 55% Increasing access to basic services 48% Building capacity of state institutions 34% Improving livelihoods 30% Building social safety nets 25% Generating jobs 24% Strengthening conflict resolution mechanisms 22% Strengthening security mechanisms 16% Stimulating dialogue to promote peace and 12% stability Increasing access to justice systems 12% Reducing violence 10% Increasing cohesion 5% "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Papua New Guinea?" (Respondents chose from a list. Responses combined.) 49 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IX. The Future Role of the WBG in Papua New Guinea (continued) Other Donors Playing the Leading Role Percentage of Respondents (N=139) Reducing violence 35% Increasing access to basic services 30% Generating jobs 30% Improving livelihoods 27% Increasing access to justice systems 25% Strengthening public financial management 22% Strengthening security mechanisms 22% Increasing cohesion 22% Strengthening conflict resolution mechanisms 20% Building social safety nets 20% Building capacity of state institutions 19% Stimulating dialogue to promote peace and 19% stability "Which THREE areas below would benefit most from other donors in Papua New Guinea?" (Respondents chose from a list. Responses combined.) 50 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IX. The Future Role of the WBG in Papua New Guinea (continued) Collaboration with Stakeholder Groups Percentage of Respondents (N=146) Private sector 30% NGOs 25% Academia/think tanks/research institutes 22% Local Government 19% Beneficiaries 19% Media 18% Community-based organizations 15% Donor community 12% Faith-based organizations 8% Parliament 5% Foundations 5% Regional organizations 4% Other 3% UN agencies 3% Don’t know 3% UN and regional peace keeping forces 1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 51 The World Bank Group Papua New Guinea Country Opinion Survey 2014 IX. The Future Role of the WBG in Papua New Guinea (continued) Future Collaboration with the UN Percentage of Respondents (N=139) Develop joint or complementary projects with the UN, leveraging each organization’s comparative 61% advantages Share more information about the World Bank Group’s activities, products, and knowledge 59% Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 52% engaged Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 42% Involve UN experts to a greater degree in World Bank Group activities 28% Organize more joint meetings and missions with the UN 18% Other 3% "What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 52 The World Bank Group Papua New Guinea Country Opinion Survey 2014 X. The WBG’s Sectoral Focus in Papua New Guinea Areas Related to Sustainable Development of the Mining Sector Percentage of Respondents (N=146) Provide advisory support to communities and civil society groups to help them play an effective role in negotiating mining contracts that ensure equitable 49% benefits in the country Provide support to government to strengthen transparent and effective regulation related to the 38% mining sector Provide advisory support to governments to help them play an effective role in negotiating mining contracts that ensure equitable benefits in the 35% country Provide support to strengthen the technical aspects of the mining sector 34% Support efforts to ensure participation of women at the community level, in managing benefits and 30% dealing with the impact of mining Provide advisory support to companies to help them make mining investments that can deliver equitable 12% benefits in the country. "In your opinion, which are the two areas related to sustainable development of the mining sector in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 53 The World Bank Group Papua New Guinea Country Opinion Survey 2014 X. The WBG’s Sectoral Focus in Papua New Guinea (continued) Areas Related to Sustainable Development of the Oil and Gas Sector Percentage of Respondents (N=143) Provide advisory support to governments to help them play an effective role in crafting oil and gas sector deals that ensure equitable benefits in the 48% country Provide support to government to strengthen transparent and effective regulation of the oil and 43% gas sector Provide advisory support to communities and civil society groups to help them play an effective role in crafting oil and gas sector deals that ensure equitable 39% benefits in the country Support efforts to ensure participation of women at the community level, in managing benefits and dealing with the impact of oil and gas sector 32% development Provide advisory support to companies to help them make oil and gas sector investments that can deliver 18% equitable benefits in the country Provide support to strengthen the technical aspects of the oil and gas sector 18% "In your opinion, which are the two areas related to sustainable development of the oil and gas sector in Papua New Guinea, where greater attention form the World Bank Group would be most valuable? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 54 The World Bank Group Papua New Guinea Country Opinion Survey 2014 X. The WBG’s Sectoral Focus in Papua New Guinea (continued) Areas Related to Management of Minerals Revenues Percentage of Respondents (N=145) Provide support for better governance and anti- corruption efforts by government and state entities 64% in oil, gas, and mining in Papua New Guinea Provide support related to macro-economic risks including Kina appreciation, inflation and other fiscal 49% issues Provide support for better quality of public expenditures in core service areas, in the context of growing overall national revenues for Papua New 46% Guinea coming from oil, gas and mining sectors Provide support for meaningful implementation of the Extractive Industries Transparency Initiative (EITI) 23% Provide support to civil society that ensures a strong role in the implementation of the EITI 12% "In your opinion, which are the two areas related to sustainable and transparent management of minerals revenues (oil, gas and mining) in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 55 The World Bank Group Papua New Guinea Country Opinion Survey 2014 XI. Communication and Openness General Information Sources Percentage of Respondents (N=146) Local newspapers 76% Internet 39% Social media 25% Local television 18% International newspapers 7% Local radio 6% International television 5% Periodicals 5% Other 4% International radio 4% Blogs 3% Instant messaging 2% "How do you get most of your information about economic and social development issues in Papua New Guinea? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 56 The World Bank Group Papua New Guinea Country Opinion Survey 2014 XI. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=145) e-Newsletters 46% World Bank Group’s publications and other 27% written materials World Bank Group’s 25% seminars/workshops/conferences Social media 24% World Bank Group’s website 24% Direct contact with World Bank Group 20% Blogs 11% Mobile phones 7% Instant messaging 6% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 57 The World Bank Group Papua New Guinea Country Opinion Survey 2014 XI. Communication and Openness (continued) Access to Information Percentage of Respondents (N=146) Yes 15% No 85% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?"  Respondents from bilateral/multilateral agencies were significantly more likely to have requested the information from the WBG than other stakeholder groups. Percentage of Respondents (N=144) Yes 22% No 78% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=28) Yes 89% No 11% "Were you able to obtain this information?" 58 The World Bank Group Papua New Guinea Country Opinion Survey 2014 XI. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group’s data more 5.5 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Internet Access Percentage of Respondents (N=139) Yes 87% No 13% "Do you have access to the Internet?" Percentage of Respondents (N=122) High speed 59% Dial-up 27% Mobile device over cellular 14% network “Which Internet connection do you use primarily when visiting a World Bank Group website? � (Respondents chose from a list.) 59 The World Bank Group Papua New Guinea Country Opinion Survey 2014 XI. Communication and Openness (continued) Website Usage Percentage of Respondents (N=140) Yes 47% No 53% " Do you use/have you used the World Bank Group website?" Percentage of Respondents (N=115) The World Bank Group’s country 57% website (www.worldbank.org/pg) The World Bank Group’s main 43% website (www.worldbank.org) "Which do you primarily use?" 60 The World Bank Group Papua New Guinea Country Opinion Survey 2014 XI. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 6.8 Group’s websites useful I find the World Bank Group’s websites easy 6.3 to navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 6.6 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 6.7 information requests and inquiries When I need information from the World 6.3 Bank Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 61 The World Bank Group Papua New Guinea Country Opinion Survey 2014 XII. Appendices A. Responses to All Questions across All Respondents ..................... 63 B. Responses to All Questions by Stakeholder Groups ..................... 81 C. Responses to All Questions by Geographic Location .................. 102 D. Responses to All Questions by Levels of Collaboration............... 120 E. Responses to All Questions by Year............................................ 138 F. Indicator Questions as a Function of Exposure to the WBG ....... 140 G. Indicator Questions by Stakeholder Groups .............................. 141 H. WBG Country Opinion Survey FY 14 – PNG Questionnaire ........ 142 Papua New Guinea 62 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=150) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Papua New Guinea Percentage of Respondents 1. In general would you say that Papua New Guinea is headed in ... ? (N=137) The right direction 66.4% The wrong direction 10.9% Not sure 22.6% 2. Listed below are a number of development priorities in Papua New Guinea. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Papua New Guinea? (Choose no more than THREE) (Responses Combined; N=146) Education 38.4% Public sector governance/ reform 37.0% Transport 32.2% Job creation/employment 27.4% Health 20.5% Poverty reduction 17.1% Anti corruption 16.4% Rural development 11.0% Agricultural development 11.0% Security/stabilization/reconstruction 10.3% Economic growth 10.3% Reduced crime and violence 8.2% Law and justice 6.8% Domestic private sector development 4.8% Social cohesion 4.8% Gender equity 4.8% Social protection 4.1% Foreign direct investment 3.4% Environmental sustainability 3.4% Urban development 2.7% Water and sanitation 2.7% Trade and exports 2.7% Energy 2.7% Financial markets 2.7% Equality of opportunity 2.7% Natural resource management 2.1% Information and communications technology 2.1% Climate change 1.4% Global/regional integration 0.7% Local governance and sub-national institutions 0.7% Disaster management 0.7% Food security 0.7% Communicable/non-communicable diseases 0.7% Regulatory framework 0.7% Regional conflict and tensions 0.0% 63 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues Facing Papua New Guinea (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Papua New Guinea? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=149) Job creation/employment 36.9% Education 28.9% Economic growth 26.2% Rural development 26.2% Agricultural development 22.1% Public sector governance/ reform 20.1% Anti corruption 19.5% Health 18.8% Equality of opportunity 14.8% Transport 11.4% Domestic private sector development 10.1% Gender equity 8.1% Reduced crime and violence 7.4% Water and sanitation 7.4% Natural resource management 6.0% Local governance and sub-national institutions 4.7% Food security 4.7% Energy 3.4% Information and communications technology 2.7% Urban development 2.7% Foreign direct investment 2.7% Trade and exports 2.7% Social protection 2.7% Law and justice 2.0% Social cohesion 2.0% Environmental sustainability 1.3% Disaster management 0.7% Global/regional integration 0.7% Security/stabilization/reconstruction 0.7% Regulatory framework 0.7% Climate change 0.0% Regional conflict and tensions 0.0% Communicable/non-communicable diseases 0.0% Financial markets 0.0% 64 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues Facing Papua New Guinea (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Papua New Guinea? (Choose no more than THREE) (Responses Combined; N=147) Public sector governance/ reform 29.9% Trade and exports 27.9% Job creation/employment 23.1% Agricultural development 22.4% Natural resource management 20.4% Anti corruption 19.7% Transport 17.0% Foreign direct investment 14.3% Education 12.9% Health 11.6% Financial markets 11.6% Reduced crime and violence 10.9% Domestic private sector development 9.5% Energy 9.5% Gender equity 7.5% Rural development 6.8% Equality of opportunity 5.4% Information and communications technology 5.4% Social cohesion 5.4% Urban development 4.8% Regulatory framework 3.4% Social protection 3.4% Security/stabilization/reconstruction 2.7% Environmental sustainability 2.7% Global/regional integration 2.0% Local governance and sub-national institutions 2.0% Disaster management 0.7% Regional conflict and tensions 0.7% Communicable/non-communicable diseases 0.7% Food security 0.7% Law and justice 0.7% Water and sanitation 0.7% Climate change 0.0% 65 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues Facing Papua New Guinea (continued) 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Papua New Percentage of Respondents Guinea? (Choose no more than TWO) (Responses Combined; N=124) Better entrepreneurial opportunities 28.2% Better employment opportunities for young people 28.2% Education and training that better ensure job opportunity 28.2% Greater voice and participation for citizens to help ensure greater accountability 19.4% Consistent economic growth 16.9% Better employment opportunities for women 15.3% Greater access to health and nutrition for citizens 14.5% Better quality public services 12.1% Greater access to micro-finance for the poor 9.7% Better opportunity for the poor who live in rural areas 8.9% Greater equity of fiscal policy 5.6% Better opportunity for the poor who live in urban areas 4.8% A growing middle class 4.0% More reliable social safety net 1.6% Other 0.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Papua 149 0 5.90 2.26 New Guinea? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's effectiveness in Papua New Guinea? (1-Not effective at all, 10-Very 136 13 6.58 2.13 effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared to help Papua New Guinea solve its most complicated 120 29 6.81 2.03 development challenges? (1-To no degree at all, 10-To a very significant degree) 66 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Papua New Guinea, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Papua New Guinea? (Choose no more than THREE) (Responses Combined; N=149) Public sector governance/ reform 32.9% Education 32.2% Health 24.2% Transport 17.4% Agricultural development 16.1% Poverty reduction 16.1% Job creation/employment 16.1% Anti corruption 15.4% Economic growth 13.4% Rural development 12.8% Natural resource management 10.1% Domestic private sector development 10.1% Equality of opportunity 8.7% Reduced crime and violence 8.1% Security/stabilization/reconstruction 6.0% Local governance and sub-national institutions 5.4% Social protection 5.4% Environmental sustainability 4.7% Trade and exports 4.7% Financial markets 4.7% Information and communications technology 4.7% Regulatory framework 4.7% Foreign direct investment 4.7% Water and sanitation 3.4% Gender equity 2.7% Food security 2.7% Energy 2.7% Social cohesion 2.0% Law and justice 2.0% Climate change 0.7% Disaster management 0.7% Urban development 0.7% Regional conflict and tensions 0.7% Global/regional integration 0.0% Communicable/non-communicable diseases 0.0% 67 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=131) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Papua New Guinea? Value Value Combined Capacity development 30.5% 8.5% 39.0% Strategy formulation 7.6% 30.0% 37.6% Financial resources 15.3% 11.5% 26.8% Policy advice, studies, analyses 8.4% 16.2% 24.6% Technical assistance 9.9% 13.1% 23.0% Convening/Facilitating 16.0% 2.3% 18.3% Data 6.9% 5.4% 12.3% Mobilizing third party financial resources 3.8% 6.9% 10.7% Linkage to non-Bank expertise 3.1% 4.6% 7.7% Donor coordination 1.5% 4.6% 6.1% Other 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Effectiveness Papua New Guinea’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/Facilitating 100 36 6.72 1.78 7. Data 96 40 6.89 2.07 8. Policy advice, studies, analyses 112 22 7.06 1.97 9. Financial resources 116 23 7.28 1.93 10. Technical assistance 113 25 7.19 1.80 11. Mobilizing third party financial resources 107 30 6.82 2.05 12. Donor coordination 111 24 6.90 2.35 13. Linkage to non-Bank expertise 88 48 6.77 2.00 14. Strategy formulation 110 28 6.92 2.11 15. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Papua New Guinea? (Choose no more than TWO) (Responses Combined; N=144) Not enough public disclosure of its work 27.1% Don’t know 16.7% World Bank Group’s processes too complex 15.3% Staff too inaccessible 14.6% Too bureaucratic in its operational policies and procedures 13.2% Not exploring alternative policy options 12.5% World Bank Group’s processes too slow 9.0% Not willing to honestly criticize policies and reform efforts in the country 8.3% Imposing technocratic solutions without regard to political realities 7.6% Not adequately sensitive to political/social realities in Papua New Guinea 7.6% Inadequate number of World Bank Group staff members located in the country 6.9% Too influenced by developed countries 6.3% Its advice and strategies do not lend themselves to practical problem solving 6.3% Not collaborating enough with non-state actors 5.6% The credibility of its knowledge/data 5.6% Not aligned with other donors’ work 4.2% Not aligned with country priorities 3.5% Other 2.8% Arrogant in its approach 2.8% Not focused enough on issues that are unique to post-conflict countries 2.1% Not client focused 1.4% 68 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 16. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Papua New Guinea? (Choose no more than TWO) (Responses Combined; N=148) Capacity development 51.4% Technical assistance 31.1% Policy based lending / budget support to the Government 20.9% Knowledge products/services 20.3% Investment lending 17.6% Sector-wide approaches 12.8% Co-financing arrangements 10.1% Trust Fund management 8.8% Don’t know 8.1% Emergency Recovery lending 2.0% Other 2.0% 17. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=146) Private sector 30.1% NGOs 25.3% Academia/think tanks/research institutes 21.9% Local Government 19.2% Beneficiaries 19.2% Media 17.8% Community-based organizations 15.1% Donor community 11.6% Faith-based organizations 8.2% Parliament 4.8% Foundations 4.8% Regional organizations 4.1% Other 2.7% UN agencies 2.7% Don’t know 2.7% UN and regional peace keeping forces 0.7% Emerging donors 0.0% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Papua New Guinea? (1-Strongly disagree, 10- Strongly agree) N DK Mean SD 18. Overall the World Bank Group currently plays a relevant role in 138 7 7.04 2.04 development in Papua New Guinea* 19. The World Bank Group’s work is aligned with what I consider the 132 12 6.54 2.08 development priorities for Papua New Guinea* 20. The World Bank Group supports programs and strategies that are 132 14 6.81 2.02 realistic for Papua New Guinea 21. The World Bank Group treats clients and stakeholders in Papua New 126 18 7.12 1.99 Guinea with respect 69 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Papua New Guinea, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 22. Responsiveness* 118 25 6.46 1.95 23. Flexibility (in terms of the institution’s products and services)* 115 29 6.23 1.89 24. Flexibility (in terms of changing country circumstances)* 118 24 6.31 1.88 25. Being inclusive* 126 16 6.60 1.78 26. Openness* 125 19 6.62 2.00 27. Staff accessibility* 126 15 6.40 2.00 28. Straightforwardness and honesty* 125 17 7.02 2.02 29. Ease of access to the people at the World Bank Group who are making 119 25 6.43 2.30 decisions important to my work* 30. Collaboration with groups outside of the Government* 115 29 6.97 1.96 31. Collaboration with the Government* 120 24 7.35 1.92 32. Collaboration with other donors* 115 27 7.31 1.94 33. Collaboration with the UN* 102 41 7.30 2.11 34. The speed in which it gets things accomplished on the ground* 123 20 6.52 2.07 35. Being a long-term partner* 123 21 7.59 1.96 36. To be a more effective development partner in Papua New Guinea, do you Percentage of Respondents believe that the World Bank Group should have…? (Select only ONE response) (N=149) More local presence 78.5% The current level of local presence is adequate 10.1% Don't know 9.4% Less local presence 2.0% 37. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=149) The same level of effective collaboration 32.2% Don't know 28.9% More effective collaboration 27.5% Less effective collaboration 11.4% 38. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=146) Lack of/inadequate levels of capacity in Government 50.0% The Government works inefficiently 45.9% There is not an adequate level of citizen/civil society participation 40.4% Political pressures and obstacles 26.7% The World Bank Group is not sensitive enough to political/social realities on the 26.7% ground The World Bank Group does not do adequate follow through/follow-up 23.3% Ongoing conflict and instability 17.8% Reforms are not well thought out in light of country challenges 17.1% Poor donor coordination 14.4% The World Bank Group works too slowly 6.8% Inadequate funding 6.2% Other 2.7% 70 The World Bank Group Papua New Guinea Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Papua New Guinea? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Information and communications technology 75 67 6.65 2.11 2. Transport 98 45 6.76 2.12 3. Crime and violence 84 56 6.12 2.36 4. Regulatory framework 88 52 6.76 2.11 5. Poverty reduction 29 10 5.86 2.43 6. Gender equity 109 33 6.97 2.03 7. Domestic private sector development 100 41 6.55 1.97 8. Foreign direct investment 90 49 7.00 1.88 9. Local governance and sub-national institutions 90 51 6.87 1.89 10. Water and sanitation 95 47 6.85 2.01 11. Economic growth 103 37 7.05 1.86 12. Energy 85 55 6.68 2.03 13. Public sector governance/ reform 106 33 6.97 1.97 14. Job creation/employment 100 41 6.17 2.19 15. Financial markets 97 43 6.84 2.01 16. Equality of opportunity 96 44 6.55 1.98 17. Health 99 43 6.80 1.91 18. Rural development 98 40 6.82 2.10 19. Education 97 44 6.87 1.95 20. Social protection 86 54 6.21 2.23 21. Climate change 91 51 6.29 2.17 22. Agricultural development 106 36 6.89 2.03 23. Natural resource management 94 48 6.88 1.89 2. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Papua New Guinea? (Select only ONE response) (N=138) Don't know 39.1% At the Headquarters (in Washington D.C.) 34.1% In the country 26.8% Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Papua New Guinea?* (1-To no degree at all, 10- 127 22 6.56 1.82 To a very significant degree) Build/Strengthen Existing Country Systems * N DK Mean SD 4. To what extent does the World Bank Group’s work help to build/strengthen existing country systems in Papua New Guinea?* (1- 122 27 6.45 1.92 To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Papua 117 31 6.27 2.04 New Guinea* 6. The World Bank Group meets Papua New Guinea’s needs for 123 25 6.47 2.16 knowledge services* 71 The World Bank Group Papua New Guinea Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Internal Evaluation Mechanisms N DK Mean SD 7. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving 100 49 6.82 2.16 results in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) In Papua New Guinea, to what extent do you believe that the World Bank Degree Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Are timely 114 32 6.36 1.99 2. Include appropriate level of stakeholder involvement during 123 24 6.67 1.89 preparation 3. Are relevant to Papua New Guinea's development priorities 130 15 6.72 1.95 4. Lead to practical solutions 122 24 6.15 2.18 5. Are accessible 125 21 6.33 2.08 6. Are source of relevant information on global good practices 123 24 7.07 1.94 7. Enhance your knowledge and/or skills 127 17 6.81 2.13 8. Are adequately disseminated 120 26 6.36 2.12 9. Are translated enough into local language 105 41 5.53 2.48 10. Are adaptable to Papua New Guinea’s specific development challenges 123 22 6.50 2.10 and country circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 131 16 6.71 2.18 your country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10- 129 18 7.11 2.07 Very high technical quality) 72 The World Bank Group Papua New Guinea Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 96 52 6.36 2.14 2. The World Bank Group effectively monitors and evaluates the projects 130 18 7.15 1.82 and programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely 106 41 6.34 2.01 fashion 4. The World Bank Group’s “Safeguard Policy� requirements are 99 46 6.86 1.92 reasonable 5. The World Bank Group’s conditions on its lending are reasonable 103 40 6.83 1.97 6. The World Bank Group takes decisions quickly in Papua New Guinea* 109 39 6.40 2.22 7. Working with the World Bank Group increases Papua New Guinea’s 121 27 7.05 2.02 institutional capacity 8. The World Bank Group ensures consistency and continuity through 95 53 6.73 1.96 staff changes 9. Where country systems are adequate, the World Bank Group makes 106 42 6.62 2.19 appropriate use of them* 10. The World Bank Group provides effective implementation support 115 33 6.83 2.10 11. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Papua New Guinea? (Select only one response) (N=146) Don't know 34.9% The World Bank Group does not take enough risk in Papua New Guinea 21.9% The World Bank Group’s approach to risk is appropriate 21.2% The World Bank Group takes too much risk in Papua New Guinea 11.0% Prefer not to answer 11.0% World Bank Group Staff N DK Mean SD 12. To what extent do you believe the World Bank Group is adequately staffed in Papua New Guinea? (1-To no degree at all, 10-To a very 98 50 5.87 1.93 significant degree) F. The World Bank Group’s Sectoral Focus in Papua New Guinea 1. In your opinion, which are the two areas related to sustainable development of the mining sector in Papua New Guinea, where greater attention from the Percentage of Respondents World Bank Group would be most valuable? (Choose no more than TWO) (Responses Combined; N=146) Provide advisory support to communities and civil society groups to help them play an effective role in negotiating mining contracts that ensure equitable 49.3% benefits in the country Provide support to government to strengthen transparent and effective 37.7% regulation related to the mining sector Provide advisory support to governments to help them play an effective role in 34.9% negotiating mining contracts that ensure equitable benefits in the country Provide support to strengthen the technical aspects of the mining sector 33.6% Support efforts to ensure participation of women at the community level, in 30.1% managing benefits and dealing with the impact of mining Provide advisory support to companies to help them make mining investments 12.3% that can deliver equitable benefits in the country. 73 The World Bank Group Papua New Guinea Country Opinion Survey 2014 F. The World Bank Group’s Sectoral Focus in Papua New Guinea (continued) 2. In your opinion, which are the two areas related to sustainable development of the oil and gas sector in Papua New Guinea, where greater attention form the Percentage of Respondents World Bank Group would be most valuable? (Choose no more than TWO) (Responses Combined; N=143) Provide advisory support to governments to help them play an effective role in 47.6% crafting oil and gas sector deals that ensure equitable benefits in the country Provide support to government to strengthen transparent and effective regulation 43.4% of the oil and gas sector Provide advisory support to communities and civil society groups to help them play an effective role in crafting oil and gas sector deals that ensure equitable 38.5% benefits in the country Support efforts to ensure participation of women at the community level, in 32.2% managing benefits and dealing with the impact of oil and gas sector development Provide advisory support to companies to help them make oil and gas sector 18.2% investments that can deliver equitable benefits in the country Provide support to strengthen the technical aspects of the oil and gas sector 17.5% 3. In your opinion, which are the two areas related to sustainable and transparent management of minerals revenues (oil, gas and mining) in Papua New Guinea, where greater attention from the World Bank Group would be Percentage of Respondents most valuable? (Choose no more than TWO) (Responses Combined; N=145) Provide support for better governance and anti-corruption efforts by government 64.1% and state entities in oil, gas, and mining in Papua New Guinea Provide support related to macro-economic risks including Kina appreciation, 49.0% inflation and other fiscal issues Provide support for better quality of public expenditures in core service areas, in the context of growing overall national revenues for Papua New Guinea coming 45.5% from oil, gas and mining sectors Provide support for meaningful implementation of the Extractive Industries 23.4% Transparency Initiative (EITI) Provide support to civil society that ensures a strong role in the implementation of 12.4% the EITI 74 The World Bank Group Papua New Guinea Country Opinion Survey 2014 G. The Future Role of the World Bank Group in Papua New Guinea 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Papua New Guinea? (Choose no more than TWO) (Responses Combined; N=147) Provide more adequate data/knowledge/statistics/figures on Papua New Guinea’s 33.3% economy Collaborate more effectively with Government clients 30.6% Increase the level of capacity development in the country 29.9% Reach out more to groups outside of Government 18.4% Offer more innovative financial products 11.6% Improve the competitiveness of its financing compared to markets 11.6% Reduce the complexity of obtaining World Bank Group financing 11.6% Improve the quality of its experts as related to Papua New Guinea’s specific 10.9% challenges Ensure greater selectivity in its work 10.2% Offer more innovative knowledge services 8.2% Increase the level of World Bank Group staffing in Papua New Guinea’s office 6.1% Work faster 6.1% Increase availability of Fee-Based services 3.4% Other 2.7% 2. When considering the combination of services that the World Bank Group offers in Papua New Guinea, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group Percentage of Respondents should offer more of in Papua New Guinea? (Select only ONE response) (N=142) Financial services 37.3% Knowledge products 23.9% The combination is appropriate for Papua New Guinea 23.2% Don't know 10.6% Convening services 3.5% None of the above 1.4% 3a. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Papua New Guinea? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=140) Strengthening public financial management 55.0% Increasing access to basic services 47.9% Building capacity of state institutions 33.6% Improving livelihoods 30.0% Building social safety nets 25.0% Generating jobs 24.3% Strengthening conflict resolution mechanisms 22.1% Strengthening security mechanisms 15.7% Stimulating dialogue to promote peace and stability 12.1% Increasing access to justice systems 12.1% Reducing violence 10.0% Increasing cohesion 5.0% 75 The World Bank Group Papua New Guinea Country Opinion Survey 2014 G. The Future Role of the World Bank Group in Papua New Guinea (continued) 3b. Which THREE areas below would benefit most from other donors in Papua Percentage of Respondents New Guinea? (Choose no more than THREE) (Responses Combined; N=139) Reducing violence 34.5% Increasing access to basic services 30.2% Generating jobs 29.5% Improving livelihoods 27.3% Increasing access to justice systems 25.2% Strengthening public financial management 22.3% Strengthening security mechanisms 22.3% Increasing cohesion 21.6% Strengthening conflict resolution mechanisms 20.1% Building social safety nets 20.1% Building capacity of state institutions 19.4% Stimulating dialogue to promote peace and stability 18.7% 4. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than THREE) (Responses Combined; N=141) Develop joint or complementary projects with the UN, leveraging each 61.0% organization’s comparative advantages Share more information about the World Bank Group’s activities, products, and 58.9% knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 51.8% engaged Develop guidelines, framework and tools to facilitate operational cooperation and 41.8% cross-financing Involve UN experts to a greater degree in World Bank Group activities 27.7% Organize more joint meetings and missions with the UN 17.7% Other 2.8% 76 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Papua New Guinea? (Choose no more than TWO) (Responses Combined; N=132) Local newspapers 75.8% Internet 39.4% Social media 25.0% Local television 18.2% International newspapers 6.8% Local radio 6.1% International television 5.3% Periodicals 4.5% Other 3.8% International radio 3.8% Blogs 3.0% Instant messaging 1.5% Mobile phones 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=143) e-Newsletters 45.5% World Bank Group’s publications and other written materials 26.6% World Bank Group’s seminars/workshops/conferences 24.5% Social media 23.8% World Bank Group’s website 23.8% Direct contact with World Bank Group 20.3% Blogs 10.5% Mobile phones 7.0% Instant messaging 5.6% Other 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=146) Yes 15.1% No 84.9% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=144) Yes 21.5% No 78.5% Percentage of Respondents 5. Were you able to obtain this information? (N=28) Yes 89.3% No 10.7% Percentage of Respondents 6. Do you have access to the Internet? (N=139) Yes 87.1% No 12.9% 77 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=140) Yes 47.1% No 52.9% Percentage of Respondents 8. Which do you primarily use? (N=115) The World Bank Group’s country website (www.worldbank.org/pg) 56.5% The World Bank Group’s main website (www.worldbank.org) 43.5% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group Website? (N=122) High speed 59.0% Dial-up 27.0% Mobile device over cellular network 13.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group’s data more often than I did a few years 107 30 5.47 2.60 ago 11. I find the World Bank Group’s websites easy to navigate 102 28 6.33 2.14 12. I find the information on the World Bank Group’s websites useful 100 28 6.78 2.17 13. The World Bank Group’s social media channels are valuable sources of 82 52 6.60 2.28 information about the institution 14. When I need information from the World Bank Group I know how to find 104 30 6.27 2.36 it 15. The World Bank Group is responsive to my information requests and 99 32 6.72 2.15 inquiries 78 The World Bank Group Papua New Guinea Country Opinion Survey 2014 I. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=146) Private Sector Organization 30.8% Employee of a Ministry, Ministerial Department or Implementation Agency 14.4% NGO 11.6% Media 10.3% Financial Sector/Private Bank 6.2% Other 6.2% Bilateral Agency 5.5% Consultant/Contractor working on World Bank supported Project/Program 3.4% Multilateral Agency 2.7% Project Management Unit (PMU) overseeing implementation of project 2.1% Academia/Research Institute/Think Tank 1.4% Office of the President, Prime Minster .7% Office of Minister .7% Office of Parliamentarian .7% Local Government Office or Staff .7% Private Foundation .7% Independent Government Institution .7% Faith-Based Group .7% Judiciary Branch .7% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=145) Financial markets/banking 10.3% Transport 10.3% Other 10.3% Private sector development/foreign direct investment 9.0% Public sector governance/public financial management/anti corruption 6.9% Generalist 6.9% Agriculture/rural development/food security 6.2% Health/Communicable/non-communicable diseases 6.2% Information and communications technology 6.2% Natural resource management/environmental sustainability 4.8% Education 4.1% Energy 4.1% Gender equity/equality of opportunity 3.4% Social protection 2.8% Job creation/employment 2.1% Law and justice/regulatory framework 2.1% Urban development 2.1% Water and sanitation 1.4% Climate change/disaster management .7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=145) Yes 42.8% No 57.2% 79 The World Bank Group Papua New Guinea Country Opinion Survey 2014 I. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Papua New Guinea? (Select all that apply) (Responses Combined; N=139) None 46.0% The World Bank (IBRD/IDA) 41.0% The International Finance Corporation (IFC) 20.9% The Multilateral Investment Guarantee Agency (MIGA) 2.9% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Papua New Guinea? (Choose no more than TWO) (Responses Combined; N=131) Observer 49.6% Collaborate as part of my professional duties 32.1% Use World Bank Group reports/data 26.0% Engage in World Bank Group related/sponsored events/activities 25.2% Use World Bank Group website for information, data, research, etc. 19.1% Percentage of Respondents 6. Which best represents your geographic location? (N=144) Port Moresby (National Capital District) 93.1% Major Town or City (Lae, Madang, Hagen, Goroka, Rabaul/Kokopo, Alotau, Buka, 4.9% or Wewak) Small town 1.4% Rural area or village .7% 80 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Papua New Guinea In general, would you say that Papua New Guinea is headed in...? Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other The right direction 61.1% 33.3% 60.0% 73.5% 73.7% 57.1% 70.6% The wrong direction 11.1% 0.0% 20.0% 12.2% 10.5% 0.0% 11.8% Not sure 27.8% 66.7% 20.0% 14.3% 15.8% 42.9% 17.6% Listed below are a number of development priorities in Papua New Guinea. Please identify which of the following you consider the most important development priorities in PNG? Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Social protection 14.3% 0.0% 0.0% 1.9% 10.5% 0.0% 0.0% Transport 38.1% 28.6% 36.4% 29.6% 5.3% 53.3% 37.5% Security/stabilization/reconstruction 4.8% 0.0% 9.1% 16.7% 0.0% 0.0% 12.5% Public sector governance/ reform* 61.9% 57.1% 36.4% 42.6% 21.1% 0.0% 37.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Gender equity* 0.0% 0.0% 18.2% 1.9% 5.3% 0.0% 18.8% Domestic private sector development 0.0% 0.0% 0.0% 7.4% 10.5% 0.0% 0.0% Foreign direct investment 4.8% 0.0% 0.0% 3.7% 0.0% 6.7% 6.3% Water and sanitation* 0.0% 0.0% 27.3% 1.9% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 18.2% 1.9% 5.3% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 23.8% 42.9% 9.1% 27.8% 52.6% 20.0% 12.5% Rural development* 19.0% 0.0% 0.0% 1.9% 15.8% 26.7% 18.8% Financial markets* 0.0% 0.0% 0.0% 0.0% 15.8% 0.0% 0.0% Urban development 0.0% 14.3% 0.0% 1.9% 5.3% 6.7% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 1.9% 5.3% 13.3% 6.3% Equality of opportunity 0.0% 0.0% 0.0% 1.9% 0.0% 13.3% 6.3% Health 19.0% 14.3% 9.1% 22.2% 10.5% 46.7% 18.8% Education 33.3% 28.6% 36.4% 38.9% 36.8% 53.3% 43.8% Poverty reduction 14.3% 14.3% 18.2% 16.7% 21.1% 13.3% 25.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Social cohesion* 4.8% 28.6% 18.2% 0.0% 5.3% 0.0% 6.3% Climate change 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 6.3% Agricultural development 23.8% 14.3% 9.1% 11.1% 5.3% 6.7% 6.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 5.3% 6.7% 6.3% Reduced crime and violence 9.5% 28.6% 0.0% 9.3% 0.0% 6.7% 12.5% Economic growth 9.5% 0.0% 9.1% 7.4% 21.1% 13.3% 12.5% Law and justice 0.0% 0.0% 9.1% 13.0% 10.5% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Local governance and sub-national institutions 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 9.5% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption* 4.8% 14.3% 36.4% 25.9% 21.1% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 3.7% 0.0% 6.7% 0.0% *Significantly different between stakeholder groups 81 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues facing Papua New Guinea (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Water and sanitation 19.0% 12.5% 16.7% 7.4% 0.0% 0.0% 0.0% Equality of opportunity 9.5% 0.0% 16.7% 11.1% 26.3% 33.3% 5.9% Economic growth 23.8% 37.5% 33.3% 24.1% 21.1% 26.7% 29.4% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Gender equity 9.5% 12.5% 16.7% 1.9% 10.5% 13.3% 11.8% Rural development 14.3% 12.5% 25.0% 25.9% 31.6% 40.0% 29.4% Urban development 0.0% 0.0% 0.0% 3.7% 0.0% 6.7% 5.9% Regulatory framework 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% Local governance and sub-national institutions* 19.0% 0.0% 8.3% 1.9% 5.3% 0.0% 0.0% Social protection 9.5% 0.0% 0.0% 0.0% 5.3% 6.7% 0.0% Law and justice 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 5.9% Transport 9.5% 0.0% 16.7% 16.7% 5.3% 6.7% 11.8% Reduced crime and violence 0.0% 12.5% 0.0% 11.1% 0.0% 0.0% 17.6% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 12.5% 0.0% 0.0% 0.0% 6.7% 11.8% Security/stabilization/reconstruction 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% Anti corruption 9.5% 25.0% 16.7% 24.1% 31.6% 0.0% 11.8% Domestic private sector development 0.0% 25.0% 8.3% 7.4% 10.5% 26.7% 11.8% Foreign direct investment 4.8% 0.0% 0.0% 3.7% 0.0% 0.0% 5.9% Energy 4.8% 0.0% 8.3% 1.9% 5.3% 0.0% 5.9% Public sector governance/ reform 28.6% 25.0% 25.0% 24.1% 15.8% 6.7% 11.8% Social cohesion* 0.0% 25.0% 0.0% 1.9% 0.0% 0.0% 0.0% Education 14.3% 25.0% 41.7% 29.6% 31.6% 26.7% 41.2% Natural resource management 9.5% 0.0% 16.7% 5.6% 5.3% 6.7% 0.0% Environmental sustainability* 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% Health 28.6% 0.0% 16.7% 24.1% 21.1% 13.3% 5.9% Agricultural development 38.1% 25.0% 8.3% 25.9% 5.3% 13.3% 23.5% Disaster management 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Job creation/employment 28.6% 50.0% 8.3% 33.3% 57.9% 46.7% 41.2% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 9.5% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Food security 9.5% 0.0% 0.0% 1.9% 5.3% 0.0% 11.8% *Significantly different between stakeholder groups 82 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues facing Papua New Guinea (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Energy 19.0% 12.5% 25.0% 3.8% 5.3% 6.7% 12.5% Gender equity 4.8% 0.0% 16.7% 5.7% 15.8% 0.0% 6.3% Equality of opportunity 4.8% 12.5% 8.3% 1.9% 10.5% 6.7% 6.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 12.5% Social protection 9.5% 0.0% 0.0% 3.8% 5.3% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 19.0% 37.5% 16.7% 26.4% 10.5% 13.3% 6.3% Disaster management 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Rural development 4.8% 12.5% 16.7% 1.9% 5.3% 20.0% 6.3% Foreign direct investment 4.8% 12.5% 16.7% 15.1% 10.5% 13.3% 25.0% Urban development 0.0% 12.5% 0.0% 5.7% 0.0% 6.7% 12.5% Water and sanitation* 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 33.3% 12.5% 8.3% 20.8% 57.9% 13.3% 37.5% Information and communications technology 0.0% 0.0% 16.7% 3.8% 5.3% 13.3% 6.3% Regulatory framework 0.0% 12.5% 16.7% 1.9% 0.0% 0.0% 6.3% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Social cohesion 0.0% 12.5% 8.3% 9.4% 5.3% 0.0% 0.0% Public sector governance/ reform 28.6% 12.5% 25.0% 39.6% 42.1% 26.7% 6.3% Domestic private sector development 4.8% 25.0% 0.0% 13.2% 5.3% 13.3% 6.3% Job creation/employment 14.3% 25.0% 8.3% 20.8% 21.1% 53.3% 25.0% Agricultural development 42.9% 25.0% 16.7% 17.0% 21.1% 20.0% 18.8% Food security 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 23.8% 25.0% 41.7% 15.1% 5.3% 6.7% 18.8% Security/stabilization/reconstruction 0.0% 0.0% 0.0% 5.7% 0.0% 6.7% 0.0% Education 9.5% 0.0% 8.3% 11.3% 15.8% 13.3% 25.0% Natural resource management 33.3% 12.5% 25.0% 24.5% 5.3% 0.0% 31.3% Environmental sustainability 0.0% 0.0% 0.0% 5.7% 5.3% 0.0% 0.0% Health 23.8% 0.0% 0.0% 11.3% 15.8% 13.3% 6.3% Law and justice 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Local governance and sub-national institutions 4.8% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Reduced crime and violence 4.8% 25.0% 16.7% 13.2% 0.0% 13.3% 12.5% Financial markets 0.0% 0.0% 8.3% 11.3% 21.1% 26.7% 12.5% *Significantly different between stakeholder groups 83 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues facing Papua New Guinea (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Better employment opportunities for young people 38.9% 37.5% 22.2% 36.4% 33.3% 7.7% 6.7% Better employment opportunities for women 27.8% 12.5% 22.2% 9.1% 33.3% 0.0% 13.3% Greater access to micro-finance for the poor 5.6% 12.5% 11.1% 9.1% 0.0% 23.1% 6.7% Greater voice and participation for citizens to help ensure 22.2% 37.5% 11.1% 13.6% 20.0% 7.7% 33.3% greater accountability Greater access to health and nutrition for citizens 16.7% 12.5% 22.2% 15.9% 20.0% 7.7% 6.7% Better entrepreneurial opportunities* 27.8% 12.5% 11.1% 25.0% 13.3% 76.9% 26.7% A growing middle class 0.0% 12.5% 0.0% 9.1% 0.0% 0.0% 0.0% Better opportunity for the poor who live in rural areas 5.6% 12.5% 0.0% 9.1% 20.0% 7.7% 6.7% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 6.7% Consistent economic growth 16.7% 25.0% 0.0% 15.9% 13.3% 15.4% 33.3% More reliable social safety net 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Greater equity of fiscal policy 0.0% 0.0% 0.0% 9.1% 6.7% 15.4% 0.0% Education and training that better ensure job opportunity 22.2% 0.0% 66.7% 25.0% 26.7% 30.8% 40.0% Better quality public services 11.1% 25.0% 22.2% 11.4% 6.7% 7.7% 13.3% Other* 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Im plem entation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in Papua New 21 5.81 2.56 8 6.13 2.17 12 6.25 1.76 54 5.87 2.23 19 6.16 2.24 15 5.27 2.31 17 5.94 2.51 Guinea? (1-Not familiar at all, 10-Extremely familiar) Which of the following bes t des cribes your current pos ition? Employee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World Bank Group’s effectivenes s in 19 6.68 2.26 8 5.88 2.23 11 6.18 1.54 51 6.35 2.32 18 7.28 2.40 12 6.33 1.67 14 6.93 1.54 Papua New Guinea. (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Im plem entation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to 17 7.82 1.88 8 5.38 2.20 9 6.56 1.42 45 6.56 2.01 17 6.65 2.34 10 6.90 2.13 13 7.46 1.71 help Papua New Guinea s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 84 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Papua New Guinea, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Social protection 19.0% 0.0% 0.0% 3.7% 5.3% 0.0% 0.0% Security/stabilization/reconstruction 14.3% 12.5% 8.3% 1.9% 10.5% 0.0% 5.9% Public sector governance/ reform 42.9% 37.5% 41.7% 38.9% 15.8% 20.0% 29.4% Transport 19.0% 12.5% 8.3% 20.4% 10.5% 20.0% 23.5% Poverty reduction 14.3% 25.0% 25.0% 11.1% 21.1% 20.0% 11.8% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 8.3% 0.0% 5.3% 13.3% 0.0% Reduced crime and violence 0.0% 12.5% 0.0% 9.3% 0.0% 13.3% 17.6% Rural development 19.0% 25.0% 8.3% 7.4% 0.0% 26.7% 23.5% Domestic private sector development 9.5% 12.5% 8.3% 11.1% 21.1% 6.7% 0.0% Foreign direct investment 4.8% 0.0% 16.7% 3.7% 5.3% 0.0% 5.9% Water and sanitation 9.5% 0.0% 16.7% 1.9% 0.0% 0.0% 0.0% Energy 9.5% 0.0% 8.3% 0.0% 0.0% 6.7% 0.0% Social cohesion* 0.0% 12.5% 0.0% 0.0% 10.5% 0.0% 0.0% Job creation/employment 4.8% 12.5% 0.0% 18.5% 31.6% 20.0% 5.9% Financial markets 0.0% 12.5% 16.7% 1.9% 5.3% 0.0% 11.8% Urban development* 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 4.8% 0.0% 0.0% 1.9% 5.3% 20.0% 5.9% Equality of opportunity 4.8% 12.5% 0.0% 3.7% 21.1% 13.3% 11.8% Regional conflict and tensions 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Health 23.8% 12.5% 16.7% 25.9% 42.1% 20.0% 17.6% Education 28.6% 0.0% 16.7% 40.7% 36.8% 20.0% 47.1% Food security 4.8% 0.0% 0.0% 3.7% 0.0% 6.7% 0.0% Climate change 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Agricultural development 19.0% 12.5% 16.7% 16.7% 0.0% 13.3% 29.4% Trade and exports 0.0% 0.0% 16.7% 5.6% 5.3% 0.0% 0.0% Economic growth 4.8% 25.0% 16.7% 18.5% 5.3% 13.3% 11.8% Law and justice 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 5.9% Local governance and sub-national institutions 14.3% 0.0% 8.3% 5.6% 5.3% 0.0% 0.0% Regulatory framework 0.0% 0.0% 8.3% 7.4% 5.3% 0.0% 5.9% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 9.5% 0.0% 8.3% 11.1% 5.3% 26.7% 5.9% Information and communications technology 0.0% 12.5% 8.3% 5.6% 0.0% 13.3% 0.0% Anti corruption 19.0% 37.5% 16.7% 11.1% 26.3% 0.0% 11.8% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% *Significantly different between stakeholder groups 85 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Papua New Guinea? Greatest Value Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Convening/Facilitating 23.5% 37.5% 0.0% 16.0% 25.0% 0.0% 14.3% Data 5.9% 0.0% 0.0% 6.0% 18.8% 0.0% 14.3% Policy advice, studies, analyses* 0.0% 0.0% 50.0% 4.0% 6.3% 0.0% 7.1% Financial resources* 5.9% 25.0% 33.3% 12.0% 6.3% 45.5% 7.1% Capacity development 29.4% 0.0% 16.7% 38.0% 25.0% 54.5% 21.4% Technical assistance 23.5% 12.5% 0.0% 12.0% 6.3% 0.0% 7.1% Mobilizing third party financial resources 0.0% 0.0% 0.0% 6.0% 0.0% 0.0% 14.3% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Linkage to non-Bank expertise 0.0% 12.5% 0.0% 2.0% 12.5% 0.0% 0.0% Strategy formulation 11.8% 12.5% 0.0% 8.0% 12.5% 0.0% 7.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Convening/Facilitating 0.0% 0.0% 0.0% 2.0% 6.3% 0.0% 0.0% Data 5.9% 0.0% 16.7% 2.0% 18.8% 0.0% 0.0% Policy advice, studies, analyses 23.5% 0.0% 25.0% 14.0% 18.8% 18.2% 14.3% Financial resources 5.9% 28.6% 0.0% 16.0% 12.5% 9.1% 7.1% Capacity development 11.8% 0.0% 16.7% 4.0% 0.0% 18.2% 21.4% Technical assistance 5.9% 28.6% 16.7% 12.0% 0.0% 27.3% 21.4% Mobilizing third party financial resources 5.9% 14.3% 0.0% 12.0% 6.3% 0.0% 0.0% Donor coordination 11.8% 0.0% 0.0% 4.0% 0.0% 0.0% 14.3% Linkage to non-Bank expertise 17.6% 0.0% 0.0% 4.0% 6.3% 0.0% 0.0% Strategy formulation 11.8% 28.6% 25.0% 34.0% 43.8% 27.3% 21.4% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Papua New Guinea’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating 15 8.00 1.56 5 5.60 2.41 7 6.00 .82 37 6.62 2.00 16 6.88 1.71 6 6.50 1.52 13 6.31 1.11 Data 16 8.00 2.00 5 6.80 1.10 9 7.22 1.48 31 6.48 2.50 16 6.69 2.06 7 7.57 1.40 10 6.00 1.63 Policy advice, studies, analyses* 16 8.38 1.75 5 6.40 2.70 11 7.00 1.84 42 6.60 1.91 16 6.56 2.22 9 8.00 2.00 11 7.27 1.19 Financial resources* 17 8.59 1.70 8 7.25 1.49 9 6.44 1.01 42 6.98 1.92 16 6.75 2.35 10 8.20 1.87 12 7.17 1.90 Technical assistance* 17 8.71 1.26 6 7.17 .75 8 6.63 .92 42 6.86 1.98 16 6.75 1.95 10 7.40 1.90 12 7.00 1.48 Mobilizing third party financial resources* 15 7.80 2.18 7 5.14 1.95 7 6.00 1.29 42 6.55 1.89 16 7.06 1.98 6 8.00 1.67 12 7.17 2.52 Donor coordination* 17 8.00 2.42 6 5.50 2.66 10 5.10 2.38 40 7.00 1.95 16 7.00 2.45 8 7.75 2.12 12 6.67 2.77 Linkage to non-Bank expertise 13 7.77 2.05 5 5.20 2.28 5 5.80 2.17 35 6.63 1.99 15 7.00 1.81 5 7.20 1.92 8 7.00 1.93 Strategy formulation 16 7.56 1.97 5 6.80 3.42 10 5.80 2.49 42 6.79 1.92 16 7.06 1.95 8 7.38 2.26 11 7.09 2.30 *Significantly different between stakeholder groups 86 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Staff too inaccessible 26.3% 0.0% 16.7% 18.9% 15.8% 0.0% 0.0% Not exploring alternative policy options 21.1% 0.0% 8.3% 17.0% 15.8% 0.0% 0.0% Not adequately sensitive to political/social realities in 5.3% 12.5% 0.0% 7.5% 21.1% 0.0% 6.3% Papua New Guinea Not enough public disclosure of its work 31.6% 12.5% 16.7% 34.0% 15.8% 50.0% 6.3% Arrogant in its approach* 0.0% 25.0% 8.3% 1.9% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 12.5% 8.3% 3.8% 0.0% 7.1% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 7.5% 10.5% 7.1% 6.3% World Bank Group’s processes too complex 21.1% 50.0% 16.7% 7.5% 15.8% 21.4% 12.5% Not willing to honestly criticize policies and reform efforts 10.5% 0.0% 8.3% 13.2% 0.0% 0.0% 0.0% in the country Too influenced by developed countries 0.0% 0.0% 0.0% 11.3% 0.0% 14.3% 6.3% Imposing technocratic solutions without regard to political 5.3% 25.0% 16.7% 3.8% 5.3% 14.3% 6.3% realities World Bank Group’s processes too slow 0.0% 25.0% 16.7% 9.4% 5.3% 7.1% 12.5% Too bureaucratic in its operational policies and 21.1% 37.5% 8.3% 7.5% 5.3% 35.7% 6.3% procedures* Not aligned with other donors’ work 15.8% 0.0% 8.3% 0.0% 5.3% 0.0% 6.3% Not collaborating enough with non-state actors 0.0% 0.0% 16.7% 5.7% 10.5% 0.0% 6.3% Not client focused 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Its advice and strategies do not lend themselves to 0.0% 0.0% 0.0% 5.7% 15.8% 7.1% 6.3% practical problem solving Not focused enough on issues that are unique to post- 0.0% 0.0% 0.0% 3.8% 0.0% 7.1% 0.0% conflict countries Inadequate number of World Bank Group staff members 0.0% 0.0% 25.0% 7.5% 0.0% 7.1% 12.5% located in the country Other 5.3% 0.0% 0.0% 1.9% 0.0% 0.0% 12.5% Don’t know 15.8% 0.0% 8.3% 13.2% 31.6% 7.1% 37.5% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Capacity development 65.0% 50.0% 25.0% 57.4% 52.6% 46.7% 35.3% Policy based lending / budget support to the Government 20.0% 25.0% 16.7% 22.2% 26.3% 0.0% 35.3% Knowledge products/services 20.0% 0.0% 33.3% 11.1% 31.6% 40.0% 17.6% Investment lending 15.0% 37.5% 25.0% 18.5% 10.5% 33.3% 0.0% Technical assistance* 25.0% 62.5% 25.0% 33.3% 5.3% 46.7% 41.2% Trust Fund management 5.0% 0.0% 0.0% 11.1% 21.1% 0.0% 5.9% Co-financing arrangements 10.0% 0.0% 8.3% 7.4% 0.0% 26.7% 17.6% Sector-wide approaches 10.0% 12.5% 16.7% 13.0% 21.1% 6.7% 11.8% Emergency Recovery lending 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 5.9% Other 0.0% 0.0% 8.3% 1.9% 0.0% 0.0% 0.0% Don’t know 10.0% 0.0% 8.3% 7.4% 15.8% 0.0% 11.8% *Significantly different between stakeholder groups 87 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Academia/think tanks/research institutes 36.8% 25.0% 33.3% 18.5% 21.1% 6.7% 25.0% Donor community* 26.3% 0.0% 33.3% 7.4% 5.3% 0.0% 18.8% Media* 0.0% 0.0% 0.0% 14.8% 21.1% 60.0% 18.8% NGOs 15.8% 12.5% 0.0% 27.8% 36.8% 33.3% 25.0% Local Government 36.8% 37.5% 33.3% 11.1% 15.8% 20.0% 12.5% Private sector* 5.3% 25.0% 33.3% 48.1% 15.8% 20.0% 25.0% Parliament 10.5% 12.5% 8.3% 1.9% 0.0% 6.7% 6.3% Community-based organizations 15.8% 50.0% 0.0% 14.8% 10.5% 20.0% 12.5% Beneficiaries 21.1% 12.5% 25.0% 20.4% 26.3% 6.7% 18.8% Foundations 0.0% 0.0% 0.0% 1.9% 10.5% 6.7% 18.8% Faith-based organizations 10.5% 0.0% 16.7% 5.6% 15.8% 6.7% 6.3% UN and regional peace keeping forces 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% UN agencies* 15.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional organizations 5.3% 0.0% 0.0% 7.4% 0.0% 0.0% 6.3% Other 0.0% 0.0% 8.3% 3.7% 0.0% 6.7% 0.0% Don’t know 0.0% 12.5% 0.0% 3.7% 5.3% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 19 8.21 1.99 8 6.75 1.67 12 7.33 2.19 51 6.55 2.21 16 7.00 1.90 15 7.40 1.35 14 6.79 1.81 Papua New Guinea The World Bank Group’s work is aligned with what I consider the development 17 7.76 1.92 8 6.13 1.89 11 6.00 2.53 50 6.24 2.24 16 6.56 1.97 15 7.07 1.87 13 6.31 1.38 priorities for Papua New Guinea The World Bank Group supports programs and strategies that are 17 7.65 1.97 8 6.13 2.30 11 6.73 1.85 49 6.57 2.18 17 6.94 2.01 14 7.64 1.45 13 6.15 1.72 realistic for Papua New Guinea The World Bank Group treats clients and stakeholders in Papua New Guinea with 17 7.82 1.94 8 5.75 2.05 10 7.50 1.96 49 7.06 1.96 15 6.60 2.32 11 7.91 1.64 14 7.00 1.88 respect 88 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Papua New Guinea in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 18 7.39 2.06 7 5.71 2.06 9 6.22 1.92 45 6.13 1.96 16 7.06 1.81 9 6.11 1.54 11 6.55 1.29 Flexibility (in terms of the institution’s 16 6.75 1.84 7 4.71 1.38 9 6.11 1.62 44 6.02 1.91 17 6.82 1.85 8 7.25 1.75 11 6.27 2.00 products and services) Flexibility (in terms of changing country 16 7.06 2.08 7 5.57 .98 10 6.60 1.17 45 5.98 1.91 17 6.65 2.03 9 6.33 2.24 11 6.45 1.63 circumstances) Being inclusive 18 7.78 1.35 7 6.29 1.80 10 6.90 1.20 45 6.42 1.79 17 6.76 1.82 13 6.15 1.68 14 6.21 2.01 Openness 19 7.63 1.98 7 6.57 1.62 10 6.80 1.93 47 6.19 1.86 17 7.06 1.95 10 6.60 2.27 12 6.75 1.96 Staff accessibility 18 7.33 2.25 7 7.14 .90 10 5.90 2.33 46 6.04 1.98 17 6.88 2.06 12 6.58 1.51 13 6.08 1.66 Straightforwardness and honesty 17 8.12 1.80 7 6.43 1.99 9 7.22 1.79 47 6.96 1.85 17 7.00 2.32 13 6.46 2.15 13 7.08 2.10 Ease of access to the people at the World Bank Group who are making 18 7.44 2.41 7 7.00 1.41 10 6.10 2.60 42 6.26 2.14 17 6.71 2.20 12 5.92 2.54 10 6.60 2.07 decisions important to my work Collaboration with groups outside of the 17 8.53 1.33 6 6.67 2.34 8 7.13 1.96 41 6.76 1.91 16 6.88 2.19 12 6.67 1.30 12 6.67 2.10 Government Collaboration with the Government 17 8.41 1.37 7 7.00 2.00 9 7.33 1.58 42 7.29 2.09 17 7.00 2.09 14 7.43 1.50 12 7.17 2.08 Collaboration with other donors 16 8.25 1.53 7 6.57 1.99 10 7.30 1.83 39 7.23 1.91 16 7.00 2.22 13 7.38 1.76 11 7.36 2.16 Collaboration with the UN 15 8.07 2.55 5 7.00 2.00 7 7.57 1.72 33 7.45 1.92 16 7.13 2.25 14 7.36 1.69 9 6.78 2.44 The speed in which it gets things 17 7.53 1.97 7 5.71 2.21 10 6.20 2.44 46 6.22 2.19 16 7.06 2.14 14 6.71 1.44 11 6.36 1.50 accomplished on the ground Being a long-term partner* 17 8.76 1.44 7 6.43 1.81 10 7.30 1.95 47 7.47 1.85 17 7.00 2.35 10 8.10 2.02 12 8.25 1.42 *Significantly different between stakeholder groups To be more effective development partner in Papua New Guinea, do you believe that the World Bank Group should have?* (Select only ONE response) Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other More local presence 52.4% 62.5% 83.3% 83.3% 89.5% 100.0% 70.6% The current level of local presence is adequate 33.3% 37.5% 0.0% 5.6% 0.0% 0.0% 11.8% Less local presence 4.8% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Don't know 9.5% 0.0% 16.7% 7.4% 10.5% 0.0% 17.6% *Significantly different between stakeholder groups 89 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?* (Select only ONE response) Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other More effective collaboration 19.0% 25.0% 0.0% 27.8% 73.7% 13.3% 23.5% The same level of effective collaboration 28.6% 37.5% 16.7% 35.2% 10.5% 60.0% 29.4% Less effective collaboration 19.0% 0.0% 16.7% 11.1% 10.5% 0.0% 17.6% Don't know 33.3% 37.5% 66.7% 25.9% 5.3% 26.7% 29.4% *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other The World Bank Group does not do adequate follow 25.0% 42.9% 8.3% 30.2% 31.6% 13.3% 0.0% through/follow-up There is not an adequate level of citizen/civil society 60.0% 0.0% 25.0% 37.7% 57.9% 33.3% 41.2% participation The World Bank Group is not sensitive enough to 35.0% 57.1% 16.7% 22.6% 15.8% 40.0% 29.4% political/social realities on the ground Lack of/inadequate levels of capacity in Government* 40.0% 85.7% 75.0% 52.8% 31.6% 26.7% 64.7% Poor donor coordination 15.0% 0.0% 16.7% 13.2% 31.6% 0.0% 5.9% The World Bank Group works too slowly 0.0% 14.3% 8.3% 9.4% 10.5% 0.0% 5.9% The Government works inefficiently* 35.0% 28.6% 33.3% 49.1% 21.1% 86.7% 64.7% Political pressures and obstacles* 20.0% 0.0% 33.3% 18.9% 26.3% 60.0% 41.2% Reforms are not well thought out in light of country 30.0% 28.6% 8.3% 20.8% 5.3% 6.7% 17.6% challenges Ongoing conflict and instability 10.0% 0.0% 0.0% 18.9% 31.6% 26.7% 11.8% Inadequate funding 10.0% 0.0% 8.3% 5.7% 5.3% 0.0% 11.8% Other 5.0% 0.0% 16.7% 0.0% 5.3% 0.0% 0.0% *Significantly different between stakeholder groups 90 The World Bank Group Papua New Guinea Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Papua New Guinea? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Information and communications 8 7.38 2.67 1 7.00 2 5.00 1.41 34 6.44 2.18 15 7.00 1.81 6 7.50 2.59 7 6.57 1.13 technology Transport 14 7.93 1.98 4 6.25 2.63 5 6.80 1.48 37 6.32 2.38 16 6.94 1.84 10 7.30 1.42 10 6.60 1.96 Crime and violence 11 7.36 2.46 3 4.33 2.52 3 6.33 2.08 33 5.85 2.55 15 6.60 1.72 8 5.63 3.07 9 6.22 1.48 Regulatory framework* 12 7.33 1.97 3 3.33 1.53 7 7.86 1.07 31 6.52 2.29 15 6.73 1.87 9 7.67 1.12 9 6.89 2.26 Poverty reduction 2 7.50 3.54 3 5.67 4.04 8 5.88 2.64 7 5.14 2.34 3 6.33 2.31 6 6.00 1.90 Gender equity 19 7.42 2.43 4 5.25 .96 5 7.60 1.52 37 6.62 2.07 17 6.76 2.25 14 7.86 1.29 11 7.18 1.66 Domestic private sector development 13 7.62 1.98 3 5.33 1.15 7 7.29 1.70 37 6.14 2.24 16 6.63 1.78 12 6.58 1.68 10 6.80 1.40 Foreign direct investment 11 8.36 1.63 1 4.00 7 6.86 .90 34 6.82 1.91 15 6.93 1.67 11 6.64 2.01 9 7.56 2.07 Local governance and sub-national 15 7.60 1.72 3 5.33 3.21 5 6.20 1.92 30 6.63 1.99 16 6.94 1.88 10 7.50 1.27 9 7.00 1.66 institutions Water and sanitation 15 7.67 1.88 1 8.00 3 6.33 2.52 36 6.56 2.18 15 6.73 2.09 13 7.77 1.59 10 6.20 1.32 Economic growth 15 7.93 1.39 3 6.67 .58 7 7.71 1.11 38 6.61 2.21 16 6.81 1.76 12 7.67 1.78 10 7.20 1.32 Energy 12 7.67 1.67 2 7.50 2.12 5 7.40 .55 33 6.24 2.44 15 6.67 1.95 9 6.89 1.69 7 6.71 1.38 Public sector governance/ reform* 14 8.43 1.28 5 6.40 3.21 6 8.00 .89 38 6.53 2.08 17 6.53 1.91 13 7.46 1.51 11 6.91 1.76 Job creation/employment 12 7.17 2.69 5 6.20 1.79 6 6.50 2.43 36 5.89 2.21 16 6.31 1.96 12 5.92 2.31 11 6.36 1.69 Financial markets 13 7.31 2.36 4 7.50 2.38 5 7.40 .89 38 6.39 2.13 16 6.81 1.76 10 7.80 1.48 9 7.00 1.94 Equality of opportunity 14 7.43 2.03 1 7.00 6 6.67 1.03 35 6.46 2.19 16 6.56 1.86 13 6.23 2.31 9 6.22 1.39 Health 15 7.80 1.42 1 9.00 5 7.00 2.55 36 6.53 2.20 16 6.44 2.03 14 6.64 1.39 10 7.10 1.20 Rural development 14 8.07 1.21 3 7.67 2.08 6 6.67 2.50 35 6.49 2.44 16 6.31 1.96 14 7.36 1.60 8 6.75 1.49 Education 14 7.79 1.31 2 6.50 2.12 7 7.14 1.77 33 6.42 2.24 16 6.38 2.19 14 7.50 1.29 9 7.44 1.33 Social protection 14 6.79 2.58 7 6.57 2.07 29 5.93 2.46 16 6.31 2.27 11 6.27 1.62 8 5.88 1.89 Climate change 14 7.29 1.98 3 5.33 1.15 3 7.33 1.53 32 6.31 2.25 15 6.33 2.26 12 5.00 2.41 10 6.60 1.65 Agricultural development 16 7.94 1.81 5 7.60 .89 6 8.17 .75 36 6.44 2.20 16 6.81 2.07 14 7.07 2.09 11 6.18 1.72 Natural resource management 13 7.77 1.83 4 7.00 1.41 6 7.83 .98 30 6.53 2.26 16 6.69 1.78 13 6.69 1.65 10 7.20 1.55 *Significantly different between stakeholder groups Where are the World Bank Group’s decisions made primarily that support the program in Papua New Guinea? * (Select only ONE response) Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other At the Headquarters (in Washington D.C.) 35.0% 75.0% 41.7% 35.3% 33.3% 14.3% 18.8% In the country 20.0% 0.0% 16.7% 17.6% 40.0% 57.1% 43.8% Don't know 45.0% 25.0% 41.7% 47.1% 26.7% 28.6% 37.5% *Significantly different between stakeholder groups 91 The World Bank Group Papua New Guinea Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 16 7.44 1.93 7 5.29 .76 11 6.36 1.50 46 6.20 1.97 16 6.75 1.44 15 7.13 1.73 14 6.64 1.55 development results in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Im plem entation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen exis ting 15 7.20 2.04 8 5.00 2.14 7 5.86 1.07 46 6.07 1.96 17 6.82 1.85 13 7.38 1.89 13 6.69 1.25 country s ys tem s in Papua New Guinea?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Papua 16 7.69 2.12 5 5.60 1.82 5 6.20 1.64 44 5.75 2.19 15 6.27 2.12 15 6.60 1.64 14 6.43 1.50 New Guinea The World Bank Group meets Papua New Guinea’s needs for knowledge 15 7.80 2.40 6 6.67 2.73 7 7.71 1.38 46 5.87 2.27 17 6.12 2.06 15 6.73 1.39 14 6.86 1.75 services* *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution 15 7.80 2.08 8 6.38 1.85 5 8.40 1.14 34 6.62 2.44 17 6.41 2.24 10 6.90 1.79 9 6.11 1.27 accountable for achieving results in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) 92 The World Bank Group Papua New Guinea Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities In Papua New Guinea, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 17 7.59 2.18 7 4.71 1.89 6 6.67 2.25 41 5.83 1.96 16 6.69 1.78 12 6.58 1.93 13 6.54 1.39 Include appropriate level of stakeholder 18 7.50 1.76 6 6.00 2.00 7 8.00 1.41 44 6.20 1.98 17 6.47 2.27 15 7.27 1.22 14 6.57 1.45 involvement during preparation Are relevant to Papua New Guinea's 19 7.42 2.22 7 6.14 2.91 9 7.67 1.41 46 6.35 1.80 18 6.44 2.06 15 7.60 1.30 13 6.62 1.66 development priorities Lead to practical solutions 17 7.12 2.39 7 5.43 2.37 9 6.78 2.22 44 5.86 2.15 16 6.44 2.34 14 6.43 1.70 12 5.67 1.78 Are accessible 18 7.22 2.26 7 5.29 2.43 9 6.56 1.94 42 6.31 1.94 18 6.00 2.25 15 6.60 1.76 13 6.38 1.94 Are source of relevant information on 19 7.79 2.07 6 5.50 3.21 9 8.44 1.01 40 6.80 1.77 18 6.28 1.90 14 7.50 1.51 14 7.57 1.65 global good practices* Enhance your knowledge and/or skills* 19 7.42 1.77 7 5.86 2.41 9 8.44 1.33 43 6.28 2.29 18 6.33 2.35 15 7.33 1.63 14 7.50 1.61 Are adequately disseminated 18 7.72 2.08 7 5.71 2.29 6 7.17 2.32 40 6.03 2.08 18 6.50 2.43 15 5.93 1.53 13 6.23 1.69 Are translated enough into local 15 6.80 2.48 6 4.00 2.37 5 3.80 2.77 33 5.94 2.26 18 5.94 2.84 14 4.86 1.99 11 4.91 2.12 language Are adaptable to Papua New Guinea’s specific development challenges and 19 7.63 2.34 6 4.67 2.42 8 6.88 1.25 41 6.44 2.13 18 6.17 2.41 15 6.53 1.30 13 6.54 1.51 country circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s 20 7.90 1.89 7 4.71 2.29 11 6.64 1.12 46 6.09 2.22 17 6.41 2.18 15 8.13 2.13 13 7.00 1.41 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 19 8.37 1.46 7 5.43 2.82 10 7.70 1.34 45 6.58 2.12 18 6.44 2.06 14 8.36 1.60 13 7.15 1.52 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 93 The World Bank Group Papua New Guinea Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Im plem entation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds 15 7.40 2.41 8 6.25 2.87 5 6.40 2.88 36 6.00 1.77 16 6.50 1.79 6 8.17 1.17 8 5.00 2.27 prom ptly The World Bank Group effectively m onitors and evaluates the projects and 19 8.47 1.12 8 6.75 2.38 9 7.33 1.50 47 6.64 1.82 17 6.41 1.97 15 8.13 1.64 13 7.31 1.25 program s it s upports * The World Bank Group’s approvals and 18 7.17 2.18 8 4.38 2.13 6 6.00 1.79 35 6.03 1.85 16 6.13 1.75 10 7.90 1.29 12 6.67 1.87 reviews are done in a tim ely fas hion* The World Bank Group’s “Safeguard 18 7.89 1.88 6 5.17 2.04 7 7.00 1.15 32 6.63 1.81 16 6.31 2.12 10 7.60 1.58 9 6.78 1.99 Policy� requirem ents are reas onable* The World Bank Group’s conditions on 15 7.80 1.86 6 5.33 2.66 6 7.67 2.34 37 6.54 1.94 16 6.38 1.75 9 7.11 1.27 13 7.15 2.03 its lending are reas onable The World Bank Group takes decis ions 16 7.25 2.27 7 4.43 2.15 6 7.50 1.76 39 6.18 2.27 17 6.53 2.07 10 7.20 1.23 12 6.00 2.41 quickly in Papua New Guinea Working with the World Bank Group increas es Papua New Guinea’s 16 7.56 1.93 8 6.38 3.11 8 7.63 2.20 45 6.80 1.96 17 6.24 2.05 12 8.00 1.28 13 7.46 1.85 ins titutional capacity The World Bank Group ens ures cons is tency and continuity through s taff 15 7.67 1.76 6 5.83 1.94 4 7.25 2.50 32 6.75 1.81 16 5.94 2.02 9 7.44 1.42 11 6.55 2.50 changes Where country s ys tem s are adequate, the World Bank Group m akes 17 7.65 1.69 8 5.13 2.47 5 7.00 2.45 33 6.12 2.37 17 5.94 2.08 14 7.86 1.66 10 6.90 1.60 appropriate us e of them * The World Bank Group provides effective 18 7.78 2.10 8 5.88 2.59 7 7.14 2.19 40 6.35 1.97 17 6.41 2.21 11 7.82 1.60 12 7.08 1.93 im plem entation s upport *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Papua New Guinea?* (Select only ONE response) Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other The World Bank Group takes too much risk in Papua New 14.3% 0.0% 0.0% 13.7% 31.6% 0.0% 0.0% Guinea The World Bank Group does not take enough risk in Papua 23.8% 37.5% 41.7% 23.5% 5.3% 13.3% 17.6% New Guinea The World Bank Group’s approach to risk is appropriate 19.0% 37.5% 33.3% 15.7% 0.0% 40.0% 35.3% Don't know 23.8% 12.5% 16.7% 39.2% 63.2% 40.0% 23.5% Prefer not to answer 19.0% 12.5% 8.3% 7.8% 0.0% 6.7% 23.5% *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in 13 6.69 2.25 7 4.71 1.60 8 3.88 1.64 36 5.97 1.65 16 6.31 1.74 6 6.50 1.22 10 5.10 1.97 Papua New Guinea?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 94 The World Bank Group Papua New Guinea Country Opinion Survey 2014 F. The World Bank Group’s Sectoral Focus in Papua New Guinea In your opinion, which are the two areas related to sustainable development of the mining sector in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Provide advisory support to communities and civil society groups to help them play an effective role in negotiating 65.0% 62.5% 41.7% 47.2% 36.8% 46.7% 50.0% mining contracts that ensure equitable benefits in the country Provide support to strengthen the technical aspects of the 25.0% 0.0% 0.0% 49.1% 63.2% 0.0% 31.3% mining sector* Provide support to government to strengthen transparent 35.0% 50.0% 50.0% 32.1% 26.3% 46.7% 56.3% and effective regulation related to the mining sector Support efforts to ensure participation of women at the community level, in managing benefits and dealing with 15.0% 25.0% 50.0% 22.6% 36.8% 66.7% 18.8% the impact of mining* Provide advisory support to governments to help them play an effective role in negotiating mining contracts that 45.0% 37.5% 41.7% 35.8% 21.1% 20.0% 37.5% ensure equitable benefits in the country Provide advisory support to companies to help them make mining investments that can deliver equitable benefits in 15.0% 25.0% 8.3% 11.3% 15.8% 13.3% 6.3% the country. *Significantly different between stakeholder groups In your opinion, which are the two areas related to sustainable development of the oil and gas sector in Papua New Guinea, where greater attention form the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Support efforts to ensure participation of women at the community level, in managing benefits and dealing with 16.7% 25.0% 33.3% 34.0% 52.6% 26.7% 25.0% the impact of oil and gas sector development Provide advisory support to governments to help them play an effective role in crafting oil and gas sector deals 83.3% 25.0% 50.0% 54.7% 42.1% 26.7% 18.8% that ensure equitable benefits in the country* Provide support to government to strengthen transparent 50.0% 62.5% 50.0% 39.6% 26.3% 40.0% 62.5% and effective regulation of the oil and gas sector Provide advisory support to communities and civil society groups to help them play an effective role in crafting oil 27.8% 25.0% 41.7% 37.7% 31.6% 53.3% 56.3% and gas sector deals that ensure equitable benefits in the country Provide support to strengthen the technical aspects of the 16.7% 37.5% 8.3% 17.0% 15.8% 20.0% 12.5% oil and gas sector Provide advisory support to companies to help them make oil and gas sector investments that can deliver equitable 5.6% 25.0% 8.3% 15.1% 31.6% 26.7% 18.8% benefits in the country *Significantly different between stakeholder groups 95 The World Bank Group Papua New Guinea Country Opinion Survey 2014 F. The World Bank Group’s Sectoral Focus in Papua New Guinea (continued) In your opinion, which are the two areas related to sustainable and transparent management of minerals revenues (oil, gas and mining) in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Provide support related to macro-economic risks including 52.6% 50.0% 16.7% 45.3% 78.9% 66.7% 31.3% Kina appreciation, inflation and other fiscal issues* Provide support for better governance and anti-corruption efforts by government and state entities in oil, gas, and 68.4% 50.0% 66.7% 64.2% 52.6% 80.0% 62.5% mining in Papua New Guinea Provide support for better quality of public expenditures in core service areas, in the context of growing overall 52.6% 62.5% 50.0% 49.1% 26.3% 26.7% 62.5% national revenues for Papua New Guinea coming from oil, gas and mining sectors Provide support for meaningful implementation of the 10.5% 12.5% 41.7% 20.8% 26.3% 13.3% 43.8% Extractive Industries Transparency Initiative (EITI) Provide support to civil society that ensures a strong role 15.8% 12.5% 8.3% 15.1% 10.5% 6.7% 0.0% in the implementation of the EITI *Significantly different between stakeholder groups G. The Future Role of the World Bank Group in Papua New Guinea Which of the following SHOULD the World Bank Group do to make itself of greater value in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Provide more adequate data/knowledge/statistics/figures y 26.3% 0.0% 33.3% 33.3% 42.1% 46.7% 35.3% differ on Papua New Guinea’s economy Collaborate more effectively with Government clients* 63.2% 12.5% 41.7% 31.5% 26.3% 13.3% 17.6% ent betwe Offer more innovative financial products 5.3% 12.5% 0.0% 11.1% 21.1% 20.0% 5.9% en Improve the competitiveness of its financing compared to 5.3% 0.0% 0.0% 14.8% 15.8% 20.0% 11.8% stake markets holder Reach out more to groups outside of Government* 5.3% 50.0% 8.3% 20.4% 10.5% 13.3% 35.3% group Improve the quality of its experts as related to Papua New s 10.5% 50.0% 8.3% 3.7% 15.8% 13.3% 11.8% Guinea’s specific challenges* Offer more innovative knowledge services 5.3% 0.0% 8.3% 11.1% 10.5% 13.3% 0.0% Ensure greater selectivity in its work 15.8% 12.5% 8.3% 9.3% 15.8% 0.0% 5.9% Increase the level of capacity development in the country 31.6% 25.0% 50.0% 33.3% 10.5% 13.3% 47.1% Reduce the complexity of obtaining World Bank Group 21.1% 37.5% 0.0% 5.6% 21.1% 13.3% 5.9% financing Increase availability of Fee-Based services 0.0% 0.0% 0.0% 7.4% 0.0% 0.0% 0.0% Work faster* 0.0% 0.0% 0.0% 5.6% 5.3% 26.7% 5.9% Increase the level of World Bank Group staffing in Papua 0.0% 0.0% 25.0% 5.6% 5.3% 0.0% 11.8% New Guinea’s office Other 5.3% 0.0% 0.0% 1.9% 0.0% 0.0% 5.9% 96 The World Bank Group Papua New Guinea Country Opinion Survey 2014 G. The Future Role of the World Bank Group in Papua New Guinea (continued) When considering the combination of services that the World Bank Group offers in Papua New Guinea, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Papua New Guinea?* (Select only ONE response) Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Financial services 25.0% 25.0% 10.0% 45.1% 66.7% 26.7% 29.4% y Knowledge products 20.0% 12.5% 50.0% 17.6% 11.1% 46.7% 29.4% differ Convening services 0.0% 12.5% 0.0% 3.9% 0.0% 6.7% 5.9% ent None of the above 0.0% 12.5% 0.0% 2.0% 0.0% 0.0% 0.0% betwe The combination is appropriate for Papua New Guinea 50.0% 37.5% 20.0% 21.6% 5.6% 20.0% 11.8% en Don't know 5.0% 0.0% 20.0% 9.8% 16.7% 0.0% 23.5% stake holder groups Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Papua New Guinea? Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Whic (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other h Building social safety nets 16.7% 0.0% 27.3% 21.2% 44.4% 26.7% 37.5% THRE Strengthening public financial management 61.1% 25.0% 54.5% 63.5% 38.9% 53.3% 56.3% E Reducing violence 16.7% 12.5% 0.0% 13.5% 5.6% 0.0% 6.3% Increasing access to justice systems 5.6% 12.5% 0.0% 11.5% 27.8% 6.7% 18.8% areas Strengthening security mechanisms 11.1% 0.0% 0.0% 23.1% 11.1% 26.7% 12.5% belo Strengthening conflict resolution mechanisms 22.2% 25.0% 9.1% 25.0% 38.9% 6.7% 18.8% w Increasing access to basic services 44.4% 50.0% 54.5% 48.1% 33.3% 46.7% 62.5% woul Building capacity of state institutions 33.3% 62.5% 27.3% 30.8% 22.2% 40.0% 43.8% d Generating jobs 27.8% 25.0% 27.3% 21.2% 27.8% 33.3% 12.5% bene Improving livelihoods 33.3% 50.0% 63.6% 25.0% 22.2% 20.0% 25.0% fit Increasing cohesion 5.6% 12.5% 0.0% 0.0% 5.6% 20.0% 6.3% most Stimulating dialogue to promote peace and stability 22.2% 0.0% 9.1% 13.5% 11.1% 13.3% 0.0% from other donors in Papua New Guinea? Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Building social safety nets* 5.3% 25.0% 0.0% 24.0% 15.8% 66.7% 0.0% y Strengthening public financial management 31.6% 12.5% 20.0% 22.0% 21.1% 6.7% 31.3% differ ent Reducing violence 42.1% 50.0% 30.0% 30.0% 36.8% 26.7% 43.8% betwe Increasing access to justice systems 26.3% 25.0% 50.0% 24.0% 26.3% 13.3% 25.0% en Strengthening security mechanisms 21.1% 12.5% 10.0% 26.0% 26.3% 26.7% 18.8% stake Strengthening conflict resolution mechanisms 15.8% 12.5% 50.0% 18.0% 21.1% 6.7% 31.3% holder Increasing access to basic services 47.4% 50.0% 30.0% 30.0% 15.8% 20.0% 25.0% group Building capacity of state institutions 15.8% 37.5% 20.0% 22.0% 15.8% 0.0% 25.0% s Generating jobs 31.6% 25.0% 0.0% 34.0% 31.6% 26.7% 31.3% Improving livelihoods 47.4% 12.5% 20.0% 20.0% 42.1% 26.7% 18.8% Increasing cohesion 10.5% 0.0% 30.0% 22.0% 26.3% 20.0% 37.5% Stimulating dialogue to promote peace and stability 5.3% 12.5% 20.0% 24.0% 5.3% 40.0% 12.5% 97 The World Bank Group Papua New Guinea Country Opinion Survey 2014 G. The Future Role of the World Bank Group in Papua New Guinea (continued) What should the World Bank Group do to improve collaboration with the UN in the field? Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Share more information about the World Bank Group’s y 60.0% 20.0% 45.5% 57.7% 94.7% 40.0% 56.3% differ activities, products, and knowledge* Collaborate on analysis, assessments and planning, ent including on rapid assessments on emerging crisis and betwe 55.0% 20.0% 54.5% 57.7% 42.1% 60.0% 43.8% en changing circumstances when both institutions are engaged stake holder Develop joint or complementary projects with the UN, 65.0% 80.0% 63.6% 61.5% 63.2% 40.0% 68.8% group leveraging each organization’s comparative advantages s Develop guidelines, framework and tools to facilitate 45.0% 60.0% 36.4% 46.2% 47.4% 26.7% 31.3% operational cooperation and cross-financing H. Organize more joint meetings and missions with the UN 15.0% 40.0% 9.1% 13.5% 26.3% 13.3% 12.5% Com Involve UN experts to a greater degree in World Bank Group activities 35.0% 20.0% 27.3% 26.9% 21.1% 40.0% 18.8% muni Other 5.0% 0.0% 0.0% 3.8% 0.0% 0.0% 6.3% catio n and Information Sharing How do you get most of your information about economic and social development issues in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Local newspapers 87.5% 100.0% 90.0% 71.4% 50.0% 85.7% 76.5% y International newspapers 12.5% 14.3% 0.0% 8.2% 0.0% 0.0% 11.8% differ ent Local radio 6.3% 14.3% 0.0% 6.1% 6.3% 7.1% 5.9% betwe International radio 6.3% 0.0% 10.0% 6.1% 0.0% 0.0% 0.0% en Local television 31.3% 28.6% 10.0% 8.2% 12.5% 28.6% 29.4% stake International television 0.0% 0.0% 0.0% 8.2% 6.3% 0.0% 11.8% holder Periodicals 0.0% 14.3% 0.0% 6.1% 0.0% 0.0% 11.8% group Internet 31.3% 14.3% 50.0% 42.9% 62.5% 28.6% 23.5% s Social media 12.5% 14.3% 30.0% 22.4% 31.3% 42.9% 23.5% Blogs 0.0% 0.0% 0.0% 6.1% 0.0% 7.1% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging* 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Other 0.0% 0.0% 10.0% 6.1% 0.0% 0.0% 5.9% 98 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi (Responses Combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Blogs 0.0% 12.5% 9.1% 15.4% 21.1% 6.7% 0.0% y Direct contact with World Bank Group* 50.0% 25.0% 9.1% 13.5% 5.3% 20.0% 35.3% differ ent e-Newsletters 50.0% 37.5% 45.5% 50.0% 47.4% 26.7% 41.2% betwe Instant messaging 5.6% 0.0% 0.0% 3.8% 10.5% 13.3% 5.9% en World Bank Group’s seminars/workshops/conferences 33.3% 25.0% 27.3% 23.1% 10.5% 26.7% 35.3% stake World Bank Group’s publications and other written holder 5.6% 50.0% 54.5% 26.9% 5.3% 33.3% 41.2% materials* group Mobile phones 5.6% 12.5% 0.0% 7.7% 15.8% 0.0% 0.0% s Social media* 11.1% 0.0% 18.2% 19.2% 52.6% 40.0% 11.8% World Bank Group’s website 22.2% 37.5% 27.3% 21.2% 15.8% 33.3% 23.5% Are Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% you awar e of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Have Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other you Yes 9.5% 50.0% 0.0% 15.1% 15.8% 6.7% 17.6% No 90.5% 50.0% 100.0% 84.9% 84.2% 93.3% 82.4% requ ested information from the World Bank Group on its activities in the past year?* Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Yes 14.3% 37.5% 55.6% 11.1% 21.1% 30.8% 29.4% y No 85.7% 62.5% 44.4% 88.9% 78.9% 69.2% 70.6% differ ent between stakeholder groups Were you able to obtain this information? Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Do Yes 100.0% 100.0% 80.0% 100.0% 100.0% 100.0% 80.0% you No 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 20.0% have acces s to the Internet? Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Do Yes 75.0% 85.7% 100.0% 88.2% 78.9% 100.0% 94.1% you No 25.0% 14.3% 0.0% 11.8% 21.1% 0.0% 5.9% use/ have used the World Bank Group website? Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Yes 19.0% 71.4% 77.8% 45.1% 52.6% 61.5% 47.1% No 81.0% 28.6% 22.2% 54.9% 47.4% 38.5% 52.9% 99 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing (continued) Which do you primarily use? Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Whic The World Bank Group’s country website h 77.8% 12.5% 41.7% 56.4% 58.8% 70.0% 50.0% Inter (www.worldbank.org/pg) The World Bank Group’s main website net 22.2% 87.5% 58.3% 43.6% 41.2% 30.0% 50.0% (www.worldbank.org) conn ection do you use primarily when visiting a World Bank Group website? Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other Pleas High speed 58.8% 50.0% 90.9% 67.4% 23.5% 60.0% 53.8% e Dial-up 29.4% 25.0% 23.3% 58.8% 10.0% 30.8% rate Mobile device over cellular network 11.8% 25.0% 9.1% 9.3% 17.6% 30.0% 15.4% how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private sector/ Ministerial Dep/ Contractor on Bank Multilateral Financial sector/ Implementation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data 15 6.20 3.34 8 4.88 1.89 9 5.56 1.88 39 5.36 2.76 16 6.06 2.32 9 5.44 2.07 9 5.00 2.50 more often than I did a few years ago I find the World Bank Group’s websites 13 7.85 1.91 8 6.13 2.17 11 6.18 1.54 34 6.29 2.04 16 6.06 2.24 8 6.25 2.71 10 6.00 1.94 easy to navigate I find the information on the World Bank 14 8.21 1.48 8 7.13 1.81 10 6.90 1.52 34 6.21 2.28 15 6.27 2.34 7 7.14 2.34 9 7.67 1.73 Group’s websites useful The World Bank Group’s social media channels are valuable sources of 9 7.33 1.87 3 6.33 1.53 6 6.67 3.39 31 6.55 2.14 15 6.53 2.29 7 6.71 2.06 8 6.25 2.55 information about the institution When I need information from the World 13 7.00 2.55 7 7.14 2.34 11 6.18 2.40 36 5.89 2.36 16 6.13 2.36 8 7.25 1.91 10 6.00 1.76 Bank Group I know how to find it The World Bank Group is responsive to 12 7.75 1.86 7 6.57 2.30 9 7.33 1.94 34 6.59 1.97 15 6.07 2.58 10 7.50 2.27 9 6.56 1.33 my information requests and inquiries 100 The World Bank Group Papua New Guinea Country Opinion Survey 2014 I. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi Percentage of Respondents Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Yes 65.0% 75.0% 83.3% 29.6% 35.3% 26.7% 41.2% y No 35.0% 25.0% 16.7% 70.4% 64.7% 73.3% 58.8% differ ent between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Papua New Guinea? (Select all that apply) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi (Responses combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl The World Bank (IBRD/IDA)* 50.0% 87.5% 83.3% 19.2% 68.8% 35.7% 26.7% y The International Finance Corporation (IFC) 25.0% 12.5% 33.3% 28.8% 0.0% 7.1% 20.0% differ ent The Multilateral Investment Guarantee Agency (MIGA) 5.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% betwe None* 45.0% 12.5% 16.7% 57.7% 31.3% 57.1% 53.3% en stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Employee of Ministry/ Ministerial PMU/Consultant/Contractor Bilateral/ Private Sector/ Financial *Signi (Responses combined) Dep/ Implementation Agency on Bank project Multilateral Agency Sector/ Private Bank CSO Media Other ficantl Observer* 17.6% 37.5% 8.3% 60.9% 80.0% 66.7% 43.8% y Use World Bank Group reports/data 17.6% 25.0% 41.7% 17.4% 46.7% 26.7% 25.0% differ ent Engage in World Bank Group related/sponsored 47.1% 25.0% 25.0% 23.9% 13.3% 13.3% 31.3% betwe events/activities en Collaborate as part of my professional duties* 41.2% 62.5% 66.7% 21.7% 26.7% 40.0% 12.5% stake Use World Bank Group website for information, data, 11.8% 0.0% 33.3% 21.7% 0.0% 33.3% 18.8% holder research, etc. group s 101 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Papua New Guinea In general, would you say that Papua New Guinea is headed in...? Port Moresby Percentage of Respondents (National Capital District) Other The right direction 65.3% 70.0% The wrong direction 10.7% 20.0% Not sure 24.0% 10.0% Listed below are a number of development priorities in Papua New Guinea. Please identify which of the following you consider the most important development priorities in PNG? Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Social protection 4.5% 0.0% Transport 30.8% 55.6% Security/stabilization/reconstruction 8.3% 33.3% Public sector governance/ reform 35.3% 55.6% Global/regional integration 0.8% 0.0% Gender equity 5.3% 0.0% Domestic private sector development 4.5% 11.1% Foreign direct investment 3.8% 0.0% Water and sanitation 3.0% 0.0% Energy 2.3% 11.1% Regional conflict and tensions 0.0% 0.0% Job creation/employment 27.8% 0.0% Rural development 10.5% 11.1% Financial markets 3.0% 0.0% Urban development 3.0% 0.0% Environmental sustainability 3.8% 0.0% Equality of opportunity 3.0% 0.0% Health 22.6% 0.0% Education 40.6% 22.2% Poverty reduction 18.0% 0.0% Food security* 0.0% 11.1% Social cohesion 5.3% 0.0% Climate change* 0.8% 11.1% Agricultural development 10.5% 22.2% Trade and exports 3.0% 0.0% Reduced crime and violence 7.5% 22.2% Economic growth 9.8% 0.0% Law and justice 7.5% 0.0% Regulatory framework 0.8% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Local governance and sub-national institutions 0.8% 0.0% Natural resource management 2.3% 0.0% Anti corruption 17.3% 11.1% Disaster management 0.8% 0.0% Information and communications technology 2.3% 0.0% *Significantly different between geographic locations 102 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues facing Papua New Guinea (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Water and sanitation 7.5% 10.0% Equality of opportunity 16.4% 0.0% Economic growth 24.6% 10.0% Climate change 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% Global/regional integration 0.7% 0.0% Gender equity 9.0% 0.0% Rural development 26.1% 30.0% Urban development 2.2% 10.0% Regulatory framework 0.7% 0.0% Local governance and sub-national institutions 4.5% 0.0% Social protection 3.0% 0.0% Law and justice 2.2% 0.0% Transport 11.2% 20.0% Reduced crime and violence* 5.2% 40.0% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 3.0% 0.0% Security/stabilization/reconstruction 0.7% 0.0% Anti corruption 19.4% 30.0% Domestic private sector development 10.4% 10.0% Foreign direct investment 3.0% 0.0% Energy 3.0% 0.0% Public sector governance/ reform 20.1% 10.0% Social cohesion 2.2% 0.0% Education 29.9% 30.0% Natural resource management 6.0% 0.0% Environmental sustainability 1.5% 0.0% Health 20.1% 0.0% Agricultural development 20.9% 40.0% Disaster management 0.7% 0.0% Job creation/employment 38.1% 30.0% Financial markets 0.0% 0.0% Trade and exports 3.0% 0.0% Food security 3.7% 10.0% *Significantly different between geographic locations 103 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues facing Papua New Guinea (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Energy 9.8% 10.0% Gender equity 8.3% 0.0% Equality of opportunity 6.0% 0.0% Global/regional integration 1.5% 10.0% Social protection 3.8% 0.0% Climate change 0.0% 0.0% Anti corruption 21.1% 10.0% Disaster management 0.8% 0.0% Regional conflict and tensions 0.8% 0.0% Rural development 6.0% 20.0% Foreign direct investment 13.5% 0.0% Urban development 5.3% 0.0% Water and sanitation* 0.0% 10.0% Trade and exports 27.8% 20.0% Information and communications technology 6.0% 0.0% Regulatory framework 3.8% 0.0% Communicable/non-communicable diseases 0.8% 0.0% Social cohesion 6.0% 0.0% Public sector governance/ reform 30.1% 30.0% Domestic private sector development 9.0% 20.0% Job creation/employment 24.1% 0.0% Agricultural development 21.8% 30.0% Food security 0.8% 0.0% Transport 16.5% 20.0% Security/stabilization/reconstruction* 1.5% 20.0% Education 12.8% 20.0% Natural resource management 21.1% 20.0% Environmental sustainability 3.0% 0.0% Health 11.3% 0.0% Law and justice 0.8% 0.0% Local governance and sub-national institutions 2.3% 0.0% Reduced crime and violence* 8.3% 50.0% Financial markets 12.8% 0.0% *Significantly different between geographic locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Better employment opportunities for young people 29.8% 0.0% Better employment opportunities for women 15.8% 0.0% Greater access to micro-finance for the poor 9.6% 0.0% Greater voice and participation for citizens to help ensure 19.3% 14.3% greater accountability Greater access to health and nutrition for citizens 15.8% 0.0% Better entrepreneurial opportunities 27.2% 42.9% A growing middle class 4.4% 0.0% Better opportunity for the poor who live in rural areas 8.8% 14.3% Better opportunity for the poor who live in urban areas 5.3% 0.0% Consistent economic growth* 14.0% 57.1% More reliable social safety net 1.8% 0.0% Greater equity of fiscal policy 6.1% 0.0% Education and training that better ensure job opportunity 27.2% 57.1% Better quality public services 13.2% 0.0% Other 0.9% 0.0% *Significantly different between geographic locations 104 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Which bes t repres ents your geographic location? Port Mores by (National Capital Dis trict) Other N Mean SD N Mean SD How fam iliar are you with the work of the 134 5.87 2.23 10 6.00 2.87 World Bank Group in Papua New Guinea? (1-Not familiar at all, 10-Extremely familiar) Which bes t repres ents your geographic location? Port Mores by (National Capital Dis trict) Other N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in Papua 122 6.57 2.11 9 5.67 2.35 New Guinea. (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Port Mores by (National Capital Dis trict) Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help 110 6.84 2.07 7 6.00 1.41 Papua New Guinea s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Papua New Guinea, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Social protection 5.2% 0.0% Security/stabilization/reconstruction 6.0% 0.0% Public sector governance/ reform 32.1% 40.0% Transport 17.2% 30.0% Poverty reduction 16.4% 10.0% Global/regional integration 0.0% 0.0% Gender equity 3.0% 0.0% Reduced crime and violence* 6.7% 30.0% Rural development 11.2% 30.0% Domestic private sector development 11.2% 0.0% Foreign direct investment* 3.7% 20.0% Water and sanitation 3.7% 0.0% Energy 2.2% 0.0% Social cohesion 2.2% 0.0% Job creation/employment 14.9% 20.0% Financial markets 5.2% 0.0% Urban development 0.7% 0.0% Environmental sustainability 5.2% 0.0% Equality of opportunity 9.0% 10.0% Regional conflict and tensions 0.7% 0.0% Health 24.6% 0.0% Education 32.8% 30.0% Food security 3.0% 0.0% Climate change 0.7% 0.0% Agricultural development 14.9% 30.0% Trade and exports 4.5% 10.0% Economic growth 14.2% 0.0% Law and justice 2.2% 0.0% Local governance and sub-national institutions 5.2% 10.0% Regulatory framework 5.2% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 11.2% 0.0% Information and communications technology 5.2% 0.0% Anti corruption 15.7% 20.0% Disaster management 0.7% 0.0% *Significantly different between geographic locations 105 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Papua New Guinea? Greatest Value Port Moresby Percentage of Respondents (National Capital District) Other Convening/Facilitating 14.5% 10.0% Data 7.7% 0.0% Policy advice, studies, analyses 8.5% 0.0% Financial resources 16.2% 10.0% Capacity development 31.6% 30.0% Technical assistance 10.3% 10.0% Mobilizing third party financial resources 3.4% 10.0% Donor coordination* 0.9% 10.0% Linkage to non-Bank expertise 3.4% 0.0% Strategy formulation 6.8% 20.0% Other 0.0% 0.0% *Significantly different between geographic locations nd 2 Greatest Value Port Moresby Percentage of Respondents (National Capital District) Other Convening/Facilitating 1.7% 10.0% Data 6.0% 0.0% Policy advice, studies, analyses 15.5% 10.0% Financial resources 12.1% 0.0% Capacity development 7.8% 20.0% Technical assistance 12.1% 30.0% Mobilizing third party financial resources 7.8% 0.0% Donor coordination 4.3% 10.0% Linkage to non-Bank expertise 5.2% 0.0% Strategy formulation 31.0% 20.0% Other 0.0% 0.0% How effectively do the World Bank Group’s activities below support Papua New Guinea’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD Convening/Facilitating 91 6.68 1.75 6 6.00 1.67 Data 89 6.87 2.05 4 5.50 1.73 Policy advice, studies, analyses 104 7.06 2.00 5 6.00 .71 Financial resources 107 7.30 1.94 6 6.00 .89 Technical assistance 103 7.18 1.81 7 6.29 .76 Mobilizing third party financial resources 99 6.82 2.03 5 5.40 1.67 Donor coordination 103 6.88 2.36 5 5.60 1.67 Linkage to non-Bank expertise 80 6.73 2.01 5 6.00 .71 Strategy form ulation 102 6.92 2.10 5 5.40 1.52 106 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Staff too inaccessible 13.2% 10.0% Not exploring alternative policy options 12.4% 0.0% Not adequately sensitive to political/social realities in 8.5% 0.0% Papua New Guinea Not enough public disclosure of its work 27.1% 30.0% Arrogant in its approach 3.1% 0.0% Not aligned with country priorities 3.9% 0.0% The credibility of its knowledge/data 6.2% 0.0% World Bank Group’s processes too complex 15.5% 10.0% Not willing to honestly criticize policies and reform efforts 6.2% 30.0% in the country* Too influenced by developed countries 7.0% 0.0% Imposing technocratic solutions without regard to political 7.8% 10.0% realities World Bank Group’s processes too slow 10.1% 0.0% Too bureaucratic in its operational policies and procedures 14.7% 0.0% Not aligned with other donors’ work 3.9% 10.0% Not collaborating enough with non-state actors 5.4% 10.0% Not client focused* 0.8% 10.0% Its advice and strategies do not lend themselves to 5.4% 20.0% practical problem solving Not focused enough on issues that are unique to post- 2.3% 0.0% conflict countries Inadequate number of World Bank Group staff members 7.0% 10.0% located in the country Other* 1.6% 20.0% Don’t know 17.1% 10.0% *Significantly different between geographic locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Capacity development 50.4% 40.0% Policy based lending / budget support to the Government 21.1% 0.0% Knowledge products/services 21.1% 10.0% Investment lending 17.3% 30.0% Technical assistance 32.3% 30.0% Trust Fund management 9.8% 0.0% Co-financing arrangements* 8.3% 30.0% Sector-wide approaches 13.5% 10.0% Emergency Recovery lending 2.3% 0.0% Other 1.5% 10.0% Don’t know 8.3% 10.0% *Significantly different between geographic locations 107 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Academia/think tanks/research institutes 22.7% 10.0% Donor community 11.4% 20.0% Media 18.2% 10.0% NGOs 25.8% 0.0% Local Government 19.7% 10.0% Private sector* 27.3% 80.0% Parliament 4.5% 10.0% Community-based organizations 16.7% 0.0% Beneficiaries 18.2% 20.0% Foundations 4.5% 10.0% Faith-based organizations 9.1% 0.0% UN and regional peace keeping forces 0.8% 0.0% Emerging donors 0.0% 0.0% UN agencies 3.0% 0.0% Regional organizations 4.5% 0.0% Other 2.3% 10.0% Don’t know 3.0% 0.0% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 125 7.06 2.06 9 6.00 1.58 Papua New Guinea The World Bank Group’s work is aligned with what I consider the development 121 6.55 2.10 8 5.38 1.19 priorities for Papua New Guinea The World Bank Group supports programs and strategies that are realistic for Papua 121 6.85 2.04 7 5.14 .69 New Guinea* The World Bank Group treats clients and stakeholders in Papua New Guinea with 114 7.07 2.06 9 7.00 .50 respect *Significantly different between geographic locations 108 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Papua New Guinea in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD Responsiveness 107 6.38 1.94 6 6.00 1.79 Flexibility (in terms of the institution’s 105 6.26 1.90 6 5.00 1.26 products and services) Flexibility (in terms of changing country 108 6.31 1.89 6 5.17 1.33 circumstances) Being inclusive* 114 6.63 1.74 8 5.25 2.05 Openness 113 6.58 1.96 7 6.14 1.86 Staff accessibility 113 6.40 2.00 9 5.67 1.73 Straightforwardness and honesty 113 7.01 2.01 8 6.00 1.85 Ease of access to the people at the World Bank Group who are making decisions 109 6.44 2.29 6 5.83 2.14 important to my work Collaboration with groups outside of the 105 7.03 1.91 6 5.17 1.72 Government* Collaboration with the Government 111 7.32 1.93 5 6.60 2.07 Collaboration with other donors* 107 7.30 1.86 4 5.25 2.63 Collaboration with the UN 95 7.32 2.08 3 5.67 3.06 The speed in which it gets things 115 6.51 2.05 5 5.00 1.22 accomplished on the ground Being a long-term partner 112 7.56 1.99 6 6.83 1.47 *Significantly different between geographic locations To be more effective development partner in Papua New Guinea, do you believe that the World Bank Group should have? (Select only ONE response) Port Moresby Percentage of Respondents (National Capital District) Other More local presence 77.6% 90.0% The current level of local presence is adequate 9.7% 10.0% Less local presence 2.2% 0.0% Don't know 10.4% 0.0% In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Port Moresby Percentage of Respondents (National Capital District) Other More effective collaboration 26.9% 30.0% The same level of effective collaboration 32.8% 30.0% Less effective collaboration 11.2% 10.0% Don't know 29.1% 30.0% 109 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other The World Bank Group does not do adequate follow 22.1% 20.0% through/follow-up There is not an adequate level of citizen/civil society 38.9% 30.0% participation The World Bank Group is not sensitive enough to 26.7% 20.0% political/social realities on the ground Lack of/inadequate levels of capacity in Government 50.4% 50.0% Poor donor coordination 14.5% 20.0% The World Bank Group works too slowly 6.9% 10.0% The Government works inefficiently 45.0% 70.0% Political pressures and obstacles 28.2% 10.0% Reforms are not well thought out in light of country 17.6% 10.0% challenges Ongoing conflict and instability 19.1% 10.0% Inadequate funding 6.9% 0.0% Other 3.1% 0.0% C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Papua New Guinea? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Port Mores by (National Other Capital Dis trict) N Mean SD N Mean SD Inform ation and com m unications 69 6.67 2.08 3 4.33 1.53 technology Trans port* 89 6.84 2.11 6 4.67 1.37 Crim e and violence 77 6.12 2.38 4 4.50 1.29 Regulatory fram ework* 82 6.79 2.05 3 3.67 0.58 Poverty reduction 27 6.00 2.47 2 4.00 0.00 Gender equity 101 7.00 2.02 5 5.20 0.84 Dom es tic private s ector developm ent 92 6.55 1.96 5 5.00 1.00 Foreign direct inves tm ent 83 7.01 1.90 4 5.75 1.50 Local governance and s ub-national 84 6.85 1.87 3 5.33 1.53 ins titutions Water and s anitation 89 6.85 2.01 3 5.00 1.00 Econom ic growth 97 7.05 1.84 3 5.00 1.00 Energy 79 6.65 2.03 3 5.33 1.53 Public s ector governance/ reform 101 6.94 1.96 2 5.50 2.12 Job creation/em ploym ent 94 6.14 2.13 3 4.00 2.00 Financial m arkets 91 6.84 2.00 3 4.67 0.58 Equality of opportunity 90 6.53 1.94 3 4.33 0.58 Health 92 6.80 1.91 4 5.25 1.26 Rural developm ent 90 6.84 2.08 5 5.00 1.58 Education 91 6.86 1.91 3 5.00 2.00 Social protection 82 6.17 2.22 1 3.00 Clim ate change 85 6.25 2.13 3 4.33 0.58 Agricultural developm ent 98 6.88 2.04 5 5.80 1.64 Natural res ource m anagem ent 89 6.81 1.85 2 6.50 3.54 *Significantly different between geographic locations 110 The World Bank Group Papua New Guinea Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Papua New Guinea? (Select only ONE response) Port Moresby Percentage of Respondents (National Capital District) Other At the Headquarters (in Washington D.C.) 32.3% 33.3% In the country 28.2% 22.2% Don't know 39.5% 44.4% Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development 115 6.57 1.82 7 5.29 1.11 results in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Port Mores by (National Capital Dis trict) Other N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen exis ting country 112 6.44 1.92 6 5.17 .98 s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Papua New 106 6.25 2.04 6 5.00 .63 Guinea The World Bank Group meets Papua New 111 6.48 2.17 7 5.29 .95 Guinea’s needs for knowledge services Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution 91 6.79 2.18 5 5.60 1.34 accountable for achieving results in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) 111 The World Bank Group Papua New Guinea Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities In Papua New Guinea, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Port Moresby (National Other Capital District) N Mean SD N Mean SD Are timely 104 6.27 2.03 6 6.67 1.03 Include appropriate level of stakeholder 112 6.66 1.93 7 6.14 .90 involvement during preparation Are relevant to Papua New Guinea's 117 6.73 1.98 9 6.11 1.17 development priorities Lead to practical solutions 111 6.14 2.16 7 5.43 1.27 Are accessible 113 6.34 2.08 8 5.88 1.55 Are source of relevant information on global 111 7.09 1.97 8 6.25 1.58 good practices Enhance your knowledge and/or skills 116 6.82 2.16 8 5.88 1.25 Are adequately disseminated 109 6.38 2.12 7 5.43 1.40 Are translated enough into local language 96 5.52 2.46 5 4.80 1.30 Are adaptable to Papua New Guinea’s specific development challenges and 111 6.53 2.08 8 5.50 1.41 country circumstances Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 119 6.72 2.19 8 5.25 1.04 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 117 7.13 2.06 8 5.63 1.30 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations 112 The World Bank Group Papua New Guinea Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD The World Bank Group disburses funds 87 6.34 2.19 5 6.00 1.00 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 119 7.16 1.84 6 6.33 1.21 supports The World Bank Group’s approvals and 98 6.33 2.05 4 5.25 .50 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 92 6.87 1.93 4 5.50 1.29 requirements are reasonable The World Bank Group’s conditions on its 96 6.75 1.99 3 7.00 1.00 lending are reasonable The World Bank Group takes decisions 101 6.38 2.21 4 6.00 1.41 quickly in Papua New Guinea Working with the World Bank Group increases Papua New Guinea’s institutional 110 7.02 2.06 6 6.17 1.17 capacity The World Bank Group ensures consistency 87 6.76 2.00 3 6.00 1.00 and continuity through staff changes Where country systems are adequate, the World Bank Group makes appropriate use 99 6.59 2.20 3 5.00 1.00 of them The World Bank Group provides effective 105 6.81 2.11 5 5.20 1.10 implementation support Which of the following best describes the way the World Bank Group operates in Papua New Guinea? (Select only ONE response) Port Moresby Percentage of Respondents (National Capital District) Other The World Bank Group takes too much risk in Papua New 10.7% 0.0% Guinea The World Bank Group does not take enough risk in Papua 21.4% 30.0% New Guinea The World Bank Group’s approach to risk is appropriate 22.1% 20.0% Don't know 35.9% 30.0% Prefer not to answer 9.9% 20.0% Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in Papua 89 5.81 1.92 5 5.20 1.48 New Guinea? (1-To no degree at all, 10-To a very significant degree) 113 The World Bank Group Papua New Guinea Country Opinion Survey 2014 F. The World Bank Group’s Sectoral Focus in Papua New Guinea In your opinion, which are the two areas related to sustainable development of the mining sector in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Provide advisory support to communities and civil society groups to help them play an effective role in negotiating 47.0% 70.0% mining contracts that ensure equitable benefits in the country Provide support to strengthen the technical aspects of the 33.3% 20.0% mining sector Provide support to government to strengthen transparent 37.1% 50.0% and effective regulation related to the mining sector Support efforts to ensure participation of women at the community level, in managing benefits and dealing with 32.6% 0.0% the impact of mining* Provide advisory support to governments to help them play an effective role in negotiating mining contracts that 34.8% 50.0% ensure equitable benefits in the country Provide advisory support to companies to help them make mining investments that can deliver equitable benefits in 12.9% 10.0% the country. *Significantly different between geographic locations In your opinion, which are the two areas related to sustainable development of the oil and gas sector in Papua New Guinea, where greater attention form the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Support efforts to ensure participation of women at the community level, in managing benefits and dealing with 32.3% 11.1% the impact of oil and gas sector development Provide advisory support to governments to help them play an effective role in crafting oil and gas sector deals 46.9% 33.3% that ensure equitable benefits in the country Provide support to government to strengthen transparent 44.6% 44.4% and effective regulation of the oil and gas sector Provide advisory support to communities and civil society groups to help them play an effective role in crafting oil 37.7% 66.7% and gas sector deals that ensure equitable benefits in the country Provide support to strengthen the technical aspects of the 18.5% 11.1% oil and gas sector Provide advisory support to companies to help them make oil and gas sector investments that can deliver equitable 16.9% 33.3% benefits in the country 114 The World Bank Group Papua New Guinea Country Opinion Survey 2014 F. The World Bank Group’s Sectoral Focus in Papua New Guinea (continued) In your opinion, which are the two areas related to sustainable and transparent management of minerals revenues (oil, gas and mining) in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Provide support related to macro-economic risks including 49.6% 30.0% Kina appreciation, inflation and other fiscal issues Provide support for better governance and anti-corruption efforts by government and state entities in oil, gas, and 64.1% 50.0% mining in Papua New Guinea Provide support for better quality of public expenditures in core service areas, in the context of growing overall 45.8% 60.0% national revenues for Papua New Guinea coming from oil, gas and mining sectors Provide support for meaningful implementation of the 24.4% 20.0% Extractive Industries Transparency Initiative (EITI) Provide support to civil society that ensures a strong role 10.7% 30.0% in the implementation of the EITI G. The Future Role of the World Bank Group in Papua New Guinea Which of the following SHOULD the World Bank Group do to make itself of greater value in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Provide more adequate data/knowledge/statistics/figures 31.1% 30.0% on Papua New Guinea’s economy Collaborate more effectively with Government clients 31.1% 10.0% Offer more innovative financial products 12.1% 0.0% Improve the competitiveness of its financing compared to 12.9% 0.0% markets Reach out more to groups outside of Government 17.4% 40.0% Improve the quality of its experts as related to Papua New 11.4% 10.0% Guinea’s specific challenges Offer more innovative knowledge services 9.1% 0.0% Ensure greater selectivity in its work 10.6% 10.0% Increase the level of capacity development in the country 29.5% 40.0% Reduce the complexity of obtaining World Bank Group 12.9% 0.0% financing Increase availability of Fee-Based services 3.0% 10.0% Work faster 6.8% 0.0% Increase the level of World Bank Group staffing in Papua 6.1% 10.0% New Guinea’s office Other* 0.8% 30.0% *Significantly different between geographic locations When considering the combination of services that the World Bank Group offers in Papua New Guinea, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Papua New Guinea?* (Select only ONE response) Port Moresby Percentage of Respondents (National Capital District) Other Financial services 36.7% 30.0% Knowledge products 25.0% 10.0% Convening services 3.1% 10.0% None of the above .8% 10.0% The combination is appropriate for Papua New Guinea 25.0% 10.0% Don't know 9.4% 30.0% *Significantly different between geographic locations 115 The World Bank Group Papua New Guinea Country Opinion Survey 2014 G. The Future Role of the World Bank Group in Papua New Guinea (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Papua New Guinea? Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Building social safety nets 27.6% 0.0% Strengthening public financial management 54.3% 44.4% Reducing violence 9.4% 22.2% Increasing access to justice systems 12.6% 11.1% Strengthening security mechanisms 15.7% 22.2% Strengthening conflict resolution mechanisms 21.3% 22.2% Increasing access to basic services 48.0% 44.4% Building capacity of state institutions 33.1% 55.6% Generating jobs 24.4% 22.2% Improving livelihoods 28.3% 33.3% Increasing cohesion 5.5% 0.0% Stimulating dialogue to promote peace and stability 11.8% 22.2% Which THREE areas below would benefit most from other donors in Papua New Guinea? Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Building social safety nets 22.2% 0.0% Strengthening public financial management 23.0% 22.2% Reducing violence 34.1% 33.3% Increasing access to justice systems 25.4% 22.2% Strengthening security mechanisms 23.8% 11.1% Strengthening conflict resolution mechanisms 21.4% 11.1% Increasing access to basic services 27.8% 44.4% Building capacity of state institutions 18.3% 22.2% Generating jobs 29.4% 44.4% Improving livelihoods 25.4% 44.4% Increasing cohesion 21.4% 11.1% Stimulating dialogue to promote peace and stability 19.0% 22.2% What should the World Bank Group do to improve collaboration with the UN in the field? Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Share more information about the World Bank Group’s 58.6% 55.6% activities, products, and knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 53.1% 22.2% changing circumstances when both institutions are engaged Develop joint or complementary projects with the UN, 60.2% 55.6% leveraging each organization’s comparative advantages Develop guidelines, framework and tools to facilitate 43.8% 22.2% operational cooperation and cross-financing Organize more joint meetings and missions with the UN 17.2% 22.2% Involve UN experts to a greater degree in World Bank 28.1% 33.3% Group activities Other 2.3% 11.1% 116 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Local newspapers 73.5% 90.0% International newspapers 6.8% 0.0% Local radio 6.8% 0.0% International radio 4.3% 0.0% Local television 17.1% 20.0% International television 6.0% 0.0% Periodicals* 3.4% 20.0% Internet 40.2% 50.0% Social media 28.2% 0.0% Blogs 3.4% 0.0% Mobile phones 0.0% 0.0% Instant messaging 1.7% 0.0% Other* 2.6% 20.0% *Significantly different between geographic locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses Combined) (National Capital District) Other Blogs 11.7% 0.0% Direct contact with World Bank Group 19.5% 40.0% e-Newsletters 43.0% 60.0% Instant messaging 6.3% 0.0% World Bank Group’s seminars/workshops/conferences 25.0% 30.0% World Bank Group’s publications and other written 27.3% 20.0% materials Mobile phones 7.8% 0.0% Social media 25.8% 10.0% World Bank Group’s website 22.7% 20.0% Other 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Port Moresby Percentage of Respondents (National Capital District) Other Yes 14.5% 20.0% No 85.5% 80.0% Have you requested information from the World Bank Group on its activities in the past year? Port Moresby Percentage of Respondents (National Capital District) Other Yes 23.3% 10.0% No 76.7% 90.0% Were you able to obtain this information? Port Moresby Percentage of Respondents (National Capital District) Other Yes 88.9% 100.0% No 11.1% 0.0% Do you have access to the Internet? Port Moresby Percentage of Respondents (National Capital District) Other Yes 87.2% 100.0% No 12.8% 0.0% 117 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website? Port Moresby Percentage of Respondents (National Capital District) Other Yes 49.2% 22.2% No 50.8% 77.8% Which do you primarily use? Port Moresby Percentage of Respondents (National Capital District) Other The World Bank Group’s country website 54.7% 60.0% (www.worldbank.org/pg) The World Bank Group’s main website 45.3% 40.0% (www.worldbank.org) Which Internet connection do you use primarily when visiting a World Bank Group website? Port Moresby Percentage of Respondents (National Capital District) Other High speed 56.3% 87.5% Dial-up 28.6% 12.5% Mobile device over cellular network 15.2% 0.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Port Moresby (National Capital District) Other N Mean SD N Mean SD I use/consult World Bank Group’s data 95 5.62 2.57 8 4.00 2.88 more often than I did a few years ago I find the World Bank Group’s websites easy 94 6.38 2.12 4 5.00 3.16 to navigate I find the information on the World Bank 92 6.85 2.16 4 5.25 3.10 Group’s websites useful The World Bank Group’s social media channels are valuable sources of 75 6.67 2.21 3 3.33 2.08 information about the institution* When I need information from the World 93 6.32 2.30 7 4.57 2.82 Bank Group I know how to find it The World Bank Group is responsive to my 89 6.81 2.14 6 5.50 2.35 information requests and inquiries *Significantly different between geographic locations 118 The World Bank Group Papua New Guinea Country Opinion Survey 2014 I. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Port Moresby Percentage of Respondents (National Capital District) Other Yes 40.3% 70.0% No 59.7% 30.0% Which of the following agencies of the World Bank Group do you work with in Papua New Guinea? (Select all that apply) Percentage of Respondents Port Moresby (Responses combined) (National Capital District) Other The World Bank (IBRD/IDA) 41.9% 30.0% The International Finance Corporation (IFC) 19.4% 40.0% The Multilateral Investment Guarantee Agency (MIGA) 3.1% 0.0% None 47.3% 30.0% Which of the following describes most of your exposure to the World Bank Group in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses combined) (National Capital District) Other Observer 51.6% 22.2% Use World Bank Group reports/data 27.0% 11.1% Engage in World Bank Group related/sponsored 23.0% 55.6% events/activities* Collaborate as part of my professional duties 32.0% 33.3% Use World Bank Group website for information, data, 19.7% 11.1% research, etc. *Significantly different between geographic locations 119 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix D: Responses to All Questions by Level of Collaboration A. General Issues facing Papua New Guinea In general, would you say that Papua New Guinea is headed in...?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 62.5% 68.4% The wrong direction 5.4% 15.8% Not sure 32.1% 15.8% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group Listed below are a number of development priorities in Papua New Guinea. Please identify which of the following you consider the most important development priorities in PNG? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection 3.4% 4.8% Transport* 42.4% 25.3% Security/stabilization/reconstruction 13.6% 7.2% Public sector governance/ reform 40.7% 33.7% Global/regional integration 1.7% 0.0% Gender equity 5.1% 4.8% Domestic private sector development 3.4% 6.0% Foreign direct investment 5.1% 2.4% Water and sanitation* 6.8% 0.0% Energy 5.1% 1.2% Regional conflict and tensions 0.0% 0.0% Job creation/employment 18.6% 31.3% Rural development 10.2% 10.8% Financial markets 1.7% 3.6% Urban development 1.7% 3.6% Environmental sustainability 5.1% 2.4% Equality of opportunity 1.7% 3.6% Health 18.6% 22.9% Education 35.6% 42.2% Poverty reduction 10.2% 21.7% Food security 0.0% 1.2% Social cohesion 8.5% 2.4% Climate change 0.0% 2.4% Agricultural development 16.9% 7.2% Trade and exports 0.0% 4.8% Reduced crime and violence 10.2% 7.2% Economic growth* 3.4% 13.3% Law and justice* 1.7% 10.8% Regulatory framework 0.0% 1.2% Communicable/non-communicable diseases 0.0% 0.0% Local governance and sub-national 1.7% 0.0% institutions Natural resource management 3.4% 1.2% Anti corruption 16.9% 16.9% Disaster management 0.0% 1.2% Information and communications technology 3.4% 1.2% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 120 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues facing Papua New Guinea (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Water and sanitation 9.7% 6.0% Equality of opportunity 12.9% 16.9% Economic growth 24.2% 24.1% Climate change 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% Global/regional integration 0.0% 1.2% Gender equity 8.1% 8.4% Rural development 21.0% 31.3% Urban development* 6.5% 0.0% Regulatory framework 1.6% 0.0% Local governance and sub-national 4.8% 3.6% institutions Social protection 3.2% 2.4% Law and justice 1.6% 2.4% Transport 16.1% 8.4% Reduced crime and violence 9.7% 6.0% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 3.2% 2.4% Security/stabilization/reconstruction 1.6% 0.0% Anti corruption 21.0% 19.3% Domestic private sector development 12.9% 8.4% Foreign direct investment 3.2% 2.4% Energy 3.2% 2.4% Public sector governance/ reform 17.7% 20.5% Social cohesion 0.0% 3.6% Education 25.8% 32.5% Natural resource management 8.1% 3.6% Environmental sustainability 3.2% 0.0% Health* 4.8% 28.9% Agricultural development 27.4% 18.1% Disaster management 0.0% 1.2% Job creation/employment 37.1% 38.6% Financial markets 0.0% 0.0% Trade and exports 3.2% 2.4% Food security 4.8% 3.6% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 121 The World Bank Group Papua New Guinea Country Opinion Survey 2014 A. General Issues facing Papua New Guinea (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Papua New Guinea? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Energy* 18.0% 3.7% Gender equity 8.2% 7.3% Equality of opportunity 6.6% 4.9% Global/regional integration 1.6% 2.4% Social protection 3.3% 3.7% Climate change 0.0% 0.0% Anti corruption 18.0% 22.0% Disaster management 0.0% 1.2% Regional conflict and tensions 1.6% 0.0% Rural development 11.5% 3.7% Foreign direct investment 9.8% 14.6% Urban development 6.6% 3.7% Water and sanitation 1.6% 0.0% Trade and exports 23.0% 30.5% Information and communications technology 6.6% 4.9% Regulatory framework 4.9% 2.4% Communicable/non-communicable diseases 0.0% 1.2% Social cohesion 6.6% 4.9% Public sector governance/ reform* 19.7% 37.8% Domestic private sector development 8.2% 11.0% Job creation/employment 21.3% 23.2% Agricultural development 29.5% 17.1% Food security 0.0% 1.2% Transport* 26.2% 9.8% Security/stabilization/reconstruction 3.3% 2.4% Education 11.5% 14.6% Natural resource management 19.7% 22.0% Environmental sustainability 1.6% 3.7% Health* 1.6% 17.1% Law and justice 0.0% 1.2% Local governance and sub-national 1.6% 2.4% institutions Reduced crime and violence* 18.0% 6.1% Financial markets 6.6% 15.9% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Papua New Guinea? (Choose no more than TWO) Currently, do you professionally collaborate/work with the World Bank Group in your Percentage of Respondents country? (Responses combined) Yes No Better employment opportunities for young people 26.0% 29.6% Better employment opportunities for women 8.0% 19.7% Greater access to micro-finance for the poor 14.0% 5.6% Greater voice and participation for citizens to help ensure 20.0% 18.3% greater accountability Greater access to health and nutrition for citizens 14.0% 15.5% Better entrepreneurial opportunities 26.0% 29.6% A growing middle class 6.0% 2.8% Better opportunity for the poor who live in rural areas 6.0% 11.3% Better opportunity for the poor who live in urban areas 6.0% 4.2% Consistent economic growth* 28.0% 8.5% More reliable social safety net 0.0% 2.8% Greater equity of fiscal policy* 0.0% 9.9% Education and training that better ensure job opportunity 32.0% 26.8% Better quality public services 10.0% 14.1% Other 2.0% 0.0% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 122 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in Papua New 62 6.08 2.14 83 5.72 2.34 Guinea? (1-Not familiar at all, 10-Extremely familiar) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s 59 6.42 2.04 73 6.60 2.21 in Papua New Guinea. (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to 50 6.96 1.88 67 6.66 2.16 help Papua New Guinea s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Papua New Guinea, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Papua New Guinea? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection 3.2% 6.0% Security/stabilization/reconstruction 6.5% 6.0% Public sector governance/ reform 30.6% 33.7% Transport 19.4% 16.9% Poverty reduction 14.5% 16.9% Global/regional integration 0.0% 0.0% Gender equity 0.0% 4.8% Reduced crime and violence 11.3% 6.0% Rural development 19.4% 8.4% Domestic private sector development 12.9% 8.4% Foreign direct investment 8.1% 2.4% Water and sanitation 4.8% 2.4% Energy 3.2% 1.2% Social cohesion 0.0% 3.6% Job creation/employment 14.5% 15.7% Financial markets 6.5% 3.6% Urban development 1.6% 0.0% Environmental sustainability 6.5% 3.6% Equality of opportunity 6.5% 10.8% Regional conflict and tensions 0.0% 1.2% Health* 8.1% 33.7% Education 32.3% 33.7% Food security 1.6% 3.6% Climate change 0.0% 1.2% Agricultural development 17.7% 14.5% Trade and exports 6.5% 3.6% Economic growth 9.7% 15.7% Law and justice 0.0% 3.6% Local governance and sub-national institutions 8.1% 3.6% Regulatory framework 4.8% 4.8% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 11.3% 9.6% Information and communications technology 4.8% 4.8% Anti corruption 21.0% 12.0% Disaster management 1.6% 0.0% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 123 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Papua New Guinea? Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 9.6% 17.3% Data 5.8% 8.0% Policy advice, studies, analyses 13.5% 4.0% Financial resources 19.2% 13.3% Capacity development 25.0% 36.0% Technical assistance 13.5% 8.0% Mobilizing third party financial resources 7.7% 1.3% Donor coordination 0.0% 2.7% Linkage to non-Bank expertise 0.0% 5.3% Strategy formulation 9.6% 6.7% Other 0.0% 0.0% nd 2 Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 0.0% 4.0% Data 7.8% 4.0% Policy advice, studies, analyses 19.6% 12.0% Financial resources 9.8% 12.0% Capacity development 11.8% 6.7% Technical assistance 11.8% 14.7% Mobilizing third party financial resources 9.8% 5.3% Donor coordination 5.9% 4.0% Linkage to non-Bank expertise 2.0% 6.7% Strategy formulation 25.5% 33.3% Other 0.0% 0.0% How effectively do the World Bank Group’s activities below support Papua New Guinea’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/Facilitating 41 6.51 1.53 56 6.73 1.89 Data 38 6.87 2.02 55 6.76 2.09 Policy advice, studies, analyses 45 7.04 1.92 64 6.98 2.03 Financial resources 46 7.15 1.67 67 7.28 2.09 Technical assistance 44 7.25 1.62 66 7.05 1.88 Mobilizing third party financial 40 6.70 1.95 64 6.78 2.10 resources Donor coordination 44 6.73 2.39 64 6.89 2.32 Linkage to non-Bank expertise 32 6.47 1.92 53 6.81 2.00 Strategy formulation 43 6.65 2.07 64 6.98 2.12 124 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Staff too inaccessible* 1.6% 21.5% Not exploring alternative policy options* 4.9% 16.5% Not adequately sensitive to political/social realities 4.9% 10.1% in Papua New Guinea Not enough public disclosure of its work 29.5% 25.3% Arrogant in its approach 3.3% 2.5% Not aligned with country priorities 3.3% 3.8% The credibility of its knowledge/data 4.9% 6.3% World Bank Group’s processes too complex* 24.6% 7.6% Not willing to honestly criticize policies and reform 8.2% 7.6% efforts in the country Too influenced by developed countries* 1.6% 10.1% Imposing technocratic solutions without regard to 9.8% 6.3% political realities World Bank Group’s processes too slow* 16.4% 3.8% Too bureaucratic in its operational policies and 21.3% 7.6% procedures* Not aligned with other donors’ work 6.6% 2.5% Not collaborating enough with non-state actors 4.9% 6.3% Not client focused 1.6% 1.3% Its advice and strategies do not lend themselves to 3.3% 8.9% practical problem solving Not focused enough on issues that are unique to 0.0% 3.8% post-conflict countries Inadequate number of World Bank Group staff 9.8% 5.1% members located in the country Other 3.3% 2.5% Don’t know 14.8% 19.0% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Capacity development 45.9% 53.0% Policy based lending / budget support to the 16.4% 22.9% Government Knowledge products/services 23.0% 18.1% Investment lending 21.3% 15.7% Technical assistance 34.4% 30.1% Trust Fund management* 3.3% 13.3% Co-financing arrangements 9.8% 9.6% Sector-wide approaches 13.1% 13.3% Emergency Recovery lending 1.6% 2.4% Other 1.6% 2.4% Don’t know 8.2% 8.4% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 125 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Academia/think tanks/research institutes 22.0% 21.7% Donor community* 18.6% 7.2% Media* 10.2% 22.9% NGOs 23.7% 24.1% Local Government 25.4% 14.5% Private sector 33.9% 28.9% Parliament 6.8% 3.6% Community-based organizations 18.6% 13.3% Beneficiaries* 6.8% 26.5% Foundations 3.4% 6.0% Faith-based organizations 11.9% 6.0% UN and regional peace keeping forces 1.7% 0.0% Emerging donors 0.0% 0.0% UN agencies 3.4% 2.4% Regional organizations 1.7% 6.0% Other 1.7% 3.6% Don’t know 1.7% 3.6% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group To what extent do you agree with the following statements about the World Bank Group’s work in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 58 7.28 1.99 76 6.76 2.06 Papua New Guinea The World Bank Group’s work is aligned with what I consider the 56 6.68 1.93 73 6.33 2.18 development priorities for Papua New Guinea The World Bank Group supports programs and strategies that are 56 7.00 1.83 72 6.57 2.15 realistic for Papua New Guinea The World Bank Group treats clients and stakeholders in Papua New 55 7.47 1.76 68 6.74 2.10 Guinea with respect* *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 126 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Papua New Guinea in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness 48 6.50 1.80 66 6.29 2.02 Flexibility (in terms of the institution’s 46 5.91 1.53 65 6.38 2.09 products and services) Flexibility (in terms of changing country 48 6.19 1.62 66 6.29 2.06 circumstances) Being inclusive 54 6.76 1.64 69 6.39 1.88 Openness* 52 7.00 1.78 69 6.26 2.03 Staff accessibility* 55 6.84 1.71 67 5.94 2.12 Straightforwardness and honesty 54 7.26 1.88 68 6.72 2.09 Ease of access to the people at the World Bank Group who are making 52 6.60 2.11 63 6.25 2.41 decisions important to my work Collaboration with groups outside of 45 6.93 1.97 66 6.92 1.93 the Government Collaboration with the Government 48 7.48 1.73 69 7.19 2.06 Collaboration with other donors 44 7.34 1.83 67 7.15 1.98 Collaboration with the UN 36 7.47 2.08 62 7.15 2.14 The speed in which it gets things 50 6.24 1.87 70 6.60 2.16 accomplished on the ground Being a long-term partner 49 7.67 1.72 70 7.44 2.12 *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group To be more effective development partner in Papua New Guinea, do you believe that the World Bank Group should have? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 74.2% 80.7% The current level of local presence is adequate 14.5% 7.2% Less local presence 1.6% 2.4% Don't know 9.7% 9.6% In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More effective collaboration 21.0% 31.3% The same level of effective collaboration 29.0% 34.9% Less effective collaboration 9.7% 12.0% Don't know 40.3% 21.7% 127 The World Bank Group Papua New Guinea Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No The World Bank Group does not do adequate 9.8% 30.9% follow through/follow-up* There is not an adequate level of citizen/civil 32.8% 43.2% society participation The World Bank Group is not sensitive enough to 18.0% 32.1% political/social realities on the ground Lack of/inadequate levels of capacity in 60.7% 43.2% Government* Poor donor coordination 13.1% 16.0% The World Bank Group works too slowly 8.2% 6.2% The Government works inefficiently 55.7% 40.7% Political pressures and obstacles 29.5% 24.7% Reforms are not well thought out in light of country 16.4% 17.3% challenges Ongoing conflict and instability 14.8% 21.0% Inadequate funding 9.8% 3.7% Other 4.9% 1.2% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Papua New Guinea? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Inform ation and com m unications 21 6.62 1.83 51 6.55 2.23 technology Trans port 36 6.92 2.06 59 6.58 2.18 Crim e and violence 26 6.27 2.16 55 5.93 2.46 Regulatory fram ework* 30 7.30 1.74 55 6.35 2.21 Poverty reduction* 11 7.36 1.86 18 4.94 2.31 Gender equity 40 7.18 2.04 66 6.76 2.01 Dom es tic private s ector developm ent 38 6.95 1.45 59 6.17 2.17 Foreign direct inves tm ent 32 7.41 1.32 55 6.69 2.12 Local governance and s ub-national 32 7.31 1.51 55 6.49 2.01 ins titutions * Water and s anitation 32 6.97 1.82 60 6.70 2.11 Econom ic growth* 38 7.47 1.77 62 6.69 1.86 Energy 30 7.03 1.92 52 6.35 2.05 Public s ector governance/ reform 39 7.36 1.97 64 6.64 1.92 Job creation/em ploym ent 37 6.11 2.14 60 6.05 2.17 Financial m arkets 34 6.85 1.83 60 6.72 2.12 Equality of opportunity 36 6.39 1.87 57 6.51 2.01 Health 36 6.94 1.97 60 6.62 1.88 Rural developm ent 36 7.14 1.88 59 6.51 2.19 Education 35 6.91 1.85 59 6.73 1.99 Social protection 30 6.30 2.04 53 6.04 2.34 Clim ate change 28 6.07 2.42 60 6.23 1.99 Agricultural developm ent* 40 7.45 1.80 63 6.43 2.08 Natural res ource m anagem ent 30 7.13 1.46 61 6.64 2.03 *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 128 The World Bank Group Papua New Guinea Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Papua New Guinea? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No At the Headquarters (in Washington D.C.) 32.2% 32.0% In the country 23.7% 30.7% Don't know 44.1% 37.3% Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 53 6.66 1.49 70 6.37 2.01 developm ent res ults in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s (e.g., procurem ent, 47 6.47 1.69 71 6.31 2.04 financial m anagem ent, etc.) in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Papua 45 6.56 1.79 68 5.96 2.12 New Guinea The World Bank Group meets Papua New Guinea’s needs for knowledge 50 6.94 1.96 69 6.04 2.18 services* *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution 40 6.83 1.63 56 6.66 2.47 accountable for achieving results in Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) 129 The World Bank Group Papua New Guinea Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities In Papua New Guinea, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are timely 49 6.41 1.91 61 6.20 2.06 Include appropriate level of stakeholder 52 7.02 1.73 67 6.33 1.96 involvement during preparation* Are relevant to Papua New Guinea's 57 6.91 1.83 69 6.49 2.00 development priorities Lead to practical solutions 50 6.28 1.83 68 5.97 2.31 Are accessible 53 6.64 1.99 68 6.04 2.06 Are source of relevant information on 52 7.21 1.89 67 6.90 2.00 global good practices Enhance your knowledge and/or skills* 55 7.31 1.98 69 6.32 2.15 Are adequately disseminated 48 6.65 1.96 68 6.09 2.16 Are translated enough into local 39 5.08 2.45 62 5.74 2.38 language Are adaptable to Papua New Guinea’s specific development challenges and 53 6.70 2.04 66 6.27 2.06 country circumstances *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s 55 6.78 1.84 72 6.51 2.39 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank 55 7.38 1.87 70 6.76 2.16 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 130 The World Bank Group Papua New Guinea Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds 38 6.63 2.08 54 6.11 2.17 promptly The World Bank Group effectively monitors and evaluates the projects 57 7.40 1.70 69 6.90 1.89 and programs it supports The World Bank Group’s approvals and 44 6.32 2.12 59 6.29 1.97 reviews are done in a timely fashion The World Bank Group’s “Safeguard 39 6.92 1.86 57 6.74 1.99 Policy� requirements are reasonable The World Bank Group’s conditions on 40 6.83 2.00 60 6.73 1.96 its lending are reasonable The World Bank Group takes decisions 46 6.35 2.10 59 6.37 2.27 quickly in Papua New Guinea Working with the World Bank Group increases Papua New Guinea’s 50 7.34 1.81 67 6.72 2.14 institutional capacity The World Bank Group ensures consistency and continuity through staff 34 7.06 1.72 57 6.56 2.10 changes Where country systems are adequate, the World Bank Group makes 43 6.72 2.37 59 6.41 2.05 appropriate use of them The World Bank Group provides 47 6.72 2.04 64 6.77 2.15 effective implementation support Which of the following best describes the way the World Bank Group operates in Papua New Guinea? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The World Bank Group takes too much risk in Papua 3.2% 15.0% New Guinea The World Bank Group does not take enough risk in 24.2% 20.0% Papua New Guinea The World Bank Group’s approach to risk is 25.8% 18.8% appropriate Don't know 33.9% 37.5% Prefer not to answer 12.9% 8.8% Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in 41 5.51 1.79 53 5.98 1.97 Papua New Guinea? (1-To no degree at all, 10-To a very significant degree) 131 The World Bank Group Papua New Guinea Country Opinion Survey 2014 F. The World Bank Group’s Sectoral Focus in Papua New Guinea In your opinion, which are the two areas related to sustainable development of the mining sector in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Provide advisory support to communities and civil society groups to help them play an effective role in 46.7% 50.0% negotiating mining contracts that ensure equitable benefits in the country Provide support to strengthen the technical aspects 16.7% 43.9% of the mining sector* Provide support to government to strengthen transparent and effective regulation related to the 46.7% 31.7% mining sector Support efforts to ensure participation of women at the community level, in managing benefits and 28.3% 31.7% dealing with the impact of mining Provide advisory support to governments to help them play an effective role in negotiating mining 51.7% 24.4% contracts that ensure equitable benefits in the country* Provide advisory support to companies to help them make mining investments that can deliver 8.3% 15.9% equitable benefits in the country. *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group In your opinion, which are the two areas related to sustainable development of the oil and gas sector in Papua New Guinea, where greater attention form the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Support efforts to ensure participation of women at the community level, in managing benefits and 16.9% 41.3% dealing with the impact of oil and gas sector development* Provide advisory support to governments to help them play an effective role in crafting oil and gas 42.4% 48.8% sector deals that ensure equitable benefits in the country Provide support to government to strengthen transparent and effective regulation of the oil and 52.5% 38.8% gas sector Provide advisory support to communities and civil society groups to help them play an effective role in 44.1% 36.3% crafting oil and gas sector deals that ensure equitable benefits in the country Provide support to strengthen the technical aspects 16.9% 18.8% of the oil and gas sector Provide advisory support to companies to help them make oil and gas sector investments that can 25.4% 12.5% deliver equitable benefits in the country* 132 The World Bank Group Papua New Guinea Country Opinion Survey 2014 F. The World Bank Group’s Sectoral Focus in Papua New Guinea (continued) In your opinion, which are the two areas related to sustainable and transparent management of minerals revenues (oil, gas and mining) in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Provide support related to macro-economic risks including Kina appreciation, inflation and other 35.6% 57.3% fiscal issues* Provide support for better governance and anti- corruption efforts by government and state entities 61.0% 64.6% in oil, gas, and mining in Papua New Guinea Provide support for better quality of public expenditures in core service areas, in the context of 55.9% 40.2% growing overall national revenues for Papua New Guinea coming from oil, gas and mining sectors Provide support for meaningful implementation of the Extractive Industries Transparency Initiative 25.4% 23.2% (EITI) Provide support to civil society that ensures a 16.9% 8.5% strong role in the implementation of the EITI G. The Future Role of the World Bank Group in Papua New Guinea Which of the following SHOULD the World Bank Group do to make itself of greater value in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Provide more adequate data/knowledge/statistics/figures on Papua New 26.2% 35.4% Guinea’s economy Collaborate more effectively with Government 27.9% 30.5% clients Offer more innovative financial products 8.2% 13.4% Improve the competitiveness of its financing 6.6% 15.9% compared to markets Reach out more to groups outside of Government 19.7% 18.3% Improve the quality of its experts as related to 13.1% 9.8% Papua New Guinea’s specific challenges Offer more innovative knowledge services 6.6% 9.8% Ensure greater selectivity in its work 14.8% 7.3% Increase the level of capacity development in the 34.4% 28.0% country Reduce the complexity of obtaining World Bank 14.8% 9.8% Group financing Increase availability of Fee-Based services 1.6% 4.9% Work faster 8.2% 4.9% Increase the level of World Bank Group staffing in 9.8% 3.7% Papua New Guinea’s office Other 4.9% 1.2% When considering the combination of services that the World Bank Group offers in Papua New Guinea, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Papua New Guinea? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Financial services 35.0% 36.7% Knowledge products 25.0% 24.1% Convening services 0.0% 6.3% None of the above 1.7% 1.3% The combination is appropriate for Papua New 30.0% 19.0% Guinea Don't know 8.3% 12.7% 133 The World Bank Group Papua New Guinea Country Opinion Survey 2014 G. The Future Role of the World Bank Group in Papua New Guinea (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Papua New Guinea? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Building social safety nets 19.6% 30.0% Strengthening public financial management 53.6% 53.8% Reducing violence 14.3% 7.5% Increasing access to justice systems 7.1% 16.3% Strengthening security mechanisms 8.9% 21.3% Strengthening conflict resolution mechanisms 23.2% 20.0% Increasing access to basic services 55.4% 42.5% Building capacity of state institutions 37.5% 32.5% Generating jobs 23.2% 25.0% Improving livelihoods 32.1% 26.3% Increasing cohesion 3.6% 6.3% Stimulating dialogue to promote peace and stability 12.5% 12.5% Which THREE areas below would benefit most from other donors in Papua New Guinea? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Building social safety nets 21.4% 20.3% Strengthening public financial management 21.4% 24.1% Reducing violence 41.1% 29.1% Increasing access to justice systems 19.6% 29.1% Strengthening security mechanisms 19.6% 25.3% Strengthening conflict resolution mechanisms 25.0% 17.7% Increasing access to basic services 32.1% 26.6% Building capacity of state institutions 19.6% 17.7% Generating jobs 25.0% 34.2% Improving livelihoods 33.9% 21.5% Increasing cohesion* 12.5% 26.6% Stimulating dialogue to promote peace and stability 16.1% 21.5% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group What should the World Bank Group do to improve collaboration with the UN in the field? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Share more information about the World Bank 51.8% 63.0% Group’s activities, products, and knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis 41.1% 58.0% and changing circumstances when both institutions are engaged Develop joint or complementary projects with the UN, leveraging each organization’s comparative 57.1% 61.7% advantages Develop guidelines, framework and tools to facilitate operational cooperation and cross- 39.3% 44.4% financing Organize more joint meetings and missions with the 19.6% 16.0% UN Involve UN experts to a greater degree in World 39.3% 21.0% Bank Group activities* Other 1.8% 3.7% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 134 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Local newspapers 82.7% 69.7% International newspapers 5.8% 7.9% Local radio 5.8% 6.6% International radio 3.8% 3.9% Local television 17.3% 17.1% International television 5.8% 5.3% Periodicals 5.8% 3.9% Internet 38.5% 42.1% Social media 21.2% 28.9% Blogs 1.9% 3.9% Mobile phones 0.0% 0.0% Instant messaging 1.9% 1.3% Other 7.7% 1.3% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Blogs 8.5% 12.5% Direct contact with World Bank Group* 28.8% 15.0% e-Newsletters 45.8% 42.5% Instant messaging 6.8% 5.0% World Bank Group’s 23.7% 26.3% seminars/workshops/conferences World Bank Group’s publications and other written 33.9% 22.5% materials Mobile phones 5.1% 8.8% Social media* 15.3% 31.3% World Bank Group’s website 22.0% 23.8% Other 0.0% 0.0% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 13.3% 15.9% No 86.7% 84.1% Have you requested information from the World Bank Group on its activities in the past year? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 27.6% 18.3% No 72.4% 81.7% Were you able to obtain this information? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 100.0% 76.9% No 0.0% 23.1% Do you have access to the Internet?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 98.2% 80.8% No 1.8% 19.2% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 135 The World Bank Group Papua New Guinea Country Opinion Survey 2014 H. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 62.1% 37.2% No 37.9% 62.8% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group Which do you primarily use? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The World Bank Group’s country website 52.8% 56.9% (www.worldbank.org/pg) The World Bank Group’s main website 47.2% 43.1% (www.worldbank.org) Which Internet connection do you use primarily when visiting a World Bank Group website? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No High speed 59.6% 57.4% Dial-up 26.9% 27.9% Mobile device over cellular network 13.5% 14.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I use/consult World Bank Group’s data 48 5.69 2.60 55 5.33 2.64 more often than I did a few years ago I find the World Bank Group’s websites 45 6.78 2.03 53 5.94 2.22 easy to navigate I find the information on the World Bank 43 7.53 1.75 53 6.17 2.36 Group’s websites useful* The World Bank Group’s social media channels are valuable sources of 25 7.04 2.34 53 6.30 2.25 information about the institution When I need information from the World 46 6.67 2.16 54 5.80 2.48 Bank Group I know how to find it The World Bank Group is responsive to 39 7.33 1.90 56 6.30 2.26 my information requests and inquiries* *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 136 The World Bank Group Papua New Guinea Country Opinion Survey 2014 I. Background Information Which of the following agencies of the World Bank Group do you work with in Papua New Guinea? (Select all that apply) Percentage of Respondents Port Moresby (Responses combined) (National Capital District) Other The World Bank (IBRD/IDA)* 70.0% 19.0% The International Finance Corporation (IFC)* 43.3% 3.8% The Multilateral Investment Guarantee Agency (MIGA) 5.0% 1.3% None* 6.7% 75.9% *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group Which of the following describes most of your exposure to the World Bank Group in Papua New Guinea? (Choose no more than TWO) Percentage of Respondents Port Moresby (Responses combined) (National Capital District) Other Observer* 21.7% 73.2% Use World Bank Group reports/data 30.0% 22.5% Engage in World Bank Group related/sponsored 40.0% 12.7% events/activities* Collaborate as part of my professional duties* 53.3% 14.1% Use World Bank Group website for information, data, 16.7% 21.1% research, etc. *Significantly different between respondents who do and do not professionally collaborate with the World Bank Group 137 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix E: Responses to All Questions by Year1 FY ’03 Response Number = 81  FY ’14 Response Number = 150 B. Overall Attitudes toward the World Bank Group year FY 2003 FY 2014 N Mean SD N Mean SD How familiar are you with the work of the World 80 7.16 1.87 149 5.90 2.26 Bank Group in Papua New Guinea?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY14 and FY03 country surveys year FY 2003 FY 2014 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Papua 73 5.73 2.26 136 6.58 2.13 New Guinea.* (1-Not effective at all, 10-Very effective) *Significantly different between FY14 and FY03 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Papua New Guinea? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in Papua New 80 6.73 2.24 138 7.04 2.04 Guinea The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 79 6.19 2.32 132 6.54 2.08 Papua New Guinea The World Bank Group s upports program s and s trategies that are realis tic for Papua New 80 5.65 2.54 132 6.81 2.02 Guinea* The World Bank Group treats clients and s takeholders in Papua New Guinea with 74 5.99 2.43 126 7.12 1.99 res pect* *Significantly different between FY14 and FY03 country surveys To what extent is the World Bank Group an effective development partner in Papua New Guinea in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2003 FY 2014 N Mean SD N Mean SD Flexibility (in terms of changing country 58 5.86 2.51 118 6.31 1.88 circumstances) Staff accessibility 76 5.86 2.32 126 6.40 2.00 Straightforwardness and honesty 76 7.04 2.47 125 7.02 2.02 Collaboration with the Government* 57 6.42 2.53 120 7.35 1.92 Collaboration with other donors* 71 6.66 2.04 115 7.31 1.94 *Significantly different between FY14 and FY03 country surveys 1 Only those questions that were asked in the FY ’03 and FY ’14 country surveys, with similar response scales/options, are presented. 138 The World Bank Group Papua New Guinea Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Papua New Guinea? (1-Not effective at all, 10-Very effective) year FY 2003 FY 2014 N Mean SD N Mean SD Regulatory framework* 74 5.98 2.23 88 6.76 2.11 Poverty reduction 75 5.37 2.38 29 5.86 2.43 Gender equity* 69 5.51 2.10 109 6.97 2.03 Domestic private sector development* 71 5.39 2.51 100 6.55 1.97 Economic growth* 78 5.57 2.28 103 7.05 1.86 Public sector governance/ reform* 77 5.56 2.41 106 6.97 1.97 Health 74 6.33 2.27 99 6.80 1.91 Rural development* 75 5.44 2.50 98 6.82 2.10 Education 73 6.23 2.51 97 6.87 1.95 *Significantly different between FY14 and FY03 country surveys D. The World Bank Group’s Knowledge Work and Activities In Papua New Guinea, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2014 N Mean SD N Mean SD Are adaptable to Papua New Guinea’s specific development challenges and country 79 5.53 2.28 123 6.50 2.10 circumstances* *Significantly different between FY14 and FY03 country surveys E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2014 N Mean SD N Mean SD The World Bank Group disburses funds 54 6.43 2.51 96 6.36 2.14 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 57 6.53 2.62 130 7.15 1.82 supports Working with the World Bank Group increases 58 6.66 2.45 121 7.05 2.02 Papua New Guinea’s institutional capacity 139 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, pleas e rate your im pres s ion of the World 6.60 6.42 6.48 6.12 6.14 6.77 6.33 6.23 6.14 6.61 6.24 6.59 Bank Group’s effectivenes s in Papua New Guinea. To what extent do you believe the World Bank Group’s s taff is well prepared to help Papua New 6.66 6.96 6.92 6.21 6.50 6.74 6.55 6.59 6.36 6.94 6.52 6.78 Guinea s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 6.76 7.28 7.43 6.32 6.82 7.03 6.76 7.19 6.49 7.65 6.86 6.92 relevant role in developm ent in Papua New Guinea The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for Papua New 6.33 6.68 6.75 5.86 6.29 6.35 6.19 6.63 5.96 7.00 6.27 6.43 Guinea Res pons ivenes s 6.29 6.50 6.47 5.76 6.05 6.32 6.08 6.25 5.88 6.60 6.08 6.32 Flexibility (in term s of the ins titution’s products and 6.38 5.91 6.08 5.79 5.96 5.89 5.89 6.07 5.75 6.29 5.89 6.16 s ervices ) Flexibility (in term s of changing country 6.29 6.19 6.38 5.57 5.96 6.14 5.88 6.36 5.85 6.31 5.93 6.33 circum s tances ) Being inclus ive 6.39 6.76 6.68 5.96 6.32 6.38 6.21 6.69 6.09 6.76 6.30 6.50 Opennes s 6.26 7.00 6.77 5.92 6.32 6.48 6.20 6.79 6.16 6.70 6.28 6.71 Staff acces s ibility 5.94 6.84 6.47 5.65 6.04 6.22 6.10 6.03 5.72 6.68 6.07 6.14 Straightforwardnes s and hones ty 6.72 7.26 7.27 6.17 6.59 7.19 6.64 7.00 6.50 7.12 6.70 6.86 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 6.25 6.60 6.83 5.37 5.95 6.67 6.13 6.15 5.97 6.40 6.01 6.62 work Collaboration with groups outs ide of the 6.92 6.93 7.00 6.33 6.68 6.65 6.66 6.70 6.44 7.05 6.62 6.89 Governm ent Collaboration with the Governm ent 7.19 7.48 7.49 6.76 7.11 7.14 7.05 7.28 7.12 7.11 7.01 7.58 Collaboration with other donors 7.15 7.34 7.35 6.71 7.08 6.85 7.00 7.08 6.95 7.14 6.99 7.15 Collaboration with the UN 7.15 7.47 7.36 6.69 7.06 6.87 7.00 7.04 6.79 7.42 6.87 7.59 The s peed in which it gets things accom plis hed on 6.60 6.24 6.25 6.06 6.13 6.24 6.18 6.11 5.96 6.50 6.05 6.59 the ground Being a long-term partner 7.44 7.67 7.69 6.94 7.34 7.31 7.32 7.37 7.06 7.84 7.33 7.32 To what extent does the World Bank Group’s work help to achieve developm ent res ults in Papua New 6.37 6.66 6.80 5.89 6.42 6.17 6.20 6.81 6.07 6.92 6.22 6.91 Guinea? To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s in Papua 6.31 6.47 6.68 5.71 6.08 6.41 6.16 6.21 5.96 6.64 6.00 6.90 New Guinea? The World Bank Group’s financial ins trum ents 5.96 6.56 6.55 5.35 5.77 6.33 5.85 6.27 5.72 6.42 5.83 6.40 m eet the needs of Papua New Guinea The World Bank Group m eets Papua New 6.04 6.94 6.92 5.51 6.04 6.65 6.00 6.92 5.93 6.85 6.11 6.64 Guinea’s needs for knowledge s ervices World Bank Group's knowledge work and activities are adaptable to Papua New Guinea’s s pecific 6.27 6.70 6.93 5.52 6.03 6.83 6.10 6.64 5.96 6.81 6.17 6.52 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 6.51 6.78 7.00 5.88 6.44 6.45 6.29 6.90 6.11 7.08 6.32 6.96 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.76 7.38 7.53 6.15 6.77 7.13 6.70 7.33 6.51 7.49 6.68 7.64 activities ? The World Bank Group takes decis ions quickly in 6.37 6.35 6.52 5.73 6.02 6.43 5.91 6.79 6.02 6.36 6.01 6.75 Papua New Guinea Where country s ys tem s are adequate, the World 6.41 6.72 6.87 5.86 6.33 6.50 6.25 6.74 5.93 7.15 6.27 6.79 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 140 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix G: Indicator Questions by Stakeholder Groups Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/Cons ultant/ Bilateral/ Private s ector/ Minis terial Dep/ Contractor on Bank Multilateral Financial s ector/ Im plem entation Agency project Agency Private bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in Papua New 19 6.68 2.26 8 5.88 2.23 11 6.18 1.54 51 6.35 2.32 18 7.28 2.40 12 6.33 1.67 14 6.93 1.54 Guinea. To what extent do you believe the World Bank Group’s s taff is well prepared to help Papua 17 7.82 1.88 8 5.38 2.20 9 6.56 1.42 45 6.56 2.01 17 6.65 2.34 10 6.90 2.13 13 7.46 1.71 New Guinea s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a relevant role in developm ent in Papua New 19 8.21 1.99 8 6.75 1.67 12 7.33 2.19 51 6.55 2.21 16 7.00 1.90 15 7.40 1.35 14 6.79 1.81 Guinea The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 17 7.76 1.92 8 6.13 1.89 11 6.00 2.53 50 6.24 2.24 16 6.56 1.97 15 7.07 1.87 13 6.31 1.38 Papua New Guinea Res pons ivenes s 18 7.39 2.06 7 5.71 2.06 9 6.22 1.92 45 6.13 1.96 16 7.06 1.81 9 6.11 1.54 11 6.55 1.29 Flexibility (in term s of the ins titution’s products 16 6.75 1.84 7 4.71 1.38 9 6.11 1.62 44 6.02 1.91 17 6.82 1.85 8 7.25 1.75 11 6.27 2.00 and s ervices ) Flexibility (in term s of changing country 16 7.06 2.08 7 5.57 .98 10 6.60 1.17 45 5.98 1.91 17 6.65 2.03 9 6.33 2.24 11 6.45 1.63 circum s tances ) Being inclus ive 18 7.78 1.35 7 6.29 1.80 10 6.90 1.20 45 6.42 1.79 17 6.76 1.82 13 6.15 1.68 14 6.21 2.01 Opennes s 19 7.63 1.98 7 6.57 1.62 10 6.80 1.93 47 6.19 1.86 17 7.06 1.95 10 6.60 2.27 12 6.75 1.96 Staff acces s ibility 18 7.33 2.25 7 7.14 .90 10 5.90 2.33 46 6.04 1.98 17 6.88 2.06 12 6.58 1.51 13 6.08 1.66 Straightforwardnes s and hones ty 17 8.12 1.80 7 6.43 1.99 9 7.22 1.79 47 6.96 1.85 17 7.00 2.32 13 6.46 2.15 13 7.08 2.10 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to 18 7.44 2.41 7 7.00 1.41 10 6.10 2.60 42 6.26 2.14 17 6.71 2.20 12 5.92 2.54 10 6.60 2.07 m y work Collaboration with groups outs ide of the 17 8.53 1.33 6 6.67 2.34 8 7.13 1.96 41 6.76 1.91 16 6.88 2.19 12 6.67 1.30 12 6.67 2.10 Governm ent Collaboration with the Governm ent 17 8.41 1.37 7 7.00 2.00 9 7.33 1.58 42 7.29 2.09 17 7.00 2.09 14 7.43 1.50 12 7.17 2.08 Collaboration with other donors 16 8.25 1.53 7 6.57 1.99 10 7.30 1.83 39 7.23 1.91 16 7.00 2.22 13 7.38 1.76 11 7.36 2.16 Collaboration with the UN 15 8.07 2.55 5 7.00 2.00 7 7.57 1.72 33 7.45 1.92 16 7.13 2.25 14 7.36 1.69 9 6.78 2.44 The s peed in which it gets things accom plis hed 17 7.53 1.97 7 5.71 2.21 10 6.20 2.44 46 6.22 2.19 16 7.06 2.14 14 6.71 1.44 11 6.36 1.50 on the ground Being a long-term partner* 17 8.76 1.44 7 6.43 1.81 10 7.30 1.95 47 7.47 1.85 17 7.00 2.35 10 8.10 2.02 12 8.25 1.42 To what extent does the World Bank Group’s work help to achieve developm ent res ults in 16 7.44 1.93 7 5.29 .76 11 6.36 1.50 46 6.20 1.97 16 6.75 1.44 15 7.13 1.73 14 6.64 1.55 Papua New Guinea? To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s in 15 7.20 2.04 8 5.00 2.14 7 5.86 1.07 46 6.07 1.96 17 6.82 1.85 13 7.38 1.89 13 6.69 1.25 Papua New Guinea?* The World Bank Group’s financial ins trum ents 16 7.69 2.12 5 5.60 1.82 5 6.20 1.64 44 5.75 2.19 15 6.27 2.12 15 6.60 1.64 14 6.43 1.50 m eet the needs of Papua New Guinea The World Bank Group m eets Papua New 15 7.80 2.40 6 6.67 2.73 7 7.71 1.38 46 5.87 2.27 17 6.12 2.06 15 6.73 1.39 14 6.86 1.75 Guinea’s needs for knowledge s ervices * World Bank Group's knowledge work and activities are adaptable to Papua New Guinea’s 19 7.63 2.34 6 4.67 2.42 8 6.88 1.25 41 6.44 2.13 18 6.17 2.41 15 6.53 1.30 13 6.54 1.51 s pecific developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 20 7.90 1.89 7 4.71 2.29 11 6.64 1.12 46 6.09 2.22 17 6.41 2.18 15 8.13 2.13 13 7.00 1.41 and activities m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 19 8.37 1.46 7 5.43 2.82 10 7.70 1.34 45 6.58 2.12 18 6.44 2.06 14 8.36 1.60 13 7.15 1.52 activities ?* The World Bank Group takes decis ions quickly in 16 7.25 2.27 7 4.43 2.15 6 7.50 1.76 39 6.18 2.27 17 6.53 2.07 10 7.20 1.23 12 6.00 2.41 Papua New Guinea Where country s ys tem s are adequate, the World 17 7.65 1.69 8 5.13 2.47 5 7.00 2.45 33 6.12 2.37 17 5.94 2.08 14 7.86 1.66 10 6.90 1.60 Bank Group m akes appropriate us e of them * *Significantly different between stakeholder groups 141 The World Bank Group Papua New Guinea Country Opinion Survey 2014 Appendix H: Papua New Guinea FY 2014 Questionnaire World Bank Group Country Survey FY14 – Papua New Guinea The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Papua New Guinea or who observe activities related to social and economic development. The following survey will give the World Bank G roup’s team that works in Papua New Guinea, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Papua New Guinea. A local independent consultant has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING PAPUA NEW GUINEA A1. In general would you say that Papua New Guinea is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 142 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Papua New Guinea. Please identify which of the following you consider the most important development priorities in Papua New Guinea? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Food security Public sector governance/ reform (i.e., government Social cohesion (e.g. working together to solve 4 effectiveness, public financial management, 22 problems in a nonviolent and civil way) procurement, public expenditure, fiscal reform) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Gender equity 24 Agricultural development 7 Domestic private sector development 25 Trade and exports 8 Foreign direct investment 26 Reduced crime and violence 9 Water and sanitation 27 Economic growth 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and sub-national institutions 14 Financial markets 32 Natural resource management (e.g., oil, gas, mining) 15 Urban development 33 Anti corruption 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 143 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Papua New Guinea? (Choose no more than THREE) 1 Water and sanitation 18 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 19 Anti corruption 3 Economic growth 20 Domestic private sector development 4 Climate change (e.g., mitigation, adaptation) 21 Foreign direct investment 5 Regional conflict and tensions 22 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 23 effectiveness, public financial management, procurement, public expenditure, fiscal reform) Social cohesion (e.g. working together to solve 7 Gender equity 24 problems in a nonviolent and civil way) 8 Rural development 25 Education 9 Urban development 26 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 27 Environmental sustainability 11 Local governance and sub-national institutions 28 Health Social protection (e.g., pensions, targeted 12 29 Agricultural development social assistance) 13 Law and justice (e.g., judicial system) 30 Disaster management 14 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 15 Reduced crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 144 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Papua New Guinea? (Choose no more than THREE) Social cohesion (e.g. working together to solve 1 Energy 18 problems in a nonviolent and civil way) Public sector governance/ reform (i.e., government 2 Gender equity 19 effectiveness, public financial management, procurement, public expenditure, fiscal reform) 3 Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 Global/regional integration 21 Job creation/employment Social protection (e.g., pensions, targeted social 5 22 Agricultural development assistance) 6 Climate change (e.g., mitigation, adaptation) 23 Food security 7 Anti corruption 24 Transport (e.g., roads, bridges, transportation) 8 Disaster management 25 Security/stabilization/reconstruction 9 Regional conflict and tensions 26 Education 10 Rural development 27 Natural resource management (e.g., oil, gas, mining) 11 Foreign direct investment 28 Environmental sustainability 12 Urban development 29 Health 13 Water and sanitation 30 Law and justice (e.g., judicial system) 14 Trade and exports 31 Local governance and sub-national institutions 15 Information and communications technology 32 Reduced crime and violence 16 Regulatory framework 33 Financial markets 17 Communicable/non-communicable diseases A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Papua New Guinea? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net (i.e., for the elderly, disabled, poor, or vulnerable) 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 145 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Papua New Guinea? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Papua New Guinea. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Papua New Guinea solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Papua New Guinea, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the future in Papua New Guinea? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, 21 Health procurement, public expenditure, fiscal reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Agricultural development 8 Reduced crime and violence 26 Trade and exports 9 Rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and sub-national institutions 12 Water and sanitation 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases Social cohesion (e.g. working together to solve 14 32 Natural resource management (e.g., oil, gas, mining) problems in a nonviolent and civil way) 15 Job creation/employment 33 Information and communications technology 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 146 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Papua New Guinea? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources Capacity development (skills training, knowledge 5 building, and organizational help) 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (e.g., South-South 9 knowledge sharing) Strategy formulation (e.g., assistance with national 10 development plans or sectoral strategies) 11 Other (please specify):_______________________ How effectively do the World Bank Group’s activities below support Papua New Guinea’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10 knowledge sharing) Strategy formulation (e.g., assistance with national B14 1 2 3 4 5 6 7 8 9 10 development plans or sectoral strategies) 147 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B15. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Papua New Guinea? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Papua New Guinea 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to post-conflict countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): __________________________________________________ 21 Don’t know B16. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Papua New Guinea? (Choose no more than TWO) 1 Capacity development (skills training, knowledge building, and organizational help) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know 148 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B17. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community-based organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith-based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations (e.g., Pacific Islands Forum, etc.) 16 Other (please specify): __________________________ 17 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Papua New Guinea? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B18 1 2 3 4 5 6 7 8 9 10 relevant role in development in Papua New Guinea The World Bank Group’s work is aligned with what I B19 consider the development priorities for Papua New 1 2 3 4 5 6 7 8 9 10 Guinea The World Bank Group supports programs and B20 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Papua New Guinea The World Bank Group treats clients and B21 1 2 3 4 5 6 7 8 9 10 stakeholders in Papua New Guinea with respect 149 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Papua New Guinea, in terms of each of the following? To no To a very Don't degree at significant know all degree B22 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B23 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B24 1 2 3 4 5 6 7 8 9 10 circumstances) Being inclusive (including a wide range of B25 1 2 3 4 5 6 7 8 9 10 perspectives and stakeholders) B26 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B27 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B28 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B29 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work Collaboration with groups outside of the B30 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B31 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B32 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 B33 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B34 1 2 3 4 5 6 7 8 9 10 the ground B35 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B36. To be a more effective development partner in Papua New Guinea, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence is More local presence Less local presence Don't know adequate B37. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 150 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B38. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 151 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it currently does in the following areas of development in Papua New Guinea? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Information and communications technology 1 2 3 4 5 6 7 8 9 10 2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 3 Crime and violence 1 2 3 4 5 6 7 8 9 10 4 Regulatory framework 1 2 3 4 5 6 7 8 9 10 5 Poverty reduction 1 2 3 4 5 6 7 8 9 10 6 Gender equity 1 2 3 4 5 6 7 8 9 10 7 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 8 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 9 Local governance and sub-national institutions 1 2 3 4 5 6 7 8 9 10 10 Water and sanitation 1 2 3 4 5 6 7 8 9 10 11 Economic growth 1 2 3 4 5 6 7 8 9 10 12 Energy 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 13 effectiveness, public financial management, 1 2 3 4 5 6 7 8 9 10 procurement, public expenditure, fiscal reform) 14 Job creation/employment 1 2 3 4 5 6 7 8 9 10 15 Financial markets 1 2 3 4 5 6 7 8 9 10 16 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 17 Health 1 2 3 4 5 6 7 8 9 10 18 Rural development 1 2 3 4 5 6 7 8 9 10 19 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 20 1 2 3 4 5 6 7 8 9 10 assistance) 21 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 22 Agricultural development 1 2 3 4 5 6 7 8 9 10 23 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 152 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. Where are the World Bank Group’s decisions made primarily that support the program in Papua New Guinea? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C3. To what extent does the World Bank Group’s work help to achieve development results in Papua New Guinea? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Papua New Guinea? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Papua New Guinea? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, C5 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10 Program 4 Result, etc.) meet the needs of Papua New Guinea The World Bank Group meets Papua New Guinea’s needs for knowledge services (e.g., C6 1 2 3 4 5 6 7 8 9 10 research, analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Papua New Guinea? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 153 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Papua New Guinea, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D1 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D2 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Papua New Guinea's D3 1 2 3 4 5 6 7 8 9 10 development priorities D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10 global good practices D7 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Papua New Guinea’s D10 specific development challenges and 1 2 3 4 5 6 7 8 9 10 country circumstances D11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 154 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Papua New Guinea Working with the World Bank Group E7 increases Papua New Guinea’s institutional 1 2 3 4 5 6 7 8 9 10 capacity The World Bank Group ensures consistency E8 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E11. Which of the following best describes the way the World Bank Group operates in Papua New Guinea? (Select only one response) 1 The World Bank Group takes too much risk in Papua New Guinea 2 The World Bank Group does not take enough risk in Papua New Guinea 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer E12. To what extent do you believe the World Bank Group is adequately staffed in Papua New Guinea? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 155 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION F: THE WORLD BANK GROUP’S SECTORAL FOCUS IN PAPUA NEW GUINEA F1. In your opinion, which are the two areas related to sustainable development of the mining sector in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Provide advisory support to communities and civil society groups to help them play an effective role in 1 negotiating mining contracts that ensure equitable benefits in the country Provide support to strengthen the technical aspects of the mining sector (e.g. technological upgrades or 2 best practice approaches for managing and monitoring exploration and production leases) Provide support to government to strengthen transparent and effective regulation related to the mining 3 sector Support efforts to ensure participation of women at the community level, in managing benefits and 4 dealing with the impact of mining (negative and positive) Provide advisory support to governments to help them play an effective role in negotiating mining 5 contracts that ensure equitable benefits in the country Provide advisory support to companies to help them make mining investments that can deliver equitable 6 benefits in the country. F2. In your opinion, which are the two areas related to sustainable development of the oil and gas sector in Papua New Guinea, where greater attention form the World Bank Group would be most valuable? (Choose no more than TWO) Support efforts to ensure participation of women at the community level, in managing benefits and 1 dealing with the impact of oil and gas sector development (negative and positive) Provide advisory support to governments to help them play an effective role in crafting oil and gas sector 2 deals that ensure equitable benefits in the country Provide support to government to strengthen transparent and effective regulation of the oil and gas 3 sector Provide advisory support to communities and civil society groups to help them play an effective role in 4 crafting oil and gas sector deals that ensure equitable benefits in the country Provide support to strengthen the technical aspects of the oil and gas sector (e.g. online oil and gas 5 registry, technological upgrades for managing and monitoring exploration and production leases) Provide advisory support to companies to help them make oil and gas sector investments that can deliver 6 equitable benefits in the country F3. In your opinion, which are the two areas related to sustainable and transparent management of minerals revenues (oil, gas and mining) in Papua New Guinea, where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Provide support related to macro-economic risks including Kina appreciation, inflation and other fiscal 1 issues Provide support for better governance and anti-corruption efforts by government and state entities in oil, 2 gas, and mining in Papua New Guinea Provide support for better quality of public expenditures in core service areas, in the context of growing 3 overall national revenues for Papua New Guinea coming from oil, gas and mining sectors 4 Provide support for meaningful implementation of the Extractive Industries Transparency Initiative (EITI) 5 Provide support to civil society that ensures a strong role in the implementation of the EITI 156 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION G: THE FUTURE ROLE OF THE WORLD BANK GROUP IN PAPUA NEW GUINEA G1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Papua New Guinea? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Papua New Guinea’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Papua New Guinea’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work Increase the level of capacity development in the country (e.g. more attention to training and skills 9 development) 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Increase the level of World Bank Group staffing in Papua New Guinea’s office 14 Other (please specify): ______________________________________________ G2. When considering the combination of services that the World Bank Group offers in Papua New Guinea, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Papua New Guinea? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Papua New Guinea 6 Don’t know 157 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION G: THE FUTURE ROLE OF THE WORLD BANK GROUP IN PAPUA NEW GUINEA G3. Please answer the following questions: A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank Choose no more than THREE for each below would benefit most Group playing a leading role among column from other donors in international partners in Papua Papua New Guinea? New Guinea? 1 Building social safety nets 2 Strengthening public financial management 3 Reducing violence 4 Increasing access to justice systems 5 Strengthening security mechanisms Strengthening conflict resolution 6 mechanisms 7 Increasing access to basic services 8 Building capacity of state institutions 9 Generating jobs 10 Improving livelihoods 11 Increasing cohesion Stimulating dialogue to promote peace and 12 stability G4. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) 1 Share more information about the World Bank Group’s activities, products, and knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s comparative advantages 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 Organize more joint meetings and missions with the UN 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 158 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION H: COMMUNICATION AND INFORMATION SHARING H1. How do you get most of your information about economic and social development issues in Papua New Guinea? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ H2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy, under which the H3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past H4 Yes No year? (If YES please go to Question G5; if NO please go to G6) H5 Were you able to obtain this information? Yes No H6 Do you have access to the Internet? Yes No H7 Do you use/have you used the World Bank Group website? Yes No 159 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION H: COMMUNICATION AND INFORMATION SHARING H8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/pg) 2 The World Bank Group’s main website (www.worldbank.org) H9. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed 2 Dial-up 3 Mobile device over cellular network Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than H10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to H11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s H12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., H13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I H14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information H15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 160 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION I: BACKGROUND INFORMATION I1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ I2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 161 The World Bank Group Papua New Guinea Country Opinion Survey 2014 SECTION I: BACKGROUND INFORMATION I3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No I4. Which of the following agencies of the World Bank Group do you work with in Papua New Guinea? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None I5. Which of the following describes most of your exposure to the World Bank Group in Papua New Guinea? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. I6. Which best represents your geographic location? 1 Port Moresby (National Capital District) 2 Major Town or City (Lae, Madang, Hagen, Goroka, Rabaul/Kokopo, Alotau, Buka, or Wewak) 3 Small town 4 Rural area or village Thank you for completing the survey! 162