World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo FY 2019 Democratic Republic of Congo Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 October 2019 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Acknowledgements The Democratic Republic of Congo (DRC) Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the DRC country team and the independent fielding agency TARGET SARL. In particular, PORG is grateful for the support from Olga Kadima (Operations Officer) and Louise Mekonda Engulu (Senior Communications Officer) who coordinated the survey related activities from Kinshasa, DRC. 1 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing the DRC.....................................................8 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectoral Effectiveness................................................................23 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the WBG in the DRC ....................................36 X. Communication and Outreach ..................................................44 XI. Appendices ................................................................................48 THE DRC 2 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in the Democratic Republic of Congo (DRC) perceive the WBG. The survey explored: ▪ General Issues Facing the DRC ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in the DRC ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to June 2019, 500 stakeholders of the WBG in the DRC were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 478 stakeholders participated in the survey (96% response rate). Respondents received the questionnaires via courier, mail, email, or from a representative of the fielding agency. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 79%, N=317). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’16 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 92). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, E and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo III. Demographics of the Sample Current Affiliation ▪ For further analyses, some respondent groups were combined1. 1 Respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations, NGOs/community-based organizations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the judiciary branch were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo III. Demographics of the Sample (continued) Geographic Locations ▪ For further analyses, the small number of respondents from Matadi and other areas were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 81). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey were significantly more familiar with the WBG than respondents in the previous FY’16 Country Survey (mean familiarity rating in FY’19 = 6.2; mean familiarity rating in FY’16 = 5.5).2 ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in the DRC, with their agreement that the WBG plays a relevant role in development in the DRC, and with their ratings of the extent to which the WBG’s work helps to achieve development results in the DRC. 2Please refer to Appendix E (page 92) for more details on data comparisons across years. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC Optimism for the Future of the DRC Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) Perceptions of Improvement and Decline in Specific Areas 9 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the most important development priorities in the DRC were “education” (42%), “job creation/employment” (29%), “security/stabilization/reconstruction” (25%), and “energy” (25%). The percentage of respondents who selected “job creation/employment” as a top development priority rose by 34% this year compared to FY’16. 10 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the biggest contributors to poverty reduction in the DRC were “education” (40%), “job creation/employment” (29%), “agricultural development” (27%), and “economic growth” (26%). 11 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) The Impact of Global Challenges on the DRC 12 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) Trust in Institutions 13 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) Trust in the Private Sector Civil Society Engagement 14 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) The DRC as a Fragile State 15 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IV. General Issues Facing the DRC (continued) Attributions for Slow/Failed Reform Efforts 16 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo V. Overall Attitudes toward the World Bank Group The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) Influence on the DRC’s Development Agenda (Indicator Question) 3 Means in the first two charts on this page were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Building/Strengthening Existing Country Systems4 (Indicator Question) WBG Staffing in the DRC WBG Staff Preparedness 4 Means in the charts on this page were calculated based on weighted data 18 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) The WBG Staff’s Skills Mix to Tackle Fragility 19 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from independent government institutions had the highest mean ratings for the aggregated responses to the thirty COS indicator questions, whereas employees of ministries had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 68). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the thirty COS indicator questions (mean rating = 5.9) compared to respondents who do not collaborate with the WBG (mean rating = 5.3). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 98). 20 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest values to the DRC were its “financial resources” (40%), “capacity development” (31%), and “help to bring discipline/effective supervision to implementation of investment projects” (29%). 21 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest weaknesses in its work in the DRC were “too influenced by developed countries” (38%), “not aligned with country priorities” (19%), and “not adequately sensitive to political/social realities in the DRC” (17%). 22 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6Note in the Appendix on the sectoral effectiveness (Appendix A, page 49) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 24 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VI. Sectoral Effectiveness (continued) Helping the Poorest7 The WBG’s Human Capital Investment 7 Percentages in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VII. How the World Bank Group Operates The World Bank Group’s Work in the DRC: Year Comparison8 The World Bank Group’s Work in the DRC: Collaboration 8 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 28 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 30 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VII. How the World Bank Group Operates (continued) Work in FCV Contexts Effectiveness of WBG’s Support 31 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 32 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting the DRC’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting the DRC’s Needs for Financial Instruments13 (Indicator Question) Familiarity with WBG’s Expanded Financial Instruments 13 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the World Bank Group should “offer more innovative financial products” (38%), “work faster” (21%), and “increase the level of capacity development in the country” (20%) to make itself of greater value in the DRC. 36 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the World Bank Group should collaborate more with the “parliament” (34%), “academia/ think tanks/research institutes” (22%), “local government” (21%), “beneficiaries” (21%), and “NGOs/Community-Based Organizations” (21%). 37 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the World Bank Group should focus its resources on “education” (49%), “health” (32%), “agricultural development” (30%), “economic growth” (24%), and “job creation/employment” (19%). 38 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC (continued) Future Combination of the WBG Services 39 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC (continued) The WBG Playing a Leading Role vs. Other Donors 40 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC (continued) WBG Collaboration with the UN 41 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC (continued) Partnering with Other Organizations 42 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo IX. The Future Role of the WBG in the DRC (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 43 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 68) for responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they got most of their information about economic and social development issues in the DRC from the “Internet” (55%), “local newspapers” (32%), and “local television” (27%). 44 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they would prefer to receive information from the WBG through “social media” (43%) and the “World Bank Group’s seminars/workshops/conferences” (36%). 45 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo X. Communication and Outreach (continued) Access to the Internet WBG Interaction Frequency 46 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 47 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo XI. Appendices A. Responses to All Questions across All Respondents ..................... 49 B. Responses to Selected Questions by Stakeholder Groups ............ 68 C. Responses to Indicator Questions by Geographic Location .......... 81 D. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 84 E. Responses to Selected Questions by Year..................................... 92 F. Indicator Questions as a Function of Exposure to the WBG .......... 98 G. The DRC FY 2019 COS Questionnaire ............................................ 99 DEMOCRATIC REPUBLIC OF CONGO 48 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Appendix A: Responses to All Questions across All Respondents (N=478) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this me an (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing the DRC Percentage of Respondents 1. When you think about the future in the DRC, are you … ? (N=478) Very pessimistic 6.7% Somewhat pessimistic 8.8% Somewhat optimistic 36.2% Very optimistic 46.0% Not sure 2.3% Percentage of Respondents 2. Do you think that economic opportunity for citizens in the DRC is … ? (N=477) Increasing 16.8% Decreasing 37.7% Staying about the same 45.5% 49 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues Facing the DRC (continued) 3. Listed below are a number of development priorities in the DRC. Please identify which of the following you consider the most important development Percentage of Respondents priorities in the DRC. (Choose no more than THREE) (Responses Combined; N=475) Job creation/employment 62.5% Education 44.4% Health 26.7% Agriculture and rural development 18.9% Public sector governance/reform (i.e., government effectiveness) 17.9% Transport infrastructure (e.g., roads, bridges, transportation) 17.3% Private sector development 14.1% Security/stabilization/reconstruction 11.4% Social protection (e.g., pensions, targeted social assistance) 10.1% Anti-corruption 9.7% Economic growth 6.9% Poverty reduction 5.7% Energy (e.g., electricity) 5.3% Food security 4.8% Natural resource management (e.g., oil, gas, mining) 4.8% Local governance and institutions 4.4% Financial markets 4.0% Pollution 3.8% Judiciary reform 3.6% Macro-fiscal management 2.9% Gender equity (closing the gap between women and men, and boys and girls) 2.3% Water and sanitation 2.1% Equality of opportunity (i.e., social inclusion) 2.1% Gender based violence 1.9% Urban development 1.7% Trade and exports 1.5% Global/regional integration 1.3% Social cohesion 1.1% Climate change (e.g., mitigation, adaptation) 0.8% Regional conflict and tensions 0.4% Disaster risk management 0.4% Disease control (e.g., Ebola, Cholera) 0.2% Information and communications technology 0.2% Crime and violence 0.2% 50 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues Facing the DRC (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in the DRC? (Choose no more than THREE) (Responses Combined; N=477) Agriculture and rural development 54.7% Job creation/employment 33.1% Transport infrastructure (e.g., roads, bridges, transportation) 26.2% Local governance and institutions 25.8% Economic growth 24.9% Anti-corruption 24.7% Education 13.6% Private sector development 12.6% Public sector governance/reform (i.e., government effectiveness) 11.7% Trade and exports 8.6% Social protection (e.g., pensions, targeted social assistance) 8.2% Natural resource management (e.g., oil, gas, mining) 7.8% Judiciary reform 5.2% Security/stabilization/reconstruction 5.2% Energy (e.g., electricity) 5.0% Information and communications technology 4.6% Equality of opportunity (i.e., social inclusion) 4.2% Health 3.4% Macro-fiscal management 2.5% Disease control (e.g., Ebola, Cholera) 2.3% Food security 2.3% Climate change (e.g., mitigation, adaptation) 1.9% Social cohesion 1.7% Financial markets 1.7% Disaster risk management 1.3% Crime and violence 1.3% Water and sanitation 1.3% Global/regional integration 1.0% Pollution 0.4% Urban development 0.4% Gender based violence 0.4% Gender equity (closing the gap between women and men, and boys and girls) 0.2% Regional conflict and tensions 0.2% 51 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues Facing the DRC (continued) 5. When economic and/or social reform efforts fail or are slow to take place in the DRC, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=471) Political pressures and obstacles 33.8% Corruption 32.5% Ongoing conflict and instability 30.1% Inadequate level of government accountability 26.3% Reforms are not well thought out in light of country challenges 26.1% Inadequate funding 14.0% Inadequate level of private sector participation 8.9% Inadequate level of citizen/civil society participation 8.7% Poor coordination within the government 6.8% Inadequate level of capacity in the government 6.4% Inadequate level of donor coordination 2.8% Other 1.1% Private sector involvement and/or influence 0.6% 6. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/federal government 454 20 6.11 2.28 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 455 19 5.85 1.84 3. The World Bank Group* 461 12 6.39 2.03 4. The International Monetary Fund 450 22 5.84 2.06 5. UN 452 19 5.69 2.12 6. Regional development banks and institutions (e.g., African Union, Southern 448 25 5.48 1.92 African Development Community [SADC]) 7. The DRC’s Central Bank 461 10 6.30 2.07 8. International private sector 453 19 5.80 1.89 9. Domestic private sector 463 9 6.38 1.71 10. International civil society (e.g., NGOs, CBOs) 457 15 5.81 1.89 11. Domestic civil society (e.g., NGOs, CBOs) 462 10 6.28 1.77 12. Faith-based institutions 450 23 6.61 2.00 13. Domestic traditional media and their web presence (e.g., newspapers, TV 455 18 5.89 1.92 stations, radio) 14. International media and their web presence 455 17 5.90 1.89 15. Web based media (i.e., blogs, social media, other web-based news and 452 22 5.52 2.07 information sources) 52 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues Facing the DRC (continued) Direction Getting Getting Getting Getting 7. Please describe the direction the DRC is much somewhat Staying somewhat much moving in, when considering … ? worse worse the same better better Human development (e.g., health, education, and 23.4% 24.2% 34.1% 17.3% 1.1% social protection) (N=475) Equal opportunity for girls and boys, men and 5.3% 16.4% 38.9% 36.8% 2.7% women (N=476) Growing the DRC’s economy in a way that leads to 24.8% 26.9% 40.3% 7.8% 0.2% jobs and employment (N=476) The gap between the rich and the poor (N=476) 47.1% 26.7% 22.5% 3.6% 0.2% Making government more effective (N=474) 16.9% 23.0% 43.0% 15.6% 1.5% Anti-corruption (N=474) 39.9% 24.1% 23.8% 11.8% 0.4% Attracting new sources of foreign investment 9.4% 15.9% 49.9% 21.2% 3.6% (N=477) 8. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on the DRC? (Choose no more than TWO) (Responses Combined; N=475) Jobs/employment 45.7% Fragility in the DRC or neighboring countries 32.0% The gap between the rich and the poor 28.8% Geo political uncertainty 26.1% Environmental degradation 20.6% Climate change 16.0% Migrants and refugees 9.3% Terrorism 8.4% Trade constraints 8.2% Technology based disruption 3.2% 9. When thinking about development efforts in the DRC, do you think that civil Percentage of Respondents society (e.g., NGOs, CBOs) should … ? (N=477) Engage significantly less 2.9% Engage somewhat less 7.3% Engage somewhat more 16.4% Engage significantly more 64.8% Engage at the same level it does currently 5.2% Don't know 3.4% 10. To what extent do you trust domestic private sector to engage in public Percentage of Respondents service delivery in the DRC? (N=478) To a very low degree 5.2% To a somewhat low degree 7.1% To a somewhat high degree 40.2% To a very high degree 45.4% Don't know 2.1% 53 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues Facing the DRC (continued) 11. To what extent do you trust international private sector to engage in public Percentage of Respondents service delivery in the DRC? (N=478) To a very low degree 8.4% To a somewhat low degree 15.5% To a somewhat high degree 40.0% To a very high degree 32.4% Don't know 3.8% 12. When considering the characteristics of a fragile state, please identify which Percentage of Respondents of the following best illustrate fragility in the DRC. (Choose no more than TWO) (Responses Combined; N=475) High levels of corruption 40.8% Policy inconsistency 28.8% Lack of access to development finance 20.8% Weak institutional capacity 18.7% Political uncertainty 17.5% Low levels of political and economic inclusion 12.4% Crime and violence 12.2% Weak accountability 9.5% Lack of security 8.6% Food insecurity 8.4% High influx of refugees/migrants 7.4% Weak social cohesion 6.7% Other 2.3% None. I do not consider the DRC a fragile state. 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in the DRC? 475 NA 6.16 1.92 (1-Not familiar at all, 10-Extremely familiar) Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 469 8 5.86 2.00 in the DRC.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help the DRC solve its most complicated 458 19 6.15 2.02 development challenges? (1-To no degree at all, 10-To a very significant degree) 54 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in the DRC, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in the DRC? (Choose no more than THREE) (Responses Combined; N=477) Job creation/employment 51.6% Education 32.1% Health 17.4% Transport infrastructure (e.g., roads, bridges, transportation) 16.4% Agriculture and rural development 16.4% Food security 15.5% Private sector development 15.1% Public sector governance/reform (i.e., government effectiveness) 15.1% Energy (e.g., electricity) 13.8% Anti-corruption 11.9% Poverty reduction 10.3% Urban development 9.6% Water and sanitation 8.4% Local governance and institutions 6.5% Economic growth 6.3% Social protection (e.g., pensions, targeted social assistance) 5.2% Security/stabilization/reconstruction 4.6% Pollution 4.4% Regional conflict and tensions 3.6% Judiciary reform 3.6% Natural resource management (e.g., oil, gas, mining) 3.4% Financial markets 3.1% Gender based violence 2.7% Social cohesion 2.1% Global/regional integration 1.5% Trade and exports 1.5% Macro-fiscal management 1.3% Climate change (e.g., mitigation, adaptation) 1.3% Gender equity (closing the gap between women and men, and boys and girls) 1.0% Equality of opportunity (i.e., social inclusion) 1.0% Disease control (e.g., Ebola, Cholera) 0.8% Disaster risk management 0.6% Information and communications technology 0.2% Crime and violence 0.2% 55 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=468) activity do you believe is of greatest VALUE and which Greatest Second Greatest activity is of second greatest value in the DRC? Value Value Combined Capacity development related to World Bank Group 31.5% 15.2% 46.7% supported projects Technical assistance 12.2% 15.0% 27.2% Implementation support 8.8% 12.2% 21.0% Policy advice, studies, analyses 10.7% 8.1% 18.8% Bringing together different groups of stakeholders 8.2% 9.2% 17.3% Promoting knowledge sharing 4.7% 10.0% 14.8% Data and statistics 8.2% 5.6% 13.7% Financial resources 6.2% 7.3% 13.5% Donor coordination 4.3% 7.9% 12.2% Mobilizing third party financial resources 3.0% 5.3% 8.3% Strategy formulation (e.g., PRSP assistance) 1.7% 4.3% 6.0% Other 0.4% 0.2% 0.6% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in the DRC? (Choose no more than TWO) (Responses Combined; N=477) Not focused enough on issues that are unique to post-conflict countries 24.5% Not collaborating enough with private sector 20.1% Not adequately sensitive to political/social realities in the DRC 19.1% Not willing to honestly criticize policies and reform efforts in the country 17.0% World Bank Group’s processes too slow and complex 16.8% Not aligned with country priorities 15.5% Inadequate World Bank Group’s staffing in the DRC 14.0% Too influenced by developed countries 11.9% Staff too inaccessible 10.9% Not enough public disclosure of its work 10.7% Arrogant in its approach 9.6% Not collaborating enough with civil society (e.g., NGOs, CBOs) 8.0% Not adequately flexible 6.7% Not sufficiently focused on sustainable results 4.6% Not collaborating enough with partners such as bilaterals, multilaterals, trust 3.8% funds, UN Other 1.7% Don’t know 1.0% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in the DRC? (Select only ONE response) (N=476) To a fully sufficient degree 9.9% To a somewhat sufficient degree 21.4% To a somewhat insufficient degree 37.8% To a very insufficient degree 28.2% Don’t know 2.7% 56 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=475) Increased its emphasis recently 21.7% Decreased its emphasis recently 22.3% Emphasis has remained pretty consistent over time 42.3% Don’t know 13.7% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=476) Local government 43.5% NGOs/Community Based Organizations 30.3% Beneficiaries 30.3% Private sector 23.9% Religious groups 16.4% Academia/think tanks/research institutes 16.2% Youth/university groups 8.6% Parliament 5.0% Media 4.6% Donor community 4.0% UN agencies 3.2% Peace keeping forces 2.9% Other 2.3% Foundations 1.9% Don’t know 1.5% Regional organizations (e.g., the African Union, SADC, CPGL) 1.1% Emerging donors 0.6% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in the DRC? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 463 13 5.70 2.05 in the DRC* 11. The World Bank Group’s work is aligned with what I consider the 455 19 5.38 2.15 development priorities for the DRC* 57 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree the DRC, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 421 53 5.02 1.97 13. Flexibility (in terms of the institution’s products and services)* 429 45 4.69 1.75 14. Flexibility (in terms of changing country circumstances)* 428 43 4.88 1.77 15. Being inclusive* 359 114 5.20 1.97 16. Openness (sharing data and other information)* 434 39 5.72 1.83 17. Collaboration with the Government* 457 16 6.61 1.83 18. The speed in which it gets things accomplished on the ground* 438 33 5.23 1.85 19. Helping to bring discipline/effective supervision to implementation of 435 38 5.82 1.91 investment projects* 20. Collaboration with civil society* 436 32 5.05 1.71 21. Staff accessibility* 438 34 4.85 1.87 22. Collaboration with other donors and development partners* 351 121 5.54 1.93 23. Collaboration with the private sector* 417 55 4.90 1.90 24. Collaboration with the UN* 344 128 6.28 2.06 25. Straightforwardness and honesty* 414 58 6.24 1.99 26. Treating clients and stakeholders in the DRC with respect* 355 115 5.79 1.93 27. Being a long-term partner* 370 100 6.82 1.95 28. Which TWO organizations are the most valuable for the World Bank Group Percentage of Respondents to collaborate with to tackle fragility in the DRC? (Select no more than TWO) (Responses Combined; N=475) United Nations Development Program (UNDP) 53.9% World Food Program (WFP) 31.8% World Health Organization (WHO) 23.2% The United Nations International Children's Emergency Fund (UNICEF) 20.6% United Nations Peacekeeping 14.9% None. I don’t believe the World Bank Group needs to partner with the UN 12.2% organizations. Don’t know 10.1% Save the Children 3.6% The International Committee of the Red Cross (ICRC) 2.9% The Red Cross 2.5% 58 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in the DRC? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 393 81 4.86 1.99 2. Gender equity (closing the gap between women and men, and boys and 387 88 5.24 1.85 girls) 3. Private sector development 418 56 4.65 1.89 4. Education 451 24 5.80 1.86 5. Public sector governance/reform (i.e., government effectiveness) 442 33 5.62 1.89 6. Global/regional integration 358 118 5.36 2.02 7. Food security 396 80 4.86 1.78 8. Urban development 415 59 4.69 1.82 9. Energy (e.g., electricity) 412 62 4.85 1.96 10. Water and sanitation 427 49 5.04 1.94 11. Pollution 355 119 4.15 1.86 12. Job creation/employment 427 48 4.00 1.87 13. Health 431 43 5.44 2.03 14. Financial markets 331 143 4.75 2.14 15. Transport infrastructure (e.g., roads, bridges, transportation) 424 51 5.00 2.09 16. Agriculture and rural development 426 49 5.16 1.89 17. Trade and exports 341 135 4.30 1.81 18. Crime and violence 324 151 4.12 1.96 19. Natural resource management (e.g., oil, gas, mining) 324 152 4.39 2.03 20. Climate change (e.g., mitigation, adaptation) 345 131 4.98 2.00 21. Poverty reduction 414 60 4.62 1.93 22. Anti-corruption 401 70 4.01 1.97 23. Judiciary reform 386 88 4.50 2.11 24. Economic growth 416 58 4.88 2.04 25. Disaster risk management 318 157 4.26 2.02 26. Equality of opportunity (i.e., social inclusion) 371 103 4.70 1.82 27. Disease control (e.g., Ebola, Cholera) 363 108 5.39 2.15 28. Information and communications technology 337 134 4.63 2.03 29. Gender based violence 352 122 5.28 1.85 30. Security/stabilization/reconstruction 366 107 4.60 1.83 31. Regional conflict and tensions 332 140 4.31 1.87 32. Local governance and institutions 427 48 5.05 1.84 33. Social cohesion 402 73 4.63 1.73 34. Macro-fiscal management 395 81 5.22 2.10 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in the DRC?* (1-To no degree at all, 10-To a very significant 451 26 5.65 1.87 degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 456 20 5.80 1.94 agenda in the DRC?* (1-To no degree at all, 10-To a very significant degree) 59 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) Building and Strengthening Country Systems N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in the 419 58 5.55 2.04 DRC?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in the DRC? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, 432 44 4.82 1.92 Development Policy Loan, Trust Funds, etc.) meet the needs of the DRC* 6. The World Bank Group meets the DRC’s needs for knowledge services (e.g., 435 41 5.32 1.93 research, analysis, data, technical assistance)* 7. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in the DRC? (Select only ONE Percentage of Respondents response) (N=475) Very familiar 3.4% Somewhat familiar 17.5% Somewhat unfamiliar 37.5% Very unfamiliar 24.4% Don’t know 17.3% How effectively does the World Bank Group support the DRC’s efforts … ? (1-Not effectively at all, 10-Very effectively) N DK Mean SD 8. To build stronger domestic resource mobilization systems in the 395 82 4.70 1.87 Government (e.g., tax collection) 9. To develop better and stronger data collection/analytics systems within the 414 63 5.49 1.86 Government 10. To strengthen the country’s crisis preparedness 398 78 5.16 1.97 11. To identify and monitor risks 376 100 5.04 1.99 Systematic Country Diagnostic and Country Partnership Framework Activities N DK Mean SD 12. How effectively does the World Bank Group’s SCD and CPF activities support the DRC’s efforts to manage crisis related risks? (1-Not effectively at all, 10-Very 249 226 5.05 1.89 effectively) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=473) Weekly 7.2% Monthly 19.0% A few times a year 46.7% Rarely 21.4% Never 5.7% 60 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo D. The World Bank Group’s Knowledge Work and Activities (continued) In the DRC, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 434 37 6.13 1.90 3. Include appropriate level of stakeholder involvement during preparation 424 50 5.56 1.92 4. Lead to practical solutions 442 34 5.45 1.90 5. Are source of relevant information on global good practices 415 59 6.03 1.95 6. Are adequately disseminated 443 33 5.05 2.16 7. Are translated enough into local language 436 38 3.53 2.02 8. Are adaptable to the DRC’s specific development challenges and country 437 37 5.43 1.92 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 441 36 5.96 1.98 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 451 26 6.04 1.85 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 439 37 3.94 1.95 2. The World Bank Group effectively monitors and evaluates the projects and 464 11 6.19 2.14 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 435 42 4.72 1.89 4. The World Bank Group’s Environmental and Social Framework requirements 426 51 5.45 1.85 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 410 66 4.95 2.12 6. The World Bank Group takes decisions quickly in the DRC* 426 50 4.31 2.01 7. Working with the World Bank Group increases the DRC’s institutional 455 22 5.63 2.01 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 396 81 5.77 2.01 adequate, the World Bank Group makes appropriate use of them* WBG Staffing in the DRC N DK Mean SD 9. To what extent do you believe the World Bank Group is adequately staffed in 392 83 5.07 2.11 the DRC? (1-To no degree at all, 10-To a very significant degree) 10. To what extent does the World Bank Group’s team in the DRC h ave the Percentage of Respondents right skills mix to tackle the challenges of fragility? (N=477) Almost never 2.9% Rarely 14.3% Sometimes 47.0% Almost always 21.0% Don’t know 14.9% 61 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo E. Working with the World Bank Group (continued) Donor Support to Refugees N DK Mean SD 11. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in the DRC? (1-To no 455 21 4.85 2.12 degree at all, 10-To a very significant degree) 12. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in the DRC? (Choose no more than TWO) (Responses Combined; N=472) Supporting poor and marginalized local communities 38.6% Education 29.7% Health 22.9% Jobs 19.5% Business development 19.5% Social cohesion 19.3% Infrastructure 18.6% Public services 14.2% Macro issues (fiscal accounts, balance of payments, etc.) 8.1% Don’t know 2.3% Other 2.1% F. The Future Role of the World Bank Group in the DRC 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in the DRC? (Choose no more than TWO) (Responses Combined; N=478) Collaborate more effectively with Government clients (e.g., national, state, local) 21.8% Engage more effectively with partners such as bilaterals, multilaterals, trust 20.3% funds, UN Reduce the complexity of obtaining World Bank Group financing 19.0% Offer more innovative financial products 18.6% Ensure greater selectivity in its work 17.4% Engage more directly with beneficiaries 15.9% Engage more effectively with civil society (e.g., NGOs, CBOs) 15.5% Offer more innovative knowledge services 11.9% Increase the level of capacity development in the country 10.3% Help to bring discipline/effective supervision to implementation of World Bank 9.8% Group projects Work faster 8.8% Engage more effectively with private sector 8.8% Improve the quality of its experts as related to the DRC’s specific challenges 7.3% Provide more adequate data/knowledge/statistics/figures on the DRC’s economy 6.9% Increase the level of World Bank Group staffing in the DRC’s office 2.5% Other 2.1% 62 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo F. The Future Role of the World Bank Group in the DRC (continued) 2. When considering the combination of services that the World Bank Group offers in the DRC, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in the DRC? (Select only ONE response) (N=432) Financial services 29.6% Knowledge products 13.9% Convening services 11.6% None of the above 4.9% The combination is appropriate for the DRC 27.1% Don’t know 13.0% 3. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than TWO) (Responses Combined; N=476) Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both 48.3% institutions are engaged Develop joint or complementary projects with the UN, leveraging each 42.2% organization’s comparative advantages Organize more joint meetings and missions with the UN 33.8% Develop guidelines, framework and tools to facilitate operational cooperation 25.4% and cross-financing Share more information about the World Bank Group’s activities, products, and 23.3% knowledge Involve UN experts to a greater degree in World Bank Group activities 13.2% Other 3.6% 4A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in the DRC? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=471) Human capital (education, health, social protection) 56.9% Jobs 40.8% Public financial management 25.3% Support domestic resource mobilization 21.4% Access to basic services 17.2% Social cohesion 15.9% Capacity of state institutions 15.5% Food security 13.2% Stimulating dialogue to promote peace and stability 13.2% Crisis response 11.9% Access to justice systems 11.9% Improving livelihoods 11.9% Crisis preparedness 11.0% Reducing gender-based violence 10.2% Conflict resolution mechanisms 7.9% Security mechanisms 7.0% Social safety nets 6.8% 63 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo F. The Future Role of the World Bank Group in the DRC (continued) 4B. Which THREE areas below would benefit most from other donors in the Percentage of Respondents DRC? (Choose no more than THREE) (Responses Combined; N=472) Access to justice systems 24.4% Human capital (education, health, social protection) 23.1% Social cohesion 22.5% Support domestic resource mobilization 20.3% Jobs 20.3% Public financial management 19.9% Crisis response 18.4% Food security 18.4% Crisis preparedness 17.8% Stimulating dialogue to promote peace and stability 16.7% Reducing gender-based violence 15.5% Access to basic services 14.8% Capacity of state institutions 14.8% Security mechanisms 14.6% Improving livelihoods 14.6% Conflict resolution mechanisms 13.6% Social safety nets 10.0% G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in the DRC? (N=476) Never 9.5% Less than once a year 16.0% Once a year to a few times a year 41.8% Less than once a month 12.4% At least once a month 16.2% At least once a week 4.2% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in the DRC? (Choose no more than TWO) (Responses Combined; N=475) Internet 61.1% Local radio 22.9% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 22.9% Local television 21.5% International radio 21.1% International television 19.6% International newspapers 9.1% Local newspapers 5.9% Periodicals 5.5% Other 1.3% 64 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo G. Communication and Information Sharing (continued) 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=478) World Bank Group’s seminars/workshops/conferences 54.4% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 46.9% World Bank Group’s publications and other written materials 42.3% e-Newsletters 20.3% World Bank Group’s website 18.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 4.8% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=477) High speed/WiFi 77.6% Dial-up 22.4% 5. Over the past SIX MONTHS, on average how often did Percentage of Respondents you do any of the following related to the World Bank Every few Every few Every few Group (WBG)? days weeks months Not at all Read, viewed or heard a story about the WBG in local media 11.4% 26.8% 49.6% 12.2% (newspaper, magazine, TV, radio) (N=474) Read, viewed or heard a story about the WBG in global 12.2% 23.2% 49.4% 15.2% media (newspaper, magazine, TV, radio) (N=474) Interacted with the WBG on Social Media (e.g. read a post 6.8% 12.9% 30.8% 49.6% or tweet, liked, commented, shared, retweeted) (N=474) Visited a WBG website (e.g. read a blog, used data) (N=474) 6.5% 20.9% 42.8% 29.7% Attended an event/conference hosted by the WBG (N=474) 2.7% 7.6% 50.6% 39.0% Watched a webinar or online event hosted by the WBG 1.7% 5.5% 30.7% 62.2% (N=476) Read some or all of a WBG research paper or publication 4.6% 16.7% 50.0% 28.7% (N=474) Met professionally with WBG staff (N=475) 3.6% 6.9% 38.9% 50.5% Read a WBG e-newsletter (N=475) 3.2% 12.2% 40.0% 44.6% 65 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo H. Background Information 1. Which of the following best describes your current affiliation? Percentage of Respondents (Select only ONE response) (N=477) Employee of a Ministry, Ministerial Department or Implementation Agency 15.3% Private Sector Organization 11.9% NGO/Community Based Organization 10.5% Academia/Research Institute/Think Tank 9.9% Local Government Office or Staff 9.0% Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported 6.1% project/program Media 5.7% Independent Government Institution (i.e., Regulatory Agency, Central 4.0% Bank/oversight institution) Office of Minister 3.8% Office of Parliamentarian 3.6% Bilateral Agency 3.4% Private Foundation 2.9% Trade Union 2.7% Financial Sector/Private Bank 2.3% Multilateral Agency 2.1% Judiciary Branch 2.1% Youth Group 1.9% Faith-Based Group 1.7% Other 1.0% Office of the President, Prime Minister 0.2% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=474) Education 16.0% Other 10.3% Governance 9.3% Generalist (specialized in multiple sectors) 9.1% Health, nutrition, and population 7.4% Public-private partnerships 7.0% Urban, rural, and social development 6.8% Environment and natural resources 6.5% Macroeconomics and fiscal management 4.6% Social protection and labor 3.8% Finance and markets 3.4% Agriculture 2.5% Trade and competitiveness 1.9% Gender 1.9% Transport and ICT 1.9% Jobs 1.9% Fragility, conflict and violence 1.5% Water 1.1% Energy and extractives 1.1% Poverty 1.1% Climate change 1.1% 66 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, MIGA, ICSID) in your country? (N=476) Yes 43.3% No 56.7% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in the DRC? (Select only ONE response) (N=205) The World Bank (IDA) 82.9% The International Finance Corporation (IFC) 12.7% The Multilateral Investment Guarantee Agency (MIGA) 3.4% International Centre for Settlement of Investment Disputes (ICSID) 1.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=473) Yes 26.0% No 74.0% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in the DRC? (Choose no more than TWO) (Responses Combined; N=471) Engage in World Bank Group related/sponsored events/activities 42.9% Collaborate as part of my professional duties 38.2% Observer (i.e., follow in media, discuss in informal conversations, etc.) 34.8% Use World Bank Group reports/data 32.5% Use World Bank Group website for information, data, research, etc. 22.5% Percentage of Respondents 7. What’s your gender? (N=473) Female 15.0% Male 85.0% Percentage of Respondents 8. What’s your age? (N=475) 25 and under 0.0% 26-35 16.0% 36-45 28.6% 46-55 32.6% 56 and above 22.7% Percentage of Respondents 9. Which best represents your geographic location? (N=478) Kinshasa 76.6% Other 18.6% Matadi 4.8% 67 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Appendix B: Responses to Selected Questions by Stakeholder Groups14  Office of the President/Prime Minister/Minister N=19  Office of Parliamentarian N=17  Employee of a Ministry N=73  PMU/Consultant on WBG Project N=29  Local Government N=43  Bilateral/Multilateral Agency N=26  Private Sector/Financial Sector/Private Bank N=68  CSO N=94  Media N=27  Independent Government Institution N=19  Academia N=47  Other15 N=15 A. General Issues facing the DRC When you think about the future in the DRC, are you … ? Office of President/ PMU/ Bilateral/ Independent Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. Percentage of Respondents Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Very pessimistic 0.0% 0.0% 8.2% 10.3% 7.0% 7.7% 2.9% 10.6% 7.4% 0.0% 6.4% 6.7% Somewhat pessimistic 5.3% 5.9% 6.8% 10.3% 4.7% 0.0% 11.8% 9.6% 7.4% 15.8% 14.9% 6.7% Somewhat optimistic 31.6% 52.9% 47.9% 37.9% 30.2% 30.8% 36.8% 24.5% 44.4% 36.8% 34.0% 46.7% Very optimistic 57.9% 41.2% 35.6% 41.4% 58.1% 53.8% 47.1% 51.1% 40.7% 47.4% 42.6% 33.3% Not sure 5.3% 0.0% 1.4% 0.0% 0.0% 7.7% 1.5% 4.3% 0.0% 0.0% 2.1% 6.7% 14 Only 477 respondents provided information about their current affiliation (question H1 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 15 Includes the following categories: Judiciary Branch (N=10) and Other (N=5). 68 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues facing the DRC (continued) Listed below are a number of development priorities in the DRC. Please identify which of the following you consider the most important development priorities in the DRC. (Choose no more than THREE) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Pollution 0.0% 0.0% 4.1% 0.0% 7.0% 7.7% 5.9% 4.3% 3.7% 0.0% 2.1% 0.0% Job creation/employment 72.2% 70.6% 53.4% 57.1% 69.8% 80.8% 60.3% 66.7% 70.4% 47.4% 53.2% 60.0% Health 22.2% 23.5% 32.9% 17.9% 30.2% 26.9% 27.9% 22.6% 22.2% 26.3% 34.0% 20.0% Financial markets 16.7% 0.0% 2.7% 3.6% 4.7% 0.0% 4.4% 6.5% 0.0% 5.3% 0.0% 6.7% Gender based violence 11.1% 0.0% 4.1% 0.0% 2.3% 0.0% 1.5% 1.1% 3.7% 0.0% 0.0% 0.0% Social protection 16.7% 5.9% 5.5% 10.7% 11.6% 7.7% 10.3% 12.9% 7.4% 15.8% 8.5% 13.3% Gender equity (closing the gap between women and men, and boys 5.6% 0.0% 4.1% 3.6% 0.0% 0.0% 1.5% 2.2% 3.7% 5.3% 0.0% 6.7% and girls) Private sector development 11.1% 17.6% 13.7% 10.7% 7.0% 7.7% 19.1% 10.8% 14.8% 26.3% 14.9% 33.3% Education 44.4% 52.9% 49.3% 35.7% 51.2% 53.8% 39.7% 43.0% 37.0% 31.6% 53.2% 26.7% Security/stabilization/reconstruction 11.1% 17.6% 19.2% 21.4% 11.6% 0.0% 13.2% 9.7% 14.8% 0.0% 4.3% 0.0% Public sector governance/reform 27.8% 23.5% 19.2% 21.4% 4.7% 7.7% 19.1% 15.1% 22.2% 26.3% 19.1% 33.3% Global/regional integration 0.0% 0.0% 0.0% 7.1% 2.3% 0.0% 1.5% 1.1% 3.7% 0.0% 0.0% 0.0% Food security* 0.0% 0.0% 4.1% 0.0% 18.6% 0.0% 2.9% 7.5% 0.0% 5.3% 2.1% 6.7% Urban development* 0.0% 0.0% 6.8% 0.0% 0.0% 0.0% 1.5% 0.0% 3.7% 0.0% 0.0% 6.7% Energy 0.0% 5.9% 1.4% 10.7% 14.0% 3.8% 4.4% 5.4% 3.7% 0.0% 8.5% 0.0% Water and sanitation 0.0% 0.0% 2.7% 7.1% 2.3% 0.0% 1.5% 3.2% 3.7% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 0.0% Disaster risk management 0.0% 0.0% 1.4% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 2.7% 0.0% 0.0% 3.8% 4.4% 3.2% 0.0% 0.0% 2.1% 0.0% Disease control 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% technology* Macro-fiscal management 5.6% 0.0% 2.7% 7.1% 0.0% 0.0% 4.4% 4.3% 3.7% 0.0% 2.1% 0.0% Transport infrastructure 27.8% 35.3% 16.4% 10.7% 11.6% 19.2% 19.1% 17.2% 18.5% 10.5% 12.8% 20.0% Agriculture and rural development 22.2% 29.4% 15.1% 25.0% 9.3% 19.2% 16.2% 18.3% 33.3% 15.8% 25.5% 13.3% Trade and exports 0.0% 0.0% 1.4% 0.0% 2.3% 3.8% 0.0% 1.1% 0.0% 10.5% 2.1% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 1.4% 0.0% 2.3% 0.0% 2.9% 0.0% 0.0% 0.0% 2.1% 0.0% Natural resource management 0.0% 0.0% 2.7% 3.6% 0.0% 3.8% 4.4% 11.8% 7.4% 10.5% 0.0% 6.7% Climate change 0.0% 0.0% 1.4% 3.6% 0.0% 0.0% 0.0% 1.1% 3.7% 0.0% 0.0% 0.0% Poverty reduction 0.0% 5.9% 1.4% 10.7% 4.7% 7.7% 5.9% 4.3% 11.1% 10.5% 10.6% 0.0% Anti-corruption 5.6% 5.9% 9.6% 10.7% 9.3% 7.7% 11.8% 7.5% 3.7% 10.5% 14.9% 13.3% Judiciary reform 0.0% 5.9% 6.8% 0.0% 4.7% 7.7% 1.5% 2.2% 0.0% 0.0% 8.5% 0.0% Economic growth* 0.0% 0.0% 4.1% 0.0% 4.7% 26.9% 8.8% 5.4% 3.7% 31.6% 4.3% 6.7% Local governance and institutions 0.0% 0.0% 4.1% 10.7% 7.0% 0.0% 1.5% 6.5% 0.0% 5.3% 4.3% 13.3% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues facing the DRC (continued) When economic and/or social reform efforts fail or are slow to take place in the DRC, which of the following would you attribute this to? (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Ongoing conflict and instability 26.3% 23.5% 26.4% 28.6% 48.8% 34.6% 27.3% 32.6% 33.3% 11.1% 34.0% 6.7% Inadequate funding 21.1% 0.0% 13.9% 10.7% 16.3% 3.8% 6.1% 21.7% 14.8% 22.2% 10.6% 26.7% Political pressures and obstacles 42.1% 41.2% 36.1% 39.3% 25.6% 34.6% 27.3% 31.5% 37.0% 38.9% 34.0% 40.0% Inadequate level of private sector 10.5% 17.6% 4.2% 7.1% 2.3% 11.5% 15.2% 8.7% 11.1% 11.1% 6.4% 13.3% participation Inadequate level of citizen/civil 10.5% 5.9% 6.9% 10.7% 9.3% 7.7% 7.6% 13.0% 3.7% 11.1% 4.3% 13.3% society participation Inadequate level of donor 0.0% 5.9% 2.8% 0.0% 4.7% 3.8% 3.0% 2.2% 3.7% 0.0% 4.3% 0.0% coordination Reforms are not well thought out in 26.3% 11.8% 27.8% 25.0% 23.3% 30.8% 34.8% 27.2% 18.5% 27.8% 23.4% 13.3% light of country challenges Poor coordination within the 5.3% 0.0% 8.3% 14.3% 9.3% 3.8% 12.1% 2.2% 7.4% 11.1% 4.3% 0.0% government Inadequate level of government 15.8% 23.5% 37.5% 25.0% 20.9% 34.6% 27.3% 22.8% 33.3% 33.3% 19.1% 13.3% accountability Inadequate level of capacity in the 0.0% 5.9% 6.9% 3.6% 11.6% 3.8% 1.5% 4.3% 7.4% 11.1% 10.6% 20.0% government Corruption 42.1% 52.9% 25.0% 35.7% 25.6% 30.8% 33.3% 31.5% 25.9% 22.2% 42.6% 40.0% Private sector involvement and/or 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 1.5% 1.1% 0.0% 0.0% 0.0% 0.0% influence Other 0.0% 0.0% 1.4% 0.0% 2.3% 0.0% 0.0% 0.0% 3.7% 0.0% 2.1% 6.7% Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you trust the World 17 6.29 1.96 16 5.69 2.24 72 6.08 1.78 29 6.72 2.25 42 6.26 2.21 25 6.40 1.71 63 6.30 2.19 93 6.59 1.89 26 6.19 2.04 19 7.63 1.64 44 6.55 2.25 14 6.00 2.35 Bank Group to do what is right? (1-To no degree at all, 10-To a very significant degree) 70 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo A. General Issues facing the DRC (continued) When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in the DRC. (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other None. I do not consider the DRC a 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% fragile state. Crime and violence 16.7% 17.6% 15.3% 3.4% 11.6% 3.8% 14.7% 13.8% 18.5% 5.3% 8.7% 6.7% High influx of refugees/migrants 5.6% 11.8% 6.9% 10.3% 11.6% 7.7% 5.9% 6.4% 7.4% 5.3% 6.5% 6.7% Lack of access to development 27.8% 17.6% 26.4% 31.0% 30.2% 15.4% 17.6% 19.1% 7.4% 31.6% 8.7% 26.7% finance Policy inconsistency 22.2% 29.4% 27.8% 24.1% 20.9% 30.8% 26.5% 35.1% 33.3% 26.3% 34.8% 20.0% Weak social cohesion 5.6% 17.6% 4.2% 3.4% 7.0% 3.8% 4.4% 10.6% 14.8% 5.3% 2.2% 0.0% Weak institutional capacity* 5.6% 11.8% 19.4% 37.9% 27.9% 0.0% 22.1% 10.6% 14.8% 31.6% 17.4% 40.0% Food insecurity 11.1% 11.8% 4.2% 6.9% 4.7% 3.8% 7.4% 11.7% 7.4% 5.3% 17.4% 6.7% High levels of corruption 44.4% 41.2% 34.7% 41.4% 34.9% 30.8% 42.6% 48.9% 40.7% 31.6% 45.7% 33.3% Weak accountability 0.0% 5.9% 6.9% 10.3% 4.7% 23.1% 16.2% 7.4% 7.4% 21.1% 8.7% 0.0% Lack of security 16.7% 0.0% 5.6% 17.2% 4.7% 11.5% 11.8% 4.3% 18.5% 5.3% 6.5% 20.0% Political uncertainty 16.7% 29.4% 18.1% 0.0% 18.6% 30.8% 17.6% 13.8% 14.8% 10.5% 30.4% 6.7% Low levels of political and economic 5.6% 0.0% 22.2% 10.3% 4.7% 26.9% 5.9% 14.9% 11.1% 21.1% 6.5% 13.3% inclusion* Other 5.6% 0.0% 2.8% 0.0% 2.3% 3.8% 2.9% 1.1% 0.0% 0.0% 2.2% 13.3% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of 18 6.61 1.42 17 6.41 0.94 73 5.86 1.64 29 6.66 2.06 43 5.84 2.19 25 6.24 1.48 68 6.06 1.93 93 6.13 2.07 27 6.37 1.84 19 7.79 1.36 47 6.04 2.03 15 5.20 2.51 the World Bank Group in the DRC?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness 18 5.78 1.26 17 6.24 1.71 73 5.45 1.78 29 6.17 2.17 43 6.00 2.18 26 5.69 1.59 68 5.43 1.99 91 6.13 2.03 27 5.89 2.21 19 7.05 1.72 43 6.07 2.13 14 5.07 2.56 in the DRC. (1-Not effective at all, 10-Very effective) 71 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in the DRC, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the DRC? (Choose no more than THREE) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Food security 27.8% 11.8% 5.5% 20.7% 18.6% 11.5% 14.7% 17.0% 25.9% 10.5% 17.0% 20.0% Urban development 16.7% 0.0% 15.1% 3.4% 9.3% 7.7% 7.4% 13.8% 7.4% 0.0% 4.3% 20.0% Gender based violence 11.1% 0.0% 2.7% 3.4% 9.3% 3.8% 0.0% 2.1% 0.0% 0.0% 2.1% 0.0% Energy 5.6% 17.6% 11.0% 17.2% 9.3% 15.4% 16.2% 12.8% 11.1% 0.0% 19.1% 33.3% Water and sanitation 11.1% 23.5% 6.8% 6.9% 9.3% 3.8% 5.9% 9.6% 7.4% 5.3% 6.4% 20.0% Pollution 0.0% 5.9% 4.1% 0.0% 2.3% 0.0% 8.8% 5.3% 0.0% 0.0% 6.4% 13.3% Job creation/employment 50.0% 35.3% 52.1% 51.7% 67.4% 53.8% 52.9% 54.3% 63.0% 52.6% 34.0% 33.3% Health 5.6% 35.3% 20.5% 10.3% 16.3% 15.4% 10.3% 19.1% 18.5% 15.8% 25.5% 13.3% Regional conflict and tensions 5.6% 5.9% 4.1% 3.4% 2.3% 3.8% 2.9% 3.2% 0.0% 10.5% 0.0% 13.3% Financial markets 0.0% 0.0% 4.1% 6.9% 2.3% 0.0% 2.9% 6.4% 0.0% 0.0% 0.0% 6.7% Social protection 5.6% 0.0% 8.2% 6.9% 7.0% 3.8% 1.5% 7.4% 7.4% 5.3% 2.1% 0.0% Gender equity (closing the gap between women and men, and boys 11.1% 0.0% 0.0% 0.0% 2.3% 0.0% 1.5% 0.0% 0.0% 5.3% 0.0% 0.0% and girls)* Private sector development 22.2% 11.8% 16.4% 10.3% 11.6% 7.7% 23.5% 11.7% 14.8% 26.3% 10.6% 20.0% Education* 38.9% 64.7% 24.7% 24.1% 39.5% 42.3% 25.0% 24.5% 25.9% 26.3% 53.2% 33.3% Public sector governance/reform 16.7% 11.8% 16.4% 27.6% 11.6% 11.5% 11.8% 17.0% 14.8% 5.3% 14.9% 20.0% Security/stabilization/reconstruction 16.7% 0.0% 4.1% 10.3% 4.7% 3.8% 4.4% 2.1% 0.0% 5.3% 6.4% 6.7% Global/regional integration 0.0% 0.0% 1.4% 0.0% 2.3% 0.0% 1.5% 3.2% 0.0% 5.3% 0.0% 0.0% Poverty reduction 5.6% 23.5% 8.2% 20.7% 11.6% 11.5% 11.8% 8.5% 11.1% 5.3% 8.5% 0.0% Anti-corruption 5.6% 5.9% 15.1% 13.8% 11.6% 15.4% 11.8% 13.8% 14.8% 0.0% 10.6% 6.7% Macro-fiscal management 0.0% 0.0% 2.7% 3.4% 2.3% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 0.0% 5.9% 1.4% 3.4% 2.3% 3.8% 4.4% 6.4% 3.7% 0.0% 4.3% 0.0% Economic growth* 5.6% 0.0% 2.7% 0.0% 7.0% 19.2% 13.2% 4.3% 0.0% 21.1% 4.3% 0.0% Disaster risk management 0.0% 0.0% 1.4% 0.0% 2.3% 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 15.8% 0.0% 0.0% Disease control 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 2.1% 0.0% 0.0% 0.0% 6.7% Local governance and institutions 0.0% 5.9% 11.0% 3.4% 7.0% 7.7% 5.9% 2.1% 7.4% 0.0% 14.9% 6.7% Information and communications 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% technology Transport infrastructure 11.1% 11.8% 20.5% 17.2% 9.3% 11.5% 19.1% 12.8% 22.2% 31.6% 19.1% 0.0% Agriculture and rural development 11.1% 11.8% 17.8% 17.2% 7.0% 23.1% 13.2% 19.1% 25.9% 10.5% 17.0% 13.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 2.3% 3.8% 4.4% 1.1% 0.0% 0.0% 2.1% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 5.6% 0.0% 4.1% 3.4% 0.0% 0.0% 2.9% 6.4% 0.0% 15.8% 0.0% 0.0% Social cohesion 0.0% 5.9% 2.7% 0.0% 2.3% 0.0% 0.0% 2.1% 11.1% 5.3% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 4.4% 0.0% 0.0% 0.0% 2.1% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, soci al protection)?* Office of President/ PMU/ Bilateral/ Independent Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. Percentage of Respondents Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Increased its emphasis recently 5.6% 11.8% 30.1% 44.8% 16.3% 11.5% 13.2% 24.5% 33.3% 15.8% 17.8% 20.0% Decreased its emphasis recently 16.7% 29.4% 20.5% 10.3% 34.9% 38.5% 10.3% 23.4% 18.5% 42.1% 20.0% 26.7% Emphasis has remained pretty 55.6% 29.4% 37.0% 34.5% 39.5% 42.3% 52.9% 41.5% 40.7% 31.6% 48.9% 40.0% consistent over time Don’t know 22.2% 29.4% 12.3% 10.3% 9.3% 7.7% 23.5% 10.6% 7.4% 10.5% 13.3% 13.3% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Local government* 77.8% 41.2% 53.4% 48.3% 53.5% 26.9% 36.8% 45.7% 30.8% 15.8% 38.3% 40.0% Donor community* 0.0% 11.8% 1.4% 10.3% 2.3% 3.8% 0.0% 5.3% 3.8% 5.3% 2.1% 20.0% NGOs/Community Based 16.7% 11.8% 27.4% 24.1% 34.9% 53.8% 19.1% 42.6% 34.6% 47.4% 17.0% 26.7% Organizations* Beneficiaries 22.2% 11.8% 34.2% 31.0% 39.5% 38.5% 36.8% 28.7% 23.1% 15.8% 25.5% 26.7% Youth/university groups 5.6% 0.0% 9.6% 3.4% 7.0% 11.5% 7.4% 8.5% 11.5% 10.5% 17.0% 0.0% Private sector* 22.2% 23.5% 19.2% 27.6% 11.6% 15.4% 45.6% 19.1% 15.4% 26.3% 25.5% 26.7% Academia/think tanks/research 5.6% 23.5% 15.1% 24.1% 20.9% 7.7% 14.7% 10.6% 15.4% 10.5% 31.9% 13.3% institutes Parliament* 5.6% 47.1% 4.1% 6.9% 2.3% 3.8% 2.9% 4.3% 0.0% 5.3% 2.1% 0.0% Religious groups 11.1% 11.8% 12.3% 3.4% 11.6% 23.1% 20.6% 18.1% 15.4% 26.3% 21.3% 13.3% Emerging donors 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 2.1% 0.0% UN agencies 0.0% 5.9% 4.1% 10.3% 0.0% 3.8% 1.5% 1.1% 7.7% 10.5% 0.0% 6.7% Regional organizations 0.0% 0.0% 2.7% 3.4% 0.0% 0.0% 1.5% 0.0% 3.8% 0.0% 0.0% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 7.0% 3.8% 0.0% 3.2% 0.0% 0.0% 4.3% 0.0% Media* 0.0% 5.9% 1.4% 6.9% 4.7% 0.0% 2.9% 3.2% 38.5% 5.3% 0.0% 0.0% Peace keeping forces* 11.1% 5.9% 2.7% 0.0% 2.3% 0.0% 0.0% 3.2% 0.0% 10.5% 0.0% 20.0% Other 5.6% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 2.1% 6.7% Don’t know 5.6% 0.0% 1.4% 0.0% 0.0% 3.8% 2.9% 0.0% 0.0% 5.3% 2.1% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in the DRC? (1-Strongly disagree, 10-Strongly agree) Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 18 5.28 1.45 16 6.13 1.09 72 5.18 1.83 28 6.18 2.28 42 5.29 2.17 26 5.77 1.66 64 5.58 1.88 90 6.19 2.05 27 6.07 2.09 19 6.95 1.27 45 5.31 2.59 15 5.00 2.56 development in the DRC* The World Bank Group’s work is aligned with what I consider the 17 5.18 1.55 17 5.12 2.00 70 4.66 1.79 29 6.17 2.17 40 5.30 2.24 26 5.08 1.92 64 5.45 1.94 86 5.92 2.23 27 5.81 2.24 18 6.89 2.08 45 4.58 2.34 15 5.20 2.43 development priorities for the DRC* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in the DRC, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 16 4.19 1.94 16 5.13 1.15 63 4.41 1.86 27 5.67 1.84 38 5.21 2.04 23 5.35 1.82 57 5.02 2.06 83 5.18 1.98 25 5.72 1.86 17 5.59 1.58 40 4.65 2.07 15 4.53 2.47 Flexibility (in terms of the institution’s 16 5.13 1.45 14 5.29 1.68 66 4.42 1.66 28 4.79 1.77 38 4.34 1.71 26 4.77 1.45 59 4.66 1.65 82 4.79 1.77 24 5.21 1.86 17 5.41 1.66 44 4.48 1.89 14 4.07 2.43 products and services) Flexibility (in terms of changing 15 4.60 1.40 14 4.64 1.34 67 4.45 1.76 26 5.27 1.59 40 4.73 1.95 25 4.88 1.69 58 4.76 1.64 82 5.34 1.69 25 5.32 2.17 16 5.44 1.63 44 4.55 1.69 15 4.67 2.53 country circumstances) Being inclusive 14 4.57 1.45 10 5.80 1.75 52 4.77 1.82 26 5.77 2.27 36 5.33 1.85 23 5.91 1.98 47 4.91 2.08 71 5.45 1.89 23 5.43 1.93 14 5.57 1.95 30 4.67 1.97 12 4.67 2.42 Openness (sharing data and other 18 5.06 1.16 16 5.50 1.86 65 5.42 1.55 28 6.18 1.93 40 5.45 1.91 26 6.38 2.00 60 5.73 1.69 85 5.64 1.94 25 6.12 1.92 16 7.13 1.41 39 5.69 1.79 15 5.13 2.26 information)* Collaboration with the Government* 18 6.72 1.27 17 7.18 1.38 71 6.07 1.74 28 6.96 1.84 41 6.61 1.77 26 6.73 1.87 61 6.23 1.93 91 6.87 1.81 27 6.85 1.90 18 7.61 1.46 43 6.53 1.79 15 6.20 2.62 The speed in which it gets things 16 5.19 2.04 17 5.88 1.41 67 4.52 1.65 28 5.29 1.76 40 4.98 1.66 26 5.92 1.79 60 5.47 1.93 85 5.46 1.78 25 5.40 1.83 16 6.13 1.63 42 4.93 2.08 15 4.47 2.33 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 18 5.61 1.14 16 6.31 1.74 68 5.28 1.96 28 6.14 2.14 40 5.68 1.76 25 6.12 1.69 56 6.02 1.91 88 5.92 1.98 26 6.15 1.80 16 6.50 1.15 39 5.67 1.95 14 5.21 2.72 investment projects Collaboration with civil society* 16 4.25 1.29 17 4.65 1.32 64 4.81 1.59 26 6.08 2.12 42 5.00 1.78 22 5.55 0.96 59 4.93 1.35 90 5.20 1.79 25 5.48 1.64 18 5.39 1.97 41 4.68 1.86 15 4.67 2.13 Staff accessibility* 17 4.29 1.79 17 4.71 1.96 69 4.59 1.57 26 5.88 2.07 41 4.98 1.72 25 5.80 1.38 58 4.60 1.96 83 4.98 1.78 27 5.07 2.16 18 5.67 1.85 42 4.21 1.88 14 3.86 2.07 Collaboration with other donors and 12 5.33 1.56 10 6.00 1.41 47 5.17 2.07 26 6.65 1.96 31 5.42 1.86 23 6.35 1.58 48 5.60 2.01 69 5.41 1.83 24 5.38 2.22 15 6.07 1.22 32 5.16 1.83 13 4.62 2.36 development partners* Collaboration with the private sector* 16 4.63 1.02 11 5.09 1.38 61 4.34 1.57 26 5.81 2.19 38 4.82 1.77 21 5.38 1.53 61 4.64 1.84 86 4.93 2.00 26 5.77 2.35 17 5.53 2.37 39 4.72 1.79 14 4.50 2.10 Collaboration with the UN 13 5.46 1.61 9 5.67 1.73 52 5.83 1.96 24 6.67 2.26 31 7.23 2.16 21 6.81 1.78 48 6.02 2.07 67 6.58 2.02 22 5.73 2.37 13 6.54 1.33 30 6.07 2.16 13 6.00 2.16 Straightforwardness and honesty 13 5.54 0.97 15 5.80 1.82 66 5.68 1.88 26 6.27 1.78 33 6.33 2.17 26 6.27 1.76 58 6.36 2.11 84 6.64 1.94 25 6.40 1.98 17 7.18 1.78 38 6.00 2.13 12 6.00 2.89 Treating clients and stakeholders in 12 5.00 1.28 10 5.70 2.16 48 5.06 1.71 26 6.35 1.77 30 5.50 1.98 21 6.05 1.83 46 6.04 1.67 76 6.04 2.01 23 6.43 2.50 16 6.63 1.86 33 5.09 1.91 13 5.69 1.70 the DRC with respect* Being a long-term partner 13 6.23 1.64 12 7.17 1.19 57 6.35 2.04 28 7.29 1.86 32 7.09 1.96 22 6.64 1.79 46 6.87 1.81 76 7.01 1.87 21 6.67 2.29 17 7.65 1.66 32 6.75 2.08 13 6.08 2.87 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 17 5.47 1.70 16 5.56 1.41 71 5.03 1.84 29 6.21 1.92 40 5.85 1.72 26 5.35 1.29 63 5.70 1.83 87 5.77 2.00 26 6.35 2.06 18 6.83 1.15 43 5.44 1.89 15 4.87 2.36 development results in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group influence the development 18 5.89 1.32 15 5.40 1.64 69 5.32 1.97 29 6.07 2.02 42 5.93 2.05 26 5.69 1.19 65 5.77 1.77 90 5.97 2.07 25 6.20 2.36 17 7.00 1.46 45 5.53 1.89 14 5.71 2.58 agenda in the DRC? (1-To no degree at all, 10-To a very significant degree) Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing 18 5.78 1.17 12 6.17 1.27 65 4.98 2.06 27 6.63 1.96 39 5.41 2.34 25 5.32 1.31 63 5.29 1.87 81 5.64 2.09 24 5.50 2.38 15 6.93 1.22 37 5.51 2.16 13 5.46 2.85 country systems in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in the DRC? (1- Strongly disagree, 10- Strongly agree) Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of the 17 5.47 1.37 15 4.53 1.77 64 4.39 1.66 28 5.43 2.23 38 4.18 2.29 26 5.04 1.71 61 4.98 1.68 81 4.94 1.93 26 5.04 2.24 18 6.06 1.30 45 4.47 1.87 13 4.00 2.58 DRC* The World Bank Group meets the 18 5.89 1.23 14 4.86 1.92 66 4.94 1.56 28 5.50 2.25 40 5.35 1.81 24 5.46 1.82 61 5.51 1.82 85 5.44 2.04 24 5.50 2.25 18 6.33 1.71 42 4.67 2.01 15 5.00 2.80 DRC’s needs for knowledge services *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of President/ PMU/ Bilateral/ Independent Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. Percentage of Respondents Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Weekly 5.6% 0.0% 6.8% 6.9% 2.4% 11.5% 4.5% 10.8% 11.1% 21.1% 4.3% 0.0% Monthly 27.8% 23.5% 15.1% 31.0% 19.0% 34.6% 19.4% 19.4% 18.5% 15.8% 8.7% 6.7% A few times a year 61.1% 64.7% 47.9% 37.9% 59.5% 34.6% 46.3% 40.9% 37.0% 36.8% 54.3% 46.7% Rarely 5.6% 5.9% 24.7% 17.2% 16.7% 19.2% 19.4% 22.6% 29.6% 21.1% 28.3% 33.3% Never 0.0% 5.9% 5.5% 6.9% 2.4% 0.0% 10.4% 6.5% 3.7% 5.3% 4.3% 13.3% In the DRC, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to the DRC’s specific development challenges and country 16 5.25 0.86 17 5.65 1.80 60 4.83 1.56 26 6.42 1.98 42 5.36 2.36 25 5.44 1.04 62 5.23 2.05 85 5.33 1.85 26 6.27 1.89 18 5.89 1.49 45 5.64 2.09 14 5.36 2.71 circumstances* *Significantly different between stakeholder groups Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 16 5.56 1.26 15 5.53 1.19 69 5.38 1.87 26 6.69 2.02 41 5.73 2.37 26 5.42 1.50 62 5.95 1.86 87 6.16 2.08 25 6.68 2.14 19 6.68 1.25 43 5.98 2.14 12 6.58 2.43 make to development results in your country?* Overall, how would you rate the technical quality of the World Bank 18 5.89 1.45 17 5.71 1.21 70 5.73 1.78 27 6.89 2.04 41 6.05 2.32 26 5.73 1.31 62 5.95 1.64 88 6.22 1.84 25 6.28 2.13 19 6.79 1.62 43 5.95 1.86 14 5.50 2.50 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Office of the Bilateral/ Independent President/Prime Office of Employee of a PMU/Consultant Multilateral Govt. Minister/Minister Parliamentarian Ministry on WBG Project Local Govt. Agency Private Sector CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes 18 4.00 1.33 15 3.40 1.76 67 3.97 1.65 27 5.00 2.45 35 4.34 2.30 26 4.58 1.79 60 4.20 1.93 86 4.50 2.05 23 4.26 1.74 16 5.06 2.17 41 4.17 2.14 12 4.42 2.97 decisions quickly in the DRC Where country systems are adequate, the World Bank Group makes 16 5.13 0.96 12 5.50 1.38 58 5.16 1.69 23 6.43 2.48 37 5.73 2.23 24 5.88 1.45 60 5.55 2.07 78 5.94 2.02 23 6.00 2.26 17 6.18 1.88 34 6.18 2.11 14 6.29 2.64 appropriate use of them In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in the DRC? (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Social cohesion 22.2% 0.0% 16.9% 27.6% 25.6% 3.8% 11.8% 22.8% 29.6% 15.8% 26.1% 20.0% Public services 16.7% 11.8% 22.5% 20.7% 14.0% 11.5% 5.9% 13.0% 11.1% 10.5% 10.9% 33.3% Macro issues 0.0% 11.8% 8.5% 17.2% 16.3% 3.8% 8.8% 6.5% 0.0% 5.3% 6.5% 6.7% Education 33.3% 41.2% 23.9% 13.8% 34.9% 26.9% 27.9% 32.6% 29.6% 26.3% 37.0% 26.7% Health 11.1% 35.3% 18.3% 24.1% 23.3% 26.9% 29.4% 28.3% 18.5% 26.3% 13.0% 6.7% Supporting poor and marginalized 33.3% 41.2% 33.8% 69.0% 41.9% 53.8% 41.2% 23.9% 37.0% 36.8% 41.3% 46.7% local communities* Jobs 22.2% 11.8% 22.5% 6.9% 20.9% 11.5% 16.2% 27.2% 11.1% 26.3% 21.7% 6.7% Business development 16.7% 29.4% 15.5% 6.9% 9.3% 26.9% 23.5% 21.7% 22.2% 36.8% 17.4% 20.0% Infrastructure 27.8% 17.6% 22.5% 13.8% 9.3% 23.1% 16.2% 18.5% 33.3% 15.8% 13.0% 26.7% Other 5.6% 0.0% 1.4% 0.0% 0.0% 7.7% 1.5% 1.1% 0.0% 0.0% 6.5% 6.7% Don’t know 5.6% 0.0% 2.8% 0.0% 2.3% 0.0% 5.9% 1.1% 3.7% 0.0% 2.2% 0.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo F. The Future Role of the World Bank Group in the DRC Which of the following SHOULD the World Bank Group do to make itself of greater value in the DRC? (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Engage more effectively with partners such as bilaterals, multilaterals, trust 21.1% 5.9% 23.3% 20.7% 30.2% 34.6% 19.1% 14.9% 14.8% 15.8% 14.9% 40.0% funds, UN Offer more innovative financial 26.3% 11.8% 19.2% 24.1% 14.0% 19.2% 20.6% 18.1% 22.2% 15.8% 17.0% 13.3% products Ensure greater selectivity in its work 15.8% 17.6% 17.8% 20.7% 20.9% 23.1% 17.6% 13.8% 14.8% 26.3% 14.9% 13.3% Offer more innovative knowledge 15.8% 0.0% 17.8% 3.4% 0.0% 15.4% 10.3% 16.0% 11.1% 26.3% 8.5% 13.3% services Collaborate more effectively with 26.3% 41.2% 30.1% 20.7% 32.6% 11.5% 11.8% 21.3% 18.5% 21.1% 12.8% 26.7% Government clients Work faster 15.8% 0.0% 9.6% 10.3% 14.0% 11.5% 7.4% 8.5% 3.7% 5.3% 8.5% 6.7% Reduce the complexity of obtaining 10.5% 17.6% 24.7% 13.8% 32.6% 15.4% 17.6% 11.7% 18.5% 15.8% 25.5% 13.3% World Bank Group financing Help to bring discipline/effective supervision to implementation of 10.5% 11.8% 11.0% 10.3% 0.0% 7.7% 13.2% 8.5% 14.8% 10.5% 12.8% 6.7% World Bank Group projects Provide more adequate data/knowledge/statistics/figures on 0.0% 0.0% 6.8% 3.4% 4.7% 0.0% 13.2% 6.4% 0.0% 21.1% 6.4% 13.3% the DRC’s economy Engage more effectively with civil 5.3% 29.4% 6.8% 3.4% 7.0% 11.5% 10.3% 33.0% 29.6% 10.5% 12.8% 13.3% society* Increase the level of capacity 5.3% 11.8% 9.6% 27.6% 2.3% 11.5% 16.2% 6.4% 7.4% 5.3% 12.8% 6.7% development in the country Engage more directly with 10.5% 23.5% 6.8% 17.2% 20.9% 19.2% 14.7% 19.1% 22.2% 10.5% 14.9% 20.0% beneficiaries Improve the quality of its experts as related to the DRC’s specific 26.3% 11.8% 5.5% 6.9% 7.0% 0.0% 8.8% 6.4% 3.7% 5.3% 10.6% 0.0% challenges Engage more effectively with private 10.5% 11.8% 1.4% 10.3% 7.0% 11.5% 13.2% 8.5% 14.8% 10.5% 8.5% 6.7% sector Increase the level of World Bank 0.0% 5.9% 2.7% 0.0% 4.7% 3.8% 2.9% 2.1% 0.0% 0.0% 4.3% 0.0% Group staffing in the DRC’s office Other 0.0% 0.0% 0.0% 6.9% 2.3% 0.0% 1.5% 2.1% 0.0% 0.0% 6.4% 6.7% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in the DRC?* Office of President/ PMU/ Bilateral/ Independent Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. Percentage of Respondents Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Never 0.0% 5.9% 8.5% 0.0% 14.0% 7.7% 7.4% 8.5% 11.1% 5.3% 17.0% 26.7% Less than once a year 5.3% 5.9% 12.7% 13.8% 25.6% 7.7% 19.1% 20.2% 25.9% 5.3% 12.8% 13.3% Once a year to a few times a year 73.7% 70.6% 50.7% 44.8% 44.2% 38.5% 35.3% 36.2% 22.2% 5.3% 44.7% 60.0% Less than once a month 0.0% 5.9% 8.5% 6.9% 4.7% 19.2% 14.7% 20.2% 22.2% 26.3% 6.4% 0.0% At least once a month 15.8% 11.8% 15.5% 24.1% 7.0% 26.9% 20.6% 10.6% 14.8% 47.4% 14.9% 0.0% At least once a week 5.3% 0.0% 4.2% 10.3% 4.7% 0.0% 2.9% 4.3% 3.7% 10.5% 4.3% 0.0% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in the DRC? (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Local radio* 21.1% 5.9% 23.6% 28.6% 27.9% 11.5% 26.5% 31.9% 11.5% 0.0% 14.9% 33.3% International radio 26.3% 23.5% 26.4% 21.4% 14.0% 11.5% 19.1% 20.2% 30.8% 26.3% 19.1% 13.3% Social media* 5.3% 17.6% 8.3% 25.0% 30.2% 42.3% 19.1% 21.3% 42.3% 52.6% 21.3% 26.7% International newspapers 15.8% 0.0% 9.7% 7.1% 7.0% 7.7% 11.8% 6.4% 0.0% 15.8% 17.0% 6.7% Local television 26.3% 17.6% 25.0% 17.9% 16.3% 26.9% 25.0% 26.6% 15.4% 5.3% 17.0% 13.3% Internet 68.4% 76.5% 72.2% 53.6% 60.5% 53.8% 55.9% 56.4% 53.8% 52.6% 66.0% 73.3% Periodicals 0.0% 11.8% 4.2% 0.0% 2.3% 7.7% 5.9% 8.5% 3.8% 0.0% 10.6% 0.0% International television 31.6% 17.6% 11.1% 32.1% 25.6% 30.8% 16.2% 17.0% 19.2% 36.8% 17.0% 6.7% Local newspapers 5.3% 17.6% 4.2% 3.6% 7.0% 3.8% 4.4% 7.4% 7.7% 5.3% 4.3% 6.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 3.8% 5.3% 4.3% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other World Bank Group’s publications and 42.1% 23.5% 28.8% 41.4% 44.2% 26.9% 52.9% 41.5% 44.4% 63.2% 53.2% 40.0% other written materials e-Newsletters 21.1% 17.6% 20.5% 17.2% 25.6% 19.2% 19.1% 22.3% 22.2% 10.5% 17.0% 26.7% World Bank Group’s seminars/ 52.6% 82.4% 54.8% 58.6% 53.5% 61.5% 51.5% 51.1% 48.1% 68.4% 44.7% 66.7% workshops/conferences Direct contact with World Bank 36.8% 58.8% 60.3% 27.6% 39.5% 57.7% 39.7% 51.1% 44.4% 36.8% 44.7% 46.7% Group World Bank Group’s website 21.1% 11.8% 17.8% 34.5% 14.0% 23.1% 13.2% 18.1% 22.2% 10.5% 25.5% 6.7% Social media 10.5% 0.0% 4.1% 6.9% 0.0% 7.7% 7.4% 4.3% 7.4% 0.0% 6.4% 0.0% 79 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Office of President/ PMU/ Bilateral/ Independent Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. Percentage of Respondents Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other High speed/WiFi 100.0% 82.4% 71.2% 79.3% 72.1% 92.3% 83.8% 71.3% 76.9% 94.7% 76.6% 60.0% Dial-up 0.0% 17.6% 28.8% 20.7% 27.9% 7.7% 16.2% 28.7% 23.1% 5.3% 23.4% 40.0% *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country?* Office of President/ PMU/ Bilateral/ Independent Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. Percentage of Respondents Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Yes 52.6% 41.2% 54.2% 75.9% 37.2% 69.2% 36.8% 28.7% 50.0% 89.5% 21.3% 13.3% No 47.4% 58.8% 45.8% 24.1% 62.8% 30.8% 63.2% 71.3% 50.0% 10.5% 78.7% 86.7% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in the DRC?* (Select only ONE response) Office of President/ PMU/ Bilateral/ Independent Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. Percentage of Respondents Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other The World Bank (IDA) 90.0% 100.0% 100.0% 95.2% 93.8% 66.7% 56.0% 85.2% 69.2% 76.5% 70.0% 100.0% The International Finance 10.0% 0.0% 0.0% 4.8% 6.3% 11.1% 36.0% 11.1% 23.1% 17.6% 30.0% 0.0% Corporation (IFC) The Multilateral Investment 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% 4.0% 3.7% 0.0% 5.9% 0.0% 0.0% Guarantee Agency (MIGA) International Centre for Settlement of 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 7.7% 0.0% 0.0% 0.0% Investment Disputes (ICSID) *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in the DRC? (Choose no more than TWO) Office of President/ PMU/ Bilateral/ Independent Percentage of Respondents Prime Minister/ Office of Employee of Consultant on Local Multilateral Private Govt. (Responses Combined) Minister Parliamentarian a Ministry WBG Project Govt. Agency Sector CSO Media Institution Academia Other Observer* 27.8% 25.0% 23.9% 13.8% 48.8% 11.5% 50.0% 45.7% 33.3% 10.5% 32.6% 46.7% Use World Bank Group reports/data 50.0% 25.0% 29.6% 24.1% 39.5% 46.2% 32.4% 28.3% 37.0% 47.4% 34.8% 0.0% Engage in World Bank Group 50.0% 50.0% 42.3% 44.8% 34.9% 57.7% 45.6% 37.0% 33.3% 63.2% 41.3% 40.0% related/sponsored events/activities Collaborate as part of my professional 27.8% 56.3% 52.1% 58.6% 25.6% 53.8% 29.4% 27.2% 44.4% 57.9% 28.3% 40.0% duties* Use World Bank Group website for 22.2% 12.5% 28.2% 10.3% 30.2% 3.8% 11.8% 31.5% 18.5% 0.0% 30.4% 46.7% information, data, research, etc.* *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Appendix C: Responses to Indicator Questions by Geographic Location16  Kinshasa N=366  Other17 N=112 A. General Issues Facing the DRC Kinshasa Other N Mean SD N Mean SD To what extent do you trust the World Bank Group to do 352 6.16 1.87 109 7.16 2.34 what is right?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations B. Overall Attitudes toward the World Bank Group Kinshasa Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 359 5.81 1.81 110 6.04 2.53 Group’s effectiveness in the DRC. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in the DRC? (1-Strongly disagree, 10-Strongly agree) Kinshasa Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 353 5.51 1.94 110 6.30 2.28 role in development in the DRC* The World Bank Group’s work is aligned with what I 345 5.25 2.00 110 5.82 2.53 consider the development priorities for the DRC* *Significantly different between geographic locations 16 All 478 respondents provided information about their geographic location (question H9 in the questionnaire). 17 Includes the following categories: Matadi (N=23) and Other (N=89). 81 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in the DRC, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Kinshasa Other N Mean SD N Mean SD Responsiveness to needs* 319 4.75 1.84 102 5.84 2.13 Flexibility (in terms of the institution’s products and 330 4.59 1.63 99 5.03 2.08 services)* Flexibility (in terms of changing country circumstances)* 324 4.69 1.64 104 5.47 2.02 Being inclusive* 262 5.03 1.92 97 5.66 2.02 Openness (sharing data and other information) 336 5.81 1.71 98 5.41 2.14 Collaboration with the Government* 350 6.46 1.73 107 7.10 2.06 The speed in which it gets things accomplished on the 333 5.11 1.75 105 5.61 2.09 ground* Helping to bring discipline/effective supervision to 331 5.87 1.72 104 5.66 2.42 implementation of investment projects Collaboration with civil society 330 5.05 1.51 106 5.07 2.21 Staff accessibility 332 4.77 1.75 106 5.11 2.19 Collaboration with other donors and development partners 263 5.51 1.78 88 5.66 2.32 Collaboration with the private sector 319 4.83 1.79 98 5.12 2.22 Collaboration with the UN 259 6.21 1.95 85 6.49 2.37 Straightforwardness and honesty* 315 6.07 1.82 99 6.76 2.38 Treating clients and stakeholders in the DRC with respect 261 5.77 1.77 94 5.83 2.31 Being a long-term partner 273 6.78 1.88 97 6.94 2.14 *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results Kinshasa Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 343 5.50 1.71 108 6.13 2.26 achieve development results in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations Kinshasa Other N Mean SD N Mean SD To what extent does the World Bank Group influence the 350 5.61 1.79 106 6.42 2.29 development agenda in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations Kinshasa Other N Mean SD N Mean SD To what extent does the World Bank Group help to 326 5.50 1.85 93 5.74 2.60 build/strengthen existing country systems in the DRC? (1-To no degree at all, 10-To a very significant degree) 82 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in the DRC? (1-Strongly disagree, 10-Strongly agree) Kinshasa Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 330 4.82 1.76 102 4.79 2.39 needs of the DRC The World Bank Group meets the DRC’s needs for 331 5.31 1.77 104 5.37 2.38 knowledge services D. The World Bank Group’s Knowledge Work and Activities In the DRC, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Kinshasa Other N Mean SD N Mean SD Are adaptable to the DRC’s specific development 333 5.25 1.74 104 6.03 2.31 challenges and country circumstances* *Significantly different between geographic locations Kinshasa Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 336 5.78 1.82 105 6.53 2.35 to development results in your country?* Overall, how would you rate the technical quality of the 345 6.02 1.64 106 6.11 2.43 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Kinshasa Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in the 323 4.17 1.78 103 4.75 2.57 DRC* Where country systems are adequate, the World Bank 306 5.72 1.77 90 5.94 2.67 Group makes appropriate use of them *Significantly different between geographic locations 83 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 the DRC COS questionnaire: All 10-point scale questions and questions B4, B6, B7 and F1 from the questionnaire. Collaborating with the WBG N=206 Not collaborating with the WBG N=270 A. General Issues Facing the DRC To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/federal government 196 6.18 2.33 256 6.08 2.23 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 198 6.01 1.75 255 5.75 1.91 The World Bank Group* 198 6.78 1.97 261 6.10 2.04 The International Monetary Fund 193 5.90 1.98 255 5.80 2.11 UN* 200 6.09 2.11 250 5.37 2.08 Regional development banks and institutions 198 5.58 1.92 248 5.41 1.93 The DRC’s Central Bank 198 6.43 2.15 261 6.20 2.01 International private sector* 196 6.06 1.81 255 5.61 1.94 Domestic private sector 199 6.52 1.59 262 6.27 1.80 International civil society 199 5.97 1.89 256 5.70 1.89 Domestic civil society 201 6.45 1.82 259 6.16 1.73 Faith-based institutions* 199 7.00 1.99 249 6.33 1.95 Domestic traditional media and their web presence 202 6.06 1.95 251 5.75 1.90 International media and their web presence 201 5.99 1.91 252 5.85 1.86 Web based media 198 5.61 2.19 252 5.46 1.98 *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank 204 6.86 1.84 269 5.62 1.82 Group in the DRC?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 205 6.08 1.99 262 5.69 2.00 Group’s effectiveness in the DRC.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 18 Only 476 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 84 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help the DRC solve its most 200 6.42 1.91 256 5.97 2.07 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators When thinking about how the World Bank Group can have the most impact on development results in the DRC, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the DRC? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses Combined) the WBG with the WBG Food security 16.6% 14.4% Urban development 9.3% 10.0% Gender based violence 2.4% 3.0% Energy* 8.3% 18.1% Water and sanitation 8.8% 8.1% Pollution* 1.5% 6.7% Job creation/employment 48.8% 53.3% Health 16.6% 18.1% Regional conflict and tensions 5.4% 2.2% Financial markets 2.9% 3.3% Social protection 7.3% 3.7% Gender equity (closing the gap between women and men, and boys and girls) 0.5% 1.5% Private sector development 15.6% 14.8% Education* 27.3% 35.9% Public sector governance/reform 17.1% 13.3% Security/stabilization/reconstruction 4.4% 4.8% Global/regional integration* 2.9% 0.4% Poverty reduction 11.7% 9.3% Anti-corruption 9.8% 13.3% Macro-fiscal management 1.0% 1.5% Judiciary reform 4.9% 2.6% Economic growth 8.8% 4.4% Disaster risk management 0.5% 0.7% Equality of opportunity* 2.4% 0.0% Disease control 1.0% 0.7% Local governance and institutions 6.3% 6.7% Information and communications technology 0.5% 0.0% Transport infrastructure* 21.5% 12.6% Agriculture and rural development 14.1% 17.8% Trade and exports 2.4% 0.7% Crime and violence 0.0% 0.4% Natural resource management 2.9% 3.7% Social cohesion 2.4% 1.9% Climate change 1.5% 1.1% *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the DRC? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses Combined) the WBG with the WBG Arrogant in its approach 10.2% 9.3% Inadequate World Bank Group’s staffing in the DRC 16.6% 12.2% Not focused enough on issues that are unique to post-conflict countries 23.9% 24.4% Not willing to honestly criticize policies and reform efforts in the country* 23.4% 12.2% Staff too inaccessible 7.8% 13.3% Not collaborating enough with private sector* 15.6% 23.7% Not collaborating enough with partners such as bilaterals, multilaterals, trust 4.9% 3.0% funds, UN Not aligned with country priorities* 10.7% 18.9% Not adequately sensitive to political/social realities in the DRC 22.0% 16.7% Too influenced by developed countries 9.8% 13.7% World Bank Group’s processes too slow and complex 19.5% 14.8% Not adequately flexible 5.4% 7.8% Not sufficiently focused on sustainable results 5.4% 4.1% Not collaborating enough with civil society 7.8% 8.1% Not enough public disclosure of its work 8.8% 12.2% Other 1.5% 1.9% Don’t know 2.0% 0.4% *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in the DRC? (Select only ONE response) Collaborating with Not collaborating Percentage of Respondents the WBG with the WBG To a fully sufficient degree 8.8% 10.4% To a somewhat sufficient degree 17.6% 24.1% To a somewhat insufficient degree 42.2% 34.8% To a very insufficient degree 29.9% 27.0% Don’t know 1.5% 3.7% To what extent do you agree with the following statements about the World Bank Group’s work in the DRC? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 200 6.05 2.01 261 5.43 2.04 role in development in the DRC* The World Bank Group’s work is aligned with what I 198 5.64 2.19 255 5.20 2.10 consider the development priorities for the DRC* *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in the DRC, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 191 5.18 1.95 228 4.88 1.97 Flexibility (in terms of the institution’s products and 188 4.85 1.59 239 4.58 1.85 services) Flexibility (in terms of changing country circumstances)* 185 5.09 1.65 241 4.73 1.84 Being inclusive 159 5.42 1.95 198 5.03 1.97 Openness (sharing data and other information)* 193 6.12 1.85 239 5.41 1.75 Collaboration with the Government 198 6.69 1.75 257 6.56 1.89 The speed in which it gets things accomplished on the 194 5.61 1.84 242 4.93 1.81 ground* Helping to bring discipline/effective supervision to 195 6.03 1.82 238 5.65 1.96 implementation of investment projects* Collaboration with civil society* 188 5.30 1.75 246 4.87 1.66 Staff accessibility* 191 5.53 1.83 245 4.33 1.73 Collaboration with other donors and development partners* 163 6.10 1.77 186 5.09 1.92 Collaboration with the private sector* 180 5.38 1.81 235 4.54 1.89 Collaboration with the UN* 156 6.83 1.87 186 5.85 2.10 Straightforwardness and honesty* 183 6.62 1.85 229 5.94 2.05 Treating clients and stakeholders in the DRC with respect* 163 6.21 1.75 190 5.43 2.01 Being a long-term partner* 176 7.06 1.88 192 6.64 1.99 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the DRC? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 183 4.90 1.99 208 4.82 1.99 Gender equity (closing the gap between women and men, 168 5.64 1.81 217 4.93 1.84 and boys and girls)* Private sector development 192 4.76 1.95 224 4.56 1.85 Education 199 5.76 1.83 250 5.84 1.89 Public sector governance/reform 196 5.65 1.76 244 5.59 1.99 Global/regional integration 172 5.49 2.00 184 5.26 2.03 Food security 188 4.96 1.73 206 4.77 1.83 Urban development 185 4.61 1.92 228 4.75 1.74 Energy 185 4.92 1.99 225 4.80 1.94 Water and sanitation 190 5.02 1.85 235 5.07 2.02 Pollution* 159 4.45 1.84 194 3.90 1.86 Job creation/employment 191 3.97 1.94 234 4.02 1.81 Health 194 5.42 1.92 235 5.46 2.12 Financial markets 153 4.67 2.12 176 4.83 2.16 Transport infrastructure 192 4.84 1.94 230 5.13 2.19 Agriculture and rural development 189 5.17 1.79 235 5.16 1.97 Trade and exports* 163 4.53 1.89 176 4.09 1.70 Crime and violence 160 4.25 1.87 162 4.03 2.04 Natural resource management* 160 4.64 2.04 162 4.14 1.98 Climate change* 169 5.28 1.81 174 4.69 2.14 Poverty reduction 191 4.51 1.78 221 4.71 2.05 Anti-corruption 185 4.11 1.85 214 3.95 2.07 Judiciary reform 179 4.40 1.96 205 4.61 2.22 Economic growth* 190 4.68 1.98 224 5.08 2.07 Disaster risk management 163 4.48 1.95 153 4.07 2.06 Equality of opportunity* 178 4.94 1.68 191 4.49 1.92 Disease control 172 5.39 1.92 189 5.40 2.36 Information and communications technology* 173 4.90 1.95 162 4.36 2.09 Gender based violence* 177 5.50 1.78 173 5.06 1.90 Security/stabilization/reconstruction 175 4.71 1.67 189 4.51 1.98 Regional conflict and tensions 159 4.47 1.81 171 4.19 1.93 Local governance and institutions 193 4.96 1.76 232 5.13 1.92 Social cohesion 183 4.62 1.75 217 4.64 1.73 Macro-fiscal management* 178 5.00 2.04 215 5.42 2.13 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 203 5.94 1.90 246 5.43 1.81 achieve development results in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 202 6.04 1.93 252 5.61 1.94 development agenda in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 190 5.72 2.04 227 5.43 2.04 build/strengthen existing country systems in the DRC? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in the DRC? (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 193 5.19 1.98 237 4.52 1.84 needs of the DRC* The World Bank Group meets the DRC’s needs for 192 5.68 1.87 241 5.05 1.95 knowledge services* *Significantly different between collaborators and non-collaborators How effectively does the World Bank Group support the DRC’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems 177 4.83 1.74 216 4.62 1.97 in the Government To develop better and stronger data collection/analytics 184 5.64 1.77 228 5.37 1.92 systems within the Government To strengthen the country’s crisis preparedness 183 5.18 1.92 213 5.16 2.01 To identify and monitor risks* 179 5.31 1.95 195 4.83 2.00 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support the DRC’s efforts to manage crisis 130 5.46 1.80 117 4.57 1.84 related risks?* (1-Not effectively at all, 10-Very effectively) *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo D. The World Bank Group’s Knowledge Work and Activities In the DRC, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 184 6.43 1.67 248 5.92 2.02 Include appropriate level of stakeholder involvement during 187 5.72 1.84 235 5.44 1.98 preparation Lead to practical solutions* 195 5.70 1.83 245 5.27 1.94 Are source of relevant information on global good 191 6.37 1.81 222 5.75 2.03 practices* Are adequately disseminated* 194 5.57 2.12 247 4.67 2.10 Are translated enough into local language 190 3.73 1.95 244 3.38 2.07 Are adaptable to the DRC’s specific development 189 5.72 1.81 246 5.23 1.98 challenges and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 197 6.20 1.80 242 5.76 2.09 to development results in your country?* Overall, how would you rate the technical quality of the 199 6.38 1.75 250 5.79 1.90 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 196 4.21 1.93 241 3.73 1.96 The World Bank Group effectively monitors and evaluates 204 6.24 1.99 258 6.16 2.26 the projects and programs it supports The World Bank Group’s approvals and reviews are done 194 4.86 1.79 239 4.60 1.96 in a timely fashion The World Bank Group’s Environmental and Social 192 5.63 1.67 232 5.31 1.99 Framework requirements are reasonable The World Bank Group’s conditions on its lending are 185 5.17 1.95 223 4.78 2.24 reasonable The World Bank Group takes decisions quickly in the 189 4.62 1.83 235 4.07 2.12 DRC* Working with the World Bank Group increases the DRC’s 201 5.83 1.91 252 5.49 2.08 institutional capacity Where country systems are adequate, the World Bank 182 5.93 1.92 212 5.64 2.08 Group makes appropriate use of them *Significantly different between collaborators and non-collaborators 90 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 186 5.31 2.11 204 4.87 2.10 adequately staffed in the DRC?* (1- To no degree at all, 10- To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 196 5.34 1.90 257 4.48 2.21 refugees in the DRC?* (1- To no degree at all, 10- To a very significant degree) *Significantly different between collaborators and non-collaborators F. The Future Role of the World Bank Group in the DRC Which of the following SHOULD the World Bank Group do to make itself of greater value in the DRC? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses Combined) the WBG with the WBG Engage more effectively with partners such as bilaterals, multilaterals, trust 22.3% 18.5% funds, UN Offer more innovative financial products 21.4% 16.7% Ensure greater selectivity in its work* 24.3% 11.9% Offer more innovative knowledge services 13.6% 10.4% Collaborate more effectively with Government clients 22.3% 21.5% Work faster 6.3% 10.7% Reduce the complexity of obtaining World Bank Group financing 17.0% 20.7% Help to bring discipline/effective supervision to implementation of World Bank 10.7% 9.3% Group projects Provide more adequate data/knowledge/statistics/figures on the DRC’s 6.8% 7.0% economy Engage more effectively with civil society 13.1% 17.4% Increase the level of capacity development in the country 10.2% 10.4% Engage more directly with beneficiaries* 10.2% 20.4% Improve the quality of its experts as related to the DRC’s specific challenges 6.3% 8.1% Engage more effectively with private sector 8.7% 8.5% Increase the level of World Bank Group staffing in the DRC’s office 3.4% 1.9% Other 1.9% 2.2% *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2016 respondents and the total number of respondents indicated may differ from those reported in the FY 2016 COS report. FY 2016 Number of comparable respondents = 281 FY 2019 Number of comparable respondents = 472 By weighting, the FY 2016 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2019 Office of the President/Prime Minister/Office of Minister 6.0% 6.0% Office of Parliamentarian 8.0% 8.0% Government Institutions 27.5% 27.5% Local Government 7.5% 7.5% Bilateral/Multilateral Agency 5.5% 5.5% Civil Society 16.0% 16.0% Private Sector 12.5% 12.5% Academia 10.5% 10.5% Media 6.5% 6.5% B. Overall Attitudes toward the World Bank Group FY 2016 FY 2019 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in the 256 5.52 2.42 469 6.21 1.85 DRC?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY 2016 and FY 2019 FY 2016 FY 2019 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 237 6.04 2.47 463 5.90 1.95 effectiveness in the DRC. (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help the DRC solve its most complicated 236 6.64 2.29 453 6.18 1.96 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 19Only those questions that were asked in the FY 2016 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 92 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in the DRC?* (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 To a fully sufficient degree 20.8% 9.4% To a somewhat sufficient degree 23.0% 21.5% To a somewhat insufficient degree 19.3% 39.0% To a very insufficient degree 17.1% 27.7% Don’t know 19.7% 2.3% *Significantly different between FY 2016 and FY 2019 To what extent do you agree with the following statements about the World Bank Group’s work i n the DRC? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 236 6.35 2.41 457 5.73 1.99 development in the DRC* The World Bank Group’s work is aligned with what I consider the 239 6.27 2.24 451 5.36 2.13 development priorities for the DRC* *Significantly different between FY 2016 and FY 2019 To what extent is the World Bank Group an effective development partner in the DRC, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Responsiveness to needs* 217 5.73 2.35 416 5.03 1.92 Flexibility (in terms of the institution’s products and services)* 219 5.86 2.00 422 4.76 1.72 Flexibility (in terms of changing country circumstances)* 213 5.43 2.24 420 4.87 1.74 Being inclusive* 187 6.20 2.21 349 5.21 1.93 Openness (sharing data and other information)* 216 7.01 2.25 429 5.72 1.80 Collaboration with the Government* 203 7.13 2.11 452 6.65 1.78 The speed in which it gets things accomplished on the ground* 221 6.06 2.40 433 5.27 1.83 Helping to bring discipline/effective supervision to implementation 430 5.85 1.86 of investment projects ' Collaboration with civil society* 184 6.44 2.56 430 5.03 1.67 Staff accessibility* 180 5.86 2.43 435 4.85 1.86 Collaboration with other donors and development partners* 186 7.33 2.08 343 5.54 1.91 Collaboration with the private sector* 191 5.30 2.54 406 4.93 1.87 Collaboration with the UN* 149 7.58 2.23 335 6.20 2.04 Straightforwardness and honesty 182 6.34 2.63 409 6.19 1.95 Treating clients and stakeholders in the DRC with respect* 212 7.01 2.21 345 5.75 1.94 Being a long-term partner* 203 7.44 2.28 362 6.83 1.89 *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had this response option 93 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the DRC? (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD Social protection* 154 6.12 2.50 387 4.88 1.97 Gender equity (closing the gap between women and men, and 167 6.82 2.79 383 5.24 1.86 boys and girls)* Private sector development 178 4.48 2.25 413 4.67 1.88 Education* 201 6.45 2.31 448 5.80 1.83 Public sector governance/reform* 163 6.55 2.28 439 5.63 1.87 Global/regional integration* 143 6.37 2.16 350 5.37 2.02 Food security* 158 6.35 2.26 390 4.86 1.79 Urban development* 147 5.67 2.15 409 4.71 1.81 Energy* 179 6.21 2.23 407 4.87 1.93 Water and sanitation* 183 6.44 2.12 423 5.05 1.91 Pollution*' 350 4.18 1.87 Job creation/employment* 174 5.10 2.98 423 4.04 1.87 Health* 188 6.69 2.06 424 5.43 1.99 Financial markets* 157 6.32 2.26 328 4.77 2.14 Transport infrastructure*'' 188 6.35 2.17 418 5.03 2.09 Agriculture and rural development* ''' 203 5.61 2.16 418 5.18 1.88 Trade and exports* 137 5.80 2.42 337 4.38 1.84 Crime and violence*' 313 4.15 1.97 Natural resource management* 154 5.72 2.48 314 4.41 2.03 Climate change* 147 6.57 2.45 331 4.98 1.99 Poverty reduction* 190 5.61 2.58 407 4.58 1.91 Anti-corruption* 167 5.90 2.53 395 3.97 1.96 Judiciary reform*' 378 4.53 2.09 Economic growth* 157 6.31 2.56 408 4.91 2.02 Disaster risk management* '''' 126 6.12 2.30 309 4.26 2.06 Equality of opportunity* 158 5.99 2.43 361 4.73 1.81 Disease control*' 352 5.40 2.13 Information and communications technology* 150 6.48 2.21 326 4.63 2.05 Gender based violence* ' 346 5.25 1.82 Security/stabilization/reconstruction* 161 6.05 2.51 358 4.61 1.83 Regional conflict and tensions* 143 5.90 2.72 324 4.31 1.90 Local governance and institutions* 158 6.24 2.34 421 5.09 1.85 Social cohesion* 142 5.77 2.38 394 4.68 1.73 Macro-fiscal management* ' 388 5.25 2.08 *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had these response options. '' In FY 2016, the category was “Transport (e.g., roads, bridges, transportation).” ''' In FY 2016, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2019 “Agriculture and rural development” category. '''' In FY 2016, the category was “Disaster management.” 94 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo C. World Bank Group’s Effectiveness and Results (continued) FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 230 6.43 2.20 446 5.65 1.85 development results in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group help to 225 6.88 1.99 411 5.60 1.99 build/strengthen existing country systems in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 To what extent do you agree with the following statements about the World Bank Group in the DRC? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 243 5.54 2.41 429 4.84 1.90 the DRC* The World Bank Group meets the DRC’s needs for knowledge 243 6.50 2.24 428 5.34 1.91 services* *Significantly different between FY 2016 and FY 2019 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2016 FY 2019 Weekly 3.8% 6.9% Monthly 9.5% 19.5% A few times a year 33.8% 47.6% Rarely 37.3% 20.4% Never 15.6% 5.6% *Significantly different between FY 2016 and FY 2019 In the DRC, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Are timely* 215 6.64 1.95 431 6.18 1.87 Include appropriate level of stakeholder involvement during 200 6.39 2.01 420 5.64 1.86 preparation* Lead to practical solutions 217 5.67 2.20 437 5.51 1.90 Are source of relevant information on global good practices* 212 7.21 1.85 409 6.05 1.90 Are adequately disseminated* 184 6.06 2.47 438 5.07 2.13 Are translated enough into local language* 171 5.24 2.83 433 3.54 2.02 Are adaptable to the DRC’s specific development challenges and 212 6.75 2.11 433 5.48 1.88 country circumstances* *Significantly different between FY 2016 and FY 2019 95 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo D. The World Bank Group’s Knowledge Work and Activities (continued) FY 2016 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 242 7.01 1.98 435 5.93 1.94 development results in your country?* Overall, how would you rate the technical quality of the World 239 7.12 1.91 446 6.05 1.80 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY 2016 and FY 2019 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 225 5.54 2.51 433 3.97 1.92 The World Bank Group effectively monitors and evaluates the 232 6.59 2.40 460 6.23 2.10 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 204 6.01 2.15 428 4.74 1.84 timely fashion* The World Bank Group’s Environmental and Social Framework 196 6.77 1.95 423 5.38 1.81 requirements are reasonable*' The World Bank Group’s conditions on its lending are reasonable* 199 6.43 2.12 408 4.88 2.11 The World Bank Group takes decisions quickly in the DRC* 197 5.61 2.45 423 4.28 1.98 Working with the World Bank Group increases the DRC’s 224 7.33 1.93 449 5.66 2.00 institutional capacity* Where country systems are adequate, the World Bank Group 193 7.03 1.92 389 5.73 1.96 makes appropriate use of them* ' In FY 2016, the category was “The World Bank Group’s “Safeguard Policy” requirements are reasonable .” *Significantly different between FY 2016 and FY 2019 FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 182 6.78 2.46 384 5.09 2.08 adequately staffed in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 96 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo F. The Future Role of The World Bank Group in the DRC When considering the combination of services that the World Bank Group offers in the DRC, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in the DRC?* (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 Financial services 31.2% 30.2% Knowledge products 14.1% 13.5% Convening services 6.7% 11.2% None of the above 1.9% 4.4% The combination is appropriate for the DRC 21.6% 27.2% Don’t know 24.5% 13.5% *Significantly different between FY 2016 and FY 2019 G. Communication and Information Sharing Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2016 FY 2019 High speed/WiFi 86.2% 78.3% Dial-up 13.8% 21.7% *Significantly different between FY 2016 and FY 2019 97 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in the DRC? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust the World Bank Group to do what is 6.10 6.78 6.58 6.05 6.33 6.54 6.36 6.45 6.23 6.66 6.47 6.14 right? Overall, please rate your impression of the World Bank Group’s 5.69 6.08 5.97 5.66 5.83 5.94 5.83 5.91 5.64 6.23 6.03 5.30 effectiveness in the DRC. Overall the World Bank Group currently plays a relevant role in 5.43 6.05 5.89 5.28 5.65 5.75 5.50 5.93 5.48 6.01 5.86 5.09 development in the DRC The World Bank Group’s work is aligned with what I consider the 5.20 5.64 5.54 5.05 5.33 5.48 5.21 5.60 5.24 5.61 5.52 4.89 development priorities for the DRC Responsiveness to needs 4.88 5.18 5.19 4.70 4.98 5.12 5.02 5.05 4.74 5.45 5.16 4.59 Flexibility (in terms of the institution’s products and services) 4.58 4.85 4.79 4.53 4.71 4.69 4.67 4.75 4.54 4.95 4.80 4.39 Flexibility (in terms of changing country circumstances) 4.73 5.09 4.90 4.84 4.89 4.86 4.76 5.04 4.73 5.11 5.03 4.38 Being inclusive 5.03 5.42 5.37 4.93 5.21 5.25 5.01 5.50 5.18 5.28 5.33 4.86 Openness (sharing data and other information) 5.41 6.12 5.95 5.25 5.62 5.92 5.75 5.69 5.54 6.01 5.80 5.46 Collaboration with the Government 6.56 6.69 6.68 6.47 6.58 6.67 6.50 6.76 6.53 6.73 6.75 6.14 The speed in which it gets things accomplished on the ground 4.93 5.61 5.33 5.02 5.20 5.29 5.08 5.41 5.09 5.45 5.38 4.69 Helping to bring discipline/effective supervision to implementation 5.65 6.03 5.87 5.71 5.84 5.78 5.71 5.96 5.72 5.97 5.92 5.46 of investment projects Collaboration with civil society 4.87 5.30 5.17 4.83 5.06 5.04 5.00 5.12 4.84 5.40 5.16 4.67 Staff accessibility 4.33 5.53 5.10 4.34 4.71 5.11 4.75 4.97 4.56 5.31 4.90 4.68 Collaboration with other donors and development partners 5.09 6.10 5.78 5.08 5.51 5.64 5.39 5.77 5.33 5.92 5.69 5.10 Collaboration with the private sector 4.54 5.38 5.10 4.54 4.88 4.96 4.91 4.91 4.77 5.14 4.94 4.80 Collaboration with the UN 5.85 6.83 6.40 6.06 6.21 6.45 6.37 6.19 6.16 6.51 6.33 6.18 Straightforwardness and honesty 5.94 6.62 6.33 6.07 6.22 6.29 6.07 6.47 6.09 6.48 6.37 5.80 Treating clients and stakeholders in the DRC with respect 5.43 6.21 5.90 5.57 5.78 5.84 5.73 5.89 5.65 6.02 5.97 5.25 Being a long-term partner 6.64 7.06 6.89 6.69 6.84 6.78 6.75 6.93 6.78 6.90 6.93 6.48 To what extent does the World Bank Group’s work help to 5.43 5.94 5.77 5.43 5.64 5.68 5.46 5.91 5.53 5.86 5.80 5.17 achieve development results in the DRC? To what extent does the World Bank Group influence the 5.61 6.04 5.93 5.55 5.75 5.89 5.77 5.84 5.62 6.09 5.90 5.46 development agenda in the DRC? To what extent does the World Bank Group help to 5.43 5.72 5.73 5.16 5.61 5.42 5.51 5.58 5.37 5.81 5.63 5.24 build/strengthen existing country systems in the DRC? The World Bank Group’s financial instruments meet the needs of 4.52 5.19 4.98 4.49 4.75 4.96 4.67 5.00 4.63 5.10 4.95 4.31 the DRC The World Bank Group meets the DRC’s needs for knowledge 5.05 5.68 5.39 5.19 5.21 5.56 5.26 5.41 5.19 5.53 5.44 4.91 services The World Bank Group’s knowledge work and activities are adaptable to the DRC’s specific development challenges and 5.23 5.72 5.58 5.15 5.44 5.43 5.33 5.58 5.24 5.73 5.59 4.90 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 5.76 6.20 6.05 5.78 6.01 5.85 5.85 6.09 5.79 6.21 6.05 5.61 development results in your country? Overall, how would you rate the technical quality of the World 5.79 6.38 6.18 5.77 6.02 6.09 5.93 6.20 5.92 6.24 6.22 5.41 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in the DRC 4.07 4.62 4.50 3.95 4.18 4.59 4.43 4.18 4.01 4.77 4.37 4.13 Where country systems are adequate, the World Bank Group 5.64 5.93 5.88 5.51 5.87 5.55 5.82 5.70 5.58 6.05 5.79 5.67 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 98 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo Appendix G: The DRC FY 2019 COS Questionnaire World Bank Group Country Survey FY 2019 – Democratic Republic of Congo The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in the DRC or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in the DRC, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in the DRC. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group co nsists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 99 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION A: GENERAL ISSUES FACING THE DRC A1. When you think about the future in the DRC, are you … ? 1 Very pessimistic 2 Somewhat pessimistic 3 Somewhat optimistic 4 Very optimistic 5 Not sure A2. Do you think that economic opportunity for citizens in the DRC is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in the DRC. Please identify which of the following you consider the most important development priorities in the DRC. (Choose no more than THREE) 1 Pollution 18 Disaster risk management 2 Job creation/employment 19 Equality of opportunity (i.e., social inclusion) 3 Health 20 Disease control (e.g., Ebola, Cholera) 4 Financial markets 21 Information and communications technology 5 Gender based violence 22 Macro-fiscal management Social protection (e.g., pensions, targeted social Transport infrastructure (e.g., roads, bridges, 6 23 assistance) transportation) Gender equity (closing the gap between women 7 24 Agriculture and rural development and men, and boys and girls) 8 Private sector development 25 Trade and exports 9 Education 26 Crime and violence 10 Security/stabilization/reconstruction 27 Social cohesion Public sector governance/reform (i.e., government Natural resource management (e.g., oil, gas, 11 28 effectiveness) mining) 12 Global/regional integration 29 Climate change (e.g., mitigation, adaptation) 13 Food security 30 Poverty reduction 14 Urban development 31 Anti-corruption 15 Energy (e.g., electricity) 32 Judiciary reform 16 Water and sanitation 33 Economic growth 17 Regional conflict and tensions 34 Local governance and institutions 100 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the DRC? (Choose no more than THREE) 1 Local governance and institutions 18 Security/stabilization/reconstruction 2 Information and communications technology 19 Financial markets Social protection (e.g., pensions, targeted social Public sector governance/reform (i.e., government 3 20 assistance) effectiveness) Gender equity (closing the gap between women 4 Agriculture and rural development 21 and men, and boys and girls) 5 Economic growth 22 Water and sanitation 6 Disaster risk management 23 Pollution 7 Equality of opportunity (i.e., social inclusion) 24 Job creation/employment 8 Disease control (e.g., Ebola, Cholera) 25 Health 9 Trade and exports 26 Private sector development 10 Crime and violence 27 Education 11 Climate change (e.g., mitigation, adaptation) 28 Global/regional integration Transport infrastructure (e.g., roads, bridges, 12 29 Food security transportation) 13 Social cohesion 30 Regional conflict and tensions 14 Energy (e.g., electricity) 31 Urban development Natural resource management (e.g., oil, gas, 15 Anti-corruption 32 mining) 16 Judiciary reform 33 Gender based violence 17 Macro-fiscal management A5. When economic and/or social reform efforts fail or are slow to take place in the DRC, which of the following would you attribute this to? (Choose no more than TWO) 1 Ongoing conflict and instability 2 Inadequate funding 3 Political pressures and obstacles 4 Inadequate level of private sector participation 5 Inadequate level of citizen/civil society participation 6 Inadequate level of donor coordination 7 Reforms are not well thought out in light of country challenges 8 Poor coordination within the government 9 Inadequate level of government accountability 10 Inadequate level of capacity in the government 11 Corruption 12 Private sector involvement and/or influence 13 Other (please specify): ________________________________________ 101 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION A: GENERAL ISSUES A6. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/federal government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 UN 1 2 3 4 5 6 7 8 9 10  Regional development banks and institutions (e.g., 6 African Union, Southern African Development 1 2 3 4 5 6 7 8 9 10  Community [SADC]) 7 The DRC’s Central Bank 1 2 3 4 5 6 7 8 9 10  8 International private sector 1 2 3 4 5 6 7 8 9 10  9 Domestic private sector 1 2 3 4 5 6 7 8 9 10  10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  11 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  12 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence 13 1 2 3 4 5 6 7 8 9 10  (e.g., newspapers, TV stations, radio) 14 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other 15 1 2 3 4 5 6 7 8 9 10  web-based news and information sources) A7. Please describe the direction the DRC is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing the DRC’s economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      102 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION A: GENERAL ISSUES A8. Listed below are global challenges. Which do you think have the most serious impact on the DRC? (Choose no more than TWO) 1 Climate change 6 The gap between the rich and the poor 2 Terrorism 7 Environmental degradation 3 Migrants and refugees 8 Fragility in the DRC or neighboring countries 4 Jobs/employment 9 Technology based disruption 5 Trade constraints 10 Geo political uncertainty A9. When thinking about development efforts in the DRC, do you think that civil society (e.g., NGOs, CBOs) should … ? 1 Engage significantly less 2 Engage somewhat less 3 Engage somewhat more 4 Engage significantly more 5 Engage at the same level it does currently 6 Don't know A10. To what extent do you trust domestic private sector to engage in public service delivery in the DRC? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know A11. To what extent do you trust international private sector to engage in public service delivery in the DRC? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 103 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION A: GENERAL ISSUES A12. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in the DRC. (Choose no more than TWO) 1 None. I do not consider the DRC a fragile state. 2 Crime and violence 3 High influx of refugees/migrants 4 Lack of access to development finance 5 Policy inconsistency 6 Weak social cohesion 7 Weak institutional capacity 8 Food insecurity 9 High levels of corruption 10 Weak accountability 11 Lack of security (i.e., conflict and violence) 12 Political uncertainty 13 Low levels of political and economic inclusion 14 Other (please specify):_____________________________________ 104 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in the DRC? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in the DRC. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help the DRC solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in the DRC, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in the DRC? (Choose no more than THREE) 1 Food security 18 Poverty reduction 2 Urban development 19 Anti-corruption 3 Gender based violence 20 Macro-fiscal management 4 Energy (e.g., electricity) 21 Judiciary reform 5 Water and sanitation 22 Economic growth 6 Pollution 23 Disaster risk management 7 Job creation/employment 24 Equality of opportunity (i.e., social inclusion) 8 Health 25 Disease control (e.g., Ebola, Cholera) 9 Regional conflict and tensions 26 Local governance and institutions 10 Financial markets 27 Information and communications technology Social protection (e.g., pensions, targeted social Transport infrastructure (e.g., roads, bridges, 11 28 assistance) transportation) Gender equity (closing the gap between women 12 29 Agriculture and rural development and men, and boys and girls) 13 Private sector development 30 Trade and exports 14 Education 31 Crime and violence Public sector governance/reform (i.e., government Natural resource management (e.g., oil, gas, 15 32 effectiveness) mining) 16 Security/stabilization/reconstruction 33 Social cohesion 17 Global/regional integration 34 Climate change (e.g., mitigation, adaptation) 105 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the DRC? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in the DRC? (Choose no more than TWO) 1 Arrogant in its approach 2 Inadequate World Bank Group’s staffing in the DRC 3 Not focused enough on issues that are unique to post-conflict countries 4 Not willing to honestly criticize policies and reform efforts in the country 5 Staff too inaccessible 6 Not collaborating enough with private sector 7 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 8 Not aligned with country priorities 9 Not adequately sensitive to political/social realities in the DRC 10 Too influenced by developed countries 11 World Bank Group’s processes too slow and complex 12 Not adequately flexible 13 Not sufficiently focused on sustainable results 14 Not collaborating enough with civil society (e.g., NGOs, CBOs) 15 Not enough public disclosure of its work 16 Other (please specify): __________________________________________________ 17 Don’t know 106 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in the DRC? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Local government 10 Emerging donors 2 Donor community 11 UN agencies Regional organizations (e.g., the African Union, 3 NGOs/Community Based Organizations 12 SADC, CPGL) 4 Beneficiaries 13 Foundations 5 Youth/university groups 14 Media 6 Private sector 15 Peace keeping forces 7 Academia/think tanks/research institutes 16 Other (please specify): _____________________ 8 Parliament 17 Don’t know 9 Religious groups To what extent do you agree with the following statements about the World Bank Group’s work in the DRC? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in the DRC The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for the DRC 107 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in the DRC, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in the DRC with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. Which TWO organizations are the most valuable for the World Bank Group to collaborate with to tackle fragility in the DRC? (Select no more than TWO) 1 World Food Program (WFP) 2 World Health Organization (WHO) 3 United Nations Development Program (UNDP) 4 United Nations Peacekeeping 5 Save the Children 6 The Red Cross 7 The United Nations International Children's Emergency Fund (UNICEF) 8 The International Committee of the Red Cross (ICRC) 9 None. I don’t believe the World Bank Group needs to partner with the UN organizations. 10 Don’t know 108 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in the DRC? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 1 2 3 4 5 6 7 8 9 10  effectiveness) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy (e.g., electricity) 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  Transport infrastructure (e.g., roads, bridges, 15 1 2 3 4 5 6 7 8 9 10  transportation) 16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  19 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti-corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Disease control (e.g., Ebola, Cholera) 1 2 3 4 5 6 7 8 9 10  28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  29 Gender based violence 1 2 3 4 5 6 7 8 9 10  30 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  31 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  32 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  33 Social cohesion 1 2 3 4 5 6 7 8 9 10  34 Macro-fiscal management 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in the DRC? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group influence the development agenda in the DRC? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in the DRC? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in the DRC? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of the DRC The World Bank Group meets the DRC’s needs C6 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) 110 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C7. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in the DRC? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support the DRC’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C8 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 10  (e.g., tax collection) To develop better and stronger data C9 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 10  Government C10 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  C11 To identify and monitor risks 1 2 3 4 5 6 7 8 9 10  C12. How effectively does the World Bank Group’s SCD and CPF activities support the DRC’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnostic (SCD) and Country Partnership Framework (CPF)] 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 111 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In the DRC, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 10  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to the DRC’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 112 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 10  Social Framework requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in the DRC Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  the DRC’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them E9. To what extent do you believe the World Bank Group is adequately staffed in the DRC? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E10. To what extent does the World Bank Group’s team in the DRC have the right skills mix to tackle the challenges of fragility? 1 Almost never 2 Rarely 3 Sometimes 4 Almost always 5 Don’t know 113 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION E: WORKING WITH THE WORLD BANK GROUP E11. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in the DRC? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E12. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in the DRC? (Choose no more than TWO) 1 Social cohesion 2 Public services 3 Macro issues (fiscal accounts, balance of payments, etc.) 4 Education 5 Health 6 Supporting poor and marginalized local communities 7 Jobs 8 Business development 9 Infrastructure 10 Other (please specify): ______________________________________________ 11 Don’t know 114 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE DRC F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in the DRC? (Choose no more than TWO) 1 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 2 Offer more innovative financial products 3 Ensure greater selectivity in its work 4 Offer more innovative knowledge services 5 Collaborate more effectively with Government clients (e.g., national, state, local) 6 Work faster 7 Reduce the complexity of obtaining World Bank Group financing 8 Help to bring discipline/effective supervision to implementation of World Bank Group projects 9 Provide more adequate data/knowledge/statistics/figures on the DRC’s economy 10 Engage more effectively with civil society (e.g., NGOs, CBOs) 11 Increase the level of capacity development in the country 12 Engage more directly with beneficiaries 13 Improve the quality of its experts as related to the DRC’s specific challenges 14 Engage more effectively with private sector 15 Increase the level of World Bank Group staffing in the DRC’s office 16 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in the DRC, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in the DRC? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for the DRC 6 Don’t know F3. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than TWO) 1 Organize more joint meetings and missions with the UN Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s comparative advantages 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 Share more information about the World Bank Group’s activities, products, and knowledge 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 115 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE DRC F4. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in the international partners in the DRC? DRC? 1 Social cohesion   2 Public financial management   3 Reducing gender-based violence   Human capital (education, health, social 4   protection) 5 Crisis preparedness   6 Crisis response   7 Access to justice systems   8 Security mechanisms   9 Conflict resolution mechanisms   10 Support domestic resource mobilization   11 Access to basic services   12 Capacity of state institutions   13 Jobs   14 Improving livelihoods   15 Food security   16 Social safety nets   Stimulating dialogue to promote peace and 17   stability 116 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in the DRC? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in the DRC? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 4 written materials face meetings/discussions) 2 e-Newsletters 5 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 6 seminars/workshops/conferences YouTube, Flickr) G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g. read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     117 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 11 Private Foundation 2 Office of Minister 12 NGO/Community Based Organization 3 Office of Parliamentarian 13 Media (press, radio, TV, web, etc.) Employee of a Ministry, Ministerial Department Independent Government Institution (i.e., Regulatory 4 14 or Implementation Agency Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 15 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Faith-Based Group 7 Bilateral Agency 17 Youth Group 8 Multilateral Agency 18 Academia/Research Institute/Think Tank 9 Private Sector Organization 19 Judiciary Branch 10 Financial Sector/Private Bank 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in the DRC? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 118 World Bank Group Country Opinion Survey 2019: Democratic Republic of Congo SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in the DRC? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Kinshasa 2 Matadi 3 Other (please specify): ____________________ Thank you for completing the survey! 119