World Bank Group Country Opinion Survey 2016: Guatemala FY 2016 Guatemala Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 December 2016 World Bank Group Country Opinion Survey 2016: Guatemala Acknowledgements The Guatemala Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, Jessica Cameron, Calita Woods, and Isabel Tepedino. Dania Mendoza and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Guatemala country team and the local fielding agency Aragón & Asociados. In particular, PORG is grateful for the support from Angels Maso (Communications Officer) who coordinated the survey related activities from San Salvador, El Salvador. 1 World Bank Group Country Opinion Survey 2016: Guatemala Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Guatemala ................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Guatemala ..........36 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................42 2 World Bank Group Country Opinion Survey 2016: Guatemala I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Guatemala perceive the WBG. The survey explored:  General Issues Facing Guatemala  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Guatemala  Communication and Information Sharing  Background Information II. Methodology From March to April 2016, 367 stakeholders of the WBG in Guatemala were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 279 stakeholders participated in the survey (76% response rate). Some respondents received and returned the questionnaires via mail or email. Other respondents filled out the questionnaire with a representative from the independent fielding agency. Respondents were asked about: general issues facing Guatemala; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Guatemala; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate was 69%, N=62). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 87). 3 World Bank Group Country Opinion Survey 2016: Guatemala III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from PMUs and consultants were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/CBOs, private foundations, faith based groups, and trade unions were combined in the “CSO” category; and the small number of respondents from the judiciary branch and other organizations were included in the “Other” category. There were no respondents from youth groups. Percentage of Respondents (N=272) Employee of a Ministry/Ministerial 13% Department/Implementation Agency Academia/Research Institute/Think Tank 13% NGO/Community-Based Organization 12% Other 10% Office of Minister 8% Private Sector Organization 8% Media 7% Local Government Office or Staff 6% Office of Parliamentarian 6% Bilateral/ Multilateral Agency 6% Independent Government Institution 3% PMU /Consultant/Contractor 2% Private Foundation 1% Office of the President/Prime Minister 1% Faith-Based Group 1% Judiciary Branch 1% Financial Sector/Private Bank <1% Trade Union <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Guatemala III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=272) Other 29% Generalist (specialized in multiple sectors) 11% Urban, rural, and social development 8% Governance 8% Education 7% Health, nutrition, and population 5% Macroeconomics and fiscal management 5% Environment and natural resources 4% Poverty 4% Social protection and labor 3% Trade and competitiveness 3% Fragility, conflict and violence 3% Finance and markets 3% Transport and ICT 3% Agriculture 2% Gender 1% Water 1% Public-private partnerships <1% Jobs <1% Climate change <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Guatemala III. Demographics of the Sample (continued) Geographic Locations  Most respondents were from Guatemala City, therefore geographic comparisons were not conducted. Percentage of Respondents (N=274) Escuintla, 1% Quetzaltenando, Cobán, 2% 2% Ciudad de Guatemala, 95% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=228) The International Other, 11% Finance Corporation (IFC), 8% The World Bank (IBRD), 81% "Which of the following agencies of the World Bank Group do you primarily engage with in Guatemala?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2016: Guatemala III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Guatemala, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Guatemala, and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.2 Office of President/ Prime Minister/ 7.0 Minister Academia/ Research Institute/ Think Tank 6.8 Bilateral/ Multilateral Agency 6.8 Independent Government Institution 6.8 Office of Parliamentarian 6.8 Employee of a Ministry/ PMU/ Consultant 6.7 Other 6.3 Local Government 6.1 Private Sector Organization/ Financial 6.0 Sector/ Private Bank Media 5.3 CSO 4.9 "How familiar are you with the work of the World Bank Group in Guatemala?" (1 - "Not familiar at all", 10 - "Extremely familiar") 7 World Bank Group Country Opinion Survey 2016: Guatemala III. Demographics of the Sample (continued) Familiarity with the World Bank Group and other organizations  Respondents were significantly less familiar with the WBG than the IDB. However, they were significantly more familiar with the WBG than the Central American Bank for Economic Integration and Latin American Development Bank. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 World Bank Group (WBG) 6.2 Inter-American Development Bank (IDB/BID) 6.5 Central American Bank for Economic 5.6 Integration (CABEI/BCiE) Latin American Development Bank (CAF) 3.1 "How familiar are you with the work of these organizations in Guatemala?" (1 - "Not familiar at all", 10 - "Extremely familiar") 8 World Bank Group Country Opinion Survey 2016: Guatemala IV. General Issues Facing Guatemala Headed in the Right Direction  Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister and independent government institutions were significantly more likely to indicate that Guatemala is headed in the right direction, while respondents from the media and academia were significantly less positive about the prospect of Guatemala. Percentage of Respondents (N=277) The right direction 48% The wrong direction 26% Not sure 26% "In general, would you say that Guatemala is headed in ...?" (Respondents chose from a list.) 9 World Bank Group Country Opinion Survey 2016: Guatemala IV. General Issues Facing Guatemala (continued) Development Priority Percentage of Respondents (N=277) Public sector governance/reform 41% Education 39% Food security 33% Poverty reduction 25% Health 19% Anti-corruption 18% Job creation/employment 17% Rural development 17% Crime and violence 11% Law and justice 10% Economic growth 10% Equality of opportunity 9% Water and sanitation 8% Climate change 5% Gender equity 4% Environmental sustainability 4% Social protection 4% Foreign direct investment 3% Global/regional integration 3% Private sector development 3% "Listed below are a number of development priorities in Guatemala. Please identify which of the following you consider the most important development priorities in Guatemala. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Guatemala IV. General Issues Facing Guatemala (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=273) Education 47% Rural development 44% Job creation/employment 24% Public sector governance/reform 23% Economic growth 21% Equality of opportunity 19% Anti-corruption 18% Food security 14% Health 13% Water and sanitation 10% Crime and violence 8% Social protection 6% Law and justice 6% Agricultural development 5% Climate change 5% Foreign direct investment 5% Trade and exports 4% Gender equity 3% Environmental sustainability 3% Transport 3% "The World Bank Group has committed itself to two goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Guatemala? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 11 World Bank Group Country Opinion Survey 2016: Guatemala IV. General Issues Facing Guatemala (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=259) Education and training that better ensure job 40% opportunity Consistent economic growth 33% Better opportunity for the poor who live in rural areas 20% Greater equity of fiscal policy 15% Greater access to health and nutrition for citizens 15% Better entrepreneurial opportunities (i.e., to start 14% small and medium sized businesses) Greater access to micro-finance for the poor 12% A growing middle class 8% Better quality public services 8% Better employment opportunities for young people 8% Greater voice and participation for citizens to help 7% ensure greater accountability More reliable social safety net 7% Better employment opportunities for women 5% Other 4% Better opportunity for the poor who live in urban 2% areas "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Guatemala? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2016: Guatemala IV. General Issues Facing Guatemala (continued) Gap between the Rich and the Poor Not a problem at Percentage of Respondents (N=268) all, 4% A small problem, Don’t know, 1% 4% A moderately big A very big problem, 25% problem, 66% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Guatemala...?" (Respondents chose from a list.) Global Climate Change Percentage of Respondents (N=270) Not too serious Not a problem, 1% problem, 1% A somewhat serious problem, 6% A very serious problem, 92% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem...?" (Respondents chose from a list.) 13 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts Percentage of Respondents (N=266) Lack of/inadequate levels of capacity in 34% Government The World Bank Group is not sensitive enough to 30% political/social realities on the ground The Government works inefficiently 28% Political pressures and obstacles 28% There is not an adequate level of citizen/civil 28% society participation Reforms are not well thought out in light of 19% country challenges Poor donor coordination 9% The World Bank Group works too slowly 6% The World Bank Group does not do adequate 6% follow through/follow-up Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents gave significantly higher ratings for the effectiveness of the WBG than that of the Central American Bank for Economic Integration and Latin American Development Bank. Respondents gave statistically similar ratings for the effectiveness of the WBG and the IDB. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 World Bank Group (WBG) 6.4 Inter-American Development Bank (IDB/BID) 6.5 Central American Bank for Economic 5.9 Integration (CABEI/BCiE) Latin American Development Bank (CAF) 4.1 "Overall, please rate your impression of the effectiveness of these organizations in Guatemala ." (1 - "Not effective at all", 10 - "Very effective") 15 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 "To what extent does the World Bank Group’s work help to achieve development results in Guatemala?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Guatemala solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 16 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=31) Don't know, 23% The two institutions work well together, 35% The way the two institutions work together needs improvement, 42% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Guatemala?” (Respondents chose from a list.) (Note: No respondents believe that "the two institutions do not work well together.") 17 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from independent government institutions, ministries, PMUs and consultants/ contractors on WBG-supported projects had the highest mean ratings for the aggregated responses to the twenty six COS indicator questions, whereas respondents from CSOs had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 57).  Collaboration: Respondents who collaborate with the WBG had significantly higher overall ratings (6.8) for the twenty six COS indicator questions than respondents who do not collaborate with the institution (6.0). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All stakeholders 6.1 Employee of a Ministry/ PMU/ Consultant 7.1 Independent Government Institution 7.0 Local Government 6.5 Other 6.4 Office of President/ Prime Minister/ Minister 6.4 Bilateral/ Multilateral Agency 6.0 Academia/ Research Institute/ Think Tank 5.9 Private Sector Organization/ Financial Sector/ 5.8 Private Bank Office of Parliamentarian 5.6 Media 5.6 CSO 5.3 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 18 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=266) Financial resources 41% 15% 56% Policy advice, studies, analyses 25% 20% 45% Technical assistance 9% 21% 30% Help to bring discipline/effective supervision to 20% 7% 13% implementation of investment projects Capacity development 9% 10% 19% Data and statistics 4% 7% 11% Mobilizing third party financial resources 3%3% 6% Linkage to non-Bank expertise (i.e., South- 6% South knowledge sharing) Donor coordination 4% Convening/Facilitating 3% Greatest value Second greatest value Other <1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Guatemala?" (Respondents chose from a list.) 19 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=267) Investment lending 52% Technical assistance 37% Policy based lending/budget support to the 27% Government Capacity development 24% Knowledge products/services 19% Multi-sectoral approaches 12% Trust Fund management 9% Don’t know 4% Other 2% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Guatemala? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2016: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness Percentage of Respondents (N=269) Too influenced by developed countries 22% Not enough public disclosure of its work 19% Imposing technocratic solutions without regard to 14% political realities World Bank Group’s processes too complex 14% Not adequately sensitive to political/social realities 13% in Guatemala Its advice and strategies do not lend themselves to 12% practical problem solving Don’t know 12% Not aligned with country priorities 12% World Bank Group’s processes too slow 11% Not willing to honestly criticize policies and reform 10% efforts in the country Not collaborating enough with stakeholders outside 9% the Government Other 6% Arrogant in its approach 6% Not aligned with other donors’ work 6% Staff too inaccessible 4% Not exploring alternative policy options 3% Not client focused 3% The credibility of its knowledge/data <1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Guatemala? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 World Bank Group Country Opinion Survey 2016: Guatemala VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 7.1 Public sector governance/reform 6.8 Trade and exports 6.8 Financial markets 6.8 Global/regional integration 6.7 Transport 6.6 Regulatory framework 6.6 Poverty reduction 6.6 Environmental sustainability 6.6 Foreign direct investment 6.6 Private sector development 6.6 Water and sanitation 6.5 Education 6.5 Rural development 6.5 Information and communications technology 6.5 Energy 6.5 Anti-corruption 6.4 Health 6.4 Food security 6.4 Climate change 6.3 Disaster management 6.3 Equality of opportunity 6.3 Law and justice 6.3 Agricultural development 6.2 Urban development 6.2 Gender equity 6.2 Natural resource management 6.0 Crime and violence 5.8 Job creation/employment 5.7 Social protection 5.6 Communicable/non-communicable diseases 5.5 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala?" (1-"Not effective at all", 10-"Very effective") 22 World Bank Group Country Opinion Survey 2016: Guatemala VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration1 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform 7.2 6.7 Economic growth 7.2 7.1 Trade and exports 7.0 6.7 Transport 6.9 6.5 Disaster management 6.7 6.2 Foreign direct investment 6.7 6.5 Poverty reduction 6.6 6.6 Private sector development 6.6 6.5 Water and sanitation 6.6 6.5 Energy 6.6 6.5 Rural development 6.5 6.5 Food security 6.5 6.3 Regulatory framework 6.5 6.6 Education 6.4 6.5 Financial markets 6.4 6.8 Urban development 6.3 6.2 Equality of opportunity 6.3 6.3 Environmental sustainability 6.2 6.6 Anti-corruption 6.2 6.4 Health 6.2 6.4 Climate change 6.1 6.3 Global/regional integration 6.1 6.7 Information and communications technology 6.0 6.6 Agricultural development 6.0 6.2 Job creation/employment 5.7 5.7 Natural resource management 5.6 6.1 Law and justice 5.5 6.4 Gender equity* 5.0 Collaborating 6.4 4.9 with the WBG Crime and violence 5.9 Communicable/non-communicable diseases 4.8 Not collaborating 5.6 4.7 with the WBG Social protection 5.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 1 Note in the Appendix on the sectoral effectiveness (Appendix A, page 43) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2016: Guatemala VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Guatemala, bivariate correlational analyses were conducted using respondents’ ratings of the thirty one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Guatemala. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at food security;  The WBG’s effectiveness at health; and  The WBG’s effectiveness at anti corruption.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Guatemala, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was:  The WBG’s effectiveness at health;  The WBG’s effectiveness at information and communications technology; and  The WBG’s effectiveness at poverty reduction. 24 World Bank Group Country Opinion Survey 2016: Guatemala VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 6.3 "To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Guatemala?" (1-"to no degree at all", 10-"To a very significant degree") Helping the Poorest Percentage of Respondents (N=266) To a fully Don't know, sufficient degree, 13% 6% To a somewhat sufficient degree, 17% To a very insufficient degree, 23% To a somewhat insufficient degree, 41% “To what extent do you believe that the World Bank Group's work and support help the poorest in Guatemala?” (Respondents chose from a list.) 25 World Bank Group Country Opinion Survey 2016: Guatemala VII. How the World Bank Group Operates The World Bank Group’s Work in Guatemala Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 5.7 relevant role in development in Guatemala¹ The World Bank Group’s work is aligned with what I consider the development priorities for 5.6 Guatemala¹ "To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Guatemala: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 6.4 what I consider the development priorities for Guatemala*¹ 5.6 Overall the World Bank Group currently plays a 6.3 relevant role in development in Guatemala¹ 5.6 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 26 World Bank Group Country Opinion Survey 2016: Guatemala VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 6.8 Guatemala's institutional capacity The World Bank Group effectively monitors and 6.8 evaluates the projects and programs it supports Where country systems are adequate, the World 6.8 Bank Group makes appropriate use of them¹ The World Bank Group’s “Safeguard Policy” 6.7 requirements are reasonable The World Bank Group provides effective implementation support (i.e., supervision of 6.7 projects) The World Bank Group’s approvals and reviews 6.4 are done in a timely fashion The World Bank Group’s conditions on its 6.3 lending are reasonable The World Bank Group disburses funds promptly 6.0 The World Bank Group takes decisions quickly in 5.9 Guatemala¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 27 World Bank Group Country Opinion Survey 2016: Guatemala VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 7.3 evaluates the projects and programs it supports 6.7 Working with the World Bank Group increases 7.3 Guatemala’s institutional capacity 6.7 Where country systems are adequate, the World 7.3 Bank Group makes appropriate use of them¹ 6.7 The World Bank Group’s conditions on its lending are 7.1 reasonable* 6.1 The World Bank Group provides effective 7.1 implementation support 6.6 The World Bank Group’s approvals and reviews are 7.0 done in a timely fashion 6.3 The World Bank Group’s “Safeguard Policy” 7.0 requirements are reasonable 6.7 The World Bank Group takes decisions quickly in 6.3 Guatemala¹ 5.8 6.1 The World Bank Group disburses funds promptly 6.0 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 28 World Bank Group Country Opinion Survey 2016: Guatemala VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.7 Treating clients and stakeholders in Guatemala 7.3 with respect¹ Collaboration with the Government¹ 7.0 Straightforwardness and honesty¹ 6.9 Collaboration with the private sector¹ 6.8 Openness (sharing data and other information)¹ 6.6 Collaboration with other donors and development 6.3 partners¹ Staff accessibility¹ 6.0 Being inclusive¹ 5.8 Collaboration with civil society¹ 5.8 Responsiveness to needs¹ 5.7 Ease of access to the people at the WBG who are 5.6 making decisions important to my work¹ Flexibility (in terms of changing country 5.5 circumstances)¹ The speed in which it gets things accomplished on 5.5 the ground¹ Flexibility (in terms of the institution’s products 5.4 and services)¹ "To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 29 World Bank Group Country Opinion Survey 2016: Guatemala VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.9 7.6 Treating clients and stakeholders in Guatemala with 7.7 respect¹ 7.2 Straightforwardness and honesty¹ 7.6 6.8 Collaboration with the Government¹ 7.6 7.0 Openness (sharing data and other information)¹ 7.2 6.6 Collaboration with the private sector¹ 7.1 6.8 Collaboration with other donors and development 7.0 partners¹ 6.3 Staff accessibility¹ 6.7 5.9 Being inclusive¹ 6.5 5.7 Responsiveness to needs¹ 6.4 5.7 Ease of access to the people at the World Bank Group 6.4 who are making decisions important to my work¹ 5.5 Collaboration with civil society¹ 6.3 5.8 The speed in which it gets things accomplished on the 6.0 ground¹ 5.4 Flexibility (in terms of changing country 6.0 circumstances)¹ 5.4 Flexibility (in terms of the institution’s products and 5.9 services)¹ 5.3 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 30 World Bank Group Country Opinion Survey 2016: Guatemala VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.8 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Guatemala?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2016: Guatemala VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=259) Never, Weekly, 6% 6% Monthly, 19% Rarely, 27% A few times a year, 42% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 32 World Bank Group Country Opinion Survey 2016: Guatemala VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Guatemala’ Knowledge Needs (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "The World Bank Group meets Guatemala's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 33 World Bank Group Country Opinion Survey 2016: Guatemala VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Mean Rating 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to 6.6 understand) Are translated enough into local language 6.6 Are timely 6.5 Are adaptable to Guatemala’s specific development challenges and country 6.3 circumstances¹ Lead to practical solutions 6.1 "In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") 34 World Bank Group Country Opinion Survey 2016: Guatemala VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Guatemala’s Needs for Financial Instruments (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Guatemala." (1-"Strongly disagree", 10-"Strongly agree") 35 World Bank Group Country Opinion Survey 2016: Guatemala IX. The Future Role of the World Bank Group in Guatemala Making the World Bank Group of Greater Value Percentage of Respondents (N=252) Increase the level of capacity development in the 35% country Reach out more to groups outside of Government 34% Reduce the complexity of obtaining World Bank Group 21% financing Provide more adequate data/knowledge/statistics/figures on Guatemala’s 17% economy Collaborate more effectively with Government clients 17% Improve the competitiveness of its financing compared 15% to markets Offer more innovative financial products 14% Ensure greater selectivity in its work 10% Improve the quality of its experts as related to 9% Guatemala’s specific challenges Offer more innovative knowledge services 8% Work faster 6% Other 4% Increase availability of Reimbursable Advisory Services 3% (RAS) "Which of the following SHOULD the World Bank Group do to make itself of greater value in Guatemala? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 36 World Bank Group Country Opinion Survey 2016: Guatemala IX. The Future Role of the WBG in Guatemala (continued) Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=272) Education 37% Rural development 33% Health 29% Public sector governance/reform 26% Poverty reduction 21% Economic growth 18% Job creation/employment 16% Anti-corruption 13% Equality of opportunity 11% Crime and violence 10% Food security 10% Agricultural development 10% Water and sanitation 9% Climate change 8% Law and justice 7% Transport 5% Foreign direct investment 5% Social protection 4% Environmental sustainability 4% Information and communications technology 3% “When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectoral areas do you believe the WBG should focus most of its resources in Guatemala? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 37 World Bank Group Country Opinion Survey 2016: Guatemala IX. The Future Role of the WBG in Guatemala (continued) Future Combination of the WBG Services Percentage of Respondents (N=248) Convening None of the above, 2% services, 2% Don't know, 8% Knowledge products, 32% Financial services, 27% The combination is appropriate for Guatemala, 29% "When considering the combination of services that the World Bank Group offers in Guatemala, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Guatemala?" (Respondents chose from a list.) 38 World Bank Group Country Opinion Survey 2016: Guatemala X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 57) for all responses by stakeholder groups. General Information Sources Percentage of Respondents (N=255) Internet 49% Periodicals 42% Local newspapers 35% Social media (e.g., Facebook, blogs, Twitter, 29% YouTube, Flickr) Other 11% Local television 11% International newspapers 8% Local radio 4% International television 4% International radio 0% "How do you get most of your information about economic and social development issues in Guatemala? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2016: Guatemala X. Communication and Outreach (continued) Preferred Information Sources Percentage of Respondents (N=255) World Bank Group’s 43% seminars/workshops/conferences Direct contact with World Bank Group 39% e-Newsletters 35% World Bank Group’s publications and other 31% written materials Social media (e.g., Facebook, blogs, Twitter, 20% YouTube, Flickr) World Bank Group’s website 20% Mobile phones 3% Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 World Bank Group Country Opinion Survey 2016: Guatemala X. Communication and Outreach (continued) Access to Information Percentage of Respondents (N=244) Yes 16% No 84% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" The WBG Website Usage Percentage of Respondents (N=253) Yes 64% No 36% "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (N=252) Yes 29% No 71% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" 41 World Bank Group Country Opinion Survey 2016: Guatemala XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 57 C. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 80 D. Responses to Selected Questions by Year..................................... 87 E. Indicator Questions as a Function of Exposure to the WBG .......... 92 F. WBG Country Opinion Survey FY16 – Guatemala Questionnaire 93 Guatemala 42 World Bank Group Country Opinion Survey 2016: Guatemala Appendix A: Responses to All Questions across All Respondents (N=279) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Guatemala Percentage of Respondents 1. In general would you say that Guatemala is headed in ... ? (N=277) The right direction 47.7% The wrong direction 26.0% Not sure 26.4% 2. Listed below are a number of development priorities in Guatemala. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Guatemala? (Choose no more than THREE) (Responses Combined; N=277) Public sector governance/reform (i.e., government effectiveness, public financial 40.8% management, public expenditure, fiscal system reform) Education 38.6% Food security 32.9% Poverty reduction 24.9% Health 19.5% Anti-corruption 17.7% Job creation/employment 17.3% Rural development 17.3% Crime and violence 10.8% Law and justice (e.g., judicial system) 10.5% Economic growth 10.1% Equality of opportunity (i.e., equity) 8.7% Water and sanitation 8.3% Climate change (e.g., mitigation, adaptation) 5.1% Gender equity 4.3% Environmental sustainability 4.0% Social protection (e.g., pensions, targeted social assistance) 3.6% Foreign direct investment 3.2% Global/regional integration 3.2% Private sector development 2.5% Regulatory framework 2.5% Trade and exports 2.2% Urban development 1.8% Disaster management 1.8% Natural resource management (e.g., oil, gas, mining) 1.4% Agricultural development 1.4% Information and communications technology 1.1% Financial markets 1.1% Energy 0.4% Transport (e.g., roads, bridges, transportation) 0.4% Communicable/non-communicable diseases 0.0% 43 World Bank Group Country Opinion Survey 2016: Guatemala A. General Issues Facing Guatemala (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Guatemala? (Choose no more than THREE) (Responses Combined; N=273) Education 46.5% Rural development 44.3% Job creation/employment 23.8% Public sector governance/reform (i.e., government effectiveness, public financial 23.4% management, public expenditure, fiscal system reform) Economic growth 20.5% Equality of opportunity (i.e., equity) 19.4% Anti-corruption 18.3% Food security 14.3% Health 13.2% Water and sanitation 9.5% Crime and violence 8.4% Social protection (e.g., pensions, targeted social assistance) 6.2% Law and justice (e.g., judicial system) 5.9% Agricultural development 5.5% Climate change (e.g., mitigation, adaptation) 4.8% Foreign direct investment 4.8% Trade and exports 4.4% Gender equity 3.3% Environmental sustainability 3.3% Transport (e.g., roads, bridges, transportation) 2.9% Private sector development 2.6% Urban development 2.6% Natural resource management (e.g., oil, gas, mining) 2.2% Disaster management 1.8% Regulatory framework 1.8% Information and communications technology 1.8% Global/regional integration 1.1% Financial markets 1.1% Communicable/non-communicable diseases 0.4% Energy 0.0% 44 World Bank Group Country Opinion Survey 2016: Guatemala A. General Issues Facing Guatemala (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Guatemala? (Choose no more than TWO) (Responses Combined; N=259) Education and training that better ensure job opportunity 40.2% Consistent economic growth 32.8% Better opportunity for the poor who live in rural areas 20.1% Greater equity of fiscal policy 15.4% Greater access to health and nutrition for citizens 14.7% Better entrepreneurial opportunities (i.e., to start small and medium sized 14.3% businesses) Greater access to micro-finance for the poor 12.4% A growing middle class 8.5% Better quality public services 8.5% Better employment opportunities for young people 8.1% Greater voice and participation for citizens to help ensure greater accountability 7.3% More reliable social safety net 6.9% Better employment opportunities for women 4.6% Other 3.9% Better opportunity for the poor who live in urban areas 1.9% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Guatemala? (Select only ONE response) (N=268) A very big problem 65.7% A moderately big problem 25.0% A small problem 4.1% Not a problem at all 4.5% Don’t know 0.7% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=270) A very serious problem 91.9% A somewhat serious problem 5.9% Not too serious problem 1.1% Not a problem 1.1% Don’t know 0.0% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Guatemala? (1-Not Familiarity familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WBG) 271 0 6.18 2.47 2. Inter-American Development Bank (IDB/BID) 269 0 6.49 2.40 3. Latin American Development Bank (CAF) 267 0 3.05 2.31 4. Central American Bank for Economic Integration (CABEI/BCiE) 269 0 5.60 2.73 45 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Guatemala. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 5. World Bank Group (WBG)* 236 32 6.38 2.19 6. Inter-American Development Bank (IDB/BID) 241 27 6.49 2.18 7. Latin American Development Bank (CAF) 118 141 4.06 2.64 8. Central American Bank for Economic Integration (CABEI/BCiE) 213 54 5.93 2.44 Staff Preparedness N DK Mean SD 9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Guatemala solve its most complicated 219 50 7.16 2.19 development challenges? (1-To no degree at all, 10-To a very significant degree) 10. When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Guatemala? (Choose no more than THREE) (Responses Combined; N=272) Education 36.8% Rural development 33.5% Health 29.0% Public sector governance/reform (i.e., government effectiveness, public financial 25.7% management, public expenditure, fiscal system reform) Poverty reduction 20.6% Economic growth 17.6% Job creation/employment 16.2% Anti-corruption 12.5% Equality of opportunity (i.e., equity) 10.7% Crime and violence 10.3% Food security 10.3% Agricultural development 9.6% Water and sanitation 9.2% Climate change (e.g., mitigation, adaptation) 7.7% Law and justice (e.g., judicial system) 7.4% Transport (e.g., roads, bridges, transportation) 4.8% Foreign direct investment 4.8% Social protection (e.g., pensions, targeted social assistance) 4.0% Environmental sustainability 3.7% Information and communications technology 3.3% Trade and exports 3.3% Private sector development 2.9% Regulatory framework 2.2% Gender equity 2.2% Urban development 2.2% Financial markets 1.8% Global/regional integration 1.5% Natural resource management (e.g., oil, gas, mining) 1.5% Energy 1.1% Disaster management 1.1% Communicable/non-communicable diseases 0.0% 46 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=266) activity do you believe is of greatest VALUE and which Greatest 2nd Greatest activity is of second greatest value in Guatemala? Value Value Combined Financial resources 41.4% 15.2% 56.5% Policy advice, studies, analyses 24.8% 20.5% 45.3% Technical assistance 9.4% 21.2% 30.6% Help to bring discipline/effective supervision to implementation of 6.8% 12.5% 19.3% investment projects Capacity development 8.6% 10.2% 18.9% Data and statistics 4.1% 6.8% 11.0% Mobilizing third party financial resources 3.0% 3.0% 6.0% Linkage to non-Bank expertise (i.e., South-South knowledge 0.8% 4.9% 5.7% sharing) Donor coordination 0.4% 3.4% 3.8% Convening/Facilitating 0.8% 1.9% 2.6% Other 0.0% 0.4% 0.4% 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Guatemala? (Choose no more than TWO) (Responses Combined; N=269) Too influenced by developed countries 21.9% Not enough public disclosure of its work 19.0% Imposing technocratic solutions without regard to political realities 14.5% World Bank Group’s processes too complex 14.1% Not adequately sensitive to political/social realities in Guatemala 12.6% Its advice and strategies do not lend themselves to practical problem solving 12.3% Don’t know 11.9% Not aligned with country priorities 11.9% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 11.2% policies and procedures) Not willing to honestly criticize policies and reform efforts in the country 10.0% Not collaborating enough with stakeholders outside the Government 9.3% Other 6.3% Arrogant in its approach 6.3% Not aligned with other donors’ work 5.6% Staff too inaccessible 3.7% Not exploring alternative policy options 3.3% Not client focused 3.0% The credibility of its knowledge/data 0.4% 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Guatemala? (Choose no more than TWO) (Responses Combined; N=267) Investment lending (financing specific projects) 52.1% Technical assistance (advice, best practice, international experience, etc.) 36.7% Policy based lending/budget support to the Government 26.6% Capacity development 24.0% Knowledge products/services (analytical work, studies, surveys, etc.) 19.1% Multi-sectoral approaches 12.4% Trust Fund management 9.0% Don’t know 4.5% Other 2.2% 47 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) 14. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Guatemala? (Select only ONE response) (N=266) To a fully sufficient degree 6.0% To a somewhat sufficient degree 16.9% To a somewhat insufficient degree 41.0% To a very insufficient degree 23.3% Don't know 12.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 15. Overall the World Bank Group currently plays a relevant role in 250 19 5.66 2.27 development in Guatemala* 16. The World Bank Group’s work is aligned with what I consider the 241 28 5.64 2.25 development priorities for Guatemala* To what extent is the World Bank Group an effective development partner in Degree Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 17. Responsiveness to needs* 239 21 5.74 2.32 18. Flexibility (in terms of the institution’s products and services)* 211 44 5.39 2.22 19. Flexibility (in terms of changing country circumstances)* 222 36 5.48 2.22 20. Being inclusive* 214 41 5.82 2.27 21. Openness (sharing data and other information)* 219 36 6.63 2.11 22. Collaboration with the Government* 226 32 7.04 2.06 23. The speed in which it gets things accomplished on the ground* 192 59 5.46 2.12 24. Ease of access to the people at the World Bank Group who are 206 52 5.61 2.57 making decisions important to my work* 25. Collaboration with civil society* 201 56 5.79 2.46 26. Staff accessibility* 199 57 5.97 2.46 27. Collaboration with other donors and development partners* 192 65 6.34 2.26 28. Collaboration with the private sector* 183 71 6.81 2.35 29. Straightforwardness and honesty* 208 47 6.87 2.41 30. Treating clients and stakeholders in Guatemala with respect* 197 61 7.26 2.28 31. Being a long-term partner* 207 51 7.67 2.26 32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=266) Lack of/inadequate levels of capacity in Government 33.8% The World Bank Group is not sensitive enough to political/social realities on the 29.7% ground The Government works inefficiently 28.2% Political pressures and obstacles 28.2% There is not an adequate level of citizen/civil society participation 27.8% Reforms are not well thought out in light of country challenges 19.2% Poor donor coordination 9.4% The World Bank Group works too slowly 6.0% The World Bank Group does not do adequate follow through/follow-up 6.0% Other 3.4% 48 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Guatemala? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 229 27 6.35 2.78 2. Financial markets 223 31 7.25 2.20 3. Transport (e.g., roads, bridges, transportation) 229 24 6.93 2.37 4. Anti corruption 235 25 7.49 2.68 5. Law and justice (e.g., judicial system) 234 22 7.06 2.72 6. Urban development 238 20 7.13 2.42 7. Environmental sustainability 233 25 7.61 2.41 8. Trade and exports 229 26 7.25 2.25 9. Information and communications technology 234 21 7.18 2.33 10. Poverty reduction 245 15 8.36 2.17 11. Gender equity 236 21 6.86 2.76 12. Private sector development 231 26 6.70 2.65 13. Foreign direct investment 228 28 7.36 2.36 14. Water and sanitation 234 25 7.62 2.35 15. Regulatory framework 223 34 6.71 2.42 16. Economic growth 236 23 7.97 2.13 17. Energy 224 29 6.97 2.45 18. Disaster management 223 30 6.68 2.55 19. Public sector governance/reform (i.e., government effectiveness, public 232 27 7.78 2.39 financial management, public expenditure, fiscal system reform) 20. Job creation/employment 234 24 7.03 2.70 21. Communicable/non-communicable diseases 221 36 5.90 2.62 22. Equality of opportunity (i.e., equity) 233 27 6.85 2.72 23. Social protection (e.g., pensions, targeted social assistance) 230 27 6.32 2.59 24. Rural development 240 21 7.61 2.54 25. Global/regional integration 222 34 6.87 2.44 26. Food security 228 27 7.54 2.58 27. Natural resource management (e.g., oil, gas, mining) 228 31 6.71 2.57 28. Health 237 23 7.55 2.59 29. Climate change (e.g., mitigation, adaptation) 231 27 7.59 2.51 30. Agricultural development 237 22 7.61 2.37 31. Education 240 20 8.15 2.47 49 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Guatemala? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 109 150 6.17 2.59 2. Information and communications technology 114 145 6.51 2.20 3. Transport (e.g., roads, bridges, transportation) 127 132 6.60 2.12 4. Crime and violence 111 148 5.79 2.49 5. Law and justice (e.g., judicial system) 125 134 6.26 2.52 6. Urban development 132 126 6.22 2.35 7. Environmental sustainability 140 118 6.58 2.31 8. Regulatory framework 133 124 6.59 2.05 9. Communicable/non-communicable diseases 96 161 5.52 2.28 10. Poverty reduction 173 83 6.59 2.47 11. Anti corruption 141 117 6.38 2.58 12. Private sector development 137 121 6.55 2.51 13. Foreign direct investment 129 127 6.58 2.38 14. Water and sanitation 136 123 6.54 2.17 15. Trade and exports 134 125 6.78 2.24 16. Economic growth 162 97 7.10 2.17 17. Health 144 112 6.38 2.39 18. Disaster management 129 128 6.29 2.53 19. Public sector governance/reform (i.e., government effectiveness, public 171 87 6.80 2.32 financial management, public expenditure, fiscal system reform) 20. Job creation/employment 133 126 5.69 2.49 21. Financial markets 128 131 6.77 2.22 22. Equality of opportunity (i.e., equity) 131 128 6.29 2.45 23. Energy 128 129 6.49 2.19 24. Rural development 157 101 6.52 2.36 25. Global/regional integration 124 129 6.66 2.14 26. Food security 140 112 6.36 2.42 27. Education 161 97 6.53 2.44 28. Social protection (e.g., pensions, targeted social assistance) 125 135 5.56 2.47 29. Climate change (e.g., mitigation, adaptation) 131 127 6.33 2.44 30. Agricultural development 138 118 6.23 2.45 31. Natural resource management (e.g., oil, gas, mining) 122 137 6.04 2.41 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Guatemala? (1-To no degree at all, 10-To a very 242 19 6.19 2.15 significant degree) 50 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 232 28 5.92 2.20 needs of Guatemala* 5. The World Bank Group meets Guatemala’s needs for knowledge services 236 25 6.26 2.13 (e.g., research, analysis, data, technical assistance)* Measuring/Correcting the World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Guatemala? (1-To no degree at all, 10-To a very significant 199 62 5.83 2.04 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=259) Weekly 5.8% Monthly 18.9% A few times a year 42.5% Rarely 26.6% Never 6.2% In Guatemala, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 227 28 6.49 2.02 3. Lead to practical solutions 219 32 6.09 2.07 4. Are accessible (well written and easy to understand) 223 32 6.58 2.08 5. Are translated enough into local language 215 38 6.58 2.49 6. Are adaptable to Guatemala’s specific development challenges and country 228 29 6.32 2.10 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 237 22 6.81 2.10 country?* (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 234 25 7.49 1.84 technical quality) 51 World Bank Group Country Opinion Survey 2016: Guatemala E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 137 116 6.00 2.13 2. The World Bank Group effectively monitors and evaluates the projects and 182 71 6.81 2.23 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 161 92 6.43 2.14 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 130 124 6.72 2.18 5. The World Bank Group’s conditions on its lending are reasonable 173 79 6.29 2.16 6. The World Bank Group takes decisions quickly in Guatemala* 168 86 5.90 2.24 7. Working with the World Bank Group increases Guatemala's institutional 200 53 6.83 2.12 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 146 107 6.78 2.22 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 158 95 6.66 2.35 supervision of projects) WBG Promoting PPP in Guatemala N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Guatemala? (1-To 195 60 6.26 2.15 no degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Guatemala? (Select only ONE response) (N=254) The World Bank Group is sufficiently selective and focuses on the most important 38.2% development challenges in Guatemala The World Bank Group is not sufficiently selective in Guatemala, and it is involved 31.5% in too many areas of development Don't know 30.3% F. The Future Role of the World Bank Group in Guatemala 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Guatemala? (Choose no more than TWO) (Responses Combined; N=252) Increase the level of capacity development in the country 34.9% Reach out more to groups outside of Government 33.7% Reduce the complexity of obtaining World Bank Group financing 21.0% Provide more adequate data/knowledge/statistics/figures on Guatemala’s 17.1% economy Collaborate more effectively with Government clients (e.g., national, state, local) 16.7% Improve the competitiveness of its financing compared to markets (e.g., cost, 15.5% timeliness, other terms) Offer more innovative financial products 14.3% Ensure greater selectivity in its work 10.3% Improve the quality of its experts as related to Guatemala’s specific challenges 8.7% Offer more innovative knowledge services 8.3% Work faster 6.0% Other 4.0% Increase availability of Reimbursable Advisory Services (RAS) 2.8% 52 World Bank Group Country Opinion Survey 2016: Guatemala F. The Future Role of the World Bank Group in Guatemala (continued) 2. When considering the combination of services that the World Bank Group offers in Guatemala, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Guatemala? (Select only ONE response) (N=248) Knowledge products 31.9% The combination is appropriate for Guatemala 28.6% Financial services 27.0% Don't know 7.7% Convening services 2.4% None of the above 2.4% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Guatemala? (Choose no more than TWO) (Responses Combined; N=255) Internet 49.4% Periodicals 42.0% Local newspapers 34.5% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 28.6% Other 11.4% Local television 10.6% International newspapers 7.8% Local radio 4.3% International television 3.5% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=255) World Bank Group’s seminars/workshops/conferences 42.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 38.8% e-Newsletters 34.5% World Bank Group’s publications and other written materials 31.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 20.4% World Bank Group’s website 20.4% Mobile phones 3.1% Other 0.8% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=244) Yes 16.4% No 83.6% 53 World Bank Group Country Opinion Survey 2016: Guatemala G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (N=39) World Bank Group’s website 53.8% World Bank Group’s seminars/workshops/conferences 17.9% Colleagues/Friends/Peer organizations 12.8% Other 7.7% News/Media 5.1% World Bank Group’s e-Newsletters 2.6% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=255) Yes 18.0% No 82.0% Percentage of Respondents 6. Were you able to obtain this information? (N=43) Yes 90.7% No 9.3% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=253) Yes 64.0% No 36.0% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=252) Yes 29.0% No 71.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. When I need information from the World Bank Group I know how to find it 220 33 6.12 2.71 (e.g., whom to call, where to reach them, etc.) 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 184 68 6.55 2.81 institution 11. The World Bank Group is responsive to my information requests and 140 110 6.45 2.45 inquiries 54 World Bank Group Country Opinion Survey 2016: Guatemala H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=272) Employee of a Ministry, Ministerial Department or Implementation Agency 12.9% Academia/Research Institute/Think Tank 12.9% NGO/Community-Based Organization 12.1% Other 9.9% Office of Minister 7.7% Private Sector Organization 7.7% Media (press, radio, TV, web, etc.) 7.4% Local Government Office or Staff 6.3% Office of Parliamentarian 5.9% Bilateral/Multilateral Agency 5.9% Independent Government Institution (i.e., Regulatory Agency, Central 3.3% Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 2.2% Consultant/Contractor working on World Bank Group supported project/program Private Foundation 2.2% Office of the President, Prime Minister 1.5% Faith-Based Group 0.7% Judiciary Branch 0.7% Financial Sector/Private Bank 0.4% Trade Union 0.4% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=272) Other 28.7% Generalist (specialized in multiple sectors) 10.7% Urban, rural, and social development 8.5% Governance 7.7% Education 7.0% Health, nutrition, and population 4.8% Macroeconomics and fiscal management 4.8% Environment and natural resources 4.4% Poverty 3.7% Social protection and labor 3.3% Trade and competitiveness 3.3% Fragility, conflict and violence 2.9% Finance and markets 2.6% Transport and ICT 2.6% Agriculture 1.8% Gender 1.5% Water 0.7% Public-private partnerships 0.4% Jobs 0.4% Climate change 0.4% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=273) Yes 12.1% No 87.9% 55 World Bank Group Country Opinion Survey 2016: Guatemala H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Guatemala? (Select only ONE response) (N=228) The World Bank (IBRD) 81.1% The International Finance Corporation (IFC) 7.9% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 11.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=258) Yes 12.4% No 87.6% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Guatemala? (Select only ONE response) (N=31) The two institutions work well together 35.5% The way the two institutions work together needs improvement 41.9% The two institutions do not work well together 0.0% Don't know 22.6% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Guatemala? (Choose no more than TWO) (Responses Combined; N=265) Use World Bank Group reports/data 42.3% Observer (i.e., follow in media, discuss in informal conversations, etc.) 36.2% Use World Bank Group website for information, data, research, etc. 35.5% Engage in World Bank Group related/sponsored events/activities 30.2% Collaborate as part of my professional duties 10.6% Percentage of Respondents 8. What’s your gender? (N=274) Female 30.7% Male 69.3% Percentage of Respondents 9. Which best represents your geographic location? (N=274) Ciudad de Guatemala 95.3% Quetzaltenando 1.8% Escuintla 1.1% Cobán 1.8% 56 World Bank Group Country Opinion Survey 2016: Guatemala Appendix B: Responses to All Questions by Stakeholder Groups2  Office of President/Prime Minister/Minister N=25  Office of Parliamentarian N=16  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=41  Local Government N=17  Bilateral/Multilateral Agency N=16  Private Sector/Financial Sector/Private Bank N=22  CSO N=42  Media N=20  Independent Government Institution N=9  Academia/Research Institute/Think Tank N=35  Other N=29 A. General Issues facing Guatemala In general, would you say that Guatemala is headed in ... ?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The right direction 76.0% 31.3% 68.3% 58.8% 43.8% 50.0% 29.3% 30.0% 88.9% 37.1% 41.4% The wrong direction 4.0% 37.5% 7.3% 23.5% 18.8% 27.3% 46.3% 40.0% 0.0% 42.9% 20.7% Not sure 20.0% 31.3% 24.4% 17.6% 37.5% 22.7% 24.4% 30.0% 11.1% 20.0% 37.9% *Significantly different between stakeholder groups 2 Only 272 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 57 World Bank Group Country Opinion Survey 2016: Guatemala A. General Issues facing Guatemala (continued) Listed below are a number of development priorities in Guatemala. Please identify which of the following you consider the most important development priorities in Guatemala? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Global/regional integration 0.0% 0.0% 2.4% 0.0% 0.0% 4.5% 2.4% 5.0% 11.1% 11.4% 0.0% Food security* 60.0% 56.3% 24.4% 41.2% 40.0% 18.2% 21.4% 40.0% 22.2% 37.1% 20.7% Public sector governance/reform 40.0% 37.5% 34.1% 41.2% 40.0% 31.8% 33.3% 45.0% 55.6% 45.7% 65.5% Social protection 4.0% 0.0% 2.4% 0.0% 6.7% 4.5% 7.1% 10.0% 0.0% 2.9% 0.0% Gender equity 4.0% 6.3% 2.4% 0.0% 13.3% 0.0% 7.1% 0.0% 0.0% 2.9% 10.3% Private sector development* 0.0% 0.0% 0.0% 0.0% 0.0% 22.7% 0.0% 5.0% 0.0% 0.0% 3.4% Foreign direct investment* 4.0% 12.5% 0.0% 0.0% 0.0% 13.6% 0.0% 10.0% 0.0% 0.0% 3.4% Urban development 4.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 2.9% 6.9% Energy 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 8.0% 31.3% 19.5% 17.6% 13.3% 18.2% 7.1% 10.0% 22.2% 28.6% 13.8% Rural development 20.0% 12.5% 12.2% 23.5% 20.0% 4.5% 26.2% 20.0% 11.1% 28.6% 6.9% Financial markets* 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Water and sanitation 8.0% 18.8% 12.2% 11.8% 0.0% 0.0% 9.5% 0.0% 0.0% 17.1% 3.4% Environmental sustainability 0.0% 0.0% 4.9% 11.8% 0.0% 4.5% 4.8% 10.0% 0.0% 5.7% 0.0% Equality of opportunity 4.0% 6.3% 2.4% 0.0% 20.0% 0.0% 19.0% 5.0% 11.1% 8.6% 17.2% Health* 24.0% 43.8% 43.9% 23.5% 0.0% 31.8% 7.1% 15.0% 22.2% 2.9% 6.9% Climate change 0.0% 0.0% 7.3% 5.9% 0.0% 4.5% 9.5% 0.0% 11.1% 5.7% 3.4% Poverty reduction 20.0% 12.5% 24.4% 17.6% 53.3% 4.5% 35.7% 30.0% 33.3% 25.7% 20.7% Transport 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 40.0% 43.8% 56.1% 47.1% 33.3% 50.0% 35.7% 30.0% 33.3% 22.9% 27.6% Agricultural development 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 2.4% 5.9% 0.0% 13.6% 2.4% 0.0% 0.0% 0.0% 0.0% Crime and violence 16.0% 0.0% 7.3% 17.6% 6.7% 4.5% 14.3% 5.0% 0.0% 8.6% 20.7% Anti corruption 16.0% 0.0% 9.8% 17.6% 13.3% 13.6% 21.4% 35.0% 33.3% 14.3% 27.6% Law and justice 0.0% 0.0% 7.3% 5.9% 26.7% 9.1% 14.3% 5.0% 22.2% 11.4% 20.7% Regulatory framework 4.0% 0.0% 4.9% 0.0% 0.0% 4.5% 2.4% 0.0% 0.0% 0.0% 6.9% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Natural resource management 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 5.7% 0.0% Economic growth* 8.0% 12.5% 12.2% 0.0% 0.0% 36.4% 4.8% 10.0% 0.0% 11.4% 3.4% Disaster management 0.0% 0.0% 2.4% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.3% Information and communications 4.0% 0.0% 2.4% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% technology *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2016: Guatemala A. General Issues facing Guatemala (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Guatemala? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Water and sanitation 16.0% 6.3% 12.2% 23.5% 6.3% 9.1% 10.5% 5.0% 0.0% 5.9% 3.4% Equality of opportunity* 8.0% 6.3% 22.0% 23.5% 37.5% 0.0% 31.6% 15.0% 11.1% 35.3% 10.3% Rural development* 40.0% 50.0% 61.0% 35.3% 62.5% 13.6% 47.4% 40.0% 33.3% 61.8% 27.6% Climate change 0.0% 0.0% 2.4% 5.9% 6.3% 4.5% 5.3% 0.0% 11.1% 14.7% 3.4% Global/regional integration 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Gender equity 4.0% 0.0% 2.4% 0.0% 12.5% 0.0% 7.9% 5.0% 0.0% 2.9% 0.0% Economic growth 24.0% 25.0% 19.5% 17.6% 6.3% 45.5% 13.2% 15.0% 44.4% 20.6% 13.8% Urban development 4.0% 0.0% 4.9% 0.0% 0.0% 0.0% 2.6% 5.0% 0.0% 0.0% 6.9% Regulatory framework 4.0% 0.0% 4.9% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 3.4% Social protection 8.0% 0.0% 0.0% 5.9% 12.5% 0.0% 10.5% 10.0% 0.0% 11.8% 3.4% Law and justice 4.0% 0.0% 4.9% 0.0% 6.3% 0.0% 7.9% 5.0% 11.1% 8.8% 10.3% Transport 4.0% 0.0% 4.9% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 5.9% 3.4% Crime and violence 12.0% 0.0% 2.4% 11.8% 0.0% 9.1% 7.9% 10.0% 0.0% 11.8% 10.3% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% diseases Information and communications 8.0% 6.3% 0.0% 0.0% 0.0% 4.5% 0.0% 5.0% 0.0% 0.0% 0.0% technology Anti corruption 16.0% 25.0% 12.2% 35.3% 6.3% 18.2% 23.7% 25.0% 33.3% 5.9% 17.2% Education 48.0% 62.5% 58.5% 47.1% 50.0% 50.0% 39.5% 35.0% 66.7% 29.4% 51.7% Foreign direct investment* 4.0% 6.3% 0.0% 5.9% 0.0% 4.5% 2.6% 25.0% 0.0% 2.9% 3.4% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 20.0% 31.3% 17.1% 11.8% 18.8% 13.6% 23.7% 25.0% 11.1% 29.4% 48.3% Private sector development 4.0% 0.0% 2.4% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 6.9% Natural resource management 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 11.1% 2.9% 3.4% Environmental sustainability 4.0% 0.0% 0.0% 5.9% 6.3% 0.0% 5.3% 10.0% 11.1% 2.9% 0.0% Health 12.0% 18.8% 24.4% 23.5% 12.5% 22.7% 7.9% 5.0% 11.1% 2.9% 6.9% Agricultural development 16.0% 12.5% 0.0% 5.9% 12.5% 13.6% 2.6% 5.0% 0.0% 2.9% 0.0% Disaster management 0.0% 6.3% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% Job creation/employment 12.0% 37.5% 19.5% 29.4% 25.0% 31.8% 15.8% 25.0% 22.2% 20.6% 34.5% Financial markets 4.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Trade and exports* 4.0% 0.0% 2.4% 0.0% 0.0% 31.8% 2.6% 5.0% 0.0% 0.0% 3.4% Food security 8.0% 6.3% 14.6% 11.8% 12.5% 9.1% 23.7% 15.0% 11.1% 20.6% 13.8% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2016: Guatemala A. General Issues facing Guatemala (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Guatemala? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Consistent economic growth 43.5% 64.3% 43.6% 17.6% 21.4% 40.9% 18.9% 30.0% 33.3% 23.5% 32.0% More reliable social safety net 4.3% 0.0% 5.1% 0.0% 14.3% 0.0% 10.8% 20.0% 0.0% 11.8% 4.0% Greater access to micro-finance for the 17.4% 7.1% 7.7% 5.9% 14.3% 9.1% 8.1% 35.0% 0.0% 26.5% 0.0% poor* Greater voice and participation for citizens to help ensure greater 8.7% 7.1% 10.3% 5.9% 0.0% 4.5% 13.5% 0.0% 22.2% 0.0% 12.0% accountability Greater access to health and nutrition 13.0% 7.1% 10.3% 29.4% 14.3% 18.2% 5.4% 10.0% 22.2% 20.6% 20.0% for citizens Better entrepreneurial opportunities (i.e., to start small and medium sized 4.3% 28.6% 28.2% 5.9% 0.0% 31.8% 5.4% 15.0% 11.1% 11.8% 8.0% businesses)* A growing middle class 4.3% 7.1% 5.1% 11.8% 7.1% 13.6% 10.8% 10.0% 0.0% 5.9% 12.0% Better opportunity for the poor who live 17.4% 21.4% 7.7% 17.6% 50.0% 13.6% 32.4% 10.0% 33.3% 20.6% 20.0% in rural areas Better opportunity for the poor who live 0.0% 0.0% 0.0% 5.9% 7.1% 4.5% 2.7% 0.0% 11.1% 0.0% 0.0% in urban areas Better employment opportunities for 4.3% 0.0% 0.0% 29.4% 0.0% 18.2% 8.1% 10.0% 11.1% 8.8% 4.0% young people* Better employment opportunities for 8.7% 0.0% 0.0% 5.9% 7.1% 0.0% 8.1% 5.0% 0.0% 2.9% 4.0% women Greater equity of fiscal policy 8.7% 7.1% 15.4% 11.8% 21.4% 0.0% 18.9% 30.0% 0.0% 20.6% 24.0% Education and training that better 47.8% 50.0% 59.0% 41.2% 28.6% 31.8% 43.2% 15.0% 44.4% 32.4% 36.0% ensure job opportunity Better quality public services 17.4% 0.0% 7.7% 5.9% 7.1% 13.6% 5.4% 5.0% 11.1% 8.8% 12.0% Other 0.0% 0.0% 0.0% 5.9% 7.1% 0.0% 8.1% 5.0% 0.0% 2.9% 12.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Guatemala?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very big problem 52.0% 62.5% 68.3% 75.0% 81.3% 31.8% 76.3% 70.0% 44.4% 73.5% 70.4% A moderately big problem 36.0% 37.5% 26.8% 18.8% 18.8% 27.3% 15.8% 25.0% 55.6% 17.6% 22.2% A small problem 8.0% 0.0% 4.9% 0.0% 0.0% 13.6% 2.6% 0.0% 0.0% 5.9% 3.7% Not a problem at all 4.0% 0.0% 0.0% 6.3% 0.0% 27.3% 5.3% 5.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 3.7% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2016: Guatemala A. General Issues facing Guatemala (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very serious problem 84.0% 100.0% 92.7% 100.0% 100.0% 72.7% 97.4% 95.0% 100.0% 88.2% 92.9% A somewhat serious problem 16.0% 0.0% 4.9% 0.0% 0.0% 13.6% 2.6% 5.0% 0.0% 8.8% 7.1% Not too serious problem 0.0% 0.0% 0.0% 0.0% 0.0% 13.6% 0.0% 0.0% 0.0% 0.0% 0.0% Not a problem 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Guatemala? (1-Not familiar at all, 10-Extremely familiar) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 25 7.04 2.26 16 6.75 2.27 41 6.68 2.64 16 6.13 2.50 16 6.81 2.51 22 6.00 2.35 39 4.85 2.28 20 5.30 2.05 9 6.78 2.17 34 6.82 2.01 28 6.29 2.79 Inter-American Development Bank (IDB/BID)* 25 7.44 1.89 16 6.81 2.34 41 7.46 2.31 17 5.94 2.51 16 7.19 2.43 22 6.41 2.50 38 5.05 2.12 19 5.79 2.02 9 6.78 2.49 34 6.35 2.09 28 6.96 2.65 Latin American Development Bank (CAF) 25 4.12 2.85 16 4.00 2.73 41 2.95 2.10 16 3.12 2.06 16 2.75 2.24 21 2.76 2.43 37 2.95 2.52 20 3.05 2.39 9 3.00 2.29 34 2.24 1.42 28 3.50 2.25 Central American Bank for Economic Integration (CABEI/BCiE)* 25 6.72 2.48 16 5.50 2.68 41 5.93 2.88 16 6.00 2.83 16 4.75 2.96 22 5.64 3.20 38 4.55 2.26 20 6.05 2.67 9 6.44 2.60 34 4.85 2.45 28 6.46 2.67 *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Guatemala. (1-Not effective at all, 10-Extremely effective) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 23 6.70 2.53 14 6.07 2.30 37 7.22 2.19 13 6.92 1.61 15 6.27 2.05 20 6.75 2.00 33 5.48 2.33 18 5.50 2.15 8 7.38 1.69 29 6.07 1.62 23 6.70 2.18 Inter-American Development Bank (IDB/BID)* 24 6.92 2.12 15 5.73 2.25 39 7.64 2.08 14 6.79 1.97 15 6.07 2.15 20 7.35 1.93 34 5.21 2.25 17 5.94 2.11 8 7.50 2.00 28 5.89 1.45 25 6.76 2.20 Latin American Development Bank (CAF) 19 4.53 3.20 7 5.14 2.27 17 3.71 2.47 9 4.89 2.93 1 1.00 - 13 4.92 3.28 20 4.15 2.21 11 3.45 1.92 3 7.00 3.61 9 2.56 1.01 7 2.14 1.68 Central American Bank for Economic Integration (CABEI/BCiE)* 25 6.48 2.62 12 5.83 2.59 32 6.81 2.33 13 6.46 2.47 6 5.50 2.81 17 6.94 1.89 33 4.61 2.28 16 5.88 2.28 7 7.00 2.00 28 5.11 2.30 22 5.95 2.52 *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Guatemala solve its most complicated 23 7.61 2.04 15 6.40 2.56 33 7.94 1.64 11 7.45 1.51 13 7.15 2.85 18 7.61 2.62 32 6.78 2.28 12 7.25 2.34 6 7.83 1.33 30 6.93 1.82 23 6.61 2.21 development challenges? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Guatemala? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Health* 48.0% 25.0% 46.3% 41.2% 6.3% 22.7% 20.5% 35.0% 22.2% 11.8% 25.0% Crime and violence 12.0% 0.0% 2.4% 11.8% 6.3% 13.6% 12.8% 15.0% 11.1% 8.8% 17.9% Transport 4.0% 0.0% 7.3% 11.8% 12.5% 4.5% 0.0% 0.0% 0.0% 5.9% 7.1% Agricultural development 8.0% 18.8% 12.2% 17.6% 0.0% 13.6% 10.3% 5.0% 0.0% 11.8% 3.6% Global/regional integration 0.0% 0.0% 2.4% 5.9% 0.0% 4.5% 0.0% 0.0% 11.1% 0.0% 0.0% Job creation/employment 8.0% 25.0% 12.2% 5.9% 25.0% 22.7% 5.1% 5.0% 22.2% 29.4% 25.0% Public sector governance/reform* 20.0% 18.8% 22.0% 23.5% 43.8% 13.6% 10.3% 20.0% 33.3% 35.3% 53.6% Social protection* 4.0% 0.0% 0.0% 0.0% 6.3% 0.0% 2.6% 15.0% 0.0% 2.9% 14.3% Rural development 40.0% 25.0% 43.9% 23.5% 37.5% 13.6% 35.9% 45.0% 0.0% 44.1% 25.0% Foreign direct investment 4.0% 6.3% 2.4% 0.0% 0.0% 13.6% 2.6% 15.0% 0.0% 5.9% 3.6% Education 32.0% 43.8% 46.3% 35.3% 31.3% 45.5% 46.2% 30.0% 22.2% 32.4% 21.4% Energy 0.0% 0.0% 0.0% 5.9% 6.3% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 2.6% 5.0% 11.1% 2.9% 3.6% Financial markets 0.0% 0.0% 0.0% 0.0% 6.3% 4.5% 0.0% 10.0% 11.1% 0.0% 0.0% Urban development 0.0% 0.0% 4.9% 5.9% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 7.1% Environmental sustainability 4.0% 6.3% 7.3% 5.9% 0.0% 0.0% 5.1% 0.0% 0.0% 2.9% 3.6% Economic growth 24.0% 18.8% 29.3% 17.6% 6.3% 31.8% 10.3% 20.0% 33.3% 8.8% 3.6% Private sector development 4.0% 0.0% 0.0% 11.8% 0.0% 13.6% 2.6% 5.0% 0.0% 0.0% 0.0% Water and sanitation 8.0% 6.3% 14.6% 17.6% 12.5% 0.0% 10.3% 0.0% 0.0% 11.8% 7.1% Food security 24.0% 18.8% 12.2% 17.6% 0.0% 0.0% 10.3% 15.0% 0.0% 8.8% 3.6% Climate change 4.0% 0.0% 4.9% 5.9% 12.5% 0.0% 15.4% 15.0% 0.0% 5.9% 14.3% Information and communications 12.0% 6.3% 2.4% 0.0% 0.0% 4.5% 2.6% 0.0% 0.0% 0.0% 3.6% technology Trade and exports* 8.0% 0.0% 2.4% 0.0% 6.3% 22.7% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 4.0% 12.5% 2.4% 11.8% 25.0% 4.5% 25.6% 0.0% 11.1% 17.6% 3.6% Law and justice 8.0% 12.5% 2.4% 0.0% 6.3% 9.1% 10.3% 0.0% 33.3% 5.9% 10.7% Regulatory framework 0.0% 6.3% 4.9% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 2.9% 3.6% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 10.0% 0.0% 2.9% 0.0% Poverty reduction 8.0% 18.8% 9.8% 11.8% 37.5% 18.2% 28.2% 20.0% 44.4% 26.5% 17.9% Anti corruption* 8.0% 25.0% 0.0% 11.8% 6.3% 9.1% 28.2% 10.0% 33.3% 8.8% 14.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Guatemala? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses* 16.7% 6.3% 23.1% 17.6% 13.3% 14.3% 44.7% 45.0% 0.0% 30.3% 21.4% Data and statistics 4.2% 0.0% 0.0% 0.0% 6.7% 4.8% 10.5% 15.0% 0.0% 0.0% 3.6% Convening/Facilitating 4.2% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Financial resources* 54.2% 62.5% 61.5% 29.4% 53.3% 47.6% 13.2% 20.0% 55.6% 36.4% 46.4% Capacity development 4.2% 0.0% 7.7% 5.9% 6.7% 14.3% 2.6% 5.0% 11.1% 12.1% 21.4% Technical assistance 8.3% 12.5% 2.6% 11.8% 13.3% 9.5% 13.2% 5.0% 33.3% 12.1% 3.6% Help to bring discipline/effective supervision to implementation of 8.3% 12.5% 2.6% 23.5% 0.0% 4.8% 5.3% 10.0% 0.0% 3.0% 3.6% investment projects Mobilizing third party financial resources 0.0% 6.3% 2.6% 11.8% 6.7% 0.0% 5.3% 0.0% 0.0% 3.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 3.0% 0.0% South-South knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 16.7% 25.0% 12.8% 23.5% 28.6% 19.0% 27.0% 20.0% 55.6% 18.2% 14.3% Data and statistics 0.0% 6.3% 2.6% 11.8% 21.4% 4.8% 10.8% 0.0% 0.0% 12.1% 0.0% Convening/Facilitating 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 5.4% 0.0% 0.0% 3.0% 3.6% Financial resources 12.5% 12.5% 7.7% 17.6% 7.1% 14.3% 13.5% 35.0% 22.2% 15.2% 17.9% Capacity development 20.8% 12.5% 7.7% 17.6% 7.1% 14.3% 2.7% 15.0% 0.0% 9.1% 7.1% Technical assistance 16.7% 12.5% 30.8% 5.9% 21.4% 38.1% 24.3% 15.0% 11.1% 18.2% 21.4% Help to bring discipline/effective supervision to implementation of 12.5% 6.3% 23.1% 5.9% 14.3% 4.8% 5.4% 15.0% 0.0% 12.1% 21.4% investment projects Mobilizing third party financial resources 0.0% 12.5% 2.6% 5.9% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% 10.7% Donor coordination* 16.7% 0.0% 7.7% 0.0% 0.0% 4.8% 2.7% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., 4.2% 6.3% 2.6% 11.8% 0.0% 0.0% 5.4% 0.0% 11.1% 12.1% 3.6% South-South knowledge sharing) Other 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Guatemala? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Too influenced by developed countries 12.0% 31.3% 26.8% 18.8% 25.0% 9.5% 26.3% 20.0% 11.1% 24.2% 25.0% Not exploring alternative policy options 4.0% 0.0% 4.9% 6.3% 0.0% 9.5% 0.0% 5.0% 0.0% 3.0% 3.6% Not collaborating enough with 8.0% 0.0% 0.0% 12.5% 6.3% 19.0% 23.7% 0.0% 0.0% 12.1% 7.1% stakeholders outside the Government* Its advice and strategies do not lend 20.0% 12.5% 4.9% 18.8% 25.0% 14.3% 13.2% 20.0% 0.0% 9.1% 0.0% themselves to practical problem solving Not enough public disclosure of its work 24.0% 18.8% 31.7% 0.0% 6.3% 19.0% 10.5% 30.0% 11.1% 9.1% 28.6% Arrogant in its approach 4.0% 0.0% 0.0% 6.3% 12.5% 0.0% 10.5% 10.0% 0.0% 12.1% 10.7% Not client focused 8.0% 6.3% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% The credibility of its knowledge/data 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too 20.0% 18.8% 9.8% 12.5% 12.5% 19.0% 10.5% 20.0% 33.3% 3.0% 21.4% complex Not willing to honestly criticize policies 0.0% 12.5% 2.4% 0.0% 6.3% 0.0% 26.3% 5.0% 11.1% 24.2% 10.7% and reform efforts in the country* Staff too inaccessible 4.0% 0.0% 4.9% 0.0% 12.5% 0.0% 7.9% 5.0% 0.0% 3.0% 0.0% Imposing technocratic solutions without 24.0% 6.3% 17.1% 6.3% 12.5% 9.5% 13.2% 20.0% 22.2% 15.2% 14.3% regard to political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 24.0% 18.8% 9.8% 0.0% 6.3% 19.0% 5.3% 5.0% 22.2% 15.2% 7.1% policies and procedures) Not aligned with other donors’ work* 8.0% 0.0% 7.3% 6.3% 31.3% 4.8% 2.6% 0.0% 0.0% 3.0% 3.6% Not aligned with country priorities 16.0% 25.0% 17.1% 12.5% 12.5% 19.0% 5.3% 0.0% 22.2% 6.1% 7.1% Not adequately sensitive to 8.0% 25.0% 12.2% 18.8% 6.3% 4.8% 15.8% 5.0% 0.0% 18.2% 14.3% political/social realities in Guatemala Other 4.0% 6.3% 2.4% 0.0% 12.5% 9.5% 2.6% 0.0% 11.1% 6.1% 21.4% Don’t know* 0.0% 6.3% 19.5% 37.5% 0.0% 9.5% 7.9% 15.0% 22.2% 18.2% 3.6% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Guatemala? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Trust Fund management 4.0% 12.5% 9.8% 11.8% 12.5% 9.5% 2.7% 16.7% 0.0% 12.1% 7.1% Knowledge products/services 16.0% 6.3% 4.9% 29.4% 25.0% 23.8% 27.0% 11.1% 0.0% 33.3% 25.0% Capacity development 12.0% 18.8% 26.8% 5.9% 25.0% 33.3% 32.4% 27.8% 11.1% 21.2% 32.1% Technical assistance 32.0% 43.8% 39.0% 47.1% 31.3% 38.1% 29.7% 55.6% 55.6% 24.2% 42.9% Investment lending* 68.0% 68.8% 65.9% 58.8% 56.3% 57.1% 40.5% 44.4% 66.7% 30.3% 35.7% Policy based lending/budget support to 40.0% 25.0% 24.4% 11.8% 25.0% 14.3% 24.3% 5.6% 44.4% 45.5% 32.1% the Government Multi-sectoral approaches 16.0% 12.5% 14.6% 11.8% 12.5% 14.3% 16.2% 22.2% 0.0% 3.0% 10.7% Other 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 5.4% 0.0% 0.0% 0.0% 7.1% Don’t know 0.0% 0.0% 4.9% 5.9% 6.3% 0.0% 5.4% 0.0% 0.0% 12.1% 0.0% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Guatemala?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 4.0% 0.0% 9.8% 6.7% 12.5% 9.5% 2.6% 5.6% 22.2% 0.0% 7.1% To a somewhat sufficient degree 24.0% 12.5% 34.1% 20.0% 12.5% 4.8% 13.2% 16.7% 22.2% 3.0% 14.3% To a somewhat insufficient degree 48.0% 37.5% 34.1% 33.3% 43.8% 38.1% 28.9% 50.0% 33.3% 66.7% 42.9% To a very insufficient degree 20.0% 50.0% 7.3% 13.3% 25.0% 38.1% 39.5% 16.7% 11.1% 24.2% 10.7% Don't know 4.0% 0.0% 14.6% 26.7% 6.3% 9.5% 15.8% 11.1% 11.1% 6.1% 25.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 24 6.21 2.40 14 5.79 2.04 37 6.73 1.87 15 6.40 2.44 16 5.75 2.65 19 5.00 2.05 38 4.74 2.31 18 5.11 2.22 8 6.88 1.55 31 4.81 1.58 24 6.29 2.16 development in Guatemala* The World Bank Group’s work is aligned with what I consider 23 6.04 2.27 14 5.93 2.20 37 6.95 1.99 14 6.14 2.57 14 6.07 2.27 19 4.84 2.03 37 4.76 2.27 18 5.17 2.20 7 6.57 1.72 30 4.73 1.51 23 6.00 2.09 the development priorities for Guatemala* *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 24 6.17 2.35 15 5.07 2.15 38 6.74 1.95 15 5.93 2.71 15 5.87 2.50 18 5.17 2.77 33 4.94 2.25 16 5.19 1.83 8 7.00 0.93 30 5.00 2.07 22 6.77 2.20 Flexibility (in terms of the institution’s products and services) 23 5.35 2.19 15 5.00 2.14 34 6.41 1.92 13 5.46 2.50 14 5.43 2.38 18 5.11 2.93 24 4.38 2.10 14 4.71 1.54 7 6.00 1.73 25 4.96 1.70 20 6.00 2.60 Flexibility (in terms of changing country circumstances) 24 5.58 2.21 16 4.81 1.76 36 6.53 1.95 13 5.69 2.39 14 5.64 2.56 18 5.22 2.94 27 4.74 2.23 15 4.93 1.53 7 6.14 1.21 27 5.30 2.03 21 5.67 2.37 Being inclusive* 23 6.70 2.16 14 5.07 1.44 35 7.03 1.87 10 4.60 2.22 16 5.44 2.53 16 5.94 2.95 27 4.56 2.08 16 5.94 2.14 5 7.00 0.71 27 5.44 2.06 20 6.20 2.26 Openness (sharing data and other information) 23 7.04 1.85 13 5.46 1.51 36 7.31 1.91 14 6.43 2.21 16 6.62 2.03 15 6.67 2.53 30 5.57 2.10 15 6.47 2.23 8 7.00 0.76 26 6.88 2.23 20 6.90 2.31 Collaboration with the Government 25 6.84 1.95 13 6.69 2.14 36 7.75 1.79 15 6.87 2.36 14 7.14 2.07 17 6.82 2.19 33 6.76 2.17 14 6.36 1.91 8 7.88 0.83 26 7.19 1.86 22 7.27 2.23 The speed in which it gets things accomplished on the ground 22 5.68 2.23 11 4.73 1.68 35 6.46 1.52 9 5.11 2.09 12 5.50 2.15 16 4.75 2.72 25 4.92 1.87 11 5.00 1.90 7 5.86 1.57 23 5.48 2.47 16 5.69 2.41 Ease of access to the people at the World Bank Group who are 24 5.83 2.43 13 5.00 2.04 32 6.94 1.88 12 5.67 2.77 16 5.50 2.97 17 4.94 2.88 27 4.33 2.35 12 4.42 2.11 4 7.75 1.26 26 5.04 2.58 19 7.26 2.42 making decisions important to my work* Collaboration with civil society* 22 6.09 2.37 14 4.93 1.94 31 6.97 2.07 12 5.50 3.00 12 5.42 2.81 17 6.06 2.86 28 4.46 2.40 14 5.43 1.60 5 7.40 0.89 26 5.73 2.38 16 6.69 2.52 Staff accessibility* 24 6.21 2.23 13 5.00 2.00 34 7.00 1.83 11 6.18 3.09 15 5.13 3.04 14 5.86 2.93 28 4.57 2.27 13 5.08 1.85 4 7.75 0.96 21 6.52 2.54 18 7.22 2.05 Collaboration with other donors and development partners* 24 6.13 2.42 12 5.67 1.92 34 7.29 1.49 12 6.42 2.35 14 4.71 2.79 14 6.21 2.52 24 5.79 2.50 13 5.92 1.89 6 7.83 0.75 20 6.55 1.47 15 7.27 2.60 Collaboration with the private sector 22 5.91 2.00 13 5.92 2.18 26 7.15 2.60 12 7.00 2.80 11 7.09 2.30 18 6.39 2.81 23 7.26 2.20 13 7.00 2.00 4 7.25 0.50 23 7.48 1.62 15 7.07 2.87 Straightforwardness and honesty* 23 7.70 1.58 13 6.23 2.49 36 8.00 1.66 14 6.29 2.30 15 6.93 2.58 17 6.53 3.10 23 5.74 2.67 15 6.73 2.69 6 8.33 1.86 23 5.91 2.07 19 7.47 2.34 Treating clients and stakeholders in Guatemala with respect* 23 7.52 1.62 14 6.71 2.37 36 8.11 1.74 10 7.50 2.37 14 6.79 3.21 16 8.06 1.98 22 6.00 2.43 11 7.00 2.41 6 8.67 1.51 22 6.59 1.92 19 7.84 2.29 Being a long-term partner 24 7.63 1.61 14 7.21 2.58 34 8.65 1.55 15 7.47 2.47 12 7.50 2.61 16 8.13 1.78 25 6.48 2.74 14 7.36 2.65 7 8.43 1.27 23 7.52 2.09 20 8.20 2.53 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The Government works inefficiently* 0.0% 31.3% 24.4% 41.2% 18.8% 47.6% 27.0% 35.3% 11.1% 36.4% 28.6% Poor donor coordination* 24.0% 6.3% 4.9% 5.9% 25.0% 4.8% 5.4% 23.5% 0.0% 6.1% 7.1% The World Bank Group is not sensitive enough to political/social realities on the 40.0% 37.5% 14.6% 29.4% 25.0% 28.6% 29.7% 35.3% 22.2% 39.4% 25.0% ground Lack of/inadequate levels of capacity in 20.0% 12.5% 34.1% 17.6% 43.8% 52.4% 35.1% 35.3% 33.3% 42.4% 35.7% Government There is not an adequate level of 28.0% 25.0% 41.5% 41.2% 25.0% 14.3% 37.8% 17.6% 22.2% 24.2% 17.9% citizen/civil society participation The World Bank Group works too slowly 12.0% 6.3% 2.4% 5.9% 6.3% 4.8% 2.7% 0.0% 22.2% 3.0% 10.7% The World Bank Group does not do 12.0% 12.5% 7.3% 11.8% 0.0% 9.5% 5.4% 0.0% 0.0% 6.1% 0.0% adequate follow through/follow-up Political pressures and obstacles 36.0% 25.0% 36.6% 29.4% 37.5% 19.0% 29.7% 29.4% 33.3% 12.1% 25.0% Reforms are not well thought out in light 12.0% 31.3% 22.0% 11.8% 12.5% 14.3% 16.2% 11.8% 33.3% 21.2% 28.6% of country challenges Other 4.0% 6.3% 0.0% 0.0% 0.0% 0.0% 5.4% 0.0% 11.1% 3.0% 10.7% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Guatemala? (1-Not important at all, 10-Very important) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 23 6.70 2.95 16 5.19 2.79 35 6.26 2.72 17 7.71 2.44 13 4.92 2.10 17 5.76 3.75 30 6.53 2.65 16 6.19 2.83 7 7.86 2.48 28 6.61 2.31 23 6.26 2.77 Financial markets 23 7.43 2.15 15 6.27 2.60 37 6.89 2.25 15 8.27 1.71 14 8.36 1.65 18 7.72 2.27 26 6.65 2.24 16 7.63 1.93 7 7.29 1.25 26 6.54 2.53 22 7.55 2.02 Transport 24 7.46 2.08 15 5.40 3.25 38 7.55 2.10 14 7.29 2.43 14 7.00 2.32 18 6.61 3.20 27 6.00 1.84 16 6.69 2.82 7 7.29 0.95 27 6.89 2.29 23 7.13 1.91 Anti corruption 22 7.41 2.70 16 6.12 3.50 37 7.46 2.63 15 7.67 2.72 14 6.79 2.58 18 6.94 3.46 32 7.56 2.53 16 7.44 3.05 9 8.56 1.59 27 7.74 1.87 24 8.38 2.22 Law and justice 22 7.05 2.65 16 5.56 2.97 38 6.92 2.82 15 6.67 3.29 14 5.86 2.88 18 6.72 3.36 29 6.90 2.64 15 6.93 2.63 9 8.67 1.66 28 7.86 1.63 24 7.75 2.69 Urban development 23 7.26 2.43 16 5.94 2.84 38 7.66 2.15 14 7.43 2.65 15 6.33 2.47 20 6.95 2.98 29 6.31 2.41 16 6.56 2.66 9 8.11 1.27 28 7.32 1.91 24 7.75 2.29 Environmental sustainability 22 8.05 1.89 16 6.56 2.94 38 7.95 2.09 14 7.93 2.59 15 7.40 2.32 19 7.11 3.00 28 7.25 2.44 16 7.38 3.14 9 7.78 1.64 29 8.07 2.03 22 7.73 2.33 Trade and exports* 24 7.79 1.38 16 6.19 2.64 38 7.13 2.26 14 8.36 2.13 15 6.67 2.50 19 7.79 2.32 27 6.63 2.19 15 8.93 1.44 7 6.71 1.70 28 6.57 2.49 21 7.05 2.09 Information and communications technology 24 8.04 1.71 16 6.25 3.26 39 7.74 1.82 15 7.73 2.15 14 6.36 2.34 19 7.26 3.11 30 6.47 2.06 16 7.56 2.53 6 6.50 2.17 28 6.57 2.17 22 7.18 2.32 Poverty reduction* 22 8.91 1.23 16 7.44 3.10 40 9.10 1.35 17 8.71 1.99 16 8.50 2.42 18 7.39 3.11 31 7.61 2.30 15 7.73 2.71 9 9.11 1.17 30 8.47 1.61 25 8.76 1.71 Gender equity 23 7.00 2.30 15 5.67 3.58 40 7.13 2.88 15 7.40 2.69 15 6.80 2.96 17 5.71 3.35 32 6.94 2.77 16 6.94 2.54 7 7.71 2.14 27 7.04 2.62 24 7.04 2.31 Private sector development 23 6.91 2.09 16 6.19 2.76 36 6.56 2.84 15 7.20 2.76 15 7.27 2.28 18 7.06 3.23 29 5.48 2.53 16 7.88 2.33 8 7.13 2.10 28 6.21 2.94 22 6.82 2.24 Foreign direct investment 23 7.57 2.19 16 6.75 2.52 38 7.55 2.24 14 8.29 2.79 14 7.57 1.70 19 7.63 3.04 27 6.44 2.55 15 7.80 2.51 7 7.43 1.40 27 6.74 2.21 22 7.68 2.06 Water and sanitation* 22 8.55 2.06 16 7.13 2.85 39 8.23 1.91 15 8.20 2.11 14 6.93 2.43 17 7.12 3.14 30 6.33 2.59 16 7.06 2.29 9 8.00 0.71 26 7.96 2.07 24 7.96 1.88 Regulatory framework 22 6.82 2.36 16 6.31 2.57 37 7.00 2.65 14 6.50 2.59 12 5.33 2.42 19 6.79 3.15 28 6.04 1.91 15 6.47 2.64 9 7.56 1.13 25 7.08 2.20 22 7.18 2.11 Economic growth 23 7.78 2.28 16 6.94 2.38 37 8.41 1.76 14 9.21 1.05 14 7.50 1.95 19 8.26 2.23 33 7.39 2.44 15 8.00 2.27 9 8.00 1.22 27 7.48 2.33 24 8.42 2.08 Energy 21 7.00 2.53 16 5.81 3.02 36 7.53 2.05 14 7.57 2.03 15 6.53 2.33 17 7.41 3.26 28 6.68 2.39 16 7.44 2.00 7 6.71 2.21 26 6.35 2.26 23 7.43 2.48 Disaster management 22 7.27 2.68 16 5.38 3.14 36 7.42 2.10 15 6.60 2.85 15 5.80 2.24 18 6.39 2.93 26 6.85 2.17 15 5.93 2.66 6 8.17 1.17 25 6.20 2.45 23 7.26 2.47 Public sector governance/reform 23 7.61 1.88 16 6.50 2.85 39 7.74 2.64 14 7.93 2.02 14 7.71 2.76 18 7.22 3.25 31 7.39 2.12 16 7.63 2.75 8 8.13 1.81 24 8.71 1.57 25 8.52 2.14 Job creation/employment 23 7.39 2.41 16 6.25 3.17 39 7.31 2.56 14 6.93 2.56 15 6.80 2.86 17 6.65 3.69 29 6.45 2.84 16 7.00 2.63 8 8.25 1.67 28 6.57 2.35 23 8.04 2.23 Communicable/non-communicable diseases 21 6.76 2.59 16 5.50 2.80 35 6.46 2.20 14 5.93 3.25 14 5.00 2.39 17 6.00 3.18 31 5.58 2.72 15 5.53 2.13 6 8.00 1.26 25 4.88 2.01 22 6.05 2.80 Equality of opportunity* 23 7.26 2.26 16 5.50 3.33 38 7.76 1.87 15 6.60 3.14 15 7.47 3.00 15 5.53 3.38 32 6.47 2.93 16 5.81 2.61 6 8.50 1.38 27 6.70 2.45 24 7.42 2.54 Social protection 21 7.19 2.18 16 5.13 2.96 38 6.47 2.29 15 6.07 2.76 15 6.87 2.72 16 5.50 3.20 29 5.66 2.54 15 5.67 2.77 8 7.50 1.41 27 6.26 2.47 24 7.17 2.39 Rural development 24 8.17 1.99 16 6.69 2.80 39 8.54 1.59 15 7.60 2.61 16 7.75 2.67 18 6.89 2.63 31 6.87 2.97 16 7.31 2.85 8 7.50 1.60 27 7.44 2.69 24 7.50 3.02 Global/regional integration 20 7.30 2.43 16 6.56 2.63 36 7.42 2.01 14 7.50 2.24 15 5.87 3.20 18 6.83 2.98 29 6.45 2.21 15 6.93 2.71 7 7.57 1.27 26 6.35 2.80 20 7.20 1.64 Food security* 21 8.67 2.15 15 6.53 3.23 40 7.98 2.24 15 7.40 2.67 16 7.00 2.63 16 5.88 3.22 27 7.04 2.81 16 7.00 2.80 7 8.71 1.38 27 8.15 1.94 22 7.77 2.07 Natural resource management 22 7.09 2.39 15 6.53 2.83 37 6.81 2.59 14 7.86 1.75 15 6.60 2.13 16 6.06 3.45 30 6.17 2.96 16 6.88 2.28 8 7.50 1.60 27 6.44 2.72 23 6.70 2.14 Health* 23 8.22 2.13 15 7.13 2.88 39 8.62 1.74 15 7.53 2.42 16 6.13 3.05 17 6.76 2.84 30 6.67 2.68 16 6.94 3.47 8 8.63 1.69 27 7.78 1.95 25 7.60 2.74 Climate change 23 7.91 2.29 15 6.93 2.52 39 8.41 1.83 14 8.21 2.19 16 6.63 2.50 17 6.82 3.11 28 6.96 2.81 16 7.63 3.20 8 8.00 1.07 26 7.19 2.58 23 8.22 2.35 Agricultural development 23 7.74 2.38 16 7.00 2.90 39 8.23 1.65 15 8.07 2.52 16 7.56 1.97 17 7.12 2.37 30 6.90 2.84 16 7.81 2.97 8 7.75 1.28 27 7.30 2.43 24 8.08 1.86 Education* 25 8.68 1.89 16 6.69 3.72 40 9.27 1.18 14 8.50 2.14 16 7.19 3.04 16 7.63 3.03 30 7.57 2.22 16 7.75 3.04 9 9.00 1.32 27 8.22 1.91 25 8.00 2.77 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala? (1-Not effective at all, 10-Very effective) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 14 6.07 2.79 10 4.80 2.35 21 7.29 2.08 8 6.38 2.20 5 4.40 2.07 3 4.33 2.52 18 5.67 2.40 5 6.40 2.30 3 8.33 0.58 10 6.70 3.06 9 6.56 3.24 Information and communications technology 18 6.83 1.95 11 5.18 2.44 21 6.76 2.28 5 7.60 1.34 5 7.40 1.95 5 7.00 3.00 18 5.89 1.94 7 6.57 2.23 5 7.20 1.48 9 6.11 1.69 7 7.29 2.56 Transport 13 6.46 2.07 12 5.33 2.84 24 7.38 1.86 8 7.63 1.30 7 7.86 1.86 8 6.63 2.62 16 5.69 1.82 7 6.71 1.50 5 6.60 1.34 13 6.15 1.21 11 6.27 3.07 Crime and violence 15 6.47 2.61 10 4.4 2.32 18 6.17 2.87 8 5.88 1.89 4 4.25 2.99 5 6.00 2.74 19 5.21 2.39 6 5.83 2.56 4 6.50 2.38 12 5.75 1.54 8 7.13 2.30 Law and justice* 18 7.17 1.89 11 5.09 2.55 19 6.84 3.17 6 6.33 2.42 6 3.83 2.99 8 5.75 2.49 21 5.43 1.99 7 6.14 2.19 5 6.80 2.49 14 7.07 1.82 8 7.50 2.33 Urban development 15 6.33 2.35 13 6.00 2.35 27 6.85 2.63 7 7.57 1.51 5 5.80 2.59 6 5.67 3.08 17 5.12 1.76 5 6.40 1.95 5 6.60 1.67 16 5.56 1.82 13 6.85 2.67 Environmental sustainability* 17 7.29 1.90 12 5.83 2.21 26 7.35 2.28 7 6.71 1.80 8 6.13 3.40 8 7.38 2.26 19 5.00 1.86 6 6.33 2.42 5 7.00 1.58 16 6.25 2.11 13 7.46 2.11 Regulatory framework* 17 6.41 1.77 12 5.42 2.23 22 7.00 2.41 5 7.20 1.10 9 6.22 2.64 6 7.17 1.17 17 5.65 2.12 4 4.75 1.26 6 7.33 1.21 19 6.58 1.35 14 7.93 1.90 Communicable/non-communicable diseases 13 5.54 1.81 9 5.44 2.60 17 6.12 2.52 6 5.33 1.97 3 3.00 2.00 3 4.00 2.65 14 4.50 1.87 5 6.40 2.51 4 6.75 1.89 15 5.67 1.76 5 6.80 2.68 Poverty reduction 19 7.53 1.9 14 6.29 2.89 28 7.21 2.78 8 6.50 2.14 12 6.50 2.91 8 5.25 3.41 23 5.26 2.12 10 7.20 2.04 5 6.80 2.17 22 6.55 1.77 20 7.00 2.38 Anti corruption 15 6.67 2.53 12 5.67 2.84 23 7.13 3.15 7 6.71 1.70 8 4.25 3.20 7 7.00 1.83 20 5.45 2.14 8 7.25 2.43 5 6.80 1.79 19 6.42 2.14 15 6.87 2.26 Private sector development 16 6.13 1.89 12 6.33 2.71 21 6.19 2.94 9 7.78 2.22 6 7.50 2.17 11 6.55 2.98 20 6.35 2.56 8 7.75 1.83 5 7.80 0.84 19 5.89 2.16 8 6.38 3.74 Foreign direct investment 16 6.56 2.22 12 7.08 1.83 22 7.27 1.98 6 6.83 2.14 6 6.00 2.53 9 7.22 2.99 18 5.94 2.51 6 7.17 2.64 5 7.60 1.14 17 5.94 2.41 9 5.56 3.36 Water and sanitation* 16 6.44 2.10 13 6.69 2.59 22 7.91 1.60 8 6.50 1.51 7 7.29 1.80 5 5.80 2.77 20 5.10 2.17 5 6.60 2.07 5 7.20 1.30 19 5.84 1.61 13 7.08 2.22 Trade and exports 16 6.75 1.84 11 6.18 2.27 24 7.92 1.95 8 7.50 1.51 7 5.86 2.04 12 7.08 2.75 18 5.94 2.15 6 7.67 2.16 5 7.00 1.22 14 6.50 1.87 10 5.90 3.35 Economic growth 17 6.94 2.01 13 6.85 2.30 28 7.89 2.33 8 7.63 1.51 11 6.91 1.70 13 6.77 3.19 22 6.18 1.97 8 7.87 1.96 5 7.60 1.52 17 7.12 1.22 17 7.29 2.23 Health 16 6.94 2.49 13 6.23 2.80 26 7.31 2.38 8 6.38 1.60 4 3.75 2.75 7 6.86 2.41 21 5.33 2.13 7 6.71 2.36 5 7.20 1.10 19 6.42 1.61 14 6.14 2.71 Disaster management 14 6.21 2.55 13 5.62 2.90 24 7.38 2.30 9 6.44 2.07 6 6.00 2.00 4 6.00 3.16 22 5.14 2.42 5 6.40 2.70 5 6.80 1.48 14 6.00 2.51 11 7.55 2.46 Public sector governance/reform 20 6.80 2.21 14 6.21 2.39 28 7.54 2.65 7 6.57 0.98 11 6.82 2.40 9 6.78 2.49 25 5.96 2.23 8 7.75 1.91 6 7.33 1.21 21 6.33 2.37 20 7.40 2.06 Job creation/employment 14 5.86 2.11 12 4.75 2.09 22 6.36 2.94 6 6.00 1.67 7 5.00 1.91 10 7.10 2.96 21 4.71 2.41 7 6.57 2.30 6 6.83 0.98 17 5.06 2.19 8 6.00 2.93 Financial markets* 14 6.57 1.87 12 6.00 1.71 22 7.36 2.40 7 8.14 2.41 7 6.43 1.72 9 8.22 1.64 20 5.60 2.50 7 7.71 2.14 6 7.33 1.63 15 6.60 1.50 7 5.86 3.13 Equality of opportunity* 14 6.14 2.35 12 5.42 3.12 24 7.33 1.63 8 6.25 1.98 5 4.40 2.79 6 7.00 3.03 20 5.05 2.44 6 6.50 2.66 4 8.00 1.15 18 6.33 2.14 12 7.17 2.25 Energy 16 6.31 2.02 12 5.00 2.17 21 6.76 2.17 7 7.57 1.40 9 5.78 1.92 9 7.22 2.86 17 6.35 2.00 8 7.50 1.85 5 7.20 0.84 15 6.27 2.12 6 7.17 2.71 Rural development 19 7.05 1.87 14 5.43 2.50 29 7.38 2.26 7 6.43 1.99 12 5.83 2.44 10 7.70 1.89 21 5.48 2.25 8 6.88 2.70 6 7.17 1.17 17 6.12 2.12 11 6.45 3.08 Global/regional integration 15 6.73 1.91 11 6.36 1.80 22 7.50 2.20 8 6.00 1.60 6 6.67 2.80 6 7.00 2.00 18 5.67 2.03 6 7.00 2.90 5 7.40 1.67 13 6.23 1.79 12 7.25 2.05 Food security* 18 7.06 2.46 11 5.55 2.58 23 7.22 2.19 8 6.63 2.26 8 5.12 2.36 6 6.83 2.71 21 4.86 2.10 8 6.88 2.03 4 7.25 1.71 16 6.50 1.55 13 6.92 2.93 Education 18 7.50 2.01 14 5.79 2.94 26 7.46 2.63 8 6.63 2.07 9 6.11 2.09 9 5.44 3.00 23 5.30 1.99 9 6.56 2.07 5 7.20 2.05 22 7.00 1.80 15 6.60 2.64 Social protection 16 6.38 2.22 12 5.33 2.71 17 5.82 3.05 7 5.86 1.68 8 5.63 1.77 8 6.50 2.33 21 4.29 2.28 6 4.33 2.58 4 7.25 1.71 15 5.73 1.98 9 5.56 2.79 Climate change* 16 6.69 2.36 10 5.00 2.00 22 7.55 1.92 7 6.57 1.81 8 6.25 2.31 8 7.13 2.64 19 4.47 2.55 6 6.33 2.80 4 7.25 1.26 17 6.18 1.78 12 7.08 2.78 Agricultural development* 16 6.38 2.36 13 5.85 2.48 24 7.04 2.56 7 6.43 1.81 7 4.43 2.51 7 7.43 1.99 21 4.62 2.38 7 7.00 2.38 5 7.00 1.58 17 6.35 1.73 11 7.09 2.51 Natural resource management 15 6.13 2.61 12 5.83 2.37 18 6.78 2.53 8 7.00 2.00 7 5.57 2.64 6 6.50 2.26 21 4.71 2.17 6 6.67 2.07 5 7.00 1.87 12 5.83 2.21 10 6.40 2.41 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 25 6.44 1.92 16 5.88 2.09 39 7.23 2.13 15 6.80 2.24 15 6.53 2.70 20 5.20 2.50 33 5.24 1.75 15 5.67 2.09 8 7.38 1.19 30 5.90 1.30 22 6.27 2.45 achieve development results in Guatemala?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 24 6.46 2.08 16 5.69 2.21 38 7.26 1.83 12 6.17 2.29 16 6.00 2.31 18 4.94 2.51 32 4.81 2.24 14 5.50 1.79 7 6.43 1.90 29 5.62 1.72 22 5.86 2.38 of Guatemala* The World Bank Group meets Guatemala’s needs for 24 6.33 1.83 16 5.19 2.37 35 7.34 1.66 14 6.64 2.44 16 6.06 2.95 18 6.00 2.68 36 5.75 2.05 15 5.87 1.85 7 6.57 1.51 28 6.32 1.72 22 6.27 2.16 knowledge services *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 23 6.26 1.89 16 5.69 1.96 32 6.87 1.52 12 6.50 2.07 14 5.71 2.33 17 5.29 1.93 24 4.37 2.18 12 5.25 1.60 4 7.00 0.82 23 5.65 1.64 18 6.06 2.34 and corrects its work in real time in Guatemala?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Weekly 8.0% 0.0% 7.5% 23.5% 6.3% 0.0% 2.7% 7.1% 11.1% 3.1% 3.7% Monthly 24.0% 25.0% 15.0% 17.6% 18.8% 40.0% 16.2% 7.1% 0.0% 21.9% 18.5% A few times a year 20.0% 37.5% 40.0% 23.5% 56.3% 30.0% 40.5% 64.3% 77.8% 62.5% 40.7% Rarely 44.0% 31.3% 27.5% 23.5% 12.5% 30.0% 35.1% 14.3% 11.1% 12.5% 33.3% Never 4.0% 6.3% 10.0% 11.8% 6.3% 0.0% 5.4% 7.1% 0.0% 0.0% 3.7% 71 World Bank Group Country Opinion Survey 2016: Guatemala D. The World Bank Group’s Knowledge Work and Activities (continued) In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 25 6.00 2.00 15 5.67 1.84 34 6.97 1.85 14 6.64 2.37 14 7.00 1.66 18 6.39 2.25 29 6.28 2.33 14 6.50 2.24 8 6.63 1.85 29 6.66 1.72 23 6.61 2.19 Lead to practical solutions 25 5.64 2.33 15 5.47 1.64 34 6.76 1.94 14 6.36 2.56 14 6.64 1.65 17 5.71 2.62 26 5.73 2.38 13 6.15 1.86 7 7.14 2.04 28 5.75 1.40 22 6.36 2.15 Are accessible (well written and easy to understand)* 25 5.84 2.25 14 5.00 1.96 34 7.29 1.45 13 7.00 2.00 14 7.79 2.01 18 6.39 2.38 28 6.14 2.03 14 6.14 1.88 7 7.00 1.63 29 6.90 2.14 23 7.00 2.15 Are translated enough into local language* 25 5.88 2.77 14 6.00 2.04 32 7.25 2.18 14 7.57 2.44 13 8.08 2.40 16 6.94 3.02 25 5.32 2.29 13 6.38 2.18 7 7.29 1.80 29 6.28 2.56 22 6.73 2.51 Are adaptable to Guatemala’s specific development challenges 25 5.96 2.41 15 5.47 2.03 35 7.03 1.82 15 7.13 1.73 14 7.14 2.03 17 6.06 2.30 31 5.58 2.17 14 6.43 2.31 7 7.29 2.06 30 6.07 1.72 21 6.67 2.01 and country circumstances* *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 25 6.88 2.01 16 6.37 1.93 37 7.81 1.94 15 7.13 2.23 14 7.43 1.65 19 5.37 2.77 31 6.23 2.06 14 6.50 2.38 8 7.63 1.30 32 6.56 1.68 22 7.32 1.94 development results in your country?* Overall, how would you rate the technical quality of the World 25 7.32 1.75 15 6.80 2.04 36 8.25 1.32 13 7.08 2.40 14 8.36 1.22 19 7.74 1.56 31 6.94 1.82 14 6.79 1.93 7 8.14 0.90 32 7.75 1.59 23 7.48 2.57 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Guatemala E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 22 6.14 2.10 8 6.25 1.98 25 7.16 1.52 8 6.50 2.33 6 6.17 1.47 15 4.20 2.60 13 5.69 2.29 9 5.78 1.72 6 6.67 2.16 11 4.82 1.89 12 6.25 2.01 The World Bank Group effectively monitors and evaluates the 24 6.67 2.18 11 6.18 2.56 32 8.19 1.33 11 6.45 2.38 10 6.50 2.42 17 6.29 2.44 18 6.22 2.82 12 7.33 1.72 7 6.86 1.86 18 5.22 2.21 19 7.63 1.42 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 24 6.37 2.14 12 6.00 2.13 31 7.87 1.36 9 6.11 2.47 6 7.00 1.26 16 5.38 2.70 12 5.67 2.77 10 6.30 2.11 6 6.50 1.64 14 5.29 1.86 19 6.84 1.64 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 23 6.65 2.01 8 6.50 2.27 22 7.68 1.84 8 6.75 2.43 5 8.00 2.12 10 6.00 3.06 17 6.71 2.11 8 5.38 2.07 6 7.00 1.26 9 5.89 1.96 13 6.77 2.52 reasonable The World Bank Group’s conditions on its lending are 24 6.25 2.17 12 5.17 2.04 27 7.81 1.49 11 6.18 2.52 10 7.40 1.65 14 5.79 2.72 16 6.38 1.89 12 5.08 2.35 7 7.43 0.98 20 5.25 1.83 18 6.22 2.13 reasonable* The World Bank Group takes decisions quickly in Guatemala* 24 5.92 2.10 11 5.27 2.10 30 7.13 1.43 9 6.22 2.28 7 6.00 1.91 13 4.46 2.99 18 5.33 2.63 5 4.20 2.17 6 6.83 1.60 23 5.52 1.97 20 6.40 2.35 Working with the World Bank Group increases Guatemala’s 25 6.48 2.35 12 5.67 2.23 32 7.78 1.26 13 6.62 2.53 13 7.77 1.64 17 5.94 2.66 21 6.81 2.27 11 6.82 2.04 8 7.13 1.13 25 6.80 2.04 21 6.90 2.17 institutional capacity Where country systems are adequate, the World Bank Group 22 6.68 2.08 9 5.89 2.42 29 7.76 1.84 10 6.40 2.59 6 7.83 1.47 14 6.07 2.59 14 7.00 2.11 9 5.67 2.40 6 7.17 1.72 15 6.33 2.02 10 7.40 2.55 makes appropriate use of them The World Bank Group provides effective implementation 24 6.50 2.30 11 5.91 2.81 25 8.12 1.48 9 6.44 2.19 8 6.63 1.92 13 5.62 3.20 15 6.07 3.26 9 6.44 1.74 7 7.00 1.73 19 6.00 1.91 16 7.50 2.10 support* *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in 22 6.18 2.02 14 5.79 1.67 30 6.83 2.09 15 6.87 2.23 12 5.75 2.34 16 5.38 2.99 23 6.09 1.86 13 6.54 1.94 5 7.40 1.82 25 6.28 1.95 17 6.35 2.60 Guatemala? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2016: Guatemala E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Guatemala? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group is sufficiently selective and focuses on the most 58.3% 25.0% 46.2% 29.4% 50.0% 26.3% 37.1% 28.6% 44.4% 28.1% 44.4% important development challenges in Guatemala The World Bank Group is not sufficiently selective in Guatemala, and it is involved 25.0% 56.3% 28.2% 29.4% 25.0% 36.8% 28.6% 21.4% 22.2% 43.8% 25.9% in too many areas of development Don’t know 16.7% 18.8% 25.6% 41.2% 25.0% 36.8% 34.3% 50.0% 33.3% 28.1% 29.6% F. The Future Role of the World Bank Group in Guatemala Which of the following SHOULD the World Bank Group do to make itself of greater value in Guatemala? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Offer more innovative financial products 24.0% 18.8% 12.8% 23.5% 12.5% 20.0% 5.9% 7.1% 0.0% 15.6% 12.0% Ensure greater selectivity in its work 8.0% 25.0% 2.6% 5.9% 18.8% 5.0% 14.7% 7.1% 12.5% 12.5% 8.0% Provide more adequate data/knowledge/statistics/figures on 12.0% 12.5% 15.4% 29.4% 18.8% 15.0% 11.8% 42.9% 12.5% 18.8% 8.0% Guatemala’s economy Improve the competitiveness of its 28.0% 31.3% 17.9% 23.5% 25.0% 25.0% 8.8% 7.1% 0.0% 3.1% 8.0% financing compared to markets Reach out more to groups outside of 4.0% 31.3% 12.8% 11.8% 31.3% 60.0% 73.5% 35.7% 0.0% 50.0% 32.0% Government* Increase the level of capacity 28.0% 12.5% 46.2% 23.5% 37.5% 10.0% 29.4% 28.6% 62.5% 50.0% 52.0% development in the country* Improve the quality of its experts as related to Guatemala’s specific 0.0% 12.5% 2.6% 17.6% 25.0% 10.0% 11.8% 7.1% 12.5% 3.1% 12.0% challenges Offer more innovative knowledge 8.0% 0.0% 15.4% 5.9% 6.3% 5.0% 2.9% 7.1% 0.0% 12.5% 12.0% services Collaborate more effectively with 28.0% 12.5% 17.9% 17.6% 6.3% 15.0% 14.7% 7.1% 37.5% 18.8% 12.0% Government clients Work faster 8.0% 0.0% 5.1% 5.9% 6.3% 15.0% 0.0% 0.0% 12.5% 3.1% 8.0% Reduce the complexity of obtaining 44.0% 25.0% 23.1% 11.8% 0.0% 20.0% 11.8% 42.9% 37.5% 6.3% 32.0% World Bank Group financing* Increase availability of Reimbursable 0.0% 6.3% 7.7% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 3.1% 0.0% Advisory Services (RAS) Other 0.0% 6.3% 5.1% 5.9% 0.0% 0.0% 5.9% 0.0% 12.5% 3.1% 4.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Guatemala F. The Future Role of the World Bank Group in Guatemala (continued) When considering the combination of services that the World Bank Group offers in Guatemala, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Guatemala? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Financial services 33.3% 31.3% 34.2% 11.8% 26.7% 50.0% 18.8% 35.7% 11.1% 12.9% 30.8% Knowledge products 25.0% 25.0% 21.1% 47.1% 26.7% 25.0% 34.4% 35.7% 22.2% 54.8% 30.8% Convening services 0.0% 6.3% 0.0% 5.9% 6.7% 0.0% 6.3% 0.0% 0.0% 3.2% 0.0% None of the above 8.3% 6.3% 0.0% 0.0% 6.7% 5.0% 0.0% 0.0% 0.0% 3.2% 0.0% The combination is appropriate for 29.2% 25.0% 36.8% 23.5% 33.3% 15.0% 25.0% 21.4% 55.6% 25.8% 26.9% Guatemala Don't know 4.2% 6.3% 7.9% 11.8% 0.0% 5.0% 15.6% 7.1% 11.1% 0.0% 11.5% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Guatemala? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Social media (e.g., Facebook, blogs, 48.0% 12.5% 25.6% 41.2% 18.8% 10.0% 29.4% 28.6% 33.3% 34.4% 25.9% Twitter, YouTube, Flickr) International newspapers 8.0% 0.0% 5.1% 0.0% 0.0% 20.0% 17.6% 14.3% 11.1% 6.3% 3.7% Local radio* 4.0% 25.0% 7.7% 0.0% 6.3% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 12.0% 25.0% 15.4% 23.5% 0.0% 0.0% 5.9% 14.3% 11.1% 6.3% 3.7% International television 8.0% 6.3% 2.6% 0.0% 0.0% 10.0% 0.0% 7.1% 0.0% 0.0% 3.7% Local newspapers 36.0% 31.3% 41.0% 29.4% 56.3% 40.0% 41.2% 28.6% 11.1% 21.9% 25.9% Internet 36.0% 31.3% 59.0% 47.1% 56.3% 50.0% 47.1% 50.0% 66.7% 53.1% 55.6% Periodicals 40.0% 37.5% 30.8% 35.3% 37.5% 50.0% 38.2% 35.7% 55.6% 56.3% 55.6% Other 8.0% 18.8% 5.1% 11.8% 18.8% 15.0% 11.8% 14.3% 0.0% 12.5% 14.8% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Guatemala G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Direct contact with World Bank Group 36.0% 43.8% 25.6% 29.4% 56.3% 45.0% 41.2% 42.9% 22.2% 40.6% 48.1% Mobile phones 4.0% 0.0% 5.1% 11.8% 0.0% 5.0% 0.0% 7.1% 0.0% 0.0% 3.7% World Bank Group’s 44.0% 50.0% 43.6% 41.2% 31.3% 35.0% 61.8% 35.7% 33.3% 40.6% 37.0% seminars/workshops/conferences World Bank Group’s publications and 20.0% 31.3% 38.5% 23.5% 31.3% 20.0% 23.5% 35.7% 44.4% 37.5% 44.4% other written materials World Bank Group’s website 24.0% 18.8% 23.1% 11.8% 18.8% 20.0% 17.6% 14.3% 22.2% 21.9% 14.8% Social media (e.g., Facebook, blogs, 28.0% 12.5% 15.4% 29.4% 31.3% 20.0% 8.8% 14.3% 22.2% 25.0% 22.2% Twitter, YouTube, Flickr) e-Newsletters 32.0% 37.5% 43.6% 41.2% 25.0% 45.0% 29.4% 35.7% 44.4% 28.1% 25.9% Other 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 24.0% 6.3% 21.1% 31.3% 31.3% 10.5% 16.7% 0.0% 0.0% 12.9% 14.8% No 76.0% 93.8% 78.9% 68.8% 68.8% 89.5% 83.3% 100.0% 100.0% 87.1% 85.2% If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other World Bank Group’s 16.7% 0.0% 37.5% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% seminars/workshops/conferences World Bank Group’s website 66.7% 100.0% 50.0% 80.0% 20.0% 50.0% 50.0% 0.0% 0.0% 50.0% 50.0% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% News/Media 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 0.0% 12.5% 20.0% 20.0% 50.0% 0.0% 0.0% 0.0% 25.0% 0.0% Other 16.7% 0.0% 0.0% 0.0% 20.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 76 World Bank Group Country Opinion Survey 2016: Guatemala G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 24.0% 0.0% 12.8% 5.9% 50.0% 15.0% 23.5% 14.3% 22.2% 18.8% 18.5% No 76.0% 100.0% 87.2% 94.1% 50.0% 85.0% 76.5% 85.7% 77.8% 81.3% 81.5% Were you able to obtain this information? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 100.0% 0.0% 100.0% 100.0% 87.5% 66.7% 75.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 12.5% 33.3% 25.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 64.0% 25.0% 61.5% 62.5% 81.3% 60.0% 79.4% 84.6% 55.6% 75.0% 55.6% No 36.0% 75.0% 38.5% 37.5% 18.8% 40.0% 20.6% 15.4% 44.4% 25.0% 44.4% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 28.0% 31.3% 26.3% 5.9% 31.3% 35.0% 30.3% 30.8% 22.2% 50.0% 18.5% No 72.0% 68.8% 73.7% 94.1% 68.8% 65.0% 69.7% 69.2% 77.8% 50.0% 81.5% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know 24 5.33 2.58 13 4.38 2.63 31 7.35 2.35 14 6.36 2.92 14 7.07 2.97 17 6.53 3.02 29 5.76 2.42 14 5.29 2.46 9 6.44 1.67 30 6.23 2.51 22 6.41 3.07 how to find it* The World Bank Group’s social media channels are valuable 20 7.15 2.32 12 7.17 2.69 34 7.18 2.63 8 6.63 3.20 12 6.00 3.52 12 5.67 3.60 23 5.78 2.52 12 5.50 2.61 8 6.75 2.49 26 7.31 2.22 13 6.15 3.83 sources of information about the institution The World Bank Group is responsive to my information 19 6.26 2.64 9 6.00 2.24 21 7.43 2.01 8 6.50 2.33 9 7.00 3.00 12 6.33 3.11 18 5.33 2.17 9 5.56 2.01 4 7.25 1.71 15 6.60 1.92 15 6.93 3.13 requests and inquiries *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2016: Guatemala H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 28.0% 0.0% 14.6% 11.8% 25.0% 9.1% 9.8% 0.0% 0.0% 5.7% 20.7% No 72.0% 100.0% 85.4% 88.2% 75.0% 90.9% 90.2% 100.0% 100.0% 94.3% 79.3% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Guatemala?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank (IBRD) 100.0% 69.2% 91.7% 57.1% 92.9% 57.9% 82.4% 71.4% 85.7% 86.2% 78.3% The International Finance Corporation 0.0% 7.7% 2.8% 21.4% 7.1% 26.3% 2.9% 21.4% 0.0% 0.0% 8.7% (IFC) The Multilateral Investment Guarantee 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agency (MIGA) Other 0.0% 23.1% 5.6% 21.4% 0.0% 15.8% 14.7% 7.1% 14.3% 13.8% 13.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 12.5% 0.0% 12.8% 18.8% 6.3% 25.0% 10.0% 10.5% 16.7% 12.5% 14.3% No 87.5% 100.0% 87.2% 81.3% 93.8% 75.0% 90.0% 89.5% 83.3% 87.5% 85.7% If yes, what was your view of how the two institutions work together in Guatemala? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The two institutions work well together 66.7% 0.0% 40.0% 66.7% 0.0% 60.0% 0.0% 0.0% 100.0% 0.0% 25.0% The way the two institutions work 33.3% 0.0% 40.0% 33.3% 100.0% 40.0% 50.0% 0.0% 0.0% 100.0% 25.0% together needs improvement The two institutions do not work well 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% together Don't know 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 50.0% 100.0% 0.0% 0.0% 50.0% 78 World Bank Group Country Opinion Survey 2016: Guatemala H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Guatemala? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Observer 40.0% 64.3% 39.5% 20.0% 31.3% 42.9% 36.6% 36.8% 44.4% 25.7% 29.6% Use World Bank Group reports/data* 28.0% 21.4% 36.8% 20.0% 56.3% 52.4% 41.5% 68.4% 44.4% 60.0% 29.6% Engage in World Bank Group 20.0% 0.0% 39.5% 20.0% 37.5% 38.1% 34.1% 5.3% 44.4% 34.3% 40.7% related/sponsored events/activities* Collaborate as part of my professional 24.0% 7.1% 13.2% 26.7% 18.8% 4.8% 4.9% 0.0% 0.0% 2.9% 18.5% duties* Use World Bank Group website for 28.0% 35.7% 21.1% 40.0% 31.3% 33.3% 34.1% 47.4% 44.4% 42.9% 44.4% information, data, research, etc. *Significantly different between stakeholder groups What’s your gender? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Female 20.8% 6.7% 34.1% 29.4% 31.3% 22.7% 34.1% 26.3% 55.6% 25.7% 44.8% Male 79.2% 93.3% 65.9% 70.6% 68.8% 77.3% 65.9% 73.7% 44.4% 74.3% 55.2% 79 World Bank Group Country Opinion Survey 2016: Guatemala Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group3 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Guatemala COS questionnaire: All 10-point scale questions and question B10 “When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Guatemala ?” Collaborating with the WBG N=33 Not collaborating with the WBG N=240 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Guatemala? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 33 7.64 1.92 234 6.03 2.47 Inter-American Development Bank (IDB/BID)* 33 8.03 1.59 233 6.32 2.40 Latin American Development Bank (CAF) 33 3.18 2.42 231 3.06 2.30 Central American Bank for Economic Integration (CABEI/BCiE) 33 6.27 2.85 233 5.54 2.70 *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Guatemala. (1-Not effective at all, 10-Extremely effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 32 7.22 1.86 201 6.28 2.20 Inter-American Development Bank (IDB/BID) 33 6.85 2.37 206 6.47 2.13 Latin American Development Bank (CAF) 14 3.36 2.62 102 4.19 2.65 Central American Bank for Economic Integration (CABEI/BCiE) 24 6.79 2.52 187 5.85 2.41 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Guatemala solve its most complicated 29 7.76 1.66 187 7.11 2.22 development challenges? (1-To no degree at all, 10-To a very significant degree) 3Only 273 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 80 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Guatemala? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 21.2% 29.4% Crime and violence 6.1% 10.6% Transport 9.1% 4.3% Agricultural development 6.1% 10.2% Global/regional integration 0.0% 1.7% Job creation/employment 18.2% 15.7% Public sector governance/reform* 42.4% 23.8% Social protection 0.0% 4.7% Rural development 24.2% 34.9% Foreign direct investment 9.1% 4.3% Education 24.2% 38.3% Energy 3.0% 0.9% Gender equity 0.0% 2.1% Financial markets 0.0% 2.1% Urban development 0.0% 2.6% Environmental sustainability 3.0% 3.8% Economic growth 21.2% 17.0% Private sector development 3.0% 3.0% Water and sanitation 9.1% 8.9% Food security 9.1% 10.6% Climate change 6.1% 8.1% Information and communications technology 6.1% 3.0% Trade and exports 6.1% 3.0% Equality of opportunity 9.1% 11.1% Law and justice 3.0% 8.1% Regulatory framework 0.0% 2.6% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 3.0% 1.3% Poverty reduction 27.3% 19.6% Anti-corruption 15.2% 12.3% Disaster management* 6.1% 0.4% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 33 6.27 2.07 212 5.58 2.25 development in Guatemala The World Bank Group’s work is aligned with what I consider the 32 6.41 2.03 204 5.55 2.22 development priorities for Guatemala* *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 32 6.41 2.24 203 5.66 2.31 Flexibility (in terms of the institution’s products and services) 31 5.87 2.16 177 5.28 2.22 Flexibility (in terms of changing country circumstances) 32 5.97 2.13 187 5.40 2.23 Being inclusive 29 6.48 2.13 181 5.73 2.28 Openness (sharing data and other information) 31 7.16 1.85 185 6.56 2.13 Collaboration with the Government 31 7.58 1.43 192 6.99 2.08 The speed in which it gets things accomplished on the ground 30 6.03 1.65 159 5.35 2.19 Ease of access to the people at the World Bank Group who are 33 6.39 2.30 170 5.45 2.61 making decisions important to my work Collaboration with civil society 28 6.29 2.39 169 5.75 2.46 Staff accessibility 32 6.69 2.21 163 5.87 2.49 Collaboration with other donors and development partners 32 7.03 1.89 157 6.25 2.29 Collaboration with the private sector 24 7.12 2.58 157 6.78 2.32 Straightforwardness and honesty 31 7.61 1.89 174 6.75 2.48 Treating clients and stakeholders in Guatemala with respect 30 7.73 1.72 164 7.21 2.35 Being a long-term partner 31 7.94 1.98 174 7.64 2.29 82 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Guatemala? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 30 5.80 2.73 196 6.41 2.79 Financial markets 29 6.62 2.24 191 7.36 2.16 Transport 33 7.03 2.04 191 6.91 2.41 Anti-corruption 31 7.42 2.66 200 7.46 2.70 Law and justice 30 6.67 2.81 199 7.11 2.71 Urban development 32 7.38 1.72 201 7.08 2.50 Environmental sustainability 31 7.58 1.57 198 7.61 2.51 Trade and exports 32 6.75 2.13 193 7.33 2.22 Information and communications technology 33 7.15 1.89 197 7.18 2.38 Poverty reduction 33 8.30 1.88 207 8.38 2.22 Gender equity 33 6.42 2.35 199 6.91 2.84 Private sector development 32 6.87 1.83 195 6.66 2.73 Foreign direct investment 31 7.23 2.08 192 7.39 2.39 Water and sanitation 31 7.87 1.71 198 7.57 2.42 Regulatory framework 30 6.43 2.37 190 6.74 2.43 Economic growth 33 8.27 1.55 199 7.92 2.18 Energy* 31 7.77 1.71 189 6.85 2.51 Disaster management 30 7.43 2.03 188 6.56 2.60 Public sector governance/reform 33 7.64 2.29 195 7.81 2.40 Job creation/employment 33 6.79 2.62 196 7.07 2.70 Communicable/non-communicable diseases 32 5.53 2.24 185 5.92 2.65 Equality of opportunity 33 6.45 2.59 195 6.91 2.74 Social protection 32 5.97 2.38 193 6.35 2.61 Rural development 33 7.33 2.35 202 7.64 2.54 Global/regional integration 29 6.59 1.97 188 6.92 2.50 Food security 31 7.23 2.68 192 7.56 2.57 Natural resource management 30 6.83 2.12 194 6.68 2.61 Health 32 7.31 2.36 200 7.56 2.62 Climate change 30 7.77 1.68 196 7.56 2.62 Agricultural development 33 7.33 2.01 199 7.64 2.41 Education 33 7.97 2.34 202 8.16 2.50 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity* 20 5.00 2.29 87 6.41 2.59 Information and communications technology 23 6.04 1.97 89 6.61 2.23 Transport 24 6.92 1.93 101 6.50 2.16 Crime and violence 20 4.90 2.69 90 5.94 2.40 Law and justice 19 5.53 2.95 105 6.36 2.42 Urban development 24 6.29 2.48 106 6.17 2.33 Environmental sustainability 24 6.21 2.48 114 6.64 2.27 Regulatory framework 24 6.50 2.40 108 6.57 1.96 Communicable/non-communicable diseases 17 4.82 1.98 78 5.62 2.29 Poverty reduction 28 6.61 2.25 143 6.56 2.52 Anti-corruption 22 6.18 2.86 118 6.38 2.52 Private sector development 25 6.60 2.74 111 6.50 2.46 Foreign direct investment 22 6.68 1.86 106 6.53 2.47 Water and sanitation 22 6.59 1.76 112 6.48 2.24 Trade and exports 22 6.95 1.89 111 6.71 2.30 Economic growth 29 7.17 1.91 132 7.07 2.23 Health 22 6.18 2.28 120 6.39 2.41 Disaster management 21 6.71 2.51 107 6.18 2.52 Public sector governance/reform 30 7.20 2.44 140 6.69 2.29 Job creation/employment 23 5.70 2.75 108 5.66 2.43 Financial markets 18 6.39 2.52 109 6.81 2.16 Equality of opportunity 22 6.27 2.23 108 6.26 2.49 Energy 20 6.55 2.19 106 6.45 2.19 Rural development 25 6.52 2.22 130 6.48 2.39 Global/regional integration 20 6.10 2.10 103 6.74 2.12 Food security 23 6.52 2.27 115 6.29 2.45 Education 25 6.40 2.31 135 6.53 2.46 Social protection 20 4.70 2.81 104 5.68 2.36 Climate change 18 6.11 2.42 112 6.33 2.44 Agricultural development 20 6.00 2.03 116 6.23 2.51 Natural resource management 20 5.55 2.26 101 6.10 2.42 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 32 6.78 1.90 206 6.09 2.17 development results in Guatemala? (1-To no degree at all, 10-To a very significant degree) 84 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 33 6.36 2.12 195 5.86 2.20 Guatemala The World Bank Group meets Guatemala’s needs for knowledge 33 7.06 2.09 199 6.15 2.11 services* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 31 6.45 2.05 166 5.70 2.02 and corrects its work in real time in Guatemala? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 32 6.94 1.95 191 6.46 2.01 Lead to practical solutions 32 6.62 1.96 183 6.02 2.09 Are accessible (well written and easy to understand) 32 7.06 1.58 187 6.54 2.14 Are translated enough into local language* 32 7.75 2.16 179 6.41 2.50 Are adaptable to Guatemala’s specific development challenges 33 7.00 1.68 191 6.24 2.15 and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development 33 7.24 2.02 200 6.77 2.11 results in your country? Overall, how would you rate the technical quality of the World Bank 33 7.88 1.67 197 7.48 1.84 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 85 World Bank Group Country Opinion Survey 2016: Guatemala E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 28 6.14 1.88 108 5.97 2.20 The World Bank Group effectively monitors and evaluates the 29 7.34 1.91 151 6.70 2.27 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 27 7.04 1.74 133 6.32 2.20 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 24 7.00 2.17 106 6.65 2.19 reasonable The World Bank Group’s conditions on its lending are reasonable* 30 7.10 1.81 142 6.13 2.20 The World Bank Group takes decisions quickly in Guatemala 30 6.30 2.07 137 5.82 2.28 Working with the World Bank Group increases Guatemala’s 32 7.31 1.64 167 6.74 2.20 institutional capacity Where country systems are adequate, the World Bank Group 26 7.27 1.93 119 6.69 2.27 makes appropriate use of them The World Bank Group provides effective implementation support 27 7.07 2.15 130 6.58 2.39 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in 28 6.89 1.71 165 6.16 2.22 Guatemala? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD When I need information from the World Bank Group I know how to 32 7.31 2.24 187 5.92 2.74 find it* The World Bank Group’s social media channels are valuable 23 6.35 2.89 159 6.63 2.78 sources of information about the institution The World Bank Group is responsive to my information requests 28 7.39 2.35 111 6.23 2.44 and inquiries* *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Guatemala Appendix D: Responses to Selected Questions by Year4 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 57  FY 2016 Number of comparable respondents = 272 By weighting, the FY 2013 data has the same stakeholder composition as it is in FY 2016. Therefore, the two years are comparable. Respondents from bilateral/multilateral agencies, financial sector/private banks, trade unions, faith-based groups, youth groups, and the judiciary branch were not included in the year comparison analysis, because there were respondents from these groups in either only one year or neither years. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2013 Office of the President/Prime Minister 1.8% 1.8% Office of Minister 9.4% 9.4% Office of Parliamentarian 7.2% 7.2% Employee of a Ministry, Ministerial Department or Implementation Agency 15.7% 15.7% PMU overseeing implementation of project/Consultant/Contractor working 2.7% 2.7% on WBG supported project/program Local Government Office or Staff 7.6% 7.6% Private Sector Organization 9.4% 9.4% Private Foundation 2.7% 2.7% NGO/Community-Based Organization 14.8% 14.8% Media 9.0% 9.0% Independent Government Institution 4.0% 4.0% Academia/Research Institute/Think Tank 15.7% 15.7% A. General Issues facing Guatemala In general would you say that Guatemala is headed in...?* Percentage of Respondents FY 2016 FY 2013 The right direction 49.1% 72.7% The wrong direction 27.5% 25.0% Not sure 23.4% 2.3% *Significantly different between FY2016 and FY2013 B. Overall Attitudes toward the World Bank Group Year FY 2016 FY 2013 N Mean SD N Mean SD How familiar are you with the work of the World 218 6.24 2.39 54 7.01 1.84 Bank Group in Guatemala?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2016 and FY2013 Year FY 2016 FY 2013 N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group's effectivenes s in 191 6.43 2.16 52 6.87 1.85 Guatem ala? (1-Not effective at all, 10-Very effective) Year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help 177 7.28 2.10 48 7.65 1.83 Guatem ala s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 4Only those questions that were asked in the FY 2013 and FY 2016 country opinion surveys, with similar response scales/options, are presented in this appendix. 87 World Bank Group Country Opinion Survey 2016: Guatemala B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) Year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a 200 5.62 2.20 52 6.64 1.98 relevant role in development in Guatemala* The World Bank Group’s work is aligned with what I consider the development priorities for 195 5.61 2.23 52 5.72 2.46 Guatemala *Significantly different between FY2016 and FY2013 To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness to needs 194 5.65 2.29 44 6.13 1.87 Flexibility (in terms of the institution’s products 171 5.30 2.17 43 6.05 2.11 and services)* Flexibility (in terms of changing country 181 5.48 2.17 45 5.94 2.14 circumstances) Being inclusive 170 5.84 2.26 43 6.52 2.04 Openness (sharing data and other information) 178 6.58 2.10 44 6.84 2.18 Collaboration with the Government* 183 7.05 2.00 47 8.35 1.28 The speed in which it gets things accomplished 157 5.47 2.08 on the ground Ease of access to the people at the World Bank Group who are making decisions important to 164 5.45 2.49 my work Collaboration with civil society 166 5.78 2.43 Staff accessibility* 159 5.93 2.41 43 7.21 2.10 Collaboration with other donors and 158 6.42 2.09 37 7.40 1.87 development partners* Collaboration with the private sector 152 6.82 2.27 Straightforwardness and honesty 166 6.87 2.37 42 7.61 1.65 Treating clients and stakeholders in Guatemala 158 7.31 2.13 46 7.75 2.45 with respect Being a long-term partner 171 7.65 2.19 *Significantly different between FY2016 and FY2013 88 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala? (1-Not effective at all, 10-Very effective) Year FY 2016 FY 2013 N Mean SD N Mean SD Gender equity 91 6.26 2.50 40 5.79 2.11 Information and communications technology 97 6.43 2.13 42 6.65 1.93 Transport 104 6.49 2.01 38 6.30 1.98 Crime and violence 95 5.77 2.43 35 5.40 2.31 Law and justice 107 6.33 2.41 39 6.02 1.95 Urban development 109 6.17 2.28 33 5.88 1.78 Environmental sustainability 114 6.59 2.18 42 5.90 1.84 Regulatory framework 105 6.39 1.98 Communicable/non-communicable diseases 84 5.57 2.15 Poverty reduction 135 6.55 2.44 40 6.60 2.23 Anti-corruption* 114 6.46 2.48 42 5.11 2.13 Private sector development 119 6.50 2.46 34 5.60 2.33 Foreign direct investment* 110 6.73 2.27 32 5.61 2.50 Water and sanitation 111 6.43 2.14 38 6.72 1.66 Trade and exports* 112 6.95 2.11 33 5.80 2.16 Economic growth* 129 7.16 2.15 34 5.94 2.27 Health 120 6.55 2.26 43 6.03 2.17 Disaster management 108 6.19 2.51 34 6.55 2.10 Public sector governance/reform 136 6.74 2.32 38 6.16 2.19 Job creation/employment 113 5.71 2.47 33 5.04 2.24 Financial markets* 110 6.85 2.20 31 5.89 2.50 Equality of opportunity 110 6.29 2.39 38 5.66 2.14 Energy 109 6.54 2.13 36 6.45 2.35 Rural development 129 6.58 2.27 41 5.78 2.30 Global/regional integration 102 6.62 2.05 Food security 113 6.42 2.31 39 5.91 2.46 Education 132 6.60 2.41 Social protection 104 5.56 2.48 32 5.27 2.35 Climate change 108 6.27 2.37 40 5.63 2.22 Agricultural development 116 6.25 2.37 36 6.12 2.25 Natural resource management 102 6.04 2.37 31 5.99 2.14 *Significantly different between FY2016 and FY2013 Year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 197 6.17 2.07 53 6.42 1.98 Guatemala? (1-To no degree at all, 10-To a very significant degree) 89 World Bank Group Country Opinion Survey 2016: Guatemala C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1-Strongly disagree, 10-Strongly agree) Year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group’s financial instruments 186 5.91 2.20 53 6.07 1.83 meet the needs of Guatemala The World Bank Group meets Guatemala’s 189 6.28 2.08 52 6.16 2.08 needs for knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2013 Weekly 5.8% 9.4% Monthly 19.9% 24.5% A few times a year 42.2% 50.9% Rarely 26.7% 15.1% Never 5.3% 0.0% In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Year FY 2016 FY 2013 N Mean SD N Mean SD Are timely 183 6.47 2.04 51 6.75 2.01 Lead to practical solutions 176 6.03 2.12 Are accessible (well written and easy to 179 6.46 2.06 51 7.77 1.89 understand)* Are translated enough into local language 173 6.46 2.50 Are adaptable to Guatemala’s specific development challenges and country 186 6.26 2.11 52 6.99 1.98 circumstances* *Significantly different between FY2016 and FY2013 Year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 193 6.75 2.15 52 7.16 1.61 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 188 7.49 1.77 53 8.61 1.24 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 90 World Bank Group Country Opinion Survey 2016: Guatemala E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group disburses funds 117 5.97 2.19 40 5.91 2.27 promptly The World Bank Group effectively monitors and 149 6.73 2.29 51 7.09 1.86 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 134 6.37 2.23 45 6.85 1.83 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 110 6.65 2.16 33 7.25 1.73 requirements are reasonable The World Bank Group’s conditions on its 141 6.21 2.20 47 6.40 2.32 lending are reasonable The World Bank Group takes decisions quickly 138 5.85 2.25 in Guatemala Working with the World Bank Group increases 161 6.76 2.15 53 6.63 2.09 Guatemala’s institutional capacity Where country systems are adequate, the World 125 6.73 2.22 39 7.70 1.71 Bank Group makes appropriate use of them* The World Bank Group provides effective 130 6.54 2.41 44 7.23 1.69 implementation support *Significantly different between FY2016 and FY2013 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2016 FY 2013 Yes 16.1% 30.6% No 83.9% 69.4% *Significantly different between FY2016 and FY2013 Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2016 FY 2013 Yes 15.8% 8.5% No 84.2% 91.5% Were you able to obtain this information? Percentage of Respondents FY 2016 FY 2013 Yes 93.3% 100.0% No 6.7% 0.0% Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2016 FY 2013 Yes 65.0% 90.0% No 35.0% 10.0% *Significantly different between FY2016 and FY2013 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Year FY 2016 FY 2013 N Mean SD N Mean SD When I need information from the World Bank 178 6.06 2.63 48 6.67 2.20 Group I know how to find it The World Bank Group is res pons ive to m y 113 6.38 2.34 24 7.36 1.83 information reques ts and inquiries 91 World Bank Group Country Opinion Survey 2016: Guatemala Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Guatemala? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall effectiveness of the World Bank Group (WBG) in 6.28 7.22 6.48 6.18 6.46 6.27 6.18 6.81 6.22 7.56 6.32 6.49 Guatemala Overall the World Bank Group currently plays a relevant 5.58 6.27 5.79 5.36 5.80 5.44 5.50 5.95 5.47 7.00 5.62 5.68 role in development in Guatemala The World Bank Group’s work is aligned with what I 5.55 6.41 5.71 5.40 5.78 5.38 5.45 5.93 5.43 7.00 5.64 5.53 consider the development priorities for Guatemala Responsiveness to needs 5.66 6.41 5.89 5.42 6.00 5.36 5.50 6.22 5.50 7.48 5.69 5.81 Flexibility (in terms of the institution’s products and 5.28 5.87 5.50 4.97 5.54 5.06 5.02 5.98 5.24 5.96 5.22 5.53 services) Flexibility (in terms of changing country circumstances) 5.40 5.97 5.60 5.19 5.66 5.21 5.21 5.99 5.36 6.28 5.37 5.64 Being inclusive 5.73 6.48 5.85 5.68 5.90 5.66 5.54 6.32 5.70 6.48 5.89 5.64 Openness (sharing data and other information) 6.56 7.16 6.72 6.38 6.53 6.73 6.38 7.10 6.53 7.19 6.55 6.72 Collaboration with the Government 6.99 7.58 7.20 6.80 7.10 7.00 6.89 7.41 6.94 7.96 6.99 7.18 The speed in which it gets things accomplished on the 5.35 6.03 5.50 5.31 5.66 5.14 5.26 5.81 5.34 6.00 5.37 5.55 ground Ease of access to the people at the World Bank Group who 5.45 6.39 5.59 5.41 5.81 5.15 5.12 6.34 5.38 6.46 5.68 5.27 are making decisions important to my work Collaboration with civil society 5.75 6.29 5.63 6.12 6.17 5.31 5.57 6.20 5.70 6.33 5.78 5.79 Staff accessibility 5.87 6.69 5.98 5.78 6.08 5.71 5.58 6.55 5.76 6.89 6.01 5.77 Collaboration with other donors and development partners 6.25 7.03 6.44 6.14 6.39 6.29 6.05 6.95 6.28 6.76 6.41 6.24 Collaboration with the private sector 6.78 7.12 7.03 6.37 6.94 6.67 6.59 7.29 6.77 7.28 6.76 6.92 Straightforwardness and honesty 6.75 7.61 6.79 6.89 7.09 6.48 6.63 7.19 6.65 7.96 6.89 6.70 Treating clients and stakeholders in Guatemala with 7.21 7.73 7.31 7.05 7.25 7.18 7.00 7.66 7.09 8.04 7.25 7.17 respect Being a long-term partner 7.64 7.94 7.66 7.48 7.73 7.44 7.50 7.83 7.51 8.24 7.38 8.03 To what extent does the World Bank Group’s work help to 6.09 6.78 6.31 5.82 6.35 5.86 5.96 6.56 5.98 7.42 6.01 6.37 achieve development results in Guatemala? The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 5.86 6.36 6.05 5.61 6.05 5.69 5.64 6.46 5.75 6.93 5.85 5.98 Program 4 Result, etc.) meet the needs of Guatemala The World Bank Group meets Guatemala’s needs for knowledge services (e.g., research, analysis, data, 6.15 7.06 6.52 5.77 6.17 6.38 5.92 6.97 6.15 7.12 6.22 6.33 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Guatemala’s specific development challenges 6.24 7.00 6.45 6.05 6.48 6.11 6.09 6.82 6.24 6.81 6.29 6.35 and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 6.77 7.24 6.91 6.47 7.02 6.42 6.50 7.33 6.68 7.37 6.75 6.78 development results in your country? Overall, how would you rate the technical quality of the 7.48 7.88 7.59 7.32 7.57 7.39 7.22 8.07 7.43 7.96 7.45 7.59 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 5.82 6.30 6.14 5.37 6.23 5.49 5.56 6.57 5.69 7.38 5.80 6.08 Guatemala Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.69 7.27 6.93 6.49 6.93 6.58 6.45 7.50 6.62 7.67 6.87 6.62 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 92 World Bank Group Country Opinion Survey 2016: Guatemala Appendix F: Guatemala FY 2016 Questionnaire World Bank Group Country Survey FY16 – Guatemala The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Guatemala or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Guatemala, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Guatemala. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING GUATEMALA A1. In general would you say that Guatemala is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 93 World Bank Group Country Opinion Survey 2016: Guatemala SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Guatemala. Please identify which of the following you consider the most important development priorities in Guatemala? (Choose no more than THREE) 1 Global/regional integration 17 Climate change (e.g., mitigation, adaptation) 2 Food security 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Transport (e.g., roads, bridges, transportation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 20 Education assistance) 5 Gender equity 21 Agricultural development 6 Private sector development 22 Trade and exports 7 Foreign direct investment 23 Crime and violence 8 Urban development 24 Anti corruption 9 Energy 25 Law and justice (e.g., judicial system) 10 Job creation/employment 26 Regulatory framework 11 Rural development 27 Communicable/non-communicable diseases 12 Financial markets 28 Natural resource management (e.g., oil, gas, mining) 13 Water and sanitation 29 Economic growth 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Guatemala? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Education 3 Rural development 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Energy Public sector governance/ reform (i.e., government 5 Global/regional integration 20 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equity 21 Private sector development 7 Economic growth 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Health Social protection (e.g., pensions, targeted 10 25 Agricultural development social assistance) 11 Law and justice (e.g., judicial system) 26 Disaster management 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security 94 World Bank Group Country Opinion Survey 2016: Guatemala SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Guatemala? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Guatemala? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 95 World Bank Group Country Opinion Survey 2016: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Guatemala? Not familiar Extremely familiar at all B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B4 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) Overall, please rate your impression of the effectiveness of these organizations in Guatemala. Not effective Extremely Don't at all effective know B5 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B6 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B7 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B8 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) B9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Guatemala solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B10. When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Guatemala? (Choose no more than THREE) 1 Health 17 Economic growth 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agricultural development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 22 Information and communications technology Public sector governance/ reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 8 24 Equality of opportunity (i.e., equity) assistance) 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Education 27 Communicable/non-communicable diseases 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Gender equity 29 Poverty reduction 14 Financial markets 30 Anti corruption 15 Urban development 31 Disaster management 16 Environmental sustainability 96 World Bank Group Country Opinion Survey 2016: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Guatemala? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Guatemala? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Guatemala 17 Other (please specify): __________________________________________________ 18 Don’t know 97 World Bank Group Country Opinion Survey 2016: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Guatemala? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Guatemala? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B15 1 2 3 4 5 6 7 8 9 10  relevant role in development in Guatemala The World Bank Group’s work is aligned with what I B16 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Guatemala 98 World Bank Group Country Opinion Survey 2016: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? To no To a very Don't degree at significant know all degree B17 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B18 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B19 1 2 3 4 5 6 7 8 9 10  circumstances) B20 Being inclusive 1 2 3 4 5 6 7 8 9 10  B21 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B23 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B24 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B25 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B26 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B27 1 2 3 4 5 6 7 8 9 10  partners B28 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B29 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Guatemala with B30 1 2 3 4 5 6 7 8 9 10  respect B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 99 World Bank Group Country Opinion Survey 2016: Guatemala SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Guatemala? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Information and communications technology 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Regulatory framework 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10  assistance) 24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  28 Health 1 2 3 4 5 6 7 8 9 10  29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Education 1 2 3 4 5 6 7 8 9 10  100 World Bank Group Country Opinion Survey 2016: Guatemala SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Health 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Energy 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  101 World Bank Group Country Opinion Survey 2016: Guatemala SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Guatemala? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Guatemala? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Guatemala The World Bank Group meets Guatemala’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Guatemala? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 102 World Bank Group Country Opinion Survey 2016: Guatemala SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the wo rk you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Guatemala’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 103 World Bank Group Country Opinion Survey 2016: Guatemala SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Guatemala Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Guatemala's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Guatemala? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Guatemala? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Guatemala The World Bank Group is not sufficiently selective in Guatemala, and it is involved in too many areas of 2 development. 3 Don’t know 104 World Bank Group Country Opinion Survey 2016: Guatemala SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN GUATEMALA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Guatemala? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Guatemala’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Guatemala’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Guatemala, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Guatemala? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Guatemala 6 Don’t know 105 World Bank Group Country Opinion Survey 2016: Guatemala SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Guatemala? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Direct contact with World Bank Group (i.e., face 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G8 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G9 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution The World Bank Group is responsive to my information G11 1 2 3 4 5 6 7 8 9 10  requests and inquiries 106 World Bank Group Country Opinion Survey 2016: Guatemala SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 107 World Bank Group Country Opinion Survey 2016: Guatemala SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Guatemala? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Guatemala? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Guatemala? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Ciudad de Guatemala 2 Quetzaltenando 3 Escuintla 4 Cobán Thank you for completing the survey! 108