World Bank Group Country Opinion Survey 2020: Myanmar FY 2020 Myanmar Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2020 World Bank Group Country Opinion Survey 2020: Myanmar Acknowledgements The Myanmar Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Myanmar country team and the independent fielding agency Enlightened Myanmar Research Foundation. In particular, PORG is grateful for the support from Kyaw Soe Lynn (External Affairs Officer) who coordinated the survey related activities from Yangon, Myanmar. 1 World Bank Group Country Opinion Survey 2020: Myanmar Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. Overall Context ...........................................................................8 V. Overall Attitudes Toward the World Bank Group ......................14 VI. World Bank Group’s Support in Development Areas .................18 VII. World Bank Group’s Engagement on the Ground......................20 VIII. World Bank Group’s Knowledge and Instruments .....................25 IX. The Future Role of the WBG in Myanmar ..................................28 X. Communication and Outreach ................................................. 32 XI. Appendices ................................................................................36 MYANMAR 2 World Bank Group Country Opinion Survey 2020: Myanmar I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Myanmar perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Myanmar ▪ Communication and Information Sharing ▪ Background Information II. Methodology From February to March 2020, 444 stakeholders of the WBG in Myanmar were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Union Government; from State/Region government; Project Management Units (PMUs) overseeing implementation of WBG projects; members of Parliament; from bilateral and multilateral agencies; local and international NGOs/CSOs; the judicial system; academia/research institutes/think tanks; private sector organizations; beneficiaries; the media; and from other organizations. A total of 113 stakeholders participated in the survey (25% response rate). Respondents received the questionnaire via courier and returned it accordingly, or they responded via online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’17 (response rate was 39%, N=117). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’17 COS report and the non- weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 66). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2020: Myanmar III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Respondents from the Union Government were combined with the respondents from State/Region government, PMUs, and the judicial system. 4 World Bank Group Country Opinion Survey 2020: Myanmar III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2020: Myanmar III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2020: Myanmar III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of familiarity with the WBG compared to respondents in the FY’17 Country Survey (weighted mean in FY’20 = 5.9; weighted mean in FY’17 = 5.5)2. ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were significantly, moderately correlated with their agreement that the WBG plays a relevant role in Myanmar’s development, with their ratings for the WBG’s overall effectiveness in Myanmar, and with their ratings of the extent to which the WBG’s work helps to achieve development results in Myanmar. 2The means in the chart were calculated based on un-weighted data. Please refer to Appendix D (page 66) for more details on weighting. 7 World Bank Group Country Opinion Survey 2020: Myanmar IV. Overall Context Headed in the Right Direction3 Perceptions of Economic Opportunity 3 Percentages presented in this chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2020: Myanmar IV. Overall Context (continued) Perceptions of Improvement and Decline in Specific Areas 9 World Bank Group Country Opinion Survey 2020: Myanmar IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the most important development priorities in Myanmar were “education” (42%), “national reconciliation” (38%), and “public sector governance/reform” (33%). 10 World Bank Group Country Opinion Survey 2020: Myanmar IV. Overall Context (continued) The Impact of Global Challenges on Myanmar 11 World Bank Group Country Opinion Survey 2020: Myanmar IV. Overall Context (continued) Trust in Institutions Trust in Private Sector 12 World Bank Group Country Opinion Survey 2020: Myanmar IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts 13 World Bank Group Country Opinion Survey 2020: Myanmar V. Overall Attitudes Toward the World Bank Group The World Bank Group’s Overall Effectiveness4 (Indicator Question) Achieving Development Results (Indicator Question) Influence on Myanmar’s Development Agenda (Indicator Question) 4 Means in the first and second chart on this page were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2020: Myanmar V. Overall Attitudes Toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from the media and from government institutions had the highest mean ratings for the aggregated responses to the thirty COS indicator questions, whereas respondents from the local and international NGOs/CSOs and other organizations had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 48). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the thirty COS indicator questions (mean rating = 7.4) compared to respondents who do not collaborate with the WBG (mean rating = 6.1). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 71). 15 World Bank Group Country Opinion Survey 2020: Myanmar V. Overall Attitudes Toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG’s greatest values to Myanmar were “policy advice, studies, analyses” (49%) and “financial resources” (47%). 16 World Bank Group Country Opinion Survey 2020: Myanmar V. Overall Attitudes Toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG’s greatest weakness in its work in Myanmar was “not enough public disclosure of its work” (26%). ▪ Impact of familiarity: Respondents who had higher level of familiarity5 with the work of the WBG in Myanmar indicated that the WBG’s greatest weaknesses were “not adequately sensitive to political/social realities in Myanmar” (44%), “World Bank Group’s processes too slow and complex” (29%), and “not focused enough on issues that are unique to post- conflict countries” (19%). 5 Respondents who reported their levels of familiarity with the work of the WBG in Myanmar as 5 and higher on a 10-point scale in question B1 were included in this category. 17 World Bank Group Country Opinion Survey 2020: Myanmar VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison6 6 Means presented in this chart were calculated based on weighted data. See Appendix D for details. 18 World Bank Group Country Opinion Survey 2020: Myanmar VI. WBG’s Support in Development Areas (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration7 7Note in the Appendix on the sectoral effectiveness (Appendix A, page 37) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 19 World Bank Group Country Opinion Survey 2020: Myanmar VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in Myanmar: Year Comparison8 The World Bank Group’s Work in Myanmar: Collaboration 8 Means in this chart were calculated based on weighted data. 20 World Bank Group Country Opinion Survey 2020: Myanmar VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Year Comparison9 9 Means in this chart were calculated based on weighted data. 21 World Bank Group Country Opinion Survey 2020: Myanmar VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Collaboration 22 World Bank Group Country Opinion Survey 2020: Myanmar VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2020: Myanmar VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Collaboration 24 World Bank Group Country Opinion Survey 2020: Myanmar VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Myanmar’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2020: Myanmar VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the charts on this page were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2020: Myanmar VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Myanmar’s Needs for Financial Instruments (Indicator Question) Meeting Myanmar’s Needs for Financial Instruments (Indicator Question) 27 World Bank Group Country Opinion Survey 2020: Myanmar IX. The Future Role of the WBG in Myanmar Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG should “collaborate more effectively with Government clients” (44%), “increase the level of capacity development in the country” (30%), and “provide more adequate data/knowledge/statistics/figures on Myanmar’s economy” (28%) to make itself of greater value in Myanmar. 28 World Bank Group Country Opinion Survey 2020: Myanmar IX. The Future Role of the WBG in Myanmar (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’17 Country Survey indicated that the WBG should collaborate more with “local government” (45%), “academia/think tanks/research institutes” (27%), and the “private sector” (27%) to ensure better development results in Myanmar. 29 World Bank Group Country Opinion Survey 2020: Myanmar IX. The Future Role of the WBG in Myanmar (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG should focus its resources on “education” (33%), “economic growth” (30%), and “public sector governance/reform” (27%). 30 World Bank Group Country Opinion Survey 2020: Myanmar IX. The Future Role of the WBG in Myanmar (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 31 World Bank Group Country Opinion Survey 2020: Myanmar X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 48) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that they got most of their information about economic and social development issues in Myanmar from the “internet” (48%), from “social media” (46%), and from “local newspapers” (36%). 32 World Bank Group Country Opinion Survey 2020: Myanmar X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that they would prefer to receive information from the WBG through the “World Bank Group’s seminars/workshops/conferences” (37%), “World Bank Group’s website” (37%), and from “World Bank Group’s publications and other written materials” (36%). 33 World Bank Group Country Opinion Survey 2020: Myanmar X. Communication and Outreach (continued) WBG Interaction Frequency 34 World Bank Group Country Opinion Survey 2020: Myanmar X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 35 World Bank Group Country Opinion Survey 2020: Myanmar XI. Appendices A. Responses to All Questions Across All Respondents ..................... 37 B. Responses to Selected Questions by Stakeholder Groups ............ 48 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 60 D. Responses to Selected Questions by Year..................................... 66 E. Indicator Questions as a Function of Exposure to the World Bank Group ........................................................................ 71 F. Myanmar FY 2020 COS Questionnaire .......................................... 72 MYANMAR 36 World Bank Group Country Opinion Survey 2020: Myanmar Appendix A: Responses to All Questions across All Respondents (N=113) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context Percentage of Respondents 1. In general, would you say that Myanmar is headed in ... ? (N=110) The right direction 73.6% The wrong direction 2.7% Not sure 23.6% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Myanmar is … ? (N=110) Increasing 58.2% Decreasing 11.8% Staying about the same 30.0% 3. Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Myanmar. (Choose no more than THREE) (Responses Combined; N=112) Public sector governance/reform (i.e., government effectiveness, public financial 45.5% management, public expenditure, fiscal system reform) Peace and social inclusion 41.1% Education 35.7% Job creation/employment 32.1% Economic growth 21.4% Agriculture and rural development 20.5% Poverty reduction 17.9% Health 13.4% Private sector development 13.4% Energy 9.8% Natural resource management 8.9% Equality of opportunity (for all) 7.1% Transport (e.g., roads, bridges, transportation) 7.1% Information and communications technology 5.4% Disaster risk management 5.4% Local governance and institutions 4.5% Water and sanitation 2.7% Trade and exports 2.7% Urban development 0.9% Closing gender gaps 0.0% 37 World Bank Group Country Opinion Survey 2020: Myanmar A. Overall Context (continued) Direction Getting Getting Staying Getting Getting 4. Please describe the direction Myanmar is much somewh the somewh much moving in, when considering … ? N worse at worse same at better better 1. Human development (e.g., quality and access to health, education, and social 108 4.6% 4.6% 15.7% 65.7% 9.3% protection services) 2. Equal opportunity for all 106 4.7% 9.4% 30.2% 52.8% 2.8% 3. Growing Myanmar’s economy in a way 107 4.7% 8.4% 27.1% 55.1% 4.7% that leads to jobs and employment 4. The gap between the rich and the poor 104 11.5% 16.3% 39.4% 30.8% 1.9% 5. Making government more effective 105 3.8% 12.4% 22.9% 56.2% 4.8% 6. Anti-corruption 107 3.7% 9.3% 21.5% 54.2% 11.2% 7. Attracting new sources of foreign 108 6.5% 13.0% 21.3% 46.3% 13.0% investment 5. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Myanmar? (Choose no more than TWO) (Responses Combined; N=110) Climate change 42.7% Technology based disruption 34.5% Environmental degradation 29.1% Geopolitical uncertainty 29.1% The gap between the rich and the poor 21.8% Trade constraints 15.5% Terrorism 14.5% Migration 10.0% 6. When economic and/or social reform efforts fail or are slow to take place in Myanmar, which of the following would you attribute this to? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=110) Poor coordination within the government 38.2% Ongoing conflict 34.5% Inadequate level of capacity in the government 31.8% Reforms are not well thought out in light of country challenges 27.3% Political instability 24.5% Corruption 17.3% Inadequate level of citizen/civil society participation 10.0% Other 9.1% Inadequate level of private sector participation 5.5% Inadequate level of donor coordination 1.8% 38 World Bank Group Country Opinion Survey 2020: Myanmar A. Overall Context (continued) 7. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Union Government 100 5 6.62 2.29 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 103 3 6.62 1.92 3. The World Bank Group* 104 2 6.94 1.92 4. The International Monetary Fund 96 8 6.69 1.85 5. The United Nations (UN) 102 4 6.28 2.14 6. Regional development banks (e.g., ADB) 102 2 6.67 2.01 7. Private sector 101 5 6.30 1.80 8. International and local NGOs 100 5 6.39 1.83 9. Local media and their web presence (e.g., newspapers, TV stations, radio) 105 2 5.95 1.81 10. International media and their web presence 104 3 5.63 1.85 11. News and information received from Facebook 102 4 5.12 1.81 8. To what extent do you trust private sector to engage in public service Percentage of Respondents delivery in Myanmar? (N=108) To a very low degree 3.7% To a somewhat low degree 25.0% To a somewhat high degree 43.5% To a very high degree 25.9% Don't know 1.9% B. Overall Attitudes Toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Myanmar? 111 n/a 5.92 2.00 (1-Not familiar at all, 10-Extremely familiar) To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall the World Bank Group currently plays a relevant role in development 110 2 7.21 2.01 in Myanmar* 3. The World Bank Group’s work is aligned with what I consider the 105 5 7.02 1.86 development priorities for Myanmar* Effectiveness N DK Mean SD 4. Overall, please rate your impression of the World Bank Group’s effectiveness 109 3 6.99 1.91 in Myanmar.* (1-Not effective at all, 10-Very effective) Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development results in Myanmar?* (1-To no degree at all, 10-To a very 108 4 6.94 1.95 significant degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 103 8 6.50 1.91 agenda in Myanmar?* (1-To no degree at all, 10-To a very significant degree) 39 World Bank Group Country Opinion Survey 2020: Myanmar B. Overall Attitudes Toward the World Bank Group (continued) 7. When thinking about the World Bank Group’s role in Myanmar, which Percentage of Respondents activity do you VALUE the most? (Choose no more than TWO) (Responses Combined; N=110) Policy advice, studies, analyses 44.5% Financial resources 38.2% Technical assistance 34.5% Implementation of projects 30.9% Data and statistics 21.8% Training and capacity development 19.1% Donor coordination 6.4% Other 0.0% 8. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Myanmar? (Choose no more than TWO) (Responses Combined; N=105) Not adequately sensitive to political/social realities in Myanmar 41.9% Not collaborating enough with civil society (e.g., NGOs, CBOs) 26.7% World Bank Group’s processes too slow and complex 24.8% Not focused enough on issues that are unique to post-conflict countries 23.8% Not collaborating enough with private sector 18.1% Don’t know 17.1% Other 11.4% Not aligned with country priorities 3.8% 9. When thinking about how the World Bank Group can have the most impact on development results in Myanmar, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge Percentage of Respondents services) in Myanmar? (Choose no more than THREE) (Responses Combined; N=109) Public sector governance/reform (i.e., government effectiveness, public financial 48.6% management, public expenditure, fiscal system reform) Poverty reduction 25.7% Economic growth 24.8% Agriculture and rural development 22.9% Education 22.0% Peace and social inclusion 18.3% Job creation/employment 18.3% Private sector development 17.4% Transport (e.g., roads, bridges, transportation) 14.7% Information and communications technology 14.7% Health 12.8% Energy 10.1% Natural resource management 9.2% Local governance and institutions 8.3% Equality of opportunity (for all) 6.4% Disaster risk management 4.6% Urban development 3.7% Closing gender gaps 2.8% Trade and exports 1.8% Water and sanitation 1.8% 40 World Bank Group Country Opinion Survey 2020: Myanmar C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Degree Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Responsiveness to needs* 92 12 6.32 1.87 2. Flexibility (in terms of the institution’s products and services)* 88 15 5.98 1.94 3. Flexibility (in terms of changing country circumstances)* 85 17 5.80 1.91 4. Being inclusive* 96 8 6.56 1.96 5. Openness (sharing data and other information)* 104 3 7.44 1.75 6. Collaboration with the Government* 101 5 7.59 1.72 7. The speed in which it gets things accomplished on the ground* 96 7 6.41 1.86 8. Helping to bring discipline/effective supervision to implementation of 92 13 6.88 1.75 investment projects* 9. Collaboration with civil society* 84 19 6.07 2.10 10. Staff accessibility* 97 8 6.81 1.95 11. Collaboration with other donors and development partners* 82 22 6.99 1.58 12. Collaboration with the private sector* 76 27 6.21 1.72 13. Collaboration with the UN* 76 25 7.14 1.49 14. Straightforwardness and honesty* 90 15 7.44 1.66 15. Treating clients and stakeholders in Myanmar with respect* 96 9 7.67 1.58 16. Being a long-term partner* 94 10 8.06 1.61 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 17. The World Bank Group effectively monitors and evaluates the projects and 95 12 7.42 1.79 programs it supports 18. The World Bank Group’s conditions on its lending are reasonable 83 23 7.31 1.79 19. The World Bank Group takes decisions quickly in Myanmar* 87 20 6.43 2.02 20. Working with the World Bank Group increases Myanmar’s institutional 97 10 7.48 1.73 capacity 21. Where country systems (e.g., procurement, financial management, etc.) are 78 26 7.03 1.86 adequate, the World Bank Group makes appropriate use of them* Support for Existing Country Systems N DK Mean SD 22. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in 86 20 7.09 2.01 Myanmar? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree/disagree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 23. The World Bank Group’s financial instruments (i.e., investment lending, Trust 95 12 6.98 1.92 Funds, Program-for-Results, etc.) meet the needs of Myanmar* 24. The World Bank Group meets Myanmar’s needs for knowledge services (e.g., 101 6 7.07 1.78 research, analysis, data, technical assistance)* 41 World Bank Group Country Opinion Survey 2020: Myanmar C. World Bank Group’s Work and Engagement on the Ground (continued) 25. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Myanmar? (Select only ONE Percentage of Respondents response) (N=101) Very familiar 2.0% Somewhat familiar 36.6% Somewhat unfamiliar 22.8% Very unfamiliar 23.8% Don’t know 14.9% Support for Displaced Persons N DK Mean SD 26. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to internally displaced persons in 88 16 5.55 1.94 Myanmar? (1-To no degree at all, 10-To a very significant degree) 27. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to internally Percentage of Respondents displaced persons in Myanmar? (Choose no more than TWO) (Responses Combined; N=106) Infrastructure 34.9% Jobs 31.1% Business development 25.5% Education 24.5% Social cohesion 18.9% Supporting poor and marginalized local communities 18.9% Health 16.0% Public services 10.4% Macro issues (fiscal accounts, balance of payments, etc.) 7.5% Other 2.8% Don’t know 1.9% 42 World Bank Group Country Opinion Survey 2020: Myanmar D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Myanmar? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Private sector development 50 51 6.68 1.83 2. Basic education (e.g., student stipend, school grant, teacher mentoring) 65 37 6.80 1.79 3. Public sector governance/reform (i.e., government effectiveness, public 79 24 6.81 1.71 financial management, public expenditure, fiscal system reform) 4. Information and communications technology 72 32 6.67 1.80 5. Energy 56 44 7.14 1.60 6. Equality of opportunity (for all) 59 42 6.49 1.64 7. Primary health care for mothers and children 66 35 6.80 1.52 8. Disaster risk management 67 35 6.60 1.75 9. Agriculture 68 33 6.74 1.66 10. Poverty reduction 77 26 6.90 1.76 11. Economic growth 76 25 6.83 1.64 12. Rural development (e.g., Community Driven Development Project) 85 18 7.12 2.08 13. Water resources management (e.g., Ayeyarwady Integrated Resource 62 40 6.69 1.97 Management) 14. Natural resource management 60 42 6.48 1.71 15. Financial inclusion 75 29 7.09 1.56 16. Trade 63 39 6.76 1.41 E. World Bank Group’s Knowledge Work and Activities In Myanmar, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Are timely 89 14 6.35 1.91 2. Include appropriate level of stakeholder involvement during preparation 90 15 6.54 1.84 3. Lead to practical solutions 93 12 6.49 1.70 4. Are source of relevant information on global good practices 89 16 7.35 1.57 5. Are adequately disseminated 83 19 6.46 1.91 6. Are translated enough into local language 80 23 6.74 1.97 7. Are adaptable to Myanmar’s specific development challenges and country 84 20 6.63 1.68 circumstances* Overall Evaluations N DK Mean SD 8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 93 11 7.01 1.94 country?* (1-Not significant at all, 10-Very significant) 9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 97 7 7.63 1.58 technical quality) 43 World Bank Group Country Opinion Survey 2020: Myanmar F. The Future Role of the World Bank Group in Myanmar 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Myanmar? (Choose no more than TWO) (Responses Combined; N=107) Increase the level of capacity development in the country 38.3% Provide more adequate data/knowledge/statistics/figures on Myanmar’s 33.6% economy Offer more innovative financial products and services 22.4% Offer more innovative knowledge products and services 22.4% Help to bring discipline/effective supervision to implementation of World Bank 20.6% Group projects Engage more effectively with civil society (e.g., NGOs, CBOs) 15.0% Engage more directly with beneficiaries 14.0% Engage more effectively with partners such as bilaterals, multilaterals, trust 14.0% funds, UN Engage more effectively with private sector 11.2% Other 3.7% 2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=108) State/Region government 54.6% Private sector 26.9% Academia/think tanks/research institutes 21.3% Parliament 19.4% Development partners/UN agencies 18.5% Ethnic organizations 17.6% Beneficiaries 14.8% Local NGOs/Community Based Organizations 10.2% Media 9.3% Other 3.7% International NGOs 0.9% Don’t know 0.9% G. Communication and Information Sharing 1. How frequently do you interact with the World Bank Group now in Percentage of Respondents Myanmar? (N=103) Never 15.5% Less than once a year 9.7% Once a year to a few times a year 36.9% Less than once a month 14.6% At least once a month 17.5% At least once a week 5.8% 44 World Bank Group Country Opinion Survey 2020: Myanmar G. Communication and Information Sharing (continued) 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Myanmar? (Choose no more than TWO) (Responses Combined; N=107) Internet 60.7% Social media (e.g., blogs, Facebook, YouTube) 41.1% Local newspapers 38.3% Local television 12.1% Periodicals 9.3% Local radio 8.4% Other 8.4% International radio 6.5% International television 6.5% International newspapers 4.7% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=106) World Bank Group’s publications and other written materials 49.1% World Bank Group’s seminars/workshops/conferences 47.2% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 28.3% Social media (e.g., blogs, Facebook, YouTube) 28.3% World Bank Group’s website 27.4% e-Newsletters 13.2% 4. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 99 10.1% 29.3% 44.4% 16.2% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 100 10.0% 20.0% 56.0% 14.0% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or tweet, liked, commented, shared, 99 8.1% 21.2% 30.3% 40.4% retweeted) Visited a WBG website (e.g. read a blog, used data) 97 10.3% 15.5% 46.4% 27.8% Attended an event/conference hosted by the WBG 100 3.0% 5.0% 60.0% 32.0% Watched a webinar or online event hosted by the 94 5.3% 4.3% 23.4% 67.0% WBG Read some or all of a WBG research paper or 96 5.2% 17.7% 56.3% 20.8% publication Met professionally with WBG staff 99 3.0% 18.2% 50.5% 28.3% Read a WBG e-newsletter 93 3.2% 8.6% 26.9% 61.3% 45 World Bank Group Country Opinion Survey 2020: Myanmar H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=111) Union Government (Officials from the Union Government Ministries and 36.9% Agencies) Local and International NGOs/CSOs 12.6% Member of Parliament 9.9% Private Sector 9.0% Development Partners (Bilateral Agency, Multilateral Agency) 7.2% Media (press, radio, TV, web, etc.) 6.3% Academia/Research Institute/Think Tank 5.4% State/Region government (Officials from State/Region Government) 3.6% Officials from Project Management Unit (PMU) overseeing implementation of 3.6% WBG project Judicial System (e.g., courts) 2.7% Other 2.7% Beneficiary 0.0% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=112) Other 31.3% Finance and markets 20.5% Agriculture, rural development 8.9% Poverty reduction 8.0% Communications, public affairs 8.0% Health, nutrition 4.5% Trade and competitiveness 4.5% Education 3.6% Environment, natural resources 2.7% Energy 2.7% Social protection 2.7% Gender 1.8% Water, sanitation 0.9% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? (N=111) Yes 54.1% No 45.9% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Myanmar? (Select only ONE response) (N=61) The World Bank (IBRD/IDA) 88.5% The International Finance Corporation (IFC) 9.8% The Multilateral Investment Guarantee Agency (MIGA) 1.6% 46 World Bank Group Country Opinion Survey 2020: Myanmar H. Background Information (continued) 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Myanmar? (Choose no more than TWO) (Responses Combined; N=108) Collaborate as part of my professional duties 53.7% Engage in World Bank Group related/sponsored events/activities 40.7% Use World Bank Group reports/data 34.3% Use World Bank Group website for information, data, research, etc. 25.9% Beneficiary 8.3% Percentage of Respondents 6. What’s your gender? (N=111) Female 39.6% Male 60.4% Percentage of Respondents 7. What’s your age? (N=111) 25 and under 2.7% 26-35 14.4% 36-45 20.7% 46-55 36.0% 56 and above 26.1% Percentage of Respondents 8. Which best represents your geographic location? (N=112) Yangon 46.4% Nay Pyi Taw 34.8% Other 18.8% 47 World Bank Group Country Opinion Survey 2020: Myanmar Appendix B: Responses to Selected Questions by Stakeholder Groups13  Government Institutions N=52  Member of Parliament N=11  Bilateral/Multilateral Agency N=8  Local and International NGOs/CSOs N=14  Academia/Research Institute/Think Tank N=6  Private Sector N=10  Media N=7  Other N=3 A. Overall Context In general, would you say that Myanmar is headed in ... ? Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ Private Percentage of Respondents Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other The right direction 81.6% 81.8% 50.0% 50.0% 66.7% 60.0% 85.7% 100.0% The wrong direction 2.0% 0.0% 0.0% 0.0% 16.7% 10.0% 0.0% 0.0% Not sure 16.3% 18.2% 50.0% 50.0% 16.7% 30.0% 14.3% 0.0% 13 Only 111 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 48 World Bank Group Country Opinion Survey 2020: Myanmar A. Overall Context (continued) Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar. (Choose no more than THREE) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Job creation/employment 42.3% 45.5% 37.5% 23.1% 16.7% 10.0% 0.0% 33.3% Health 15.4% 36.4% 0.0% 7.7% 0.0% 10.0% 0.0% 33.3% Peace and social inclusion 38.5% 63.6% 62.5% 23.1% 50.0% 30.0% 28.6% 66.7% Closing gender gaps 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 9.6% 0.0% 25.0% 0.0% 33.3% 30.0% 42.9% 0.0% Education 34.6% 36.4% 25.0% 30.8% 16.7% 60.0% 28.6% 66.7% Public sector governance/reform 48.1% 54.5% 37.5% 38.5% 50.0% 50.0% 42.9% 33.3% Urban development* 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Energy 11.5% 0.0% 25.0% 7.7% 0.0% 10.0% 14.3% 0.0% Water and sanitation 0.0% 9.1% 0.0% 7.7% 0.0% 0.0% 14.3% 0.0% Equality of opportunity (for all) 5.8% 0.0% 12.5% 15.4% 16.7% 0.0% 0.0% 0.0% Information and communications 5.8% 0.0% 0.0% 15.4% 0.0% 0.0% 14.3% 0.0% technology Transport 5.8% 0.0% 12.5% 0.0% 16.7% 20.0% 14.3% 0.0% Agriculture and rural 25.0% 9.1% 25.0% 23.1% 0.0% 10.0% 14.3% 33.3% development Trade and exports* 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% Natural resource management* 1.9% 18.2% 0.0% 38.5% 16.7% 0.0% 14.3% 0.0% Poverty reduction 23.1% 18.2% 0.0% 15.4% 0.0% 10.0% 0.0% 33.3% Economic growth* 17.3% 0.0% 37.5% 15.4% 33.3% 50.0% 42.9% 0.0% Local governance and 0.0% 0.0% 0.0% 30.8% 16.7% 0.0% 0.0% 0.0% institutions* Disaster risk management 7.7% 9.1% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% *Significantly different between stakeholder groups 49 World Bank Group Country Opinion Survey 2020: Myanmar A. Overall Context (continued) When economic and/or social reform efforts fail or are slow to take place in Myanmar, which of the following would you attribute this to? (Choose no more than TWO) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Poor coordination within the government 46.0% 45.5% 50.0% 23.1% 16.7% 30.0% 28.6% 0.0% Inadequate level of capacity in the government* 18.0% 45.5% 50.0% 30.8% 66.7% 60.0% 42.9% 0.0% Corruption* 12.0% 9.1% 0.0% 38.5% 33.3% 0.0% 28.6% 66.7% Ongoing conflict 38.0% 45.5% 50.0% 23.1% 16.7% 20.0% 28.6% 33.3% Political instability 24.0% 9.1% 25.0% 46.2% 0.0% 30.0% 14.3% 33.3% Inadequate level of private sector participation 8.0% 0.0% 12.5% 0.0% 0.0% 0.0% 14.3% 0.0% Inadequate level of citizen/civil society participation 10.0% 27.3% 12.5% 7.7% 0.0% 10.0% 0.0% 0.0% Inadequate level of donor coordination 0.0% 0.0% 0.0% 7.7% 16.7% 0.0% 0.0% 0.0% Reforms are not well thought out in light of country challenges 32.0% 9.1% 0.0% 15.4% 50.0% 30.0% 42.9% 66.7% Other 12.0% 9.1% 0.0% 7.7% 0.0% 20.0% 0.0% 0.0% *Significantly different between stakeholder groups Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you trust the World Bank Group to do what is 48 7.58 1.38 10 8.10 1.20 7 5.57 2.82 12 5.25 1.71 6 6.33 2.73 10 6.90 1.52 6 6.67 1.75 3 5.00 3.61 right?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups B. Overall Attitudes Toward the World Bank Group Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 52 6.00 2.10 11 5.45 1.69 8 6.38 1.92 13 5.08 2.14 6 7.50 1.22 10 5.60 1.96 7 6.00 2.31 3 6.33 1.15 Myanmar? (1-Not familiar at all, 10-Extremely familiar) 50 World Bank Group Country Opinion Survey 2020: Myanmar B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 51 7.71 1.74 11 8.00 1.48 8 6.75 1.91 12 5.50 1.73 6 7.33 2.34 10 6.50 1.90 7 8.43 1.51 3 5.33 2.89 development in Myanmar* The World Bank Group’s work is aligned with what I consider the 50 7.32 1.78 11 7.73 1.27 8 6.13 2.23 11 5.82 1.33 6 7.50 2.07 8 6.75 2.05 6 7.83 1.72 3 4.67 2.52 development priorities for Myanmar* *Significantly different between stakeholder groups Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 51 7.57 1.82 11 6.64 1.57 8 6.50 2.33 11 5.55 1.29 6 6.17 1.83 10 6.20 1.69 7 8.57 1.40 3 6.00 3.00 effectiveness in Myanmar.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 51 7.55 1.90 11 6.73 2.00 8 6.13 1.81 11 5.45 1.04 6 6.50 1.97 9 5.89 1.69 7 8.43 1.27 3 5.67 3.06 development results in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 51 World Bank Group Country Opinion Survey 2020: Myanmar B. Overall Attitudes Toward the World Bank Group (continued) Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group influence the development 49 6.76 1.73 11 6.00 1.84 7 5.86 1.86 10 5.10 2.13 6 6.67 1.97 8 6.75 1.75 7 8.29 1.38 3 5.33 3.51 agenda in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Myanmar, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Myanmar? (Choose no more than THREE) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Agriculture and rural 25.5% 36.4% 25.0% 15.4% 16.7% 10.0% 14.3% 0.0% development Trade and exports 3.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 3.9% 18.2% 12.5% 23.1% 0.0% 0.0% 28.6% 0.0% Poverty reduction 29.4% 18.2% 12.5% 23.1% 50.0% 30.0% 14.3% 0.0% Transport (e.g., roads, bridges, 13.7% 0.0% 37.5% 15.4% 33.3% 10.0% 14.3% 0.0% transportation) Economic growth 29.4% 45.5% 0.0% 0.0% 16.7% 30.0% 28.6% 50.0% Local governance and 3.9% 9.1% 0.0% 30.8% 0.0% 20.0% 0.0% 0.0% institutions* Disaster risk management 7.8% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity (for all) 3.9% 0.0% 12.5% 23.1% 16.7% 0.0% 0.0% 0.0% Information and 17.6% 18.2% 12.5% 7.7% 16.7% 0.0% 28.6% 0.0% communications technology Health 15.7% 9.1% 25.0% 7.7% 0.0% 0.0% 14.3% 50.0% Private sector development 15.7% 9.1% 25.0% 23.1% 16.7% 40.0% 0.0% 0.0% Education* 25.5% 0.0% 0.0% 15.4% 0.0% 50.0% 28.6% 50.0% Public sector governance/reform 41.2% 45.5% 37.5% 46.2% 83.3% 70.0% 71.4% 50.0% Peace and social inclusion* 17.6% 36.4% 12.5% 7.7% 16.7% 0.0% 14.3% 100.0% Urban development 0.0% 9.1% 0.0% 7.7% 16.7% 0.0% 14.3% 0.0% Energy* 7.8% 0.0% 37.5% 15.4% 0.0% 0.0% 28.6% 0.0% Water and sanitation 3.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 21.6% 18.2% 50.0% 23.1% 0.0% 0.0% 0.0% 0.0% Closing gender gaps 3.9% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 52 World Bank Group Country Opinion Survey 2020: Myanmar C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 37 7.16 1.61 9 6.11 0.93 6 5.00 1.79 11 4.36 1.50 6 6.33 2.16 8 6.38 1.85 5 6.80 1.92 2 6.50 3.54 Flexibility (in terms of the 37 6.59 1.77 8 6.50 1.07 7 4.57 2.51 9 4.44 1.33 5 5.00 2.55 6 5.33 1.86 7 6.71 1.80 2 6.50 3.54 institution’s products and services)* Flexibility (in terms of changing 36 6.47 1.75 9 6.22 0.44 7 4.71 2.21 10 4.30 1.77 6 5.17 2.14 7 5.29 1.50 6 6.67 1.86 2 6.50 3.54 country circumstances)* Being inclusive* 43 7.35 1.76 9 6.67 0.87 7 5.00 2.38 12 4.25 1.36 6 7.17 0.75 8 6.13 1.73 7 7.14 1.77 2 7.00 2.83 Openness (sharing data and other 46 7.83 1.58 11 7.91 1.30 8 6.25 2.12 12 6.33 1.67 6 7.33 1.75 10 7.90 1.73 7 7.57 1.90 2 6.50 3.54 information) Collaboration with the Government 47 7.53 1.90 10 8.10 1.29 8 7.38 1.51 11 7.55 2.11 6 7.83 1.47 8 7.13 1.46 7 8.29 1.38 2 7.50 2.12 The speed in which it gets things 46 7.07 1.61 9 6.44 0.88 6 5.00 2.00 11 5.55 0.93 6 4.83 2.64 7 5.29 2.29 7 7.29 2.06 2 7.00 2.83 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 45 7.38 1.57 10 7.40 1.17 5 6.20 2.59 10 5.60 1.35 5 5.80 2.59 7 6.14 1.07 6 7.33 1.86 2 5.50 3.54 investment projects* Collaboration with civil society* 36 6.86 1.78 9 7.33 1.58 5 4.20 2.39 12 4.08 1.73 6 5.67 1.75 5 5.00 1.41 7 6.86 2.04 2 5.50 3.54 Staff accessibility* 47 7.43 1.70 8 7.75 1.49 8 6.63 2.00 10 5.20 1.81 6 5.67 2.25 7 5.71 1.70 7 6.71 2.06 2 6.00 4.24 Collaboration with other donors and 40 7.13 1.26 8 7.63 1.30 6 6.67 1.51 9 6.56 1.74 5 7.60 2.30 5 6.00 1.58 5 7.00 2.55 2 6.00 4.24 development partners Collaboration with the private sector 34 6.56 1.42 8 7.00 1.20 4 5.00 1.63 9 5.11 1.76 4 6.50 1.73 6 5.17 1.72 7 6.71 2.50 2 6.50 3.54 Collaboration with the UN 38 7.26 1.20 9 8.00 1.12 6 6.17 2.14 7 6.71 1.25 4 7.00 2.45 5 6.60 1.52 4 6.75 2.22 2 7.00 2.83 Straightforwardness and honesty* 42 7.93 1.37 8 8.00 1.07 8 7.00 1.93 10 6.60 1.51 6 5.83 1.72 7 7.00 1.73 5 8.20 2.05 2 6.00 4.24 Treating clients and stakeholders in 47 7.94 1.44 8 7.88 1.13 8 7.38 2.00 12 7.00 1.95 6 7.83 1.33 6 7.67 1.75 6 7.33 1.86 2 7.00 2.83 Myanmar with respect Being a long-term partner 44 8.16 1.54 10 8.40 1.17 6 7.83 1.94 10 6.80 2.35 6 8.50 1.05 8 8.75 1.16 6 8.33 1.03 2 7.00 2.83 *Significantly different between stakeholder groups 53 World Bank Group Country Opinion Survey 2020: Myanmar C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes 45 7.02 1.90 9 6.33 2.29 5 4.40 1.95 7 4.86 1.46 6 5.50 1.87 6 5.67 1.37 5 7.80 1.30 2 6.50 3.54 decisions quickly in Myanmar* Where country systems are adequate, the World Bank Group 40 7.48 1.92 9 7.33 1.50 5 6.20 1.79 7 5.71 1.38 5 5.40 1.67 4 7.25 1.50 5 7.60 1.82 2 6.50 2.12 makes appropriate use of them *Significantly different between stakeholder groups Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen 44 7.61 1.82 8 7.63 1.30 7 6.43 1.62 8 5.00 1.93 5 6.00 2.83 7 6.29 1.80 5 8.40 1.67 2 6.50 3.54 existing country systems in Myanmar?* (1-To no degree at all, 10-To a very significant degree *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group in Myanmar? (1- Strongly disagree, 10- Strongly agree) Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 48 7.54 1.75 9 7.22 1.99 6 5.50 1.87 9 6.11 1.27 6 6.00 2.90 7 6.29 1.89 6 7.50 1.76 2 5.00 2.83 Myanmar* The World Bank Group meets Myanmar’s needs for knowledge 47 7.57 1.70 10 7.10 1.85 7 5.29 1.80 12 6.08 1.44 6 7.17 0.98 9 7.22 1.79 6 7.67 1.75 2 5.00 2.83 services* *Significantly different between stakeholder groups 54 World Bank Group Country Opinion Survey 2020: Myanmar E. World Bank Group’s Knowledge Work and Activities Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Myanmar’s specific 41 7.02 1.44 8 7.00 1.51 5 5.00 2.24 8 5.25 1.04 6 5.67 2.07 6 7.17 0.75 6 7.83 1.60 2 5.50 3.54 development challenges and country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ institutions Parliament Agency NGOs/CSOs Think Tank Private Sector Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 45 7.42 1.95 11 7.64 1.21 5 5.80 1.79 9 5.44 1.51 6 5.50 1.87 9 6.78 1.86 5 8.20 1.79 2 6.00 2.83 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank 47 7.94 1.58 11 8.09 1.58 7 6.57 1.72 10 6.80 0.92 6 7.33 1.21 8 7.50 1.77 5 8.20 1.30 2 6.00 2.83 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2020: Myanmar F. The Future Role of The World Bank Group in Myanmar Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Offer more innovative financial 30.0% 36.4% 0.0% 0.0% 0.0% 20.0% 28.6% 50.0% products and services Provide more adequate data/knowledge/statistics/figur 38.0% 36.4% 14.3% 8.3% 50.0% 30.0% 42.9% 50.0% es on Myanmar’s economy Engage more effectively with 2.0% 0.0% 28.6% 58.3% 33.3% 10.0% 28.6% 0.0% civil society (e.g., NGOs, CBOs)* Increase the level of capacity 42.0% 54.5% 57.1% 16.7% 0.0% 60.0% 28.6% 0.0% development in the country Engage more directly with 12.0% 0.0% 0.0% 33.3% 33.3% 10.0% 14.3% 0.0% beneficiaries Engage more effectively with 6.0% 0.0% 14.3% 8.3% 16.7% 20.0% 42.9% 0.0% private sector Offer more innovative knowledge products and 30.0% 9.1% 14.3% 8.3% 33.3% 30.0% 14.3% 0.0% services Help to bring discipline/effective supervision to implementation 22.0% 36.4% 0.0% 33.3% 33.3% 10.0% 0.0% 0.0% of World Bank Group projects Engage more effectively with partners such as bilaterals, 12.0% 18.2% 57.1% 16.7% 0.0% 0.0% 0.0% 50.0% multilaterals, trust funds, UN* Other* 4.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2020: Myanmar F. The Future Role of The World Bank Group in Myanmar (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other State/Region government 60.8% 63.6% 42.9% 50.0% 66.7% 40.0% 42.9% 0.0% Media* 3.9% 0.0% 14.3% 16.7% 0.0% 10.0% 57.1% 0.0% Parliament* 9.8% 81.8% 14.3% 16.7% 16.7% 20.0% 0.0% 50.0% Beneficiaries 21.6% 18.2% 0.0% 8.3% 0.0% 10.0% 0.0% 0.0% Private sector* 29.4% 0.0% 14.3% 16.7% 0.0% 50.0% 57.1% 50.0% Development partners/UN 19.6% 18.2% 42.9% 16.7% 0.0% 20.0% 0.0% 50.0% agencies Ethnic organizations 21.6% 9.1% 28.6% 8.3% 33.3% 20.0% 0.0% 0.0% International NGOs* 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Academia/think tanks/research 25.5% 0.0% 0.0% 8.3% 83.3% 20.0% 28.6% 0.0% institutes* Local NGOs/Community Based 3.9% 9.1% 0.0% 41.7% 0.0% 10.0% 14.3% 0.0% Organizations* Other* 3.9% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 50.0% Don’t know* 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Myanmar? Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ Private Percentage of Respondents Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Never 10.6% 36.4% 0.0% 8.3% 0.0% 33.3% 42.9% 0.0% Less than once a year 12.8% 18.2% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% Once a year to a few times a 40.4% 27.3% 14.3% 41.7% 50.0% 33.3% 14.3% 50.0% year Less than once a month 8.5% 18.2% 28.6% 16.7% 16.7% 11.1% 28.6% 50.0% At least once a month 17.0% 0.0% 42.9% 16.7% 33.3% 22.2% 14.3% 0.0% At least once a week 10.6% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 57 World Bank Group Country Opinion Survey 2020: Myanmar G. Communication and Information Sharing (continued) How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Local radio 12.0% 9.1% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% International radio 10.0% 9.1% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% Social media (e.g., blogs, 42.0% 45.5% 14.3% 66.7% 33.3% 20.0% 28.6% 100.0% Facebook, YouTube) International newspapers 4.0% 9.1% 14.3% 0.0% 0.0% 10.0% 0.0% 0.0% Local television 20.0% 0.0% 14.3% 8.3% 16.7% 0.0% 0.0% 0.0% Internet 58.0% 36.4% 71.4% 50.0% 66.7% 90.0% 57.1% 100.0% Periodicals 12.0% 9.1% 14.3% 8.3% 16.7% 0.0% 0.0% 0.0% International television 8.0% 0.0% 14.3% 8.3% 0.0% 0.0% 14.3% 0.0% Local newspapers* 30.0% 54.5% 28.6% 25.0% 50.0% 60.0% 85.7% 0.0% Other 4.0% 9.1% 28.6% 25.0% 0.0% 10.0% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other World Bank Group’s publications and other written 44.0% 81.8% 42.9% 50.0% 66.7% 22.2% 71.4% 0.0% materials e-Newsletters 12.0% 9.1% 14.3% 8.3% 0.0% 33.3% 28.6% 0.0% World Bank Group’s seminars/workshops/conferen 40.0% 27.3% 28.6% 83.3% 50.0% 55.6% 42.9% 100.0% ces Direct contact with World Bank Group (i.e., face to face 32.0% 18.2% 71.4% 25.0% 16.7% 11.1% 14.3% 50.0% meetings/discussions) World Bank Group’s website 28.0% 27.3% 0.0% 25.0% 50.0% 44.4% 14.3% 50.0% Social media (e.g., blogs, 38.0% 18.2% 28.6% 8.3% 16.7% 33.3% 14.3% 0.0% Facebook, YouTube) 58 World Bank Group Country Opinion Survey 2020: Myanmar H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ Private Percentage of Respondents Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Yes 67.3% 63.6% 62.5% 21.4% 60.0% 40.0% 28.6% 33.3% No 32.7% 36.4% 37.5% 78.6% 40.0% 60.0% 71.4% 66.7% If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Myanmar? (Select only ONE response) Bilateral/ Local and Academia/ Government Member of Multilateral International Research Institute/ Private Percentage of Respondents Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other The World Bank (IBRD/IDA) 85.7% 100.0% 100.0% 100.0% 100.0% 50.0% 100.0% 100.0% The International Finance 11.4% 0.0% 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% Corporation (IFC) The Multilateral Investment 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Guarantee Agency (MIGA) Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) Bilateral/ Local and Academia/ Percentage of Respondents Government Member of Multilateral International Research Institute/ Private (Responses combined) Institutions Parliament Agency NGOs/CSOs Think Tank Sector Media Other Beneficiary 14.3% 10.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% Use World Bank Group 26.5% 40.0% 25.0% 23.1% 16.7% 70.0% 85.7% 33.3% reports/data* Engage in World Bank Group related/sponsored 38.8% 40.0% 50.0% 53.8% 33.3% 30.0% 14.3% 66.7% events/activities Collaborate as part of my 63.3% 40.0% 100.0% 46.2% 66.7% 20.0% 14.3% 33.3% professional duties* Use World Bank Group website for information, data, research, 26.5% 20.0% 0.0% 30.8% 16.7% 50.0% 42.9% 0.0% etc. *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2020: Myanmar Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group14 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY20 Myanmar COS questionnaire: All 10-point scale questions and questions B8, B9, and F1. For 10-point scale questions that were asked both in FY17 and FY20 Myanmar COS, the analysis for collaborators is presented for both years. However, ONLY FY20 responses are tested for statistical significance (collaborators vs. non-collaborators). Collaborating with the WBG, FY17 N=57 Collaborating with the WBG, FY20 N=60 Not collaborating with the WBG, FY20 N=51 A. Overall Context To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Union Government* 51 7.20 2.02 47 5.98 2.46 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 54 6.87 1.84 47 6.32 2.01 The World Bank Group* 54 7.33 1.84 48 6.48 1.97 The International Monetary Fund 50 6.98 1.89 44 6.36 1.81 The United Nations (UN) 53 6.53 2.17 47 6.02 2.14 Regional development banks (e.g., ADB) 52 7.02 1.90 48 6.29 2.10 Private sector* 53 6.74 1.48 46 5.78 2.02 International and local NGOs 51 6.65 1.66 47 6.15 2.00 Local media and their web presence 54 5.98 1.64 49 5.92 2.02 International media and their web presence 54 5.76 2.02 48 5.50 1.70 News and information received from Facebook 53 5.26 1.94 47 4.94 1.69 *Significantly different between collaborators and non-collaborators B. Overall Attitudes Toward the World Bank Group 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 57 6.21 1.98 60 6.80 1.61 50 4.82 1.89 Group in Myanmar?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 53 6.91 1.89 60 7.93 1.55 48 6.29 2.20 role in development in Myanmar* The World Bank Group’s work is aligned with what I 51 6.84 1.76 59 7.58 1.59 44 6.25 1.97 consider the development priorities for Myanmar* *Significantly different between collaborators and non-collaborators 14 Only 111 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 60 World Bank Group Country Opinion Survey 2020: Myanmar B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 53 6.91 1.89 60 7.93 1.55 48 6.29 2.20 role in development in Myanmar* The World Bank Group’s work is aligned with what I 51 6.84 1.76 59 7.58 1.59 44 6.25 1.97 consider the development priorities for Myanmar* *Significantly different between collaborators and non-collaborators 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 52 6.73 1.77 60 7.60 1.83 47 6.23 1.77 Group’s effectiveness in Myanmar.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 53 6.28 1.60 60 7.52 1.84 46 6.22 1.90 achieve development results in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 59 7.03 1.77 42 5.69 1.88 development agenda in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG World Bank Group’s processes too slow and complex 31.0% 17.8% Not collaborating enough with civil society (e.g., NGOs, CBOs) 20.7% 33.3% Not focused enough on issues that are unique to post-conflict countries 22.4% 22.2% Not collaborating enough with private sector 15.5% 22.2% Not aligned with country priorities* 0.0% 8.9% Not adequately sensitive to political/social realities in Myanmar* 50.0% 31.1% Other 8.6% 15.6% Don’t know 17.2% 17.8% *Significantly different between collaborators and non-collaborators 61 World Bank Group Country Opinion Survey 2020: Myanmar B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Myanmar, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Myanmar? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Agriculture and rural development 21.7% 25.0% Trade and exports 3.3% 0.0% Natural resource management 5.0% 14.6% Poverty reduction 28.3% 20.8% Transport (e.g., roads, bridges, transportation) 18.3% 10.4% Economic growth* 35.0% 12.5% Local governance and institutions* 3.3% 14.6% Disaster risk management 5.0% 4.2% Equality of opportunity (for all) 6.7% 6.3% Information and communications technology 15.0% 14.6% Health 15.0% 10.4% Private sector development 11.7% 22.9% Education 16.7% 29.2% Public sector governance/reform 46.7% 50.0% Peace and social inclusion 15.0% 22.9% Urban development* 0.0% 8.3% Energy 10.0% 10.4% Water and sanitation 3.3% 0.0% Job creation/employment* 25.0% 10.4% Closing gender gaps 5.0% 0.0% *Significantly different between collaborators and non-collaborators C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Responsiveness to needs* 41 6.12 1.72 52 6.90 1.65 39 5.51 1.90 Flexibility (in terms of the institution’s products and 36 5.17 1.95 53 6.49 1.83 33 5.12 1.88 services)* Flexibility (in terms of changing country circumstances)* 41 5.71 1.86 49 6.39 1.81 34 4.97 1.80 Being inclusive* 43 5.84 2.08 52 7.27 1.70 42 5.64 1.92 Openness (sharing data and other information)* 46 6.61 2.18 55 7.82 1.62 47 7.04 1.83 Collaboration with the Government 53 7.19 1.89 56 7.73 1.76 43 7.44 1.69 The speed in which it gets things accomplished on the 44 5.91 1.88 54 6.80 1.88 40 5.93 1.76 ground* Helping to bring discipline/effective supervision to 44 6.48 1.44 52 7.46 1.49 38 6.11 1.81 implementation of investment projects* Collaboration with civil society* 41 5.93 1.92 45 6.89 1.60 37 5.14 2.29 Staff accessibility* 45 6.49 2.11 55 7.56 1.70 40 5.80 1.87 Collaboration with other donors and development 45 6.76 1.91 49 7.43 1.35 31 6.29 1.72 partners* Collaboration with the private sector* 39 6.23 2.03 43 6.79 1.54 31 5.42 1.69 Collaboration with the UN* 34 6.91 1.69 46 7.48 1.28 28 6.61 1.62 Straightforwardness and honesty* 45 7.09 1.84 53 7.92 1.49 35 6.80 1.68 Treating clients and stakeholders in Myanmar with 45 6.93 1.99 55 8.15 1.25 39 7.08 1.78 respect* Being a long-term partner* 47 7.28 1.78 54 8.44 1.21 38 7.53 1.97 *Significantly different between collaborators and non-collaborators 62 World Bank Group Country Opinion Survey 2020: Myanmar C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates 46 4.67 2.56 55 8.05 1.65 38 6.58 1.65 the projects and programs it supports* The World Bank Group’s conditions on its lending are 42 4.98 2.36 51 7.71 1.80 31 6.74 1.59 reasonable* The World Bank Group takes decisions quickly in 38 4.58 2.18 55 6.84 2.00 30 5.70 1.93 Myanmar* Working with the World Bank Group increases 49 4.82 2.67 57 7.91 1.68 38 6.89 1.67 Myanmar’s institutional capacity* Where country systems are adequate, the World Bank 35 5.20 2.53 49 7.67 1.69 28 5.93 1.65 Group makes appropriate use of them* *Significantly different between collaborators and non-collaborators 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to 45 6.38 1.79 53 7.64 1.72 32 6.19 2.18 build/strengthen existing country systems in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 49 6.45 1.72 55 7.60 1.67 38 6.11 1.98 needs of Myanmar* The World Bank Group meets Myanmar’s needs for 49 6.67 1.59 55 7.67 1.59 44 6.34 1.79 knowledge services* (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to internally 45 5.84 1.94 41 5.24 1.95 displaced persons in Myanmar? (1-To no degree at all, 10-To a very significant degree) 63 World Bank Group Country Opinion Survey 2020: Myanmar D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar? (1-Not effective at all, 10-Very effective) 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Private sector development 34 6.53 1.46 32 7.00 1.81 17 6.06 1.82 Basic education*i 38 6.39 1.44 38 7.21 1.71 26 6.19 1.79 Public sector governance/reform* 38 6.55 1.74 48 7.31 1.31 30 6.03 2.01 Information and communications technology* 36 5.94 2.04 41 7.07 1.63 29 6.14 1.94 Energy* 38 6.26 1.61 35 7.54 1.31 20 6.45 1.88 Equality of opportunity (for all)* 30 5.47 1.87 35 6.86 1.68 22 5.95 1.53 Primary health care for mothers and children*i i 35 7.20 1.39 29 6.38 1.61 Disaster risk management* 36 6.00 1.84 36 7.14 1.57 29 5.93 1.81 Agriculturei i 36 7.06 1.62 30 6.37 1.71 Poverty reduction* 42 6.36 1.76 45 7.42 1.67 30 6.17 1.68 Economic growth* 40 6.37 1.73 43 7.28 1.28 31 6.26 1.93 ii Rural development* 45 7.58 1.90 38 6.63 2.22 Water resources management*i i 36 7.14 1.74 24 6.04 2.22 Natural resource management* 33 5.82 2.08 33 7.03 1.36 25 5.76 1.94 ii Financial inclusion* 43 7.58 1.05 30 6.40 1.94 Trade*i i i 28 5.82 1.94 37 7.22 1.18 25 6.08 1.50 * Significantly different between collaborators and non-collaborators i In FY 2017, the category was “Education” ii Only FY 2020 questionnaire had this response option iii In FY 2017, the category was “Trade and exports” E. World Bank Group’s Knowledge Work and Activities In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Are timely* 45 6.49 1.63 52 6.85 1.81 35 5.57 1.87 Include appropriate level of stakeholder involvement 43 6.60 1.66 50 7.22 1.63 38 5.68 1.79 during preparation* Lead to practical solutions* 47 6.60 1.54 54 7.00 1.59 37 5.78 1.67 Are source of relevant information on global good 49 6.96 1.77 52 7.65 1.49 35 6.86 1.61 practices* Are adequately disseminated* 44 6.02 1.82 47 7.13 1.75 34 5.53 1.81 Are translated enough into local language* 42 5.95 1.86 45 7.33 1.62 33 6.06 2.12 Are adaptable to Myanmar’s specific development 45 6.44 1.52 49 7.10 1.58 33 6.00 1.64 challenges and country circumstances* *Significantly different between collaborators and non-collaborators 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 50 6.74 1.52 54 7.57 1.70 38 6.26 2.02 to development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators 64 World Bank Group Country Opinion Survey 2020: Myanmar E. World Bank Group’s Knowledge Work and Activities (continued) 2017 2020 Collaborating with the WBG Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD N Mean SD Overall, how would you rate the technical quality of the 51 7.06 1.57 56 8.11 1.44 40 7.00 1.55 World Bank Group's knowledge work and activities?* (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators F. The Future Role of the World Bank Group in Myanmar Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Offer more innovative financial products and services 28.1% 16.7% Provide more adequate data/knowledge/statistics/figures on Myanmar’s 35.1% 31.3% economy Engage more effectively with civil society (e.g., NGOs, CBOs)* 7.0% 22.9% Increase the level of capacity development in the country 45.6% 31.3% Engage more directly with beneficiaries* 5.3% 22.9% Engage more effectively with private sector 8.8% 14.6% Offer more innovative knowledge products and services 26.3% 18.8% Help to bring discipline/effective supervision to implementation of World Bank 22.8% 16.7% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 14.0% 14.6% funds, UN Other 3.5% 4.2% *Significantly different between collaborators and non-collaborators 65 World Bank Group Country Opinion Survey 2020: Myanmar Appendix D: Responses to Selected Questions by Year15 All data presented in this appendix are weighted. As a result, means of the FY 2020 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2017 respondents and the total number of respondents indicated may differ from those reported in the FY 2017 COS report. FY 2017 Number of comparable respondents = 99 FY 2020 Number of comparable respondents = 108 By weighting, the FY 2017 and FY 2020 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2017 FY 2020 Government Institutions 41.0% 41.0% Office of Parliamentarian 10.5% 10.5% Bilateral/Multilateral Agency 7.0% 7.0% Civil Society 16.0% 16.0% Private Sector 9.5% 9.5% Academia/Research Institute/Think Tank 7.0% 7.0% Media 9.0% 9.0% A. Overall Context In general, would you say that Myanmar is headed in ... ? Percentage of Respondents FY 2017 FY 2020 The right direction 72.3% 71.4% The wrong direction 3.2% 2.9% Not sure 24.5% 25.7% B. Overall Attitudes toward the World Bank Group FY 2017 FY 2020 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 97 5.52 2.29 107 5.90 2.03 Myanmar? (1-Not familiar at all, 10-Extremely familiar) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2020 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 92 7.12 1.90 105 7.28 1.93 development in Myanmar The World Bank Group’s work is aligned with what I consider the 89 6.83 1.93 99 7.08 1.82 development priorities for Myanmar 15Only those questions that were asked in the FY 2017 and FY 2020 country opinion surveys, with similar response scales/options, are presented in this appendix. 66 World Bank Group Country Opinion Survey 2020: Myanmar B. Overall Attitudes toward the World Bank Group (continued) FY 2017 FY 2020 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 87 6.48 1.96 103 6.98 1.90 effectiveness in Myanmar. (1-Not effective at all, 10-Very effective) FY 2017 FY 2020 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 83 6.14 1.67 102 6.93 1.93 development results in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2017 and FY2020 C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2020 N Mean SD N Mean SD Responsiveness to needs 76 5.80 1.99 90 6.25 1.88 Flexibility (in terms of the institution’s products and services)* 64 5.07 2.07 85 5.94 1.92 Flexibility (in terms of changing country circumstances) 75 5.60 2.07 82 5.77 1.87 Being inclusive* 74 5.61 2.24 93 6.47 1.95 Openness (sharing data and other information)* 80 6.33 2.29 100 7.44 1.73 Collaboration with the Government 90 7.17 1.88 97 7.65 1.71 The speed in which it gets things accomplished on the ground* 74 5.58 1.90 92 6.35 1.87 Helping to bring discipline/effective supervision to implementation 69 6.06 1.78 88 6.85 1.74 of investment projects* Collaboration with civil society 75 5.67 1.98 82 6.03 2.11 Staff accessibility 76 6.13 2.16 93 6.74 1.96 Collaboration with other donors and development partners 74 6.54 1.90 77 7.02 1.59 Collaboration with the private sector 67 5.89 2.02 73 6.21 1.75 Collaboration with the UN 61 6.56 1.80 72 7.10 1.50 Straightforwardness and honesty* 77 6.72 2.10 86 7.42 1.65 Treating clients and stakeholders in Myanmar with respect* 77 6.82 2.10 93 7.65 1.59 Being a long-term partner* 81 7.12 2.15 90 8.08 1.61 * Significantly different between FY2017 and FY2020 67 World Bank Group Country Opinion Survey 2020: Myanmar C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2020 N Mean SD N Mean SD The World Bank Group effectively monitors and evaluates the 70 4.84 2.54 91 7.43 1.79 projects and programs it supports* The World Bank Group’s conditions on its lending are reasonable* 65 5.06 2.47 82 7.27 1.80 The World Bank Group takes decisions quickly in Myanmar* 59 4.87 2.37 82 6.39 2.02 Working with the World Bank Group increases Myanmar’s 79 4.90 2.64 92 7.48 1.75 institutional capacity* Where country systems are adequate, the World Bank Group 55 5.26 2.57 74 6.99 1.86 makes appropriate use of them* * Significantly different between FY2017 and FY2020 FY 2017 FY 2020 N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems in Myanmar?* 72 6.19 1.84 83 7.04 2.04 (1-To no degree at all, 10-To a very significant degree) * Significantly different between FY2017 and FY2020 To what extent do you agree/disagree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2020 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 79 6.56 1.98 90 6.97 1.93 Myanmar The World Bank Group meets Myanmar’s needs for knowledge services 81 6.63 1.89 97 7.08 1.75 68 World Bank Group Country Opinion Survey 2020: Myanmar D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar? (1-Not effective at all, 10-Very effective) FY 2017 FY 2020 N Mean SD N Mean SD Private sector development 51 6.17 1.886 47 6.81 1.746 Basic educationi 60 6.40 1.88 63 6.76 1.79 Public sector governance/reform 59 6.28 2.02 77 6.74 1.75 Information and communications technology 55 6.10 2.12 68 6.62 1.86 Energy* 55 6.13 1.95 52 7.17 1.64 Equality of opportunity (for all)* 45 5.32 1.89 54 6.52 1.64 ii Primary health care for mothers and children* 62 6.83 1.47 Disaster risk management* 58 5.93 2.10 62 6.67 1.71 Agricultureii 65 6.78 1.66 Poverty reduction* 69 6.25 2.00 73 6.89 1.78 Economic growth 66 6.29 1.88 73 6.85 1.68 ii Rural development 81 7.09 2.14 ii Water resources management 58 6.64 2.01 Natural resource management* 49 5.73 1.90 56 6.47 1.73 ii Financial inclusion 71 7.11 1.59 Trade*iii 44 5.68 2.01 61 6.75 1.45 *Significantly different between FY2017 and FY2020 i In FY 2017, the category was “Education” ii Only FY 2020 questionnaire had this response option iii In FY 2017, the category was “Trade and exports” E. The World Bank Group’s Knowledge Work and Activities In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2020 N Mean SD N Mean SD Are timely 71 6.29 1.82 84 6.34 1.93 Include appropriate level of stakeholder involvement during 68 6.32 1.95 86 6.51 1.87 preparation Lead to practical solutions 79 6.46 1.67 89 6.49 1.72 Are source of relevant information on global good practices 79 7.21 1.79 84 7.36 1.55 Are adequately disseminated 76 5.97 2.25 79 6.46 1.90 Are translated enough into local language* 72 5.92 2.23 75 6.71 2.01 Are adaptable to Myanmar’s specific development challenges and 76 6.47 1.96 80 6.65 1.68 country circumstances *Significantly different between FY2017 and FY2020 69 World Bank Group Country Opinion Survey 2020: Myanmar E. The World Bank Group’s Knowledge Work and Activities (continued) FY 2017 FY 2020 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 82 6.47 1.84 89 6.95 1.94 results in your country? Overall, how would you rate the technical quality of the World Bank 85 6.93 1.72 93 7.64 1.53 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2017 and FY2020 70 World Bank Group Country Opinion Survey 2020: Myanmar Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Myanmar? collaborate/work with the World (Choose no more than TWO) Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust the World Bank Group to do what is 6.48 7.33 6.90 7.83 6.88 7.12 7.26 6.54 6.77 7.11 6.86 7.22 right? Overall the World Bank Group currently plays a relevant role in 6.29 7.93 7.21 8.38 7.23 7.42 7.61 6.84 6.91 7.60 7.27 7.37 development in Myanmar The World Bank Group’s work is aligned with what I consider the 6.25 7.58 7.03 8.00 7.06 7.18 7.36 6.73 6.91 7.25 7.05 7.24 development priorities for Myanmar Overall, please rate your impression of the World Bank Group’s 6.23 7.60 6.96 8.25 7.16 6.86 7.34 6.64 6.83 7.24 7.04 7.11 effectiveness in Myanmar. To what extent does the World Bank Group’s work help to 6.22 7.52 6.88 8.38 7.06 6.89 7.28 6.60 6.71 7.22 6.97 7.08 achieve development results in Myanmar? To what extent does the World Bank Group influence the 5.69 7.03 6.60 5.43 6.31 6.94 6.79 6.17 6.47 6.56 6.44 6.78 development agenda in Myanmar? Responsiveness to needs 5.51 6.90 6.30 6.71 6.30 6.39 6.61 5.91 6.12 6.53 6.24 6.61 Flexibility (in terms of the institution’s products and services) 5.12 6.49 6.04 5.57 5.89 6.19 6.38 5.39 5.65 6.27 5.89 6.37 Flexibility (in terms of changing country circumstances) 4.97 6.39 5.90 4.20 5.60 6.09 6.21 5.21 5.42 6.11 5.81 5.75 Being inclusive 5.64 7.27 6.49 7.86 6.63 6.52 6.95 6.05 6.19 6.92 6.57 6.65 Openness (sharing data and other information) 7.04 7.82 7.36 8.75 7.46 7.49 7.83 6.92 7.24 7.67 7.48 7.44 Collaboration with the Government 7.44 7.73 7.47 8.25 7.48 7.64 7.86 7.10 7.48 7.58 7.56 7.48 The speed in which it gets things accomplished on the ground 5.92 6.80 6.35 7.17 6.42 6.38 6.60 6.11 6.10 6.65 6.42 6.35 Helping to bring discipline/effective supervision to implementation 6.11 7.46 6.83 7.29 6.93 6.76 7.11 6.49 6.46 7.21 6.91 6.74 of investment projects Collaboration with civil society 5.14 6.89 6.05 6.83 5.88 6.50 6.74 5.29 5.80 6.42 6.03 6.33 Staff accessibility 5.80 7.56 6.79 7.57 6.94 6.68 7.02 6.62 6.29 7.31 6.92 6.64 Collaboration with other donors and development partners 6.29 7.43 7.01 7.20 7.12 6.87 7.17 6.81 6.86 7.16 7.11 6.71 Collaboration with the private sector 5.42 6.79 6.17 7.50 5.93 6.70 6.80 5.53 6.16 6.34 6.23 6.29 Collaboration with the UN 6.61 7.48 7.11 7.50 7.00 7.37 7.24 7.00 7.15 7.12 7.18 7.00 Straightforwardness and honesty 6.80 7.92 7.40 8.40 7.57 7.25 7.59 7.27 7.13 7.71 7.49 7.33 Treating clients and stakeholders in Myanmar with respect 7.08 8.15 7.82 6.75 7.76 7.67 7.73 7.73 7.49 7.92 7.80 7.52 Being a long-term partner 7.53 8.44 8.17 7.86 8.26 7.94 8.22 8.03 8.07 8.20 8.16 8.10 The World Bank Group takes decisions quickly in Myanmar 5.70 6.84 6.30 7.88 6.20 6.87 6.68 6.06 6.55 6.36 6.38 6.67 Where country systems are adequate, the World Bank Group 5.93 7.67 6.97 8.12 7.18 6.97 7.26 6.83 6.86 7.31 7.12 7.00 makes appropriate use of them To what extent does the World Bank Group help to 6.19 7.64 7.15 7.38 7.00 7.48 7.50 6.67 7.14 7.20 7.05 7.58 build/strengthen existing country systems in Myanmar? The World Bank Group’s financial instruments meet the needs of 6.11 7.60 6.98 7.86 7.10 6.94 7.28 6.65 7.03 7.06 6.85 7.61 Myanmar The World Bank Group meets Myanmar’s needs for knowledge 6.34 7.67 7.04 7.62 7.05 7.18 7.30 6.76 7.23 6.98 6.92 7.62 services In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to 6.00 7.10 6.56 8.20 6.58 6.80 7.06 6.00 6.60 6.70 6.61 6.81 Myanmar’s specific development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.26 7.57 6.91 8.50 7.04 7.09 7.33 6.56 7.02 7.08 7.00 7.21 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 7.00 8.11 7.58 8.62 7.63 7.73 7.78 7.47 7.68 7.65 7.61 7.83 Yellow highlight indicates significant difference between Yes and No means. 71 World Bank Group Country Opinion Survey 2020: Myanmar Appendix F: Myanmar FY20 COS Questionnaire World Bank Group Country Survey FY 2020 – Myanmar The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Myanmar or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Myanmar, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Myanmar. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 72 World Bank Group Country Opinion Survey 2020: Myanmar SECTION A: OVERALL CONTEXT A1. In general, would you say that Myanmar is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Myanmar is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar. (Choose no more than THREE) 1 Job creation/employment 11 Equality of opportunity (for all) 2 Health 12 Information and communications technology 3 Peace and social inclusion 13 Transport (e.g., roads, bridges, transportation) 4 Closing gender gaps 14 Agriculture and rural development 5 Private sector development 15 Trade and exports 6 Education 16 Natural resource management Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 17 Poverty reduction expenditure, fiscal system reform) 8 Urban development 18 Economic growth 9 Energy 19 Local governance and institutions 10 Water and sanitation 20 Disaster risk management A4. Please describe the direction Myanmar is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., quality and access to 1      health, education, and social protection services) 2 Equal opportunity for all      Growing Myanmar’s economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      73 World Bank Group Country Opinion Survey 2020: Myanmar SECTION A: OVERALL CONTEXT A5. Listed below are global challenges. Which do you think have the most serious impact on Myanmar? (Choose no more than TWO) 1 Terrorism 5 Environmental degradation 2 Migration 6 Technology based disruption 3 Climate change 7 The gap between the rich and the poor 4 Trade constraints 8 Geo political uncertainty A6. When economic and/or social reform efforts fail or are slow to take place in Myanmar, which of the following would you attribute this to? (Choose no more than TWO) 1 Poor coordination within the government 2 Inadequate level of capacity in the government 3 Corruption 4 Ongoing conflict 5 Political instability 6 Inadequate level of private sector participation 7 Inadequate level of citizen/civil society participation 8 Inadequate level of donor coordination 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ A7. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 Union Government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10  6 Regional development banks (e.g., ADB) 1 2 3 4 5 6 7 8 9 10  7 Private sector 1 2 3 4 5 6 7 8 9 10  8 International and local NGOs 1 2 3 4 5 6 7 8 9 10  Local media and their web presence (e.g., newspapers, 9 1 2 3 4 5 6 7 8 9 10  TV stations, radio) 10 International media and their web presence 1 2 3 4 5 6 7 8 9 10  11 News and information received from Facebook 1 2 3 4 5 6 7 8 9 10  A8. To what extent do you trust private sector to engage in public service delivery in Myanmar? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 74 World Bank Group Country Opinion Survey 2020: Myanmar SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Myanmar? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Myanmar? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in Myanmar The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Myanmar B4. Overall, please rate your impression of the World Bank Group’s effectiveness in Myanmar. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B5. To what extent does the World Bank Group’s work help to achieve development results in Myanmar? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in Myanmar? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. When thinking about the World Bank Group’s role in Myanmar, which activity do you VALUE the most? (Choose no more than TWO) 1 Implementation of projects 2 Donor coordination 3 Training and capacity development 4 Technical assistance 5 Policy advice, studies, analyses 6 Financial resources 7 Data and statistics 8 Other (please specify): ________________________ 75 World Bank Group Country Opinion Survey 2020: Myanmar SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) 1 World Bank Group’s processes too slow and complex 2 Not collaborating enough with civil society (e.g., NGOs, CBOs) 3 Not focused enough on issues that are unique to post-conflict countries 4 Not collaborating enough with private sector 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Myanmar 7 Other (please specify): __________________________________________________ 8 Don’t know B9. When thinking about how the World Bank Group can have the most impact on development results in Myanmar, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Myanmar? (Choose no more than THREE) 1 Agriculture and rural development 11 Health 2 Trade and exports 12 Private sector development 3 Natural resource management 13 Education Public sector governance/reform (i.e., government 4 Poverty reduction 14 effectiveness, public financial management, public expenditure, fiscal system reform) 5 Transport (e.g., roads, bridges, transportation) 15 Peace and social inclusion 6 Economic growth 16 Urban development 7 Local governance and institutions 17 Energy 8 Disaster risk management 18 Water and sanitation 9 Equality of opportunity (for all) 19 Job creation/employment 10 Information and communications technology 20 Closing gender gaps 76 World Bank Group Country Opinion Survey 2020: Myanmar SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? To no degree To a very significant Don't at all degree know C1 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and C2 1 2 3 4 5 6 7 8 9 10  services) C3 Flexibility (in terms of changing country circumstances) 1 2 3 4 5 6 7 8 9 10  C4 Being inclusive 1 2 3 4 5 6 7 8 9 10  C5 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  C6 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on the C7 1 2 3 4 5 6 7 8 9 10  ground Helping to bring discipline/effective supervision to C8 1 2 3 4 5 6 7 8 9 10  implementation of investment projects C9 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  C10 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development C11 1 2 3 4 5 6 7 8 9 10  partners C12 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C13 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  C14 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Myanmar with C15 1 2 3 4 5 6 7 8 9 10  respect C16 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group effectively monitors and C17 1 2 3 4 5 6 7 8 9 10  evaluates the projects and programs it supports The World Bank Group’s conditions on its lending are C18 1 2 3 4 5 6 7 8 9 10  reasonable The World Bank Group takes decisions quickly in C19 1 2 3 4 5 6 7 8 9 10  Myanmar Working with the World Bank Group increases C20 1 2 3 4 5 6 7 8 9 10  Myanmar’s institutional capacity Where country systems (e.g., procurement, financial C21 management, etc.) are adequate, the World Bank 1 2 3 4 5 6 7 8 9 10  Group makes appropriate use of them C22. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Myanmar? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 77 World Bank Group Country Opinion Survey 2020: Myanmar SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements about the World Bank Group in Myanmar? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., C23 investment lending, Trust Funds, Program-for-Results, 1 2 3 4 5 6 7 8 9 10  etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s needs for C24 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C25. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Myanmar? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know C26. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to internally displaced persons in Myanmar? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C27. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to internally displaced persons in Myanmar? (Choose no more than TWO) 1 Macro issues (fiscal accounts, balance of payments, etc.) 2 Infrastructure 3 Public services 4 Education 5 Business development 6 Health 7 Social cohesion 8 Jobs 9 Supporting poor and marginalized local communities 10 Other (please specify): ______________________________________________ 11 Don’t know 78 World Bank Group Country Opinion Survey 2020: Myanmar SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Private sector development 1 2 3 4 5 6 7 8 9 10  Basic education (e.g., student stipend, school grant, 2 1 2 3 4 5 6 7 8 9 10  teacher mentoring) Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 4 Information and communications technology 1 2 3 4 5 6 7 8 9 10  5 Energy 1 2 3 4 5 6 7 8 9 10  6 Equality of opportunity (for all) 1 2 3 4 5 6 7 8 9 10  7 Primary health care for mothers and children 1 2 3 4 5 6 7 8 9 10  8 Disaster risk management 1 2 3 4 5 6 7 8 9 10  9 Agriculture 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Economic growth 1 2 3 4 5 6 7 8 9 10  Rural development (e.g., Community Driven 12 1 2 3 4 5 6 7 8 9 10  Development Project) Water resources management (e.g., Ayeyarwady 13 1 2 3 4 5 6 7 8 9 10  Integrated Resource Management) 14 Natural resource management 1 2 3 4 5 6 7 8 9 10  15 Financial inclusion 1 2 3 4 5 6 7 8 9 10  16 Trade 1 2 3 4 5 6 7 8 9 10  79 World Bank Group Country Opinion Survey 2020: Myanmar SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E1 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E2 1 2 3 4 5 6 7 8 9 10  during preparation E3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E4 1 2 3 4 5 6 7 8 9 10  practices E5 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E6 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Myanmar’s specific development E7 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 80 World Bank Group Country Opinion Survey 2020: Myanmar SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MYANMAR F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) 1 Offer more innovative financial products and services 2 Provide more adequate data/knowledge/statistics/figures on Myanmar’s economy 3 Engage more effectively with civil society (e.g., NGOs, CBOs) 4 Increase the level of capacity development in the country 5 Engage more directly with beneficiaries 6 Engage more effectively with private sector 7 Offer more innovative knowledge products and services 8 Help to bring discipline/effective supervision to implementation of World Bank Group projects 9 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 10 Other (please specify): ______________________________________________ F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 State/Region government 7 Ethnic organizations 2 Media 8 International NGOs 3 Parliament 9 Academia/think tanks/research institutes 4 Beneficiaries 10 Local NGOs/Community Based Organizations 5 Private sector 11 Other (please specify): _____________________ 6 Development partners/UN agencies 12 Don’t know 81 World Bank Group Country Opinion Survey 2020: Myanmar SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Myanmar? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals 3 Social media (e.g., blogs, Facebook, YouTube) 8 International television 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 4 written materials face meetings/discussions) 2 e-Newsletters 5 World Bank Group’s website World Bank Group’s 3 6 Social media (e.g., blogs, Facebook, YouTube) seminars/workshops/conferences G4. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     82 World Bank Group Country Opinion Survey 2020: Myanmar SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) Union Government (Officials from the Union 1 7 Judicial System (e.g., courts) Government Ministries and Agencies) State/Region government (Officials from 2 8 Academia/Research Institute/Think Tank State/Region Government) Officials from Project Management Unit (PMU) 3 9 Private Sector overseeing implementation of WBG project 4 Member of Parliament 10 Beneficiary Development Partners (Bilateral Agency, Multilateral 5 11 Media (press, radio, TV, web, etc.) Agency) 6 Local and International NGOs/CSOs 12 Other (please specify): ______________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty reduction 8 Agriculture, rural development 2 Education 9 Trade and competitiveness 3 Health, nutrition 10 Finance and markets 4 Environment, natural resources 11 Gender 5 Energy 12 Communications, public affairs 6 Social protection 13 Other (please specify): ____________________ 7 Water, sanitation H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Myanmar? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) H5. Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) 1 Beneficiary 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. 83 World Bank Group Country Opinion Survey 2020: Myanmar SECTION H: BACKGROUND INFORMATION H6. What’s your gender? 1 Female 2 Male H7. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H8. Which best represents your geographic location? 1 Yangon 2 Nay Pyi Taw 3 Other (please specify): ____________________ Thank you for completing the survey! 84