World Bank Group Country Opinion Survey 2018: Bulgaria FY 2018 Bulgaria Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 May 2018 World Bank Group Country Opinion Survey 2018: Bulgaria Acknowledgements The Bulgaria Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Calita Woods oversaw design, reporting, and analysis. Antonina Redko, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Bulgaria country team and the independent local fielding firm ESTAT Agency. In particular, PORG is grateful for the support from Ivelina Taushanova (Senior Communications Officer) who coordinated the survey related activities from Sofia, Bulgaria. 1 World Bank Group Country Opinion Survey 2018: Bulgaria Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Bulgaria ....................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................29 IX. The Future Role of the World Bank Group in Bulgaria ...............34 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................42 BULGARIA 2 World Bank Group Country Opinion Survey 2018: Bulgaria I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bulgaria perceive the WBG. The survey explored: ▪ General Issues Facing Bulgaria ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Bulgaria ▪ Communication and Information Sharing ▪ Background Information II. Methodology From January to February 2018, 458 stakeholders of the WBG in Bulgaria were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs and community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 145 stakeholders participated in the survey (32% response rate). Respondents received and completed the questionnaires via the online survey platform Qualtrics, or received and returned the questionnaires via courier. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 37%, N=183). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 88). 3 World Bank Group Country Opinion Survey 2018: Bulgaria III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; employees of ministries/ ministerial departments/implementation agencies were combined with respondents from PMUs/consultants/contractors working on WBG-supported projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, and trade unions were combined in the “CSO” category; and the small number of respondents from office of a parliamentarian, bilateral and multilateral agencies, independent government institutions, and the judiciary branch were included in the “Other” category. There were no respondents from faith-based groups, youth groups, or other organizations. 4 World Bank Group Country Opinion Survey 2018: Bulgaria III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: Bulgaria III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: Bulgaria III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of familiarity with the WBG as respondents in the FY’15 Country Survey (weighted mean in FY’18 = 6.1; weighted mean in FY’15 = 5.8)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Bulgaria, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Bulgaria, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 88) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: Bulgaria IV. General Issues Facing Bulgaria Headed in the Right Direction2 ▪ Stakeholder groups: In this year’s Country Survey, respondents across most stakeholder groups were likely to indicate that Bulgaria is headed in the right direction, while respondents from the “CSO” category and the media were less positive about the prospects of Bulgaria. 2 Percentages presented in the chart were calculated based on weighted data from FY’18 and FY’15. 8 World Bank Group Country Opinion Survey 2018: Bulgaria IV. General Issues Facing Bulgaria (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in Bulgaria were “education” (53%), “economic growth” (53%), and “law and justice” (48%). 9 World Bank Group Country Opinion Survey 2018: Bulgaria IV. General Issues Facing Bulgaria (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Bulgaria were “education” (53%), “economic growth” (41%), and “job creation/employment” (39%). 10 World Bank Group Country Opinion Survey 2018: Bulgaria IV. General Issues Facing Bulgaria (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that shared prosperity in Bulgaria can be best achieved through “education and training that better ensure job opportunity” (54%) and “consistent economic growth” (47%). 11 World Bank Group Country Opinion Survey 2018: Bulgaria IV. General Issues Facing Bulgaria (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2018: Bulgaria IV. General Issues Facing Bulgaria (continued) Early Childhood Development 13 World Bank Group Country Opinion Survey 2018: Bulgaria V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow WBG assisted reform efforts to “lack of/inadequate levels of capacity in Government” (40%). 14 World Bank Group Country Opinion Survey 2018: Bulgaria V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2018: Bulgaria V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2018: Bulgaria V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 7.4) compared to respondents who do not collaborate with the WBG (mean rating = 6.2). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 95). 17 World Bank Group Country Opinion Survey 2018: Bulgaria V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest values to Bulgaria were its “policy advice, studies, analyses” (59%) and “capacity development” (42%). 18 World Bank Group Country Opinion Survey 2018: Bulgaria V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weakness in its work in Bulgaria was that “its advice and strategies do not lend themselves to practical problem solving” (24%). 19 World Bank Group Country Opinion Survey 2018: Bulgaria VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2018: Bulgaria VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 51) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2018: Bulgaria VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Bulgaria, bivariate correlational analyses were conducted using respondents’ ratings of the twenty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Bulgaria. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at public financial management; ➢ The WBG’s effectiveness at education; and ➢ The WBG’s effectiveness at poverty reduction. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Bulgaria, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key driver from these analyses were: ➢ The WBG’s effectiveness at health; ➢ The WBG’s effectiveness at economic growth; ➢ The WBG’s effectiveness at public financial management; ➢ The WBG’s effectiveness at disaster risk management; and ➢ The WBG’s effectiveness at education. 22 World Bank Group Country Opinion Survey 2018: Bulgaria VI. Sectoral Effectiveness (continued) Helping the Poorest 23 World Bank Group Country Opinion Survey 2018: Bulgaria VII. How the World Bank Group Operates The World Bank Group’s Work in Bulgaria: Year Comparison7 The World Bank Group’s Work in Bulgaria: Collaboration 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2018: Bulgaria VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2018: Bulgaria VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2018: Bulgaria VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2018: Bulgaria VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2018: Bulgaria VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 ▪ Stakeholder groups: Respondents from the Office of the President/Prime Minister/ Minister and respondents from the “Other” category indicated the most frequent usage (“weekly/monthly”) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 10 Percentages presented in this chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2018: Bulgaria VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bulgaria’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2018: Bulgaria VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2018: Bulgaria VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bulgaria’s Needs for Financial Instruments13 (Indicator Question) Effectiveness of WBG’s Instruments 13 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2018: Bulgaria VIII. World Bank Group’s Knowledge and Instruments (continued) WBG’s Reimbursable Advisory Services 33 World Bank Group Country Opinion Survey 2018: Bulgaria IX. The Future Role of the World Bank Group in Bulgaria Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should “reach out more to groups outside of Government” (39%) and “increase the level of capacity development in the country” (33%) to make itself of greater value in Bulgaria. 34 World Bank Group Country Opinion Survey 2018: Bulgaria IX. The Future Role of the WBG in Bulgaria (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should work more with “academia/think tanks/research institutes” (41%), “local government” (28%), and “private sector” (28%) to ensure better development results in Bulgaria. 35 World Bank Group Country Opinion Survey 2018: Bulgaria IX. The Future Role of the WBG in Bulgaria (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus its resources on “education” (47%), “economic growth” (29%), and “governance” (27%). 36 World Bank Group Country Opinion Survey 2018: Bulgaria IX. The Future Role of the WBG in Bulgaria (continued) Future Combination of the WBG Services14 14 Percentages presented in this chart were calculated based on weighted data. 37 World Bank Group Country Opinion Survey 2018: Bulgaria X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 58) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in Bulgaria from “Internet” (81%) and “local television” (27%). 38 World Bank Group Country Opinion Survey 2018: Bulgaria X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through “WBG’s seminars/ workshops/conferences” (42%), “WBG’s website” (36%), and “e-Newsletters” (35%). 39 World Bank Group Country Opinion Survey 2018: Bulgaria X. Communication and Outreach (continued) Access to Information15 The WBG Website Usage 15 Percentages presented in the charts on this page were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2018: Bulgaria X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels16 Frequency of Digital WBG Usage 16 Percentages presented in the chart were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2018: Bulgaria XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 58 C. Responses to Indicator Questions by Geographic Location........... 79 D. Responses to Select Questions by Levels of Collaboration with the World Bank Group .......................................................... 81 E. Responses to Select Questions by Year......................................... 88 F. Indicator Questions as a Function of Exposure to the WBG .......... 95 G. WBG Country Opinion Survey FY 2018 – Bulgaria ......................... 96 42 World Bank Group Country Opinion Survey 2018: Bulgaria Appendix A: Responses to All Questions across All Respondents (N=145) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Bulgaria Percentage of Respondents 1. In general would you say that Bulgaria is headed in ...? (N=143) The right direction 70.6% The wrong direction 12.6% Not sure 16.8% 2. Listed below are a number of development priorities in Bulgaria. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Bulgaria? (Choose no more than THREE) (Responses Combined; N=143) Education 53.1% Judiciary reform 49.7% Economic growth 31.5% Convergence of living standards with EU 28.0% Health 25.2% Governance (i.e., government effectiveness) 22.4% Poverty reduction 16.8% Public financial management (e.g., public expenditure, fiscal system reform) 11.2% Climate change (e.g., mitigation, adaptation) 9.1% Social protection (e.g., pensions, targeted social assistance) 9.1% Private sector development 8.4% Job creation/employment 8.4% Basic infrastructure and transport (e.g., roads, bridges, transportation) 7.0% Agriculture and rural development 6.3% Equality of opportunity and inclusion (e.g., gender, Roma inclusion) 4.9% Energy and energy efficiency 3.5% Financial sector (e.g., banking/non-banking) 2.1% Water and sanitation 2.1% Trade and exports 0.7% Disaster risk management 0.0% 43 World Bank Group Country Opinion Survey 2018: Bulgaria A. General Issues Facing Bulgaria (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Bulgaria? (Choose no more than THREE) (Responses Combined; N=143) Education 63.6% Economic growth 46.9% Job creation/employment 34.3% Judiciary reform 22.4% Governance (i.e., government effectiveness) 22.4% Private sector development 21.7% Convergence of living standards with EU 18.9% Social protection (e.g., pensions, targeted social assistance) 15.4% Public financial management (e.g., public expenditure, fiscal system reform) 14.0% Agriculture and rural development 11.9% Equality of opportunity and inclusion (e.g., gender, Roma inclusion) 7.7% Health 7.0% Trade and exports 2.8% Basic infrastructure and transport (e.g., roads, bridges, transportation) 2.8% Energy and energy efficiency 2.8% Disaster risk management 1.4% Financial sector (e.g., banking/non-banking) 0.7% Water and sanitation 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bulgaria? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=142) Education and training that better ensure job opportunity 57.7% Consistent economic growth 36.6% A growing middle class 23.2% Better entrepreneurial opportunities (i.e., to start small and medium sized 22.5% businesses) Better opportunity for the poor who live in rural areas 13.4% More reliable social safety net 10.6% Greater voice and participation for citizens to help ensure greater accountability 8.5% Better employment opportunities for young people 7.0% Better quality public services 5.6% Greater access to health and nutrition for citizens 3.5% Greater access to micro-finance for the poor 2.1% Better opportunity for the poor who live in urban areas 2.1% Other 2.1% Better employment opportunities for women 1.4% 44 World Bank Group Country Opinion Survey 2018: Bulgaria A. General Issues Facing Bulgaria (continued) 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bulgaria? Percentage of Respondents (Select only ONE response) (N=144) A very big problem 42.4% A moderately big problem 48.6% A small problem 6.9% Not a problem at all 0.7% Don’t know 1.4% 6. In your view, is climate change a very serious problem, somewhat serious, not Percentage of Respondents too serious, or not a problem in your country? (Select only ONE response) (N=143) A very serious problem 37.8% A somewhat serious problem 46.2% Not too serious problem 11.9% Not a problem 2.1% Don’t know 2.1% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an Percentage of Respondents important development priority in Bulgaria? (Select only ONE response) (N=144) A very important development priority 81.9% A moderately important development priority 15.3% A slightly important development priority 2.1% Not an important development priority 0.7% Don’t know 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 143 n/a 6.00 2.19 Bulgaria? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 127 16 6.62 1.87 effectiveness in Bulgaria. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bulgaria solve its most 121 21 7.47 1.82 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 45 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Bulgaria, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Bulgaria? (Choose no more than THREE) (Responses Combined; N=141) Education 38.3% Economic growth 31.2% Governance (i.e., government effectiveness) 26.2% Public financial management (e.g., public expenditure, fiscal system reform) 24.8% Judiciary reform 23.4% Poverty reduction 19.1% Convergence of living standards with EU 17.0% Health 16.3% Private sector development 12.1% Job creation/employment 9.9% Agriculture and rural development 9.9% Equality of opportunity and inclusion (e.g., gender, Roma inclusion) 8.5% Climate change (e.g., mitigation, adaptation) 7.8% Financial sector (e.g., banking/non-banking) 7.8% Energy and energy efficiency 7.1% Disaster risk management 7.1% Social protection (e.g., pensions, targeted social assistance) 5.7% Basic infrastructure and transport (e.g., roads, bridges, transportation) 5.0% Water and sanitation 4.3% Trade and exports 0.7% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=138) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Bulgaria? Value Value Combined Policy advice, studies, analyses 34.8% 18.8% 53.6% Implementation support 18.8% 19.6% 38.4% Capacity development related to World Bank Group supported 8.7% 14.5% 23.2% projects Technical assistance 8.0% 14.5% 22.5% Financial resources 10.9% 6.5% 17.4% Promoting knowledge sharing 7.2% 6.5% 13.8% Data and statistics 2.2% 8.7% 10.9% Bringing together different groups of stakeholders 4.3% 4.3% 8.7% Mobilizing third party financial resources 2.2% 3.6% 5.8% Donor coordination 2.2% 1.4% 3.6% Other 0.7% 1.4% 2.2% 46 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Bulgaria? (Choose no more than TWO) (Responses Combined; N=137) Its advice and strategies do not lend themselves to practical problem solving 19.7% Not enough public disclosure of its work 16.8% Don’t know 15.3% Not willing to honestly criticize policies and reform efforts in the country 13.1% Not adequately sensitive to political/social realities in Bulgaria 11.7% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 10.2% policies and procedures) Too influenced by developed countries 8.8% Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 8.0% representatives) World Bank Group’s processes too complex 8.0% Not sufficiently focused on results 7.3% Not collaborating enough with private sector 6.6% Not aligned with other donors’ work 3.6% Not aligned with country priorities 2.9% Not exploring alternative policy options 2.9% Other 2.9% Not in it for the long term 2.2% Staff too inaccessible 2.2% The credibility of its knowledge/data 0.7% Arrogant in its approach 0.0% Not client focused 0.0% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Bulgaria? (Select only ONE response) (N=136) To a fully sufficient degree 3.7% To a somewhat sufficient degree 18.4% To a somewhat insufficient degree 33.1% To a very insufficient degree 14.0% Don’t know 30.9% 47 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s instruments Effectiveness are in supporting the Bulgaria Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD Investment Project Financing (IPF) 71 64 6.59 2.19 Development Policy Financing (DPF) 86 48 6.21 2.04 Program-for-Results Financing (PforR) 65 66 6.49 2.13 Trust funds and grants 44 88 5.80 2.31 MIGA Guarantees 35 98 5.20 2.40 IFC Investment Services 46 87 5.70 2.26 IFC Advisory Services 54 78 6.07 2.39 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=136) Local government 35.3% Academia/think tanks/research institutes 35.3% Private sector 28.7% NGOs/Community Based Organizations 25.7% Beneficiaries 12.5% Youth/university groups 11.8% Parliament 8.8% Donor community 8.1% Don’t know 8.1% Media 5.9% Foundations 5.1% Other 1.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Bulgaria? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 118 17 7.04 1.95 in Bulgaria* 11. The World Bank Group’s work is aligned with what I consider the 121 15 6.82 1.97 development priorities for Bulgaria* 48 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mean Rating Bulgaria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 101 29 6.73 1.92 13. Flexibility (in terms of the institution’s products and services)* 92 39 6.38 1.91 14. Flexibility (in terms of changing country circumstances)* 97 35 6.34 1.99 15. Being inclusive* 89 41 6.61 1.83 16. Openness (sharing data and other information)* 106 25 7.31 2.12 17. Collaboration with the Government* 102 28 7.82 1.76 18. The speed in which it gets things accomplished on the ground* 100 31 5.71 2.13 19. Helping to bring discipline/effective supervision to implementation of 82 49 6.54 2.22 investment projects* 20. Collaboration with civil society* 87 45 5.85 2.23 21. Staff accessibility* 91 41 6.98 2.54 22. Collaboration with other donors and development partners* 62 69 6.40 2.10 23. Collaboration with the private sector* 63 68 5.70 2.17 24. Straightforwardness and honesty* 98 33 7.58 1.94 25. Treating clients and stakeholders in Bulgaria with respect* 104 28 8.13 2.15 26. Being a long-term partner* 103 30 7.90 2.04 27. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=129) Lack of/inadequate levels of capacity in Government 37.2% Political pressures and obstacles 23.3% There is not an adequate level of citizen/civil society participation 22.5% Poor coordination within the Government 19.4% Reforms are not well thought out in light of country challenges 18.6% Corruption 17.1% There is an inadequate level of private sector participation and support 15.5% The World Bank Group is not sensitive enough to political/social realities on the 12.4% ground The World Bank Group does not provide the government with consistent support 6.2% throughout the reform effort Poor coordination within the World Bank Group 3.9% Poor donor coordination 3.1% Other 3.1% 49 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Bulgaria? (1-Not important at all, 10-Very important) N DK Mean SD 1. Economic growth 123 5 8.33 1.95 2. Convergence of living standards with EU 119 6 7.92 2.03 3. Basic infrastructure and transport (e.g., roads, bridges, transportation) 118 8 7.33 2.22 4. Energy and energy efficiency 119 6 7.37 2.17 5. Public financial management (e.g., public expenditure, fiscal system reform) 119 6 7.37 2.34 6. Poverty reduction 119 7 8.00 2.09 7. Education 119 8 8.55 1.75 8. Health 117 8 8.10 2.10 9. Climate change (e.g., mitigation, adaptation) 117 9 7.19 2.22 10. Governance (i.e., government effectiveness) 118 9 8.05 2.03 11. Financial sector (e.g., banking/non-banking) 111 16 7.00 2.37 12. Water and sanitation 114 13 6.79 2.31 13. Social protection (e.g., pensions, targeted social assistance) 117 9 6.81 2.29 14. Agriculture and rural development 117 10 6.74 2.31 15. Equality of opportunity and inclusion (e.g., gender, Roma inclusion) 116 10 6.47 2.53 16. Private sector development 118 8 7.18 2.30 17. Disaster risk management 114 11 6.66 2.45 18. Job creation/employment 118 9 6.89 2.44 19. Judiciary reform 114 12 7.61 2.56 20. Trade and exports 114 12 6.19 2.68 50 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Bulgaria? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Economic growth 66 59 6.38 1.89 2. Convergence of living standards with EU 64 61 5.83 2.01 3. Basic infrastructure and transport (e.g., roads, bridges, transportation) 65 59 6.42 1.98 4. Energy and energy efficiency 73 51 6.34 2.07 5. Public financial management (e.g., public expenditure, fiscal system reform) 56 66 6.32 2.14 6. Poverty reduction 70 53 5.66 2.11 7. Education 72 51 5.88 2.46 8. Health 65 57 5.35 2.31 9. Climate change (e.g., mitigation, adaptation) 66 56 6.06 2.37 10. Governance (i.e., government effectiveness) 65 59 6.18 2.23 11. Financial sector (e.g., banking/non-banking) 57 65 6.75 2.37 12. Water and sanitation 61 62 6.33 2.36 13. Social protection (e.g., pensions, targeted social assistance) 62 62 5.55 2.27 14. Agriculture and rural development 51 73 5.22 2.15 15. Equality of opportunity and inclusion (e.g., gender, Roma inclusion) 63 61 6.11 2.25 16. Private sector development 55 69 5.56 2.34 17. Disaster risk management 57 65 5.74 2.36 18. Job creation/employment 57 67 5.37 2.18 19. Judiciary reform 57 66 4.72 2.58 20. Trade and exports 50 73 5.48 2.24 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 101 22 6.14 1.85 results in Bulgaria? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bulgaria? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 81 42 6.30 1.96 Program-for-Results, etc.) meet the needs of Bulgaria* 5. The World Bank Group meets Bulgaria’s needs for knowledge services (e.g., 100 24 6.73 2.17 research, analysis, data, technical assistance)* Reimbursable Advisory Services (RAS) N DK Mean SD 6. To what extent do you believe that Bulgaria received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at all, 86 39 6.40 2.25 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2018: Bulgaria D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=124) Weekly 4.0% Monthly 16.1% A few times a year 50.0% Rarely 23.4% Never 6.5% In Bulgaria, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 102 23 6.64 2.11 3. Include appropriate level of stakeholder involvement during preparation 99 22 6.82 2.22 4. Lead to practical solutions 101 22 6.29 2.17 5. Are accessible (well written and easy to understand) 107 15 7.05 2.16 6. Are source of relevant information on global good practices 109 12 7.46 1.91 7. Are relevant to country challenges 104 14 6.88 2.24 8. Are adequately disseminated 101 20 6.02 2.43 9. Are translated enough into local language 98 25 6.12 2.52 10. Are adaptable to Bulgaria’s specific development challenges and country 105 16 6.56 2.09 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?* 105 18 6.80 1.98 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 112 11 7.63 1.88 (1-Very low technical quality, 10-Very high technical quality) 52 World Bank Group Country Opinion Survey 2018: Bulgaria E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 51 71 4.94 2.04 2. The World Bank Group effectively monitors and evaluates the projects and 81 42 7.19 2.18 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 62 60 6.42 2.24 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 50 73 6.66 1.98 5. The World Bank Group’s conditions on its lending are reasonable 56 67 6.59 2.09 6. The World Bank Group takes decisions quickly in Bulgaria* 64 57 6.06 2.22 7. Working with the World Bank Group increases Bulgaria’s institutional capacity 95 27 6.96 2.11 8. Where country systems (e.g., procurement, financial management, etc.) are 62 60 6.82 2.22 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 78 45 7.19 2.21 supervision of projects) 10. Help to bring discipline/effective supervision to implementation of investment 68 54 7.50 2.18 projects F. The Future Role of the World Bank Group in Bulgaria 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bulgaria? (Choose no more than TWO) (Responses Combined; N=120) Increase the level of capacity development in the country 27.5% Work more with civil society and beneficiary representatives 25.8% Collaborate more effectively with Government clients (e.g., national, state, local) 19.2% Offer more innovative knowledge services 16.7% Improve the quality of its experts as related to Bulgaria’s specific challenges 16.7% Work more with private sector 15.8% Reduce the complexity of obtaining World Bank Group financing 12.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 10.0% timeliness, other terms) Provide more adequate data/knowledge/statistics/figures on Bulgaria’s economy 9.2% Offer more innovative financial products 8.3% Help to bring discipline/effective supervision to implementation of investment 7.5% projects Work faster 4.2% Increase availability of Reimbursable Advisory Services (RAS) 4.2% Other 2.5% Ensure greater selectivity in its work 1.7% 53 World Bank Group Country Opinion Survey 2018: Bulgaria F. The Future Role of the World Bank Group in Bulgaria (continued) 2. When considering the combination of services that the World Bank Group offers in Bulgaria, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Bulgaria? (Select only ONE response) (N=125) Financial services 11.2% Knowledge products 25.6% Convening services 10.4% None of the above 1.6% The combination is appropriate for Bulgaria 37.6% Don’t know 13.6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Bulgaria? (Choose no more than TWO) (Responses Combined; N=126) Internet 81.7% Local television 32.5% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 15.9% Local newspapers 15.9% Other 13.5% Periodicals 10.3% International newspapers 4.0% International television 2.4% Local radio 0.8% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=126) e-Newsletters 44.4% World Bank Group’s seminars/workshops/conferences 40.5% World Bank Group’s website 31.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 27.0% World Bank Group’s publications and other written materials 25.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 15.1% Mobile phones 0.0% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession Percentage of Respondents that is not on a list of exceptions? (N=125) Yes 12.0% No 88.0% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=127) Yes 100.0% No 0.0% 54 World Bank Group Country Opinion Survey 2018: Bulgaria G. Communication and Information Sharing (continued) Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=125) Yes 84.8% No 15.2% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=126) Yes 25.4% No 74.6% 7. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=125) Weekly 6.4% Monthly 15.2% A few times a year 45.6% Rarely 20.8% Never 12.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I find the World Bank Group’s websites easy to navigate. 95 8 7.47 1.74 9. I find the information on the World Bank Group’s websites useful. 96 6 8.20 1.50 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 49 73 7.41 2.12 YouTube, Flickr) are valuable sources of information about the institution 55 World Bank Group Country Opinion Survey 2018: Bulgaria H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=145) Employee of a Ministry, Ministerial Department or Implementation Agency 24.8% NGO/Community Based Organization 20.7% Academia/Research Institute/Think Tank 11.0% Local Government Office or Staff 8.3% Media (press, radio, TV, web, etc.) 6.2% Office of Minister 5.5% Private Sector Organization 5.5% Financial Sector/Private Bank 4.8% Bilateral/Multilateral Agency 3.4% Private Foundation 2.8% Independent Government Institution (i.e., Regulatory Agency, Central 2.8% Bank/oversight institution) Office of Parliamentarian 1.4% PMU/Consultant/Contractor working on World Bank Group supported 0.7% project/program Trade Union 0.7% Judiciary Branch 0.7% Office of the President, Prime Minister 0.7% Faith-Based Group 0.0% Youth Group 0.0% Other 0.0% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=144) Governance 13.2% Generalist (specialized in multiple sectors) 11.8% Environment and natural resources 10.4% Finance and markets 9.0% Other 9.0% Education 7.6% Macroeconomics and fiscal management 6.3% Social protection and labor 4.9% Energy and extractives 4.9% Transport and ICT 4.9% Urban, rural, and social development 4.2% Water 2.8% Fragility, conflict and violence 2.1% Trade and competitiveness 2.1% Jobs 2.1% Public-private partnerships 1.4% Health, nutrition, and population 1.4% Climate Change 1.4% Agriculture 0.7% Gender 0.0% Poverty 0.0% 56 World Bank Group Country Opinion Survey 2018: Bulgaria H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (N=142) Yes 48.6% No 51.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Bulgaria? (Select only ONE response) (N=117) The World Bank (IBRD) 90.6% The International Finance Corporation (IFC) 1.7% The Multilateral Investment Guarantee Agency (MIGA) 0.9% Other 6.8% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=135) Yes 14.8% No 85.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Bulgaria? (Select only ONE response) (N=22) The two institutions work well together 72.7% The way the two institutions work together needs improvement 18.2% The two institutions do not work well together 0.0% Don’t know 9.1% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bulgaria? (Choose no more than TWO) (Responses Combined; N=138) Use World Bank Group reports/data 44.9% Collaborate as part of my professional duties 38.4% Engage in World Bank Group related/sponsored events/activities 26.8% Use World Bank Group website for information, data, research, etc. 24.6% Observer (i.e., follow in media, discuss in informal conversations, etc.) 21.7% Percentage of Respondents 8. What’s your gender? (N=141) Female 55.3% Male 44.7% Percentage of Respondents 9. What’s your age? (N=141) 25 and under 2.1% 26-35 13.5% 36-45 35.5% 46-55 32.6% 56 and above 16.3% Percentage of Respondents 10. Which best represents your geographic location? (N=141) Sofia 85.8% Outside Sofia 14.2% 57 World Bank Group Country Opinion Survey 2018: Bulgaria Appendix B: Responses to All Questions by Stakeholder Groups17 Office of the President/ Prime Minister/ Minister N=9  Employee of a Ministry/ PMU/ Consultant on WBG Project N=37  Local government N=12  Private Sector/ Financial Sector/ Private Bank N=15  CSO N=35  Media N=9  Academia/ Research Institute/ Think Tank N=16  Other N=12 A. General Issues facing Bulgaria In general would you say that Bulgaria is headed in ... ? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other The right direction 88.9% 75.0% 81.8% 93.3% 54.3% 55.6% 62.5% 75.0% The wrong direction 0.0% 11.1% 0.0% 0.0% 22.9% 22.2% 12.5% 16.7% Not sure 11.1% 13.9% 18.2% 6.7% 22.9% 22.2% 25.0% 8.3% Listed below are a number of development priorities in Bulgaria. Please identify which of the following you consider the most important development priorities in Bulgaria. (Choose no more than THREE) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Economic growth 44.4% 48.6% 36.4% 40.0% 22.9% 11.1% 12.5% 18.2% Convergence of living standards with EU 11.1% 35.1% 36.4% 20.0% 20.0% 55.6% 37.5% 9.1% Basic infrastructure and transport* 11.1% 2.7% 27.3% 13.3% 0.0% 0.0% 6.3% 18.2% Energy and energy efficiency 11.1% 8.1% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Public financial management 11.1% 10.8% 9.1% 6.7% 11.4% 11.1% 12.5% 18.2% Poverty reduction 0.0% 10.8% 45.5% 13.3% 17.1% 11.1% 25.0% 18.2% Education 100.0% 51.4% 36.4% 46.7% 54.3% 66.7% 50.0% 36.4% Health 33.3% 24.3% 18.2% 20.0% 28.6% 22.2% 25.0% 27.3% Climate change 0.0% 24.3% 0.0% 0.0% 2.9% 11.1% 12.5% 0.0% Governance 0.0% 21.6% 18.2% 33.3% 34.3% 0.0% 6.3% 36.4% Financial sector 0.0% 2.7% 0.0% 13.3% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 2.7% 0.0% 0.0% 2.9% 11.1% 0.0% 0.0% Social protection 0.0% 13.5% 18.2% 6.7% 2.9% 33.3% 6.3% 0.0% Agriculture and rural development 11.1% 8.1% 0.0% 6.7% 2.9% 0.0% 18.8% 0.0% Equality of opportunity and inclusion* 0.0% 0.0% 9.1% 0.0% 17.1% 0.0% 0.0% 0.0% Private sector development 33.3% 5.4% 0.0% 20.0% 5.7% 0.0% 6.3% 9.1% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 10.8% 9.1% 6.7% 2.9% 11.1% 6.3% 27.3% Judiciary reform 22.2% 35.1% 36.4% 53.3% 65.7% 55.6% 68.8% 45.5% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% *Significantly different between stakeholder groups 17 Only 145 respondents provided their current position. Thus, only these respondents were included in the analysis presented in this Appendix. 58 World Bank Group Country Opinion Survey 2018: Bulgaria A. General Issues Facing Bulgaria (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bulgaria? (Choose no more than THREE) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Disaster risk management 0.0% 2.7% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Job creation/employment 33.3% 32.4% 36.4% 26.7% 40.0% 22.2% 43.8% 27.3% Social protection 0.0% 18.9% 18.2% 0.0% 8.6% 33.3% 25.0% 27.3% Agriculture and rural development 22.2% 18.9% 9.1% 0.0% 11.4% 11.1% 12.5% 0.0% Equality of opportunity and inclusion 11.1% 2.7% 18.2% 0.0% 11.4% 11.1% 12.5% 0.0% Judiciary reform 11.1% 21.6% 9.1% 40.0% 22.9% 33.3% 18.8% 18.2% Trade and exports 11.1% 2.7% 9.1% 6.7% 0.0% 0.0% 0.0% 0.0% Financial sector 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 11.1% 27.0% 0.0% 53.3% 22.9% 11.1% 6.3% 18.2% Education 55.6% 45.9% 72.7% 86.7% 71.4% 66.7% 68.8% 54.5% Health 11.1% 8.1% 0.0% 13.3% 8.6% 0.0% 0.0% 9.1% Basic infrastructure and transport 0.0% 8.1% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Energy and energy efficiency 0.0% 10.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 22.2% 8.1% 9.1% 6.7% 20.0% 11.1% 25.0% 9.1% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Governance 11.1% 27.0% 27.3% 20.0% 11.4% 22.2% 25.0% 45.5% Economic growth 66.7% 54.1% 72.7% 26.7% 45.7% 22.2% 37.5% 45.5% Convergence of living standards with EU 33.3% 5.4% 9.1% 13.3% 22.9% 44.4% 25.0% 27.3% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2018: Bulgaria A. General Issues Facing Bulgaria (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bulgaria? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other More reliable social safety net 0.0% 5.6% 18.2% 13.3% 11.8% 22.2% 6.3% 16.7% Greater access to micro-finance for the poor 11.1% 0.0% 0.0% 6.7% 0.0% 0.0% 6.3% 0.0% Greater voice and participation for citizens to 0.0% 8.3% 0.0% 0.0% 20.6% 11.1% 0.0% 8.3% help ensure greater accountability Greater access to health and nutrition for 0.0% 0.0% 9.1% 0.0% 2.9% 22.2% 0.0% 8.3% citizens* Better entrepreneurial opportunities 55.6% 13.9% 27.3% 26.7% 29.4% 0.0% 25.0% 8.3% A growing middle class 11.1% 22.2% 27.3% 46.7% 14.7% 22.2% 25.0% 25.0% Better opportunity for the poor who live in 0.0% 8.3% 9.1% 6.7% 23.5% 22.2% 25.0% 0.0% rural areas Better opportunity for the poor who live in 0.0% 2.8% 9.1% 0.0% 0.0% 0.0% 0.0% 8.3% urban areas Consistent economic growth* 33.3% 63.9% 18.2% 46.7% 14.7% 22.2% 25.0% 50.0% Education and training that better ensure job 66.7% 61.1% 72.7% 53.3% 47.1% 55.6% 75.0% 41.7% opportunity Better quality public services 11.1% 5.6% 0.0% 0.0% 14.7% 0.0% 0.0% 0.0% Better employment opportunities for young 11.1% 5.6% 0.0% 0.0% 11.8% 11.1% 6.3% 8.3% people Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 6.3% 8.3% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bulgaria? (Select only ONE response) Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other A very big problem 22.2% 37.8% 63.6% 20.0% 51.4% 55.6% 50.0% 33.3% A moderately big problem 77.8% 51.4% 36.4% 66.7% 40.0% 44.4% 43.8% 41.7% A small problem 0.0% 8.1% 0.0% 6.7% 8.6% 0.0% 6.3% 16.7% Not a problem at all 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Don’t know 0.0% 2.7% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 60 World Bank Group Country Opinion Survey 2018: Bulgaria A. General Issues Facing Bulgaria (continued) In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other A very serious problem 33.3% 33.3% 45.5% 26.7% 42.9% 44.4% 25.0% 58.3% A somewhat serious problem 55.6% 50.0% 36.4% 53.3% 40.0% 33.3% 68.8% 25.0% Not too serious problem 11.1% 11.1% 18.2% 20.0% 11.4% 11.1% 0.0% 16.7% Not a problem 0.0% 2.8% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% Don’t know 0.0% 2.8% 0.0% 0.0% 0.0% 11.1% 6.3% 0.0% In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Bulgaria? (Select only ONE response) Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other A very important development priority 77.8% 83.8% 72.7% 93.3% 77.1% 88.9% 87.5% 75.0% A moderately important development priority 22.2% 16.2% 18.2% 6.7% 20.0% 11.1% 0.0% 25.0% A slightly important development priority 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 12.5% 0.0% Not an important development priority 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 77.8% 83.8% 72.7% 93.3% 77.1% 88.9% 87.5% 75.0% 61 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 9 7.11 2.37 37 6.30 2.22 10 5.60 1.90 15 5.80 2.31 35 5.74 2.15 9 5.78 2.28 16 5.00 2.16 12 7.08 1.78 Bank Group in Bulgaria? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Bulgaria 9 6.33 1.50 33 7.00 1.62 9 7.33 1.73 13 6.77 2.35 31 6.45 1.77 8 6.75 1.91 12 5.67 1.303 12 6.42 2.81 (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 9 6.56 1.94 33 7.85 1.20 8 8.38 1.69 11 7.36 1.80 30 7.63 1.83 7 6.86 2.97 11 6.73 1.56 12 7.25 2.45 knowledge) to help Bulgaria solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 62 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bulgaria, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bulgaria? (Choose no more than THREE) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Poverty reduction 33.3% 8.3% 30.0% 6.7% 22.9% 44.4% 20.0% 16.7% Education 44.4% 38.9% 20.0% 53.3% 34.3% 55.6% 33.3% 33.3% Health 33.3% 19.4% 0.0% 6.7% 17.1% 11.1% 13.3% 25.0% Climate change 11.1% 11.1% 0.0% 0.0% 11.4% 0.0% 6.7% 8.3% Governance 0.0% 36.1% 20.0% 26.7% 14.3% 44.4% 26.7% 41.7% Economic growth* 44.4% 27.8% 70.0% 33.3% 20.0% 0.0% 53.3% 25.0% Convergence of living standards with EU 22.2% 5.6% 0.0% 20.0% 20.0% 33.3% 26.7% 25.0% Basic infrastructure and transport 11.1% 5.6% 0.0% 13.3% 2.9% 11.1% 0.0% 0.0% Energy and energy efficiency 11.1% 16.7% 0.0% 0.0% 2.9% 0.0% 0.0% 16.7% Public financial management 0.0% 25.0% 30.0% 33.3% 37.1% 0.0% 20.0% 16.7% Private sector development* 33.3% 13.9% 0.0% 33.3% 5.7% 11.1% 6.7% 0.0% Disaster risk management 0.0% 13.9% 0.0% 0.0% 5.7% 11.1% 13.3% 0.0% Job creation/employment 0.0% 8.3% 20.0% 13.3% 5.7% 22.2% 20.0% 0.0% Judiciary reform 22.2% 19.4% 10.0% 20.0% 34.3% 22.2% 33.3% 8.3% Trade and exports 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial sector 0.0% 5.6% 30.0% 13.3% 8.6% 0.0% 0.0% 8.3% Water and sanitation 22.2% 2.8% 0.0% 0.0% 2.9% 11.1% 0.0% 8.3% Social protection 0.0% 5.6% 10.0% 0.0% 5.7% 0.0% 6.7% 16.7% Agriculture and rural development 11.1% 11.1% 10.0% 6.7% 8.6% 0.0% 20.0% 8.3% Equality of opportunity and inclusion 0.0% 8.3% 10.0% 0.0% 17.1% 11.1% 0.0% 8.3% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bulgaria? Office of the Employee of a Ministry/ Private Sector/ Academia/ Greatest Value President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Bringing together different groups of 0.0% 2.9% 0.0% 21.4% 2.9% 0.0% 0.0% 8.3% stakeholders Capacity development related to World Bank 12.5% 5.7% 10.0% 28.6% 2.9% 11.1% 13.3% 0.0% Group supported projects Technical assistance 12.5% 8.6% 0.0% 0.0% 2.9% 11.1% 13.3% 25.0% Policy advice, studies, analyses 50.0% 40.0% 10.0% 28.6% 40.0% 44.4% 20.0% 33.3% Financial resources* 0.0% 14.3% 40.0% 0.0% 5.7% 22.2% 13.3% 0.0% Data and statistics 0.0% 0.0% 10.0% 0.0% 2.9% 11.1% 0.0% 0.0% Promoting knowledge sharing 12.5% 5.7% 10.0% 7.1% 8.6% 0.0% 13.3% 0.0% Implementation support 12.5% 22.9% 10.0% 14.3% 20.0% 0.0% 26.7% 25.0% Mobilizing third party financial resources 0.0% 0.0% 10.0% 0.0% 5.7% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 8.6% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups Office of the Employee of a Ministry/ Private Sector/ Academia/ 2nd Greatest Value President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Bringing together different groups of 12.5% 5.7% 0.0% 14.3% 0.0% 0.0% 6.7% 0.0% stakeholders Capacity development related to World Bank 12.5% 8.6% 0.0% 21.4% 20.0% 0.0% 26.7% 16.7% Group supported projects Technical assistance* 12.5% 17.1% 0.0% 7.1% 5.7% 77.8% 13.3% 8.3% Policy advice, studies, analyses 12.5% 17.1% 30.0% 21.4% 8.6% 11.1% 33.3% 33.3% Financial resources 25.0% 8.6% 20.0% 0.0% 5.7% 0.0% 0.0% 0.0% Data and statistics 0.0% 11.4% 10.0% 0.0% 14.3% 0.0% 0.0% 16.7% Promoting knowledge sharing 0.0% 8.6% 0.0% 7.1% 5.7% 0.0% 13.3% 8.3% Implementation support 25.0% 20.0% 30.0% 14.3% 28.6% 11.1% 6.7% 8.3% Mobilizing third party financial resources 0.0% 2.9% 10.0% 14.3% 2.9% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bulgaria? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Not sufficiently focused on results 12.5% 5.9% 10.0% 0.0% 11.4% 0.0% 6.7% 8.3% Not in it for the long term 0.0% 2.9% 0.0% 7.1% 0.0% 0.0% 6.7% 0.0% Its advice and strategies do not lend 12.5% 23.5% 0.0% 14.3% 22.9% 22.2% 26.7% 16.7% themselves to practical problem solving Not collaborating enough with civil society* 0.0% 0.0% 0.0% 7.1% 25.7% 0.0% 6.7% 0.0% Not enough public disclosure of its work 0.0% 20.6% 40.0% 21.4% 17.1% 0.0% 13.3% 8.3% World Bank Group’s processes too complex 25.0% 17.6% 0.0% 14.3% 2.9% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and 0.0% 11.8% 10.0% 7.1% 20.0% 22.2% 0.0% 25.0% reform efforts in the country Staff too inaccessible 12.5% 0.0% 0.0% 0.0% 0.0% 11.1% 6.7% 0.0% World Bank Group’s processes too slow* 0.0% 5.9% 0.0% 35.7% 2.9% 22.2% 0.0% 33.3% Not collaborating enough with private sector 25.0% 2.9% 0.0% 14.3% 5.7% 0.0% 6.7% 8.3% Not aligned with other donors’ work 25.0% 5.9% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 2.9% 0.0% 0.0% 5.7% 11.1% 0.0% 0.0% Not adequately sensitive to political/social 0.0% 11.8% 20.0% 14.3% 14.3% 0.0% 13.3% 8.3% realities in Bulgaria Too influenced by developed countries 0.0% 11.8% 10.0% 0.0% 11.4% 0.0% 6.7% 16.7% Not exploring alternative policy options 0.0% 2.9% 0.0% 14.3% 0.0% 11.1% 0.0% 0.0% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Other 12.5% 0.0% 0.0% 0.0% 2.9% 0.0% 13.3% 0.0% Don’t know 12.5% 14.7% 30.0% 14.3% 5.7% 22.2% 26.7% 16.7% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Bulgaria? (Select only ONE response) Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other To a fully sufficient degree 12.5% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% 16.7% To a somewhat sufficient degree 0.0% 28.6% 10.0% 21.4% 21.2% 22.2% 0.0% 16.7% To a somewhat insufficient degree 37.5% 25.7% 40.0% 50.0% 36.4% 22.2% 26.7% 33.3% To a very insufficient degree 12.5% 14.3% 10.0% 0.0% 18.2% 11.1% 13.3% 25.0% Don’t know 37.5% 31.4% 40.0% 28.6% 18.2% 44.4% 60.0% 8.3% 65 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Bulgaria Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 5 6.80 2.39 17 7.41 1.58 5 6.60 2.70 8 6.50 1.85 20 6.60 1.88 4 6.50 1.73 5 6.00 2.92 7 5.00 3.61 Development Policy Financing (DPF) 5 6.20 2.49 20 6.65 1.90 4 7.75 2.22 8 5.25 2.05 25 6.20 1.94 6 6.17 2.14 9 6.22 0.67 9 5.44 3.00 Program-for-Results Financing (PforR) 5 5.00 1.87 15 6.93 1.71 5 7.40 1.82 7 7.00 2.31 18 6.44 1.89 2 8.00 2.83 7 5.14 2.61 6 6.50 2.95 Trust funds and grants 4 5.25 3.77 9 6.67 1.94 3 8.67 1.53 8 5.25 1.04 9 5.56 1.81 3 5.33 0.58 3 6.00 3.61 5 4.40 3.36 MIGA Guarantees 4 3.75 2.50 8 5.88 2.42 1 10.00 5 4.40 1.34 8 5.25 1.28 1 8.00 2 5.00 4.24 6 4.67 3.20 IFC Investment Services 5 4.80 2.28 10 6.40 2.01 5 6.20 2.95 7 5.71 2.29 7 5.43 1.13 2 6.00 2.83 3 5.67 3.21 7 5.14 3.08 IFC Advisory Services 5 5.60 3.05 14 7.14 1.99 5 6.40 3.05 8 6.25 1.58 8 5.75 1.83 2 7.00 4.24 5 5.80 2.17 7 4.14 2.91 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Beneficiaries 0.0% 20.0% 10.0% 14.3% 12.1% 11.1% 6.7% 8.3% Youth/university groups 37.5% 11.4% 10.0% 21.4% 3.0% 11.1% 6.7% 16.7% Private sector* 25.0% 22.9% 20.0% 64.3% 21.2% 33.3% 13.3% 50.0% Local government 62.5% 34.3% 50.0% 14.3% 30.3% 44.4% 46.7% 25.0% Donor community 12.5% 2.9% 0.0% 7.1% 9.1% 0.0% 13.3% 25.0% NGOs/Community Based Organizations* 0.0% 8.6% 10.0% 21.4% 66.7% 33.3% 6.7% 16.7% Academia/think tanks/research institutes 25.0% 42.9% 50.0% 14.3% 24.2% 33.3% 60.0% 33.3% Parliament 12.5% 8.6% 0.0% 14.3% 6.1% 0.0% 13.3% 16.7% Foundations 0.0% 0.0% 0.0% 14.3% 12.1% 0.0% 6.7% 0.0% Media* 0.0% 2.9% 0.0% 7.1% 9.1% 33.3% 0.0% 0.0% Other 12.5% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 17.1% 20.0% 0.0% 3.0% 0.0% 13.3% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bulgaria? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 8 7.25 2.19 28 7.68 1.19 8 7.00 1.60 14 7.36 2.10 29 6.93 2.07 7 6.43 2.30 12 6.75 1.60 12 6.00 2.83 relevant role in development in Bulgaria The World Bank Group’s work is aligned with what I consider the development priorities for Bulgaria 8 7.50 2.33 31 7.03 1.70 8 6.63 2.20 14 6.71 1.98 28 6.71 1.67 8 6.50 2.88 12 6.92 2.07 12 6.42 2.47 To what extent is the World Bank Group an effective development partner in Bulgaria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 7 7.29 2.43 23 7.30 1.69 6 7.00 1.41 12 5.75 2.01 27 6.78 1.60 6 6.17 2.56 10 6.60 1.71 10 6.40 2.67 Flexibility (in terms of the institution’s products and 7 7.14 2.19 23 7.04 1.55 5 7.40 0.55 11 4.82 1.60 25 6.20 1.66 3 6.00 2.00 8 6.75 1.75 10 5.80 2.94 services)* Flexibility (in terms of changing country 7 6.86 2.12 23 6.74 2.18 5 8.00 1.00 13 5.00 1.58 25 6.32 1.60 5 6.40 1.14 9 6.89 1.90 10 5.50 2.72 circumstances) Being inclusive 7 6.43 2.07 20 7.15 1.50 6 7.67 1.51 10 5.70 1.64 26 6.46 1.61 5 7.80 0.84 6 6.33 2.07 9 5.78 2.91 Openness (sharing data and other information)* 7 7.71 2.43 27 8.44 1.01 6 7.50 1.76 12 6.25 2.38 27 6.89 1.93 7 8.14 1.57 9 6.22 2.86 11 6.73 2.87 Collaboration with the Government* 8 8.13 1.73 27 8.70 1.03 6 8.33 0.82 13 6.46 1.90 24 7.92 1.59 7 7.71 1.80 7 7.00 2.00 10 7.10 2.56 The speed in which it gets things accomplished on 7 6.57 2.15 25 6.64 2.04 5 6.60 1.14 13 4.46 1.76 25 5.28 1.88 7 5.57 2.64 8 5.38 1.06 10 5.40 3.13 the ground Helping to bring discipline/effective supervision to implementation of investment projects 7 6.86 2.67 20 7.50 1.85 2 8.00 1.41 11 5.73 2.24 21 5.95 2.16 7 7.71 1.50 6 6.67 1.97 8 5.00 2.56 Collaboration with civil society 3 4.67 2.08 20 7.15 1.60 3 7.00 2.00 11 6.00 2.00 28 5.04 2.27 7 5.57 2.23 7 5.86 1.86 8 5.50 3.21 Staff accessibility* 7 6.86 3.02 26 7.96 2.05 4 8.50 0.58 12 6.42 2.31 21 7.14 2.31 5 5.00 3.39 6 4.83 1.94 10 6.50 3.34 Collaboration with other donors and development 5 5.20 2.77 11 7.00 1.95 4 8.25 0.50 9 6.00 1.94 17 6.59 1.80 3 6.33 0.58 5 5.80 2.17 8 5.88 3.09 partners Collaboration with the private sector* 4 3.00 1.41 13 6.92 1.80 1 5.00 11 6.18 2.14 18 6.00 1.91 4 6.00 0.82 6 4.67 1.21 6 4.00 3.29 Straightforwardness and honesty 7 7.86 2.61 27 8.07 1.49 6 8.17 0.75 10 7.40 2.37 26 7.54 1.61 6 7.33 1.86 7 7.57 1.72 9 6.00 3.16 Treating clients and stakeholders in Bulgaria with 7 7.57 2.51 29 8.93 1.31 6 9.00 1.10 12 7.25 2.49 26 8.00 2.24 5 8.20 1.79 9 8.00 2.18 10 7.10 3.25 respect Being a long-term partner 7 8.00 2.89 26 8.58 1.21 7 8.57 1.27 12 7.17 2.33 24 7.58 2.06 7 7.43 2.30 10 8.20 1.48 10 7.30 3.16 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other The World Bank Group does not provide the government with consistent support 50.0% 3.1% 10.0% 7.7% 0.0% 0.0% 0.0% 9.1% throughout the reform effort* Political pressures and obstacles 12.5% 31.3% 10.0% 7.7% 25.0% 33.3% 14.3% 36.4% Reforms are not well thought out in light of 12.5% 21.9% 10.0% 15.4% 15.6% 11.1% 42.9% 9.1% country challenges Poor coordination within the Government 12.5% 40.6% 10.0% 15.4% 12.5% 11.1% 14.3% 9.1% There is an inadequate level of private sector 12.5% 15.6% 40.0% 38.5% 3.1% 0.0% 21.4% 9.1% participation and support* Poor donor coordination 0.0% 6.3% 0.0% 7.7% 3.1% 0.0% 0.0% 0.0% The World Bank Group is not sensitive enough 12.5% 6.3% 10.0% 15.4% 9.4% 11.1% 28.6% 18.2% to political/social realities on the ground Lack of/inadequate levels of capacity in 0.0% 31.3% 20.0% 23.1% 53.1% 44.4% 28.6% 72.7% Government* There is not an adequate level of citizen/civil 12.5% 6.3% 60.0% 15.4% 40.6% 22.2% 21.4% 0.0% society participation* Corruption 12.5% 9.4% 10.0% 30.8% 21.9% 22.2% 21.4% 9.1% Poor coordination within the World Bank 25.0% 0.0% 0.0% 7.7% 6.3% 0.0% 0.0% 0.0% Group Other 0.0% 3.1% 0.0% 0.0% 6.3% 11.1% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bulgaria? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Economic growth 8 8.38 2.45 32 8.59 1.58 8 8.88 1.36 12 8.75 1.29 30 8.00 1.95 9 9.11 1.17 13 8.38 1.80 11 6.91 3.39 Convergence of living standards with EU* 8 8.63 1.85 30 7.70 1.84 9 7.78 2.64 11 7.45 1.86 29 7.76 1.70 9 9.33 1.00 12 9.17 1.27 11 6.45 3.11 Basic infrastructure and transport 8 7.50 2.73 28 7.54 1.48 9 7.11 2.93 11 7.73 1.62 29 6.59 2.53 9 8.56 1.42 14 7.93 1.82 10 6.60 3.13 Energy and energy efficiency 8 7.50 2.51 27 7.67 1.86 9 7.00 2.65 11 7.55 1.75 30 7.20 2.01 9 8.56 1.42 14 7.14 2.38 11 6.45 3.14 Public financial management 8 6.63 3.20 29 7.48 2.18 9 6.89 2.71 10 7.90 1.37 30 7.97 1.63 9 7.44 2.07 13 6.85 3.11 11 6.45 3.24 Poverty reduction 8 8.88 1.55 31 7.58 2.01 9 8.11 2.42 11 7.82 1.83 30 7.97 2.11 7 9.14 0.90 12 8.08 1.73 11 7.91 3.30 Education 8 8.88 1.81 29 8.79 1.15 9 8.44 2.07 11 8.18 1.54 30 8.47 1.66 7 8.43 1.81 14 8.86 1.35 11 8.00 3.32 Health 8 8.25 2.19 29 7.90 1.97 8 6.88 2.85 11 8.27 1.42 29 7.93 2.09 7 9.29 0.95 14 8.86 1.35 11 8.00 3.32 Climate change 8 6.00 2.73 28 7.71 1.80 9 6.22 2.28 11 7.18 1.66 29 7.03 2.43 7 8.14 1.57 14 7.86 1.51 11 6.45 3.27 Governance 8 6.50 2.27 29 8.17 1.63 9 7.89 2.32 11 8.73 1.35 30 8.00 1.66 8 8.25 1.83 12 8.25 2.53 11 8.09 3.33 Financial sector 8 5.88 3.48 27 7.48 1.81 7 7.00 3.11 10 7.30 2.16 29 6.97 2.15 9 6.78 2.05 11 7.91 1.76 10 5.60 3.44 Water and sanitation 8 7.25 1.91 25 7.48 1.69 9 6.89 2.09 11 7.09 1.45 28 6.04 2.53 9 8.22 1.48 14 5.79 3.04 10 6.50 2.92 Social protection 8 6.63 2.39 29 6.79 1.95 9 5.44 2.96 11 6.91 2.12 29 6.62 2.14 8 8.63 1.30 13 6.77 2.68 10 7.30 2.79 Agriculture and rural development 8 6.38 2.83 29 7.41 1.64 9 6.11 2.80 11 6.91 2.39 29 5.83 2.39 8 7.38 2.50 13 7.46 2.26 10 6.60 2.41 Equality of opportunity and inclusion 8 6.75 3.15 28 6.61 2.39 9 5.11 2.67 11 5.55 2.38 29 6.86 2.20 8 7.50 1.93 13 6.00 3.16 10 6.70 2.83 Private sector development 8 7.13 2.95 29 7.45 2.05 9 7.78 1.39 11 7.91 1.81 29 7.14 2.29 9 6.67 2.35 13 6.54 2.79 10 6.50 3.06 Disaster risk management* 8 6.88 2.53 28 7.39 1.99 9 5.22 2.91 11 6.00 1.55 28 5.96 2.52 9 8.78 1.30 13 6.62 2.84 8 6.50 2.98 Job creation/employment 8 5.75 2.76 30 6.80 2.12 9 7.00 2.96 11 7.36 2.20 29 6.62 2.31 8 7.25 2.49 13 7.62 2.60 10 7.00 3.27 Judiciary reform 8 5.50 3.34 29 7.66 2.32 9 6.33 3.24 10 7.00 3.16 28 8.18 2.21 7 8.29 1.80 13 8.62 1.85 10 7.60 2.67 Trade and exports 8 6.00 3.12 26 6.92 2.17 9 6.22 2.91 11 6.64 2.38 28 5.14 2.65 9 6.33 2.35 13 6.92 2.99 10 5.80 3.46 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bulgaria? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Economic growth 7 5.00 2.08 15 7.20 1.42 7 7.14 1.77 6 6.50 0.84 13 6.31 1.65 3 6.33 1.53 6 6.33 1.37 9 5.56 3.05 Convergence of living standards with EU 7 4.57 2.07 12 6.50 1.57 6 6.17 2.48 5 6.40 1.14 14 5.93 1.59 4 5.00 2.94 7 6.14 1.07 9 5.33 3.08 Basic infrastructure and transport 7 6.86 2.34 17 6.88 1.62 3 4.67 1.53 7 6.57 1.27 15 6.27 2.05 3 6.67 1.53 6 5.83 1.47 7 6.14 3.44 Energy and energy efficiency 7 7.00 2.31 21 7.14 1.77 4 6.50 2.89 7 6.57 1.40 16 5.94 1.84 5 5.20 2.28 5 4.80 0.84 8 5.88 3.00 Public financial management 5 6.40 2.51 14 7.29 1.77 3 6.33 0.58 6 5.33 2.50 13 6.08 1.89 3 6.00 1.73 5 5.20 2.05 7 6.57 3.21 Poverty reduction 7 4.57 1.62 14 6.00 2.22 5 7.00 2.45 5 5.00 1.22 20 5.70 1.87 5 5.40 2.61 6 5.17 1.94 8 6.00 2.98 Education 7 5.57 1.27 16 6.56 2.13 4 6.50 3.51 5 5.80 2.17 20 5.90 2.15 3 4.67 3.51 8 5.50 2.88 9 5.33 3.67 Health 7 5.14 0.90 14 6.29 2.30 3 5.67 3.79 5 5.60 1.14 18 5.39 1.97 3 4.67 3.51 6 4.33 2.16 9 4.67 3.43 Climate change* 7 5.29 2.14 20 7.45 1.67 2 4.50 2.12 4 4.75 .96 15 6.07 1.67 4 4.75 2.87 8 6.13 2.90 6 4.50 3.99 Governance 5 7.40 2.97 18 7.11 1.68 4 5.50 1.91 4 6.00 2.45 17 5.53 1.81 4 6.75 1.50 5 4.60 1.95 8 5.88 3.48 Financial sector 5 6.40 3.51 12 7.58 1.93 3 7.67 2.52 6 5.83 2.48 15 6.47 1.77 4 7.25 2.22 5 6.40 2.30 7 6.57 3.69 Water and sanitation 7 6.71 2.93 17 7.59 1.50 1 3.00 6 5.17 1.60 14 5.50 2.28 3 6.00 2.00 7 6.29 2.50 6 6.17 3.54 Social protection 6 5.00 2.45 16 6.06 2.11 2 4.00 1.41 4 6.75 2.06 17 5.65 1.97 4 5.00 2.94 5 3.80 2.17 8 5.88 2.95 Agriculture and rural development 5 4.00 1.00 13 5.77 2.13 2 6.50 4.95 4 5.50 1.00 13 5.31 1.70 4 5.50 2.38 3 5.00 2.00 7 4.29 3.25 Equality of opportunity and inclusion 5 7.20 2.39 14 7.21 1.53 4 5.25 2.63 4 5.75 0.96 21 6.05 2.18 3 7.00 1.00 4 4.00 2.58 8 5.00 3.02 Private sector development 5 3.80 1.64 13 6.69 1.84 3 5.33 4.04 5 6.80 1.30 15 5.80 1.86 3 6.00 2.65 4 4.50 2.08 7 3.86 3.24 Disaster risk management 6 5.67 2.80 16 7.06 2.02 3 2.33 1.15 5 5.40 1.14 14 5.43 1.83 3 5.00 3.61 5 5.80 2.39 5 5.20 3.27 Job creation/employment 5 4.00 1.00 13 5.85 1.82 4 5.50 3.11 6 6.17 1.60 15 5.60 2.03 3 5.00 3.61 5 4.60 2.70 6 4.83 3.06 Judiciary reform 5 2.60 1.82 12 6.00 1.60 3 2.33 1.15 5 5.40 2.61 17 5.00 2.35 3 5.00 3.61 5 2.60 2.51 7 5.29 3.55 Trade and exports 5 4.00 2.55 12 6.00 1.95 3 5.33 3.21 6 6.17 1.83 13 5.62 2.06 3 5.67 2.31 3 4.67 2.52 5 5.00 3.39 *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Bulgaria? 7 5.71 1.50 25 7.00 1.63 8 6.38 1.30 10 6.00 2.16 26 5.88 1.73 5 5.40 2.51 11 5.73 1.68 9 5.67 2.65 (1-To no degree at all, 10-To a very significant degree) 70 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Bulgaria? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 7 6.43 2.23 18 6.83 1.86 6 7.00 1.41 10 5.40 2.63 22 6.50 1.54 2 4.00 2.83 8 6.38 1.06 8 5.50 2.67 the needs of Bulgaria The World Bank Group meets Bulgaria’s needs for knowledge services 8 6.25 2.38 25 6.88 1.99 7 6.71 1.89 9 6.78 2.22 27 7.11 1.95 3 4.00 2.65 12 6.58 2.19 9 6.67 3.08 Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Bulgaria received value for money from the World Bank Group’s 8 5.75 2.38 25 6.48 2.12 5 7.20 1.79 9 6.00 2.35 20 6.60 2.19 2 6.50 0.71 10 6.20 2.44 7 6.43 3.46 Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Weekly 0.0% 9.7% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% Monthly 25.0% 19.4% 10.0% 18.2% 16.1% 14.3% 0.0% 30.0% A few times a year 50.0% 48.4% 30.0% 27.3% 61.3% 71.4% 56.3% 40.0% Rarely 12.5% 22.6% 40.0% 45.5% 19.4% 0.0% 31.3% 10.0% Never 12.5% 0.0% 20.0% 9.1% 3.2% 14.3% 12.5% 0.0% 71 World Bank Group Country Opinion Survey 2018: Bulgaria D. The World Bank Group’s Knowledge Work and Activities (continued) In Bulgaria, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 7 6.57 1.40 28 7.07 1.65 8 7.00 1.51 10 6.40 2.32 27 6.89 2.19 4 5.25 2.87 9 6.22 2.44 9 5.56 3.00 Include appropriate level of stakeholder involvement 7 6.71 1.80 27 7.56 1.78 8 7.00 1.31 10 5.90 2.47 26 6.81 2.40 4 7.75 1.71 9 5.67 2.35 8 6.25 3.28 during preparation Lead to practical solutions 8 6.00 2.07 28 6.57 1.83 8 7.00 1.51 10 5.40 1.96 26 6.65 2.28 4 4.25 2.75 9 6.00 2.35 8 6.13 3.14 Are accessible (well written and easy to 7 7.14 2.19 29 7.14 1.94 8 7.75 1.04 10 6.20 2.10 28 7.07 1.98 6 7.33 3.33 10 7.00 2.54 9 6.78 3.23 understand) Are source of relevant information on global good 8 6.63 2.20 30 7.57 1.48 8 7.88 1.13 10 6.40 2.41 27 7.85 1.77 6 8.83 0.98 10 6.90 2.38 10 7.20 2.62 practices Are relevant to country challenges 7 6.00 2.00 25 6.92 1.89 8 7.13 1.46 10 6.30 2.00 28 7.36 2.28 6 7.50 3.39 11 6.36 2.62 9 6.56 2.88 Are adequately disseminated 8 6.75 2.55 25 6.72 1.95 8 6.63 1.92 10 4.70 2.36 27 5.63 2.34 6 7.17 3.31 9 5.00 1.87 8 5.75 3.65 Are translated enough into local language 6 8.17 2.40 24 5.92 2.41 8 6.38 2.13 10 5.20 2.49 25 6.36 2.34 6 6.00 2.97 11 5.36 2.46 8 6.50 3.51 Are adaptable to Bulgaria’s specific development challenges and country circumstances 8 6.25 2.38 26 6.58 1.84 8 6.75 1.39 10 6.50 2.01 28 6.64 2.11 6 7.33 2.94 10 6.20 2.15 9 6.33 2.96 Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 8 6.13 2.30 23 7.17 1.70 8 7.00 1.07 11 6.45 1.51 28 7.04 1.77 4 6.00 2.71 13 6.00 2.45 10 7.40 2.84 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 8 6.75 2.25 30 8.07 1.23 8 7.75 1.28 11 7.55 2.07 28 7.71 1.92 6 7.17 2.79 11 7.27 1.85 10 7.40 2.76 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 72 World Bank Group Country Opinion Survey 2018: Bulgaria E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 6 4.83 1.33 13 5.08 2.06 4 6.75 1.26 7 4.71 1.80 10 4.70 1.83 4 5.00 2.71 1 5.00 6 4.17 3.31 The World Bank Group effectively monitors and evaluates the projects and programs it supports 7 7.14 2.41 20 7.80 2.02 4 7.50 0.58 10 7.10 1.79 20 6.50 2.35 5 6.80 2.77 8 7.75 1.91 7 7.00 3.06 The World Bank Group’s approvals and reviews are done in a timely fashion 6 5.67 1.63 18 7.50 1.82 4 7.25 0.50 8 5.75 1.83 12 6.00 2.30 4 5.75 3.69 4 6.75 2.22 6 5.33 3.33 The World Bank Group’s “Safeguard Policy” 5 6.00 2.00 11 6.82 1.83 4 7.00 0.00 7 5.71 2.14 11 7.00 1.90 1 7.00 5 7.80 1.79 6 6.17 3.06 requirements are reasonable The World Bank Group’s conditions on its lending 5 6.40 1.52 14 6.43 2.10 4 7.00 0.82 9 6.67 2.24 12 6.92 1.68 2 5.00 2.83 3 9.00 1.00 7 5.57 3.10 are reasonable The World Bank Group takes decisions quickly in Bulgaria 7 6.29 1.60 16 6.75 2.11 2 7.50 0.71 9 4.89 2.20 17 6.53 1.74 2 3.50 3.54 3 6.00 2.65 8 5.13 3.09 Working with the World Bank Group increases 8 5.88 1.96 24 7.83 1.74 7 8.14 1.21 9 6.67 1.50 24 6.54 1.91 5 6.20 3.42 10 7.30 2.00 8 6.00 3.30 Bulgaria’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of them 6 5.17 1.72 14 7.71 1.68 6 7.83 1.72 8 6.25 1.83 14 7.36 1.95 3 6.00 4.00 5 6.40 2.07 6 5.67 3.50 The World Bank Group provides effective 8 6.38 2.92 20 8.00 1.62 5 7.40 1.67 10 7.00 2.21 19 6.89 2.02 3 6.33 1.15 6 7.50 2.66 7 6.86 3.53 implementation support Help to bring discipline/effective supervision to 7 7.14 2.48 17 8.71 1.10 5 7.60 1.82 9 6.78 2.22 15 7.20 2.31 3 5.33 2.08 4 7.75 1.71 8 7.25 3.15 implementation of investment projects 73 World Bank Group Country Opinion Survey 2018: Bulgaria F. The Future Role of the World Bank Group in Bulgaria Which of the following SHOULD the World Bank Group do to make itself of greater value in Bulgaria? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Ensure greater selectivity in its work 0.0% 0.0% 0.0% 0.0% 3.1% 14.3% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on 0.0% 6.9% 10.0% 0.0% 9.4% 28.6% 23.1% 0.0% Bulgaria’s economy Improve the competitiveness of its financing 25.0% 10.3% 20.0% 27.3% 3.1% 0.0% 0.0% 10.0% compared to markets Offer more innovative knowledge services 12.5% 24.1% 10.0% 9.1% 18.8% 0.0% 7.7% 30.0% Collaborate more effectively with 25.0% 24.1% 10.0% 9.1% 28.1% 0.0% 15.4% 10.0% Government clients Work faster 0.0% 3.4% 0.0% 18.2% 3.1% 14.3% 0.0% 0.0% Reduce the complexity of obtaining World 25.0% 17.2% 30.0% 9.1% 0.0% 14.3% 7.7% 20.0% Bank Group financing Increase availability of Reimbursable Advisory 0.0% 6.9% 10.0% 0.0% 0.0% 0.0% 7.7% 10.0% Services (RAS) Help to bring discipline/effective supervision 0.0% 10.3% 10.0% 18.2% 6.3% 14.3% 0.0% 0.0% to implementation of investment projects Offer more innovative financial products* 25.0% 3.4% 50.0% 0.0% 0.0% 0.0% 7.7% 10.0% Work more with civil society and beneficiary 0.0% 3.4% 20.0% 18.2% 62.5% 14.3% 30.8% 10.0% representatives* Increase the level of capacity development in 0.0% 27.6% 30.0% 27.3% 18.8% 14.3% 53.8% 50.0% the country Improve the quality of its experts as related to 37.5% 17.2% 0.0% 0.0% 18.8% 0.0% 38.5% 10.0% Bulgaria’s specific challenges Work more with private sector 25.0% 13.8% 0.0% 45.5% 9.4% 14.3% 7.7% 30.0% Other 0.0% 0.0% 0.0% 0.0% 6.3% 14.3% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Bulgaria, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bulgaria? (Select only ONE response) Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Financial services 25.0% 12.1% 10.0% 18.2% 12.5% 14.3% 0.0% 0.0% Knowledge products 37.5% 30.3% 0.0% 54.5% 18.8% 28.6% 14.3% 30.0% Convening services 0.0% 9.1% 0.0% 0.0% 21.9% 14.3% 7.1% 10.0% None of the above 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% The combination is appropriate for Bulgaria 25.0% 33.3% 70.0% 18.2% 34.4% 14.3% 64.3% 40.0% Don’t know 0.0% 15.2% 20.0% 9.1% 12.5% 28.6% 14.3% 10.0% 74 World Bank Group Country Opinion Survey 2018: Bulgaria G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bulgaria? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Local radio* 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media 25.0% 11.8% 10.0% 45.5% 12.5% 28.6% 14.3% 0.0% International newspapers 0.0% 2.9% 0.0% 0.0% 3.1% 0.0% 7.1% 20.0% Local television 37.5% 26.5% 50.0% 18.2% 31.3% 28.6% 50.0% 30.0% Internet* 62.5% 91.2% 70.0% 81.8% 84.4% 57.1% 100.0% 60.0% Periodicals 12.5% 5.9% 10.0% 9.1% 12.5% 0.0% 14.3% 20.0% International television 0.0% 5.9% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Local newspapers 12.5% 14.7% 20.0% 0.0% 15.6% 28.6% 14.3% 30.0% Other 12.5% 11.8% 10.0% 9.1% 18.8% 28.6% 0.0% 20.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other World Bank Group’s publications and other 12.5% 20.6% 40.0% 36.4% 25.0% 14.3% 42.9% 10.0% written materials e-Newsletters 25.0% 50.0% 70.0% 27.3% 46.9% 42.9% 35.7% 40.0% World Bank Group’s 37.5% 32.4% 30.0% 18.2% 59.4% 42.9% 42.9% 40.0% seminars/workshops/conferences Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Direct contact with World Bank Group* 62.5% 11.8% 0.0% 72.7% 31.3% 14.3% 14.3% 40.0% World Bank Group’s website 12.5% 41.2% 20.0% 18.2% 25.0% 57.1% 35.7% 40.0% Social media 37.5% 17.6% 20.0% 18.2% 3.1% 28.6% 14.3% 10.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Yes 25.0% 12.1% 0.0% 18.2% 9.7% 0.0% 13.3% 20.0% No 75.0% 87.9% 100.0% 81.8% 90.3% 100.0% 86.7% 80.0% 75 World Bank Group Country Opinion Survey 2018: Bulgaria G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have used the World Bank Group website? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Yes 75.0% 97.1% 70.0% 81.8% 76.7% 85.7% 80.0% 100.0% No 25.0% 2.9% 30.0% 18.2% 23.3% 14.3% 20.0% 0.0% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Yes 50.0% 15.2% 20.0% 36.4% 25.0% 14.3% 20.0% 50.0% No 50.0% 84.8% 80.0% 63.6% 75.0% 85.7% 80.0% 50.0% How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Weekly 28.6% 6.1% 0.0% 9.1% 3.1% 0.0% 0.0% 20.0% Monthly 14.3% 18.2% 0.0% 18.2% 21.9% 14.3% 0.0% 20.0% A few times a year 14.3% 48.5% 40.0% 36.4% 43.8% 71.4% 53.3% 50.0% Rarely 14.3% 27.3% 40.0% 27.3% 12.5% 0.0% 26.7% 10.0% Never 28.6% 0.0% 20.0% 9.1% 18.8% 14.3% 20.0% 0.0% 76 World Bank Group Country Opinion Survey 2018: Bulgaria G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Financial Sector/ Research Institute/ Minister/ Minister WBG Project Local Govt. Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 5 7.80 1.79 29 7.34 1.49 6 8.67 0.82 9 6.89 1.54 21 7.57 1.94 5 6.80 2.77 11 7.91 1.81 9 7.11 1.96 I find the information on the World Bank Group’s websites useful 5 8.20 2.17 29 8.03 1.30 6 8.17 1.72 9 7.56 1.42 21 8.52 1.57 6 8.17 2.32 11 8.27 1.27 9 8.56 1.42 The World Bank Group’s social media channels are valuable sources of information about the institution 5 9.00 1.73 9 7.56 1.51 5 7.80 2.17 7 5.57 2.94 9 8.11 1.54 2 6.50 0.71 7 6.57 2.23 5 8.00 2.00 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Yes 77.8% 71.4% 41.7% 28.6% 42.9% 44.4% 12.5% 58.3% No 22.2% 28.6% 58.3% 71.4% 57.1% 55.6% 87.5% 41.7% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Bulgaria? (Select only ONE response) Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other The World Bank (IBRD) 100.0% 97.1% 90.0% 70.0% 92.9% 85.7% 80.0% 90.0% The International Finance Corporation (IFC) 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 10.0% The Multilateral Investment Guarantee 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Agency (MIGA) Other 0.0% 2.9% 10.0% 10.0% 7.1% 14.3% 20.0% 0.0% Do your projects involve both the World Bank and the IFC?* Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Yes 37.5% 26.5% 27.3% 0.0% 3.0% 0.0% 6.7% 27.3% No 62.5% 73.5% 72.7% 100.0% 97.0% 100.0% 93.3% 72.7% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2018: Bulgaria H. Background Information (continued) If yes, what was your view of how the two institutions work together in Bulgaria? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other The two institutions work well together 66.7% 60.0% 100.0% 0.0% 100.0% 100.0% 100.0% 66.7% The way the two institutions work together 33.3% 20.0% 0.0% 100.0% 0.0% 0.0% 0.0% 33.3% needs improvement The two institutions do not work well 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% together Don’t know 0.0% 20.0% 0.0% 100.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Bulgaria? (Choose no more than TWO) Office of the Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ (Responses combined) Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Observer 11.1% 8.1% 27.3% 38.5% 18.2% 25.0% 40.0% 33.3% Use World Bank Group reports/data 55.6% 35.1% 36.4% 30.8% 60.6% 62.5% 40.0% 41.7% Engage in World Bank Group 11.1% 27.0% 18.2% 30.8% 36.4% 12.5% 26.7% 25.0% related/sponsored events/activities Collaborate as part of my professional duties* 66.7% 56.8% 18.2% 38.5% 24.2% 25.0% 20.0% 50.0% Use World Bank Group website for 11.1% 27.0% 36.4% 23.1% 24.2% 37.5% 26.7% 8.3% information, data, research, etc. *Significantly different between stakeholder groups What’s your gender? Office of the Employee of a Ministry/ Private Sector/ Academia/ President/ Prime PMU/ Consultant on Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/ Minister WBG Project Govt. Private Bank CSO Media Think Tank Other Female 66.7% 48.6% 81.8% 26.7% 61.8% 55.6% 56.3% 58.3% Male 33.3% 51.4% 18.2% 73.3% 38.2% 44.4% 43.8% 41.7% 78 World Bank Group Country Opinion Survey 2018: Bulgaria Appendix C: Responses to Indicator Questions by Geographic Location18  Sofia N=121  Outside Sofia N=20 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Bulgaria 108 6.52 1.84 16 6.94 1.84 (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Bulgaria? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 100 7.06 1.99 15 6.53 1.60 development in Bulgaria The World Bank Group’s work is aligned with what I consider the 103 6.87 1.96 15 6.00 1.81 development priorities for Bulgaria To what extent is the World Bank Group an effective development partner in Bulgaria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD Responsiveness to needs 86 6.80 1.91 12 5.83 1.85 Flexibility (in terms of the institution’s products and services) 79 6.46 1.94 11 5.91 1.92 Flexibility (in terms of changing country circumstances) 83 6.39 2.01 12 5.92 1.98 Being inclusive 75 6.64 1.82 11 6.18 2.14 Openness (sharing data and other information) 90 7.41 2.10 13 6.23 2.09 Collaboration with the Government 87 7.90 1.68 12 6.92 2.15 The speed in which it gets things accomplished on the ground 85 5.79 2.16 12 4.67 1.78 Helping to bring discipline/effective supervision to implementation of 70 6.57 2.15 9 5.33 2.29 investment projects Collaboration with civil society 74 5.91 2.25 10 4.90 2.08 Staff accessibility 80 6.93 2.54 8 6.88 2.64 Collaboration with other donors and development partners 52 6.37 2.12 8 6.50 2.27 Collaboration with the private sector 55 5.75 2.22 6 4.67 1.37 Straightforwardness and honesty 83 7.63 1.92 12 6.92 2.07 Treating clients and stakeholders in Bulgaria with respect 89 8.13 2.13 12 7.75 2.49 Being a long-term partner 87 7.95 2.00 12 7.25 2.45 18141 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 79 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Bulgaria? 84 6.19 1.79 13 5.23 1.92 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bulgaria? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 64 6.20 1.97 13 6.15 1.91 Bulgaria The World Bank Group meets Bulgaria’s needs for knowledge services 85 6.67 2.15 11 6.64 2.25 D. The World Bank Group’s Knowledge Work and Activities In Bulgaria, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD Are adaptable to Bulgaria’s specific development challenges and country 88 6.59 2.14 14 6.21 1.85 circumstances Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 85 6.81 2.03 16 6.50 1.83 your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 94 7.63 1.91 14 7.21 1.76 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Sofia Outside Sofia N Mean SD N Mean SD The World Bank Group takes decisions quickly in Bulgaria 58 6.05 2.32 4 5.75 0.96 Where country systems are adequate, the World Bank Group makes 51 6.76 2.31 9 7.00 1.87 appropriate use of them 80 World Bank Group Country Opinion Survey 2018: Bulgaria Appendix D: Responses to Selected Questions by Levels of Collaboration19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 Bulgaria COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Bulgaria, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bulgaria?” Collaborating with the WBG N=69 Not collaborating with the WBG N=73 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 68 6.88 1.99 72 5.18 2.08 Bulgaria?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Bulgaria* 64 7.45 1.39 60 5.68 1.90 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bulgaria solve its 65 7.97 1.54 53 6.81 1.98 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 19 Only 142 respondents provided information about whether they collaborated with the WBG, therefore, only responses from these individuals were analyzed. 81 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bulgaria, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bulgaria? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Poverty reduction 22.4% 16.9% Education 43.3% 35.2% Health 19.4% 14.1% Climate change (e.g., mitigation, adaptation) 10.4% 5.6% Governance (i.e., government effectiveness) 29.9% 23.9% Economic growth* 22.4% 38.0% Convergence of living standards with EU 11.9% 22.5% Basic infrastructure and transport (e.g., roads, bridges, transportation) 4.5% 4.2% Energy and energy efficiency 3.0% 9.9% Public financial management (e.g., public expenditure, fiscal system reform) 26.9% 22.5% Private sector development 10.4% 12.7% Disaster risk management 4.5% 8.5% Job creation/employment 6.0% 14.1% Judiciary reform 23.9% 21.1% Trade and exports 0.0% 1.4% Financial sector (e.g., banking/non-banking) 6.0% 9.9% Water and sanitation 3.0% 5.6% Social protection (e.g., pensions, targeted social assistance) 9.0% 2.8% Agriculture and rural development 9.0% 11.3% Equality of opportunity and inclusion (e.g., gender, Roma inclusion) 10.4% 7.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Bulgaria Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Investment Project Financing (IPF) 32 6.97 1.99 37 6.14 2.29 Development Policy Financing (DPF)* 38 6.76 1.85 46 5.65 2.05 Program-for-Results Financing (PforR) 30 6.53 1.93 34 6.44 2.35 Trust funds and grants 19 6.05 2.39 25 5.60 2.27 MIGA Guarantees 16 5.13 2.36 19 5.26 2.49 IFC Investment Services 22 5.77 2.16 24 5.63 2.39 IFC Advisory Services 25 6.12 2.37 28 5.93 2.42 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Bulgaria? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 60 7.47 1.85 55 6.53 1.99 development in Bulgaria* The World Bank Group’s work is aligned with what I consider the 62 7.50 1.56 56 5.98 2.10 development priorities for Bulgaria* *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bulgaria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 51 7.37 1.56 47 5.96 2.03 Flexibility (in terms of the institution’s products and services)* 47 6.94 1.69 43 5.74 2.00 Flexibility (in terms of changing country circumstances)* 49 6.92 1.69 46 5.67 2.12 Being inclusive* 46 7.00 1.76 40 6.08 1.85 Openness (sharing data and other information)* 56 7.86 1.69 47 6.64 2.45 Collaboration with the Government* 53 8.19 1.56 47 7.40 1.92 The speed in which it gets things accomplished on the ground* 50 6.26 2.04 47 5.06 2.13 Helping to bring discipline/effective supervision to implementation 41 6.90 2.29 39 6.10 2.11 of investment projects Collaboration with civil society 39 6.23 2.18 46 5.48 2.28 Staff accessibility* 50 7.82 2.26 39 5.92 2.56 Collaboration with other donors and development partners 29 6.90 1.93 31 5.94 2.24 Collaboration with the private sector 30 5.83 2.25 31 5.52 2.19 Straightforwardness and honesty 53 7.81 1.71 42 7.24 2.22 Treating clients and stakeholders in Bulgaria with respect* 53 8.62 1.73 48 7.56 2.49 Being a long-term partner* 53 8.34 1.79 47 7.45 2.26 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bulgaria? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Economic growth 61 8.36 1.89 59 8.25 2.06 Convergence of living standards with EU 60 7.82 2.04 56 8.04 2.07 Basic infrastructure and transport 57 7.07 2.42 58 7.52 2.04 Energy and energy efficiency 57 7.26 2.37 59 7.39 1.99 Public financial management 58 7.33 2.28 58 7.34 2.45 Poverty reduction 60 8.03 2.04 56 7.93 2.21 Education 59 8.41 1.84 57 8.67 1.69 Health 58 7.88 2.30 56 8.29 1.92 Climate change 58 7.02 2.47 56 7.38 1.97 Governance 58 8.05 1.99 57 7.98 2.12 Financial sector 53 6.79 2.46 55 7.13 2.32 Water and sanitation 55 6.64 2.39 56 6.88 2.27 Social protection 58 7.07 2.25 56 6.48 2.34 Agriculture and rural development 58 6.64 2.31 56 6.77 2.37 Equality of opportunity and inclusion* 57 7.04 2.31 56 5.82 2.66 Private sector development 57 7.30 2.24 58 6.98 2.40 Disaster risk management 54 6.30 2.48 57 6.96 2.45 Job creation/employment 58 6.47 2.56 57 7.28 2.27 Judiciary reform 56 7.55 2.44 55 7.62 2.73 Trade and exports 54 5.80 2.74 57 6.51 2.65 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bulgaria? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Economic growth 34 6.65 1.63 31 6.00 2.08 Convergence of living standards with EU 33 6.15 1.79 31 5.48 2.20 Basic infrastructure and transport* 31 6.90 1.68 33 5.91 2.16 Energy and energy efficiency* 34 7.03 1.80 37 5.59 2.07 Public financial management* 31 7.16 1.63 25 5.28 2.26 Poverty reduction* 33 6.30 1.78 36 5.03 2.25 Education* 35 6.51 1.99 36 5.22 2.75 Health* 33 5.97 2.04 32 4.72 2.43 Climate change* 32 6.63 2.28 33 5.42 2.32 Governance* 34 6.97 2.05 30 5.20 2.04 Financial sector* 27 7.56 2.01 30 6.03 2.47 Water and sanitation* 31 7.00 2.28 29 5.52 2.21 Social protection* 30 6.20 1.90 31 4.84 2.41 Agriculture and rural development 25 5.64 1.96 26 4.81 2.28 Equality of opportunity and inclusion 33 6.48 2.15 29 5.62 2.32 Private sector development 27 5.74 2.30 28 5.39 2.41 Disaster risk management* 26 6.54 2.21 30 4.93 2.21 Job creation/employment 26 5.73 1.80 31 5.06 2.45 Judiciary reform 26 5.42 2.56 31 4.13 2.49 Trade and exports 24 5.75 2.05 26 5.23 2.42 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Bulgaria?* 49 6.61 1.58 49 5.57 1.98 (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Bulgaria? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 39 6.82 1.67 39 5.67 2.12 Bulgaria* The World Bank Group meets Bulgaria’s needs for knowledge 50 7.04 1.99 47 6.34 2.36 services *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results (continued) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that Bulgaria received value for money from the World Bank Group’s Reimbursable Advisory 40 6.85 2.19 43 5.81 2.21 Services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Bulgaria, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely* 50 7.14 1.62 49 6.02 2.41 Include appropriate level of stakeholder involvement during 46 7.24 1.77 50 6.32 2.52 preparation* Lead to practical solutions* 46 6.72 1.82 52 5.77 2.36 Are accessible (well written and easy to understand)* 50 7.68 1.66 54 6.37 2.41 Are source of relevant information on global good practices* 53 7.87 1.61 53 6.98 2.13 Are relevant to country challenges* 48 7.35 1.78 53 6.34 2.52 Are adequately disseminated* 47 6.83 2.28 52 5.17 2.28 Are translated enough into local language* 44 6.66 2.48 52 5.56 2.45 Are adaptable to Bulgaria’s specific development challenges and 48 6.75 1.91 54 6.28 2.24 country circumstances *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 49 7.14 1.72 53 6.42 2.17 results in your country? Overall, how would you rate the technical quality of the World Bank 54 7.94 1.70 55 7.25 2.02 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 86 World Bank Group Country Opinion Survey 2018: Bulgaria E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly 22 5.09 1.87 27 4.74 2.23 The World Bank Group effectively monitors and evaluates the 36 7.47 2.40 42 6.88 2.04 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 26 6.58 2.23 33 6.15 2.31 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 23 6.65 1.77 25 6.60 2.24 reasonable The World Bank Group’s conditions on its lending are reasonable 27 7.07 1.77 27 6.04 2.33 The World Bank Group takes decisions quickly in Bulgaria* 34 6.59 1.65 28 5.32 2.67 Working with the World Bank Group increases Bulgaria’s 46 7.33 1.91 46 6.52 2.30 institutional capacity Where country systems are adequate, the World Bank Group 29 7.17 2.07 31 6.39 2.35 makes appropriate use of them The World Bank Group provides effective implementation support 36 7.33 2.19 39 6.97 2.30 Help to bring discipline/effective supervision to implementation of 30 7.90 2.11 36 7.11 2.24 investment projects *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 48 7.58 1.47 45 7.33 2.02 I find the information on the World Bank Group’s websites useful 47 8.21 1.44 47 8.17 1.59 The World Bank Group’s social media channels are valuable 22 7.68 2.10 26 7.19 2.19 sources of information about the institution 87 World Bank Group Country Opinion Survey 2018: Bulgaria Appendix E: Responses to Select Questions by Year20 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. • FY 2015 Number of comparable respondents N=173 • FY 2018 Number of comparable respondents N=145 By weighting, the FY 2018 and FY 2015 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY15 FY18 Office of the President/ Prime Minister/ Minister 8% 8% Office of Parliamentarian 2% 2% Government Institutions 30% 30% Local Government 5% 5% Bilateral/Multilateral Agency 6% 6% Civil Society 22% 22% Private Sector 10% 10% Academia/Research Institute/Think Tank 11% 11% Media 6% 6% A. General Issues facing Bulgaria In general would you say that Bulgaria is headed in?* Percentage of Respondents FY15 FY18 The right direction 57.2% 71.5% The wrong direction 13.9% 12.5% Not sure 28.9% 16.0% *Significantly different between FY15 and FY18 respondents Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bulgaria? (Select only ONE response) Percentage of Respondents FY15 FY18 A very big problem 39.9% 41.0% A moderately big problem 45.1% 50.0% A small problem 11.0% 6.9% Not a problem at all 3.5% 0.7% Don’t know 0.6% 1.4% In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Percentage of Respondents FY15 FY18 A very serious problem 39.8% 38.2% A somewhat serious problem 40.9% 45.8% Not too serious problem 15.2% 11.8% Not a problem 2.3% 2.1% Don’t know 1.8% 2.1% 20 Only those questions that were asked in the FY ‘15 and FY ‘18 country opinion surveys, with similar response scales/options, are presented. 88 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group Year FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank 170 5.76 2.20 144 6.09 2.21 Group in Bulgaria? (1-Not familiar at all, 10-Extremely familiar) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World 145 6.54 1.85 129 6.63 1.90 Bank Group’s effectiveness in Bulgaria (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to 130 7.47 1.79 123 7.44 1.85 help Bulgaria solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in Bulgaria? (Select only ONE response) Percentage of Respondents FY15 FY18 To a fully sufficient degree 2.5% 4.4% To a somewhat sufficient degree 13.7% 19.0% To a somewhat insufficient degree 35.4% 32.8% To a very insufficient degree 15.5% 13.9% Don’t know 32.9% 29.9% To what extent do you agree with the following statements about the World Bank Group’s work in Bulgaria? Year FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a 142 6.80 1.97 120 7.04 2.00 relevant role in development in Bulgaria The World Bank Group’s work is aligned with what I consider the development priorities for Bulgaria 133 6.47 2.12 123 6.86 2.00 (1-Strongly disagree, 10-Strongly agree) 89 World Bank Group Country Opinion Survey 2018: Bulgaria B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bulgaria, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs* 104 7.60 1.94 102 6.77 1.98 Flexibility (in terms of the institution’s products and 105 6.49 2.04 94 6.41 1.98 services) Flexibility (in terms of changing country 108 6.36 2.09 99 6.31 2.02 circumstances) Being inclusive 100 6.73 1.96 91 6.57 1.91 Openness (sharing data and other information) 125 7.44 2.17 108 7.34 2.16 Collaboration with the Government 113 8.04 1.42 104 7.80 1.82 The speed in which it gets things accomplished on the ground 110 6.25 2.30 102 5.76 2.20 Helping to bring discipline/effective supervision to 84 6.52 2.27 implementation of investment projects Collaboration with civil society 98 6.51 2.26 88 5.89 2.28 Staff accessibility 121 7.34 2.17 94 6.99 2.58 Collaboration with other donors and development 64 6.32 2.16 partners Collaboration with the private sector 82 6.06 2.32 65 5.61 2.30 Straightforwardness and honesty 112 7.46 1.99 100 7.58 2.01 Treating clients and stakeholders in Bulgaria with 134 7.93 1.82 106 8.09 2.20 respect Being a long-term partner 118 8.08 1.84 104 7.89 2.10 *Significantly different between FY15 and FY18 respondents 90 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bulgaria? Year FY 2015 FY 2018 N Mean SD N Mean SD Economic growth 82 6.16 2.15 68 6.33 1.96 Convergence of living standards with EU 66 5.57 2.48 66 5.83 2.08 Basic infrastructure and transport 74 6.36 2.29 68 6.51 2.05 Energy and energy efficiency 66 6.23 1.98 76 6.40 2.12 Public financial management 76 6.13 1.98 59 6.41 2.24 Poverty reduction 72 5.66 2.16 Education 93 6.18 2.24 75 5.94 2.47 Health 77 5.71 2.27 69 5.40 2.33 Climate change ("Climate change and green growth" 62 5.80 2.11 69 6.06 2.48 in FY15) Governance 86 6.35 2.14 67 6.26 2.36 Financial sector 59 6.82 2.47 Water and sanitation ("Water supply and sanitation" in 73 6.10 2.29 64 6.45 2.42 FY15) Social protection 78 5.74 2.23 65 5.60 2.31 Agriculture and rural development 54 5.16 2.21 Equality of opportunity and inclusion 78 6.28 2.14 65 6.11 2.34 Private sector development 57 5.49 2.42 Disaster risk management 59 5.84 2.39 Job creation/employment 75 5.66 2.40 58 5.36 2.22 Judiciary reform 59 4.82 2.68 Trade and exports 60 5.71 2.15 51 5.47 2.32 (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Bulgaria? 115 6.26 1.88 101 6.15 1.90 (1-To no degree at all, 10-To a very significant degree) To what extent does the World Bank Group’s work help to achieve development results in Bulgaria? Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Bulgaria 101 6.28 1.96 82 6.29 2.02 The World Bank Group meets Bulgaria’s needs for 121 6.81 2.14 101 6.75 2.22 knowledge services (1-Strongly disagree, 10-Strongly agree) 91 World Bank Group Country Opinion Survey 2018: Bulgaria C. World Bank Group’s Effectiveness and Results (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe that Bulgaria received value for money from the World Bank Group’s 101 6.07 2.31 87 6.39 2.32 Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY15 FY18 Weekly 3.3% 5.6% Monthly 13.7% 16.9% A few times a year 46.4% 50.0% Rarely 23.5% 21.8% Never 13.1% 5.6% In Bulgaria, to what extent do you believe that the World Bank Group’s knowledge work and activities: Year FY 2015 FY 2018 N Mean SD N Mean SD Are timely 115 6.49 2.15 103 6.63 2.12 Include appropriate level of stakeholder involvement during preparation 111 6.47 2.39 99 6.84 2.26 Lead to practical solutions 121 6.25 2.11 102 6.28 2.22 Are accessible (well written and easy to understand) 128 7.22 2.06 107 7.04 2.21 Are source of relevant information on global good 124 7.75 1.81 111 7.42 1.97 practices Are relevant to country challenges 104 6.86 2.27 Are adequately disseminated 116 6.38 2.36 101 6.08 2.48 Are translated enough into local language 115 6.51 2.53 97 6.19 2.58 Are adaptable to Bulgaria’s specific development 119 6.36 2.03 106 6.58 2.15 challenges and country circumstances (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 124 6.66 1.87 106 6.82 2.05 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 120 7.80 1.64 113 7.61 1.93 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 92 World Bank Group Country Opinion Survey 2018: Bulgaria E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 63 5.70 2.44 52 4.92 2.12 The World Bank Group effectively monitors and 96 7.19 1.95 82 7.22 2.25 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 92 7.00 2.03 63 6.40 2.30 The World Bank Group’s “Safeguard Policy” 59 7.10 2.11 50 6.63 2.09 requirements are reasonable The World Bank Group’s conditions on its lending are 64 7.05 2.09 57 6.57 2.16 reasonable The World Bank Group takes decisions quickly in 74 6.40 2.40 67 6.06 2.26 Bulgaria Working with the World Bank Group increases Bulgaria’s institutional capacity 107 7.18 1.94 96 6.94 2.17 Where country systems are adequate, the World Bank Group makes appropriate use of them 64 7.28 2.00 62 6.74 2.29 The World Bank Group provides effective implementation support 91 7.44 1.97 79 7.20 2.30 (1-Strongly disagree, 10-Strongly agree) F. The Future Role of the World Bank Group in Bulgaria When considering the combination of services that the World Bank Group offers in Bulgaria, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bulgaria? (Select only ONE response) Percentage of Respondents FY15 FY18 Financial services 14.5% 11.1% Knowledge products 32.9% 27.8% Convening services 19.1% 9.5% None of the above 0.7% 2.4% The combination is appropriate for Bulgaria 22.4% 35.7% Don’t know 10.5% 13.5% G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY15 FY18 Yes 21.5% 12.8% No 78.5% 87.2% *Significantly different between FY15 and FY18 respondents Do you have reliable access to the Internet? Percentage of Respondents FY15 FY18 Yes 100% 100% No 0% 0% 93 World Bank Group Country Opinion Survey 2018: Bulgaria G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Percentage of Respondents FY15 FY18 Yes 81.0% 85.7% No 19.0% 14.3% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)?* Percentage of Respondents FY15 FY18 Yes 12.8% 26.8% No 87.2% 73.2% *Significantly different between FY15 and FY18 respondents Please rate how much you agree with the following statements. Year FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 113 7.31 1.85 96 7.46 1.74 I find the information on the World Bank Group’s websites useful 117 7.89 1.58 97 8.21 1.50 The World Bank Group’s social media channels are valuable sources of information about the institution* 43 6.17 2.86 50 7.50 2.13 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY15 and FY18 respondents 94 World Bank Group Country Opinion Survey 2018: Bulgaria Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Bulgaria? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 5.68 7.45 6.78 5.92 6.57 6.66 6.56 6.74 6.18 7.24 6.76 6.16 Group’s effectiveness in Bulgaria Overall the World Bank Group currently plays a relevant role 6.53 7.47 7.29 6.42 7.22 6.96 7.01 7.32 6.75 7.68 7.17 6.90 in development in Bulgaria The World Bank Group’s work is aligned with what I consider 5.98 7.50 7.05 6.21 6.79 7.00 6.92 6.79 6.33 7.69 7.08 6.28 the development priorities for Bulgaria Responsiveness to needs 5.96 7.37 7.08 5.70 6.83 6.74 6.76 6.86 6.32 7.53 6.83 6.68 Flexibility (in terms of the institution’s products and services) 5.74 6.94 6.71 5.41 6.57 6.32 6.55 6.28 5.96 7.16 6.50 6.32 Flexibility (in terms of changing country circumstances) 5.67 6.92 6.68 5.39 6.42 6.46 6.44 6.43 6.04 7.03 6.49 6.27 Being inclusive 6.08 7.00 6.89 5.56 6.52 6.77 6.65 6.63 6.24 7.16 6.74 6.28 Openness (sharing data and other information) 6.64 7.86 7.66 6.00 7.13 7.61 7.37 7.32 6.98 7.90 7.43 7.09 Collaboration with the Government 7.40 8.19 8.20 6.42 7.81 7.91 7.69 8.30 7.52 8.34 7.91 7.70 The speed in which it gets things accomplished on the 5.06 6.26 6.15 4.06 5.87 5.69 5.94 5.43 5.11 6.75 5.77 5.85 ground Helping to bring discipline/effective supervision to 6.10 6.90 6.94 5.24 6.76 6.34 6.60 6.52 5.88 7.63 6.64 6.29 implementation of investment projects Collaboration with civil society 5.48 6.23 6.25 4.41 5.85 5.92 5.91 5.83 5.33 6.93 5.85 6.00 Staff accessibility 5.92 7.82 7.42 5.07 7.12 6.89 6.92 7.27 6.22 7.90 7.21 6.24 Collaboration with other donors and development partners 5.94 6.90 6.71 5.58 6.53 6.42 6.43 6.63 6.29 6.76 6.48 6.50 Collaboration with the private sector 5.52 5.83 6.11 4.50 6.11 5.20 5.64 6.00 5.31 6.32 5.74 5.71 Straightforwardness and honesty 7.24 7.81 7.84 6.63 7.75 7.50 7.73 7.41 7.20 8.26 7.53 8.00 Treating clients and stakeholders in Bulgaria with respect 7.56 8.62 8.57 6.12 8.26 8.02 8.11 8.26 7.70 8.75 8.14 8.25 Being a long-term partner 7.45 8.34 8.29 6.38 7.93 8.04 7.87 8.23 7.63 8.45 7.92 8.19 To what extent does the World Bank Group’s work help to 5.57 6.61 6.47 5.06 6.37 6.07 6.13 6.45 5.81 6.85 6.21 6.29 achieve development results in Bulgaria? The World Bank Group’s financial instruments meet the 5.67 6.82 6.66 4.83 6.64 6.00 6.31 6.50 5.80 7.16 6.41 6.24 needs of Bulgaria The World Bank Group meets Bulgaria’s needs for 6.34 7.04 7.01 5.57 6.78 6.83 6.66 7.14 6.54 7.14 6.91 6.40 knowledge services The World Bank Group's knowledge work and activities are adaptable to Bulgaria’s specific development challenges and 6.28 6.75 6.88 5.33 6.82 6.38 6.47 6.91 6.25 7.21 6.76 6.16 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.42 7.14 7.12 5.74 7.09 6.60 6.74 7.13 6.56 7.33 6.94 6.61 development results in your country? Overall, how would you rate the technical quality of the World 7.25 7.94 7.81 6.68 7.68 7.54 7.52 7.87 7.37 7.96 7.65 7.50 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Bulgaria 5.32 6.59 6.48 3.90 6.11 6.00 5.82 6.71 5.71 6.42 6.02 6.27 Where country systems are adequate, the World Bank 6.39 7.17 7.27 5.25 6.76 7.00 6.66 7.44 6.54 7.39 6.80 7.07 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 95 World Bank Group Country Opinion Survey 2018: Bulgaria Appendix G: Bulgaria FY18 COS Questionnaire World Bank Group Country Survey FY 2018 – Bulgaria The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bulgaria or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bulgaria, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bulgaria. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BULGARIA A1. In general would you say that Bulgaria is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 96 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Bulgaria. Please identify which of the following you consider the most important development priorities in Bulgaria. (Choose no more than THREE) 1 Economic growth 11 Financial sector (e.g., banking/non-banking) 2 Convergence of living standards with EU 12 Water and sanitation Basic infrastructure and transport (e.g., roads, Social protection (e.g., pensions, targeted social 3 13 bridges, transportation) assistance) 4 Energy and energy efficiency 14 Agriculture and rural development Public financial management (e.g., public Equality of opportunity and inclusion (e.g., gender, 5 15 expenditure, fiscal system reform) Roma inclusion) 6 Poverty reduction 16 Private sector development 7 Education 17 Disaster risk management 8 Health 18 Job creation/employment 9 Climate change (e.g., mitigation, adaptation) 19 Judiciary reform 10 Governance (i.e., government effectiveness) 20 Trade and exports A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bulgaria? (Choose no more than THREE) 1 Disaster risk management 11 Education 2 Job creation/employment 12 Health Social protection (e.g., pensions, targeted social Basic infrastructure and transport (e.g., roads, 3 13 assistance) bridges, transportation) 4 Agriculture and rural development 14 Energy and energy efficiency Equality of opportunity and inclusion (e.g., gender, Public financial management (e.g., public 5 15 Roma inclusion) expenditure, fiscal system reform) 6 Judiciary reform 16 Climate change (e.g., mitigation, adaptation) 7 Trade and exports 17 Governance (i.e., government effectiveness) 8 Financial sector (e.g., banking/non-banking) 18 Economic growth 9 Water and sanitation 19 Convergence of living standards with EU 10 Private sector development 97 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bulgaria? (Choose no more than TWO) 1 More reliable social safety net 2 Greater access to micro-finance for the poor 3 Greater voice and participation for citizens to help ensure greater accountability 4 Greater access to health and nutrition for citizens 5 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 6 A growing middle class 7 Better opportunity for the poor who live in rural areas 8 Better opportunity for the poor who live in urban areas 9 Consistent economic growth 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 98 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bulgaria? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Bulgaria? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 99 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bulgaria? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bulgaria. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bulgaria solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Bulgaria, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bulgaria? (Choose no more than THREE) 1 Poverty reduction 11 Private sector development 2 Education 12 Disaster risk management 3 Health 13 Job creation/employment 4 Climate change (e.g., mitigation, adaptation) 14 Judiciary reform 5 Governance (i.e., government effectiveness) 15 Trade and exports 6 Economic growth 16 Financial sector (e.g., banking/non-banking) 7 Convergence of living standards with EU 17 Water and sanitation Basic infrastructure and transport (e.g., roads, Social protection (e.g., pensions, targeted social 8 18 bridges, transportation) assistance) 9 Energy and energy efficiency 19 Agriculture and rural development Public financial management (e.g., public Equality of opportunity and inclusion (e.g., gender, 10 20 expenditure, fiscal system reform) Roma inclusion) 100 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bulgaria? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bulgaria? (Choose no more than TWO) 1 Not sufficiently focused on results 2 Not in it for the long term 3 Its advice and strategies do not lend themselves to practical problem solving 4 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 5 Not enough public disclosure of its work 6 World Bank Group’s processes too complex 7 Not willing to honestly criticize policies and reform efforts in the country 8 Staff too inaccessible 9 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 10 Not collaborating enough with private sector 11 Not aligned with other donors’ work 12 Not aligned with country priorities 13 Not adequately sensitive to political/social realities in Bulgaria 14 Too influenced by developed countries 15 Not exploring alternative policy options 16 Arrogant in its approach 17 Not client focused 18 The credibility of its knowledge/data 19 Other (please specify): __________________________________________________ 20 Don’t know 101 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bulgaria? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Bulgaria Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 MIGA Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Bulgaria? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Bulgaria The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Bulgaria 102 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Bulgaria, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Bulgaria with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 103 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bulgaria? Not important Very Don't at all important know 1 Economic growth 1 2 3 4 5 6 7 8 9 10  2 Convergence of living standards with EU 1 2 3 4 5 6 7 8 9 10  Basic infrastructure and transport (e.g., roads, 3 1 2 3 4 5 6 7 8 9 10  bridges, transportation) 4 Energy and energy efficiency 1 2 3 4 5 6 7 8 9 10  Public financial management (e.g., public 5 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Poverty reduction 1 2 3 4 5 6 7 8 9 10  7 Education 1 2 3 4 5 6 7 8 9 10  8 Health 1 2 3 4 5 6 7 8 9 10  9 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  10 Governance (i.e., government effectiveness) 1 2 3 4 5 6 7 8 9 10  11 Financial sector (e.g., banking/non-banking) 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 13 1 2 3 4 5 6 7 8 9 10  assistance) 14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  Equality of opportunity and inclusion (e.g., gender, 15 1 2 3 4 5 6 7 8 9 10  Roma inclusion) 16 Private sector development 1 2 3 4 5 6 7 8 9 10  17 Disaster risk management 1 2 3 4 5 6 7 8 9 10  18 Job creation/employment 1 2 3 4 5 6 7 8 9 10  19 Judiciary reform 1 2 3 4 5 6 7 8 9 10  20 Trade and exports 1 2 3 4 5 6 7 8 9 10  104 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bulgaria? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Economic growth 1 2 3 4 5 6 7 8 9 10  2 Convergence of living standards with EU 1 2 3 4 5 6 7 8 9 10  Basic infrastructure and transport (e.g., roads, 3 1 2 3 4 5 6 7 8 9 10  bridges, transportation) 4 Energy and energy efficiency 1 2 3 4 5 6 7 8 9 10  Public financial management (e.g., public 5 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Poverty reduction 1 2 3 4 5 6 7 8 9 10  7 Education 1 2 3 4 5 6 7 8 9 10  8 Health 1 2 3 4 5 6 7 8 9 10  9 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  10 Governance (i.e., government effectiveness) 1 2 3 4 5 6 7 8 9 10  11 Financial sector (e.g., banking/non-banking) 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 13 1 2 3 4 5 6 7 8 9 10  assistance) 14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  Equality of opportunity and inclusion (e.g., gender, 15 1 2 3 4 5 6 7 8 9 10  Roma inclusion) 16 Private sector development 1 2 3 4 5 6 7 8 9 10  17 Disaster risk management 1 2 3 4 5 6 7 8 9 10  18 Job creation/employment 1 2 3 4 5 6 7 8 9 10  19 Judiciary reform 1 2 3 4 5 6 7 8 9 10  20 Trade and exports 1 2 3 4 5 6 7 8 9 10  105 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Bulgaria? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Bulgaria? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., investment lending, Program-for-Results, 1 2 3 4 5 6 7 8 9 10  etc.) meet the needs of Bulgaria The World Bank Group meets Bulgaria’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. To what extent do you believe that Bulgaria received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bulgaria, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Bulgaria’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 107 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Bulgaria Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Bulgaria’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) Help to bring discipline/effective supervision E10 1 2 3 4 5 6 7 8 9 10  to implementation of investment projects 108 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BULGARIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bulgaria? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Provide more adequate data/knowledge/statistics/figures on Bulgaria’s economy 3 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 4 Offer more innovative knowledge services 5 Collaborate more effectively with Government clients (e.g., national, state, local) 6 Work faster 7 Reduce the complexity of obtaining World Bank Group financing 8 Increase availability of Reimbursable Advisory Services (RAS) 9 Help to bring discipline/effective supervision to implementation of investment projects 10 Offer more innovative financial products 11 Work more with civil society and beneficiary representatives 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Bulgaria’s specific challenges 14 Work more with private sector 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Bulgaria, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bulgaria? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Bulgaria 6 Don’t know 109 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Bulgaria? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G8 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 110 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Bulgaria? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 111 World Bank Group Country Opinion Survey 2018: Bulgaria SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Bulgaria? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Bulgaria? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 Sofia 2 Outside Sofia Thank you for completing the survey! 112