World Bank Group Country Opinion Survey 2016: Uzbekistan FY16 Uzbekistan Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 May 2016 World Bank Group Country Opinion Survey 2016: Uzbekistan Acknowledgements The Uzbekistan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron, and Jing Guo. Calita Woods, and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Uzbekistan country team and the local fielding agency SAVA CONSULT. In particular, PORG is grateful for the support from Irina Tsoy (Communications Associate) who coordinated the survey related activities from Tashkent, Uzbekistan. 1 World Bank Group Country Opinion Survey 2016: Uzbekistan Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Uzbekistan ................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Importance and Effectiveness......................................20 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................31 IX. The Future Role of the World Bank Group in Uzbekistan ..........35 X. Communication and Outreach ..................................................40 XI. Appendices ................................................................................46 2 World Bank Group Country Opinion Survey 2016: Uzbekistan I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Uzbekistan perceive the WBG. The survey explored:  General Issues Facing Uzbekistan  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Uzbekistan  Communication and Information Sharing  Background Information II. Methodology From January to March 2016, 303 stakeholders of the WBG in Uzbekistan were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 156 stakeholders participated in the survey (52% response rate). Some respondents received and returned the questionnaires via courier or email; other respondents completed the survey with the presence of a representative of the independent fielding agency. Respondents were asked about: general issues facing Uzbekistan; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Uzbekistan; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 58%, N=147). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please see appendix D (page 92). 3 World Bank Group Country Opinion Survey 2016: Uzbekistan III. Demographics of the Sample Current Position  For further analyses, respondents from the financial sector/private banks were combined with respondents from private sector organizations; respondents from NGOs/community based organizations, private foundations, and youth groups were combined in the “CSO” category; and few respondents from the Office of the President/Prime Minister, local government, independent government institutions, and other organizations were included in the “Other” category. There were no respondents from the office of a minister, the office of a parliamentarian, the judiciary branch, trade unions, and faith-based groups. 4 World Bank Group Country Opinion Survey 2016: Uzbekistan III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Uzbekistan III. Demographics of the Sample (continued) Geographic Locations  Note: Because of the small number of respondents from regional centers and districts, analyses comparing geographic locations would not be statistically reliable and, therefore, were not conducted. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Uzbekistan III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 6.4; weighted mean in FY’13 = 6.2)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Uzbekistan, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Uzbekistan and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix D (page 92) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Uzbekistan IV. General Issues Facing Uzbekistan Headed in the Right Direction2  Stakeholder groups: In this year’s Country Survey, most respondents across stakeholder groups indicated that Uzbekistan is headed in the right direction, whereas respondents from bilateral/multilateral agencies were least positive about the prospect of Uzbekistan. 2 Percentages presented in the chart were calculated based on weighted data from FY 2016 and FY 2013 Country Surveys. Please refer to Appendix D for more details on weighting. 8 World Bank Group Country Opinion Survey 2016: Uzbekistan IV. General Issues Facing Uzbekistan (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priority in Uzbekistan was “education” (27%). 9 World Bank Group Country Opinion Survey 2016: Uzbekistan IV. General Issues Facing Uzbekistan (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributor to poverty reduction in Uzbekistan was “job creation/ employment” (41%). 10 World Bank Group Country Opinion Survey 2016: Uzbekistan IV. General Issues Facing Uzbekistan (continued) Factors Contributing to “Shared Prosperity” 11 World Bank Group Country Opinion Survey 2016: Uzbekistan IV. General Issues Facing Uzbekistan (continued) Gap Between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2016: Uzbekistan V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to that “the World Bank is not sensitive enough to political/social realities on the ground” (42%).  Stakeholder groups: Among this year’s respondents, consultants working on WBG projects and respondents from PMUs were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “the World Bank Group is not sensitive enough to political/social realities on the ground” compared to respondents from other stakeholder groups. 13 World Bank Group Country Opinion Survey 2016: Uzbekistan V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) WBG Staff Preparedness 3 All means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 14 World Bank Group Country Opinion Survey 2016: Uzbekistan V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 15 World Bank Group Country Opinion Survey 2016: Uzbekistan V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from PMUs/Consultants on WBG-supported projects had the highest mean ratings for the aggregated responses to the twenty six COS indicator questions, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 65).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty six COS indicator questions (mean rating = 7.2) compared to respondents who do not collaborate with the WBG (mean rating = 6.1). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (see page 98). 16 World Bank Group Country Opinion Survey 2016: Uzbekistan V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank‘s greatest value to Uzbekistan was its “financial resources: investment lending” (63%). 17 World Bank Group Country Opinion Survey 2016: Uzbekistan V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the previous FY’13 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Uzbekistan were “investment lending” (60%), “capacity development” (47%), and “technical assistance” (44%). 18 World Bank Group Country Opinion Survey 2016: Uzbekistan V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weakness in its work in Uzbekistan was “not enough public disclosure of its work” (35%). 19 World Bank Group Country Opinion Survey 2016: Uzbekistan VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas 20 World Bank Group Country Opinion Survey 2016: Uzbekistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 4 All means presented in this chart are calculated based on weighted data. See Appendix D for details. 21 World Bank Group Country Opinion Survey 2016: Uzbekistan VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 58) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2016: Uzbekistan VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2016: Uzbekistan VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Uzbekistan, bivariate correlational analyses were conducted using respondents’ ratings of the thirty four specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Uzbekistan. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at energy and energy efficiency; and  The WBG’s effectiveness at agriculture and rural development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Uzbekistan, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at agriculture and rural development; and  The WBG’s effectiveness at poverty reduction. 24 World Bank Group Country Opinion Survey 2016: Uzbekistan VII. How the World Bank Group Operates The World Bank Group’s Work in Uzbekistan: Year Comparison6 The World Bank Group’s Work in Uzbekistan: Collaboration 6 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2016: Uzbekistan VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7  Year comparison: As indicated in the chart, respondents in this year’s Country Survey had significantly higher levels of agreement with several statements below compared to respondents in the FY’13 Country Survey. 7 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Uzbekistan VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration  Collaboration: As indicated in the chart, respondents who collaborate with the WBG had significantly higher levels of agreement with several statements below compared to respondents who do not collaborate with the WBG. 27 World Bank Group Country Opinion Survey 2016: Uzbekistan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8 8 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2016: Uzbekistan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 29 World Bank Group Country Opinion Survey 2016: Uzbekistan VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 30 World Bank Group Country Opinion Survey 2016: Uzbekistan VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities9  Stakeholder groups: Among this year’s respondents, respondents from PMUs/ consultants on WBG-supported projects indicated the most frequent usage of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 9 Percentages in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Uzbekistan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Uzbekistan’s Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 All means in the charts on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Uzbekistan VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s knowledge “being translated enough into local language” compared to respondents in the FY’13 Country Survey. 11 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Uzbekistan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Uzbekistan’s Needs for Financial Instruments12 (Indicator Question) 12 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Uzbekistan IX. The Future Role of the WBG in Uzbekistan Selectivity of the World Bank Group’s Support 35 World Bank Group Country Opinion Survey 2016: Uzbekistan IX. The Future Role of the WBG in Uzbekistan (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing” (39%) and “reach out more to groups outside of Government” (38%) to make itself of greater value in Uzbekistan. 36 World Bank Group Country Opinion Survey 2016: Uzbekistan IX. The Future Role of the WBG in Uzbekistan (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “private sector” (39%), “NGOs” (35%), and “academia/think tanks/research institutes” (32%) to ensure better development results in Uzbekistan. 37 World Bank Group Country Opinion Survey 2016: Uzbekistan IX. The Future Role of the WBG in Uzbekistan (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “domestic private sector development” (25%), “agriculture and rural development” (25%), and “education” (23%). 38 World Bank Group Country Opinion Survey 2016: Uzbekistan IX. The Future Role of the WBG in Uzbekistan (continued) Future Combination of the WBG Services 39 World Bank Group Country Opinion Survey 2016: Uzbekistan X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 65) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Uzbekistan from “the Internet” (77%). 40 World Bank Group Country Opinion Survey 2016: Uzbekistan X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank website” (49%), “direct contact with World Bank” (35%), and “World Bank seminars/ workshops/conferences” (35%). 41 World Bank Group Country Opinion Survey 2016: Uzbekistan X. Communication and Outreach (continued) Access to Information13  Year comparison: This year’s respondents were significantly more aware of the WBG’s Access to Information Policy compared to respondents in the FY’13 Country Survey. 13 Percentages presented in the chart were calculated based on weighted data. 42 World Bank Group Country Opinion Survey 2016: Uzbekistan X. Communication and Outreach (continued) Access to Information (continued)14  Year comparison: This year’s respondents were significantly less likely to have requested information from the WBG on its activities compared to respondents in the FY’13 Country Survey. Access to the Internet  All respondents in this year’s Country Survey and FY’13 Country Survey indicated that they had access to the Internet. 14 Percentages presented in the charts on this page were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2016: Uzbekistan X. Communication and Outreach (continued) The WBG Website Usage15 15 All percentages and means presented in the charts on this page were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2016: Uzbekistan X. Communication and Outreach (continued) Use and Evaluation of the WBG’s Social Media Channels Information Sharing16 16 Means in the chart were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2016: Uzbekistan XI. Appendices A. Responses to All Questions across All Respondents...................... 47 B. Responses to All Questions by Stakeholder Groups ...................... 63 C. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 83 D. Responses to Selected Questions by Year..................................... 90 E. Indicator Questions as a Function of Exposure to the WBG .......... 96 F. WBG COS FY16 – Uzbekistan Questionnaire ................................ 97 Uzbekistan 46 World Bank Group Country Opinion Survey 2016: Uzbekistan Appendix A: Responses to All Questions across All Respondents (N=156) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Uzbekistan Percentage of Respondents 1. In general would you say that Uzbekistan is headed in ... ? (N=139) The right direction 90.6% The wrong direction 0.7% Not sure 8.6% 2. Listed below are a number of development priorities in Uzbekistan. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Uzbekistan? (Choose no more than THREE) (Responses Combined; N=141) Education 28.4% Private sector development 26.2% Public sector governance/reform 22.7% Job creation/employment 20.6% Social protection 16.3% Foreign direct investment 16.3% Energy and energy efficiency 15.6% Anti corruption 14.9% Agriculture and rural development 14.2% Infrastructure development 13.5% Global/regional integration 12.8% Food security 12.8% Economic growth 12.8% Health 8.5% Environmental sustainability and protection 7.8% International water management in Central Asia 5.7% Strengthening financial sector 5.7% Liberalization of trade and exports 5.7% Information and communications technology 5.0% Water and sanitation 4.3% Poverty reduction 4.3% Transport 4.3% Urban development 3.5% Global competitiveness 3.5% Privatization of large state-owned industrial enterprises 2.8% Natural resource management 2.8% Financial markets 2.1% Equality of opportunity 2.1% Regulatory framework 1.4% Gender 0.7% Law and justice 0.7% Communicable/non-communicable diseases 0.7% Climate change 0.0% Crime and violence 0.0% Disaster management 0.0% 47 World Bank Group Country Opinion Survey 2016: Uzbekistan A. General Issues Facing Uzbekistan (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Uzbekistan? (Choose no more than THREE) (Responses Combined; N=150) Job creation/employment 42.0% Private sector development 37.3% Economic growth 34.0% Education 24.7% Agriculture and rural development 18.7% Anti corruption 15.3% Infrastructure development 12.7% Social protection 12.7% Water and sanitation 10.7% Foreign direct investment 10.0% Energy and energy efficiency 9.3% Liberalization of trade and exports 9.3% Public sector governance/reform 8.0% Privatization of large state-owned industrial enterprises 6.0% Global competitiveness 5.3% Food security 5.3% Urban development 4.7% International water management in Central Asia 4.0% Global/regional integration 4.0% Strengthening financial sector 4.0% Equality of opportunity 3.3% Health 3.3% Information and communications technology 2.7% Climate change 2.0% Financial markets 2.0% Gender 1.3% Law and justice 1.3% Transport 1.3% Environmental sustainability and protection 1.3% Regulatory framework 0.7% Communicable/non-communicable diseases 0.7% Natural resource management 0.7% Crime and violence 0.0% Disaster management 0.0% 48 World Bank Group Country Opinion Survey 2016: Uzbekistan A. General Issues Facing Uzbekistan (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Uzbekistan? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=142) Consistent economic growth 40.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 30.3% businesses) Education and training that better ensure job opportunity 28.9% A growing middle class 20.4% Better employment opportunities for young people 14.1% More reliable social safety net 12.7% Better opportunity for the poor who live in rural areas 11.3% Greater equity of fiscal policy 8.5% Better quality public services 8.5% Greater access to micro-finance for the poor 7.0% Greater voice and participation for citizens to help ensure greater accountability 4.9% Other 4.2% Greater access to health and nutrition for citizens 2.1% Better employment opportunities for women 1.4% Better opportunity for the poor who live in urban areas 0.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Uzbekistan? Percentage of Respondents (Select only ONE response) (N=149) A very big problem 11.4% A moderately big problem 30.2% A small problem 40.3% Not a problem at all 8.7% Don't know 9.4% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=154) A very serious problem 37.0% A somewhat serious problem 48.7% Not too serious problem 6.5% Not a problem 2.6% Don't know 5.2% 49 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 153 0 6.53 2.25 Uzbekistan? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 136 18 7.15 2.21 effectiveness in Uzbekistan. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Uzbekistan solve its most 128 25 7.39 1.88 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 50 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Uzbekistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Uzbekistan? (Choose no more than THREE) (Responses Combined; N=149) Job creation/employment 26.8% Education 24.8% Agriculture and rural development 22.1% Energy and energy efficiency 22.1% Infrastructure development 18.8% Health 16.1% Public sector governance/reform 16.1% Private sector development 14.8% Water and sanitation 12.8% Environmental sustainability and protection 11.4% International water management in Central Asia 10.1% Liberalization of trade and exports 10.1% Economic growth 9.4% Strengthening financial sector 8.1% Foreign direct investment 7.4% Anti corruption 7.4% Global/regional integration 6.0% Poverty reduction 6.0% Transport 5.4% Social protection 4.7% Global competitiveness 4.7% Climate change 4.0% Financial markets 3.4% Urban development 3.4% Information and communications technology 3.4% Privatization of large state-owned industrial enterprises 2.7% Regulatory framework 2.7% Food security 2.0% Equality of opportunity 1.3% Natural resource management 1.3% Gender 0.7% Crime and violence 0.0% Law and justice 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 51 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=140) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Uzbekistan? Value Value Combined Financial resources 36.0% 10.7% 46.7% Capacity development 18.4% 21.4% 39.8% Technical assistance 12.5% 24.3% 36.8% Policy advice, studies, analyses 11.8% 8.6% 20.3% Help to bring discipline/effective supervision to implementation of 5.9% 8.6% investment projects 14.5% Mobilizing third party financial resources 4.4% 7.1% 11.6% Linkage to non-Bank expertise (i.e., South-South knowledge 4.4% 5.7% sharing) 10.1% Data and statistics 2.2% 5.0% 7.2% Donor coordination 2.2% 5.0% 7.2% Convening/facilitating 1.5% 2.9% 4.3% Other 0.7% 0.7% 1.4% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Uzbekistan? (Choose no more than TWO) (Responses Combined; N=147) Don’t know 22.4% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 18.4% policies and procedures) Not collaborating enough with stakeholders outside the Government 16.3% Not adequately sensitive to political/social realities in Uzbekistan 15.6% World Bank Group’s processes too complex 15.0% Too influenced by developed countries 14.3% Not enough public disclosure of its work 13.6% Imposing technocratic solutions without regard to political realities 10.9% Its advice and strategies do not lend themselves to practical problem solving 7.5% Not willing to honestly criticize policies and reform efforts in the country 7.5% Not exploring alternative policy options 6.1% Not client focused 3.4% Not aligned with other donors’ work 3.4% Not aligned with country priorities 2.7% Arrogant in its approach 1.4% Staff too inaccessible 1.4% Other 1.4% The credibility of its knowledge/data 0.7% 52 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Uzbekistan? (Choose no more than TWO) (Responses Combined; N=148) Investment lending 53.4% Capacity development 32.4% Technical assistance 28.4% Multi-sectoral approaches 22.3% Knowledge products/services 12.8% Policy based lending/budget support to the Government 9.5% Don’t know 9.5% Trust Fund management 3.4% Other 1.4% 8. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Uzbekistan? (Choose only ONE response) (N=147) To a fully sufficient degree 0.0% To a somewhat sufficient degree 22.4% To a somewhat insufficient degree 44.9% To a very insufficient degree 12.2% Don't know 20.4% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=150) Academia/think tanks/research institutes 40.0% Private sector 36.7% Media 16.0% Donor community 14.7% Beneficiaries 14.7% Local Government 14.0% Parliament 11.3% NGOs/Community Based Organizations 11.3% Youth/university groups 8.0% Don’t know 7.3% Foundations 6.7% Other 3.3% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 138 12 6.72 2.35 in Uzbekistan* 11. The World Bank Group’s work is aligned with what I consider the 132 18 7.15 2.11 development priorities for Uzbekistan* 53 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Uzbekistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 115 29 5.92 2.16 13. Flexibility (in terms of the institution’s products and services)* 113 32 5.81 2.12 14. Flexibility (in terms of changing country circumstances)* 119 27 5.79 2.31 15. Being inclusive* 96 46 6.19 2.01 16. Openness (sharing data and other information)* 124 19 7.05 2.29 17. Collaboration with the Government* 118 26 8.00 1.61 18. The speed in which it gets things accomplished on the ground* 120 24 6.85 2.13 19. Ease of access to the people at the World Bank Group who are making decisions 124 21 7.26 2.48 important to my work* 20. Collaboration with civil society* 93 53 6.06 2.18 21. Staff accessibility* 124 23 7.30 2.35 22. Collaboration with other donors and development partners* 89 55 6.70 2.12 23. Collaboration with the private sector* 82 63 5.49 2.32 24. Straightforwardness and honesty* 107 36 7.19 2.05 25. Treating clients and stakeholders in Uzbekistan with respect* 115 27 8.21 1.69 26. Being a long-term partner* 110 31 8.19 1.80 27. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=145) The World Bank Group is not sensitive enough to political/social realities on the 51.7% ground Reforms are not well thought out in light of country challenges 29.7% There is not an adequate level of citizen/civil society participation 15.9% Poor donor coordination 15.2% The World Bank Group works too slowly 13.8% Political pressures and obstacles 11.7% Lack of/inadequate levels of capacity in Government 9.0% The World Bank Group does not do adequate follow through/follow-up 8.3% Other 6.9% The Government works inefficiently 6.2% 54 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Uzbekistan? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 107 27 4.18 2.98 2. Financial markets 132 10 7.91 2.25 3. Transport 130 5 8.11 1.91 4. Anti corruption 125 15 7.09 2.95 5. Law and justice 128 12 6.44 2.74 6. Urban development 131 8 7.70 2.09 7. Environmental sustainability and protection 139 2 8.45 1.83 8. Liberalization of trade and exports 134 8 7.77 2.25 9. Information and communications technology 137 6 8.30 2.04 10. Poverty reduction 134 5 8.63 1.92 11. Gender 128 11 6.30 2.65 12. Private sector development 141 3 8.47 1.81 13. Foreign direct investment 138 6 8.65 1.83 14. Water and sanitation 140 3 8.48 2.03 15. Regulatory framework 130 10 7.18 2.41 16. Economic growth 138 5 8.49 1.91 17. Energy and energy efficiency 137 4 8.64 1.66 18. Disaster management 130 9 6.74 2.72 19. Public sector governance/reform 130 12 7.11 2.63 20. Job creation/employment 140 4 8.29 2.00 21. Communicable/non-communicable diseases 124 15 7.06 2.54 22. Equality of opportunity 129 12 6.93 2.52 23. Social protection 131 12 7.06 2.58 24. International water management in Central Asia 136 8 8.32 1.95 25. Global/regional integration 126 15 7.59 2.30 26. Food security 131 12 7.41 2.30 27. Natural resource management 129 13 6.60 2.67 28. Health 134 9 8.24 2.11 29. Climate change 136 8 7.43 2.57 30. Agriculture and rural development 140 3 8.45 1.68 31. Education 136 5 8.42 2.17 32. Privatization of large state-owned industrial enterprises 128 12 6.41 2.80 33. Strengthening financial sector 132 12 7.83 2.33 34. Infrastructure development 137 5 8.47 1.98 35. Global competitiveness 133 11 7.95 2.26 55 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Uzbekistan? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender 58 89 6.34 2.29 2. Information and communications technology 69 78 6.55 2.07 3. Transport 83 62 6.94 2.27 4. Privatization of large state-owned industrial enterprises 59 86 5.47 2.60 5. Law and justice 59 83 5.34 2.54 6. Urban development 75 67 6.63 2.28 7. Environmental sustainability and protection 94 48 7.04 2.15 8. Regulatory framework 60 82 6.33 2.21 9. Communicable/non-communicable diseases 63 78 6.65 2.48 10. Poverty reduction 86 58 6.80 2.25 11. Anti corruption 55 87 4.95 2.72 12. Private sector development 88 56 6.22 2.36 13. Foreign direct investment 87 56 6.30 2.43 14. Water and sanitation 100 43 7.39 2.03 15. Liberalization of trade and exports 59 82 5.97 2.07 16. Economic growth 85 57 7.09 2.02 17. Health 92 50 7.74 1.81 18. Disaster management 48 93 5.88 2.41 19. Public sector governance/reform 67 77 5.76 2.41 20. Job creation/employment 87 58 5.99 2.35 21. Financial markets 77 67 6.12 2.33 22. Equality of opportunity 66 74 6.11 2.31 23. Energy and energy efficiency 100 42 7.50 2.22 24. International water management in Central Asia 92 54 6.05 2.52 25. Global/regional integration 62 81 6.06 2.14 26. Food security 68 75 6.40 2.17 27. Education 87 56 6.84 2.34 28. Social protection 59 83 5.41 2.46 29. Climate change 76 70 6.37 2.42 30. Agriculture and rural development 96 52 6.95 2.33 31. Natural resource management 64 80 5.67 2.49 32. Infrastructure development 86 56 6.86 2.27 33. Global competitiveness 59 85 5.88 2.38 34. Strengthening financial sector 71 74 6.35 2.34 56 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Uzbekistan? (1-To no degree at all, 10-To a very significant 132 19 6.70 2.07 degree) To what extent do you agree with the following statements about the World Bank Group in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Trust 127 25 6.66 2.30 Funds, etc.) meet the needs of Uzbekistan* 5. The World Bank Group meets Uzbekistan’s needs for knowledge services 118 31 6.36 2.23 (e.g., research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Uzbekistan? (1-To no degree at all, 10-To a very significant 96 54 6.19 2.01 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=150) Weekly 5.3% Monthly 18.7% A few times a year 42.0% Rarely 26.7% Never 7.3% In Uzbekistan, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 120 29 6.42 2.26 3. Include appropriate level of stakeholder involvement during preparation 116 29 6.53 2.03 4. Lead to practical solutions 119 25 6.35 2.06 5. Are accessible (well written and easy to understand) 126 22 6.74 2.17 6. Are source of relevant information on global good practices 127 20 7.15 2.02 7. Are adequately disseminated 121 26 6.40 2.24 8. Are translated enough into local language 116 31 6.32 2.31 9. Are adaptable to Uzbekistan’s specific development challenges and country 125 25 6.40 2.11 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 135 15 7.99 2.00 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 126 26 7.33 1.97 technical quality) 57 World Bank Group Country Opinion Survey 2016: Uzbekistan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 97 50 7.58 2.03 2. The World Bank Group effectively monitors and evaluates the projects and 122 23 7.27 2.05 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 104 41 7.37 2.00 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 76 68 7.33 1.98 5. The World Bank Group’s conditions on its lending are reasonable 97 45 7.79 1.74 6. The World Bank Group takes decisions quickly in Uzbekistan* 105 40 6.55 2.12 7. Working with the World Bank Group increases Uzbekistan’s institutional 126 21 7.76 1.97 capacity 8. Where country systems are adequate, the World Bank Group makes 94 52 6.80 2.27 appropriate use of them* 9. The World Bank Group provides effective implementation support 118 28 7.54 2.06 WBG Promoting PPP in Uzbekistan N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Uzbekistan? (1-To no degree 80 71 6.45 1.97 at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Uzbekistan? (Select only one response) (N=150) The World Bank Group is sufficiently selective and focuses on the most important 58.0% development challenges in Uzbekistan The World Bank Group is not sufficiently selective in Uzbekistan, and it is involved in 12.7% too many areas of development Don't know 29.3% F. The Future Role of the World Bank Group in Uzbekistan 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Uzbekistan? (Choose no more than TWO) (Responses Combined; N=150) Increase the level of capacity development in the country 26.0% Reduce the complexity of obtaining World Bank Group financing 24.0% Offer more innovative financial products 22.7% Collaborate more effectively with Government clients 21.3% Reach out more to groups outside of Government 20.0% Offer more innovative knowledge services 18.7% Improve the quality of its experts as related to Uzbekistan’s specific challenges 15.3% Ensure greater selectivity in its work 10.7% Provide more adequate data/knowledge/statistics/figures on Uzbekistan’s 10.7% economy Work faster 8.7% Improve the competitiveness of its financing compared to markets 6.0% Other 3.3% 58 World Bank Group Country Opinion Survey 2016: Uzbekistan F. The Future Role of the World Bank Group in Uzbekistan (continued) 2. When considering the combination of services that the World Bank Group offers in Uzbekistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Uzbekistan? (Select only ONE response) (N=152) Financial services 38.8% Knowledge products 34.9% The combination is appropriate for Uzbekistan 11.8% Don't know 9.9% Convening services 2.6% None of the above 2.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Uzbekistan? (Choose no more than TWO) (Responses Combined; N=146) Internet 69.2% Local television 27.4% Periodicals 19.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 17.8% Local newspapers 13.7% Other 11.0% International television 9.6% International newspapers 3.4% Local radio 3.4% International radio 0.7% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=148) World Bank Group’s seminars/workshops/conferences 44.6% World Bank Group’s website 43.2% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 27.0% World Bank Group’s publications and other written materials 27.0% e-Newsletters 27.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 11.5% Mobile phones 2.0% Other 2.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=133) Yes 36.8% No 63.2% 59 World Bank Group Country Opinion Survey 2016: Uzbekistan G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group’s Access to Information Policies? (Select only ONE response) (N=41) World Bank Group's website 41.5% World Bank Group's seminars/workshops/conferences 39.0% World Bank Group's e-Newsletters 9.8% News/Media 4.9% Colleagues/Friends/Peer organizations 4.9% Other 0.0% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=113) Yes 19.5% No 80.5% Percentage of Respondents 6. Were you able to obtain this information? (N=16) Yes 81.3% No 18.8% Percentage of Respondents 7. Do you have access to the Internet? (N=113) Yes 97.3% No 2.7% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=109) Yes 81.7% No 18.3% 9. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=109) Yes 27.5% No 72.5% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=137) High speed/WiFi 78.8% Dial-up 21.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 119 24 7.31 2.12 12. I find the information on the World Bank Group’s websites useful 120 19 8.11 1.78 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 78 64 6.46 2.62 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 127 17 7.96 2.16 15. The World Bank Group is responsive to my information requests and inquiries 97 41 7.54 2.58 60 World Bank Group Country Opinion Survey 2016: Uzbekistan H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=146) Employee of a Ministry/Ministerial Department/Implementation Agency 21.2% Academia/Research Institute/Think Tank 15.1% PMU/Consultant/Contractor working on WBG supported project 11.6% Financial Sector/Private Bank 11.0% NGO/Community Based Organization 9.6% Other 8.9% Bilateral/Multilateral Agency 5.5% Media 5.5% Private Sector Organization 4.8% Private Foundation 2.7% Independent Government Institution 2.1% Office of the President/Prime Minister 0.7% Local Government Office or Staff 0.7% Youth Group 0.7% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=147) Finance and markets 16.3% Generalist (specialized in multiple sectors) 12.9% Education 10.9% Other 10.9% Environment and natural resources 8.8% Energy and extractives 8.2% Health, nutrition, and population 6.1% Agriculture 5.4% Macroeconomics and fiscal management 4.1% Transport and ICT 4.1% Water 3.4% Trade and competitiveness 2.7% Governance 2.7% Social protection and labor 2.0% Public-private partnerships 0.7% Climate change 0.7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (N=150) Yes 63.3% No 36.7% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Uzbekistan? (Select only ONE response) (N=142) The World Bank (IBRD/IDA) 79.6% The International Finance Corporation (IFC) 12.7% The Multilateral Investment Guarantee Agency (MIGA) 1.4% Other 6.3% 61 World Bank Group Country Opinion Survey 2016: Uzbekistan H. Background Information (continued) Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=144) Yes 46.5% No 53.5% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Uzbekistan? (Select only ONE response) (N=66) The two institutions work well together 34.8% The way the two institutions work together needs improvement 28.8% The two institutions do not work well together 6.1% Don't know 30.3% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Uzbekistan? (Choose no more than TWO) (Responses Combined; N=138) Collaborate as part of my professional duties 52.2% Engage in World Bank Group related/sponsored events/activities 34.8% Use World Bank Group reports/data 29.7% Use World Bank Group website for information, data, research, etc. 23.9% Observer (i.e., follow in media, discuss in informal conversations, etc.) 8.7% Percentage of Respondents 8. What’s your gender? (N=151) Female 35.8% Male 64.2% Percentage of Respondents 9. Which best represents your geographic location? (N=152) Tashkent city 94.7% Regional center (Oblast center) 4.6% District (Rayon) 0.7% Other 0.0% 62 World Bank Group Country Opinion Survey 2016: Uzbekistan Appendix B: Responses to All Questions by Stakeholder Groups17 Employee of a Ministry/Ministerial Department/Implementation Agency N=31  PMU/Consultant/Contractor working on WBG supported project N=17  Bilateral/Multilateral Agency N=8  Private Sector/Financial Sector/Private Bank N=23  CSO N=19 Media N=8 Academia/Research Institute/Think Tanks N=22 Other N=18 A. General Issues facing Uzbekistan In general would you say that Uzbekistan is headed in...? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other The right direction 96.2% 93.3% 57.1% 90.9% 89.5% 100.0% 78.9% 100.0% The wrong direction 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Not sure 3.8% 6.7% 42.9% 9.1% 10.5% 0.0% 15.8% 0.0% 17 Only 146 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 63 World Bank Group Country Opinion Survey 2016: Uzbekistan A. General Issues facing Uzbekistan (continued) Listed below are a number of development priorities in Uzbekistan. Please identify which of the following you consider the most important development priorities in Uzbekistan? (Choose no more than THREE) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Global/regional integration 6.9% 0.0% 0.0% 4.5% 18.8% 25.0% 26.3% 18.8% Food security* 20.7% 25.0% 0.0% 4.5% 0.0% 37.5% 0.0% 25.0% Public sector governance/reform 17.2% 18.8% 12.5% 18.2% 12.5% 12.5% 42.1% 43.8% Social protection* 20.7% 6.3% 12.5% 4.5% 50.0% 25.0% 10.5% 6.3% Gender 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Privatization of large state-owned industrial enterprises 0.0% 0.0% 0.0% 13.6% 0.0% 0.0% 0.0% 6.3% Private sector development 10.3% 25.0% 25.0% 22.7% 37.5% 25.0% 36.8% 50.0% Foreign direct investment* 6.9% 18.8% 12.5% 45.5% 12.5% 0.0% 5.3% 12.5% Urban development 0.0% 12.5% 0.0% 0.0% 12.5% 0.0% 5.3% 0.0% Energy and energy efficiency* 37.9% 6.3% 12.5% 13.6% 6.3% 0.0% 10.5% 18.8% Job creation/employment 20.7% 25.0% 12.5% 18.2% 6.3% 25.0% 36.8% 18.8% International water management in Central Asia 3.4% 6.3% 12.5% 0.0% 12.5% 12.5% 10.5% 0.0% Strengthening financial sector 10.3% 0.0% 0.0% 13.6% 6.3% 0.0% 5.3% 0.0% Financial markets 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Water and sanitation 6.9% 12.5% 0.0% 0.0% 6.3% 0.0% 0.0% 6.3% Environmental sustainability and protection 0.0% 6.3% 25.0% 9.1% 18.8% 12.5% 0.0% 12.5% Equality of opportunity 0.0% 0.0% 12.5% 0.0% 6.3% 0.0% 5.3% 0.0% Health 6.9% 18.8% 12.5% 9.1% 0.0% 12.5% 0.0% 12.5% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 3.4% 6.3% 12.5% 0.0% 6.3% 12.5% 5.3% 0.0% Transport* 17.2% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Education 20.7% 50.0% 37.5% 27.3% 18.8% 50.0% 31.6% 6.3% Agriculture and rural development 13.8% 18.8% 25.0% 27.3% 6.3% 0.0% 5.3% 12.5% Infrastructure development* 37.9% 6.3% 12.5% 9.1% 0.0% 0.0% 5.3% 12.5% Liberalization of trade and exports 0.0% 0.0% 12.5% 4.5% 6.3% 12.5% 15.8% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 10.3% 18.8% 25.0% 13.6% 25.0% 12.5% 21.1% 6.3% Law and justice 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global competitiveness 6.9% 0.0% 0.0% 4.5% 6.3% 0.0% 5.3% 0.0% Natural resource management 3.4% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 6.3% Economic growth 6.9% 6.3% 12.5% 22.7% 12.5% 0.0% 0.0% 25.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 6.9% 0.0% 0.0% 4.5% 0.0% 12.5% 10.5% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Uzbekistan A. General Issues facing Uzbekistan (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uzbekistan? (Choose no more than THREE) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Water and sanitation* 29.0% 11.8% 0.0% 0.0% 0.0% 12.5% 4.5% 6.7% Equality of opportunity* 3.2% 5.9% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% International water management in Central Asia 3.2% 5.9% 12.5% 4.8% 0.0% 0.0% 0.0% 13.3% Climate change 0.0% 0.0% 12.5% 0.0% 5.3% 0.0% 0.0% 0.0% Global/regional integration 0.0% 5.9% 0.0% 0.0% 10.5% 0.0% 9.1% 0.0% Gender 3.2% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Infrastructure development 22.6% 17.6% 12.5% 9.5% 5.3% 0.0% 13.6% 0.0% Economic growth 35.5% 17.6% 12.5% 33.3% 47.4% 37.5% 31.8% 46.7% Urban development 6.5% 0.0% 0.0% 9.5% 5.3% 0.0% 4.5% 0.0% Regulatory framework 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Social protection* 6.5% 17.6% 25.0% 0.0% 31.6% 0.0% 4.5% 33.3% Law and justice* 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 4.5% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases* 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% Global competitiveness 3.2% 0.0% 12.5% 4.8% 5.3% 12.5% 13.6% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 9.1% 0.0% Anti corruption 12.9% 11.8% 0.0% 14.3% 21.1% 25.0% 22.7% 20.0% Education 22.6% 23.5% 50.0% 19.0% 21.1% 37.5% 31.8% 20.0% Foreign direct investment* 3.2% 5.9% 0.0% 33.3% 5.3% 0.0% 4.5% 13.3% Energy and energy efficiency* 25.8% 5.9% 0.0% 4.8% 5.3% 0.0% 13.6% 0.0% Public sector governance/reform 6.5% 5.9% 0.0% 4.8% 5.3% 25.0% 9.1% 20.0% Private sector development 38.7% 29.4% 25.0% 57.1% 15.8% 62.5% 36.4% 33.3% Privatization of large state-owned industrial enterprises 3.2% 0.0% 0.0% 19.0% 5.3% 0.0% 4.5% 6.7% Natural resource management 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability and protection 0.0% 5.9% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Health 3.2% 11.8% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Agriculture and rural development 22.6% 17.6% 37.5% 23.8% 21.1% 0.0% 9.1% 26.7% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 38.7% 52.9% 50.0% 47.6% 31.6% 50.0% 36.4% 46.7% Financial markets 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 4.5% 0.0% Liberalization of trade and exports 0.0% 11.8% 12.5% 0.0% 15.8% 12.5% 18.2% 13.3% Strengthening financial sector 3.2% 11.8% 0.0% 4.8% 5.3% 0.0% 4.5% 0.0% Food security 9.7% 11.8% 0.0% 0.0% 0.0% 12.5% 9.1% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Uzbekistan A. General Issues facing Uzbekistan (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Uzbekistan? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Consistent economic growth 51.9% 23.1% 12.5% 50.0% 47.4% 25.0% 31.8% 37.5% More reliable social safety net 7.4% 23.1% 37.5% 4.5% 26.3% 0.0% 9.1% 6.3% Greater access to micro-finance for the poor 7.4% 15.4% 12.5% 13.6% 0.0% 0.0% 4.5% 0.0% Greater voice and participation for citizens to help ensure greater 0.0% 7.7% 25.0% 0.0% 0.0% 37.5% 0.0% 6.3% accountability* Greater access to health and nutrition for citizens 0.0% 0.0% 0.0% 4.5% 5.3% 12.5% 0.0% 0.0% Better entrepreneurial opportunities (i.e., to start small and medium sized 14.8% 23.1% 12.5% 36.4% 31.6% 37.5% 31.8% 56.3% businesses) A growing middle class 3.7% 38.5% 12.5% 31.8% 21.1% 12.5% 22.7% 18.8% Better opportunity for the poor who live in rural areas 11.1% 23.1% 12.5% 13.6% 5.3% 0.0% 18.2% 6.3% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Better employment opportunities for young people 22.2% 15.4% 25.0% 9.1% 10.5% 12.5% 4.5% 25.0% Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 4.5% 0.0% Greater equity of fiscal policy 14.8% 0.0% 0.0% 4.5% 21.1% 12.5% 4.5% 6.3% Education and training that better ensure job opportunity 29.6% 23.1% 25.0% 27.3% 15.8% 50.0% 40.9% 25.0% Better quality public services 22.2% 7.7% 0.0% 4.5% 5.3% 0.0% 13.6% 0.0% Other 0.0% 0.0% 12.5% 0.0% 5.3% 0.0% 13.6% 6.3% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Uzbekistan?* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other A very big problem 6.5% 11.8% 25.0% 0.0% 21.1% 0.0% 18.2% 11.8% A moderately big problem 32.3% 41.2% 25.0% 28.6% 31.6% 87.5% 18.2% 17.6% A small problem 38.7% 11.8% 25.0% 61.9% 31.6% 12.5% 63.6% 35.3% Not a problem at all 16.1% 11.8% 25.0% 4.8% 10.5% 0.0% 0.0% 0.0% Don't know 6.5% 23.5% 0.0% 4.8% 5.3% 0.0% 0.0% 35.3% *Significantly different between stakeholder groups In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other A very serious problem 41.9% 29.4% 37.5% 26.1% 52.6% 25.0% 22.7% 44.4% A somewhat serious problem 32.3% 64.7% 62.5% 60.9% 26.3% 50.0% 72.7% 44.4% Not too serious problem 3.2% 5.9% 0.0% 13.0% 10.5% 25.0% 4.5% 0.0% Not a problem 6.5% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 5.6% Don't know 16.1% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 5.6% 66 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 31 7.42 2.42 17 7.35 2.26 8 5.50 2.07 23 6.61 1.62 19 5.05 2.37 8 5.63 2.00 22 6.41 2.11 17 6.71 1.79 Bank Group in Uzbekistan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 29 7.59 2.28 16 7.56 2.34 8 6.63 2.39 21 7.71 1.59 14 6.50 2.74 8 7.13 2.42 19 6.16 2.06 13 7.31 1.89 Uzbekistan. (1-Not effective at all, 10-Very effective) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Uzbekistan 30 7.07 2.02 15 8.00 1.81 6 6.67 1.21 19 7.68 1.67 14 7.64 2.06 7 8.29 0.49 18 6.67 2.20 12 8.00 0.85 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 67 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uzbekistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uzbekistan? (Choose no more than THREE) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Health 3.2% 31.3% 25.0% 13.0% 17.6% 25.0% 13.6% 25.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 9.7% 12.5% 12.5% 8.7% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 16.1% 31.3% 37.5% 39.1% 17.6% 12.5% 9.1% 18.8% Global/regional integration 0.0% 6.3% 0.0% 0.0% 5.9% 12.5% 9.1% 12.5% Strengthening financial sector 0.0% 12.5% 0.0% 13.0% 5.9% 0.0% 18.2% 0.0% Job creation/employment 29.0% 18.8% 0.0% 30.4% 23.5% 12.5% 31.8% 43.8% Public sector governance/reform 3.2% 6.3% 25.0% 13.0% 11.8% 25.0% 36.4% 25.0% Social protection 3.2% 0.0% 12.5% 0.0% 5.9% 0.0% 13.6% 6.3% International water management in Central Asia 6.5% 12.5% 12.5% 0.0% 11.8% 37.5% 9.1% 18.8% Foreign direct investment 6.5% 0.0% 0.0% 8.7% 17.6% 12.5% 9.1% 0.0% Education 19.4% 50.0% 37.5% 13.0% 17.6% 25.0% 36.4% 12.5% Privatization of large state-owned industrial enterprises 3.2% 0.0% 12.5% 4.3% 0.0% 0.0% 0.0% 6.3% Energy and energy efficiency* 48.4% 25.0% 0.0% 4.3% 23.5% 25.0% 9.1% 31.3% Gender 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Financial markets 3.2% 0.0% 0.0% 8.7% 5.9% 0.0% 0.0% 0.0% Urban development 0.0% 12.5% 0.0% 4.3% 5.9% 0.0% 4.5% 0.0% Environmental sustainability and protection* 3.2% 12.5% 25.0% 21.7% 29.4% 12.5% 0.0% 6.3% Economic growth 3.2% 6.3% 0.0% 8.7% 23.5% 0.0% 4.5% 25.0% Private sector development* 3.2% 12.5% 12.5% 43.5% 0.0% 25.0% 13.6% 18.8% Water and sanitation* 35.5% 0.0% 0.0% 4.3% 11.8% 0.0% 9.1% 18.8% Food security 6.5% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 12.5% 0.0% 5.9% 12.5% 0.0% 6.3% Global competitiveness 6.5% 0.0% 0.0% 4.3% 5.9% 0.0% 9.1% 0.0% Information and communications technology 0.0% 0.0% 0.0% 4.3% 0.0% 12.5% 0.0% 0.0% Liberalization of trade and exports 3.2% 12.5% 12.5% 4.3% 5.9% 12.5% 18.2% 18.8% Equality of opportunity 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 6.3% 12.5% 0.0% 5.9% 0.0% 4.5% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Infrastructure development 35.5% 18.8% 25.0% 17.4% 0.0% 25.0% 22.7% 6.3% Natural resource management 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% Poverty reduction 12.9% 0.0% 12.5% 4.3% 11.8% 0.0% 4.5% 0.0% Anti corruption 9.7% 6.3% 0.0% 4.3% 17.6% 12.5% 4.5% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uzbekistan? PMU/ Bilateral/ Private Sector/ Academia/ Greatest Value Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Policy advice, studies, analyses* 0.0% 11.8% 37.5% 0.0% 12.5% 0.0% 28.6% 15.4% Data and statistics 0.0% 0.0% 12.5% 0.0% 6.3% 0.0% 4.8% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 6.3% 14.3% 0.0% 0.0% Financial resources* 56.0% 47.1% 12.5% 57.1% 31.3% 14.3% 4.8% 15.4% Capacity development 32.0% 17.6% 12.5% 9.5% 12.5% 42.9% 19.0% 7.7% Technical assistance* 8.0% 11.8% 0.0% 4.8% 6.3% 0.0% 28.6% 38.5% Help to bring discipline/effective supervision to implementation of investment 4.0% 5.9% 0.0% 4.8% 12.5% 28.6% 0.0% 7.7% projects Mobilizing third party financial resources 0.0% 5.9% 0.0% 4.8% 12.5% 0.0% 4.8% 7.7% Donor coordination 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 4.8% 7.7% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% 12.5% 14.3% 0.0% 0.0% 4.8% 0.0% Other* 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups PMU/ Bilateral/ Private Sector/ Academia/ 2nd Greatest Value Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Policy advice, studies, analyses* 0.0% 0.0% 0.0% 4.8% 6.7% 25.0% 28.6% 7.1% Data and statistics* 0.0% 5.9% 25.0% 0.0% 0.0% 12.5% 14.3% 0.0% Convening/facilitating* 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial resources 7.1% 17.6% 0.0% 14.3% 13.3% 12.5% 4.8% 21.4% Capacity development 32.1% 35.3% 12.5% 23.8% 20.0% 12.5% 14.3% 14.3% Technical assistance 21.4% 29.4% 25.0% 28.6% 26.7% 0.0% 14.3% 21.4% Help to bring discipline/effective supervision to implementation of investment 10.7% 0.0% 0.0% 14.3% 13.3% 0.0% 9.5% 14.3% projects Mobilizing third party financial resources 3.6% 11.8% 12.5% 9.5% 6.7% 12.5% 4.8% 7.1% Donor coordination 7.1% 0.0% 12.5% 0.0% 13.3% 0.0% 0.0% 14.3% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 3.6% 0.0% 0.0% 4.8% 0.0% 25.0% 9.5% 0.0% Other* 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uzbekistan? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Too influenced by developed countries 30.0% 6.7% 0.0% 8.7% 11.1% 25.0% 4.8% 18.8% Not exploring alternative policy options 0.0% 13.3% 0.0% 4.3% 11.1% 0.0% 9.5% 6.3% Not collaborating enough with stakeholders outside the Government 3.3% 0.0% 25.0% 21.7% 27.8% 25.0% 23.8% 25.0% Its advice and strategies do not lend themselves to practical problem solving 3.3% 6.7% 25.0% 4.3% 5.6% 12.5% 4.8% 18.8% Not enough public disclosure of its work* 0.0% 0.0% 25.0% 4.3% 11.1% 37.5% 33.3% 18.8% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 4.8% 0.0% Not client focused 3.3% 6.7% 0.0% 8.7% 0.0% 0.0% 4.8% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% World Bank Group’s processes too complex 23.3% 13.3% 0.0% 21.7% 22.2% 12.5% 4.8% 6.3% Not willing to honestly criticize policies and reform efforts in the country* 10.0% 0.0% 12.5% 0.0% 0.0% 25.0% 23.8% 0.0% Staff too inaccessible 3.3% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Imposing technocratic solutions without regard to political realities 26.7% 13.3% 12.5% 4.3% 0.0% 0.0% 9.5% 6.3% World Bank Group’s processes too slow (e.g., too bureaucratic in its 33.3% 6.7% 0.0% 30.4% 11.1% 25.0% 9.5% 12.5% operational policies and procedures) Not aligned with other donors’ work* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 19.0% 6.3% Not aligned with country priorities 3.3% 0.0% 0.0% 4.3% 5.6% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in Uzbekistan 10.0% 20.0% 25.0% 0.0% 16.7% 12.5% 28.6% 25.0% Other 0.0% 0.0% 12.5% 0.0% 5.6% 0.0% 0.0% 0.0% Don’t know* 13.3% 60.0% 0.0% 30.4% 22.2% 0.0% 0.0% 37.5% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Uzbekistan? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Trust Fund management 3.4% 0.0% 0.0% 4.5% 0.0% 0.0% 4.5% 0.0% Knowledge products/services* 3.4% 6.3% 12.5% 4.5% 16.7% 25.0% 36.4% 5.9% Capacity development 44.8% 37.5% 37.5% 18.2% 27.8% 62.5% 22.7% 29.4% Technical assistance* 51.7% 18.8% 0.0% 22.7% 22.2% 37.5% 31.8% 17.6% Investment lending 55.2% 68.8% 37.5% 68.2% 44.4% 37.5% 45.5% 64.7% Policy based lending/budget support to the Government* 3.4% 0.0% 37.5% 4.5% 16.7% 12.5% 4.5% 17.6% Multi-sectoral approaches 3.4% 37.5% 25.0% 27.3% 11.1% 25.0% 27.3% 35.3% Other 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 4.5% 0.0% Don’t know 3.4% 6.3% 25.0% 9.1% 16.7% 0.0% 9.1% 11.8% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Uzbekistan? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other To a fully sufficient degree 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 34.5% 6.3% 14.3% 31.8% 21.1% 25.0% 18.2% 6.3% To a somewhat insufficient degree 41.4% 68.8% 57.1% 36.4% 31.6% 62.5% 50.0% 43.8% To a very insufficient degree 10.3% 6.3% 14.3% 4.5% 21.1% 0.0% 13.6% 25.0% Don't know 13.8% 18.8% 14.3% 27.3% 26.3% 12.5% 18.2% 25.0% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Parliament 6.9% 17.6% 25.0% 17.4% 11.1% 25.0% 4.5% 5.9% Donor community 13.8% 17.6% 37.5% 13.0% 16.7% 0.0% 18.2% 5.9% Media 10.3% 5.9% 25.0% 30.4% 11.1% 37.5% 22.7% 5.9% Local Government 17.2% 17.6% 25.0% 4.3% 11.1% 12.5% 0.0% 29.4% Private sector 41.4% 29.4% 0.0% 43.5% 33.3% 37.5% 40.9% 41.2% Academia/think tanks/research institutes* 44.8% 23.5% 0.0% 26.1% 33.3% 50.0% 86.4% 29.4% NGOs/Community Based Organizations* 0.0% 5.9% 12.5% 8.7% 38.9% 12.5% 13.6% 11.8% Youth/university groups 10.3% 17.6% 12.5% 8.7% 0.0% 0.0% 4.5% 0.0% Beneficiaries* 13.8% 35.3% 25.0% 4.3% 0.0% 25.0% 4.5% 29.4% Foundations 6.9% 0.0% 12.5% 8.7% 5.6% 0.0% 0.0% 17.6% Other 0.0% 5.9% 12.5% 0.0% 11.1% 0.0% 0.0% 5.9% Don’t know 6.9% 11.8% 0.0% 13.0% 5.6% 0.0% 4.5% 5.9% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 30 6.33 2.23 15 8.27 1.83 8 6.63 1.51 20 6.85 2.35 15 6.67 2.99 7 7.14 1.77 21 5.33 2.24 17 7.24 2.41 relevant role in development in Uzbekistan* The World Bank Group’s work is aligned with what I consider the development priorities for 29 6.86 2.31 14 8.43 1.95 8 6.50 1.77 20 7.95 1.57 15 6.67 2.79 7 8.00 1.83 20 6.35 1.79 15 6.93 1.79 Uzbekistan* *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uzbekistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 26 5.92 2.06 16 6.88 2.16 6 6.33 1.37 16 6.56 2.50 11 4.91 2.39 7 5.57 1.90 15 5.13 2.23 12 6.08 1.62 Flexibility (in terms of the institution’s products 25 5.96 2.07 15 6.53 1.81 6 5.83 2.04 15 6.53 2.83 10 4.40 1.43 7 6.43 2.51 16 5.00 2.25 13 5.85 1.14 and services) Flexibility (in terms of changing country 27 4.70 2.71 15 6.67 1.72 5 6.20 2.05 18 6.22 2.51 10 5.30 2.21 7 6.57 2.30 17 5.65 2.23 14 6.64 1.45 circumstances) Being inclusive* 23 5.70 1.99 10 7.20 1.62 6 6.17 0.98 11 5.64 2.06 8 5.13 2.30 5 8.40 1.95 15 6.93 1.94 12 5.83 1.99 Openness (sharing data and other information) 27 7.44 2.22 15 7.47 1.92 8 5.63 2.07 20 7.75 1.89 10 7.00 2.75 7 7.86 1.86 19 6.42 2.57 12 6.33 2.50 Collaboration with the Government* 28 8.50 1.45 15 8.33 1.29 7 7.57 1.51 17 8.65 1.50 10 7.40 1.84 8 7.88 1.96 18 6.89 1.57 10 7.80 1.48 The speed in which it gets things accomplished 28 7.39 2.06 16 7.25 1.77 7 6.14 1.95 15 7.80 2.01 10 5.40 1.35 8 6.88 2.47 18 6.11 2.45 12 6.25 1.86 on the ground* Ease of access to the people at the WBG who 31 7.77 2.25 15 8.07 2.25 7 6.71 2.50 19 8.32 1.92 10 5.70 3.37 8 6.63 2.26 16 6.75 2.44 13 6.62 2.26 are making decisions important to my work Collaboration with civil society 20 6.25 1.89 12 7.50 1.31 5 4.80 1.92 8 6.38 2.39 13 5.31 2.56 5 7.20 2.28 15 5.67 2.13 11 5.73 2.24 Staff accessibility 30 7.33 2.41 17 7.94 1.92 6 6.33 2.66 19 8.37 1.42 11 6.45 2.98 7 8.00 1.73 17 6.41 2.55 13 7.15 2.44 Collaboration with other donors and development 17 7.00 1.94 9 8.11 1.54 8 6.38 1.60 8 6.25 2.82 10 5.40 2.01 6 8.67 1.03 15 5.47 1.81 12 7.67 2.06 partners* Collaboration with the private sector* 16 4.44 2.76 6 7.17 0.98 6 5.00 1.90 12 6.50 2.15 8 6.13 2.30 6 6.50 1.76 13 4.08 1.93 10 6.10 1.79 Straightforwardness and honesty* 20 6.45 2.31 13 8.08 1.50 7 6.14 1.21 15 8.80 1.52 11 6.64 2.62 6 7.83 1.17 18 6.28 2.16 12 7.58 1.31 Treating clients and stakeholders in Uzbekistan 25 7.60 2.16 15 8.27 1.75 5 7.60 1.14 18 9.17 1.15 11 8.36 1.57 7 9.29 0.76 16 7.63 1.59 12 8.25 1.29 with respect* Being a long-term partner 24 8.38 1.76 15 8.40 1.30 6 7.83 1.17 15 8.93 1.22 10 8.20 1.81 7 8.86 1.57 16 7.13 2.42 11 8.18 1.83 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other The Government works inefficiently 0.0% 6.3% 28.6% 4.8% 0.0% 12.5% 13.6% 6.7% Poor donor coordination 10.0% 6.3% 28.6% 28.6% 11.1% 12.5% 13.6% 26.7% The World Bank Group is not sensitive enough to political/social realities on the 66.7% 75.0% 28.6% 38.1% 61.1% 25.0% 59.1% 20.0% ground* Lack of/inadequate levels of capacity in Government 10.0% 12.5% 14.3% 0.0% 16.7% 12.5% 4.5% 13.3% There is not an adequate level of citizen/civil society participation 6.7% 12.5% 0.0% 14.3% 16.7% 37.5% 18.2% 13.3% The World Bank Group works too slowly 6.7% 6.3% 0.0% 23.8% 11.1% 12.5% 13.6% 26.7% The World Bank Group does not do adequate follow through/follow-up 6.7% 6.3% 0.0% 9.5% 5.6% 25.0% 13.6% 0.0% Political pressures and obstacles* 10.0% 0.0% 71.4% 4.8% 5.6% 12.5% 18.2% 13.3% Reforms are not well thought out in light of country challenges 40.0% 37.5% 0.0% 23.8% 16.7% 50.0% 31.8% 26.7% Other 3.3% 6.3% 14.3% 4.8% 16.7% 0.0% 0.0% 13.3% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uzbekistan? (1-Not important at all, 10-Very important) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 24 3.71 3.03 14 5.79 3.26 6 3.67 1.75 17 3.18 2.81 13 4.77 3.72 6 5.50 2.81 13 2.77 1.42 10 4.50 3.21 Financial markets* 26 7.04 2.60 16 7.94 1.98 7 7.86 1.46 21 9.24 1.41 17 7.41 2.94 7 9.86 0.38 18 7.67 2.30 14 7.43 2.06 Transport 27 8.48 2.15 16 8.56 1.82 7 7.86 1.57 19 8.32 2.11 15 6.87 2.26 7 8.71 1.11 19 8.00 1.91 15 7.93 1.22 Anti corruption 25 6.16 3.18 12 8.75 1.66 7 7.57 2.64 22 5.91 3.29 15 7.87 2.92 8 8.13 2.70 21 7.57 2.48 11 6.45 3.45 Law and justice* 26 5.85 2.78 15 6.73 2.63 7 4.86 2.12 21 6.00 2.97 16 6.50 3.33 7 9.00 1.83 20 7.90 1.80 12 5.17 1.75 Urban development 27 8.56 1.72 16 8.00 2.07 8 7.50 1.60 19 7.26 2.13 16 6.75 2.70 7 8.29 1.70 20 7.80 2.02 14 7.57 1.55 Environmental sustainability and protection 30 8.17 2.34 15 8.73 1.94 8 8.50 1.20 22 8.64 1.84 15 9.07 1.62 7 9.57 0.79 22 8.14 1.61 15 8.27 1.53 Liberalization of trade and exports 26 6.88 2.21 15 7.93 1.53 8 7.50 1.60 20 7.45 3.12 17 7.82 2.98 8 9.13 1.46 21 8.43 1.69 14 7.79 1.93 Information and communications technology 28 8.79 2.04 15 7.80 1.74 7 7.00 1.91 22 8.64 1.56 16 7.81 3.12 7 8.43 1.72 21 8.00 2.24 15 8.60 1.50 Poverty reduction 26 8.88 1.84 16 8.81 1.68 8 9.13 0.64 21 8.48 2.66 17 7.82 2.46 8 9.38 1.06 21 8.81 1.69 14 8.43 1.45 Gender 25 5.60 2.57 16 6.94 3.13 6 7.00 2.28 21 6.29 2.85 16 5.50 3.29 7 6.86 1.68 19 6.58 2.39 14 7.21 1.63 Private sector development 29 7.86 2.20 15 9.13 1.60 8 9.00 0.76 22 9.09 1.54 18 7.83 1.98 8 9.25 1.04 21 8.19 2.06 15 8.87 1.25 Foreign direct investment 29 8.41 1.90 16 8.88 1.75 8 8.38 1.41 23 9.26 1.94 17 8.35 1.73 7 9.29 0.95 19 8.74 1.73 14 8.36 2.34 Water and sanitation 30 8.60 2.25 16 8.94 1.77 8 8.00 1.69 22 8.41 2.04 15 7.87 2.39 7 9.43 1.13 22 8.73 1.67 15 8.53 1.81 Regulatory framework 28 6.89 2.44 15 7.13 1.92 6 6.50 2.51 20 7.30 2.94 15 6.07 2.87 7 8.29 1.60 20 8.25 1.74 14 7.14 1.88 Economic growth 30 8.43 1.98 16 8.88 1.59 8 7.75 2.19 19 8.63 1.74 18 7.72 2.47 7 9.29 1.50 21 8.67 2.01 14 8.79 1.48 Energy and energy efficiency* 27 9.04 1.34 16 8.81 1.56 8 7.88 1.64 23 8.48 2.15 15 7.40 2.06 8 9.63 0.74 21 8.86 1.46 14 8.93 1.14 Disaster management 27 7.26 2.51 14 7.29 2.67 7 5.29 2.36 19 5.68 2.98 16 6.31 3.20 7 8.00 1.91 21 6.95 2.89 14 7.21 2.08 Public sector governance/reform 27 6.19 2.97 14 7.36 1.69 8 7.50 2.56 18 6.50 3.52 16 7.19 2.81 7 9.29 0.95 21 7.86 2.01 14 6.93 2.30 Job creation/employment 27 7.93 2.43 16 8.63 1.63 8 9.00 1.07 23 7.87 2.55 16 7.88 1.89 8 8.50 2.51 22 9.05 1.25 15 8.40 1.76 Communicable/non-communicable diseases 22 7.95 2.21 16 7.88 1.78 7 6.00 3.11 18 6.83 3.03 16 6.06 3.28 7 7.71 2.21 21 6.95 2.44 13 6.46 2.07 Equality of opportunity 25 6.48 2.20 15 7.73 2.28 7 7.14 1.86 20 6.50 3.40 16 6.13 3.20 8 8.00 2.56 20 7.70 2.03 14 6.64 1.91 Social protection 23 7.30 2.30 15 8.40 1.72 7 6.43 2.23 23 6.13 2.97 16 7.13 3.12 7 7.43 3.05 22 7.64 2.28 14 6.21 2.46 International water management in Central Asia 28 7.39 2.51 15 8.47 1.64 7 7.86 1.77 21 8.71 1.82 16 8.56 1.46 8 9.38 1.06 21 8.86 1.85 15 8.47 1.46 Global/regional integration 26 7.42 2.18 13 7.31 1.84 7 7.57 1.90 19 7.26 2.75 15 6.93 3.31 7 9.71 0.49 21 8.24 1.95 13 7.31 1.84 Food security 26 6.73 2.34 16 7.94 1.95 7 6.43 1.99 20 7.35 3.27 15 7.40 2.26 7 8.71 1.89 20 7.75 2.31 15 7.73 1.39 Natural resource management 26 6.19 3.16 14 7.14 2.07 7 5.86 2.54 18 6.06 3.39 16 6.25 2.52 7 8.29 1.70 21 6.71 2.78 15 7.13 1.96 Health 26 8.69 2.24 15 8.93 1.58 7 6.86 2.27 21 8.33 1.96 16 7.38 3.03 7 9.00 1.15 21 8.10 2.26 16 8.38 1.15 Climate change 29 6.79 3.10 16 7.56 2.48 7 7.43 1.40 20 6.85 3.39 16 7.38 2.63 7 8.14 2.85 20 8.30 1.75 15 7.60 1.50 Agriculture and rural development 30 8.67 2.02 15 8.80 1.21 8 8.13 1.13 22 8.27 1.61 16 7.88 1.89 7 8.86 0.90 21 8.48 1.57 16 9.13 1.02 Education 26 8.88 2.08 16 9.13 1.09 7 7.43 3.41 23 8.43 1.70 17 7.35 3.14 7 9.57 0.79 21 8.81 1.97 14 7.57 1.99 Privatization of large state-owned industrial 25 5.80 3.37 13 6.69 1.89 7 4.86 2.19 22 6.73 3.43 16 6.81 2.90 7 6.43 2.64 20 6.45 2.44 13 7.31 2.14 enterprises Strengthening financial sector 26 7.31 2.95 14 7.64 2.71 7 8.14 1.46 22 8.45 1.97 16 7.44 2.73 7 8.71 1.38 21 7.62 2.44 14 8.21 1.53 Infrastructure development 29 8.93 1.89 15 8.53 2.00 8 8.38 1.92 22 8.36 2.19 16 7.50 2.48 7 9.43 0.53 21 8.62 1.69 14 8.36 2.17 Global competitiveness 27 7.30 2.74 14 8.14 2.60 7 7.43 1.81 20 7.50 2.56 17 7.76 2.59 8 9.13 0.99 21 8.95 1.02 14 7.71 2.02 *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uzbekistan? (1-Not effective at all, 10-Very effective) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender 14 6.71 2.09 7 7.71 1.60 4 4.75 2.50 7 6.43 2.64 4 6.25 3.10 4 7.25 2.06 6 5.67 2.16 9 5.89 2.15 Information and communications technology 13 6.38 1.61 10 6.90 2.38 5 6.40 2.97 7 6.43 2.64 9 6.22 1.86 3 6.67 2.08 8 6.63 2.50 9 6.44 2.01 Transport 20 6.60 2.76 9 7.89 1.83 7 7.14 2.54 11 7.45 2.25 8 6.75 1.28 5 7.00 2.00 12 6.42 2.68 7 6.43 1.90 Privatization of large state-owned industrial 12 2.92 2.31 5 6.00 2.92 4 3.75 1.71 11 6.18 3.06 6 6.00 1.79 4 7.25 1.71 6 5.83 1.72 7 6.71 1.25 enterprises* Law and justice* 10 2.80 1.87 5 7.40 1.34 3 2.67 1.15 8 5.13 3.44 8 6.00 2.39 4 6.25 1.26 10 5.60 1.71 6 5.67 1.86 Urban development 17 6.59 2.32 10 7.70 1.70 4 7.25 2.36 10 6.40 2.95 8 5.88 1.81 4 8.00 0.82 8 4.75 2.66 10 6.80 1.99 Environmental sustainability and protection 22 7.00 2.23 12 7.50 1.98 5 7.00 2.35 12 7.42 2.47 10 5.90 1.97 5 7.40 1.52 10 6.80 2.62 12 6.83 2.08 Regulatory framework* 13 5.85 2.27 5 7.60 1.67 3 5.00 1.00 9 7.22 1.56 8 4.38 2.13 4 6.75 1.50 7 6.43 2.23 7 8.00 1.53 Communicable/non-communicable diseases* 11 4.64 3.32 9 7.44 2.07 5 4.40 3.44 7 7.43 1.72 6 5.83 0.98 4 8.75 0.50 12 7.58 1.88 6 7.67 1.21 Poverty reduction 16 6.69 2.44 11 7.36 1.80 6 7.00 1.67 10 8.00 2.87 9 5.78 2.05 6 6.50 1.64 18 6.28 2.37 7 7.43 1.99 Anti corruption* 11 2.45 2.54 6 6.17 2.64 5 5.60 2.70 7 6.00 3.32 7 6.14 2.34 3 6.00 1.00 8 4.25 1.75 6 5.50 1.38 Private sector development* 16 4.63 3.30 9 8.00 1.80 6 6.00 0.89 17 6.59 2.06 6 6.17 1.47 6 7.50 1.64 13 6.08 2.78 11 5.82 1.25 Foreign direct investment 22 5.05 3.21 11 7.09 2.02 4 5.50 2.52 13 7.38 2.26 7 5.86 1.07 4 6.50 2.38 10 7.10 2.51 11 6.09 0.94 Water and sanitation 22 7.45 2.39 12 8.50 1.51 4 7.00 1.41 12 7.50 2.58 10 5.70 1.34 6 7.67 1.75 18 7.33 2.14 10 7.60 1.51 Liberalization of trade and exports 10 4.40 1.07 7 6.71 2.06 3 6.00 1.00 7 7.14 2.79 8 6.13 1.55 5 6.00 2.12 11 5.64 2.77 5 6.00 1.00 Economic growth 20 7.40 2.26 7 8.57 1.40 4 6.50 1.73 11 7.45 2.21 9 6.44 0.88 6 7.00 1.41 15 6.40 2.72 11 6.73 1.19 Health 21 7.76 2.07 14 8.29 1.77 5 5.80 1.92 11 8.73 1.01 7 7.14 0.90 5 8.20 1.30 17 7.29 2.26 8 8.13 0.64 Disaster management 11 5.00 1.79 6 7.17 1.94 3 5.00 3.61 4 8.50 1.73 7 4.57 1.99 3 7.00 2.00 4 6.25 3.40 6 6.00 1.67 Public sector governance/reform 13 4.31 1.49 10 7.20 2.15 5 5.20 2.17 8 6.63 3.34 6 6.00 1.90 5 5.80 1.48 11 5.91 2.70 6 5.50 2.35 Job creation/employment* 17 4.47 2.29 10 7.00 2.54 5 5.20 1.92 13 7.31 2.84 9 5.44 1.81 6 6.83 2.14 12 5.67 2.50 11 6.27 1.01 Financial markets 13 4.77 2.17 7 7.86 1.21 4 5.00 2.94 14 6.00 2.77 11 6.18 1.78 6 7.33 1.63 10 5.40 3.31 10 6.90 0.74 Equality of opportunity 13 5.00 2.45 11 7.27 1.95 3 5.00 2.65 6 7.50 3.27 9 4.78 2.11 5 6.80 1.79 7 6.29 2.75 9 6.44 0.73 Energy and energy efficiency* 20 7.70 2.79 16 7.50 1.86 5 6.60 1.82 18 8.83 1.65 8 6.13 1.55 5 7.80 1.92 15 6.33 2.79 9 8.00 0.71 International water management in Central Asia 16 5.44 2.39 13 6.77 2.98 5 5.80 2.59 13 7.31 1.75 11 5.18 1.89 6 6.83 2.14 15 5.53 3.11 10 5.70 2.79 Global/regional integration* 9 5.11 2.67 9 6.67 1.50 3 5.00 2.65 4 8.50 1.29 7 4.43 2.15 6 7.17 0.75 11 5.73 2.69 9 6.22 0.67 Food security* 12 4.67 1.67 10 7.30 2.06 4 5.50 2.65 9 7.22 2.33 7 5.29 2.14 5 6.80 1.64 10 7.20 2.20 7 7.00 1.91 Education 17 7.12 2.15 14 7.71 2.02 5 4.60 3.36 11 8.00 1.61 10 5.90 2.23 4 7.75 2.63 12 6.50 2.94 9 6.44 1.59 Social protection* 9 3.56 1.42 7 6.86 2.04 3 4.67 0.58 7 6.86 3.24 9 4.44 2.01 3 6.00 2.65 11 5.27 3.00 6 6.67 0.82 Climate change 16 5.56 2.56 8 7.25 2.25 4 6.50 2.89 9 7.89 2.15 10 5.90 1.91 4 6.50 2.38 13 5.92 2.81 8 7.00 1.41 Agriculture and rural development 21 7.05 2.54 12 8.08 2.15 7 6.14 2.34 16 7.69 2.24 8 5.63 1.19 5 7.80 0.84 14 5.64 2.95 9 7.22 1.56 Natural resource management 14 4.29 2.58 9 6.89 2.47 3 5.33 3.21 5 6.00 4.00 8 4.63 1.85 4 6.75 0.96 8 5.00 2.27 9 6.56 1.33 Infrastructure development 19 7.05 2.15 9 7.11 2.26 6 6.33 2.42 10 7.90 2.28 8 5.13 1.36 5 7.60 1.34 15 6.60 3.14 10 6.70 1.49 Global competitiveness 10 4.30 1.77 9 7.11 1.69 3 5.67 2.08 6 7.50 3.51 7 5.00 2.08 5 6.20 1.48 8 5.88 3.14 7 5.71 2.21 Strengthening financial sector 12 5.50 1.57 8 8.13 1.13 3 7.33 2.08 12 6.75 2.83 8 5.75 1.49 6 7.00 1.79 9 5.22 3.23 9 5.78 2.82 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results (continued) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 31 6.71 2.37 17 7.76 1.56 7 6.43 1.40 18 7.28 2.37 13 5.69 2.32 8 7.25 2.12 19 6.26 1.79 15 6.00 1.41 Uzbekistan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 28 6.68 2.55 15 7.73 1.87 6 7.33 1.21 20 6.35 2.50 12 5.58 2.23 8 7.38 2.39 20 6.30 2.41 14 6.64 1.60 meet the needs of Uzbekistan The World Bank Group meets Uzbekistan’s 24 6.04 2.16 13 7.54 2.22 6 7.83 1.33 17 6.29 2.02 11 5.36 2.20 8 7.13 1.81 22 5.55 2.48 13 6.69 1.44 needs for knowledge services* *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 24 6.38 1.93 11 7.36 1.80 5 6.20 1.30 13 6.77 2.05 11 5.55 2.50 5 6.20 1.79 15 5.13 2.17 9 5.89 1.17 time in Uzbekistan? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Weekly 3.3% 0.0% 0.0% 9.1% 5.3% 0.0% 0.0% 17.6% Monthly 13.3% 41.2% 25.0% 9.1% 10.5% 12.5% 27.3% 11.8% A few times a year 56.7% 35.3% 50.0% 36.4% 21.1% 62.5% 40.9% 52.9% Rarely 20.0% 23.5% 25.0% 40.9% 42.1% 25.0% 22.7% 17.6% Never 6.7% 0.0% 0.0% 4.5% 21.1% 0.0% 9.1% 0.0% 75 World Bank Group Country Opinion Survey 2016: Uzbekistan D. The World Bank Group’s Knowledge Work and Activities (continued) In Uzbekistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 22 6.41 2.22 16 7.19 2.20 6 6.67 1.51 15 6.33 2.41 14 5.86 2.85 8 7.63 1.77 19 5.63 2.09 14 6.50 2.14 Include appropriate level of stakeholder 22 6.86 2.12 15 7.80 1.86 6 6.17 1.33 17 6.41 2.37 12 5.17 1.64 8 7.63 1.51 19 5.89 1.59 11 6.55 1.81 involvement during preparation* Lead to practical solutions* 24 6.54 1.69 16 7.69 1.99 6 5.33 1.21 16 6.56 2.45 13 4.85 1.86 8 7.00 1.31 20 5.90 2.29 10 6.00 1.76 Are accessible (well written and easy to 27 6.63 2.29 16 7.50 1.63 6 6.33 1.37 15 6.67 2.23 14 5.71 2.73 8 7.13 2.36 20 6.75 2.15 14 6.93 2.23 understand) Are source of relevant information on global good 25 6.72 2.17 15 7.73 1.94 7 6.43 0.53 16 7.44 2.10 15 6.67 2.06 8 7.63 1.77 19 7.58 2.19 15 7.33 1.63 practices Are adequately disseminated 26 6.54 2.00 14 7.93 1.59 5 5.60 2.07 15 6.33 2.13 14 5.71 2.67 8 6.63 2.67 20 5.75 2.69 13 6.38 1.80 Are translated enough into local language 23 6.35 2.44 14 7.79 1.48 5 6.80 1.30 18 6.00 2.72 14 6.29 2.02 5 6.00 1.87 17 5.24 2.19 14 6.86 2.68 Are adaptable to Uzbekistan’s specific development challenges and country 24 6.54 2.08 14 7.14 1.99 5 6.00 1.41 16 6.69 2.60 16 5.63 2.25 8 7.13 1.55 19 5.95 2.17 16 6.31 1.82 circumstances *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 28 7.46 2.38 15 8.53 1.92 7 6.86 1.46 20 9.30 1.22 16 7.81 2.14 8 8.50 1.60 21 7.67 2.06 15 7.53 1.64 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 24 7.54 1.74 17 8.06 1.92 6 7.17 1.17 18 7.44 2.06 14 6.93 2.79 8 7.50 1.07 20 6.65 2.18 14 7.21 1.72 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2016: Uzbekistan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 24 7.25 2.15 15 8.40 1.24 3 7.33 2.89 19 7.16 2.46 9 7.11 1.27 3 8.33 0.58 11 8.00 2.05 10 7.40 2.50 promptly The World Bank Group effectively monitors and 28 7.71 1.78 17 8.12 1.83 6 6.00 2.68 21 7.38 1.88 13 6.85 1.82 6 7.00 2.19 15 6.33 2.55 13 6.92 2.14 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 24 6.96 2.14 17 8.00 2.12 4 7.25 1.50 18 7.56 1.89 10 7.30 2.00 4 8.00 0.82 13 7.46 2.30 11 6.64 2.11 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 23 6.91 2.25 10 7.40 2.32 3 7.00 1.00 10 7.80 1.69 9 7.22 2.05 3 8.33 0.58 9 7.78 2.22 7 6.86 1.57 requirements are reasonable The World Bank Group’s conditions on its 25 7.24 1.94 12 8.67 1.07 4 8.00 0.82 19 8.00 1.67 9 6.67 1.94 4 9.00 0.82 12 8.08 2.15 10 7.70 1.25 lending are reasonable The World Bank Group takes decisions quickly 29 6.66 1.88 14 7.93 1.82 4 5.25 2.06 15 6.40 2.47 11 5.55 2.77 6 7.50 1.05 13 5.85 2.08 11 6.27 1.56 in Uzbekistan Working with the World Bank Group increases 28 7.79 1.99 14 8.29 1.82 5 5.40 2.41 20 8.55 1.36 14 7.14 2.41 7 8.71 1.11 20 7.25 2.10 14 7.64 1.60 Uzbekistan’s institutional capacity* Where country systems are adequate, the World Bank Group makes appropriate use of 27 5.89 2.50 13 8.31 1.49 4 6.75 1.50 15 6.47 1.92 9 6.56 2.35 5 8.60 1.14 7 7.57 2.30 11 6.36 2.62 them* The World Bank Group provides effective 28 7.96 2.15 17 8.18 1.74 6 6.83 1.72 19 7.53 1.87 12 6.33 2.42 7 8.29 2.43 14 7.21 2.36 12 7.25 1.60 implementation support *Significantly different between stakeholder groups Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 20 5.95 2.01 8 7.38 2.20 4 5.75 2.87 9 5.89 2.32 10 5.80 2.20 6 8.00 1.41 9 6.67 1.41 11 6.64 0.92 promote private public partnerships in Uzbekistan? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the World Bank Group’s support in Uzbekistan? (Select only ONE response) PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other The World Bank Group is sufficiently selective and focuses on the most 61.3% 70.6% 37.5% 73.9% 50.0% 87.5% 54.5% 33.3% important development challenges in Uzbekistan The World Bank Group is not sufficiently selective in Uzbekistan, and it is 9.7% 11.8% 25.0% 0.0% 16.7% 0.0% 22.7% 22.2% involved in too many areas of development Don't know 29.0% 17.6% 37.5% 26.1% 33.3% 12.5% 22.7% 44.4% 77 World Bank Group Country Opinion Survey 2016: Uzbekistan F. The Future Role of the World Bank Group in Uzbekistan Which of the following SHOULD the World Bank Group do to make itself of greater value in Uzbekistan? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Offer more innovative financial products 32.3% 11.8% 0.0% 27.3% 36.8% 12.5% 13.6% 18.8% Ensure greater selectivity in its work 3.2% 29.4% 25.0% 0.0% 15.8% 0.0% 13.6% 12.5% Provide more adequate data/knowledge/statistics/figures on Uzbekistan’s 6.5% 0.0% 37.5% 4.5% 0.0% 50.0% 13.6% 12.5% economy* Improve the competitiveness of its financing compared to markets 0.0% 11.8% 0.0% 9.1% 10.5% 0.0% 9.1% 0.0% Reach out more to groups outside of Government* 3.2% 5.9% 37.5% 31.8% 36.8% 37.5% 27.3% 6.3% Increase the level of capacity development in the country 29.0% 29.4% 50.0% 27.3% 10.5% 25.0% 36.4% 18.8% Improve the quality of its experts as related to Uzbekistan’s specific challenges 12.9% 29.4% 12.5% 4.5% 21.1% 0.0% 22.7% 12.5% Offer more innovative knowledge services 16.1% 11.8% 12.5% 27.3% 10.5% 25.0% 22.7% 25.0% Collaborate more effectively with Government clients* 32.3% 41.2% 0.0% 4.5% 5.3% 12.5% 22.7% 31.3% Work faster 12.9% 11.8% 0.0% 18.2% 5.3% 12.5% 4.5% 0.0% Reduce the complexity of obtaining World Bank Group financing* 41.9% 5.9% 0.0% 36.4% 21.1% 12.5% 4.5% 37.5% Other* 0.0% 0.0% 12.5% 0.0% 15.8% 0.0% 4.5% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Uzbekistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uzbekistan? (Select only ONE response)* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Financial services 45.2% 23.5% 12.5% 63.6% 47.4% 25.0% 27.3% 41.2% Knowledge products 32.3% 41.2% 25.0% 27.3% 31.6% 62.5% 59.1% 17.6% Convening services 0.0% 11.8% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% None of the above 3.2% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 5.9% The combination is appropriate for Uzbekistan 9.7% 17.6% 50.0% 4.5% 5.3% 0.0% 13.6% 11.8% Don't know 9.7% 5.9% 12.5% 4.5% 10.5% 0.0% 0.0% 23.5% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2016: Uzbekistan G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Uzbekistan? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr)* 3.2% 31.3% 37.5% 13.6% 41.2% 0.0% 18.2% 13.3% International newspapers 0.0% 6.3% 12.5% 4.5% 0.0% 0.0% 9.1% 0.0% Local radio* 0.0% 0.0% 0.0% 13.6% 0.0% 12.5% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Local television 32.3% 37.5% 12.5% 31.8% 35.3% 0.0% 9.1% 33.3% International television 6.5% 12.5% 0.0% 4.5% 17.6% 12.5% 9.1% 13.3% Local newspapers* 12.9% 6.3% 12.5% 40.9% 5.9% 12.5% 4.5% 0.0% Internet 58.1% 68.8% 87.5% 68.2% 64.7% 75.0% 81.8% 73.3% Periodicals 16.1% 25.0% 0.0% 13.6% 11.8% 12.5% 40.9% 20.0% Other 19.4% 0.0% 0.0% 4.5% 11.8% 25.0% 13.6% 13.3% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Direct contact with World Bank Group (i.e., face to face meetings/discussions)* 46.7% 35.3% 37.5% 27.3% 11.8% 37.5% 18.2% 0.0% Mobile phones* 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% World Bank Group’s seminars/workshops/conferences* 53.3% 76.5% 0.0% 77.3% 23.5% 37.5% 27.3% 22.2% World Bank Group’s publications and other written materials* 16.7% 23.5% 25.0% 22.7% 17.6% 12.5% 54.5% 44.4% World Bank Group’s website 46.7% 35.3% 25.0% 31.8% 52.9% 37.5% 45.5% 55.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr)* 0.0% 11.8% 37.5% 13.6% 29.4% 0.0% 4.5% 16.7% e-Newsletters* 13.3% 5.9% 62.5% 9.1% 35.3% 62.5% 40.9% 27.8% Other 0.0% 0.0% 12.5% 4.5% 5.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 51.9% 57.1% 14.3% 15.0% 37.5% 71.4% 42.9% 17.6% No 48.1% 42.9% 85.7% 85.0% 62.5% 28.6% 57.1% 82.4% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: Uzbekistan G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group’s Access to Information Policies? (Select only ONE response) PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other World Bank Group's seminars/workshops/conferences 50.0% 71.4% 100.0% 0.0% 16.7% 20.0% 25.0% 66.7% World Bank Group's website 50.0% 14.3% 0.0% 100.0% 33.3% 60.0% 37.5% 33.3% World Bank Group's e-Newsletters 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 37.5% 0.0% News/Media 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 14.3% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 9.1% 15.4% 50.0% 11.8% 33.3% 50.0% 21.1% 12.5% No 90.9% 84.6% 50.0% 88.2% 66.7% 50.0% 78.9% 87.5% Were you able to obtain this information? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 0.0% 100.0% 100.0% 100.0% 50.0% 66.7% 100.0% 100.0% No 100.0% 0.0% 0.0% 0.0% 50.0% 33.3% 0.0% 0.0% Do you have access to the Internet? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 80.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% Do you use/have used the World Bank Group website?* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 95.7% 91.7% 100.0% 64.3% 44.4% 85.7% 84.2% 86.7% No 4.3% 8.3% 0.0% 35.7% 55.6% 14.3% 15.8% 13.3% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 39.1% 36.4% 20.0% 26.7% 30.0% 33.3% 15.8% 13.3% No 60.9% 63.6% 80.0% 73.3% 70.0% 66.7% 84.2% 86.7% 80 World Bank Group Country Opinion Survey 2016: Uzbekistan G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other High speed/WiFi 67.9% 87.5% 100.0% 73.7% 88.2% 87.5% 81.0% 66.7% Dial-up 32.1% 12.5% 0.0% 26.3% 11.8% 12.5% 19.0% 33.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a PMU/Consultant on Bilateral/ Private Sector/Financial Academia/Research Ministry WBG project Multilateral Agency Sector/Private Bank CSO Media Institute/Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 26 7.38 1.96 15 8.13 1.13 7 7.00 1.41 12 7.92 1.62 13 6.46 2.99 7 6.14 3.24 19 7.63 2.06 15 6.87 2.33 navigate I find the information on the World Bank Group’s 28 8.29 1.80 15 8.27 1.28 7 7.43 1.51 12 8.42 1.68 12 6.42 2.78 7 7.14 1.86 19 8.74 1.15 15 8.33 1.45 websites useful* The World Bank Group’s social media channels are valuable sources of information about the 15 6.93 3.26 9 6.44 2.35 5 7.60 1.52 8 5.50 2.51 11 5.91 2.34 6 5.50 2.74 10 5.60 3.24 9 7.33 1.80 institution When I need information from the World Bank 30 8.67 1.81 17 7.76 1.48 8 6.00 3.21 15 7.47 2.00 12 7.50 2.58 7 8.57 1.99 19 8.47 1.39 15 7.47 2.97 Group I know how to find it The World Bank Group is responsive to my 30 7.90 2.98 15 7.53 1.96 5 6.60 1.67 11 8.27 1.95 8 6.75 2.96 5 7.60 2.51 10 8.00 1.70 10 6.80 3.33 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 100.0% 100.0% 50.0% 69.6% 26.3% 42.9% 31.8% 55.6% No 0.0% 0.0% 50.0% 30.4% 73.7% 57.1% 68.2% 44.4% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Uzbekistan? (Select only ONE response)* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other The World Bank (IBRD/IDA) 96.8% 94.1% 87.5% 65.0% 37.5% 85.7% 90.5% 80.0% IFC 3.2% 5.9% 12.5% 30.0% 31.3% 14.3% 4.8% 0.0% MIGA 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 5.0% 25.0% 0.0% 4.8% 20.0% *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2016: Uzbekistan H. Background Information (continued) Do your projects involve both the World Bank and the IFC?* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Yes 44.8% 17.6% 25.0% 71.4% 61.1% 66.7% 50.0% 43.8% No 55.2% 82.4% 75.0% 28.6% 38.9% 33.3% 50.0% 56.3% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Uzbekistan? (Select only ONE response) PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other The two institutions work well together 46.2% 66.7% 50.0% 40.0% 30.0% 50.0% 9.1% 14.3% The way the two institutions work together needs improvement 38.5% 0.0% 50.0% 20.0% 20.0% 50.0% 27.3% 42.9% The two institutions do not work well together 0.0% 33.3% 0.0% 0.0% 10.0% 0.0% 9.1% 14.3% Don't know 15.4% 0.0% 0.0% 40.0% 40.0% 0.0% 54.5% 28.6% Which of the following describes most of your exposure to the World Bank Group in Uzbekistan? (Choose no more than TWO) PMU/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Observer (i.e., follow in media, discuss in informal conversations, etc.)* 3.4% 0.0% 14.3% 20.0% 14.3% 12.5% 9.5% 5.9% Use World Bank Group reports/data 3.4% 29.4% 71.4% 0.0% 28.6% 62.5% 61.9% 35.3% Engage in World Bank Group related/sponsored events/activities 37.9% 41.2% 28.6% 40.0% 21.4% 25.0% 47.6% 23.5% Collaborate as part of my professional duties* 75.9% 76.5% 42.9% 70.0% 14.3% 25.0% 14.3% 64.7% Use World Bank Group website for information, data, research, etc.* 17.2% 11.8% 14.3% 5.0% 57.1% 37.5% 38.1% 23.5% *Significantly different between stakeholder groups What’s your gender?* PMU/ Bilateral/ Private Sector/ Academia/ Employee of Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry WBG Project Agency Private Bank CSO Media Think Tanks Other Female 32.3% 47.1% 12.5% 4.5% 57.9% 50.0% 45.5% 33.3% Male 67.7% 52.9% 87.5% 95.5% 42.1% 50.0% 54.5% 66.7% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2016: Uzbekistan Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Uzbekistan COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Uzbekistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Uzbekistan?” Collaborating with the WBG N=95 Not collaborating with the WBG N=55 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 93 7.27 2.03 55 5.25 1.90 Uzbekistan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 85 7.67 1.98 46 6.11 2.26 effectiveness in Uzbekistan.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Uzbekistan solve its most complicated 85 7.61 1.76 38 6.87 2.00 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18 Only 150 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. 83 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uzbekistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uzbekistan? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health 12.0% 22.6% Crime and violence 0.0% 0.0% Transport* 8.7% 0.0% Agriculture and rural development 22.8% 22.6% Global/regional integration 4.3% 3.8% Strengthening financial sector 6.5% 11.3% Job creation/employment 27.2% 26.4% Public sector governance/reform* 9.8% 26.4% Social protection 4.3% 5.7% International water management in Central Asia 8.7% 11.3% Foreign direct investment 6.5% 9.4% Education 21.7% 32.1% Privatization of large state-owned industrial enterprises 2.2% 3.8% Energy and energy efficiency* 29.3% 11.3% Gender 0.0% 1.9% Financial markets 4.3% 1.9% Urban development 3.3% 3.8% Environmental sustainability and protection 10.9% 13.2% Economic growth 7.6% 11.3% Private sector development 15.2% 15.1% Water and sanitation 15.2% 9.4% Food security 3.3% 0.0% Climate change* 1.1% 7.5% Global competitiveness 4.3% 5.7% Information and communications technology 2.2% 1.9% Liberalization of trade and exports 9.8% 11.3% Equality of opportunity 2.2% 0.0% Law and justice 0.0% 0.0% Regulatory framework 3.3% 1.9% Communicable/non-communicable diseases 0.0% 0.0% Infrastructure development 22.8% 13.2% Natural resource management 2.2% 0.0% Poverty reduction 8.7% 1.9% Anti corruption 5.4% 11.3% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 89 6.98 2.25 47 6.21 2.50 development in Uzbekistan The World Bank Group’s work is aligned with what I consider 84 7.50 1.98 46 6.48 2.25 the development priorities for Uzbekistan* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Uzbekistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 77 6.19 2.14 34 5.47 2.03 Flexibility (in terms of the institution’s products and services) 73 6.04 2.08 36 5.33 2.08 Flexibility (in terms of changing country circumstances) 77 5.73 2.42 38 6.08 2.07 Being inclusive 61 6.13 2.01 31 6.29 2.02 Openness (sharing data and other information)* 81 7.43 2.04 39 6.31 2.50 Collaboration with the Government* 77 8.38 1.46 37 7.14 1.60 The speed in which it gets things accomplished on the ground* 79 7.23 2.06 36 5.94 1.93 Ease of access to the people at the WBG who are making 85 7.72 2.30 35 6.31 2.46 decisions important to my work* Collaboration with civil society 56 6.20 2.09 33 6.00 2.26 Staff accessibility* 86 7.67 2.24 34 6.59 2.34 Collaboration with other donors and development partners* 51 7.10 2.07 34 6.18 2.12 Collaboration with the private sector 48 5.56 2.43 30 5.60 2.14 Straightforwardness and honesty 66 7.26 2.01 37 7.08 2.20 Treating clients and stakeholders in Uzbekistan with respect 75 8.25 1.69 35 8.11 1.71 Being a long-term partner* 74 8.58 1.48 32 7.41 2.17 *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uzbekistan? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 71 3.89 3.01 33 4.58 2.87 Financial markets 83 8.02 2.23 46 7.63 2.35 Transport* 81 8.41 1.84 46 7.59 1.98 Anti corruption* 73 6.60 3.25 49 7.78 2.39 Law and justice 78 6.21 2.77 47 6.74 2.73 Urban development* 81 8.11 1.84 47 7.02 2.35 Environmental sustainability and protection 87 8.49 1.96 49 8.35 1.64 Liberalization of trade and exports 79 7.57 2.30 52 7.98 2.22 Information and communications technology 82 8.40 1.92 51 8.04 2.26 Poverty reduction 83 8.80 1.92 49 8.35 1.92 Gender 79 6.35 2.68 46 6.13 2.65 Private sector development 86 8.58 1.86 52 8.31 1.75 Foreign direct investment 85 8.73 1.89 50 8.56 1.70 Water and sanitation 88 8.67 1.92 49 8.12 2.22 Regulatory framework 80 7.18 2.42 47 7.06 2.41 Economic growth* 83 8.73 1.69 52 8.02 2.17 Energy and energy efficiency* 83 8.89 1.57 51 8.20 1.76 Disaster management 77 6.71 2.86 50 6.70 2.54 Public sector governance/reform 79 6.91 2.77 48 7.35 2.44 Job creation/employment 85 8.26 2.24 52 8.33 1.59 Communicable/non-communicable diseases 74 7.24 2.62 47 6.72 2.42 Equality of opportunity 79 6.95 2.65 47 6.81 2.35 Social protection 79 7.09 2.76 49 7.00 2.32 International water management in Central Asia 83 8.20 2.11 50 8.50 1.71 Global/regional integration 76 7.38 2.34 47 7.87 2.25 Food security 80 7.26 2.33 48 7.73 2.29 Natural resource management 77 6.57 2.85 49 6.57 2.44 Health 80 8.40 2.05 51 7.98 2.22 Climate change 83 7.22 2.76 49 7.65 2.24 Agriculture and rural development 87 8.67 1.60 50 8.12 1.83 Education 83 8.55 2.04 50 8.22 2.37 Privatization of large state-owned industrial enterprises 76 6.43 2.85 49 6.33 2.79 Strengthening financial sector 80 8.06 2.39 49 7.41 2.27 Infrastructure development* 84 8.77 1.75 50 7.94 2.28 Global competitiveness 78 7.79 2.44 52 8.12 2.02 *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uzbekistan? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender 37 6.32 2.31 18 6.44 2.01 Information and communications technology 37 6.05 2.22 29 6.93 1.69 Transport 51 7.20 2.32 29 6.28 2.09 Privatization of large state-owned industrial enterprises 33 4.88 2.86 23 6.00 1.88 Law and justice 30 4.73 2.74 26 5.69 1.98 Urban development 44 6.61 2.29 28 6.43 2.27 Environmental sustainability and protection 59 7.29 2.02 31 6.39 2.26 Regulatory framework 37 6.46 2.09 20 6.15 2.18 Communicable/non-communicable diseases 36 6.47 2.82 24 6.79 2.02 Poverty reduction* 52 7.23 2.07 31 6.19 2.37 Anti corruption 32 4.78 2.99 20 5.20 2.14 Private sector development 54 6.22 2.52 31 6.06 2.13 Foreign direct investment 57 6.11 2.71 27 6.67 1.62 Water and sanitation 60 7.60 2.03 36 7.06 2.04 Liberalization of trade and exports* 35 5.46 2.06 21 6.67 1.93 Economic growth 52 7.40 1.87 31 6.55 2.13 Health 56 7.91 1.81 33 7.42 1.82 Disaster management 29 5.76 2.39 16 6.19 2.17 Public sector governance/reform 41 5.61 2.27 23 6.13 2.51 Job creation/employment 53 5.87 2.43 31 6.03 2.27 Financial markets 48 5.94 2.35 26 6.38 2.42 Equality of opportunity 42 6.02 2.43 21 6.29 2.19 Energy and energy efficiency* 69 7.88 2.03 28 6.57 2.47 International water management in Central Asia 59 6.19 2.59 30 5.80 2.43 Global/regional integration 35 5.83 2.28 24 6.17 1.95 Food security 43 6.30 2.14 22 6.68 2.28 Education 54 7.19 2.00 30 6.20 2.72 Social protection 32 5.63 2.28 24 5.29 2.61 Climate change 45 6.47 2.37 28 6.43 2.30 Agriculture and rural development* 61 7.39 2.23 32 6.00 2.34 Natural resource management 41 5.24 2.58 20 6.15 2.13 Infrastructure development 54 7.09 2.14 29 6.24 2.44 Global competitiveness 34 5.76 2.39 22 6.09 2.41 Strengthening financial sector 44 6.48 2.15 24 6.04 2.66 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 87 7.00 1.96 42 6.02 2.18 achieve development results in Uzbekistan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 81 6.96 2.24 43 6.16 2.25 of Uzbekistan The World Bank Group meets Uzbekistan’s needs for 72 6.43 2.24 43 6.28 2.11 knowledge services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 62 6.53 1.93 31 5.48 2.00 and corrects its work in real time in Uzbekistan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Uzbekistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 75 6.67 2.24 42 6.02 2.18 Include appropriate level of stakeholder involvement during 72 6.96 1.97 41 5.90 1.81 preparation* Lead to practical solutions* 75 6.64 1.91 41 5.83 2.19 Are accessible (well written and easy to understand) 78 6.96 2.18 44 6.30 2.12 Are source of relevant information on global good practices 77 7.18 2.06 46 7.20 1.77 Are adequately disseminated 72 6.57 2.14 46 6.09 2.38 Are translated enough into local language* 72 6.71 2.41 41 5.66 2.06 Are adaptable to Uzbekistan’s specific development challenges 75 6.69 2.04 46 5.89 2.10 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 84 8.14 2.02 48 7.69 1.93 development results in your country? Overall, how would you rate the technical quality of the World 77 7.61 1.83 45 6.80 2.12 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2016: Uzbekistan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 74 7.69 2.14 21 7.10 1.64 The World Bank Group effectively monitors and evaluates the 84 7.57 2.04 36 6.58 1.99 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 77 7.44 2.06 25 7.12 1.90 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 56 7.32 1.96 18 7.22 2.16 reasonable The World Bank Group’s conditions on its lending are 70 7.90 1.70 25 7.40 1.87 reasonable The World Bank Group takes decisions quickly in Uzbekistan* 74 6.77 2.07 29 5.83 2.09 Working with the World Bank Group increases Uzbekistan’s 82 7.85 1.92 42 7.50 2.06 institutional capacity Where country systems are adequate, the World Bank Group 66 6.58 2.38 26 7.27 1.97 makes appropriate use of them The World Bank Group provides effective implementation 84 7.82 1.91 32 6.78 2.30 support* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships 51 6.12 2.08 27 6.89 1.55 in Uzbekistan? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 77 7.57 1.98 40 6.85 2.30 I find the information on the World Bank Group’s websites 78 8.36 1.52 40 7.55 2.14 useful* The World Bank Group’s social media channels are valuable 41 6.29 2.83 35 6.46 2.31 sources of information about the institution When I need information from the World Bank Group I know how 83 8.35 1.76 42 7.12 2.63 to find it* The World Bank Group is responsive to my information requests 70 7.83 2.57 25 6.80 2.38 and inquiries *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2016: Uzbekistan Appendix D: Responses to Selected Questions by Year19 *All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents each year will be slightly different from those in FY 2013 appendices. FY ‘13 Number of comparable respondents = 123  FY ’16 Number of comparable respondents = 131 By weighting, FY 2013 and FY 2016 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2013 FY 2016 Government institutions 35.0% 35.0% Local government 7.5% 7.5% Civil society 20.0% 20.0% Private sector 15.0% 15.0% Academia 15.0% 15.0% Media 7.5% 7.5% A. General Issues facing Uzbekistan In general, would you say that Uzbekistan is headed in...? Percentage of Respondents FY 2013 FY 2016 The right direction 79.6% 88.1% The wrong direction 4.4% 0.8% Not sure 15.9% 11.0% B. Overall Attitudes toward the World Bank Group FY 2013 FY 2016 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Uzbekistan? 119 6.22 2.16 131 6.41 2.31 (1-Not familiar at all, 10-Extremely familiar) FY 2013 FY 2016 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness 96 6.69 1.98 116 7.10 2.27 in Uzbekistan. (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared 89 7.05 2.07 111 7.41 1.87 to help Uzbekistan solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 19 Only those questions that were asked in the FY ‘13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 90 World Bank Group Country Opinion Survey 2016: Uzbekistan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development 106 6.16 2.20 118 6.66 2.36 in Uzbekistan The World Bank Group’s work is aligned with what I consider the 108 6.75 2.05 115 7.16 2.17 development priorities for Uzbekistan To what extent is the World Bank Group an effective development partner in Uzbekistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Responsiveness to needs 91 5.99 2.25 98 5.91 2.19 Flexibility (in terms of the institution’s products and services) 89 5.64 2.32 96 5.77 2.18 Flexibility (in terms of changing country circumstances) 91 5.57 2.32 100 5.74 2.36 Being inclusive 100 6.35 2.21 80 6.28 2.05 Openness (sharing data and other information) 108 6.59 2.26 106 7.17 2.26 Collaboration with the Government 97 7.84 1.81 103 7.97 1.64 The speed in which it gets things accomplished on the ground 102 6.81 2.11 Ease of access to the people at the WBG who are making decisions 106 7.33 2.50 important to my work Collaboration with civil society 81 6.06 2.17 Staff accessibility 102 7.01 2.50 107 7.37 2.35 Collaboration with other donors and development partners 75 6.79 2.07 76 6.64 2.15 Collaboration with the private sector 69 5.48 2.30 Straightforwardness and honesty 90 6.93 2.40 91 7.08 2.13 Treating clients and stakeholders in Uzbekistan with respect* 105 7.69 2.10 97 8.24 1.70 Being a long-term partner 95 8.28 1.74 *Significantly different between FY2016 and FY2013 91 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uzbekistan? (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD Gender 57 6.27 2.07 46 6.48 2.28 Information and communications technology 68 6.45 2.10 56 6.49 2.10 Transport 68 6.45 1.93 72 6.95 2.27 Privatization of large state-owned industrial enterprises 46 4.90 2.21 48 5.22 2.63 Law and justice 40 4.43 1.92 49 5.12 2.52 Urban development 63 6.38 2.04 61 6.55 2.31 Environmental sustainability and protection 86 6.68 2.04 78 6.96 2.15 Regulatory framework 57 6.33 2.12 51 6.03 2.14 Communicable/non-communicable diseases 57 6.80 2.17 54 6.48 2.61 Poverty reduction 77 6.25 1.89 76 6.70 2.22 Anti corruption 50 4.68 2.24 48 5.00 2.73 Private sector development 76 5.82 2.32 74 6.25 2.42 Foreign direct investment 70 6.33 2.40 72 6.24 2.53 Water and sanitation 83 7.26 1.83 83 7.27 2.11 Liberalization of trade and exports 57 5.27 2.27 52 5.90 2.09 Economic growth* 71 6.01 1.99 74 7.04 2.01 Health* 75 6.79 2.23 78 7.68 1.88 Disaster management 49 5.59 2.38 39 5.80 2.41 Public sector governance/reform 59 5.81 2.45 58 5.80 2.31 Job creation/employment 69 5.77 2.13 74 5.85 2.44 Financial markets 53 6.05 2.31 68 6.02 2.40 Equality of opportunity 47 5.32 2.36 56 5.97 2.47 Energy and energy efficiency 81 6.87 2.09 86 7.39 2.29 International water management in Central Asia 68 5.40 2.26 81 5.91 2.57 Global/regional integration 56 5.62 2.08 50 5.88 2.32 Food security* 45 5.40 1.90 57 6.23 2.24 Education 73 6.74 2.25 73 6.84 2.46 Social protection 48 5.15 2.19 50 5.19 2.47 Climate change 62 5.75 2.08 64 6.31 2.42 Agriculture and rural development 75 6.80 2.00 82 6.85 2.38 Natural resource management 48 5.41 2.36 54 5.35 2.48 Infrastructure development 83 7.02 1.99 73 6.76 2.31 Global competitiveness 49 5.81 2.39 Strengthening financial sector 66 6.15 2.39 60 6.41 2.22 *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 107 6.52 1.93 114 6.72 2.13 development results in Uzbekistan? (1-To no degree at all, 10-To a very significant degree) 92 World Bank Group Country Opinion Survey 2016: Uzbekistan C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Uzbekistan? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Uzbekistan 98 7.02 2.10 109 6.63 2.32 The World Bank Group meets Uzbekistan’s needs for knowledge services* 101 6.91 2.03 102 6.32 2.23 *Significantly different between FY2016 and FY2013 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2013 FY 2016 Weekly 8.5% 3.1% Monthly 19.5% 18.6% A few times a year 42.4% 41.9% Rarely 22.9% 28.7% Never 6.8% 7.8% In Uzbekistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Are timely 91 6.68 2.28 103 6.42 2.27 Include appropriate level of stakeholder involvement during preparation 92 6.72 2.11 100 6.54 2.01 Lead to practical solutions 105 6.25 2.07 Are accessible (well written and easy to understand) 97 6.93 2.05 109 6.65 2.23 Are source of relevant information on global good practices 92 6.93 2.04 108 7.17 1.99 Are adequately disseminated 88 6.17 2.27 105 6.35 2.33 Are translated enough into local language* 88 7.01 2.28 98 6.34 2.27 Are adaptable to Uzbekistan’s specific development challenges and country 93 6.82 2.05 106 6.34 2.12 circumstances *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's 101 6.92 2.00 118 8.03 2.02 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 101 7.21 1.79 107 7.33 2.03 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 93 World Bank Group Country Opinion Survey 2016: Uzbekistan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 85 5.45 2.43 83 7.60 1.97 The World Bank Group effectively monitors and evaluates the projects and 98 7.03 2.26 106 7.25 2.06 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion* 88 6.28 2.37 89 7.45 1.96 The World Bank Group’s “Safeguard Policy” requirements are reasonable 68 6.86 2.38 66 7.34 2.01 The World Bank Group’s conditions on its lending are reasonable* 77 7.04 2.07 84 7.78 1.80 The World Bank Group takes decisions quickly in Uzbekistan 92 6.51 2.18 Working with the World Bank Group increases Uzbekistan’s institutional 100 7.24 2.03 109 7.69 2.04 capacity Where country systems are adequate, the World Bank Group makes 63 6.66 2.42 80 6.74 2.33 appropriate use of them The World Bank Group provides effective implementation support 92 7.50 2.18 103 7.54 2.15 *Significantly different between FY2016 and FY2013 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2013 FY 2016 Yes 25.2% 40.0% No 74.8% 60.0% *Significantly different between FY2016 and FY2013 Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY 2013 FY 2016 Yes 36.1% 21.7% No 63.9% 78.3% *Significantly different between FY2016 and FY2013 Were you able to obtain this information? Percentage of Respondents FY 2013 FY 2016 Yes 67.4% 73.3% No 32.6% 26.7% Do you have access to the Internet? Percentage of Respondents FY 2013 FY 2016 Yes 100.0% 100.0% No 0.0% 0.0% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2013 FY 2016 Yes 78.7% 81.1% No 21.3% 18.9% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2013 FY 2016 High speed/WiFi 83.9% 80.0% Dial-up 16.1% 20.0% 94 World Bank Group Country Opinion Survey 2016: Uzbekistan G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 94 6.88 2.03 102 7.30 2.18 I find the information on the World Bank Group’s websites useful 94 7.59 1.72 102 7.94 1.93 When I need information from the World Bank Group I know how to find it 104 7.66 2.44 110 7.96 2.12 The World Bank Group is responsive to my information requests and 75 7.73 2.36 84 7.67 2.45 inquiries 95 World Bank Group Country Opinion Survey 2016: Uzbekistan Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you Which of the following describes most of your exposure to the World Bank in Uzbekistan? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website No Yes No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overa l l , pl ea s e ra te your i mpres s i on of the WBG’s effecti venes s 6.11 7.67 7.27 6.00 7.31 6.89 6.81 7.82 6.83 7.50 7.23 7.03 i n Uzbeki s ta n. Overa l l the WBG currentl y pl a ys a rel eva nt rol e i n devel opment 6.21 6.98 6.82 6.22 6.81 6.70 6.55 7.17 6.69 6.85 6.81 6.67 i n Uzbeki s ta n The WBG’s work i s a l i gned wi th wha t I cons i der the 6.48 7.50 7.18 7.43 7.24 7.08 6.89 7.67 7.36 7.03 7.31 6.83 devel opment pri ori ti es for Uzbeki s ta n Res pons i venes s to needs 5.47 6.19 5.98 5.67 5.85 6.21 5.69 6.36 5.73 6.18 6.20 5.23 Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 5.33 6.04 5.79 5.86 5.62 6.19 5.63 6.05 5.74 5.85 6.01 5.23 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces ) 6.08 5.73 5.82 6.00 5.61 6.36 5.62 6.20 6.19 5.50 6.06 5.21 Bei ng i ncl us i ve 6.29 6.13 6.22 6.60 5.78 7.17 5.96 6.68 6.67 5.76 6.45 5.73 Opennes s (s ha ri ng da ta a nd other i nforma ti on) 6.31 7.43 7.14 7.14 7.11 7.21 6.82 7.61 7.00 7.28 7.30 6.64 Col l a bora ti on wi th the Government 7.14 8.38 8.09 6.88 8.27 7.36 7.69 8.48 7.77 8.24 8.11 7.69 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.94 7.23 6.85 6.14 6.88 6.62 6.45 7.33 6.40 7.17 6.98 6.31 Ea s e of a cces s to the peopl e a t the WBG who a re ma ki ng 6.31 7.72 7.31 6.50 7.33 7.12 6.78 8.02 7.02 7.48 7.50 6.50 deci s i ons i mporta nt to my work Col l a bora ti on wi th ci vi l s oci ety 6.00 6.20 6.03 6.33 6.00 6.13 5.98 6.14 5.83 6.30 6.15 5.81 Sta ff a cces s i bi l i ty 6.59 7.67 7.39 6.67 7.39 7.24 6.96 7.98 7.10 7.56 7.49 6.93 Col l a bora ti on wi th other donors a nd devel opment pa rtners 6.18 7.10 6.73 5.60 6.60 6.77 6.42 7.07 6.40 6.95 6.84 6.24 Col l a bora ti on wi th the pri va te s ector 5.60 5.56 5.51 5.33 5.33 5.79 5.24 5.96 5.53 5.47 5.75 4.96 Stra i ghtforwa rdnes s a nd hones ty 7.08 7.26 7.16 7.33 7.25 7.03 6.93 7.55 7.18 7.17 7.27 6.93 Trea ti ng cl i ents a nd s ta kehol ders i n Uzbeki s ta n wi th res pect 8.11 8.25 8.24 7.60 8.19 8.24 7.84 8.74 8.37 8.05 8.44 7.57 Bei ng a l ong-term pa rtner 7.41 8.58 8.15 7.60 8.19 8.00 7.79 8.63 8.00 8.26 8.42 7.36 To wha t extent does the WBG’s work hel p to a chi eve 6.02 7.00 6.80 5.67 6.60 7.00 6.47 7.13 6.55 6.87 6.77 6.55 devel opment res ul ts i n Uzbeki s ta n? The WBG’s fi na nci a l i ns truments meet the needs of Uzbeki s ta n 6.16 6.96 6.77 5.20 6.41 7.14 6.14 7.45 6.86 6.42 6.86 5.93 The WBG meets Uzbeki s ta n’s needs for knowl edge s ervi ces 6.28 6.43 6.44 5.20 6.04 6.89 6.17 6.56 6.29 6.35 6.44 6.00 The WBG's knowl edge work a nd a cti vi ti es a re a da pta bl e to Uzbeki s ta n’s s peci fi c devel opment cha l l enges a nd country 5.89 6.69 6.36 7.30 6.37 6.59 6.31 6.66 6.55 6.33 6.52 6.23 ci rcums ta nces Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the WBG's knowl edge work a nd a cti vi ti es ma ke to devel opment 7.69 8.14 7.98 8.09 8.01 7.95 7.71 8.47 7.97 8.02 8.28 7.10 res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the WBG's 6.80 7.61 7.39 7.00 7.24 7.61 7.23 7.59 7.32 7.39 7.37 7.30 knowl edge work a nd a cti vi ti es ? The WBG ta kes deci s i ons qui ckl y i n Uzbeki s ta n 5.83 6.77 6.56 6.40 6.56 6.54 6.25 6.98 6.51 6.59 6.64 6.29 Where country s ys tems a re a dequa te, the WBG ma kes 7.27 6.58 6.73 8.25 6.50 7.68 6.86 6.72 7.00 6.65 6.49 7.89 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 96 World Bank Group Country Opinion Survey 2016: Uzbekistan Appendix F: Uzbekistan FY 2016 Questionnaire World Bank Group Country Survey FY16 – Uzbekistan The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Uzbekistan or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Uzbekistan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Uzbekistan. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, I FC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING UZBEKISTAN A1. In general would you say that Uzbekistan is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 97 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Uzbekistan. Please identify which of the following you consider the most important development priorities in Uzbekistan? (Choose no more than THREE) 1 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 2 Food security 20 Poverty reduction Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 21 Transport (e.g., roads, bridges, transportation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 22 Education assistance) 5 Gender 23 Agriculture and rural development Privatization of large state-owned industrial 6 24 Infrastructure development enterprises 7 Private sector development 25 Liberalization of trade and exports 8 Foreign direct investment 26 Crime and violence 9 Urban development 27 Anti corruption 10 Energy and energy efficiency 28 Law and justice (e.g., judicial system) 11 Job creation/employment 29 Regulatory framework 12 International water management in Central Asia 30 Communicable/non-communicable diseases 13 Strengthening financial sector 31 Global competitiveness Natural resource management (e.g., oil, gas, 14 Financial markets 32 mining) 15 Water and sanitation 33 Economic growth 16 Environmental sustainability and protection 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 98 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uzbekistan? (Choose no more than THREE) 1 Water and sanitation 18 Anti corruption 2 Equality of opportunity (i.e., equity) 19 Education 3 International water management in Central Asia 20 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 21 Energy and energy efficiency Public sector governance/reform (i.e., government 5 Global/regional integration 22 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender 23 Private sector development Privatization of large state-owned industrial 7 Infrastructure development 24 enterprises Natural resource management (e.g., oil, gas, 8 Economic growth 25 mining) 9 Urban development 26 Environmental sustainability and protection 10 Regulatory framework 27 Health Social protection (e.g., pensions, targeted social 11 28 Agriculture and rural development assistance) 12 Law and justice (e.g., judicial system) 29 Disaster management 13 Transport (e.g., roads, bridges, transportation) 30 Job creation/employment 14 Crime and violence 31 Financial markets 15 Communicable/non-communicable diseases 32 Liberalization of trade and exports 16 Global competitiveness 33 Strengthening financial sector 17 Information and communications technology 34 Food security 99 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Uzbekistan? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Uzbekistan? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 100 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Uzbekistan? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Uzbekistan. 1 2 3 4 5 6 7 8 9 10 Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Uzbekistan solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 101 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B4. When thinking about how the World Bank Group can have the most impact on development results in Uzbekistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uzbekistan? (Choose no more than THREE) 1 Health 19 Economic growth 2 Crime and violence 20 Private sector development 3 Transport (e.g., roads, bridges, transportation) 21 Water and sanitation 4 Agriculture and rural development 22 Food security 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Strengthening financial sector 24 Global competitiveness 7 Job creation/employment 25 Information and communications technology Public sector governance/reform (i.e., government 8 effectiveness, public financial management, public 26 Liberalization of trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 9 27 Equality of opportunity (i.e., equity) assistance) 10 International water management in Central Asia 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Regulatory framework 12 Education 30 Communicable/non-communicable diseases Privatization of large state-owned industrial 13 31 Infrastructure development enterprises 14 Energy and energy efficiency 32 Natural resource management (e.g., oil, gas, mining) 15 Gender 33 Poverty reduction 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability and protection 102 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uzbekistan? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses 2 Data and statistics 3 Convening/facilitating 4 Financial resources 5 Capacity development 6 Technical assistance Help to bring discipline/effective supervision to 7 implementation of investment projects 8 Mobilizing third party financial resources 9 Donor coordination Linkage to non-Bank expertise (i.e., South-South 10 knowledge sharing) 11 Other (please specify): ________________________ B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uzbekistan? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Uzbekistan 17 Other (please specify): __________________________________________________ 18 Don’t know 103 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Uzbekistan? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Uzbekistan? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Academia/think tanks/research institutes 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Uzbekistan? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10 relevant role in development in Uzbekistan The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Uzbekistan 104 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Uzbekistan, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10 circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10 B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10 the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10 partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Uzbekistan with B25 1 2 3 4 5 6 7 8 9 10 respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 105 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uzbekistan? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10 2 Financial markets 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Anti corruption 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability and protection 1 2 3 4 5 6 7 8 9 10 8 Liberalization of trade and exports 1 2 3 4 5 6 7 8 9 10 9 Information and communications technology 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender 1 2 3 4 5 6 7 8 9 10 12 Private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Regulatory framework 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy and energy efficiency 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10 assistance) 24 International water management in Central Asia 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 28 Health 1 2 3 4 5 6 7 8 9 10 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10 31 Education 1 2 3 4 5 6 7 8 9 10 Privatization of large state-owned industrial 32 1 2 3 4 5 6 7 8 9 10 enterprises 33 Strengthening financial sector 1 2 3 4 5 6 7 8 9 10 34 Infrastructure development 1 2 3 4 5 6 7 8 9 10 35 Global competitiveness 1 2 3 4 5 6 7 8 9 10 106 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uzbekistan? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 Privatization of large state-owned industrial 4 1 2 3 4 5 6 7 8 9 10 enterprises 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability and protection 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Anti corruption 1 2 3 4 5 6 7 8 9 10 12 Private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Liberalization of trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Health 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Energy and energy efficiency 1 2 3 4 5 6 7 8 9 10 24 International water management in Central Asia 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 32 Infrastructure development 1 2 3 4 5 6 7 8 9 10 33 Global competitiveness 1 2 3 4 5 6 7 8 9 10 34 Strengthening financial sector 1 2 3 4 5 6 7 8 9 10 107 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Uzbekistan? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Uzbekistan? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., investment lending, Trust Funds, etc.) 1 2 3 4 5 6 7 8 9 10 meet the needs of Uzbekistan The World Bank Group meets Uzbekistan’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Uzbekistan? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Uzbekistan, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10 good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Uzbekistan’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low technical Very high technical Don't know quality quality 109 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Uzbekistan Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10 Uzbekistan’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Uzbekistan? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Uzbekistan? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Uzbekistan The World Bank Group is not sufficiently selective in Uzbekistan, and it is involved in too many areas of 2 development. 3 Don’t know 110 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN UZBEKISTAN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Uzbekistan? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Uzbekistan’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Uzbekistan’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Uzbekistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uzbekistan? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Uzbekistan 6 Don’t know 111 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Uzbekistan? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., blogs, Facebook, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 e-Newsletters conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G9 Yes No Twitter, YouTube, and Flickr)? 112 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION G: COMMUNICATION AND INFORMATION SHARING G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries 113 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 114 World Bank Group Country Opinion Survey 2016: Uzbekistan SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Uzbekistan? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Uzbekistan? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Uzbekistan? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Tashkent city 2 Regional center (Oblast center) 3 District (Rayon) 4 Other (please specify): _______________________ Thank you for completing the survey! 115