Acknowledgements The Mozambique Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Calita Woods oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Antonina Redko provided data support. PORG acknowledges the significant contribution from the Mozambique country team and the independent local FY 2018 Mozambique Country Opinion Survey Report fielding agency ComDev Consulting. In particular, PORG is grateful for the support from Edmond Bagde Dingamhoudou (Communications Officer) who coordinated the survey related activities from N'Djamena, Mozambique. THE WORLD BANK GROUP Public Opinion Research Group October 2018 World Bank Group Country Opinion Survey 2018: Mozambique Acknowledgements The Mozambique Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Calita Woods, and Antonina Redko oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Mozambique country team and the local fielding agency IPSOS Mozambique. In particular, PORG is grateful for the support from Rafael Saute (Senior Communications Officer) in Maputo, Mozambique. 2 World Bank Group Country Opinion Survey 2018: Mozambique Table of Contents I. Objectives ...................................................................................4 II. Methodology ...............................................................................4 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Mozambique ............................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................33 IX. The Future Role of the World Bank Group in Mozambique .......38 X. Communication and Outreach ..................................................45 XI. Appendices ................................................................................49 MOZAMBIQUE 3 World Bank Group Country Opinion Survey 2018: Mozambique I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Mozambique perceive the WBG. The survey explored: ▪ General Issues Facing Mozambique ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Mozambique ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to July 2018, 315 stakeholders of the WBG in Mozambique were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 194 stakeholders participated in the survey (62% response rate). Respondents either received and returned the questionnaires via courier, received and returned the questionnaires via post, completed the questionnaire with an independent fielding consultant, or completed the questionnaire via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 59%, N=180). Data were weighted to reach the same stakeholder composition in both years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 97). 4 World Bank Group Country Opinion Survey 2018: Mozambique III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs/consultants/contractors working on WBG-supported projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/ community based organizations, private foundations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the Office of the President/Prime Minister, office of a parliamentarian, local government, and the judiciary branch were included in the “Other” category. There were no respondents from the office of a minister. 5 World Bank Group Country Opinion Survey 2018: Mozambique III. Demographics of the Sample (continued) Area of Primary Specialization 6 World Bank Group Country Opinion Survey 2018: Mozambique III. Demographics of the Sample (continued) Geographic Locations ▪ Due to the small number of respondents from areas other than the South, statistical comparisons across geographic locations were not conducted. Exposure to Agencies within the World Bank Group 7 World Bank Group Country Opinion Survey 2018: Mozambique III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’18 = 5.6; weighted mean in FY’14 = 5.9)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in Mozambique. 1 Please refer to Appendix D (page 97) for more details on weighting. The means in the chart were calculated based on un-weighted data. 8 World Bank Group Country Opinion Survey 2018: Mozambique IV. General Issues Facing Mozambique Headed in the Right Direction2 2 Percentages presented in the chart were calculated based on weighted data from FY’18 and FY’14. 9 World Bank Group Country Opinion Survey 2018: Mozambique IV. General Issues Facing Mozambique (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Mozambique were “transport” (31%), “education” (30%), and “security and stabilization” (26%). 10 World Bank Group Country Opinion Survey 2018: Mozambique IV. General Issues Facing Mozambique (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the biggest contributors to poverty reduction in Mozambique were “agriculture and rural development” (41%), “economic growth” (35%), and “education” (31%). 11 World Bank Group Country Opinion Survey 2018: Mozambique IV. General Issues Facing Mozambique (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that shared prosperity in Mozambique can be best achieved through “reducing corruption in the country” (28%), “education and training that better ensure job opportunity” (27%), “better employment opportunities for young people” (23%), and “better entrepreneurial opportunities” (23%). 12 World Bank Group Country Opinion Survey 2018: Mozambique IV. General Issues Facing Mozambique (continued) Fragility in Mozambique 13 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to “there is not an adequate level of citizen/civil society participation” (31%), “political pressures and obstacles” (26%), “lack of/inadequate levels of capacity in Government” (22%), and “the Government works inefficiently” (22%). 14 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) Building/Strengthening Existing Country Systems (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group (continued) WBG Staffing in Mozambique4 WBG Staff Preparedness 4 Means presented in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group Staff’s Skills Mix to Tackle Fragility 17 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group Partnering with the Right People on the Ground The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 18 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from the media had the highest mean rating for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from the private sector/financial sector/private bank had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 67). ▪ Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 102). 19 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Mozambique were “capacity development” (45%), “policy advice, studies, analyses” (37%), “strategy formulation” (25%), and “financial resources” (24%). 20 World Bank Group Country Opinion Survey 2018: Mozambique V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weaknesses in its work in Mozambique were “not enough public disclosure of its work” (22%), “WBG’s processes too complex” (16%), and “too influenced by developed countries” (12%). 21 World Bank Group Country Opinion Survey 2018: Mozambique VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. Only those sectors comparable across both FY’14 and FY’18 are presented in this chart. See Appendix D for details. 22 World Bank Group Country Opinion Survey 2018: Mozambique VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 50) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2018: Mozambique VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Mozambique, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Mozambique. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at access to finance; ➢ The WBG’s effectiveness at education; ➢ The WBG’s effectiveness at poverty reduction; ➢ The WBG’s effectiveness at agriculture and rural development; and ➢ The WBG’s effectiveness at food security. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Mozambique, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at education; ➢ The WBG’s effectiveness at access to finance; ➢ The WBG’s effectiveness at agriculture and rural development; ➢ The WBG’s effectiveness at food security; ➢ The WBG’s effectiveness at public sector governance/reform; and ➢ The WBG’s effectiveness at poverty reduction. 24 World Bank Group Country Opinion Survey 2018: Mozambique VI. Sectoral Effectiveness (continued) WBG’s Influence on Gender and Climate Change Policy Helping the Poorest 25 World Bank Group Country Opinion Survey 2018: Mozambique VII. How the World Bank Group Operates The World Bank Group’s Work in Mozambique: Year Comparison7 The World Bank Group’s Work in Mozambique: Collaboration 7 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2018: Mozambique VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2018: Mozambique VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 28 World Bank Group Country Opinion Survey 2018: Mozambique VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2018: Mozambique VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 30 World Bank Group Country Opinion Survey 2018: Mozambique VII. How the World Bank Group Operates (continued) Mobilizing Finance for Development from Private Sector Sources The World Bank Group’s Support to Mozambique 31 World Bank Group Country Opinion Survey 2018: Mozambique VII. How the World Bank Group Operates (continued) Work in FCV Contexts 32 World Bank Group Country Opinion Survey 2018: Mozambique VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 ▪ Year comparison: This year’s respondents were significantly more likely to consult the World Bank Group’s knowledge work and activities compared to respondents in the FY’14 Country Survey. 10 Percentages presented in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2018: Mozambique VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mozambique’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2018: Mozambique VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global good 7.2 practices 7.4 6.1 Are accessible (well written and easy to understand) 6.6 6.1 Are adequately disseminated 5.6 Are adaptable to Mozambique’s specific 6.0 development challenges and country circumstances¹ 6.3 5.9 Lead to practical solutions 6.3 Include appropriate level of stakeholder involvement 5.8 during preparation 6.4 5.8 Are timely* 7.0 FY 2018 FY 2014 5.7 Are translated enough into local language 5.6 "In Mozambique, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2018 and FY 2014) ¹Indicator Question 12 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2018: Mozambique VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mozambique’s Needs for Financial Instruments13 (Indicator Question) Effectiveness of WBG’s Instruments 13 Means in the chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2018: Mozambique VIII. World Bank Group’s Knowledge and Instruments (continued) Familiarity with WBG’s New/Expanded Financial Instruments 37 World Bank Group Country Opinion Survey 2018: Mozambique IX. The Future Role of the World Bank Group in Mozambique Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “increase the level of capacity development in the country” (30%) and “reach out more to groups outside of Government” (25%) to make itself of greater value in Mozambique. 38 World Bank Group Country Opinion Survey 2018: Mozambique IX. The Future Role of the WBG in Mozambique (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should collaborate more with “academia/think tanks/research institutes” (40%), “private sector” (27%), and “local government” (27%) to ensure better development results in Mozambique. 39 World Bank Group Country Opinion Survey 2018: Mozambique IX. The Future Role of the WBG in Mozambique (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “education” (40%), “transport” (30%), “public sector governance/reform (27%), “economic growth” (23%), and “agriculture and rural development” (22%). 40 World Bank Group Country Opinion Survey 2018: Mozambique IX. The Future Role of the WBG in Mozambique (continued) Future Combination of the WBG Services 41 World Bank Group Country Opinion Survey 2018: Mozambique IX. The Future Role of the WBG in Mozambique (continued) World Bank Group Support 42 World Bank Group Country Opinion Survey 2018: Mozambique IX. The Future Role of the WBG in Mozambique (continued) The WBG Playing a Leading Role vs. Other Donors 43 World Bank Group Country Opinion Survey 2018: Mozambique IX. The Future Role of the WBG in Mozambique (continued) Partnering with UN Organizations 44 World Bank Group Country Opinion Survey 2018: Mozambique X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Mozambique from “local newspapers” (48%), “local television” (41%), and “Internet” (37%). 45 World Bank Group Country Opinion Survey 2018: Mozambique X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through “World Bank Group’s publications and other written materials” (44%), “e-Newsletters” (42%), and “World Bank Group’s seminars/workshops/conferences” (35%). 46 World Bank Group Country Opinion Survey 2018: Mozambique X. Communication and Outreach (continued) Access to the Internet14 ▪ 87 percent of respondents in this year’s Country Survey indicated that they primarily use high speed/WiFi connections when visiting a World Bank Group website. The WBG Website Usage 14 Percentages presented in the charts on this page were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2018: Mozambique X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Frequency of Digital WBG Usage 48 World Bank Group Country Opinion Survey 2018: Mozambique XI. Appendices A. Responses to All Questions across All Respondents...................... 50 B. Responses to All Questions by Stakeholder Groups ...................... 67 C. Responses to Select Questions by Levels of Collaboration with the World Bank Group .......................................................... 90 D. Responses to Select Questions by Year......................................... 97 E. Indicator Questions as a Function of Exposure to the WBG ........ 102 F. WBG Country Opinion Survey FY 2018 – Mozambique Questionnaire………………………………………………………………………….. 103 MOZAMBIQUE 49 World Bank Group Country Opinion Survey 2018: Mozambique Appendix A: Responses to All Questions across All Respondents (N=194) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Mozambique Percentage of Respondents 1. In general, would you say that Mozambique is headed in ... ? (N=169) The right direction 45.6% The wrong direction 17.8% Not sure 36.7% 2. Listed below are a number of development priorities in Mozambique. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Mozambique? (Choose no more than THREE) (Responses Combined; N=187) Education (e.g., quality, skills development) 43.3% Public sector governance/reform (i.e., government effectiveness, public financial 37.4% management, public expenditure, fiscal system reform) Job creation/employment 31.0% Health 31.0% Agriculture and rural development 25.1% Anti-corruption 17.1% Inclusive economic growth 15.0% Transport (e.g., roads, bridges, transportation) 15.0% Regional conflict and tensions 13.9% Food security 9.1% Equality of opportunity (i.e., social inclusion) 7.5% Natural resource management (non-renewables) 6.4% Private sector development (e.g., business environment) 6.4% Gender equity (closing the gap between women and men, and boys and girls) 5.9% Poverty reduction 5.3% Local governance and institutions 3.7% Social protection (e.g., pensions, targeted social assistance) 3.7% Water and sanitation 3.2% Access to finance 2.7% Disaster risk management 2.1% Climate change (e.g., mitigation, adaptation) 2.1% Information and communications technology 2.1% Urban development 1.6% Energy (e.g., access to electricity) 1.6% Gender based violence 1.6% Social cohesion 1.6% Trade and exports 1.6% Disease (e.g., Malaria) 0.5% Global/regional integration 0.0% 50 World Bank Group Country Opinion Survey 2018: Mozambique A. General Issues Facing Mozambique (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mozambique? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=191) Agriculture and rural development 51.3% Education (e.g., quality, skills development) 36.1% Inclusive economic growth 25.1% Job creation/employment 22.0% Transport (e.g., roads, bridges, transportation) 21.5% Public sector governance/reform (i.e., government effectiveness, public financial 17.3% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 13.1% Anti-corruption 11.0% Water and sanitation 11.0% Food security 9.4% Social protection (e.g., pensions, targeted social assistance) 9.4% Health 7.9% Private sector development (e.g., business environment) 7.3% Regional conflict and tensions 7.3% Access to finance 6.8% Natural resource management (non-renewables) 6.3% Local governance and institutions 5.2% Information and communications technology 4.7% Gender equity (closing the gap between women and men, and boys and girls) 4.2% Energy (e.g., access to electricity) 4.2% Trade and exports 3.7% Disaster risk management 2.1% Climate change (e.g., mitigation, adaptation) 2.1% Gender based violence 1.6% Social cohesion 1.0% Urban development 1.0% Disease (e.g., Malaria) 0.5% Global/regional integration 0.5% 51 World Bank Group Country Opinion Survey 2018: Mozambique A. General Issues Facing Mozambique (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Im provement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Mozambique? (Choose no more than TWO) (Responses Combined; N=175) Education and training that better ensure job opportunity 65.7% Consistent economic growth 26.9% Greater voice and participation for citizens to help ensure greater accountability 17.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 14.9% businesses) Better employment opportunities for young people 13.1% Better opportunity for the poor who live in rural areas 12.0% Better quality public services 11.4% Greater access to health and nutrition for citizens 10.9% A growing middle class 8.6% Greater access to micro-finance for the poor 8.0% Better employment opportunities for women 5.1% Other 2.9% More reliable social safety net 2.3% Better opportunity for the poor who live in urban areas 1.1% 5. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Mozambique. (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=184) High levels of corruption 59.2% Weak accountability 32.1% Weak institutional capacity 26.1% Lack of access to development finance 13.0% Vulnerability to shocks 12.5% Policy inconsistency 10.3% Lack of security (i.e., conflict and violence) 9.2% Food insecurity 8.2% Weak social cohesion 7.6% None. I do not consider Mozambique a fragile state. 7.1% Political uncertainty 5.4% Other 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 174 0 5.51 2.36 Mozambique? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 150 25 6.33 1.85 in Mozambique. (1-Not effective at all, 10-Very effective) 52 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mozambique solve its most complicated 138 36 7.21 1.85 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Mozambique, in which sectors do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Mozambique? (Choose no more than THREE) (Responses Combined; N=172) Public sector governance/reform (i.e., government effectiveness, public financial 46.5% management, public expenditure, fiscal system reform) Education (e.g., quality, skills development) 43.6% Agriculture and rural development 32.0% Inclusive economic growth 20.9% Health 19.8% Transport (e.g., roads, bridges, transportation) 15.7% Private sector development (e.g., business environment) 14.5% Job creation/employment 14.5% Anti-corruption 12.2% Water and sanitation 11.0% Food security 11.0% Poverty reduction 7.6% Access to finance 7.0% Energy (e.g., access to electricity) 4.7% Social protection (e.g., pensions, targeted social assistance) 4.1% Natural resource management (non-renewables) 4.1% Equality of opportunity (i.e., social inclusion) 3.5% Gender equity (closing the gap between women and men, and boys and girls) 3.5% Local governance and institutions 2.9% Urban development 2.9% Information and communications technology 2.3% Regional conflict and tensions 2.3% Disaster risk management 1.7% Social cohesion 1.2% Climate change (e.g., mitigation, adaptation) 1.2% Trade and exports 1.2% Global/regional integration 0.6% Gender based violence 0.6% Disease (e.g., Malaria) 0.0% 53 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=166) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Mozambique? Value Value Combined Financial resources 23.8% 19.9% 43.7% Capacity development related to World Bank Group supported 20.7% 13.9% 34.6% projects Policy advice, studies, analyses 12.2% 18.1% 30.3% Mobilizing third party financial resources 11.0% 13.3% 24.2% Technical assistance 9.8% 8.4% 18.2% Strategy formulation (e.g., PRSP assistance) 7.3% 7.2% 14.5% Promoting knowledge sharing 3.0% 7.2% 10.3% Donor coordination 3.7% 6.0% 9.7% Implementation support 2.4% 3.0% 5.5% Bringing together different groups of stakeholders 4.9% 0.0% 4.9% Data and statistics 1.2% 3.0% 4.2% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Mozambique? (Choose no more than TWO) (Responses Combined; N=179) Too influenced by developed countries 20.7% Not enough public disclosure of its work 19.0% Not willing to honestly criticize policies and reform efforts in the country 14.0% World Bank Group’s processes too complex 14.0% Don’t know 14.0% Not aligned with country priorities 13.4% Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 13.4% representatives) Not adequately sensitive to political/social realities in Mozambique 13.4% Not collaborating enough with private sector 9.5% World Bank Group’s processes too slow 8.4% Not adequately collaborating with organizations such as bilaterals, multilaterals, 6.7% trust funds, UN agencies Inadequate number of World Bank Group staff members located in the country 6.1% Not sufficiently focused on results 6.1% Not exploring alternative policy options 5.0% Arrogant in its approach 3.4% Its advice and strategies do not lend themselves to practical problem solving 3.4% Staff too inaccessible 3.4% Not focused enough on issues that are unique to post-conflict countries 2.8% The credibility of its knowledge/data 2.2% Other 1.1% Not in it for the long term 0.6% 54 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Mozambique? (Select only ONE response) (N=190) To a fully sufficient degree 2.6% To a somewhat sufficient degree 33.7% To a somewhat insufficient degree 30.5% To a very insufficient degree 11.1% Don’t know 22.1% 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Mozambique Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 88 85 6.07 1.84 2. Development Policy Financing (DPF) 78 74 6.19 1.93 3. Program-for-Results Financing (PforR) 59 92 5.86 2.12 4. Trust funds and grants 53 96 5.64 2.22 5. MIGA Guarantees 31 118 5.58 2.55 6. IFC Investment Services 52 100 5.87 2.11 7. IFC Advisory Services 48 102 5.94 2.17 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=192) NGOs/Community Based Organizations 35.9% Private sector 25.5% Academia/think tanks/research institutes 23.4% Local government 21.4% Beneficiaries 20.8% Youth/university groups 16.1% Donor community 10.9% Regional organizations (e.g., SADC, African Union, CPLP) 6.8% Media 6.3% Don’t know 4.7% Parliament 4.2% Emerging donors 3.6% UN and regional peace keeping forces 3.1% UN agencies 3.1% Foundations 2.6% Other 2.6% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Mozambique? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 158 22 6.82 2.18 development in Mozambique* 11. The World Bank Group’s work is aligned with what I consider the 152 22 6.47 2.08 development priorities for Mozambique* 55 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Mozambique, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 135 37 5.72 1.87 13. Flexibility (in terms of the institution’s products and services)* 132 36 5.27 1.73 14. Flexibility (in terms of changing country circumstances)* 121 47 5.36 1.93 15. Being inclusive* 128 37 5.63 1.95 16. Openness (sharing data and other information)* 138 33 6.29 2.21 17. Collaboration with the Government* 148 20 7.26 1.86 18. The speed in which it gets things accomplished on the ground* 130 39 5.76 2.25 19. Helping to bring discipline/effective supervision to implementation of 135 35 6.54 2.22 investment projects* 20. Collaboration with civil society* 130 45 5.72 2.12 21. Staff accessibility* 124 38 5.71 2.10 22. Collaboration with other donors and development partners* 122 49 6.93 2.03 23. Collaboration with the private sector* 109 56 5.97 2.20 24. Collaboration with the UN* 79 89 7.27 2.04 25. Straightforwardness and honesty* 117 48 7.17 1.98 26. Treating clients and stakeholders in Mozambique with respect* 128 42 7.66 1.84 27. Being a long-term partner* 143 31 8.24 1.92 28. To what extent does the World Bank Group partner with the right people to Percentage of Respondents support work on the ground in Mozambique? (Select only ONE response) (N=190) Nearly never 1.1% Rarely 5.8% Sometimes 23.7% Nearly always 21.6% Don’t know 35.8% Prefer not to answer 12.1% 29. Which TWO organizations do you think it is most valuable for the World Bank Group to collaborate with to tackle fragility in Mozambique? (Select Percentage of Respondents no more than TWO) (Responses Combined; N=190) United Nations Development Program (UNDP) 43.2% World Health Organization (WHO) 38.9% World Food Program (WFP) 37.4% The United Nations International Children's Emergency Fund (UNICEF) 18.9% Don’t know 11.6% None. I don’t believe the World Bank Group needs to partner with the UN 10.5% organizations. The Red Cross 5.3% Save the Children 5.3% The International Committee of the Red Cross (ICRC) 1.1% 56 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) 30. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=184) Corruption 44.6% Reforms are not well thought out in light of country challenges 32.6% Lack of/inadequate levels of capacity in Government 29.3% There is not an adequate level of citizen/civil society participation 27.7% Political pressures and obstacles 27.2% Poor coordination within the Government 21.2% The World Bank Group is not sensitive enough to political/social realities on the 21.2% ground Inadequate funding 17.4% Ongoing conflict and instability 10.9% There is an inadequate level of private sector participation and support 9.2% Poor donor coordination 8.7% Poor coordination within the World Bank Group 7.1% The World Bank Group does not provide the government with consistent support 6.5% throughout the reform effort Other 3.3% C. World Bank Group’s Effectiveness and Results 1. In Mozambique, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 125 58 6.33 2.16 2. The impact of climate change 122 55 6.30 2.07 57 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Mozambique? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 78 96 5.88 2.13 2. Private sector development (e.g., business environment) 95 73 5.96 2.03 3. Education (e.g., quality, skills development) 125 49 6.51 2.13 4. Public sector governance/reform (i.e., government effectiveness, public 115 56 6.48 2.03 financial management, public expenditure, fiscal system reform) 5. Global/regional integration 60 109 5.78 1.94 6. Food security 90 77 6.33 2.01 7. Urban development 70 94 5.81 1.77 8. Energy (e.g., access to electricity) 85 81 6.51 1.93 9. Water and sanitation 98 70 6.67 1.95 10. Job creation/employment 77 86 5.26 2.03 11. Health 109 57 6.59 2.09 12. Access to finance 87 80 5.61 2.23 13. Transport (e.g., roads, bridges, transportation) 87 79 6.13 2.06 14. Agriculture and rural development 97 68 6.14 2.06 15. Natural resource management (non-renewables) 70 96 5.64 2.06 16. Climate change (e.g., mitigation, adaptation) 82 82 6.02 2.26 17. Poverty reduction 113 57 5.77 2.14 18. Inclusive economic growth 90 77 5.38 2.00 19. Disaster risk management 88 81 5.97 2.05 20. Information and communications technology 76 91 5.61 2.07 21. Local governance and institutions 98 73 5.83 2.22 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Mozambique? (1-To no degree at all, 10-To a very 165 27 6.38 1.87 significant degree) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in 149 41 7.46 1.87 Mozambique? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mozambique? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investmen t lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 142 39 5.84 2.14 needs of Mozambique* 6. The World Bank Group meets Mozambique’s needs for knowledge services 141 43 6.14 2.20 (e.g., research, analysis, data, technical assistance)* Mobilizing Finance for Development N DK Mean SD 7. How effectively does the World Bank Group help Mozambique to mobilize finance for development from private sector sources? (1-Not effectively at all, 95 92 5.73 2.21 10-Very effectively) 58 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results (continued) 8. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Mozambique? (Select only Percentage of Respondents ONE response) (N=190) Very familiar 2.6% Somewhat familiar 8.4% Somewhat unfamiliar 24.2% Very unfamiliar 33.2% Don’t know 31.6% How effectively does the World Bank Group support Mozambique’s efforts … ? (1-Not effectively at all, 10-Very effectively) N DK Mean SD 9. To build stronger domestic resource mobilization systems in the 101 85 5.69 2.15 Government (e.g., tax collection) 10. To develop better and stronger data collection/analytics systems within the 114 70 5.97 2.20 Government 11. To strengthen the country’s crisis preparedness 107 74 5.48 2.21 Systematic Country Diagnosis and Country Partnership Framework Activities N DK Mean SD 12. How effectively does the World Bank Group’s SCD and CPF activities support Mozambique’s efforts to manage crisis related risks? (1-Not effectively at all, 30 149 5.87 1.87 10-Very effectively) 13. When considering the World Bank Group’s emphasis on risk preparedness and prevention, which of the following statements best describes recent Percentage of Respondents WBG’s activities? (Select only ONE response) (N=188) The World Bank Group is providing less valuable support than in the past, to enhance the Mozambique’s ability to systematically identify and monitor risks by 10.6% drawing on the best data, technology, and knowledge The World Bank Group is providing more valuable support than in the past, to enhance the Mozambique’s ability to systematically identify and monitor risks by 25.5% drawing on the best data, technology, and knowledge The World Bank Group’s approach and work related to systematically identifying 12.8% and monitoring risks in Mozambique has remained constant Don’t know 51.1% D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledg e work and Percentage of Respondents activities in the work you do? (N=188) Weekly 6.9% Monthly 11.2% A few times a year 50.0% Rarely 22.9% Never 9.0% 59 World Bank Group Country Opinion Survey 2018: Mozambique D. The World Bank Group’s Knowledge Work and Activities (continued) In Mozambique, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 115 53 5.75 1.91 3. Include appropriate level of stakeholder involvement during preparation 129 43 5.81 1.95 4. Lead to practical solutions 135 40 5.95 2.16 5. Are accessible (well written and easy to understand) 134 37 6.10 2.08 6. Are source of relevant information on global good practices 140 32 7.18 1.99 7. Are adequately disseminated 136 37 6.05 2.18 8. Are translated enough into local language 118 55 5.67 2.36 9. Are adaptable to Mozambique’s specific development challenges and 139 35 6.01 1.97 country circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 154 31 6.44 1.94 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 149 36 7.21 1.82 technical quality) E. Working with the World Bank Group 1. When working with the World Bank Group on programs, projects and other Percentage of Respondents activities, do you believe that the team … ? (Select only ONE response) (N=182) Almost never has the right skills mix to tackle the challenges of fragility 0.5% Rarely has the right skills mix to tackle the challenges of fragility 1.6% Sometimes has the right skills mix to tackle the challenges of fragility 19.2% Almost always has the right skills mix to tackle the challenges of fragility 33.5% Don’t know 31.3% Prefer not to answer 13.7% To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The World Bank Group disburses funds promptly 109 71 5.86 2.32 3. The World Bank Group effectively monitors and evaluates the projects and 143 39 7.14 2.20 programs it supports 4. The World Bank Group’s approvals and reviews are done in a timely fashion 111 67 6.05 2.17 5. The World Bank Group’s “Safeguard Policy” requirements are reasonable 94 80 6.54 1.94 6. The World Bank Group’s conditions on its lending are reasonable 93 80 6.31 2.31 7. The World Bank Group takes decisions quickly in Mozambique* 111 65 5.86 2.20 8. Working with the World Bank Group increases Mozambique's institutional 148 29 7.16 2.11 capacity 9. Where country systems (e.g., procurement, financial management, etc.) are 102 73 7.02 2.05 adequate, the World Bank Group makes appropriate use of them* WBG Staffing in Mozambique N DK Mean SD 10. To what extent do you believe the World Bank Group is adequately staffed in 86 96 6.74 1.93 Mozambique? (1-To no degree at all, 10-To a very significant degree) 60 World Bank Group Country Opinion Survey 2018: Mozambique F. The Future Role of the World Bank Group in Mozambique 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Mozambique? (Choose no more than TWO) (Responses Combined; N=188) Work more with civil society and beneficiary representatives 31.9% Increase the level of capacity development in the country 23.4% Reduce the complexity of obtaining World Bank Group financing 22.9% Improve the quality of its experts as related to Mozambique’s specific challenges 14.9% Work more with private sector 13.8% Collaborate more effectively with organizations such as bilaterals, multilaterals, 13.3% trust funds, UN agencies Collaborate more effectively with Government clients (e.g., national, state, local) 13.3% Leverage the private sector more (i.e., mobilize private sector development) 9.6% Help to bring discipline/effective supervision to implementation of World Bank 9.6% Group projects Provide more adequate data/knowledge/stati stics/figures on Mozambique’s 8.5% economy Work faster 8.0% Offer more innovative knowledge services 7.4% Offer more innovative financial products 7.4% Increase the level of World Bank Group staffing in Mozambique’s office 4.3% Improve the competitiveness of its financing compared to markets (e.g., cost, 3.2% timeliness, other terms) Ensure greater selectivity in its work 2.7% Other 1.6% 2. When considering the combination of services that the World Bank Group offers in Mozambique, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Mozambique? (Select only ONE response) (N=184) Financial services 32.6% The combination is appropriate for Mozambique 29.9% Knowledge products 21.2% Don't know 11.4% Convening services 3.8% None of the above 1.1% 61 World Bank Group Country Opinion Survey 2018: Mozambique F. The Future Role of the World Bank Group in Mozambique (continued) 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Mozambique? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=179) Public financial management 52.5% Capacity of state institutions 40.8% Access to basic services 26.8% Support domestic resource mobilization 21.2% Stimulating dialogue to promote peace and stability 19.0% Jobs 17.9% Food security 17.3% Access to justice systems 14.5% Social cohesion 12.3% Improving livelihoods 12.3% Crisis preparedness 11.2% Crisis response 9.5% Social safety nets 7.3% Reducing gender based violence 6.7% Conflict resolution mechanisms 6.7% Security mechanisms 6.1% 3B. Which THREE areas below would benefit most from other donors in Percentage of Respondents Mozambique? (Choose no more than THREE) (Responses Combined; N=167) Stimulating dialogue to promote peace and stability 31.1% Food security 26.9% Access to basic services 26.3% Jobs 22.8% Access to justice systems 20.4% Public financial management 19.2% Support domestic resource mobilization 18.0% Conflict resolution mechanisms 17.4% Crisis response 17.4% Crisis preparedness 16.2% Social cohesion 15.6% Improving livelihoods 13.8% Reducing gender based violence 13.2% Capacity of state institutions 13.2% Security mechanisms 7.8% Social safety nets 5.4% 62 World Bank Group Country Opinion Survey 2018: Mozambique F. The Future Role of the World Bank Group in Mozambique (continued) 4. To what degree does the World Bank Group support with its resources Degree (financial, technical, knowledge and convening power)? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Social cohesion 53 62 5.30 2.02 2. Public financial management 91 43 6.66 2.18 3. Reducing gender based violence 66 52 5.74 2.24 4. Crisis preparedness 75 49 5.52 1.99 5. Crisis response 74 47 5.46 1.95 6. Access to justice systems 67 51 5.30 2.02 7. Security mechanisms 48 64 4.71 1.77 8. Conflict resolution mechanisms 57 64 4.96 2.15 9. Support domestic resource mobilization 81 48 5.38 1.95 10. Access to basic services 106 30 6.40 2.03 11. Capacity of state institutions 90 38 6.68 2.00 12. Jobs 84 46 5.58 2.03 13. Improving livelihoods 80 49 5.99 1.69 14. Food security 93 39 6.33 1.98 15. Social safety nets 66 55 5.65 1.93 16. Stimulating dialogue to promote peace and stability 68 58 6.06 2.38 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Mozambique? (Choose no more than TWO) (Responses Combined; N=179) Internet 57.5% Periodicals 31.8% Local television 31.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 20.1% Local newspapers 19.6% International television 10.6% Local radio 8.4% Other 6.1% International newspapers 5.0% International radio 2.8% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=190) World Bank Group’s website 42.6% World Bank Group’s publications and other written materials 40.0% e-Newsletters 36.3% World Bank Group’s seminars/workshops/conferences 26.8% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 22.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 16.8% Mobile phones 3.7% Other 1.6% 63 World Bank Group Country Opinion Survey 2018: Mozambique G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=179) Yes 21.8% No 78.2% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=184) Yes 89.1% No 10.9% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=176) Yes 73.3% No 26.7% 6. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents blogs, Facebook, Twitter, YouTube, and Flickr)? (N=173) Yes 28.3% No 71.7% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=166) High speed/WiFi 87.3% Dial-up 12.7% 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=190) Weekly 7.9% Monthly 12.1% A few times a year 46.3% Rarely 21.1% Never 12.6% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 122 2 7.44 1.80 10. I find the information on the World Bank Group’s websites useful 123 2 7.88 1.63 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 94 79 7.39 2.27 institution 64 World Bank Group Country Opinion Survey 2018: Mozambique H. Background Information 1. Which of the following best describes your current position? (Select only Percentage of Respondents ONE response) (N=187) NGO/Community Based Organization 23.5% Employee of a Ministry, Ministerial Department or Implementation Agency 13.9% Academia/Research Institute/Think Tank 10.7% Private Sector Organization 9.6% Other 6.4% Bilateral/Multilateral Agency 5.9% Media (press, radio, TV, web, etc.) 5.9% Financial Sector/Private Bank 5.3% Independent Government Institution (i.e., Regulatory Agency, Central 4.8% Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported project/ 2.1% program Local Government Office or Staff 2.1% Private Foundation 2.1% Faith-Based Group 2.1% Office of Parliamentarian 1.6% Judiciary Branch 1.6% Office of the President, Prime Minister 1.1% Trade Union 0.5% Youth Group 0.5% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=183) Other 15.8% Education 9.8% Health, nutrition, and population 9.3% Finance and markets 9.3% Governance 7.7% Generalist (specialized in multiple sectors) 7.7% Urban, rural, and social development 6.0% Trade and competitiveness 4.4% Gender 3.8% Transport and ICT 3.8% Social protection and labor 3.3% Environment and natural resources 3.3% Energy and extractives 3.3% Macroeconomics and fiscal management 2.7% Climate Change 2.7% Fragility, conflict and violence 2.2% Public-private partnerships 1.6% Agriculture 1.6% Water 1.1% Poverty 0.5% 65 World Bank Group Country Opinion Survey 2018: Mozambique H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, or MIGA) in your country? (N=181) Yes 27.6% No 72.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Mozambique? (Select only ONE response) (N=135) The World Bank (IDA) 63.7% The International Finance Corporation (IFC) 11.1% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 25.2% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=174) Yes 25.9% No 74.1% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Mozambique? (Select only ONE response) (N=43) The two institutions work well together 41.9% The way the two institutions work together needs improvement 25.6% The two institutions do not work well together 11.6% Don't know 20.9% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Mozambique? (Choose no more than TWO) (Responses Combined; N=165) Use World Bank Group reports/data 41.2% Use World Bank Group website for information, data, research, etc. 37.0% Collaborate as part of my professional duties 29.1% Observer (i.e., follow in media, discuss in informal conversations, etc.) 20.0% Engage in World Bank Group related/sponsored events/activities 18.8% Percentage of Respondents 8. What’s your gender? (N=187) Female 27.8% Male 72.2% Percentage of Respondents 9. What’s your age? (N=190) 25 and under 2.1% 26-35 13.7% 36-45 36.8% 46-55 34.7% 56 and above 12.6% Percentage of Respondents 10. Which best represents your geographic location? (N=188) North 3.7% Center 1.6% South 94.7% 66 World Bank Group Country Opinion Survey 2018: Mozambique Appendix B: Responses to All Questions by Stakeholder Groups15  Employee of a Ministry/PMU/Consultant N=30  Bilateral/Multilateral Agency N=11  Private Sector/Financial Sector/Private Bank N=28  CSO N=54  Media N=11  Independent Government Institution N=9  Academia/Research Institute/Think Tank N=20  Other N=24 A. General Issues facing Mozambique In general, would you say that Mozambique is headed in ... ?* Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other The right direction 71.4% 10.0% 37.0% 29.8% 30.0% 100.0% 60.0% 65.0% The wrong direction 10.7% 40.0% 18.5% 23.4% 30.0% 0.0% 13.3% 5.0% Not sure 17.9% 50.0% 44.4% 46.8% 40.0% 0.0% 26.7% 30.0% *Significantly different between stakeholder groups 15 Only 187 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 67 World Bank Group Country Opinion Survey 2018: Mozambique A. General Issues facing Mozambique (continued) Listed below are a number of development priorities in Mozambique. Please identify which of the following you consider the most important development priorities in Mozambique? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Regional conflict and tensions 16.7% 9.1% 10.7% 20.0% 9.1% 12.5% 10.5% 13.0% Job creation/employment 23.3% 18.2% 42.9% 32.0% 36.4% 12.5% 31.6% 21.7% Health 20.0% 27.3% 28.6% 28.0% 36.4% 0.0% 47.4% 43.5% Social protection 3.3% 9.1% 0.0% 8.0% 0.0% 0.0% 0.0% 0.0% Gender equity 3.3% 9.1% 3.6% 8.0% 18.2% 0.0% 5.3% 4.3% Private sector development 3.3% 9.1% 17.9% 4.0% 0.0% 0.0% 5.3% 4.3% Education 40.0% 63.6% 50.0% 40.0% 36.4% 25.0% 47.4% 52.2% Public sector governance/reform 46.7% 27.3% 35.7% 40.0% 18.2% 75.0% 42.1% 21.7% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 23.3% 9.1% 3.6% 8.0% 0.0% 0.0% 10.5% 4.3% Urban development 0.0% 0.0% 3.6% 2.0% 0.0% 0.0% 5.3% 0.0% Energy 0.0% 9.1% 0.0% 0.0% 0.0% 12.5% 5.3% 0.0% Water and sanitation 6.7% 9.1% 0.0% 0.0% 0.0% 12.5% 5.3% 4.3% Access to finance 0.0% 0.0% 3.6% 6.0% 0.0% 12.5% 0.0% 0.0% Gender based violence 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% Disaster risk management 3.3% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 4.3% Equality of opportunity 6.7% 0.0% 3.6% 6.0% 27.3% 12.5% 5.3% 13.0% Disease 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% Transport 26.7% 0.0% 10.7% 14.0% 18.2% 25.0% 15.8% 13.0% Agriculture and rural development 26.7% 45.5% 14.3% 20.0% 9.1% 50.0% 26.3% 30.4% Trade and exports 6.7% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 3.6% 4.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 13.3% 0.0% 0.0% 4.0% 18.2% 12.5% 0.0% 13.0% Climate change 3.3% 0.0% 0.0% 6.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 3.3% 0.0% 3.6% 4.0% 27.3% 0.0% 5.3% 4.3% Anti-corruption 10.0% 9.1% 21.4% 18.0% 27.3% 12.5% 10.5% 30.4% Inclusive economic growth 13.3% 36.4% 25.0% 8.0% 18.2% 25.0% 15.8% 8.7% Local governance and institutions 0.0% 9.1% 3.6% 8.0% 0.0% 0.0% 0.0% 4.3% Information and communications technology 0.0% 0.0% 3.6% 2.0% 0.0% 0.0% 0.0% 4.3% 68 World Bank Group Country Opinion Survey 2018: Mozambique A. General Issues facing Mozambique (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mozambique? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Climate change 3.3% 0.0% 3.6% 1.9% 0.0% 0.0% 5.0% 0.0% Transport 26.7% 0.0% 21.4% 18.9% 33.3% 55.6% 10.0% 20.8% Social cohesion 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 4.2% Inclusive economic growth 20.0% 54.5% 35.7% 17.0% 44.4% 11.1% 30.0% 25.0% Disaster risk management 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Equality of opportunity 10.0% 0.0% 7.1% 17.0% 11.1% 22.2% 20.0% 12.5% Disease 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 6.7% 0.0% 7.1% 5.7% 0.0% 22.2% 0.0% 4.2% Information and communications technology 3.3% 0.0% 7.1% 1.9% 11.1% 0.0% 10.0% 8.3% Social protection* 6.7% 36.4% 0.0% 13.2% 0.0% 11.1% 5.0% 4.2% Agriculture and rural development 53.3% 72.7% 46.4% 52.8% 33.3% 77.8% 60.0% 37.5% Trade and exports 3.3% 0.0% 3.6% 1.9% 0.0% 11.1% 5.0% 4.2% Energy 0.0% 0.0% 7.1% 1.9% 11.1% 11.1% 5.0% 4.2% Anti-corruption 10.0% 0.0% 14.3% 13.2% 11.1% 0.0% 5.0% 20.8% Food security 10.0% 9.1% 14.3% 7.5% 11.1% 0.0% 10.0% 8.3% Regional conflict and tensions 13.3% 9.1% 7.1% 3.8% 11.1% 11.1% 5.0% 8.3% Urban development 0.0% 0.0% 0.0% 1.9% 11.1% 0.0% 0.0% 0.0% Water and sanitation 6.7% 0.0% 14.3% 17.0% 22.2% 0.0% 5.0% 12.5% Job creation/employment 26.7% 27.3% 25.0% 18.9% 55.6% 22.2% 5.0% 12.5% Health 0.0% 9.1% 3.6% 15.1% 0.0% 0.0% 10.0% 12.5% Access to finance 10.0% 9.1% 7.1% 7.5% 0.0% 0.0% 0.0% 8.3% Public sector governance/reform 20.0% 9.1% 21.4% 18.9% 0.0% 11.1% 30.0% 12.5% Gender equity 0.0% 9.1% 7.1% 1.9% 0.0% 0.0% 5.0% 8.3% Private sector development 6.7% 0.0% 14.3% 5.7% 0.0% 11.1% 0.0% 12.5% Education 33.3% 36.4% 25.0% 50.9% 22.2% 22.2% 30.0% 37.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% Natural resource management 10.0% 9.1% 3.6% 1.9% 0.0% 0.0% 15.0% 4.2% Gender based violence 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2018: Mozambique A. General Issues facing Mozambique (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mozambique? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Education and training that better ensure job opportunity* 62.1% 33.3% 58.3% 64.0% 100.0% 71.4% 93.8% 63.6% Better quality public services 20.7% 11.1% 12.5% 10.0% 0.0% 0.0% 0.0% 13.6% Better employment opportunities for young people* 10.3% 55.6% 8.3% 12.0% 18.2% 0.0% 6.3% 13.6% Better employment opportunities for women 6.9% 11.1% 0.0% 6.0% 9.1% 0.0% 0.0% 4.5% Greater access to health and nutrition for citizens 3.4% 0.0% 16.7% 14.0% 18.2% 14.3% 18.8% 4.5% Better entrepreneurial opportunities 13.8% 11.1% 12.5% 22.0% 9.1% 14.3% 0.0% 13.6% A growing middle class 6.9% 11.1% 12.5% 2.0% 0.0% 14.3% 18.8% 13.6% Better opportunity for the poor who live in rural areas 17.2% 22.2% 8.3% 6.0% 18.2% 14.3% 12.5% 9.1% Better opportunity for the poor who live in urban areas 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Consistent economic growth 37.9% 22.2% 41.7% 22.0% 18.2% 57.1% 25.0% 9.1% More reliable social safety net 0.0% 11.1% 0.0% 4.0% 0.0% 0.0% 0.0% 4.5% Greater access to micro-finance for the poor 3.4% 11.1% 4.2% 10.0% 0.0% 14.3% 6.3% 18.2% Greater voice and participation for citizens to help ensure 13.8% 0.0% 20.8% 22.0% 9.1% 0.0% 12.5% 27.3% greater accountability Other 0.0% 0.0% 4.2% 6.0% 0.0% 0.0% 6.3% 0.0% *Significantly different between stakeholder groups When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Mozambique. (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other None. I do not consider Mozambique a fragile state. 3.3% 9.1% 4.0% 8.2% 9.1% 0.0% 15.8% 8.3% Policy inconsistency 13.3% 0.0% 8.0% 12.2% 9.1% 0.0% 10.5% 12.5% Weak social cohesion 6.7% 9.1% 8.0% 4.1% 18.2% 0.0% 5.3% 16.7% Weak institutional capacity 16.7% 45.5% 32.0% 24.5% 9.1% 33.3% 31.6% 20.8% Food insecurity 16.7% 18.2% 4.0% 0.0% 9.1% 22.2% 10.5% 8.3% High levels of corruption* 63.3% 27.3% 60.0% 67.3% 81.8% 22.2% 63.2% 54.2% Weak accountability 23.3% 27.3% 44.0% 36.7% 27.3% 33.3% 31.6% 29.2% Lack of security 6.7% 0.0% 4.0% 16.3% 9.1% 11.1% 0.0% 8.3% Political uncertainty 0.0% 0.0% 12.0% 6.1% 0.0% 11.1% 10.5% 4.2% Lack of access to development finance* 30.0% 9.1% 8.0% 4.1% 9.1% 33.3% 0.0% 16.7% Vulnerability to shocks* 20.0% 36.4% 8.0% 10.2% 0.0% 33.3% 10.5% 4.2% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 30 6.13 2.24 11 6.55 1.63 23 5.61 2.13 49 5.00 2.05 9 4.44 3.00 9 6.67 1.87 16 6.25 2.38 21 5.14 2.95 Bank Group in Mozambique? (1-Not familiar at all, 10-Extremely familiar) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 28 6.32 1.89 11 6.91 1.22 19 6.05 1.68 44 5.77 2.01 5 6.60 2.07 9 7.78 1.20 14 6.57 1.34 16 6.63 1.82 Bank Group’s effectiveness in Mozambique. (1-Not effective at all, 10-Very effective) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mozambique 26 7.00 1.88 11 7.36 0.50 16 6.88 1.71 37 6.81 1.88 4 8.50 2.38 7 8.00 1.83 15 7.67 2.09 17 7.65 1.62 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mozambique, in which sectors do you believe the World Bank Group should focus most of its resources in Mozambique? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Public sector governance/reform 46.7% 36.4% 57.1% 49.0% 50.0% 33.3% 50.0% 38.1% Global/regional integration 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 20.0% 27.3% 4.8% 10.2% 0.0% 0.0% 11.1% 9.5% Energy* 6.7% 0.0% 0.0% 0.0% 12.5% 22.2% 0.0% 4.8% Water and sanitation 13.3% 9.1% 19.0% 4.1% 25.0% 22.2% 5.6% 9.5% Job creation/employment 6.7% 9.1% 23.8% 14.3% 12.5% 0.0% 11.1% 23.8% Health 16.7% 18.2% 9.5% 24.5% 12.5% 0.0% 27.8% 33.3% Regional conflict and tensions 0.0% 0.0% 4.8% 4.1% 0.0% 0.0% 5.6% 0.0% Access to finance 6.7% 0.0% 14.3% 12.2% 0.0% 0.0% 0.0% 4.8% Social protection* 3.3% 27.3% 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% Gender equity 3.3% 0.0% 0.0% 4.1% 12.5% 0.0% 0.0% 4.8% Private sector development 16.7% 9.1% 38.1% 16.3% 0.0% 11.1% 5.6% 4.8% Education* 36.7% 54.5% 19.0% 42.9% 50.0% 44.4% 77.8% 42.9% Urban development 6.7% 0.0% 4.8% 4.1% 0.0% 0.0% 0.0% 0.0% Gender based violence 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 4.8% Climate change 3.3% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 10.0% 9.1% 0.0% 8.2% 0.0% 0.0% 0.0% 19.0% Inclusive economic growth 16.7% 18.2% 19.0% 26.5% 12.5% 33.3% 22.2% 19.0% Disaster risk management 3.3% 0.0% 4.8% 0.0% 0.0% 0.0% 5.6% 0.0% Equality of opportunity 3.3% 0.0% 0.0% 4.1% 12.5% 11.1% 0.0% 4.8% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions* 0.0% 18.2% 0.0% 4.1% 0.0% 11.1% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 5.6% 4.8% Transport 23.3% 0.0% 14.3% 6.1% 25.0% 44.4% 16.7% 19.0% Agriculture and rural development 40.0% 45.5% 23.8% 24.5% 50.0% 66.7% 44.4% 14.3% Trade and exports 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 4.8% Natural resource management 0.0% 18.2% 9.5% 4.1% 0.0% 0.0% 0.0% 0.0% Anti-corruption 6.7% 0.0% 14.3% 12.2% 25.0% 0.0% 11.1% 23.8% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of gr eatest VALUE and which activity is of second greatest value in Mozambique? Employee of a Bilateral/ Private Sector/ Independent Academia/ Greatest Value Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Bringing together different groups of stakeholders 3.7% 0.0% 4.3% 13.0% 0.0% 0.0% 0.0% 0.0% Capacity development related to World Bank Group supported 18.5% 10.0% 13.0% 23.9% 11.1% 25.0% 25.0% 21.1% projects Technical assistance 11.1% 0.0% 4.3% 10.9% 11.1% 0.0% 12.5% 15.8% Policy advice, studies, analyses 3.7% 0.0% 26.1% 15.2% 22.2% 12.5% 6.3% 5.3% Financial resources* 29.6% 60.0% 13.0% 10.9% 33.3% 25.0% 12.5% 47.4% Data and statistics 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% Promoting knowledge sharing 3.7% 0.0% 0.0% 2.2% 11.1% 0.0% 6.3% 5.3% Implementation support 3.7% 10.0% 4.3% 0.0% 0.0% 0.0% 6.3% 0.0% Mobilizing third party financial resources* 7.4% 0.0% 17.4% 6.5% 11.1% 37.5% 31.3% 0.0% Donor coordination 3.7% 0.0% 8.7% 6.5% 0.0% 0.0% 0.0% 0.0% Strategy formulation 14.8% 10.0% 8.7% 10.9% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Bringing together different groups of stakeholders 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Capacity development related to World Bank Group supported 10.3% 30.0% 8.7% 11.1% 22.2% 22.2% 25.0% 5.3% projects Technical assistance 10.3% 20.0% 8.7% 0.0% 0.0% 22.2% 6.3% 21.1% Policy advice, studies, analyses 27.6% 10.0% 17.4% 20.0% 33.3% 0.0% 12.5% 5.3% Financial resources 13.8% 30.0% 30.4% 24.4% 0.0% 22.2% 6.3% 10.5% Data and statistics 3.4% 0.0% 8.7% 4.4% 0.0% 0.0% 0.0% 0.0% Promoting knowledge sharing 3.4% 10.0% 4.3% 8.9% 11.1% 11.1% 6.3% 10.5% Implementation support 0.0% 0.0% 0.0% 6.7% 0.0% 11.1% 6.3% 0.0% Mobilizing third party financial resources 13.8% 0.0% 17.4% 15.6% 11.1% 0.0% 6.3% 26.3% Donor coordination 3.4% 0.0% 4.3% 6.7% 11.1% 0.0% 6.3% 15.8% Strategy formulation 13.8% 0.0% 0.0% 2.2% 11.1% 11.1% 25.0% 5.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 73 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mozambique? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other The credibility of its knowledge/data 3.3% 0.0% 3.7% 0.0% 9.1% 0.0% 0.0% 4.5% Not focused enough on issues that are unique to post-conflict 3.3% 9.1% 0.0% 4.3% 0.0% 0.0% 5.9% 0.0% countries Inadequate number of World Bank Group staff members 3.3% 9.1% 7.4% 4.3% 0.0% 12.5% 5.9% 9.1% located in the country Not willing to honestly criticize policies and reform efforts in 6.7% 18.2% 18.5% 21.3% 18.2% 0.0% 5.9% 4.5% the country Staff too inaccessible* 0.0% 0.0% 0.0% 2.1% 9.1% 0.0% 17.6% 4.5% Not collaborating enough with private sector* 3.3% 0.0% 40.7% 4.3% 0.0% 25.0% 5.9% 0.0% Not adequately collaborating with organizations such as 3.3% 36.4% 3.7% 10.6% 0.0% 0.0% 0.0% 4.5% bilaterals, multilaterals, trust funds, UN agencies* Not aligned with country priorities 20.0% 0.0% 18.5% 2.1% 9.1% 25.0% 23.5% 13.6% Not adequately sensitive to political/social realities in 16.7% 0.0% 11.1% 10.6% 18.2% 25.0% 11.8% 22.7% Mozambique Too influenced by developed countries 40.0% 9.1% 14.8% 14.9% 9.1% 25.0% 29.4% 18.2% World Bank Group’s processes too slow 6.7% 9.1% 7.4% 8.5% 18.2% 12.5% 11.8% 4.5% World Bank Group’s processes too complex 16.7% 27.3% 7.4% 6.4% 18.2% 12.5% 23.5% 18.2% Not exploring alternative policy options 6.7% 9.1% 0.0% 2.1% 0.0% 0.0% 11.8% 9.1% Not sufficiently focused on results 3.3% 9.1% 14.8% 6.4% 0.0% 0.0% 0.0% 4.5% Not in it for the long term* 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% Its advice and strategies do not lend themselves to practical 0.0% 0.0% 3.7% 6.4% 0.0% 0.0% 0.0% 9.1% problem solving Not collaborating enough with civil society* 3.3% 18.2% 11.1% 31.9% 0.0% 0.0% 11.8% 4.5% Not enough public disclosure of its work 13.3% 9.1% 14.8% 19.1% 36.4% 25.0% 29.4% 18.2% Arrogant in its approach 3.3% 9.1% 3.7% 4.3% 0.0% 0.0% 0.0% 0.0% Other 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Don’t know 16.7% 9.1% 7.4% 19.1% 27.3% 12.5% 0.0% 18.2% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Mozambique?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 3.3% 0.0% 7.1% 0.0% 9.1% 0.0% 0.0% 4.5% To a somewhat sufficient degree 43.3% 72.7% 14.3% 28.3% 45.5% 25.0% 30.0% 45.5% To a somewhat insufficient degree 23.3% 27.3% 32.1% 41.5% 0.0% 50.0% 40.0% 13.6% To a very insufficient degree 10.0% 0.0% 10.7% 9.4% 18.2% 25.0% 15.0% 0.0% Don't know 20.0% 0.0% 35.7% 20.8% 27.3% 0.0% 15.0% 36.4% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Mozambique Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing 12 6.75 1.48 4 7.75 1.71 13 5.46 2.47 20 5.95 1.50 5 6.20 1.64 7 6.00 2.45 14 5.71 1.49 12 6.42 1.56 Development Policy Financing 13 6.46 2.11 3 6.33 1.15 9 6.56 2.55 17 6.00 1.80 4 6.25 2.75 6 5.17 2.23 15 5.93 1.49 10 7.20 1.14 Program-for-Results Financing 11 7.27 1.90 5 6.60 1.14 8 5.00 2.45 13 6.08 1.98 3 4.33 1.53 3 5.33 2.89 8 4.75 1.39 7 6.43 2.23 Trust funds and grants 7 5.71 2.29 6 7.50 1.05 10 5.20 3.29 14 5.93 2.09 3 5.67 1.15 4 5.25 1.71 4 4.25 0.96 4 5.50 1.29 MIGA Guarantees 4 7.00 2.45 2 5.00 1.41 8 5.25 3.49 5 6.20 1.30 1 3.00 - 4 5.50 3.87 4 5.50 0.58 2 6.50 2.12 IFC Investment Services 7 6.57 2.30 2 6.50 0.71 10 5.70 3.02 13 5.92 1.71 3 6.00 1.73 6 5.83 2.93 7 5.86 1.21 3 5.33 0.58 IFC Advisory Services 7 6.71 2.69 1 6.00 - 10 5.50 2.95 11 5.64 1.57 2 5.50 2.12 5 7.20 1.64 8 6.00 2.14 3 5.67 1.15 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Beneficiaries 20.0% 9.1% 17.9% 15.1% 45.5% 25.0% 35.0% 25.0% Youth/university groups 10.0% 27.3% 21.4% 11.3% 9.1% 0.0% 15.0% 25.0% Private sector 26.7% 0.0% 42.9% 24.5% 18.2% 37.5% 15.0% 25.0% Local government 43.3% 9.1% 10.7% 20.8% 9.1% 37.5% 20.0% 20.8% Donor community* 16.7% 36.4% 0.0% 11.3% 0.0% 37.5% 0.0% 8.3% NGOs/Community Based Organizations* 16.7% 45.5% 25.0% 69.8% 18.2% 0.0% 15.0% 25.0% Academia/think tanks/research institutes* 20.0% 18.2% 35.7% 9.4% 9.1% 12.5% 70.0% 20.8% Parliament 10.0% 0.0% 3.6% 3.8% 0.0% 0.0% 0.0% 8.3% Foundations 3.3% 0.0% 0.0% 3.8% 9.1% 0.0% 0.0% 4.2% Media 3.3% 0.0% 10.7% 5.7% 27.3% 0.0% 0.0% 8.3% UN and regional peace keeping forces* 3.3% 0.0% 0.0% 1.9% 0.0% 25.0% 5.0% 4.2% Emerging donors 3.3% 9.1% 7.1% 1.9% 0.0% 0.0% 0.0% 8.3% UN agencies* 6.7% 27.3% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Regional organizations 10.0% 0.0% 7.1% 1.9% 0.0% 25.0% 15.0% 0.0% Other 0.0% 0.0% 3.6% 1.9% 0.0% 0.0% 5.0% 8.3% Don’t know* 3.3% 9.1% 7.1% 3.8% 27.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mozambique? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 26 6.92 2.26 11 7.45 1.44 22 6.14 2.47 42 6.40 2.29 8 7.75 1.98 8 6.63 1.77 16 6.50 2.16 20 8.00 1.62 relevant role in development in Mozambique The World Bank Group’s work is aligned with what I 26 6.62 2.19 11 7.82 1.33 22 5.91 2.18 40 6.60 1.91 8 7.63 2.00 8 4.63 1.60 16 5.88 2.42 17 6.47 1.70 consider the development priorities for Mozambique* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Mozambique, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 26 5.65 1.67 11 6.36 1.12 15 5.27 1.83 33 5.45 1.97 7 6.43 2.30 7 4.57 2.07 16 5.25 1.65 15 7.27 1.79 Flexibility (in terms of the institution’s products and 25 5.32 1.60 11 5.45 1.51 14 4.50 1.65 35 5.11 1.69 5 6.40 2.07 6 5.33 2.07 17 4.88 1.50 16 6.13 2.06 services) Flexibility (in terms of changing country 23 5.35 1.97 10 6.20 1.40 11 4.73 1.68 30 5.00 1.91 7 6.57 2.15 5 4.40 1.67 17 4.53 1.23 14 6.86 2.11 circumstances)* Being inclusive 22 5.82 2.04 11 5.45 1.63 15 5.20 2.34 36 5.44 1.92 4 5.75 1.71 7 6.29 2.43 18 5.72 1.74 12 6.25 1.91 Openness (sharing data and other information) 22 6.50 1.97 10 5.60 2.22 15 5.20 2.27 40 6.03 2.15 6 6.33 2.66 9 6.89 2.47 18 6.17 2.20 14 7.57 1.99 Collaboration with the Government 26 7.31 2.05 11 7.27 1.10 19 6.63 2.09 42 7.29 1.84 6 7.50 1.87 9 6.67 2.87 15 7.40 1.18 16 8.13 1.54 The speed in which it gets things accomplished on 24 5.83 2.50 10 6.00 1.70 16 4.88 2.28 34 5.29 2.24 6 7.17 1.94 8 5.88 2.10 14 5.64 1.50 14 7.14 2.48 the ground Helping to bring discipline/effective supervision to 25 7.12 2.17 10 7.20 1.03 18 4.89 2.19 34 5.82 2.22 6 7.67 2.07 7 7.71 1.89 16 6.81 1.91 16 7.38 2.28 implementation of investment projects* Collaboration with civil society* 21 6.38 2.01 9 5.11 1.27 15 4.80 2.14 39 5.00 2.04 7 7.43 1.72 6 4.50 2.07 16 5.94 1.53 13 7.38 2.18 Staff accessibility* 24 6.38 2.04 11 6.18 1.78 15 5.33 1.95 32 4.94 2.02 6 6.00 1.41 8 6.63 2.13 12 4.50 1.98 13 7.15 2.08 Collaboration with other donors and development 24 6.92 2.12 10 6.00 1.56 15 6.13 2.36 29 6.83 2.07 7 7.86 1.57 7 7.29 2.56 12 7.25 1.48 15 7.80 1.97 partners Collaboration with the private sector 22 6.32 2.32 6 7.00 0.89 16 5.13 2.50 26 5.23 1.88 6 6.67 1.03 7 5.71 2.93 12 6.00 1.91 12 7.50 2.11 Collaboration with the UN* 17 7.59 1.54 6 5.83 1.17 7 6.57 1.99 19 6.89 2.26 4 9.50 0.58 4 5.75 3.59 9 7.67 1.50 9 8.56 1.81 Straightforwardness and honesty 20 7.85 1.84 10 6.30 1.77 14 6.86 2.21 32 6.88 2.01 6 7.00 2.53 5 6.80 2.28 13 7.38 1.66 15 7.87 1.81 Treating clients and stakeholders in Mozambique 26 7.69 1.67 9 7.67 1.41 17 7.82 1.91 32 7.13 2.09 6 9.17 0.98 7 8.00 1.63 15 7.60 1.45 13 8.46 1.76 with respect Being a long-term partner 26 8.65 1.77 10 8.20 0.92 18 7.39 2.25 35 7.77 2.18 8 9.25 0.89 9 8.78 1.20 15 7.80 2.48 17 9.06 1.34 *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) To what extent does the World Bank Group partner with the right people to support work on the ground in Mozambique? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Nearly never 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 4.2% Rarely 3.6% 0.0% 3.6% 9.3% 0.0% 11.1% 5.0% 0.0% Sometimes 10.7% 27.3% 32.1% 25.9% 30.0% 22.2% 25.0% 20.8% Nearly always 39.3% 27.3% 0.0% 20.4% 10.0% 11.1% 25.0% 33.3% Don't know 35.7% 36.4% 53.6% 33.3% 20.0% 44.4% 35.0% 29.2% Prefer not to answer 10.7% 9.1% 10.7% 11.1% 40.0% 0.0% 10.0% 12.5% Which TWO organizations do you think it is most valuable for the World Bank Group to collaborate with to tackle fragility in Mozambique? (Select no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other World Food Program (WFP)* 36.7% 54.5% 39.3% 18.5% 60.0% 33.3% 55.0% 50.0% World Health Organization (WHO) 43.3% 18.2% 39.3% 33.3% 40.0% 33.3% 45.0% 50.0% United Nations Development Program (UNDP) 56.7% 27.3% 32.1% 40.7% 40.0% 77.8% 40.0% 40.9% Save the Children 0.0% 0.0% 7.1% 9.3% 20.0% 0.0% 5.0% 0.0% The Red Cross 3.3% 9.1% 10.7% 3.7% 0.0% 0.0% 5.0% 9.1% The United Nations International Children's Emergency Fund 20.0% 54.5% 7.1% 16.7% 20.0% 0.0% 20.0% 27.3% (UNICEF)* The International Committee of the Red Cross (ICRC) 0.0% 0.0% 3.6% 1.9% 0.0% 0.0% 0.0% 0.0% None. I don’t believe the World Bank Group needs to partner 13.3% 0.0% 7.1% 20.4% 0.0% 22.2% 5.0% 0.0% with the UN organizations. Don’t know 6.7% 9.1% 17.9% 14.8% 10.0% 0.0% 10.0% 9.1% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Lack of/inadequate levels of capacity in Government 20.7% 45.5% 40.7% 25.0% 10.0% 44.4% 36.8% 22.7% There is not an adequate level of citizen/civil society 6.9% 0.0% 25.9% 40.4% 20.0% 22.2% 36.8% 31.8% participation* Corruption* 34.5% 0.0% 59.3% 50.0% 40.0% 22.2% 52.6% 54.5% Poor coordination within the World Bank Group 10.3% 0.0% 11.1% 7.7% 10.0% 0.0% 5.3% 4.5% Ongoing conflict and instability 10.3% 0.0% 0.0% 21.2% 10.0% 22.2% 5.3% 9.1% Inadequate funding 17.2% 9.1% 14.8% 13.5% 20.0% 33.3% 15.8% 31.8% The World Bank Group does not provide the government with 0.0% 27.3% 7.4% 3.8% 0.0% 11.1% 5.3% 13.6% consistent support throughout the reform effort Political pressures and obstacles 37.9% 45.5% 18.5% 19.2% 40.0% 33.3% 26.3% 27.3% Reforms are not well thought out in light of country challenges 51.7% 27.3% 33.3% 19.2% 30.0% 33.3% 31.6% 36.4% Poor coordination within the Government 31.0% 18.2% 7.4% 23.1% 30.0% 22.2% 31.6% 4.5% There is an inadequate level of private sector participation and 13.8% 0.0% 29.6% 5.8% 10.0% 0.0% 5.3% 0.0% support* Poor donor coordination 3.4% 36.4% 7.4% 11.5% 0.0% 0.0% 5.3% 9.1% The World Bank Group is not sensitive enough to 20.7% 18.2% 11.1% 23.1% 40.0% 33.3% 21.1% 18.2% political/social realities on the ground Other 3.4% 18.2% 0.0% 1.9% 0.0% 0.0% 5.3% 4.5% *Significantly different between stakeholder groups C. World Bank Group’s Effectiveness and Results In Mozambique, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender 17 6.35 2.47 7 6.14 1.57 14 5.93 2.02 37 6.03 2.48 9 7.56 1.24 4 4.75 0.50 17 6.41 1.70 16 7.00 1.86 The impact of climate change 21 6.71 2.10 7 6.57 0.79 15 6.27 2.55 34 6.15 2.05 8 7.38 1.60 5 5.80 1.92 18 6.00 1.85 10 6.00 2.45 78 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mozambique? (1-Not effective at all, 10-Very effective) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 17 6.88 2.00 7 6.57 1.27 7 4.57 1.99 15 5.47 1.60 5 6.60 2.30 4 4.50 3.11 13 5.31 2.18 8 6.50 2.33 Private sector development 20 6.25 1.89 7 7.29 1.25 15 5.53 2.26 18 5.39 1.88 6 7.17 2.04 6 5.17 2.23 12 5.50 1.93 9 6.56 1.74 Education* 22 6.59 2.20 9 6.89 1.83 12 4.83 2.25 33 6.55 2.21 6 8.17 0.98 7 6.00 1.41 18 6.28 1.81 16 7.31 1.85 Public sector governance/reform 22 7.05 1.84 8 6.63 1.60 14 5.29 2.49 30 6.40 2.19 7 7.43 1.62 7 6.14 0.90 15 5.93 1.71 9 7.22 2.17 Global/regional integration 15 6.20 2.31 1 3.00 - 6 4.83 1.47 11 5.64 1.86 4 5.75 1.26 4 5.00 0.00 13 6.38 1.89 5 6.00 2.65 Food security 16 6.81 1.91 4 4.75 0.50 9 6.00 1.87 21 6.29 2.08 6 7.17 1.94 7 6.00 1.29 16 6.13 2.16 9 6.89 2.26 Urban development 11 5.73 2.00 3 7.67 0.58 8 5.13 1.46 17 5.59 1.91 5 7.00 1.41 5 5.60 1.95 13 5.69 1.65 6 6.50 1.87 Energy 14 7.29 2.02 5 7.80 0.84 10 6.10 2.13 16 5.81 2.04 7 7.14 2.61 7 6.29 1.60 16 5.75 1.44 9 7.44 1.51 Water and sanitation 14 7.07 2.06 5 7.00 0.71 11 6.18 1.72 24 6.00 2.09 7 7.71 2.29 8 6.50 1.85 17 6.71 1.93 10 7.60 1.65 Job creation/employment 8 5.38 2.92 3 7.00 1.00 12 5.75 2.63 17 4.88 1.83 6 6.17 1.72 6 4.17 1.47 15 4.47 1.25 8 5.88 1.64 Health 18 6.89 2.08 7 7.43 1.81 14 5.86 2.35 27 6.37 2.29 8 7.88 1.73 5 6.20 1.92 17 6.12 1.83 11 7.00 1.79 Access to finance 16 5.75 2.41 3 7.00 0.00 14 4.36 2.47 20 5.85 2.30 6 7.17 1.72 6 5.83 0.98 13 4.77 1.88 7 6.29 2.14 Transport 16 6.88 2.45 3 7.67 1.15 12 5.58 2.27 18 5.89 1.97 6 6.67 1.37 7 6.14 2.12 15 5.07 1.44 8 7.00 1.77 Agriculture and rural development 17 6.29 2.76 6 6.67 1.51 10 6.00 2.00 25 5.92 1.98 7 7.71 0.95 6 6.17 1.17 16 5.38 2.16 8 6.25 1.39 Natural resource management (non-renewables) 10 6.30 2.54 4 6.50 2.38 8 5.00 1.85 15 5.53 2.00 5 6.60 2.51 5 4.80 2.17 16 4.94 1.53 6 7.00 2.10 Climate change* 15 7.40 2.56 5 6.60 1.14 7 4.29 2.43 20 5.80 1.67 7 7.14 2.27 6 4.83 2.32 17 5.35 2.06 4 7.50 1.91 Poverty reduction 18 6.11 2.47 8 6.63 1.41 14 5.00 2.51 31 5.61 2.08 8 6.75 2.25 7 5.57 1.62 17 5.00 1.94 8 6.88 1.64 Inclusive economic growth* 13 5.92 1.98 7 6.57 1.51 13 5.46 1.81 22 4.77 1.88 7 6.00 2.00 5 5.40 2.70 16 4.31 1.74 6 7.17 1.94 Disaster risk management 14 6.50 2.18 6 6.50 1.38 9 4.78 2.82 23 5.96 2.01 8 6.63 2.13 4 5.75 2.06 15 5.47 1.77 7 6.29 1.60 Information and communications technology 13 5.38 1.98 7 4.14 1.95 19 5.79 2.02 7 6.14 1.86 5 3.80 1.92 14 6.00 1.88 9 6.67 2.18 Local governance and institutions 13 6.54 2.47 4 5.75 1.50 13 4.38 2.33 31 5.94 2.08 7 6.86 2.48 5 5.20 2.49 14 5.21 1.58 9 7.00 2.24 *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 26 6.88 2.12 10 6.70 0.82 23 5.70 1.77 45 6.24 2.04 9 7.22 1.72 9 6.56 1.51 17 5.76 1.39 21 6.86 1.68 Mozambique? (1-To no degree at all, 10-To a very significant degree) 79 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results (continued) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems in 24 7.58 2.02 8 6.13 1.55 23 6.91 1.93 36 7.33 1.93 8 7.63 1.60 6 8.00 1.67 18 8.22 1.52 21 7.90 1.58 Mozambique? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mozambique? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 25 6.04 2.11 9 6.44 1.33 20 5.00 2.41 40 5.80 2.10 7 7.00 1.53 7 6.43 1.81 17 5.18 2.56 15 6.40 2.10 the needs of Mozambique The World Bank Group meets Mozambique’s needs 25 6.16 2.19 8 6.25 1.28 18 5.72 2.14 41 5.88 2.00 8 7.13 2.17 6 7.33 2.34 18 5.28 2.27 15 7.33 2.69 for knowledge services Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group help Mozambique to mobilize finance for development 15 6.13 1.88 3 5.33 2.89 16 4.25 2.32 22 5.77 2.05 7 7.00 2.45 5 6.20 1.30 15 4.87 1.92 9 7.78 1.48 from private sector sources?* (1-Not effectively at all, 10-Very effectively) *Significantly different between stakeholder groups As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window, Pandemic Emergency Finance Facility, Catastrophe Deferred Draw Down Option, and the Private Sector Window. In general, how familiar are you with these new or expanded financial instruments in Mozambique? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Very familiar 3.4% 0.0% 0.0% 1.9% 0.0% 0.0% 5.0% 4.2% Somewhat familiar 17.2% 27.3% 3.6% 1.9% 20.0% 11.1% 10.0% 4.2% Somewhat unfamiliar 20.7% 9.1% 17.9% 20.8% 40.0% 55.6% 20.0% 33.3% Very unfamiliar 27.6% 54.5% 42.9% 39.6% 10.0% 22.2% 30.0% 25.0% Don’t know 31.0% 9.1% 35.7% 35.8% 30.0% 11.1% 35.0% 33.3% 80 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results (continued) How effectively does the World Bank Group support Mozambique’s efforts … ? (1-Not effectively at all, 10-Very effectively) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To build stronger domestic resource mobilization 22 6.05 2.48 3 6.33 2.89 15 4.93 2.71 25 5.68 1.86 5 6.20 1.92 5 5.40 1.82 14 5.07 1.64 10 7.00 1.56 systems in the Government To develop better and stronger data 21 5.71 2.33 6 7.00 0.63 18 5.00 2.72 30 6.10 2.06 6 6.33 1.75 4 6.25 2.06 15 5.27 1.44 12 7.67 1.72 collection/analytics systems within the Government* To strengthen the country’s crisis preparedness 19 4.79 2.51 6 6.00 1.41 15 4.93 2.74 27 5.81 1.69 6 5.83 2.14 6 5.83 2.14 15 5.00 2.14 10 6.80 2.04 *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Mozambique’s efforts to 5 5.80 2.59 4 7.25 0.50 7 6.14 1.95 5 5.00 1.58 1 7.00 - 4 4.25 1.89 3 6.67 1.53 manage crisis related risks? (1-Not effectively at all, 10-Very effectively) When considering the World Bank Group’s emphasis on risk preparedness and prevention, which of the following statements best describes recent WBG’s activities? (Select only o ne response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group is providing less valuable support than in the past, to enhance the Mozambique’s ability to 13.8% 9.1% 3.6% 11.5% 10.0% 11.1% 10.0% 13.6% systematically identify and monitor risks by drawing on the best data, technology, and knowledge The World Bank Group is providing more valuable support than in the past, to enhance the Mozambique’s ability to 31.0% 27.3% 32.1% 11.5% 10.0% 33.3% 35.0% 31.8% systematically identify and monitor risks by drawing on the best data, technology, and knowledge The World Bank Group’s approach and work related to systematically identifying and monitoring risks in Mozambique 13.8% 9.1% 17.9% 13.5% 30.0% 0.0% 10.0% 4.5% has remained constant Don’t know 41.4% 54.5% 46.4% 63.5% 50.0% 55.6% 45.0% 50.0% 81 World Bank Group Country Opinion Survey 2018: Mozambique D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Weekly 10.3% 0.0% 7.4% 1.9% 30.0% 22.2% 5.0% 4.3% Monthly 13.8% 27.3% 11.1% 5.8% 0.0% 11.1% 15.0% 17.4% A few times a year 51.7% 54.5% 37.0% 55.8% 30.0% 22.2% 65.0% 47.8% Rarely 20.7% 18.2% 33.3% 25.0% 20.0% 33.3% 15.0% 17.4% Never 3.4% 0.0% 11.1% 11.5% 20.0% 11.1% 0.0% 13.0% In Mozambique, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 19 5.68 2.03 9 6.89 1.54 18 5.33 1.68 29 5.45 1.66 7 6.29 1.38 5 5.20 2.86 15 5.47 1.55 12 6.92 2.50 Include appropriate level of stakeholder involvement 26 6.15 2.03 6 4.67 1.63 15 6.20 1.70 36 5.31 2.03 7 6.00 1.00 6 5.33 2.66 17 5.65 1.87 13 6.92 1.38 during preparation Lead to practical solutions 25 6.48 2.08 8 6.13 1.55 18 5.44 2.18 36 5.56 2.27 6 5.50 1.64 6 6.00 2.83 18 5.67 2.30 14 7.00 1.71 Are accessible (well written and easy to understand) 25 6.16 2.44 10 7.20 1.69 18 6.39 1.97 35 5.71 1.99 7 5.29 1.38 6 6.33 2.88 16 5.88 2.09 14 6.79 1.42 Are source of relevant information on global good 24 7.04 2.29 10 7.50 1.18 19 6.89 2.35 39 6.77 1.94 7 7.86 1.68 5 7.80 2.95 17 7.76 1.15 15 7.67 1.99 practices Are adequately disseminated 23 6.00 2.39 10 6.50 1.58 20 6.05 2.63 37 5.54 2.18 7 7.43 1.99 6 7.33 1.97 16 5.31 1.85 14 6.86 1.46 Are translated enough into local language* 22 5.95 2.17 4 7.75 0.50 17 6.00 2.18 30 4.90 2.45 7 7.14 1.57 7 5.86 2.85 16 4.62 2.03 12 6.25 2.56 Are adaptable to Mozambique’s specific 25 5.96 2.15 8 6.50 1.60 20 5.65 2.25 34 5.50 1.75 7 6.86 0.69 8 6.38 2.07 17 6.12 2.00 16 6.94 1.88 development challenges and country circumstances *Significantly different between stakeholder groups Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 25 6.76 1.90 8 6.38 0.92 24 5.58 2.32 41 6.29 2.19 7 7.00 1.41 8 6.50 0.93 19 6.68 1.80 17 7.06 1.48 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 26 7.58 1.72 10 7.30 0.95 23 6.78 1.93 40 7.00 2.17 5 8.40 1.14 7 7.57 1.40 16 6.37 1.63 17 8.18 1.29 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 82 World Bank Group Country Opinion Survey 2018: Mozambique E. Working with the World Bank Group When working with the World Bank Group on programs, projects and other activities, do you believe that the team …? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Almost never has the right skills mix to tackle the challenges of 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% fragility Rarely has the right skills mix to tackle the challenges of 0.0% 0.0% 7.4% 0.0% 0.0% 0.0% 0.0% 4.5% fragility Sometimes has the right skills mix to tackle the challenges of 28.6% 45.5% 11.1% 19.6% 12.5% 22.2% 21.1% 4.5% fragility Almost always has the right skills mix to tackle the challenges 46.4% 27.3% 18.5% 25.5% 37.5% 33.3% 42.1% 50.0% of fragility Don't know 10.7% 27.3% 37.0% 41.2% 37.5% 33.3% 26.3% 22.7% Prefer not to answer 14.3% 0.0% 25.9% 11.8% 12.5% 11.1% 10.5% 18.2% To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 24 5.42 2.48 6 6.50 1.38 15 6.07 1.79 28 5.14 2.24 4 6.75 2.06 6 7.33 2.94 13 5.77 2.52 9 6.89 2.47 The World Bank Group effectively monitors and 29 7.59 2.06 10 7.10 1.37 18 6.39 2.64 36 6.53 2.25 5 8.60 1.52 8 7.00 2.07 16 7.50 2.07 16 7.50 2.37 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are 23 5.87 2.10 8 6.25 1.39 15 6.07 2.12 28 5.68 2.26 4 7.50 2.08 5 5.40 2.61 16 6.44 2.28 9 6.89 2.67 done in a timely fashion The World Bank Group’s “Safeguard Policy” 20 6.00 2.29 5 7.40 1.14 13 6.85 1.57 26 6.65 1.55 2 6.50 2.12 5 5.20 2.95 13 6.85 2.15 7 7.29 1.60 requirements are reasonable The World Bank Group’s conditions on its lending 19 6.00 2.47 2 8.50 0.71 18 6.83 1.72 19 5.42 2.46 4 7.25 2.22 7 6.71 2.87 12 6.50 2.58 9 7.00 1.94 are reasonable The World Bank Group takes decisions quickly in 25 5.80 2.25 9 6.22 1.39 14 5.43 2.31 25 5.72 1.99 4 7.75 1.26 8 6.38 2.39 11 5.00 1.90 11 6.00 3.13 Mozambique Working with the World Bank Group increases 28 7.18 2.18 11 6.55 1.13 18 6.39 2.20 38 6.74 2.41 4 8.75 1.50 9 7.44 2.19 18 8.11 1.60 17 7.47 1.87 Mozambique’s institutional capacity Where country systems are adequate, the World 19 7.16 1.95 8 7.13 1.13 16 6.19 2.32 23 7.09 1.98 2 10.00 0.00 6 6.33 2.66 12 7.00 1.48 13 7.62 2.33 Bank Group makes appropriate use of them Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank 12 7.08 1.98 8 6.75 1.28 14 6.21 2.19 21 6.71 1.79 2 9.00 1.41 6 5.67 1.51 12 5.92 1.73 9 7.89 1.96 Group is adequately staffed in Mozambique? (1-To no degree at all, 10-To a very significant degree) 83 World Bank Group Country Opinion Survey 2018: Mozambique F. The Future Role of the World Bank Group in Mozambique Which of the following SHOULD the World Bank Group do to make itself of greater value in Mozambique? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Improve the quality of its experts as related to Mozambique’s 20.7% 0.0% 11.1% 15.4% 9.1% 0.0% 26.3% 20.8% specific challenges Work more with private sector* 3.4% 9.1% 40.7% 7.7% 0.0% 22.2% 10.5% 12.5% Increase the level of World Bank Group staffing in 0.0% 18.2% 3.7% 1.9% 9.1% 11.1% 5.3% 0.0% Mozambique’s office Offer more innovative knowledge services 10.3% 9.1% 11.1% 7.7% 18.2% 0.0% 0.0% 4.2% Collaborate more effectively with Government clients 31.0% 9.1% 11.1% 9.6% 0.0% 22.2% 10.5% 12.5% Work faster 10.3% 18.2% 7.4% 3.8% 9.1% 0.0% 0.0% 16.7% Reduce the complexity of obtaining World Bank Group 41.4% 0.0% 25.9% 19.2% 9.1% 22.2% 21.1% 20.8% financing Help to bring discipline/effective supervision to 0.0% 0.0% 18.5% 5.8% 9.1% 22.2% 15.8% 16.7% implementation of World Bank Group projects Collaborate more effectively with organizations such as 10.3% 81.8% 11.1% 15.4% 0.0% 11.1% 0.0% 4.2% bilaterals, multilaterals, trust funds, UN agencies* Offer more innovative financial products 10.3% 0.0% 3.7% 5.8% 9.1% 11.1% 0.0% 16.7% Ensure greater selectivity in its work 0.0% 0.0% 3.7% 3.8% 9.1% 0.0% 0.0% 4.2% Provide more adequate data/knowledge/statistics/figures on 10.3% 9.1% 3.7% 9.6% 9.1% 0.0% 21.1% 4.2% Mozambique’s economy Improve the competitiveness of its financing compared to 3.4% 0.0% 3.7% 3.8% 0.0% 0.0% 0.0% 4.2% markets Work more with civil society and beneficiary representatives* 6.9% 18.2% 18.5% 57.7% 36.4% 11.1% 42.1% 29.2% Increase the level of capacity development in the country 20.7% 27.3% 14.8% 23.1% 27.3% 44.4% 26.3% 25.0% Leverage the private sector more 17.2% 0.0% 7.4% 3.8% 27.3% 22.2% 5.3% 8.3% Other 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 10.5% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Mozambique, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mozambique? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Financial services 46.7% 36.4% 36.0% 28.3% 10.0% 55.6% 22.2% 31.8% Knowledge products 6.7% 9.1% 24.0% 20.8% 30.0% 11.1% 50.0% 18.2% Convening services 6.7% 18.2% 0.0% 1.9% 10.0% 0.0% 0.0% 4.5% None of the above 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 4.5% The combination is appropriate for Mozambique 30.0% 27.3% 28.0% 34.0% 30.0% 22.2% 22.2% 31.8% Don't know 10.0% 9.1% 12.0% 13.2% 20.0% 11.1% 5.6% 9.1% 84 World Bank Group Country Opinion Survey 2018: Mozambique F. The Future Role of the World Bank Group in Mozambique (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Mozambique? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Social cohesion 11.5% 0.0% 16.0% 12.2% 20.0% 11.1% 10.0% 16.7% Public financial management 38.5% 63.6% 60.0% 51.0% 50.0% 66.7% 50.0% 58.3% Reducing gender based violence 0.0% 0.0% 8.0% 12.2% 10.0% 0.0% 5.0% 4.2% Crisis preparedness 19.2% 9.1% 8.0% 12.2% 20.0% 11.1% 5.0% 0.0% Crisis response 3.8% 0.0% 20.0% 12.2% 20.0% 0.0% 5.0% 8.3% Access to justice systems 23.1% 9.1% 8.0% 10.2% 10.0% 0.0% 20.0% 29.2% Security mechanisms 7.7% 0.0% 12.0% 4.1% 0.0% 0.0% 5.0% 12.5% Conflict resolution mechanisms 0.0% 0.0% 4.0% 8.2% 10.0% 0.0% 20.0% 8.3% Support domestic resource mobilization 30.8% 18.2% 20.0% 26.5% 0.0% 33.3% 15.0% 16.7% Access to basic services 34.6% 45.5% 20.0% 24.5% 30.0% 44.4% 25.0% 20.8% Capacity of state institutions 46.2% 45.5% 40.0% 24.5% 40.0% 55.6% 65.0% 41.7% Jobs 7.7% 18.2% 28.0% 12.2% 40.0% 33.3% 15.0% 16.7% Improving livelihoods 11.5% 36.4% 16.0% 14.3% 10.0% 11.1% 0.0% 8.3% Food security 26.9% 18.2% 4.0% 22.4% 10.0% 11.1% 20.0% 12.5% Social safety nets* 7.7% 36.4% 0.0% 10.2% 0.0% 11.1% 5.0% 0.0% Stimulating dialogue to promote peace and stability 15.4% 0.0% 20.0% 20.4% 30.0% 0.0% 25.0% 20.8% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Mozambique? (Choose no more than THREE) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Social cohesion 11.5% 9.1% 16.7% 13.3% 40.0% 12.5% 11.1% 18.2% Public financial management 30.8% 0.0% 16.7% 20.0% 30.0% 12.5% 16.7% 18.2% Reducing gender based violence 7.7% 18.2% 8.3% 17.8% 30.0% 0.0% 11.1% 13.6% Crisis preparedness 26.9% 9.1% 16.7% 8.9% 10.0% 37.5% 16.7% 18.2% Crisis response 3.8% 36.4% 16.7% 24.4% 20.0% 12.5% 11.1% 13.6% Access to justice systems 19.2% 18.2% 12.5% 26.7% 20.0% 37.5% 27.8% 9.1% Security mechanisms 7.7% 18.2% 4.2% 4.4% 10.0% 25.0% 5.6% 9.1% Conflict resolution mechanisms 15.4% 45.5% 12.5% 13.3% 20.0% 0.0% 27.8% 13.6% Support domestic resource mobilization 15.4% 18.2% 12.5% 20.0% 10.0% 25.0% 22.2% 22.7% Access to basic services 19.2% 18.2% 41.7% 31.1% 20.0% 25.0% 22.2% 22.7% Capacity of state institutions 11.5% 0.0% 16.7% 22.2% 0.0% 0.0% 5.6% 18.2% Jobs 30.8% 9.1% 25.0% 11.1% 20.0% 37.5% 22.2% 31.8% Improving livelihoods 15.4% 0.0% 16.7% 11.1% 10.0% 0.0% 22.2% 22.7% Food security 30.8% 36.4% 29.2% 20.0% 20.0% 25.0% 33.3% 27.3% Social safety nets 11.5% 9.1% 12.5% 2.2% 0.0% 12.5% 0.0% 0.0% Stimulating dialogue to promote peace and stability 23.1% 54.5% 20.8% 31.1% 40.0% 37.5% 27.8% 36.4% 85 World Bank Group Country Opinion Survey 2018: Mozambique F. The Future Role of the World Bank Group in Mozambique (continued) To what degree does the World Bank Group support with its resources? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social cohesion 10 4.50 1.58 4 4.25 2.50 8 5.00 2.27 13 5.77 1.36 2 5.00 2.83 1 4.00 - 8 5.13 1.36 6 7.67 2.66 Public financial management 15 7.20 2.34 7 6.57 1.40 11 4.82 2.44 25 6.44 2.26 6 7.83 1.60 4 7.25 1.71 11 6.73 1.27 10 7.60 2.07 Reducing gender based violence* 8 4.00 1.60 3 5.00 1.00 7 5.43 1.90 20 5.70 2.25 6 7.00 1.79 2 5.00 4.24 11 5.27 1.42 8 8.50 1.69 Crisis preparedness 15 5.73 2.31 6 5.33 2.16 8 4.88 2.75 16 5.38 1.59 5 6.40 1.14 4 6.00 2.58 12 4.75 0.97 7 6.86 1.86 Crisis response 13 5.46 1.71 6 5.83 1.47 9 5.00 2.96 18 5.06 1.86 5 7.20 1.10 4 5.75 2.99 11 5.00 1.18 7 6.57 1.51 Access to justice systems 8 4.88 1.25 3 3.33 1.53 7 5.00 1.83 19 5.32 1.92 5 6.40 1.14 4 5.00 2.83 9 5.00 2.00 11 6.45 2.46 Security mechanisms 6 4.50 1.38 1 3.00 - 7 4.14 1.68 15 4.87 1.36 2 6.00 2.83 2 4.00 4.24 8 5.00 1.20 6 5.17 2.99 Conflict resolution mechanisms 7 5.71 2.43 2 2.50 0.71 10 4.60 1.78 16 4.62 2.13 3 5.00 2.65 1 1.00 - 10 5.40 1.26 6 6.17 2.32 Support domestic resource mobilization 17 5.18 2.38 5 6.40 1.67 11 4.45 2.11 19 5.11 1.79 5 6.60 2.51 5 5.80 1.79 9 5.22 0.83 9 6.44 1.42 Access to basic services* 22 6.14 2.27 8 7.75 0.89 11 5.45 1.75 24 5.88 1.87 6 8.50 1.22 7 6.14 1.86 12 6.33 2.15 15 7.13 1.85 Capacity of state institutions 15 6.80 1.86 7 6.71 1.11 9 5.78 2.49 24 6.54 2.34 4 8.75 1.50 7 7.00 1.29 12 6.25 1.42 10 7.20 2.04 Jobs 15 5.33 2.02 6 6.67 1.21 11 4.55 2.66 21 5.71 2.15 5 6.40 2.07 5 6.40 1.34 12 5.25 1.22 7 5.86 2.27 Improving livelihoods 13 5.69 1.80 6 6.50 1.38 12 5.33 1.72 21 6.24 1.79 6 7.67 0.52 3 5.67 1.53 11 5.45 1.29 7 6.43 1.72 Food security 16 6.63 2.22 5 4.60 2.19 12 5.92 1.83 22 5.95 2.15 7 7.43 1.51 6 7.17 1.17 13 6.54 1.61 10 6.60 1.78 Social safety nets* 8 5.50 2.78 8 6.75 1.58 8 3.75 2.05 19 5.63 1.67 4 7.50 1.29 3 7.33 0.58 10 5.20 1.03 6 5.67 1.63 Stimulating dialogue to promote peace and stability* 12 5.50 2.50 2 3.00 0.00 10 5.40 2.27 18 5.83 1.92 4 6.75 2.99 1 1.00 - 10 6.10 1.79 9 8.67 1.12 *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mozambique? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Local radio 10.7% 0.0% 8.0% 3.9% 10.0% 0.0% 5.6% 27.3% International radio* 0.0% 0.0% 0.0% 3.9% 0.0% 0.0% 16.7% 0.0% Social media 14.3% 45.5% 32.0% 19.6% 0.0% 0.0% 16.7% 18.2% International newspapers 7.1% 0.0% 8.0% 9.8% 0.0% 0.0% 0.0% 0.0% Local television 32.1% 18.2% 28.0% 39.2% 10.0% 62.5% 27.8% 31.8% Internet 53.6% 63.6% 52.0% 54.9% 60.0% 50.0% 72.2% 59.1% Periodicals 42.9% 18.2% 12.0% 37.3% 30.0% 25.0% 27.8% 40.9% International television* 10.7% 0.0% 8.0% 9.8% 40.0% 25.0% 16.7% 0.0% Local newspapers* 10.7% 45.5% 36.0% 17.6% 20.0% 25.0% 5.6% 4.5% Other* 10.7% 0.0% 0.0% 2.0% 20.0% 12.5% 0.0% 18.2% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2018: Mozambique G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other World Bank Group’s publications and other written materials 50.0% 36.4% 32.1% 46.2% 45.5% 37.5% 35.0% 37.5% e-Newsletters 26.7% 45.5% 32.1% 46.2% 27.3% 37.5% 35.0% 29.2% World Bank Group’s seminars/workshops/conferences 33.3% 18.2% 25.0% 15.4% 36.4% 37.5% 35.0% 41.7% Mobile phones 3.3% 0.0% 3.6% 3.8% 18.2% 0.0% 0.0% 4.2% Direct contact with World Bank Group 23.3% 27.3% 21.4% 23.1% 27.3% 25.0% 15.0% 25.0% World Bank Group’s website 36.7% 54.5% 50.0% 38.5% 27.3% 50.0% 50.0% 33.3% Social media 10.0% 9.1% 21.4% 19.2% 9.1% 0.0% 20.0% 20.8% Other 6.7% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 27.6% 27.3% 16.0% 15.7% 20.0% 55.6% 16.7% 25.0% No 72.4% 72.7% 84.0% 84.3% 80.0% 44.4% 83.3% 75.0% Do you have reliable access to the Internet? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 79.3% 100.0% 88.9% 90.6% 100.0% 100.0% 84.2% 85.7% No 20.7% 0.0% 11.1% 9.4% 0.0% 0.0% 15.8% 14.3% Do you use/have you used the World Bank Group website? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 71.4% 72.7% 80.0% 72.5% 70.0% 66.7% 88.9% 65.0% No 28.6% 27.3% 20.0% 27.5% 30.0% 33.3% 11.1% 35.0% Do you currently consult the World Bank Group social media sites? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 25.9% 27.3% 28.0% 30.6% 20.0% 0.0% 35.3% 30.0% No 74.1% 72.7% 72.0% 69.4% 80.0% 100.0% 64.7% 70.0% 87 World Bank Group Country Opinion Survey 2018: Mozambique G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other High speed/WiFi 77.8% 100.0% 84.0% 91.5% 90.0% 100.0% 100.0% 70.6% Dial-up 22.2% 0.0% 16.0% 8.5% 10.0% 0.0% 0.0% 29.4% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Weekly 6.7% 0.0% 10.7% 5.9% 18.2% 11.1% 10.0% 4.3% Monthly 16.7% 36.4% 7.1% 11.8% 0.0% 0.0% 20.0% 8.7% A few times a year 30.0% 18.2% 53.6% 56.9% 54.5% 22.2% 55.0% 43.5% Rarely 33.3% 45.5% 21.4% 13.7% 9.1% 44.4% 15.0% 17.4% Never 13.3% 0.0% 7.1% 11.8% 18.2% 22.2% 0.0% 26.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Consultant Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 21 7.19 1.94 8 7.13 1.13 20 7.15 1.79 34 7.24 1.97 7 6.71 1.38 6 9.67 0.82 13 7.69 1.38 11 8.27 1.79 navigate.* I find the information on the World Bank Group’s 20 7.85 1.73 8 7.25 0.89 20 7.65 2.13 34 7.65 1.52 7 7.00 1.41 6 9.50 0.84 13 8.31 1.49 12 8.50 1.31 websites useful. The World Bank Group’s social media channels are 14 7.43 1.65 4 6.75 0.96 13 6.77 3.17 28 7.04 2.36 4 7.75 0.50 2 8.00 1.41 10 7.90 1.91 16 7.94 2.64 valuable sources of information about the institution. *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 46.4% 90.9% 3.8% 21.2% 18.2% 66.7% 5.6% 26.1% No 53.6% 9.1% 96.2% 78.8% 81.8% 33.3% 94.4% 73.9% *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2018: Mozambique H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Mozambique?* (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other The World Bank (IDA) 81.8% 100.0% 30.0% 61.1% 75.0% 83.3% 54.5% 60.0% The International Finance Corporation 9.1% 0.0% 45.0% 5.6% 12.5% 0.0% 0.0% 5.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 9.1% 0.0% 25.0% 33.3% 12.5% 16.7% 45.5% 35.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Yes 38.5% 27.3% 20.0% 11.5% 10.0% 55.6% 50.0% 36.4% No 61.5% 72.7% 80.0% 88.5% 90.0% 44.4% 50.0% 63.6% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Mozambique? (Select only ONE response) Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other The two institutions work well together 44.4% 66.7% 40.0% 60.0% 0.0% 20.0% 28.6% 50.0% The way the two institutions work together needs 22.2% 0.0% 20.0% 20.0% 100.0% 40.0% 28.6% 25.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 42.9% 12.5% Don’t know 33.3% 33.3% 40.0% 20.0% 0.0% 20.0% 0.0% 12.5% Which of the following describes most of your exposure to the World Bank Group in Mozambique? (Choose no more than TWO) Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Consultant Agency Private Bank CSO Media Institution Think Tank Other Observer 15.4% 0.0% 37.5% 17.8% 25.0% 16.7% 11.1% 27.3% Use World Bank Group reports/data 26.9% 27.3% 45.8% 42.2% 50.0% 50.0% 55.6% 40.9% Engage in World Bank Group related/sponsored 15.4% 27.3% 16.7% 28.9% 0.0% 16.7% 5.6% 22.7% events/activities Collaborate as part of my professional duties* 50.0% 81.8% 16.7% 20.0% 37.5% 66.7% 5.6% 13.6% Use World Bank Group website for information, data, 23.1% 9.1% 45.8% 40.0% 50.0% 0.0% 61.1% 36.4% research, etc.* *Significantly different between stakeholder groups What’s your gender? Employee of a Bilateral/ Private Sector/ Independent Academia/ Ministry/PMU/ Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Consultant Agency Private Bank CSO Media Institution Think Tank Other Female 32.1% 22.2% 10.7% 35.8% 40.0% 12.5% 25.0% 20.8% Male 67.9% 77.8% 89.3% 64.2% 60.0% 87.5% 75.0% 79.2% 89 World Bank Group Country Opinion Survey 2018: Mozambique Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group16 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 Mozambique COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Mozambique, in which sectors do you believe the World Bank Group should focus most of its resources in Mozambique?” Collaborating with the WBG N=50 Not collaborating with the WBG N=131 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 47 6.47 1.94 117 5.33 2.35 Mozambique?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 45 6.96 1.54 98 6.03 1.90 Group’s effectiveness in Mozambique.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mozambique solve its most complicated 42 7.48 1.38 88 7.14 1.95 development challenges? (1-To no degree at all, 10-To a very significant degree) 16Only 181 respondents provided information about their level of collaboration with the World Bank Group (question I3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 90 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mozambique, in which sectors do you believe the World Bank Group should focus most of its resources in Mozambique? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Public sector governance/reform 45.7% 47.0% Global/regional integration 0.0% 0.9% Food security 10.9% 12.2% Energy* 10.9% 0.9% Water and sanitation 4.3% 13.0% Job creation/employment 8.7% 16.5% Health 21.7% 19.1% Regional conflict and tensions 0.0% 3.5% Access to finance 4.3% 7.8% Social protection 8.7% 2.6% Gender equity 4.3% 3.5% Private sector development 15.2% 14.8% Education 54.3% 39.1% Urban development 2.2% 2.6% Gender based violence 0.0% 0.9% Social cohesion 0.0% 1.7% Climate change 2.2% 0.9% Poverty reduction 8.7% 6.1% Inclusive economic growth 13.0% 25.2% Disaster risk management 2.2% 1.7% Equality of opportunity 0.0% 5.2% Disease 0.0% 0.0% Local governance and institutions 6.5% 1.7% Information and communications technology 4.3% 1.7% Transport 17.4% 12.2% Agriculture and rural development 34.8% 32.2% Trade and exports 0.0% 1.7% Natural resource management 4.3% 2.6% Anti-corruption* 4.3% 16.5% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Mozambique Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing 27 6.07 1.75 60 6.07 1.90 Development Policy Financing 26 5.88 1.90 52 6.35 1.95 Program-for-Results Financing 24 6.42 2.15 35 5.49 2.05 Trust funds and grants 19 6.42 1.57 34 5.21 2.42 MIGA Guarantees 8 5.38 2.26 23 5.65 2.69 IFC Investment Services 16 5.88 1.96 36 5.86 2.21 IFC Advisory Services 13 5.85 1.46 34 5.94 2.42 91 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mozambique? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 47 7.23 1.68 101 6.61 2.29 development in Mozambique The World Bank Group’s work is aligned with what I consider 46 6.98 1.76 98 6.18 2.15 the development priorities for Mozambique* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Mozambique, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 43 6.07 1.50 87 5.59 1.99 Flexibility (in terms of the institution’s products and services) 42 5.60 1.68 84 5.10 1.73 Flexibility (in terms of changing country circumstances) 38 5.74 1.73 77 5.27 1.97 Being inclusive 40 5.90 1.86 82 5.55 1.96 Openness (sharing data and other information) 43 6.53 2.20 88 6.16 2.22 Collaboration with the Government 44 7.50 1.64 97 7.19 1.96 The speed in which it gets things accomplished on the ground 40 5.90 2.07 84 5.74 2.37 Helping to bring discipline/effective supervision to 41 7.02 1.96 88 6.30 2.36 implementation of investment projects Collaboration with civil society 35 5.77 2.13 88 5.64 2.12 Staff accessibility* 41 6.49 2.00 76 5.36 2.07 Collaboration with other donors and development partners 39 6.72 2.11 77 7.04 2.04 Collaboration with the private sector 33 6.36 2.26 71 5.77 2.19 Collaboration with the UN 25 6.76 2.26 50 7.60 1.91 Straightforwardness and honesty 38 7.03 1.82 76 7.21 2.09 Treating clients and stakeholders in Mozambique with respect 42 7.76 1.57 81 7.68 1.94 Being a long-term partner 46 8.35 1.49 89 8.13 2.15 *Significantly different between collaborators and non-collaborators C. World Bank Group’s Effectiveness and Results In Mozambique, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender 37 6.32 1.76 80 6.31 2.33 The impact of climate change 35 6.43 1.75 80 6.20 2.21 92 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mozambique? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 20 6.40 2.06 56 5.66 2.16 Private sector development 27 6.30 1.81 65 5.74 2.07 Education 37 7.00 1.67 82 6.30 2.26 Public sector governance/reform 36 6.86 1.64 74 6.24 2.12 Global/regional integration 15 6.13 2.17 43 5.63 1.88 Food security 23 6.00 1.51 63 6.35 2.13 Urban development 16 6.50 1.51 51 5.65 1.84 Energy 23 7.04 1.49 60 6.33 2.07 Water and sanitation 23 6.87 1.69 71 6.59 2.05 Job creation/employment 20 5.55 1.93 54 5.07 2.05 Health 27 6.93 2.16 77 6.49 2.06 Access to finance 21 6.10 1.89 61 5.36 2.27 Transport 20 6.80 1.91 63 5.83 2.08 Agriculture and rural development 29 6.34 1.70 63 6.06 2.15 Natural resource management 18 6.11 2.14 50 5.58 2.00 Climate change 25 6.28 2.13 53 5.91 2.35 Poverty reduction 31 6.06 1.82 76 5.67 2.24 Inclusive economic growth 22 5.86 1.98 65 5.29 1.99 Disaster risk management 21 6.48 1.54 62 5.79 2.15 Information and communications technology 17 5.76 2.36 56 5.50 2.03 Local governance and institutions 18 6.00 2.33 76 5.79 2.22 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 46 6.74 1.73 110 6.22 1.92 achieve development results in Mozambique? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 38 7.05 1.92 101 7.69 1.83 build/strengthen existing country systems in Mozambique? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mozambique? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 40 6.43 1.84 96 5.63 2.24 of Mozambique* The World Bank Group meets Mozambique’s needs for 39 6.64 2.03 96 5.96 2.28 knowledge services *Significantly different between collaborators and non-collaborators 93 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group help Mozambique to mobilize finance for development from private sector 25 6.32 2.15 66 5.44 2.21 sources? (1-Not effectively at all, 10-Very effectively) How effectively does the World Bank Group support Mozambique’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems in 28 5.64 2.26 69 5.67 2.14 the Government To develop better and stronger data collection/analytics 33 6.33 2.10 74 5.78 2.28 systems within the Government To strengthen the country’s crisis preparedness 30 5.67 2.12 72 5.32 2.24 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Mozambique’s efforts to manage crisis 8 6.38 1.30 21 5.57 2.01 related risks? (1-Not effectively at all, 10-Very effectively) D. The World Bank Group’s Knowledge Work and Activities In Mozambique, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 37 6.30 1.90 76 5.51 1.89 Include appropriate level of stakeholder involvement during 34 5.79 2.03 89 5.85 1.86 preparation Lead to practical solutions 38 6.26 2.15 89 5.79 2.15 Are accessible (well written and easy to understand) 38 6.58 2.18 90 5.98 2.03 Are source of relevant information on global good practices 39 7.41 1.80 94 7.07 2.10 Are adequately disseminated 39 6.36 2.10 93 5.88 2.20 Are translated enough into local language 33 5.79 2.65 79 5.56 2.25 Are adaptable to Mozambique’s specific development 40 6.30 1.81 91 5.95 2.04 challenges and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 43 6.86 1.54 103 6.23 2.09 development results in your country? Overall, how would you rate the technical quality of the World 41 7.54 1.40 101 7.11 2.00 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 94 World Bank Group Country Opinion Survey 2018: Mozambique E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 36 6.22 1.97 69 5.64 2.46 The World Bank Group effectively monitors and evaluates the 44 7.30 1.84 92 7.01 2.37 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 37 6.00 1.86 70 6.16 2.35 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 29 6.34 2.00 62 6.63 1.94 reasonable The World Bank Group’s conditions on its lending are 28 6.43 2.41 61 6.33 2.32 reasonable The World Bank Group takes decisions quickly in Mozambique 39 6.13 1.91 66 5.77 2.38 Working with the World Bank Group increases Mozambique’s 46 7.35 1.85 95 7.13 2.25 institutional capacity Where country systems are adequate, the World Bank Group 34 7.09 1.80 64 6.95 2.14 makes appropriate use of them Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 31 7.06 1.53 52 6.50 2.11 adequately staffed in Mozambique? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Mozambique To what degree does the World Bank Group support with its resources? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social cohesion 18 5.50 2.23 35 5.20 1.92 Public financial management 30 6.87 1.87 58 6.53 2.36 Reducing gender based violence 22 5.82 2.77 42 5.74 1.99 Crisis preparedness 28 5.82 2.04 43 5.23 1.96 Crisis response 27 5.70 1.79 46 5.33 2.07 Access to justice systems 20 5.10 2.17 47 5.38 1.97 Security mechanisms 16 4.94 2.08 32 4.59 1.62 Conflict resolution mechanisms 13 5.08 2.66 43 4.84 1.93 Support domestic resource mobilization 32 5.69 1.82 47 5.19 2.06 Access to basic services 38 6.50 2.01 64 6.41 2.09 Capacity of state institutions 34 7.09 1.91 53 6.43 2.04 Jobs 32 6.13 1.79 49 5.22 2.12 Improving livelihoods 30 6.20 1.49 48 5.92 1.81 Food security 30 6.13 1.80 60 6.43 2.07 Social safety nets 24 5.88 1.85 42 5.52 1.99 Stimulating dialogue to promote peace and stability 17 5.59 2.67 48 6.21 2.24 95 World Bank Group Country Opinion Survey 2018: Mozambique G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 33 7.85 1.37 86 7.34 1.94 I find the information on the World Bank Group’s websites 33 7.88 1.49 87 7.91 1.70 useful. The World Bank Group’s social media channels are valuable 24 7.42 1.67 66 7.47 2.39 sources of information about the institution. 96 World Bank Group Country Opinion Survey 2018: Mozambique Appendix D: Responses to Selected Questions by Year17 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 165 FY 2018 Number of comparable respondents = 175 By weighting, the FY 2014 and FY 2018 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2018 Office of the President/Prime Minister/Minister 1.5% 1.5% Office of Parliamentarian 2.0% 2.0% Government Institutions 25.0% 25.0% Local Government 3.5% 3.5% Bilateral/Multilateral Agencies 5.0% 5.0% Civil Society 25.0% 25.0% Private Sector 19.0% 19.0% Academia 11.0% 11.0% Media 8.0% 8.0% A. General Issues facing Mozambique In general would you say that Mozambique is headed in...? Percentage of Respondents FY 2014 FY 2018 The right direction 50.6% 47.1% The wrong direction 15.9% 17.6% Not sure 33.5% 35.3% B. Overall Attitudes toward the World Bank Group FY 2014 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group 163 5.94 2.23 157 5.58 2.33 in Mozambique? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 145 7.20 1.95 135 6.35 1.81 Group’s effectiveness in Mozambique.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2014 and FY2018 FY 2014 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mozambique solve its most 132 7.67 1.96 120 7.25 1.82 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only those questions that were asked in the FY 2014 and FY 2018 country opinion surveys, with similar response scales/options, are presented in this appendix. 97 World Bank Group Country Opinion Survey 2018: Mozambique B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mozambique? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 146 7.62 1.79 141 6.79 2.21 in development in Mozambique* The World Bank Group’s work is aligned with what I consider 130 7.12 2.01 140 6.38 2.10 the development priorities for Mozambique* *Significantly different between FY2014 and FY2018 To what extent is the World Bank Group an effective development partner in Mozambique, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2018 N Mean SD N Mean SD Responsiveness to needs* 100 6.58 2.23 121 5.66 1.86 Flexibility (in terms of the institution’s products and services)* 95 6.55 2.27 118 5.24 1.71 Flexibility (in terms of changing country circumstances)* 95 6.25 2.27 107 5.27 1.84 Being inclusive* 90 6.77 2.39 115 5.66 1.93 Openness (sharing data and other information)* 97 7.03 2.09 124 6.19 2.21 Collaboration with the Government* 100 8.26 1.69 133 7.21 1.89 The speed in which it gets things accomplished on the 88 6.60 2.41 116 5.77 2.23 ground* Helping to bring discipline/effective supervision to 122 6.52 2.27 implementation of investment projects Collaboration with civil society 116 5.71 2.13 Staff accessibility* 95 6.46 2.38 112 5.73 2.08 Collaboration with other donors and development partners 110 6.96 2.05 Collaboration with the private sector 100 6.00 2.24 Collaboration with the UN 69 7.34 2.04 Straightforwardness and honesty 93 7.02 2.20 107 7.17 1.99 Treating clients and stakeholders in Mozambique with 116 7.87 1.71 118 7.71 1.79 respect Being a long-term partner 100 8.42 1.82 129 8.20 1.98 *Significantly different between FY2014 and FY2018 98 World Bank Group Country Opinion Survey 2018: Mozambique C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mozambique? (1-Not effective at all, 10-Very effective) FY 2014 FY 2018 N Mean SD N Mean SD Social protection 65 6.44 2.42 70 5.97 2.16 Education* 78 7.49 2.32 114 6.52 2.11 Public sector governance/reform* 64 7.13 2.01 108 6.42 2.03 Global/regional integration 52 6.05 2.47 57 5.87 1.95 Food security 66 6.75 2.28 85 6.47 1.93 Urban development 54 5.88 2.75 65 5.87 1.76 Energy 60 6.66 2.01 81 6.52 1.94 Water and sanitation 62 6.82 2.37 90 6.73 1.95 Health 65 6.58 2.44 100 6.66 2.13 Transport 63 6.80 2.63 83 6.07 2.02 Agriculture and rural development 72 6.80 2.44 90 6.16 2.06 Natural resource management* 66 6.78 2.52 66 5.55 2.04 Poverty reduction* 74 7.43 2.27 105 5.76 2.18 Inclusive economic growth* 68 6.58 2.26 85 5.43 2.03 Information and communications technology* 52 7.06 2.26 71 5.56 2.02 Local governance and institutions* 60 6.65 2.13 90 5.84 2.30 *Significantly different between FY2014 and FY2018 FY 2014 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 151 7.56 1.82 150 6.40 1.87 achieve development results in Mozambique?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2018 FY 2014 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group help to 133 7.49 1.98 134 7.42 1.84 build/strengthen existing country systems in Mozambique? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mozambique? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 130 6.21 2.14 132 5.90 2.16 needs of Mozambique The World Bank Group meets Mozambique’s needs for 127 6.80 2.18 131 6.21 2.19 knowledge services* *Significantly different between FY2014 and FY2018 99 World Bank Group Country Opinion Survey 2018: Mozambique D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2014 FY 2018 Weekly 3.1% 7.7% Monthly 7.4% 11.9% A few times a year 40.7% 47.0% Rarely 30.9% 24.4% Never 17.9% 8.9% *Significantly different between FY2014 and FY2018 In Mozambique, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2018 N Mean SD N Mean SD Are timely* 107 6.95 2.49 106 5.77 1.84 Include appropriate level of stakeholder involvement during 91 6.38 2.57 115 5.78 1.91 preparation Lead to practical solutions 94 6.30 2.18 123 5.94 2.16 Are accessible (well written and easy to understand) 98 6.55 2.35 121 6.11 2.09 Are source of relevant information on global good practices 104 7.35 2.11 126 7.20 2.02 Are adequately disseminated 103 5.55 2.48 125 6.08 2.24 Are translated enough into local language 81 5.57 2.98 109 5.71 2.34 Are adaptable to Mozambique’s specific development 103 6.30 2.28 126 6.03 1.96 challenges and country circumstances *Significantly different between FY2014 and FY2018 FY 2014 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 135 7.57 1.84 140 6.47 1.96 development results in your country?* Overall, how would you rate the technical quality of the 124 7.67 1.89 134 7.20 1.82 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2014 and FY2018 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 84 6.68 2.45 98 5.82 2.26 The World Bank Group effectively monitors and evaluates 102 7.15 2.50 129 7.17 2.18 the projects and programs it supports The World Bank Group’s approvals and reviews are done in 91 6.70 2.40 100 6.06 2.13 a timely fashion The World Bank Group’s “Safeguard Policy” requirements 74 6.38 2.36 85 6.50 1.92 are reasonable The World Bank Group’s conditions on its lending are 79 5.93 2.35 88 6.38 2.27 reasonable The World Bank Group takes decisions quickly in 88 6.26 2.48 98 5.89 2.11 Mozambique Working with the World Bank Group increases 131 7.17 2.11 Mozambique’s institutional capacity Where country systems are adequate, the World Bank 73 6.98 2.41 92 6.99 2.03 Group makes appropriate use of them *Significantly different between FY2014 and FY2018 100 World Bank Group Country Opinion Survey 2018: Mozambique E. Working with the World Bank Group (continued) FY 2014 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 83 7.13 2.26 78 6.68 1.93 adequately staffed in Mozambique? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2018 Yes 23.0% 22.0% No 77.0% 78.0% Do you have reliable access to the Internet? Percentage of Respondents FY 2014 FY 2018 Yes 94.3% 88.5% No 5.7% 11.5% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2018 Yes 69.7% 74.2% No 30.3% 25.8% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2014 FY 2018 High speed/WiFi 81.2% 87.6% Dial-up 18.8% 12.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate.* 100 6.70 2.31 112 7.45 1.82 I find the information on the World Bank Group’s websites 90 6.54 2.59 112 7.87 1.68 useful.* The World Bank Group’s social media channels are valuable 70 5.43 2.98 81 7.44 2.20 sources of information about the institution.* *Significantly different between FY2014 and FY2018 101 World Bank Group Country Opinion Survey 2018: Mozambique Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Mozambique? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank Group’s 6.03 6.96 6.35 6.32 6.58 6.05 6.36 6.28 6.10 6.92 6.42 6.22 effectiveness in Mozambique. Overall the World Bank Group currently plays a relevant role in 6.61 7.23 6.79 7.62 7.16 6.70 6.97 6.86 6.81 7.26 6.96 6.93 development in Mozambique The World Bank Group’s work is aligned with what I consider the 6.18 6.98 6.58 6.33 6.82 6.22 6.34 7.33 6.38 6.88 6.73 6.21 development priorities for Mozambique Responsiveness to needs 5.59 6.07 5.82 5.84 5.94 5.68 5.66 6.55 5.84 5.79 5.82 5.82 Flexibility (in terms of the institution’s products and services) 5.10 5.60 5.25 5.00 5.45 4.95 5.21 5.23 5.12 5.41 5.10 5.44 Flexibility (in terms of changing country circumstances) 5.27 5.74 5.37 4.94 5.25 5.36 5.22 5.67 5.22 5.44 5.30 5.31 Being inclusive 5.55 5.90 5.51 5.61 5.66 5.36 5.42 5.91 5.53 5.50 5.58 5.42 Openness (sharing data and other information) 6.16 6.53 5.96 7.20 6.21 6.12 6.21 6.00 6.27 5.95 6.34 5.79 Collaboration with the Government 7.19 7.50 7.20 7.73 7.43 7.12 7.14 7.92 7.25 7.36 7.43 7.00 The speed in which it gets things accomplished on the ground 5.74 5.90 5.84 5.56 6.13 5.40 5.74 6.00 5.66 6.05 5.68 6.00 Helping to bring discipline/effective supervision to implementation 6.30 7.02 6.60 6.11 6.89 6.11 6.58 6.26 6.28 7.03 6.61 6.36 of investment projects Collaboration with civil society 5.64 5.77 5.58 5.90 5.81 5.41 5.64 5.60 5.78 5.32 5.63 5.65 Staff accessibility 5.36 6.49 5.75 5.10 5.66 5.60 5.46 6.40 5.46 5.93 5.78 5.33 Collaboration with other donors and development partners 7.04 6.72 6.89 7.22 6.76 7.17 6.92 7.05 7.12 6.63 7.03 6.78 Collaboration with the private sector 5.77 6.36 5.90 6.00 5.96 5.86 5.99 5.61 5.98 5.78 5.74 6.25 Collaboration with the UN 7.60 6.76 7.41 7.25 7.25 7.58 7.60 6.27 7.49 7.23 7.16 7.78 Straightforwardness and honesty 7.21 7.03 7.24 7.33 7.30 7.19 7.18 7.52 7.23 7.29 7.36 7.05 Treating clients and stakeholders in Mozambique with respect 7.68 7.76 7.63 8.20 7.78 7.65 7.72 7.77 7.75 7.68 7.72 7.75 Being a long-term partner 8.13 8.35 8.37 8.48 8.51 8.23 8.40 8.35 8.30 8.57 8.39 8.39 To what extent does the World Bank Group’s work help to 6.22 6.74 6.45 6.48 6.75 6.06 6.46 6.39 6.33 6.71 6.46 6.43 achieve development results in Mozambique? To what extent does the World Bank Group help to 7.69 7.05 7.63 7.35 7.66 7.45 7.72 6.75 7.66 7.36 7.32 7.94 build/strengthen existing country systems in Mozambique? The World Bank Group’s financial instruments meet the needs of 5.63 6.43 5.88 5.59 5.91 5.73 5.69 6.57 5.72 6.08 5.96 5.62 Mozambique The World Bank Group meets Mozambique’s needs for 5.96 6.64 6.31 5.41 6.17 6.13 6.05 6.58 6.02 6.47 6.19 6.08 knowledge services The World Bank Group’s knowledge work and activities are adaptable to Mozambique’s specific development challenges and 5.95 6.30 6.07 5.53 6.05 5.91 5.83 6.65 5.96 6.02 5.84 6.23 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.23 6.86 6.61 5.96 6.65 6.29 6.47 6.60 6.43 6.64 6.34 6.77 development results in your country? Overall, how would you rate the technical quality of the World 7.11 7.54 7.30 7.32 7.50 7.05 7.25 7.52 7.21 7.51 7.30 7.31 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Mozambique 5.77 6.13 5.94 5.83 6.00 5.84 5.81 6.47 5.73 6.25 6.06 5.68 Where country systems are adequate, the World Bank Group makes appropriate use of them 6.95 7.09 7.23 6.07 7.19 6.85 7.04 7.06 7.03 7.06 6.81 7.42 Yellow highlight indicates significant difference between Yes and No means. 102 World Bank Group Country Opinion Survey 2018: Mozambique Appendix F: Mozambique FY 2018 Questionnaire World Bank Group Country Survey FY 2018 – Mozambique The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Mozambique or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Mozambique, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Mozambique. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 103 World Bank Group Country Opinion Survey 2018: Mozambique SECTION A: GENERAL ISSUES FACING MOZAMBIQUE A1. In general, would you say that Mozambique is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Mozambique. Please identify which of the following you consider the most important development priorities in Mozambique. (Choose no more than THREE) 1 Regional conflict and tensions 16 Disaster risk management 2 Job creation/employment 17 Equality of opportunity (i.e., social inclusion) 3 Health 18 Disease (e.g., Malaria) Social protection (e.g., pensions, targeted social 4 19 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 5 20 Agriculture and rural development and men, and boys and girls) Private sector development (e.g., business 6 21 Trade and exports environment) 7 Education (e.g., quality, skills development) 22 Social cohesion Public sector governance/reform (i.e., government 8 effectiveness, public financial management, public 23 Natural resource management (non-renewables) expenditure, fiscal system reform) 9 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 10 Food security 25 Poverty reduction 11 Urban development 26 Anti-corruption 12 Energy (e.g., access to electricity) 27 Inclusive economic growth 13 Water and sanitation 28 Local governance and institutions 14 Access to finance 29 Information and communications technology 15 Gender based violence 104 World Bank Group Country Opinion Survey 2018: Mozambique SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mozambique? (Choose no more than THREE) 1 Climate change (e.g., mitigation, adaptation) 15 Food security 2 Transport (e.g., roads, bridges, transportation) 16 Regional conflict and tensions 3 Social cohesion 17 Urban development 4 Inclusive economic growth 18 Water and sanitation 5 Disaster risk management 19 Job creation/employment 6 Equality of opportunity (i.e., social inclusion) 20 Health 7 Disease (e.g., Malaria) 21 Access to finance Public sector governance/reform (i.e., government 8 Local governance and institutions 22 effectiveness, public financial management, public expenditure, fiscal system reform) Gender equity (closing the gap between women 9 Information and communications technology 23 and men, and boys and girls) Social protection (e.g., pensions, targeted social Private sector development (e.g., business 10 24 assistance) environment) 11 Agriculture and rural development 25 Education (e.g., quality, skills development) 12 Trade and exports 26 Global/regional integration 13 Energy (e.g., access to electricity) 27 Natural resource management (non-renewables) 14 Anti-corruption 28 Gender based violence A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Mozambique? (Choose no more than TWO) 1 Education and training that better ensure job opportunity 2 Better quality public services 3 Better employment opportunities for young people 4 Better employment opportunities for women 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater access to micro-finance for the poor 13 Greater voice and participation for citizens to help ensure greater accountability 14 Other (please specify):_____________________________________ 105 World Bank Group Country Opinion Survey 2018: Mozambique SECTION A: GENERAL ISSUES A5. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Mozambique. (Choose no more than TWO) 1 None. I do not consider Mozambique a fragile state. 2 Policy inconsistency 3 Weak social cohesion 4 Weak institutional capacity 5 Food insecurity 6 High levels of corruption 7 Weak accountability 8 Lack of security (i.e., conflict and violence) 9 Political uncertainty 10 Lack of access to development finance 11 Vulnerability to shocks 12 Other (please specify):_____________________________________ 106 World Bank Group Country Opinion Survey 2018: Mozambique SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Mozambique? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Mozambique. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mozambique solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Mozambique, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mozambique? (Choose no more than THREE) Public sector governance/reform (i.e., government 1 effectiveness, public financial management, public 16 Social cohesion expenditure, fiscal system reform) 2 Global/regional integration 17 Climate change (e.g., mitigation, adaptation) 3 Food security 18 Poverty reduction 4 Energy (e.g., access to electricity) 19 Inclusive economic growth 5 Water and sanitation 20 Disaster risk management 6 Job creation/employment 21 Equality of opportunity (i.e., social inclusion) 7 Health 22 Disease (e.g., Malaria) 8 Regional conflict and tensions 23 Local governance and institutions 9 Access to finance 24 Information and communications technology Social protection (e.g., pensions, targeted social 10 25 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 11 26 Agriculture and rural development and men, and boys and girls) Private sector development (e.g., business 12 27 Trade and exports environment) 13 Education (e.g., quality, skills development) 28 Natural resource management (non-renewables) 14 Urban development 29 Anti-corruption 15 Gender based violence 107 World Bank Group Country Opinion Survey 2018: Mozambique SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mozambique? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mozambique? (Choose no more than TWO) 1 The credibility of its knowledge/data 2 Not focused enough on issues that are unique to post-conflict countries 3 Inadequate number of World Bank Group staff members located in the country 4 Not willing to honestly criticize policies and reform efforts in the country 5 Staff too inaccessible 6 Not collaborating enough with private sector 7 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 8 Not aligned with country priorities 9 Not adequately sensitive to political/social realities in Mozambique 10 Too influenced by developed countries 11 World Bank Group’s processes too slow 12 World Bank Group’s processes too complex 13 Not exploring alternative policy options 14 Not sufficiently focused on results 15 Not in it for the long term 16 Its advice and strategies do not lend themselves to practical problem solving 17 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 18 Not enough public disclosure of its work 19 Arrogant in its approach 20 Other (please specify): __________________________________________________ 21 Don’t know 108 World Bank Group Country Opinion Survey 2018: Mozambique SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Mozambique? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Mozambique Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 MIGA Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 9 Foundations 2 Youth/university groups 10 Media 3 Private sector 11 UN and regional peace keeping forces 4 Local government 12 Emerging donors 5 Donor community 13 UN agencies Regional organizations (e.g., SADC, African Union, 6 NGOs/Community Based Organizations 14 CPLP) 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Mozambique? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Mozambique The World Bank Group’s work is aligned with what I B11 consider the development priorities for 1 2 3 4 5 6 7 8 9 10  Mozambique 109 World Bank Group Country Opinion Survey 2018: Mozambique SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Mozambique, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Mozambique B26 1 2 3 4 5 6 7 8 9 10  with respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. To what extent does the World Bank Group partner with the right people to support work on the ground in Mozambique? (Select only ONE response) 1 Nearly never 2 Rarely 3 Sometimes 4 Nearly always 5 Don’t know 6 Prefer not to answer 110 World Bank Group Country Opinion Survey 2018: Mozambique SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B29. Which TWO organizations do you think it is most valuable for the World Bank Group to collaborate with to tackle fragility in Mozambique? (Select no more than TWO) 1 World Food Program (WFP) 2 World Health Organization (WHO) 3 United Nations Development Program (UNDP) 4 Save the Children 5 The Red Cross 6 The United Nations International Children's Emergency Fund (UNICEF) 7 The International Committee of the Red Cross (ICRC) 8 None. I don’t believe the World Bank Group needs to partner with the UN organizations. 9 Don’t know B30. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 Lack of/inadequate levels of capacity in Government 2 There is not an adequate level of citizen/civil society participation 3 Corruption 4 Poor coordination within the World Bank Group 5 Ongoing conflict and instability 6 Inadequate funding 7 The World Bank Group does not provide the government with consistent support throughout the reform effort 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Poor coordination within the Government 11 There is an inadequate level of private sector participation and support 12 Poor donor coordination 13 The World Bank Group is not sensitive enough to political/social realities on the ground 14 Other (please specify): ________________________________________ 111 World Bank Group Country Opinion Survey 2018: Mozambique SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In Mozambique, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mozambique? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Private sector development (e.g., business 2 1 2 3 4 5 6 7 8 9 10  environment) 3 Education (e.g., quality, skills development) 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 5 Global/regional integration 1 2 3 4 5 6 7 8 9 10  6 Food security 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Energy (e.g., access to electricity) 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  12 Access to finance 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Natural resource management (non-renewables) 1 2 3 4 5 6 7 8 9 10  16 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  18 Inclusive economic growth 1 2 3 4 5 6 7 8 9 10  19 Disaster risk management 1 2 3 4 5 6 7 8 9 10  20 Information and communications technology 1 2 3 4 5 6 7 8 9 10  21 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  112 World Bank Group Country Opinion Survey 2018: Mozambique SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Mozambique? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Mozambique? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Mozambique? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Mozambique The World Bank Group meets Mozambique’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. How effectively does the World Bank Group help Mozambique to mobilize finance for development from private sector sources? 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 113 World Bank Group Country Opinion Survey 2018: Mozambique SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C8. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Mozambique? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support Mozambique’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C9 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 10  (e.g., tax collection) To develop better and stronger data C10 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 10  Government C11 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  C12. How effectively does the World Bank Group’s SCD and CPF activities support Mozambique’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnosis (SCD) and Country Partnership Framework (CPF)] 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all C13. When considering the World Bank Group’s emphasis on risk preparedness and prevention, which of the following statements best describes recent WBG’s activities? (Select only ONE response) The World Bank Group is providing less valuable support than in the past, to enhance the Mozambique’s ability 1 to systematically identify and monitor risks by drawing on the best data, technology, and knowledge The World Bank Group is providing more valuable support than in the past, to enhance the Mozambique’s 2 ability to systematically identify and monitor risks by drawing on the best data, technology, and knowledge The World Bank Group’s approach and work related to systematically identifying and monitoring risks in 3 Mozambique has remained constant 4 Don’t know 114 World Bank Group Country Opinion Survey 2018: Mozambique SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Mozambique, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Mozambique’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 115 World Bank Group Country Opinion Survey 2018: Mozambique SECTION E: WORKING WITH THE WORLD BANK GROUP E1. When working with the World Bank Group on programs, projects and other activities, do you believe that the team … ? (Select only ONE response) 1 Almost never has the right skills mix to tackle the challenges of fragility 2 Rarely has the right skills mix to tackle the challenges of fragility 3 Sometimes has the right skills mix to tackle the challenges of fragility 4 Almost always has the right skills mix to tackle the challenges of fragility 5 Don’t know 6 Prefer not to answer To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E2 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E3 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E4 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy” E5 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E6 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E7 1 2 3 4 5 6 7 8 9 10  in Mozambique Working with the World Bank Group increases E8 1 2 3 4 5 6 7 8 9 10  Mozambique’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E9 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them E10. To what extent do you believe the World Bank Group is adequately staffed in Mozambique? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 116 World Bank Group Country Opinion Survey 2018: Mozambique SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MOZAMBIQUE F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Mozambique? (Choose no more than TWO) 1 Improve the quality of its experts as related to Mozambique’s specific challenges 2 Work more with private sector 3 Increase the level of World Bank Group staffing in Mozambique’s offi ce 4 Offer more innovative knowledge services 5 Collaborate more effectively with Government clients (e.g., national, state, local) 6 Work faster 7 Reduce the complexity of obtaining World Bank Group financing 8 Help to bring discipline/effective supervision to implementation of World Bank Group projects 9 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 10 Offer more innovative financial products 11 Ensure greater selectivity in its work 12 Provide more adequate data/knowledge/statistics/figures on Mozambique’s economy 13 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 14 Work more with civil society and beneficiary representatives 15 Increase the level of capacity development in the country 16 Leverage the private sector more (i.e., mobilize private sector development) 17 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Mozambique, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mozambique? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Mozambique 6 Don’t know 117 World Bank Group Country Opinion Survey 2018: Mozambique SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MOZAMBIQUE F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit Group playing a leading role among most from other donors international partners in in Mozambique? Mozambique? 1 Social cohesion   2 Public financial management   3 Reducing gender based violence   4 Crisis preparedness   5 Crisis response   6 Access to justice systems   7 Security mechanisms   8 Conflict resolution mechanisms   9 Support domestic resource mobilization   10 Access to basic services   11 Capacity of state institutions   12 Jobs   13 Improving livelihoods   14 Food security   15 Social safety nets   Stimulating dialogue to promote peace and 16   stability 118 World Bank Group Country Opinion Survey 2018: Mozambique SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MOZAMBIQUE F4. To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)? To no degree To a very significant Don't Prefer not at all degree know to answer 1 Social cohesion 1 2 3 4 5 6 7 8 9 10   2 Public financial management 1 2 3 4 5 6 7 8 9 10   3 Reducing gender based violence 1 2 3 4 5 6 7 8 9 10   4 Crisis preparedness 1 2 3 4 5 6 7 8 9 10   5 Crisis response 1 2 3 4 5 6 7 8 9 10   6 Access to justice systems 1 2 3 4 5 6 7 8 9 10   7 Security mechanisms 1 2 3 4 5 6 7 8 9 10   8 Conflict resolution mechanisms 1 2 3 4 5 6 7 8 9 10   Support domestic resource 9 1 2 3 4 5 6 7 8 9 10   mobilization 10 Access to basic services 1 2 3 4 5 6 7 8 9 10   11 Capacity of state institutions 1 2 3 4 5 6 7 8 9 10   12 Jobs 1 2 3 4 5 6 7 8 9 10   13 Improving livelihoods 1 2 3 4 5 6 7 8 9 10   14 Food security 1 2 3 4 5 6 7 8 9 10   15 Social safety nets 1 2 3 4 5 6 7 8 9 10   Stimulating dialogue to promote 16 1 2 3 4 5 6 7 8 9 10   peace and stability 119 World Bank Group Country Opinion Survey 2018: Mozambique SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Mozambique? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 120 World Bank Group Country Opinion Survey 2018: Mozambique SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 121 World Bank Group Country Opinion Survey 2018: Mozambique SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Mozambique? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 122 World Bank Group Country Opinion Survey 2018: Mozambique SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Mozambique? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Mozambique? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 North 2 Center 3 South Thank you for completing the survey! 123