Publication: Digitizing Cash Transfers to Remote Rural Populations: Challenges and Solutions from the Experience of Zambia
Date
2022-10
ISSN
Published
2022-10
Author(s)
Hobson, Emma Wadie
Kilfoil, Craig
Martin, Andrea
Abstract
There is currently a major focus on
digitization within African countries, with the interest of,
on the one hand, increasing efficiency and lowering the
cost-of-service delivery, and on the other hand, increasing
financial inclusion for excluded parts of the population.
Zambia provides an important case study of digitization of
social protection transfers. Whilst Zambia is sparsely
populated with remote rural populations often living up to
100 km from the nearest town, making beneficiaries hard to
reach with digital services, the country has successfully
demonstrated that cash transfers can be digitized for remote
rural populations to varying extents, tailored to their
particular context. This Discussion Note presents challenges
faced and solutions found in digitizing cash transfer
payments in Zambia, which may be of interest to other
countries embarking on similar endeavors.
Citation
“Hobson, Emma Wadie; Kilfoil, Craig; Martin, Andrea. 2022. Digitizing Cash Transfers to Remote Rural Populations : Challenges and Solutions from the Experience of Zambia. Social Protection & Jobs Policy & Technical Note;No. 27. © World Bank, Washington, DC. http://openknowledge.worldbank.org/handle/10986/38221 License: CC BY 3.0 IGO.”