Publication: CivicTech: Transparency, Engagement, and Collaboration for Better Governance
As economies and societies become increasingly digital, governments around the World are prioritizing the use of digital technologies and data to increase the participation and engagement of civil society in public matters. At the same time, citizen’s rising expectations and demands require public sectors to strengthen civil society engagement. Digital technologies and data have the potential to increase substantially the tools that governments have available to further involve citizens in policy and service design and delivery. This how-to-note provides advice on how to use digitalization to strengthen the engagement between the governments and citizens, with various examples of what CivicTech is and why it is an important element of the GovTech approach.
“World Bank. 2022. CivicTech: Transparency, Engagement, and Collaboration for Better Governance. © Washington, DC: World Bank. http://hdl.handle.net/10986/38169 License: CC BY 3.0 IGO.”