Brief

Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho

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collection.link.98
https://openknowledge.worldbank.org/handle/10986/2206
collection.name.98
Other Public Sector Study
dc.contributor.author
World Bank
dc.date.accessioned
2022-06-08T20:10:31Z
dc.date.available
2022-06-08T20:10:31Z
dc.date.issued
2022-05
dc.date.lastModified
2022-06-09T05:10:31Z
dc.description.abstract
This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services.
en
dc.identifier
http://documents.worldbank.org/curated/en/099020105272229623/P17240506b49010ca0801303b9d1f9d01a7
dc.identifier.uri
http://hdl.handle.net/10986/37510
dc.language
English
dc.publisher
Washington, DC
dc.rights
CC BY 3.0 IGO
dc.rights.holder
World Bank
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
dc.subject
SERVICE DELIVERY
dc.subject
DIGITAL ID DATA
dc.subject
DATA PRIVACY
dc.subject
NATIONAL IDENTITY REGISTER
dc.subject
INDIVIDUAL PRIVACY
dc.subject
FINANCIAL INCLUSION
dc.subject
PUBLIC SECTOR ADMINISTRATION
dc.subject
NATIONAL ID (NID)
dc.subject
DIGITAL ID COSTS
dc.subject
DIGITAL SKILLS
dc.subject
API DEVELOPMENT
dc.subject
INTERNET CONNECTION
dc.subject
WAGE DELIVERY
dc.subject
SERVICE DELIVERY
dc.subject
SOCIAL TRANSFERS
dc.subject
DIGITAL PAYMENT INFRASTRUCTURE
dc.title
Toward More People-Centered Service Delivery
en
dc.title.subtitle
Opportunities for the National ID System in Lesotho
en
dc.type
Brief
en
okr.date.disclosure
2022-05-30
okr.date.lastmodified
2022-05-30T00:00:00Z
en
okr.doctype
Report
okr.doctype
Publications & Research
okr.docurl
http://documents.worldbank.org/curated/en/099020105272229623/P17240506b49010ca0801303b9d1f9d01a7
okr.googlescholar.linkpresent
yes
okr.guid
099020105272229623
okr.identifier.externaldocumentum
33831296
okr.identifier.internaldocumentum
33831296
okr.identifier.report
171976
okr.imported
true
en
okr.language.supported
en
okr.pdfurl
http://documents.worldbank.org/curated/en/099020105272229623/pdf/P17240506b49010ca0801303b9d1f9d01a7.pdf
en
okr.region.administrative
Africa Eastern and Southern (AFE)
okr.region.administrative
Africa
okr.region.country
Lesotho
okr.topic
Information and Communication Technologies :: ICT Applications
okr.topic
Information and Communication Technologies :: ICT Legal and Regulatory Framework
okr.topic
Information and Communication Technologies :: Poverty Reduction & ICT
okr.topic
Poverty Reduction :: Access of Poor to Social Services
okr.topic
Poverty Reduction :: Services & Transfers to Poor
okr.unit
EFI-AFR1-GOV-FM & PS-2 (EAEG2)

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