Publication: Utility of the Future: Taking Water and Sanitation Utilities Beyond the Next Level
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Date
2021-03-23
ISSN
Published
2021-03-23
Author(s)
Lombana Cordoba, Camilo
Saltiel, Gustavo
Sadik, Norhan
Perez Penalosa, Federico
Abstract
The sustainable development goal for
water and sanitation to ensure availability and sustainable
management of water and sanitation for all is a lofty goal.
Worldwide, 2.4 billion people remain without access to
improved sanitation and nearly 0.7 billion remain without
access to improved drinking water sources. Those who have
access to water supply and sanitation (WSS) services often
must cope with intermittent water supply, sewerage system
overflows, and poor customer service. Poor service
frequently stems from a vicious cycle of dysfunctional
political environments and inefficient practices. Global
forces - including climate change, water scarcity,
population growth, and rapid urbanization - exacerbate these
challenges in providing high-quality, sustainable WSS
service delivery. Therefore, WSS utilities require a new
approach to planning and sequencing reforms to provide WSS
services in a sustainable manner. The utility of the future
(UoF) program provides this new approach and was designed in
a way that builds on the extensive body of knowledge on
utility performance improvement. Chapter one gives
introduction. Chapter two defines the UoF concept, the
determinants of success, and the analytical basis of the
program. Chapter three presents the methodology developed
specifically to conduct the diagnostic assessment and
determine the utility’s desired maturity level. Chapter four
presents a 15-step approach to translating the results of
the diagnostic assessment into a prioritized and sequenced
action plan.
Citation
“Lombana Cordoba, Camilo; Saltiel, Gustavo; Sadik, Norhan; Perez Penalosa, Federico. 2021. Utility of the Future: Taking Water and Sanitation Utilities Beyond the Next Level. © World Bank, Washington, DC. http://hdl.handle.net/10986/35309 License: CC BY 3.0 IGO.”