Brief

Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar

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collection.link.98
https://openknowledge.worldbank.org/handle/10986/2206
collection.name.98
Other Public Sector Study
dc.contributor.author
Rakotomalala, Olivia
dc.contributor.author
Peixoto, Tiago
dc.contributor.author
Kumagai, Saki
dc.date.accessioned
2020-07-10T21:09:53Z
dc.date.available
2020-07-10T21:09:53Z
dc.date.issued
2020-06
dc.date.lastModified
2021-05-25T10:54:37Z
dc.description.abstract
Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned.
en
dc.identifier
http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
dc.identifier.uri
http://hdl.handle.net/10986/34076
dc.language
English
dc.publisher
World Bank, Washington, DC
dc.relation.ispartofseries
Governance Notes;No. 23
dc.rights
CC BY 3.0 IGO
dc.rights.holder
World Bank
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
dc.subject
SERVICE DELIVERY
dc.subject
CIVIC ENGAGEMENT
dc.subject
DIGITAL TECHNOLOGY
dc.subject
ACCESS TO MOBILE
dc.subject
CIVIL SOCIETY
dc.subject
GOVERNANCE
dc.subject
PUBLIC SECTOR REFORM
dc.subject
ACCOUNTABILITY
dc.title
Chatbots for Third-Party Monitoring
en
dc.title.subtitle
CivicTech Pilot in Madagascar
en
dc.type
Brief
en
okr.associatedcontent
https://openknowledge.worldbank.org/handle/10986/34074 Mainstreaming Citizen Engagement through the World Bank Group’s Country Engagement Model
okr.associatedcontent
https://openknowledge.worldbank.org/handle/10986/34075 Citizen Engagement in Operations
okr.associatedcontent
https://openknowledge.worldbank.org/handle/10986/34077 Collaborative Social Accountability in Fragile Settings
okr.associatedcontent
https://openknowledge.worldbank.org/handle/10986/33451 Engaging Citizens in Countries Affected by Fragility, Conflict, and Violence
okr.associatedcontent
https://openknowledge.worldbank.org/handle/10986/34093 Mainstreaming Citizen Engagement in Public Financial Management
okr.date.disclosure
2020-07-09
okr.doctype
Economic & Sector Work
okr.doctype
Economic & Sector Work :: Other Public Sector Study
okr.docurl
http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
okr.googlescholar.linkpresent
yes
okr.identifier.doi
10.1596/34076
okr.identifier.externaldocumentum
090224b087b736fd_2_0
okr.identifier.internaldocumentum
31653871
okr.identifier.report
144562
okr.imported
true
en
okr.language.supported
en
okr.pdfurl
http://documents.worldbank.org/curated/en/814101594332309340/pdf/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar.pdf
en
okr.topic
Public Sector Development :: Public Sector Management and Reform
okr.topic
Governance :: National Governance
okr.topic
Macroeconomics and Economic Growth :: Development Economics & Aid Effectiveness
okr.topic
Social Development :: Civil Society
okr.topic
Social Development :: Participations and Civic Engagement
okr.topic
Social Development :: Social Accountability
okr.unit
Governance Global Practice

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