Brief

Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector

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collection.link.157
https://openknowledge.worldbank.org/handle/10986/9388
collection.name.157
Miscellaneous Knowledge Notes
dc.contributor.author
Kaiser, Kai
dc.contributor.author
Pena P. Weiss, Lilian
dc.contributor.author
Chase, Claire
dc.contributor.author
Hong, Hai Le Tuyen
dc.date.accessioned
2019-08-01T19:43:02Z
dc.date.available
2019-08-01T19:43:02Z
dc.date.issued
2019-07
dc.description.abstract
The note serves to show how smartphones and digital platforms/workflows can be effectively used to collect and process validation data about decentralized/dispersed frontline results. The case study shows that World Bank operations can help bring this type of digital platform–based approach to more mainstream government processes, particularly in the context of Program for Results, in this case for the rural water supply and sanitation operations. The note documents both the checklist approach and the realization of a web-based platform established to disclose water and sanitation program planning documents and resources to the public, along with a call center to deal with customer questions and concerns. The experience speaks to the question of how more versatile technology (cloud platforms, smartphones) together with institutional drivers can set the stage for new generation digital platforms taking root in governments like Vietnam, where paper-based processes and reporting persist. While technology is clearly secondary to getting the people and process parts of the equation right, getting the technology wrong may adversely disrupt the reform process, strengthening opposition or perpetuating the status quo. The major value added for the World Bank may be to help design and demonstrate robust and versatile platforms, including as part of results-based operations aligning to country systems.
en
dc.identifier
http://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector
dc.identifier.uri
http://hdl.handle.net/10986/32150
dc.language
English
dc.publisher
World Bank, Washington, DC
dc.relation.ispartofseries
Water Knowledge Notes;
dc.rights
CC BY 3.0 IGO
dc.rights.holder
World Bank
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
dc.subject
RURAL WATER SUPPLY AND SANITATION
dc.subject
MOBILE COMMUNICATION
dc.subject
TRANSPARENCY
dc.subject
TELECOMMUNICATIONS
dc.subject
INFORMATION AND COMMUNICATION TECHNOLOGY
dc.title
Technology for Results
en
dc.title.subtitle
Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
en
dc.type
Brief
en
okr.date.disclosure
2019-07-18
okr.doctype
Publications & Research
okr.doctype
Publications & Research :: Brief
okr.docurl
http://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector
okr.googlescholar.linkpresent
yes
okr.identifier.externaldocumentum
090224b086ee29df_1_0
okr.identifier.internaldocumentum
31259953
okr.identifier.report
139456
okr.imported
true
en
okr.language.supported
en
okr.pdfurl
http://documents.worldbank.org/curated/en/561161563521024143/pdf/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector.pdf
en
okr.region.administrative
East Asia and Pacific
okr.region.country
Vietnam
okr.topic
Information and Communication Technologies :: Rural Information & Communications Technologies
okr.topic
Water Resources :: Water and Human Health
okr.topic
Water Supply and Sanitation :: Rural Water Supply and Sanitation
okr.unit
Water East Asia & Pacific Region (SEAW1)

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