Report

Good Practices for Financial Consumer Protection

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collection.link.78
https://openknowledge.worldbank.org/handle/10986/2186
collection.name.78
Other Financial Accountability Study
dc.contributor.author
World Bank
dc.date.accessioned
2017-06-02T19:21:03Z
dc.date.available
2017-06-02T19:21:03Z
dc.date.issued
2012-06
dc.date.lastModified
2021-04-23T14:04:38Z
dc.description.abstract
Financial consumer protection sets clear rules of conduct for financial firms regarding their retail customers. It aims to ensure that consumers: 1) receive information to allow them to make informed decisions, 2) are not subject to unfair or deceptive practices, and 3) have access to recourse mechanisms to resolve disputes. Complementary financial literacy initiatives are aimed at giving consumers the knowledge and skills to understand the risks and rewards of using financial products and services-and their legal rights and obligations in using them. Clear rules of conduct for financial institutions, combined with programs of financial education for consumers, will increase consumer trust in financial markets and will support the development of these markets. International and regional non-government organizations are also playing an increasingly important role in financial consumer protection. The responsible finance forum lists financial consumer protection regulation and financial capability as two of the three pillars of the framework for responsible finance. This summary is not exhaustive but helps illustrate the many ongoing international initiatives that support financial consumer protection. All the initiatives are helpful in strengthening the global response to weaknesses in financial consumer protection. Nevertheless, still more could be done by civil society organizations, particularly those operating at a global level. The World Bank is also supporting the international dialogue on financial consumer protection through development of good practices based on country-level experience and ongoing technical assistance. The good practices provide a comprehensive diagnostic tool to help identify the consumer protection issues in all parts of the financial sector.
en
dc.identifier
http://documents.worldbank.org/curated/en/583191468246041829/Good-practices-for-financial-consumer-protection
dc.identifier.uri
http://hdl.handle.net/10986/26861
dc.language
English
dc.language.iso
en_US
dc.publisher
Washington, DC
dc.rights
CC BY 3.0 IGO
dc.rights.holder
World Bank
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
dc.subject
ACCESS TO CREDIT
dc.subject
ACCOUNT HOLDERS
dc.subject
ADVERTISEMENT
dc.subject
ADVERTISEMENTS
dc.subject
ANTI-MONEY LAUNDERING
dc.subject
ATMS
dc.subject
BAD CREDIT
dc.subject
BANK CREDIT
dc.subject
BANK FUNDING
dc.subject
BANKING INDUSTRY
dc.subject
BANKING PRODUCT
dc.subject
BANKING PRODUCTS
dc.subject
BANKING SERVICES
dc.subject
BANKRUPTCY
dc.subject
BANKS
dc.subject
BENEFICIARY
dc.subject
BEST PRACTICE
dc.subject
BEST PRACTICES
dc.subject
BORROWER
dc.subject
BORROWING
dc.subject
CERTIFICATE OF DEPOSIT
dc.subject
CHECKING ACCOUNT
dc.subject
CHECKS
dc.subject
COLLATERAL
dc.subject
COMMERCIAL BANKS
dc.subject
CONSUMER BEHAVIOR
dc.subject
CONSUMER COMPLAINT
dc.subject
CONSUMER COMPLAINTS
dc.subject
CONSUMER CREDIT
dc.subject
CONSUMER EDUCATION
dc.subject
CONSUMER FINANCE
dc.subject
CONSUMER GROUP
dc.subject
CONSUMER INFORMATION
dc.subject
CONSUMER NEEDS
dc.subject
CONSUMER ORGANIZATIONS
dc.subject
CONSUMER PROTECTION
dc.subject
CONSUMER RIGHTS
dc.subject
CONSUMER UNDERSTANDING
dc.subject
CONSUMERS
dc.subject
CONTRIBUTIONS
dc.subject
CREDIT BUREAU
dc.subject
CREDIT BUREAUS
dc.subject
CREDIT CARD
dc.subject
CREDIT CARD PURCHASES
dc.subject
CREDIT CARDS
dc.subject
CREDIT INFORMATION
dc.subject
CREDIT INSTITUTIONS
dc.subject
CREDIT LIMIT
dc.subject
CREDIT LIMITS
dc.subject
CREDIT PRODUCT
dc.subject
CREDIT PRODUCTS
dc.subject
CREDIT REGISTRIES
dc.subject
CREDIT REPORTING
dc.subject
CREDIT REPORTS
dc.subject
CREDIT TRANSACTIONS
dc.subject
CREDITORS
dc.subject
CREDITS
dc.subject
CURRENCY
dc.subject
CURRENT ACCOUNT
dc.subject
CURRENT ACCOUNTS
dc.subject
DEBT
dc.subject
DEBT COLLECTION
dc.subject
DEBT COLLECTOR
dc.subject
DEBTOR
dc.subject
DEBTORS
dc.subject
DECEPTIVE PRACTICES
dc.subject
DEFAULTED LOANS
dc.subject
DEPOSIT
dc.subject
DEPOSIT INSURANCE
dc.subject
DEPOSITS
dc.subject
DEVELOPMENT BANK
dc.subject
DISCLOSURE REQUIREMENTS
dc.subject
ECONOMIC COOPERATION
dc.subject
EDUCATION TRUST
dc.subject
EMPLOYEE
dc.subject
EMPOWERMENT
dc.subject
EXCHANGE COMMISSION
dc.subject
EXCHANGE RATES
dc.subject
FDIC
dc.subject
FEDERAL DEPOSIT INSURANCE CORPORATION
dc.subject
FEDERAL RESERVE
dc.subject
FINANCIAL ACCESS
dc.subject
FINANCIAL ACTION
dc.subject
FINANCIAL ADVISERS
dc.subject
FINANCIAL ARRANGEMENTS
dc.subject
FINANCIAL CONSEQUENCES
dc.subject
FINANCIAL CONSUMER
dc.subject
FINANCIAL CONSUMERS
dc.subject
FINANCIAL CRISIS
dc.subject
FINANCIAL DISCLOSURE
dc.subject
FINANCIAL DISTRESS
dc.subject
FINANCIAL EDUCATION
dc.subject
FINANCIAL EDUCATION FOR CONSUMERS
dc.subject
FINANCIAL EDUCATION PROGRAMS
dc.subject
FINANCIAL INDUSTRY
dc.subject
FINANCIAL INFRASTRUCTURE
dc.subject
FINANCIAL INSTITUTION
dc.subject
FINANCIAL INSTITUTIONS
dc.subject
FINANCIAL INSTRUMENTS
dc.subject
FINANCIAL INTERMEDIARIES
dc.subject
FINANCIAL ISSUES
dc.subject
FINANCIAL LITERACY
dc.subject
FINANCIAL LITERACY INITIATIVES
dc.subject
FINANCIAL LITERACY PROGRAM
dc.subject
FINANCIAL LITERACY PROGRAMS
dc.subject
FINANCIAL LOSS
dc.subject
FINANCIAL MARKET
dc.subject
FINANCIAL MARKETPLACE
dc.subject
FINANCIAL MARKETS
dc.subject
FINANCIAL NEEDS
dc.subject
FINANCIAL PRODUCT
dc.subject
FINANCIAL PRODUCTS
dc.subject
FINANCIAL REGULATION
dc.subject
FINANCIAL REGULATOR
dc.subject
FINANCIAL REGULATORS
dc.subject
FINANCIAL SECTOR
dc.subject
FINANCIAL SECTOR REFORM
dc.subject
FINANCIAL SECURITY
dc.subject
FINANCIAL SERVICE
dc.subject
FINANCIAL SERVICE PROVIDERS
dc.subject
FINANCIAL SERVICES
dc.subject
FINANCIAL SERVICES AUTHORITY
dc.subject
FINANCIAL STABILITY
dc.subject
FINANCIAL SUPPORT
dc.subject
FINANCIAL SYSTEM
dc.subject
FINANCIAL TRANSACTIONS
dc.subject
FREE ACCESS
dc.subject
GENERAL PUBLIC
dc.subject
GUARANTEE SCHEMES
dc.subject
HARMFUL PRACTICES
dc.subject
HOME LOANS
dc.subject
HOMEOWNERS
dc.subject
HOUSING FINANCE
dc.subject
INDEBTEDNESS
dc.subject
INFORMATION ON CUSTOMERS
dc.subject
INFORMATION TO CONSUMERS
dc.subject
INFORMED CHOICES
dc.subject
INFORMED DECISION
dc.subject
INFORMED DECISIONS
dc.subject
INSURANCE
dc.subject
INSURANCE COMMISSIONERS
dc.subject
INSURANCE POLICY
dc.subject
INTEREST CHARGE
dc.subject
INTEREST CHARGES
dc.subject
INTEREST COST
dc.subject
INTEREST COSTS
dc.subject
INTEREST RATE
dc.subject
INTEREST RATES
dc.subject
INTERNATIONAL BANK
dc.subject
INTERNATIONAL FINANCE
dc.subject
INVESTMENT ADVICE
dc.subject
INVESTMENT MANAGERS
dc.subject
INVESTMENT POLICY
dc.subject
INVESTMENT PRODUCTS
dc.subject
LEGAL REMEDIES
dc.subject
LENDER
dc.subject
LENDERS
dc.subject
LEVELS OF RISKS
dc.subject
LIABILITY
dc.subject
LIFE INSURANCE
dc.subject
LOAN
dc.subject
LOAN AGREEMENT
dc.subject
LOAN AGREEMENTS
dc.subject
LOAN SHARKING
dc.subject
LONG-TERM SAVINGS
dc.subject
LOW COST
dc.subject
LOW-INCOME
dc.subject
LOWER INTEREST RATE
dc.subject
MARKETING
dc.subject
MASS MEDIA
dc.subject
MEDIUM ENTERPRISES
dc.subject
MICROFINANCE
dc.subject
MINIMUM PAYMENT
dc.subject
MONTHLY PAYMENT
dc.subject
MONTHLY PAYMENTS
dc.subject
MORTGAGE
dc.subject
MORTGAGES
dc.subject
OCCUPATIONAL PENSIONS
dc.subject
OFFICE OF FAIR TRADING
dc.subject
OUTSTANDING DEBTS
dc.subject
PENALTY FEES
dc.subject
PENSION
dc.subject
PENSION FUND
dc.subject
PENSIONS
dc.subject
PERSONAL BANKRUPTCY
dc.subject
PRIVATE PENSIONS
dc.subject
PROMOTION NETWORK
dc.subject
PROVISION OF CREDIT
dc.subject
PURCHASES
dc.subject
RATE OF INTEREST
dc.subject
REGULATORY AUTHORITY
dc.subject
REMITTANCES
dc.subject
RESPONSIBILITIES
dc.subject
RETAIL BANKING
dc.subject
RETAIL FINANCIAL MARKETS
dc.subject
RETAIL FINANCIAL SERVICES
dc.subject
RETIRED
dc.subject
RETIREMENT
dc.subject
RETIREMENT INCOME
dc.subject
SALE
dc.subject
SALES
dc.subject
SAVINGS
dc.subject
SAVINGS ACCOUNT
dc.subject
SAVINGS BANKS
dc.subject
SECURITIES
dc.subject
SECURITIES DEALERS
dc.subject
SENIOR
dc.subject
SMALL ENTERPRISE
dc.subject
STATE UNIVERSITY
dc.subject
TECHNICAL ASSISTANCE
dc.subject
TRADITIONAL BANKING
dc.subject
TRANSACTION
dc.subject
TRANSACTION FEES
dc.subject
TYPES OF LOANS
dc.subject
UNION
dc.subject
UNIONS
dc.subject
VALUABLE
dc.subject
WITHDRAWAL
dc.subject
WORTH
dc.subject
YOUNG ADULTS
dc.title
Good Practices for Financial Consumer Protection
en
dc.title.alternative
Buenas prácticas para la protección al consumidor financiero
en
dc.type
Report
en
okr.date.disclosure
2012-06
okr.doctype
Economic & Sector Work :: Other Financial Accountability Study
okr.doctype
Economic & Sector Work
okr.docurl
http://documents.worldbank.org/curated/en/583191468246041829/Good-practices-for-financial-consumer-protection
okr.googlescholar.linkpresent
yes
okr.identifier.externaldocumentum
000356161_20120627021935
okr.identifier.internaldocumentum
16432567
okr.identifier.report
70157
okr.imported
true
okr.language.supported
en
okr.pdfurl
http://documents.worldbank.org/curated/en/583191468246041829/pdf/701570WP0P12260REWRITE0THE0ABSTRACT.pdf
en
okr.region.administrative
Europe and Central Asia
okr.topic
Finance and Financial Sector Development :: Access to Finance
okr.topic
Finance and Financial Sector Development :: Financial Literacy
okr.topic
Finance and Financial Sector Development :: Anti-Money Laundering
okr.topic
Finance and Financial Sector Development :: E-Finance and E-Security
okr.topic
Finance and Financial Sector Development :: Financial Regulation & Supervision
okr.topic
Finance and Financial Sector Development :: Non Bank Financial Institutions
okr.unit
Finance and Markets

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