Working Paper

Measuring Governance and Service Delivery in Safety Net Programs

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collection.link.223
https://openknowledge.worldbank.org/handle/10986/13084
collection.name.223
Social Protection and Labor Discussion Papers
dc.contributor.author
Rubio, Gloria M.
dc.date.accessioned
2017-06-01T20:32:03Z
dc.date.available
2017-06-01T20:32:03Z
dc.date.issued
2011-09
dc.date.lastModified
2021-04-23T14:04:37Z
dc.description.abstract
This paper develops a framework to assess organizational performance in the delivery of social safety nets. Specifically, it provides guidance to task teams and program managers for identifying indicators of governance and service quality in targeted cash transfer programs. The paper identifies governance issues along the results chain of service delivery and suggests policy and performance indicators for assessing program inputs, human resources, financing and resource management; and program activities, operational procedures, Management Information Systems (MIS) and control. It also suggests indicators of organizational performance and the quality of outputs, including demand-side accountability mechanisms.
en
dc.identifier
http://documents.worldbank.org/curated/en/791721468053968792/Measuring-governance-and-service-delivery-in-safety-net-programs
dc.identifier.uri
http://hdl.handle.net/10986/26826
dc.language
English
dc.language.iso
en_US
dc.publisher
World Bank, Washington, DC
dc.relation.ispartofseries
SP Discussion Paper;No. 1119
dc.rights
CC BY 3.0 IGO
dc.rights.holder
World Bank
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
dc.subject
ABSENTEEISM
dc.subject
ACCOUNTABILITY
dc.subject
ACCOUNTABILITY ARRANGEMENTS
dc.subject
ACCOUNTABILITY FRAMEWORK
dc.subject
ACCOUNTABILITY IN SERVICE DELIVERY
dc.subject
ACCOUNTABILITY MECHANISM
dc.subject
ACCOUNTABILITY RELATIONSHIPS
dc.subject
ACCOUNTABILITY SYSTEMS
dc.subject
ACCOUNTING
dc.subject
ADMINISTRATION COSTS
dc.subject
ADMINISTRATIVE EFFICIENCY
dc.subject
ADMINISTRATIVE PROCEDURES
dc.subject
AID ALLOCATION
dc.subject
ANNUAL FINANCIAL STATEMENTS
dc.subject
ANNUAL PERFORMANCE
dc.subject
ANTI-CORRUPTION
dc.subject
AUDIT INSTITUTIONS
dc.subject
AUTHORIZATION
dc.subject
BENEFICIARIES
dc.subject
BUDGET ALLOCATIONS
dc.subject
BUDGET CIRCULAR
dc.subject
BUDGET EXECUTION
dc.subject
BUDGET PLANNING
dc.subject
BUDGET PREPARATION
dc.subject
BUDGET PREPARATION PROCESS
dc.subject
BUDGET REPORTING
dc.subject
BUDGET SUBMISSIONS
dc.subject
BUDGETARY FUNDS
dc.subject
BUREAUCRACY
dc.subject
CASH ASSISTANCE
dc.subject
CASH BENEFITS
dc.subject
CASH FLOWS
dc.subject
CASH TRANSFERS
dc.subject
CENTRAL GOVERNMENT
dc.subject
CITIZENS
dc.subject
CIVIL SERVANTS
dc.subject
CIVIL SERVICE
dc.subject
CIVIL SOCIETY
dc.subject
COMPREHENSIVE DISCUSSION
dc.subject
CONSENSUS
dc.subject
CONSTITUENCIES
dc.subject
CORRUPTION
dc.subject
COST-EFFECTIVENESS
dc.subject
CRIME
dc.subject
DATA COLLECTION
dc.subject
DECENTRALIZATION
dc.subject
DECISION MAKING
dc.subject
DECISION ­ MAKING PROCESS
dc.subject
DEMOCRACY
dc.subject
DEMOCRATIC GOVERNANCE
dc.subject
DIAGNOSTIC SURVEYS
dc.subject
DISCLOSURE
dc.subject
DISCRIMINATION
dc.subject
DOMESTIC GOVERNANCE
dc.subject
ETHICAL STANDARDS
dc.subject
EXECUTION
dc.subject
EXPANSION PLAN
dc.subject
EXPENDITURE
dc.subject
EXTERNAL AUDIT
dc.subject
FINANCIAL MANAGEMENT
dc.subject
FINANCIAL SYSTEMS
dc.subject
FISCAL MODULE
dc.subject
GOOD GOVERNANCE
dc.subject
GOVERNANCE DIMENSION
dc.subject
GOVERNANCE INDICATOR
dc.subject
GOVERNANCE ISSUES
dc.subject
GOVERNANCE MEASUREMENT
dc.subject
GOVERNANCE PERFORMANCE
dc.subject
GOVERNANCE REFORM
dc.subject
GOVERNMENT LEVELS
dc.subject
GOVERNMENT PERFORMANCE
dc.subject
GOVERNMENTAL SOURCES
dc.subject
HEALTH CARE
dc.subject
HUMAN DEVELOPMENT
dc.subject
HUMAN DEVELOPMENT NETWORK
dc.subject
HUMAN RESOURCE
dc.subject
HUMAN RESOURCE MANAGEMENT
dc.subject
HUMAN RESOURCE POLICIES
dc.subject
HUMAN RIGHTS
dc.subject
INCOME
dc.subject
INCOME DISTRIBUTION
dc.subject
INDEPENDENT ASSESSMENT
dc.subject
INFLATION
dc.subject
INSTITUTIONAL ANALYSIS
dc.subject
INSTITUTIONAL ARRANGEMENTS
dc.subject
INTERNAL AUDIT
dc.subject
INTERNAL AUDIT FINDINGS
dc.subject
INTERNAL AUDIT FUNCTION
dc.subject
INTERNAL CONTROLS
dc.subject
INTERNATIONAL COMMUNITY
dc.subject
INTERNATIONAL DEVELOPMENT
dc.subject
INVESTMENT EXPENDITURE
dc.subject
LABOR MARKETS
dc.subject
LEGAL FRAMEWORK
dc.subject
LEGISLATION
dc.subject
LEGISLATIVE FRAMEWORK
dc.subject
LEGISLATURE
dc.subject
LEVELS OF GOVERNMENT
dc.subject
LOCAL GOVERNMENT
dc.subject
MASS MEDIA
dc.subject
MEASURING GOVERNANCE
dc.subject
MINISTRY OF FINANCE
dc.subject
MONEY LAUNDERING
dc.subject
NATIONAL GOVERNMENTS
dc.subject
NATIONAL INCOME
dc.subject
NATIONAL LEVEL
dc.subject
NATIONS
dc.subject
OLD-AGE
dc.subject
OPERATIONAL PERFORMANCE
dc.subject
OPERATIONAL PROCESSES
dc.subject
ORGANIZATIONAL PERFORMANCE
dc.subject
PENSION SYSTEMS
dc.subject
PERFORMANCE ASSESSMENT
dc.subject
PERFORMANCE AUDITS
dc.subject
PERFORMANCE DIMENSION
dc.subject
PERFORMANCE EVALUATION
dc.subject
PERFORMANCE FRAMEWORK
dc.subject
PERFORMANCE INDICATORS
dc.subject
PERFORMANCE MANAGEMENT
dc.subject
PERFORMANCE MEASUREMENT
dc.subject
PERFORMANCE MEASURES
dc.subject
PERFORMANCE MONITORING
dc.subject
PERFORMANCE STANDARDS
dc.subject
POLITICAL ECONOMY
dc.subject
POLITICAL INFLUENCE
dc.subject
POLITICIANS
dc.subject
POOR GOVERNANCE
dc.subject
POVERTY REDUCTION
dc.subject
PRIVATE FIRMS
dc.subject
PRIVATE SECTOR
dc.subject
PROGRAM EVALUATION
dc.subject
PROGRAM IMPLEMENTATION
dc.subject
PROGRAM MANAGEMENT
dc.subject
PROGRAM MANAGERS
dc.subject
PROGRAM OBJECTIVES
dc.subject
PROGRAM OPERATIONS
dc.subject
PROGRAM OUTCOMES
dc.subject
PROGRAM RESULTS
dc.subject
PROGRAMS
dc.subject
PUBLIC ADMINISTRATION
dc.subject
PUBLIC AWARENESS
dc.subject
PUBLIC EMPLOYMENT
dc.subject
PUBLIC EXPENDITURE
dc.subject
PUBLIC EXPENDITURE TRACKING
dc.subject
PUBLIC FINANCIAL MANAGEMENT
dc.subject
PUBLIC FUNDS
dc.subject
PUBLIC ORGANIZATIONS
dc.subject
PUBLIC SECTOR
dc.subject
PUBLIC SECTOR MANAGEMENT
dc.subject
PUBLIC SECTOR PERFORMANCE
dc.subject
PUBLIC SERVICE
dc.subject
PUBLIC SERVICE DELIVERY
dc.subject
PUBLIC SERVICE PROVIDERS
dc.subject
PUBLIC SERVICE PROVISION
dc.subject
QUALITY CONTROL
dc.subject
REFORM PROCESSES
dc.subject
REGULATORY FRAMEWORK
dc.subject
REPRESENTATIVES
dc.subject
RESOURCE ALLOCATION
dc.subject
RISK MANAGEMENT
dc.subject
SECTOR POLICIES
dc.subject
SERVICE DELIVERY
dc.subject
SERVICE PROVIDER
dc.subject
SERVICE QUALITY
dc.subject
SOCIAL ASSISTANCE
dc.subject
SOCIAL ASSISTANCE PROGRAM
dc.subject
SOCIAL ASSISTANCE SYSTEM
dc.subject
SOCIAL CONTROL
dc.subject
SOCIAL DEVELOPMENT
dc.subject
SOCIAL INSURANCE
dc.subject
SOCIAL PROTECTION
dc.subject
SOCIAL PROTECTION SECTOR
dc.subject
SOCIAL PROTECTION SYSTEM
dc.subject
SOCIAL SAFETY
dc.subject
SOCIAL SAFETY NET
dc.subject
SOCIAL SECURITY
dc.subject
SOCIAL SERVICES
dc.subject
SUBNATIONAL GOVERNMENT
dc.subject
TRANSFER PAYMENTS
dc.subject
TRANSPARENCY
dc.subject
VOTING
dc.title
Measuring Governance and Service Delivery in Safety Net Programs
en
dc.type
Working Paper
en
okr.date.disclosure
2011-09-01
okr.doctype
Publications & Research
okr.doctype
Publications & Research :: Working Paper
okr.docurl
http://documents.worldbank.org/curated/en/791721468053968792/Measuring-governance-and-service-delivery-in-safety-net-programs
okr.googlescholar.linkpresent
yes
okr.identifier.externaldocumentum
000333037_20110923010714
okr.identifier.internaldocumentum
15115673
okr.identifier.report
64633
okr.imported
true
okr.language.supported
en
okr.pdfurl
http://documents.worldbank.org/curated/en/791721468053968792/pdf/646330NWP011190BOX361542B00PUBLIC0.pdf
en
okr.region.administrative
East Asia and Pacific
okr.topic
Social Protections and Labor :: Safety Nets and Transfers
okr.topic
Governance :: Governance Indicators
okr.topic
Governance :: National Governance
okr.topic
Public Sector Development :: Public Sector Corruption and Anticorruption Measures
okr.topic
Public Sector Development :: Public Sector Expenditure Policy
okr.unit
Social Protection Team (HDNSP)

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