Publication: Measuring Governance and Service Delivery in Safety Net Programs
Date
2011-09
ISSN
Published
2011-09
Author(s)
Rubio, Gloria M.
Abstract
This paper develops a framework to
assess organizational performance in the delivery of social
safety nets. Specifically, it provides guidance to task
teams and program managers for identifying indicators of
governance and service quality in targeted cash transfer
programs. The paper identifies governance issues along the
results chain of service delivery and suggests policy and
performance indicators for assessing program inputs, human
resources, financing and resource management; and program
activities, operational procedures, Management Information
Systems (MIS) and control. It also suggests indicators of
organizational performance and the quality of outputs,
including demand-side accountability mechanisms.
Citation
“Rubio, Gloria M.. 2011. Measuring Governance and Service Delivery in Safety Net Programs. SP Discussion Paper;No. 1119. © World Bank, Washington, DC. http://openknowledge.worldbank.org/handle/10986/26826?show=full License: CC BY 3.0 IGO.”