Public Service Delivery in the Era of Digital Governance

Karippacheril, Tina George

Brief

Public Service Delivery in the Era of Digital Governance : Case Studies from Indonesia

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collection.link.178	https://openknowledge.worldbank.org/handle/10986/9409
collection.name.178	GET Note
dc.contributor.author	Karippacheril, Tina George
dc.date.accessioned	2016-11-29T22:43:32Z
dc.date.available	2016-11-29T22:43:32Z
dc.date.issued	2013-05
dc.date.lastModified	2021-04-23T14:04:31Z
dc.description.abstract	In an era of digital governance, information technology, internet, mobile devices, and social media have transformed the organization, management, and delivery of public services. Developing country governments around the world are gradually replacing paper-based processing and delivery with next-generation technologies to serve citizens. In Indonesia, a host of citizen-led approaches have emerged ahead of government process transformation efforts. This global expert team (GET) note examines case studies of digital-era governance (DEG), a concept put forward by Dunleavy, further developed by means of examples from Indonesia focusing on demand-side approaches to stimulate improvements in public sector performance.	en
dc.identifier	http://documents.worldbank.org/curated/en/733741467986258900/Public-service-delivery-in-the-era-of-digital-governance-case-studies-from-Indonesia
dc.identifier.uri	http://hdl.handle.net/10986/25492
dc.language	English
dc.language.iso	en_US
dc.publisher	World Bank, Washington, DC
dc.relation.ispartofseries	GET Note;
dc.rights	CC BY 3.0 IGO
dc.rights.holder	World Bank
dc.rights.uri	http://creativecommons.org/licenses/by/3.0/igo/
dc.subject	PROCUREMENTS
dc.subject	REVENUE ADMINISTRATION
dc.subject	COMMUNITY DRIVEN DEVELOPMENT
dc.subject	REVOLUTION
dc.subject	CORRUPT
dc.subject	PUBLIC PROCUREMENT
dc.subject	FINANCING
dc.subject	FINANCIAL MANAGEMENT
dc.subject	FREEDOM OF INFORMATION LAW
dc.subject	LAWS
dc.subject	PUBLIC SECTOR
dc.subject	LACK OF CLARITY
dc.subject	MISAPPROPRIATION
dc.subject	GOVERNMENT
dc.subject	CITIZEN VOICE
dc.subject	GOVERNMENT OFFICIALS
dc.subject	LOCAL GOVERNMENTS
dc.subject	FINANCIAL RESOURCES
dc.subject	INFORMATION
dc.subject	SERVICES
dc.subject	NATIONAL DEVELOPMENT
dc.subject	LOCAL GOVERNANCE
dc.subject	BUDGET TRANSPARENCY
dc.subject	MINISTER
dc.subject	RISK OF CORRUPTION
dc.subject	CORRUPTION
dc.subject	NATIONAL LEVEL
dc.subject	DISCLOSURE
dc.subject	CIVIL SOCIETY ORGANIZATIONS
dc.subject	COMMUNITY PARTICIPATION
dc.subject	GOVERNMENT LEVEL
dc.subject	INSTITUTIONS
dc.subject	PUBLIC POLICY
dc.subject	STATES
dc.subject	COMMUNITY DEVELOPMENT
dc.subject	PUBLIC INFORMATION
dc.subject	COLLUSION
dc.subject	EXECUTION
dc.subject	GOVERNMENT INSTITUTIONS
dc.subject	PERFORMANCE INDICATORS
dc.subject	LOCAL LEVELS
dc.subject	EXTORTION
dc.subject	CONTRACTS
dc.subject	AUTHORITARIAN RULE
dc.subject	CITIZEN PARTICIPATION
dc.subject	CIVIL SOCIETY
dc.subject	DEMOCRACY
dc.subject	INITIATIVE
dc.subject	CITIZEN
dc.subject	MINISTRIES
dc.subject	CENTRALIZATION
dc.subject	ORGANIZATIONS
dc.subject	LOCAL GOVERNMENT
dc.subject	INTERNATIONAL DEVELOPMENT
dc.subject	PUBLIC FINANCE
dc.subject	EXPENDITURE MANAGEMENT
dc.subject	GOVERNMENT TRANSPARENCY
dc.subject	GOVERNMENT ACTION
dc.subject	DEMOCRATIZATION
dc.subject	INDICATORS
dc.subject	SERVICE DELIVERY
dc.subject	EXPENDITURE
dc.subject	FISCAL
dc.subject	INITIATIVES
dc.subject	INTEGRITY
dc.subject	ACCOUNTABILITY
dc.subject	PROCUREMENT
dc.subject	TRANSPARENCY
dc.subject	PUBLIC EXPENDITURE
dc.subject	POLICE
dc.subject	FINANCIAL CRISIS
dc.subject	PARTICIPATION
dc.subject	BANK
dc.subject	CORRUPT OFFICIALS
dc.subject	CENTRAL GOVERNMENT
dc.subject	ANTI-CORRUPTION
dc.subject	PUBLIC EXPENDITURES
dc.subject	REGULATION
dc.subject	STATE BUDGET
dc.subject	POLICY
dc.subject	SOCIAL WELFARE
dc.subject	CITIZENS
dc.subject	MEDIA
dc.subject	CONSTITUTION
dc.subject	BUDGET HEARINGS
dc.subject	ADMINISTRATION
dc.subject	REVENUE COLLECTION
dc.subject	GOVERNANCE
dc.subject	JUSTICE
dc.subject	PUBLIC RESOURCES
dc.subject	PUBLIC AGENCIES
dc.subject	PUBLIC MANAGEMENT
dc.subject	STATE
dc.subject	GOVERNMENT AGENCIES
dc.subject	FREEDOM OF INFORMATION
dc.subject	SECURITY
dc.subject	REGIONS
dc.subject	COMPLAINTS
dc.subject	PUBLIC SECTOR PERFORMANCE
dc.subject	PUBLIC EXPENDITURE MANAGEMENT
dc.subject	ORGANIZATION
dc.subject	MINISTRY OF FINANCE
dc.subject	FISCAL MANAGEMENT
dc.subject	FINANCIAL INFORMATION
dc.subject	POVERTY
dc.subject	PUBLIC ADMINISTRATION
dc.subject	DIGITAL GOVERNANCE
dc.subject	ADMINISTRATIVE PROCESSES
dc.subject	JUDICIARY
dc.subject	DECENTRALIZATION
dc.subject	COMPLAINT
dc.subject	REHABILITATION
dc.subject	FISCAL TRANSPARENCY
dc.subject	LAW
dc.subject	GOVERNMENT DATA
dc.subject	STATE FINANCE
dc.subject	LEADERSHIP
dc.subject	COMMUNITY
dc.subject	AUDIT
dc.subject	NEPOTISM
dc.subject	TECHNOLOGIES
dc.subject	PUBLIC SERVICE
dc.subject	GOVERNMENTS
dc.subject	PROCUREMENT POLICY
dc.subject	SERVICE
dc.subject	DISTRICTS
dc.subject	POVERTY ALLEVIATION
dc.subject	ADJUDICATION
dc.subject	GOVERNMENT INTERVENTION
dc.subject	PUBLIC SERVICE DELIVERY
dc.title	Public Service Delivery in the Era of Digital Governance	en
dc.title.subtitle	Case Studies from Indonesia	en
dc.type	Brief	en
okr.date.disclosure	2015-08-11
okr.doctype	Publications & Research
okr.doctype	Publications & Research :: Brief
okr.docurl	http://documents.worldbank.org/curated/en/733741467986258900/Public-service-delivery-in-the-era-of-digital-governance-case-studies-from-Indonesia
okr.googlescholar.linkpresent	yes
okr.identifier.externaldocumentum	090224b083064fa8_1_0
okr.identifier.internaldocumentum	24893811
okr.identifier.report	98812
okr.imported	true
okr.language.supported	en
okr.pdfurl	http://documents.worldbank.org/curated/en/733741467986258900/pdf/98812-BRI-VC-ADD-SERIES-PUBLIC-Box393182B.pdf	en
okr.region.administrative	East Asia and Pacific
okr.region.country	Indonesia
okr.topic	Governance :: E-Government
okr.topic	Governance :: Governance Indicators
okr.topic	Governance :: National Governance
okr.topic	Public Sector Development :: Public Sector Corruption/Anticorruption Measures
okr.unit	Macro & Fiscal Mgmt - GP (GMFDR)

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Public Service Delivery in the Era of Digital Governance : Case Studies from Indonesia

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