Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors

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collection.link.336
https://openknowledge.worldbank.org/handle/10986/32464
collection.name.336
Directions in Development
dc.contributor.author
Ringold, Dena
dc.contributor.author
Holla, Alaka
dc.contributor.author
Koziol, Margaret
dc.contributor.author
Srinivasan, Santhosh
dc.date.accessioned
2012-03-19T09:05:10Z
dc.date.available
2012-03-19T09:05:10Z
dc.date.issued
2012
dc.date.lastModified
2021-04-23T14:02:01Z
dc.description.abstract
Efforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their policy makers, providers, and program managers accountable. While the use of social accountability to improve services in low- and middle-income countries is not new, the topic has gained currency in recent years. This book looks at how this works in practice. It aims to learn from the experiences gained from the implementation of World Bank projects and from the small, but growing, set of impact evaluations. The review is a first step to identify lessons, knowledge gaps, and questions for further research that can improve the use of these tools in government policies and through programs supported by civil society and donors, including the World Bank. The book documents a diverse and exciting set of cases the rapid adoption of access-to-information laws, the use of public expenditure tracking surveys by civil society organizations to 'follow the money' from central government budgets to schools and health clinics, and the incorporation of grievance redress mechanisms into the design of conditional cash transfer programs. Many of the examples discussed here are new initiatives, and some are being evaluated now. Much will be gained from more evaluation and the sharing of experiences across countries developed and developing alike.
en
dc.identifier
http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750
dc.identifier.isbn
978-0-8213-8980-5
dc.identifier.uri
http://hdl.handle.net/10986/2377
dc.language
English
dc.publisher
World Bank
dc.relation.ispartofseries
Direction in Development ; human development
dc.rights
CC BY 3.0 IGO
dc.rights.holder
World Bank
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
dc.subject
ABUSE
dc.subject
ACCESS TO INFORMATION
dc.subject
ACCESSIBILITY
dc.subject
ACCOUNTABILITY
dc.subject
ACCOUNTABILITY MEASURES
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ACCOUNTABILITY MECHANISM
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ACCOUNTABILITY MECHANISMS
dc.subject
ACCOUNTABILITY RELATIONSHIPS
dc.subject
ANTICORRUPTION
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ANTICORRUPTION BUREAU
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AUDITING
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BANKS
dc.subject
BASIC NEEDS
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BASIC SERVICES
dc.subject
BENEFICIARIES
dc.subject
BRIBE
dc.subject
BUDGET INFORMATION
dc.subject
BUDGET LITERACY
dc.subject
BUDGET PLANNING
dc.subject
BUREAUCRACY
dc.subject
CITIZEN
dc.subject
CITIZEN INVOLVEMENT
dc.subject
CITIZEN PARTICIPATION
dc.subject
CITIZENS
dc.subject
CIVIL SERVANTS
dc.subject
CIVIL SERVICE
dc.subject
CIVIL SOCIETY
dc.subject
CIVIL SOCIETY ACTORS
dc.subject
CIVIL SOCIETY ORGANIZATION
dc.subject
CIVIL SOCIETY ORGANIZATIONS
dc.subject
CLINICS
dc.subject
COLLECTIVE ACTION
dc.subject
COMMUNICATION TECHNOLOGY
dc.subject
COMMUNITY DEVELOPMENT
dc.subject
COMMUNITY MEMBERS
dc.subject
COMMUNITY MOBILIZATION
dc.subject
COMMUNITY PARTICIPATION
dc.subject
COMMUNITY SCORECARD
dc.subject
COMMUNITY SCORECARDS
dc.subject
COMPLAINT
dc.subject
COMPLAINTS
dc.subject
CONSUMERS
dc.subject
CORRUPT
dc.subject
CORRUPT POLITICIANS
dc.subject
CORRUPTION
dc.subject
COURT SYSTEM
dc.subject
CREDIBILITY
dc.subject
DATA COLLECTION
dc.subject
DECISION MAKING
dc.subject
DELIVERY OF SERVICES
dc.subject
DEMOCRACIES
dc.subject
E-MAIL
dc.subject
ECONOMIC POLICY
dc.subject
EDUCATED CITIZENS
dc.subject
EDUCATION SECTOR
dc.subject
EDUCATION SERVICE DELIVERY
dc.subject
ELECTIONS
dc.subject
EMBEZZLEMENT
dc.subject
FACILITATORS
dc.subject
FATIGUE
dc.subject
FEASIBILITY
dc.subject
FEDERAL GOVERNMENT
dc.subject
FIGURES
dc.subject
FINANCIAL CRISES
dc.subject
FINANCIAL MANAGEMENT
dc.subject
FINANCIAL TRANSPARENCY
dc.subject
FOCUS GROUP
dc.subject
FOCUS GROUP DISCUSSIONS
dc.subject
FOCUS GROUPS
dc.subject
FRAUD
dc.subject
GOOD GOVERNANCE
dc.subject
GOVERNANCE DIMENSION
dc.subject
GOVERNMENT AGENCIES
dc.subject
GOVERNMENT BUREAUCRACY
dc.subject
GOVERNMENT INFORMATION
dc.subject
GOVERNMENT MINISTRY
dc.subject
GOVERNMENT OFFICIALS
dc.subject
HEALTH CARE
dc.subject
HEALTH PROMOTION
dc.subject
HEALTH SERVICES
dc.subject
HOSPITALS
dc.subject
HUMAN DEVELOPMENT
dc.subject
HUMAN RESOURCE
dc.subject
IMMUNIZATION
dc.subject
INCOME
dc.subject
INCOME DISTRIBUTION
dc.subject
INFORMATION CAMPAIGNS
dc.subject
INFORMATION REQUESTS
dc.subject
INFORMATION TECHNOLOGIES
dc.subject
INITIATIVE
dc.subject
INSTITUTIONAL ARRANGEMENTS
dc.subject
INTEGRITY
dc.subject
INTERMEDIARIES
dc.subject
INTERNAL ACCOUNTABILITY
dc.subject
INTERNATIONAL DEVELOPMENT
dc.subject
INTERVENTION
dc.subject
INTERVIEWS
dc.subject
INVESTIGATIONS
dc.subject
JUDICIAL REVIEW
dc.subject
LAWS
dc.subject
LEADERSHIP
dc.subject
LEGAL FRAMEWORK
dc.subject
LEGAL FRAMEWORKS
dc.subject
LEGAL REDRESS
dc.subject
LIVING STANDARDS
dc.subject
LOCAL AUTHORITIES
dc.subject
LOCAL COMMUNITIES
dc.subject
LOCAL GOVERNANCE
dc.subject
LOCAL GOVERNMENT
dc.subject
LOCAL ORGANIZATIONS
dc.subject
MARKETING
dc.subject
MASS MEDIA
dc.subject
MEDICAL TREATMENT
dc.subject
MULTILATERAL ORGANIZATIONS
dc.subject
NATIONAL LAWS
dc.subject
NONGOVERNMENTAL ORGANIZATIONS
dc.subject
NUTRITION
dc.subject
PARLIAMENT
dc.subject
PARTICIPATORY BUDGETING
dc.subject
PATIENT
dc.subject
PATIENTS
dc.subject
PERFORMANCE MONITORING
dc.subject
PERFORMANCE STANDARDS
dc.subject
PERSONALITY
dc.subject
POLICY FRAMEWORK
dc.subject
POLITICAL ECONOMY
dc.subject
PRIVATE SCHOOLS
dc.subject
PRIVATE SECTOR DEVELOPMENT
dc.subject
PROCUREMENT
dc.subject
PROJECT DESIGN
dc.subject
PROJECT IMPLEMENTATION
dc.subject
PSYCHOLOGY
dc.subject
PUBLIC FUNDS
dc.subject
PUBLIC HEALTH
dc.subject
PUBLIC INFORMATION
dc.subject
PUBLIC OFFICIALS
dc.subject
PUBLIC OPINION
dc.subject
PUBLIC POLICY
dc.subject
PUBLIC SERVICE DELIVERY
dc.subject
RECONSTRUCTION
dc.subject
REFUGEES
dc.subject
RIGHT TO INFORMATION
dc.subject
SANCTIONS
dc.subject
SECURE ACCESS
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SERVICE DELIVERY
dc.subject
SERVICE PROVIDERS
dc.subject
SERVICE PROVISION
dc.subject
SERVICE STANDARDS
dc.subject
SERVICES TO CITIZENS
dc.subject
SOCIAL ACCOUNTABILITY
dc.subject
SOCIAL ACCOUNTABILITY MECHANISMS
dc.subject
SOCIAL ACTION
dc.subject
SOCIAL AUDIT
dc.subject
SOCIAL AUDITS
dc.subject
SOCIAL DEVELOPMENT
dc.subject
SOCIAL PROTECTION
dc.subject
SOCIAL SERVICE
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SOCIAL SERVICES
dc.subject
SOCIAL WORKERS
dc.subject
STAKEHOLDERS
dc.subject
STANDARDS OF SERVICE
dc.subject
STATE GOVERNMENTS
dc.subject
TEXT MESSAGING
dc.subject
TRANSPARENCY
dc.subject
VACCINATION
dc.subject
VILLAGE
dc.subject
VILLAGE MEETINGS
dc.subject
VILLAGES
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WEAK ACCOUNTABILITY
dc.subject
YOUTH
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YOUTH EMPOWERMENT
dc.title
Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors
en
okr.date.disclosure
2011-11-22
okr.doctype
Publications & Research :: Publication
okr.doctype
Publications & Research :: Publication
okr.docurl
http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750
okr.globalpractice
Social, Urban, Rural and Resilience
okr.globalpractice
Governance
okr.globalpractice
Governance
okr.globalpractice
Health, Nutrition, and Population
okr.googlescholar.linkpresent
yes
okr.identifier.doi
10.1596/978-0-8213-8980-5
okr.identifier.externaldocumentum
000386194_20111124015750
okr.identifier.internaldocumentum
15499676
okr.identifier.report
65745
okr.language.supported
en
okr.pdfurl
http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2011/11/24/000386194_20111124015750/Rendered/PDF/657450PUB0EPI1065724B09780821389805.pdf
en
okr.topic
Social Development :: Social Accountability
okr.topic
Health, Nutrition and Population :: Health Monitoring and Evaluation
okr.topic
Governance :: E-Government
okr.topic
Governance :: Governance Indicators
okr.topic
Public Sector Corruption and Anticorruption Measures
okr.topic
Health, Nutrition and Population
okr.topic
Public Sector Development
okr.volume
1 of 1

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