Report

Evaluating Digital Citizen Engagement : A Practical Guide

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collection.link.213
https://openknowledge.worldbank.org/handle/10986/11866
collection.name.213
Other papers
dc.contributor.author
World Bank Group
dc.date.accessioned
2016-02-25T15:17:07Z
dc.date.available
2016-02-25T15:17:07Z
dc.date.issued
2016-02-25
dc.description.abstract
With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes. This guide provides practical steps to assess the extent to which digital tools have contributed to citizen engagement and the help to understand the impact that the introduction of technology has had on the engagement processes. With examples and lessons from case studies from Brazil, Uganda, Cameroon and Kenya, the guide provides practical tools and guidelines for use in evaluating the expanding field of digital citizen engagement.
en
dc.identifier.uri
http://hdl.handle.net/10986/23752
dc.language.iso
en_US
dc.publisher
World Bank, Washington, DC
dc.rights
CC BY 3.0 IGO
dc.rights.holder
World Bank
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
dc.subject
citizen participation
dc.subject
civil society development
dc.subject
digital divide
dc.subject
evaluation
dc.subject
public engagement
dc.subject
governance
dc.subject
government responsiveness
dc.subject
government accountability
dc.title
Evaluating Digital Citizen Engagement
en
dc.title.subtitle
A Practical Guide
dc.type
Report
okr.date.disclosure
2016-02-25
okr.doctype
Publications & Research :: Working Paper
okr.doctype
Publications & Research
okr.googlescholar.linkpresent
yes
okr.language.supported
en
okr.region.country
Brazil
okr.region.country
Cameroon
okr.region.country
Kenya
okr.region.country
Uganda
okr.topic
Governance :: Democratic Government
okr.topic
Social Development :: Civil Society
okr.topic
Social Development :: Participations and Civic Engagement
okr.topic
Private Sector Development :: Civic Participation and Corporate Governance
okr.unit
Governance - GP (GGODR), Digital Engagement Evaluation Team

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