Report

Evaluating Digital Citizen Engagement : A Practical Guide

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collection.link.213
https://openknowledge.worldbank.org/handle/10986/11866
collection.name.213
Other papers
dc.contributor.author
World Bank Group
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dc.date.accessioned
2016-02-25T15:17:07Z
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dc.date.available
2016-02-25T15:17:07Z
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dc.date.issued
2016-02-25
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dc.description.abstract
With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes. This guide provides practical steps to assess the extent to which digital tools have contributed to citizen engagement and the help to understand the impact that the introduction of technology has had on the engagement processes. With examples and lessons from case studies from Brazil, Uganda, Cameroon and Kenya, the guide provides practical tools and guidelines for use in evaluating the expanding field of digital citizen engagement.
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dc.identifier.uri
http://hdl.handle.net/10986/23752
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dc.language.iso
en_US
en_US
dc.publisher
World Bank, Washington, DC
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dc.rights
CC BY 3.0 IGO
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dc.rights.holder
World Bank
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dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
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dc.subject
citizen participation
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dc.subject
civil society development
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dc.subject
digital divide
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dc.subject
evaluation
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dc.subject
public engagement
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dc.subject
governance
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dc.subject
government responsiveness
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dc.subject
government accountability
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dc.title
Evaluating Digital Citizen Engagement
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dc.title.subtitle
A Practical Guide
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dc.type
Report
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okr.date.disclosure
2016-02-25
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okr.doctype
Publications & Research :: Working Paper
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okr.doctype
Publications & Research
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okr.googlescholar.linkpresent
yes
okr.region.country
Brazil
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okr.region.country
Cameroon
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okr.region.country
Kenya
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okr.region.country
Uganda
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okr.topic
Governance :: Democratic Government
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okr.topic
Social Development :: Civil Society
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okr.topic
Social Development :: Participations and Civic Engagement
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okr.topic
Private Sector Development :: Civic Participation and Corporate Governance
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okr.unit
Governance - GP (GGODR), Digital Engagement Evaluation Team
en_US

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