Trust, Voice, and Incentives : Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

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collection.link.129
https://openknowledge.worldbank.org/handle/10986/5993
collection.link.130
https://openknowledge.worldbank.org/handle/10986/5995
collection.link.131
https://openknowledge.worldbank.org/handle/10986/5996
collection.name.129
Stand alone books
collection.name.130
French PDFs Available
collection.name.131
Arabic PDFs Available
dc.contributor.author
Brixi, Hana
en_US
dc.contributor.author
Lust, Ellen
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dc.contributor.author
Woolcock, Michael
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dc.contributor.other
Alaref, Jumana
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dc.contributor.other
Halabi, Samira
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dc.contributor.other
Hebert, Luciana
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dc.contributor.other
Linnemann, Hannah
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dc.contributor.other
Quota, Manal
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dc.date.accessioned
2015-03-17T15:15:36Z
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dc.date.available
2015-03-17T15:15:36Z
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dc.date.issued
2015-04
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dc.description.abstract
This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens’ needs and expectations.
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dc.identifier.isbn
978-1-4648-0456-4
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dc.identifier.uri
http://hdl.handle.net/10986/21607
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dc.language.iso
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dc.publisher
Washington, DC: World Bank
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dc.rights
CC BY 3.0 IGO
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dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo
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dc.subject
service delivery
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dc.title
Trust, Voice, and Incentives : Learning from Local Success Stories in Service Delivery in the Middle East and North Africa
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okr.date.disclosure
2015-04-27
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okr.doctype
Publications & Research
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okr.doctype
Publications & Research :: Publication
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okr.globalpractice
Governance
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okr.googlescholar.linkpresent
yes
okr.identifier.doi
10.1596/978-1-4648-0456-4
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okr.identifier.report
95737
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okr.identifier.report
95769
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okr.region.administrative
Middle East and North Africa
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okr.region.geographical
North Africa
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okr.region.geographical
Middle East
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okr.topic
Education :: Education Reform and Management
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okr.topic
Governance :: National Governance
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okr.topic
Governance :: Regional Governance
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okr.topic
Health, Nutrition and Population :: Health Service Management and Delivery
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okr.topic
Public Sector Development
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okr.unit
Chief Economist’s Office of the Middle East and North Africa Region (MNACE)
en_US

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