Publication: Transparency and Social Accountability in the Egyptian Power Sector
Date
2015-01
ISSN
Published
2015-01
Author(s)
World Bank Group
Abstract
The World Bank's initiatives of
social accountability and transparency over the past two
decades are increasingly founded on the notion that
transparency and social accountability of public
institutions are essential for stimulating economic growth.
Social accountability refers to the responsiveness of the
state to the needs of its citizens, and encompasses a broad
range of actions and mechanisms such as tracking of public
expenditures, monitoring of public service delivery, and
working with citizen advisory boards. Transparency entails
access to and effective use of information by citizens,
civil society organizations, non-governmental organizations
(NGOs), local communities, and the private sector. To
achieve this objective, the World Bank and Egypt Egyptian
Electric Utility and Consumer Protection Regulatory Agency
(ERA) - in consultation with Kantor management consultant -
finds it necessary to establish systems and procedures for:
(a) proactively disclosing information about the power
sector's quality of service, operational, and financial
performance, and development plans and policies; (b) seeking
customer and public feedback; and (c) engaging customers in
monitoring sector performance. Such a system, by helping to
improve both the performance of the sector and the public
acceptance of its policies and plans, ultimately can raise
the sector s efficiency, quality, and sustainability. This
study covers four interlocking areas (institutional
analysis; performance benchmarking; customer
interface-transparency and public information systems; and
consumer surveys). After analyzing and identifying
weaknesses in each area separately, corrections are then
suggested that encompass the interlocking whole.
Citation
“World Bank Group. 2015. Transparency and Social Accountability in the Egyptian Power Sector. MENA energy series;. © Washington, DC. http://openknowledge.worldbank.org/handle/10986/21509 License: CC BY 3.0 IGO.”