Global Review of Grievance Redress Mechanisms in World Bank Projects

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collection.link.213
https://openknowledge.worldbank.org/handle/10986/11866
collection.name.213
Other papers
dc.contributor.author
World Bank
dc.date.accessioned
2014-09-15T17:50:25Z
dc.date.available
2014-09-15T17:50:25Z
dc.date.issued
2014
dc.date.lastModified
2021-04-23T14:03:54Z
dc.description.abstract
Effectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk and improving a project s results. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. Understanding when and how a GRM may improve project outcomes can help both project teams and beneficiaries improve results. However, there is little data available on the prevalence, quality, or impact of GRMs in existing World Bank projects. This note provides a snapshot of current usage of GRMs in World Bank projects, a qualitative assessment of selected GRMs, and recommendations for improved risk management via GRM implementation and design. The goal of the review is to provide project staff and managers with: (i) a quantitative overview of current GRM application in project design; (ii) qualitative assessment of GRM implementation issues; and (iii) recommendations for improved risk management via GRM design and implementation.
en
dc.identifier
http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects
dc.identifier.uri
http://hdl.handle.net/10986/20117
dc.language
English
dc.language.iso
en_US
dc.publisher
Washington, DC
dc.rights
CC BY 3.0 IGO
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo/
dc.subject
ACCOUNTABILITY
dc.subject
ACTION PLAN
dc.subject
ACTION PLANS
dc.subject
ADB
dc.subject
ADMINISTRATIVE PROCESSES
dc.subject
ANTI-CORRUPTION
dc.subject
ANTICORRUPTION
dc.subject
ASSETS
dc.subject
BENEFICIARIES
dc.subject
BENEFICIARY FEEDBACK
dc.subject
BEST PRACTICE
dc.subject
BEST PRACTICES
dc.subject
BIDDING
dc.subject
BLOG
dc.subject
BRIBERY
dc.subject
BRIBES
dc.subject
BUSINESS INTELLIGENCE
dc.subject
CAPABILITY
dc.subject
CAPACITY BUILDING
dc.subject
CAPITALS
dc.subject
CAS
dc.subject
CELL PHONES
dc.subject
CITIES
dc.subject
CLINICS
dc.subject
COMMUNICATION STRATEGY
dc.subject
COMMUNICATION TECHNOLOGY
dc.subject
COMMUNITIES
dc.subject
COMMUNITY DEVELOPMENT
dc.subject
COMPLAINT
dc.subject
COMPLAINTS
dc.subject
CONTACT INFORMATION
dc.subject
CORRECTIVE ACTIONS
dc.subject
DAMAGE COMPENSATION
dc.subject
DEBIT CARDS
dc.subject
DEMOCRACY
dc.subject
DESCRIPTION
dc.subject
DISCRETION
dc.subject
DISPUTE RESOLUTION
dc.subject
DISTRICTS
dc.subject
E-MAIL
dc.subject
ELECTRICITY
dc.subject
EMAIL ADDRESS
dc.subject
EMAILS
dc.subject
ENGINEER
dc.subject
EXTERNAL MONITORING
dc.subject
FINANCIAL INSTITUTIONS
dc.subject
FINANCIAL RESOURCES
dc.subject
FLEXIBILITY
dc.subject
GEOGRAPHICAL AREA
dc.subject
GOOD GOVERNANCE
dc.subject
GOVERNMENT EMPLOYEES
dc.subject
GOVERNMENT OFFICIALS
dc.subject
HOUSEHOLD INCOME
dc.subject
HOUSEHOLDS
dc.subject
ICR
dc.subject
ICT
dc.subject
IMPLEMENTATION COMPLETION REPORT
dc.subject
IMPLEMENTING AGENCY
dc.subject
INDEPENDENT MONITORING
dc.subject
INDIGENOUS PEOPLES
dc.subject
INDIRECT IMPACTS
dc.subject
INFRASTRUCTURE PROJECTS
dc.subject
INSPECTION
dc.subject
INSTITUTION
dc.subject
INSTITUTIONAL SUPPORT
dc.subject
INTEGRITY
dc.subject
INTERNAL SYSTEM
dc.subject
INTERNAL SYSTEMS
dc.subject
INTERNATIONAL CONSULTANT
dc.subject
INTERVENTIONS
dc.subject
INVESTIGATION
dc.subject
INVESTIGATIONS
dc.subject
IP
dc.subject
KNOWLEDGE SHARING
dc.subject
LAND TENURE
dc.subject
LEARNING
dc.subject
LEGAL SYSTEM
dc.subject
LEGISLATION
dc.subject
LIVELIHOOD
dc.subject
LIVELIHOODS
dc.subject
LOCAL COUNCILS
dc.subject
MANAGEMENT SYSTEM
dc.subject
MATERIAL
dc.subject
MULTIPLE ACCESS
dc.subject
MUNICIPALITIES
dc.subject
NATURAL RESOURCES
dc.subject
NEGOTIATION
dc.subject
NEIGHBORHOOD
dc.subject
NETWORKS
dc.subject
NGO
dc.subject
OPERATING ENVIRONMENT
dc.subject
OPERATIONAL RISK
dc.subject
PHONE
dc.subject
PHONE NUMBERS
dc.subject
POLICY FORMULATION
dc.subject
POLICY FRAMEWORK
dc.subject
PORTFOLIOS
dc.subject
POVERTY ALLEVIATION
dc.subject
POVERTY REDUCTION
dc.subject
PRIVATE SECTOR
dc.subject
PRIVATE SECTOR DEVELOPMENT
dc.subject
PROBLEM SOLVING
dc.subject
PROCESS MONITORING
dc.subject
PROCUREMENT
dc.subject
PROGRAMS
dc.subject
PROJECT BENEFICIARIES
dc.subject
PUBLIC ADMINISTRATION
dc.subject
PUBLIC INFORMATION
dc.subject
PUBLIC SERVICES
dc.subject
RADIO
dc.subject
REGIONAL DEVELOPMENT
dc.subject
REGIONAL DEVELOPMENT BANKS
dc.subject
RESETTLEMENT
dc.subject
RESULT
dc.subject
RESULTS
dc.subject
RISK MANAGEMENT
dc.subject
RURAL AREAS
dc.subject
RURAL DEVELOPMENT
dc.subject
SAFETY
dc.subject
SAFETY NETS
dc.subject
SELF-HELP
dc.subject
SERVICE DELIVERY
dc.subject
SERVICE PROVIDERS
dc.subject
SMS
dc.subject
SOCIAL DEVELOPMENT
dc.subject
SOCIAL SERVICES
dc.subject
STATE GOVERNMENT
dc.subject
SUPERVISION
dc.subject
TARGETING
dc.subject
TECHNICAL ASSISTANCE
dc.subject
TELEPHONE
dc.subject
TELEVISION
dc.subject
TOWNS
dc.subject
TRANSMISSION
dc.subject
TRANSPARENCY
dc.subject
TRANSPORT
dc.subject
TRUST FUNDS
dc.subject
URBAN SERVICES
dc.subject
USER
dc.subject
USER INTERFACES
dc.subject
USERS
dc.subject
VERIFICATION
dc.subject
VILLAGE COMMUNITIES
dc.subject
VILLAGE LEVEL
dc.subject
VILLAGES
dc.subject
WATER SUPPLY
dc.subject
WEB
dc.subject
WEB INTERFACE
dc.subject
WORK FORCE
dc.title
Global Review of Grievance Redress Mechanisms in World Bank Projects
en
okr.date.disclosure
2014-09-08
okr.doctype
Publications & Research :: Working Paper
okr.doctype
Publications & Research
okr.docurl
http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects
okr.globalpractice
Social, Urban, Rural and Resilience
okr.globalpractice
Poverty
okr.globalpractice
Finance and Markets
okr.globalpractice
Governance
okr.globalpractice
Transport and ICT
okr.globalpractice
Trade and Competitiveness
okr.googlescholar.linkpresent
yes
okr.identifier.externaldocumentum
000442464_20140908134740
okr.identifier.internaldocumentum
20182297
okr.identifier.report
90388
okr.language.supported
en
okr.pdfurl
http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/09/08/000442464_20140908134740/Rendered/PDF/903880WP0Box380edressMechanismsinWB.pdf
en
okr.topic
Public Sector Corruption and Anticorruption Measures
okr.topic
Banks and Banking Reform
okr.topic
Housing and Human Habitats
okr.topic
Poverty Monitoring and Analysis
okr.topic
Private Sector Development :: E-Business
okr.topic
Finance and Financial Sector Development
okr.topic
Poverty Reduction
okr.topic
Public Sector Development
okr.topic
Communities and Human Settlements
okr.unit
Operations Risk Management (OPSOR)
okr.volume
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