Closing the Feedback Loop : Can Technology Bridge the Accountability Gap?

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collection.link.38
https://openknowledge.worldbank.org/handle/10986/2146
collection.name.38
Directions in Development
dc.contributor.author
Gigler, Björn-Sören
dc.contributor.author
Bailur, Savita
dc.contributor.editor
Gigler, Björn-Sören
dc.contributor.editor
Bailur, Savita
dc.date.accessioned
2014-05-27T19:03:30Z
dc.date.available
2014-05-27T19:03:30Z
dc.date.issued
2014-05-19
dc.description.abstract
Enhanced transparency, accountability, and government or donor responsiveness to people needs are imperative to achieve better and more sustainable development results on the ground. The rapid spread of new technologies is transforming the daily lives of millions of poor people around the world and has the potential to be a real game changer for development. Improved accountability and responsiveness are critical for reaching the goals of eliminating extreme poverty and promoting shared prosperity with a focus on improving the well-being of the most vulnerable and marginalized groups in society. Within the broader political economy context, many questions remain unanswered about the role that new technologies can play to act as an accelerator for closing the accountability gap. Within this context, this report brings together new evidence from leading academics and practitioners on the effects of technology-enabled citizen engagement. The report aims to address the following four main questions: how do new technologies empower communities through participation, transparency, and accountability?; are technologies an accelerator for closing the accountability gap - the space between supply (governments, service providers) and demand (citizens, communities,civil society organizations) that must be bridged for open and collaborative governance?; under what conditions does this occur?; and what are the experiences and lessons learned from existing grassroots innovators and donor-supported citizen engagement and crowdsourcing programs, and how can these programs be replicated or scaled up?. The report presents a theoretical framework about the linkages between new technologies, participation, empowerment, and the improvement of poor people's human well-being based on Amartya Sen's capability approach. The book provides rich case studies about the different factors that influence whether or not information and communication technology (ICT)-enabled citizen engagement programs can improve the delivery and quality of public services to poor communities. The report analyzes in depth both the factors and process of using new technologies to enhance the delivery of primary health services to pregnant women in Karnataka, India, and of several community mapping and crowdsourcing programs in Guinea, Haiti, Kenya, Libya, Sudan, and other countries.
en
dc.identifier.isbn
978-1-4648-0191-4
dc.identifier.other
10.1596/978-1-4648-0191-4
dc.identifier.uri
http://hdl.handle.net/10986/18408
dc.language
English
dc.language.iso
en_US
dc.publisher
Washington, DC: World Bank
dc.relation.ispartofseries
Directions in Development--Public Sector Governance;
dc.rights
CC BY 3.0 IGO
dc.rights.uri
http://creativecommons.org/licenses/by/3.0/igo/
dc.subject
ACCESS TO INFORMATION
dc.subject
ACCESS TO TECHNOLOGY
dc.subject
ACCOUNTABILITY
dc.subject
ACTIVISM
dc.subject
ANALOG
dc.subject
ARTIFACTS
dc.subject
AVERAGE PERSON
dc.subject
BARRIERS TO ENTRY
dc.subject
BASIC
dc.subject
BEST PRACTICES
dc.subject
BOUNDARIES
dc.subject
BROADBAND
dc.subject
BUDGET TRANSPARENCY
dc.subject
BUREAUCRACIES
dc.subject
BUSINESS ASSOCIATION
dc.subject
BUSINESS MODELS
dc.subject
CAPABILITIES
dc.subject
CAPABILITY
dc.subject
CAPACITY BUILDING
dc.subject
CAPACITY-BUILDING
dc.subject
CELL PHONE
dc.subject
CELL PHONES
dc.subject
CITIES
dc.subject
CITIZEN
dc.subject
CITIZEN FEEDBACK
dc.subject
CITIZEN INPUT
dc.subject
CITIZEN PARTICIPATION
dc.subject
CITIZEN VOICE
dc.subject
CITIZENS
dc.subject
CIVIC ENGAGEMENT
dc.subject
CIVIC LIFE
dc.subject
CIVIL SOCIETY
dc.subject
CIVIL SOCIETY ORGANIZATION
dc.subject
CIVIL SOCIETY ORGANIZATIONS
dc.subject
COLLABORATION
dc.subject
COLLECTIVE ACTION
dc.subject
COMMUNICATION TECHNOLOGIES
dc.subject
COMMUNICATION TECHNOLOGY
dc.subject
COMMUNITY LEADERS
dc.subject
COMPLEXITY
dc.subject
COMPONENTS
dc.subject
COMPUTERS
dc.subject
CONNECTIVITY
dc.subject
COPYRIGHT
dc.subject
CORPORATE RESPONSIBILITY
dc.subject
CORRUPTION
dc.subject
DATA ANALYSIS
dc.subject
DECISION MAKING
dc.subject
DECISION-MAKING
dc.subject
DEMOCRACY
dc.subject
DEMOCRATIC GOVERNANCE
dc.subject
DEMOCRATIC INSTITUTIONS
dc.subject
DEVICES
dc.subject
DIGITAL
dc.subject
DIGITAL DIVIDE
dc.subject
DISCUSSION
dc.subject
DOMAIN
dc.subject
E-DEVELOPMENT
dc.subject
E-GOVERNANCE
dc.subject
E-GOVERNMENT
dc.subject
E-MAIL
dc.subject
ECONOMIC GROWTH
dc.subject
ENGINEERING
dc.subject
EREADINESS
dc.subject
FEEDBACK MECHANISMS
dc.subject
FLOWS OF INFORMATION
dc.subject
GENERAL PUBLIC
dc.subject
GLOBAL GOVERNANCE
dc.subject
GLOBAL POSITIONING SYSTEM
dc.subject
GOOD GOVERNANCE
dc.subject
GOOD GOVERNANCE PROGRAMS
dc.subject
GOVERNANCE ISSUES
dc.subject
GOVERNANCE PROGRAM
dc.subject
GOVERNMENT EMPLOYEE
dc.subject
GOVERNMENT POLICIES
dc.subject
GOVERNMENT SERVICE
dc.subject
GPS
dc.subject
GROUP DYNAMICS
dc.subject
HANDICRAFTS
dc.subject
HIERARCHIES
dc.subject
HUMAN DEVELOPMENT
dc.subject
ICT
dc.subject
IDEA
dc.subject
IDEAS
dc.subject
IDENTITY
dc.subject
IMAGE
dc.subject
IMAGES
dc.subject
INCOME
dc.subject
INFORMATICS
dc.subject
INFORMATION FLOWS
dc.subject
INFORMATION INFRASTRUCTURE
dc.subject
INFORMATION MANAGEMENT
dc.subject
INFORMATION SERVICES
dc.subject
INFORMATION SYSTEM
dc.subject
INFORMATION SYSTEMS
dc.subject
INFORMATION TECHNOLOGIES
dc.subject
INFORMATION TECHNOLOGY
dc.subject
INNOVATION
dc.subject
INSIGHTS
dc.subject
INTEGRATION
dc.subject
INTELLECTUAL PROPERTY
dc.subject
INTERMEDIATE TECHNOLOGY
dc.subject
INTERNATIONAL DEVELOPMENT
dc.subject
INTERNATIONAL TELECOMMUNICATION
dc.subject
IT OUTSOURCING
dc.subject
IVR
dc.subject
KNOWLEDGE ECONOMY
dc.subject
KNOWLEDGE MANAGEMENT
dc.subject
KNOWLEDGE PLATFORMS
dc.subject
LEADING
dc.subject
LEARNING
dc.subject
LEGISLATIVE REFORM
dc.subject
LICENSE
dc.subject
LICENSES
dc.subject
LITERACY
dc.subject
LOCAL COMMUNITIES
dc.subject
LOCAL COMMUNITY
dc.subject
LOCAL KNOWLEDGE
dc.subject
LOOPS
dc.subject
MANAGEMENT SYSTEMS
dc.subject
MARKETING
dc.subject
MEDIA
dc.subject
MISSING DATA
dc.subject
MOBILE PHONE
dc.subject
MOBILE PHONES
dc.subject
MOBILE TELEPHONY
dc.subject
MULTIMEDIA
dc.subject
NETWORK SOCIETY
dc.subject
NETWORKS
dc.subject
NEW TECHNOLOGIES
dc.subject
NEW TECHNOLOGY
dc.subject
NEXT GENERATION
dc.subject
ONLINE DISCUSSIONS
dc.subject
OPEN DEVELOPMENT
dc.subject
OPEN SOURCE SOFTWARE
dc.subject
OUTSOURCING
dc.subject
PARTNER ORGANIZATIONS
dc.subject
PENETRATION RATES
dc.subject
PHONES
dc.subject
POLICY CYCLE
dc.subject
POLITICAL CONDITIONS
dc.subject
POLITICAL ECONOMY
dc.subject
POLITICAL ENGAGEMENT
dc.subject
POLITICAL PARTICIPATION
dc.subject
POLITICAL WILL
dc.subject
POVERTY ALLEVIATION
dc.subject
PRACTITIONERS
dc.subject
PRIVATE SECTOR
dc.subject
PRIVATE SECTOR DEVELOPMENT
dc.subject
PROFESSIONS
dc.subject
PROGRAMS
dc.subject
PROJECT MANAGEMENT
dc.subject
PUBLIC ADMINISTRATION
dc.subject
PUBLIC OFFICIALS
dc.subject
PUBLIC POLICY
dc.subject
PUBLIC SECTOR GOVERNANCE
dc.subject
PUBLIC SERVICE DELIVERY
dc.subject
PUBLISHING
dc.subject
QUERIES
dc.subject
RADIO
dc.subject
RADIOS
dc.subject
REAL-TIME INTERACTION
dc.subject
RESULT
dc.subject
RESULTS
dc.subject
SATELLITE
dc.subject
SECURITY FEATURES
dc.subject
SERVICE PROVIDER
dc.subject
SERVICE PROVIDERS
dc.subject
SOCIAL CHANGE
dc.subject
SOCIAL DEVELOPMENT
dc.subject
SOCIAL NETWORKS
dc.subject
SOCIOECONOMIC DEVELOPMENT
dc.subject
SYSTEM DEVELOPMENT
dc.subject
TECHNICAL EXPERTS
dc.subject
TECHNOLOGICAL INNOVATIONS
dc.subject
TELECENTRES
dc.subject
TELECOMMUNICATION
dc.subject
TELEPHONE
dc.subject
TELEVISION
dc.subject
TELEVISIONS
dc.subject
THINKING
dc.subject
TRANSLATION
dc.subject
TRANSPARENCY
dc.subject
UNDERLYING ASSUMPTIONS
dc.subject
USER
dc.subject
USERS
dc.subject
USES
dc.subject
VARIETY
dc.subject
VERIFICATION
dc.subject
WEB
dc.subject
WEB BROWSERS
dc.subject
WEBSITE
dc.subject
WEBSITES
dc.subject
WISDOM
dc.subject
YOUNG WOMEN
dc.subject
YOUTH
dc.title
Closing the Feedback Loop : Can Technology Bridge the Accountability Gap?
en
okr.crosscuttingsolutionarea
Jobs
okr.date.disclosure
2014-05-23
okr.doctype
Publications & Research :: Publication
okr.doctype
Publications & Research :: Publication
okr.docurl
http://documents.worldbank.org/curated/en/2014/05/19556545/closing-feedback-loop-can-technology-bridge-accountability-gap
okr.globalpractice
Education
okr.globalpractice
Transport and ICT
okr.globalpractice
Governance
okr.globalpractice
Transport and ICT
okr.globalpractice
Trade and Competitiveness
okr.googlescholar.linkpresent
yes
okr.identifier.doi
10.1596/978-1-4648-0191-4
okr.identifier.externaldocumentum
000442464_20140523135121
okr.identifier.internaldocumentum
19556545
okr.identifier.report
88268
okr.language.supported
en
okr.pdfurl
http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/05/23/000442464_20140523135121/Rendered/PDF/882680PUB0978100Box385205B00PUBLIC0.pdf
en
okr.peerreview
Academic Peer Review
okr.topic
Education :: Knowledge for Development
okr.topic
Information and Communication Technologies :: ICT Policy and Strategies
okr.topic
Technology Industry
okr.topic
Private Sector Development :: E-Business
okr.topic
Governance :: Governance Indicators
okr.topic
Industry
okr.unit
Innovation (WBIIN)
okr.volume
1 of 1

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