Publication: Diagnóstico Preliminar de Sistemas de Información en Salud de la Caja Costarricense de Seguro Social: Prácticas y Recomendaciones
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2023-11-16
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2023-11-16
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La Caja Costarricense de Seguro Social (CCSS) desempeña un papel crucialen el sistema de salud de Costa Rica, y en su acción recopila y gestiona una grancantidad de datos relacionados con la atención médica, los servicios de saludy la población. Estos datos constituyen un activo invaluable para la toma dedecisiones estratégicas de la institución, como la continua mejora de la calidadde la atención médica y el manejo equitativo y eficiente de los recursos disponiblespara que los beneficios para los costarricenses sean maximizados. El presente diagnóstico preliminar de los sistemas de información en salud de laCCSS se llevó a cabo con el objetivo de hacer una identificación preliminar de lasáreas de mejora y oportunidades de fortalecimiento, con especial atención alpaciente como actor central del sistema de salud. Se llevó a cabo un análisis inicialde los aspectos técnicos, legales y organizativos de la producción, administracióny gestión de datos en la CCSS, a fin de evaluar la efectividad, confiabilidad y buenasprácticas en la gobernanza de la información. Las recomendaciones incorporadas eneste trabajo se fundamentan en el Modelo de la Triple Meta, el cual se basa en elpaciente como epicentro de la atención en los servicios de salud. En este contexto,cada fase del proceso, desde la recopilación de datos hasta el diagnóstico, sedesarrolla con el claro entendimiento de que el propósito último del análisis es mejorar la experiencia del paciente y su familia. El diagnóstico se entiende en este contexto no simplemente como un ejercicio de recopilación y análisis de información, sino como una herramienta empática que busca comprender las necesidades ypreocupaciones del paciente. El análisis está intrínsecamente vinculado al bienestardel individuo como guía de las decisiones y estrategias hacia un enfoque máscentrado, humano y efectivo en el cuidado de la salud.
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“World Bank. 2023. Diagnóstico Preliminar de Sistemas de Información en Salud de la Caja Costarricense de Seguro Social: Prácticas y Recomendaciones. © World Bank. http://hdl.handle.net/10986/40620 License: CC BY-NC 3.0 IGO.”
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