Publication:
Good Urban Governance through ICT: Issues, Analysis, and Strategies

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dc.contributor.authorRelhan, Gaurav
dc.contributor.authorIonkova, Kremena
dc.contributor.authorHuque, Rumana
dc.date.accessioned2017-06-14T21:54:39Z
dc.date.available2017-06-14T21:54:39Z
dc.date.issued2012
dc.description.abstractAfrica is currently experiencing the world's fastest urbanization rate at 3.5 percent annually-placing increasing pressure on resource-constrained local governments to maintain and improve livability standards of their cities. But simultaneously, an 'Information and Communication Technologies' (ICT) revolution has swept across the continent-as evidenced by vastly improved telecommunications and internet infrastructure, leapfrogging mobile communications penetration rates, and emergence of a successful homegrown IT applications industry. This report aims to: 1) synthesize the role currently played by ICT towards improved governance, management and accountability of urban service providers in Africa as well as other regions, 2) explore current ICT initiatives that are relevant to the World Bank's thematic concerns, 3) reconcile existing deficiencies/barriers towards potential for replication, and 4) develop a roadmap to render easy strategy implementation by project teams. Section one outlines evolving trends in urban governance and presents ICT as a potential tool in the environment of modern governance. Section two discusses the role of ICT in some of the Bank's core areas of urban focus, namely: local governance and economic development; intergovernmental fiscal relations and municipal finance; urban poverty and slum upgrading; urban planning, land and housing; urban environment and climate change; and water and sanitation service delivery. An analysis of fundamental ICT methodologies employed is discussed in section three. Section four, in conclusion, suggests an action-plan for enhancing ICT initiatives as a component of the Bank's lending activities.en
dc.identifierhttp://documents.worldbank.org/curated/en/657421468009999091/Good-urban-governance-through-ICT-issues-analysis-and-strategies
dc.identifier.doi10.1596/27158
dc.identifier.urihttps://hdl.handle.net/10986/27158
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectACCESS TO INFORMATION
dc.subjectACCESS TO SERVICES
dc.subjectACTION PLAN
dc.subjectADOPTION OF INFORMATION
dc.subjectADVERTISEMENT
dc.subjectADVERTISEMENTS
dc.subjectAUTHENTICATION
dc.subjectAUTOMATION
dc.subjectBARCODE
dc.subjectBEST PRACTICES
dc.subjectBLOG
dc.subjectBROADBAND
dc.subjectBROADBAND CONNECTIVITY
dc.subjectBROADCASTS
dc.subjectBROWSERS
dc.subjectBUDGET ALLOCATION
dc.subjectBUSINESS CENTERS
dc.subjectBUSINESS ENVIRONMENT
dc.subjectBUSINESS INDICATORS
dc.subjectBUSINESS SERVICES
dc.subjectBUSINESS TRANSACTIONS
dc.subjectBUSINESSES
dc.subjectCALL CENTERS
dc.subjectCALL CENTRE
dc.subjectCAPABILITIES
dc.subjectCAPABILITY
dc.subjectCAPACITY BUILDING
dc.subjectCAPACITY-BUILDING
dc.subjectCELL-PHONES
dc.subjectCENTRAL SERVER
dc.subjectCERTIFICATES
dc.subjectCHAMBERS OF COMMERCE
dc.subjectCHART OF ACCOUNTS
dc.subjectCLIMATE CHANGE
dc.subjectCOMMERCIAL ACTIVITIES
dc.subjectCOMMERCIAL BANKS
dc.subjectCOMMUNICATION TECHNOLOGIES
dc.subjectCOMPETITIVE ADVANTAGES
dc.subjectCOMPETITIVENESS
dc.subjectCOMPUTER NETWORK
dc.subjectCOMPUTER SCIENCE
dc.subjectCOMPUTERS
dc.subjectCONFIDENTIAL INFORMATION
dc.subjectCONFIDENTIALITY
dc.subjectCONNECTIVITY
dc.subjectCONSUMER PARTICIPATION
dc.subjectCONTROL SYSTEM
dc.subjectCOORDINATION MECHANISMS
dc.subjectCOST CONTROL
dc.subjectCOST SAVINGS
dc.subjectCREDIT CARDS
dc.subjectDATA SECURITY
dc.subjectDATA TRANSMISSION
dc.subjectDEFORESTATION
dc.subjectDIGITAL BUSINESS
dc.subjectDIGITAL CAMERA
dc.subjectDIGITAL CAMERAS
dc.subjectDIGITAL DIVIDE
dc.subjectDISTRIBUTION SYSTEM
dc.subjectDOMAIN
dc.subjectE-CITIZEN
dc.subjectE-GOVERNANCE
dc.subjectE-GOVERNMENT
dc.subjectE-GOVERNMENT SYSTEMS
dc.subjectE-MAIL
dc.subjectE-PROCUREMENT
dc.subjectE-SERVICES
dc.subjectECONOMIC ACTIVITIES
dc.subjectECONOMIC ACTIVITY
dc.subjectECONOMIC CONDITIONS
dc.subjectECONOMIC DEVELOPMENT
dc.subjectECONOMIC GROWTH
dc.subjectECONOMIC IMPACT
dc.subjectEFFECTIVE DEMAND
dc.subjectEGOVERNANCE
dc.subjectEGOVERNMENT
dc.subjectELECTRICITY
dc.subjectELECTRONIC DATA
dc.subjectELECTRONIC DOCUMENT
dc.subjectELECTRONIC FUND
dc.subjectELECTRONIC PAYMENT
dc.subjectELECTRONIC SERVICES
dc.subjectELECTRONIC SUBMISSION
dc.subjectELECTRONIC TOOLS
dc.subjectEMAILS
dc.subjectEMISSIONS
dc.subjectENERGY CONSUMPTION
dc.subjectENVIRONMENTAL
dc.subjectENVIRONMENTAL INFORMATION
dc.subjectENVIRONMENTAL ISSUES
dc.subjectENVIRONMENTAL MANAGEMENT
dc.subjectENVIRONMENTAL PROBLEMS
dc.subjectENVIRONMENTS
dc.subjectESERVICES
dc.subjectEXPENDITURES
dc.subjectFAXES
dc.subjectFINANCIAL MANAGEMENT
dc.subjectFINANCIAL MANAGEMENT SYSTEMS
dc.subjectFINANCIAL RESOURCES
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL TRANSACTIONS
dc.subjectFLOW CHART
dc.subjectFRAUD
dc.subjectG2B
dc.subjectGLOBAL MARKETS
dc.subjectGOVERNMENT CONTRACTS
dc.subjectGOVERNMENT SERVICES
dc.subjectGOVERNMENT WEB SITE
dc.subjectGOVERNMENT-TO-BUSINESS
dc.subjectGPS
dc.subjectHARDWARE
dc.subjectHUMAN RESOURCE
dc.subjectICT
dc.subjectID
dc.subjectINDUSTRIAL DEVELOPMENT
dc.subjectINFORMATION DATABASES
dc.subjectINFORMATION FLOWS
dc.subjectINFORMATION SYSTEM
dc.subjectINFORMATION SYSTEMS
dc.subjectINFORMATION TECHNOLOGIES
dc.subjectINFORMATION TECHNOLOGY
dc.subjectINFRASTRUCTURE DEVELOPMENT
dc.subjectINSTALLATION
dc.subjectINTEGRITY OF DATA
dc.subjectINTRANET
dc.subjectINVENTORY
dc.subjectINVENTORY CONTROL
dc.subjectKNOWLEDGE PRODUCT
dc.subjectLABOR MARKETS
dc.subjectLAND USE
dc.subjectLEGAL ENVIRONMENT
dc.subjectLIMITED ACCESS
dc.subjectMAINTENANCE OF SYSTEMS
dc.subjectMARKET ACCESS
dc.subjectMARKET OPPORTUNITIES
dc.subjectMARKETING
dc.subjectMATERIAL
dc.subjectMENU
dc.subjectMIDDLEMEN
dc.subjectMOBILE APPLICATION
dc.subjectMOBILE COMMUNICATIONS
dc.subjectMOBILE PHONE
dc.subjectMOBILE PHONES
dc.subjectMOBILE SERVICES
dc.subjectMOBILE TELEPHONE
dc.subjectMOBILE TELEPHONES
dc.subjectMOBILE TELEPHONY
dc.subjectMONITORING MECHANISMS
dc.subjectMULTIMEDIA
dc.subjectNATURAL RESOURCES
dc.subjectNEW TECHNOLOGIES
dc.subjectNUMBER OF USERS
dc.subjectOFFICE OPERATIONS
dc.subjectONLINE DISCUSSION
dc.subjectONLINE NETWORKING
dc.subjectONLINE NEWSLETTER
dc.subjectONLINE PAYMENT
dc.subjectONLINE PAYMENTS
dc.subjectOPERATIONAL EFFICIENCY
dc.subjectPAPERLESS OFFICE
dc.subjectPAYMENT OF TAX
dc.subjectPAYMENT OF TAXES
dc.subjectPAYMENT SYSTEMS
dc.subjectPCS
dc.subjectPENETRATION RATES
dc.subjectPOLICY MAKERS
dc.subjectPOLLUTION
dc.subjectPOLLUTION LEVELS
dc.subjectPOPULATION GROWTH
dc.subjectPRIVATE PARTNERSHIP
dc.subjectPRIVATE SECTOR
dc.subjectPROCESS INFORMATION
dc.subjectPROCUREMENTS
dc.subjectPRODUCTIVITY
dc.subjectPUBLIC PARTICIPATION
dc.subjectQUALITY STANDARDS
dc.subjectQUERIES
dc.subjectQUERY
dc.subjectRADIO
dc.subjectREGISTRY
dc.subjectREGULATORY ENVIRONMENT
dc.subjectREGULATORY ENVIRONMENTS
dc.subjectREGULATORY FRAMEWORK
dc.subjectREGULATORY FRAMEWORKS
dc.subjectRELIABILITY
dc.subjectRELIABLE ACCESS
dc.subjectRESOURCE ALLOCATION
dc.subjectRESOURCE CONSERVATION
dc.subjectRESOURCE USE
dc.subjectRESULT
dc.subjectRESULTS
dc.subjectSATELLITE
dc.subjectSECURE TRANSACTIONS
dc.subjectSENIOR CITIZEN
dc.subjectSERVICE PROVIDERS
dc.subjectSILICON
dc.subjectSITES
dc.subjectSOCIAL SERVICE
dc.subjectSOCIAL SERVICES
dc.subjectSTREAMS
dc.subjectSUPPLY CHAIN
dc.subjectSUPPLY CHAIN MANAGEMENT
dc.subjectSUPPLY NETWORKS
dc.subjectSUSTAINABLE DEVELOPMENT
dc.subjectTAX RATES
dc.subjectTAX REVENUE
dc.subjectTELECOM
dc.subjectTELECOMMUNICATIONS
dc.subjectTELECOMMUNICATIONS INFRASTRUCTURE
dc.subjectTELECOMMUNICATIONS NETWORKS
dc.subjectTELEPHONE
dc.subjectTELEPHONE SERVICES
dc.subjectTIMELY ACCESS
dc.subjectTRANSACTION
dc.subjectTRANSACTION COSTS
dc.subjectTRANSPORTATION NETWORKS
dc.subjectTURNAROUND TIMES
dc.subjectUNEMPLOYMENT
dc.subjectURBAN DEVELOPMENT
dc.subjectUSER
dc.subjectUSES
dc.subjectWATER POLLUTION
dc.subjectWEALTH CREATION
dc.subjectWEB
dc.subjectWIRELESS TELEPHONY
dc.titleGood Urban Governance through ICTen
dc.title.subtitleIssues, Analysis, and Strategiesen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleGood Urban Governance through ICT
okr.date.disclosure2012-07-27
okr.date.doiregistration2025-05-05T12:27:59.042892Z
okr.doctypePublications & Research::Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/657421468009999091/Good-urban-governance-through-ICT-issues-analysis-and-strategies
okr.guid657421468009999091
okr.identifier.externaldocumentum000356161_20120730032327
okr.identifier.internaldocumentum16552813
okr.identifier.report71512
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/657421468009999091/pdf/715120WP0Box370Governance0Final0pub.pdfen
okr.region.administrativeAfrica
okr.region.geographicalSub-Saharan Africa
okr.topicInformation and Communication Technologies::ICT Policy and Strategies
okr.topicUrban Development::Urban Economic Development
okr.topicUrban Development::Urban Poverty
okr.topicUrban Development::Urban Water & Waste Management
okr.unitAfrican Urban and Water Sector Unit (AFTUW)
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