Publication: Service Delivery Reviews in Canada and the U.K.
This brief describes in detail Canada's policy on alternative service delivery and service delivery reviews in the UK, such as the prior options reviews, better quality services and best value reviews, market testing, and fundamental expenditure reviews. Links are provided to relevant documents and case studies.
“World Bank. 2009. Service Delivery Reviews in Canada and the U.K.. Global Expert Team (GET) Note. © Washington, DC. http://openknowledge.worldbank.org/entities/publication/b9f25ead-7999-58f4-a048-1fdcb073f27a License: CC BY 3.0 IGO.”