Publication: Capacity Development of Minimum Service Standards Costing and Implementation
Date
2011-11
ISSN
Published
2011-11
Author(s)
World Bank
Abstract
Minimum Service Standards (MSS) in
Indonesia is a measurement for evaluation of the local
government performance in the implementation of obligatory
functions related to basic services. The combination of
obligatory functions, accompanied by MSS, aim to provide
access for citizens at the minimum level of quality at a
given time. The frameworks of MSS were developed started in
early 2000 in respond then Law 32/2004 been intensively
developed in Indonesia following the issuance of Law 32/2004
which stated in Articles 11 and 12 that while measuring the
performance of obligatory functions government will refer to
a MSS. These provisions are elaborated, which is defines MSS
as a measurement of a type and quality of basic public
service that all citizens have the right to receive. The
program is a Government of Indonesia (Directorate General
Bangda, MoHA) initiative, supported in its implementation by
Decentralization Support Facility (DSF)/World Bank. With a
view to improving the accessibility and quality of basic
public services, the program supports the implementation of
the minimum service standards by building government
capacity to cost and implement MSS in the regions. The
objectives of the program are to: strengthen MoHA capacity
to work with other ministries, to cost MSS for selected
sectors; improve central and provincial government support
to district/city for MSS implementation; develop local
government capacity for implementing MSS for selected
sectors; and analyze factors underlying the successful
implementation of MSS and possible relationships with the
achievement of the Millennium Development Goals (MDGs).
Citation
“World Bank. 2011. Capacity Development of Minimum
Service Standards Costing and Implementation. © http://openknowledge.worldbank.org/entities/publication/90b98be1-0dad-5ee6-b3e8-34b70394819f License: CC BY 3.0 IGO.”