Utility Benchmarking : Public Reporting of Service Performance

Kingdom, Bill; Jagannathan, Vijay

Publication:
Utility Benchmarking : Public Reporting of Service Performance

dc.contributor.author	Kingdom, Bill
dc.contributor.author	Jagannathan, Vijay
dc.date.accessioned	2012-08-13T14:55:57Z
dc.date.available	2012-08-13T14:55:57Z
dc.date.issued	2001-03
dc.description.abstract	In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumers. This Note reviews the requirements for effective benchmarking: choosing indicators that are unambiguous and verifiable, consistent with long-term incentives for good performance, and easy for the public to understand.	en
dc.identifier	http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance
dc.identifier.citation	Viewpoint. -- Note no. 229 (March 2001)
dc.identifier.uri	http://hdl.handle.net/10986/11388
dc.language	English
dc.publisher	World Bank, Washington, DC
dc.relation.ispartofseries	Viewpoint
dc.rights	CC BY 3.0 IGO
dc.rights.holder	World Bank
dc.rights.uri	http://creativecommons.org/licenses/by/3.0/igo/
dc.subject	CITIZEN GROUPS
dc.subject	CIVIL SOCIETY
dc.subject	ECONOMIC VALUE
dc.subject	EFFECTIVE USE
dc.subject	EFFLUENT DISCHARGE STANDARDS
dc.subject	EFFLUENTS
dc.subject	ENVIRONMENTAL IMPACT
dc.subject	ENVIRONMENTAL PERFORMANCE
dc.subject	FINANCING
dc.subject	INVESTMENT
dc.subject	POLLUTION
dc.subject	POLLUTION ABATEMENT
dc.subject	PRIVATE SECTOR
dc.subject	PUMPING
dc.subject	REGULATORY AGENCY
dc.subject	SANITATION UTILITIES
dc.subject	SECTORAL PERFORMANCE
dc.subject	SERVICE PROVIDER
dc.subject	SERVICE PROVIDERS
dc.subject	SERVICE QUALITY
dc.subject	SEWAGE TREATMENT
dc.subject	SEWERAGE COMPANIES
dc.subject	SEWERAGE SERVICE
dc.subject	TOWN
dc.subject	UTILITIES
dc.subject	WATER QUALITY
dc.subject	WATER SECTOR
dc.subject	WATER SUPPLY
dc.subject	WATER UTILITIES
dc.subject	WATER UTILITY BENCHMARK
dc.subject	PERFORMANCE INDICATORS
dc.subject	QUALITY OF SERVICE
dc.subject	DISCLOSURE OF INFORMATION
dc.subject	CONFLICT OF INTERESTS
dc.subject	INTEREST GROUPS
dc.subject	PUBLIC INFORMATION
dc.title	Utility Benchmarking : Public Reporting of Service Performance	en
dspace.entity.type	Publication
okr.doctype	Publications & Research :: Viewpoint
okr.doctype	Publications & Research
okr.docurl	http://documents.worldbank.org/curated/en/2001/03/1346423/utility-benchmarking-public-reporting-service-performance
okr.globalpractice	Environment and Natural Resources
okr.globalpractice	Health, Nutrition, and Population
okr.globalpractice	Water
okr.identifier.externaldocumentum	000094946_01062804082073
okr.identifier.internaldocumentum	1346423
okr.identifier.report	22406
okr.language.supported	en
okr.pdfurl	http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2001/07/13/000094946_01062804082073/Rendered/PDF/multi0page.pdf	en
okr.sector	Other Water Supply and Sanitation
okr.sector	Water, sanitation and flood protection
okr.topic	Health Economics and Finance
okr.topic	Water Supply and Sanitation :: Water Supply and Sanitation Governance and Institutions
okr.topic	Water Supply and Sanitation :: Town Water Supply and Sanitation
okr.topic	Water Resources :: Water and Industry
okr.topic	Environmental Economics and Policies
okr.topic	Health, Nutrition and Population
okr.topic	Environment
okr.unit	Fin & Private Sector Develop VP
okr.volume	1 of 1
relation.isSeriesOfPublication	1067ecbf-b217-4376-a77e-64594be2b212