Publication: Utility of the Future 2.0: Taking Water and Sanitation Utilities Beyond the Next Level - A Methodology to Ignite Transformation in Water and Sanitation Utilities
Date
2022
ISSN
Published
2022
Author(s)
Lombana Cordoba, Camilo
Saltiel, Gustavo
Perez Penalosa, Federico
Abstract
The sustainable development goal for
water and sanitation - to ensure availability and
sustainable management of water and sanitation for all is a
lofty one. Worldwide, 2.4 billion people remain without
access to improved sanitation, and nearly 0.7 billion remain
without access to improved drinking water sources. Those who
have access to water supply and sanitation (WSS) services
often must cope with intermittent water supply, sewerage
system overflows, and poor customer service. Poor service
frequently stems from a vicious cycle of dysfunctional
political environments and inefficient practices. Global
forces - including climate change, water scarcity,
population growth, and rapid urbanization - exacerbate these
challenges to providing high-quality, sustainable WSS
service delivery. Therefore, WSS utilities require a new
approach to planning and sequencing reforms to provide WSS
services in a sustainable manner. The utility of the future
(UoF) program provides this new approach, building on an
extensive body of knowledge on utility performance
improvement. This methodological document provides a
practical guide to implementing the UoF program. Reflecting
the program’s practical nature, this document and the
accompanying UoF toolkit are intended to be living
documents. As the implementation of the program evolves, and
new best practices and zoom-in lenses emerge, lessons
learned, and new developments will inform updates to the
methodology and toolkit. Chapter one gives introduction.
Chapter two defines the UoF concept, determinants of
success, and the analytical basis of the program. Chapter
three presents the methodology developed to guide the
process of becoming a UoF.
Citation
“Lombana Cordoba, Camilo; Saltiel, Gustavo; Perez Penalosa, Federico. 2022. Utility of the Future 2.0: Taking Water and Sanitation Utilities Beyond the Next Level - A Methodology to Ignite Transformation in Water and Sanitation Utilities. © World Bank, Washington, DC. http://hdl.handle.net/10986/38292 License: CC BY 3.0 IGO.”