Publication:
Global Review of Grievance Redress Mechanisms in World Bank Projects

Simple item page
dc.contributor.author World Bank
dc.date.accessioned 2014-09-15T17:50:25Z
dc.date.available 2014-09-15T17:50:25Z
dc.date.issued 2014
dc.description.abstract Effectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk and improving a project s results. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. Understanding when and how a GRM may improve project outcomes can help both project teams and beneficiaries improve results. However, there is little data available on the prevalence, quality, or impact of GRMs in existing World Bank projects. This note provides a snapshot of current usage of GRMs in World Bank projects, a qualitative assessment of selected GRMs, and recommendations for improved risk management via GRM implementation and design. The goal of the review is to provide project staff and managers with: (i) a quantitative overview of current GRM application in project design; (ii) qualitative assessment of GRM implementation issues; and (iii) recommendations for improved risk management via GRM design and implementation. en
dc.identifier http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects
dc.identifier.uri http://hdl.handle.net/10986/20117
dc.language English
dc.language.iso en_US
dc.publisher Washington, DC
dc.rights CC BY 3.0 IGO
dc.rights.uri http://creativecommons.org/licenses/by/3.0/igo/
dc.subject ACCOUNTABILITY
dc.subject ACTION PLAN
dc.subject ACTION PLANS
dc.subject ADB
dc.subject ADMINISTRATIVE PROCESSES
dc.subject ANTI-CORRUPTION
dc.subject ANTICORRUPTION
dc.subject ASSETS
dc.subject BENEFICIARIES
dc.subject BENEFICIARY FEEDBACK
dc.subject BEST PRACTICE
dc.subject BEST PRACTICES
dc.subject BIDDING
dc.subject BLOG
dc.subject BRIBERY
dc.subject BRIBES
dc.subject BUSINESS INTELLIGENCE
dc.subject CAPABILITY
dc.subject CAPACITY BUILDING
dc.subject CAPITALS
dc.subject CAS
dc.subject CELL PHONES
dc.subject CITIES
dc.subject CLINICS
dc.subject COMMUNICATION STRATEGY
dc.subject COMMUNICATION TECHNOLOGY
dc.subject COMMUNITIES
dc.subject COMMUNITY DEVELOPMENT
dc.subject COMPLAINT
dc.subject COMPLAINTS
dc.subject CONTACT INFORMATION
dc.subject CORRECTIVE ACTIONS
dc.subject DAMAGE COMPENSATION
dc.subject DEBIT CARDS
dc.subject DEMOCRACY
dc.subject DESCRIPTION
dc.subject DISCRETION
dc.subject DISPUTE RESOLUTION
dc.subject DISTRICTS
dc.subject E-MAIL
dc.subject ELECTRICITY
dc.subject EMAIL ADDRESS
dc.subject EMAILS
dc.subject ENGINEER
dc.subject EXTERNAL MONITORING
dc.subject FINANCIAL INSTITUTIONS
dc.subject FINANCIAL RESOURCES
dc.subject FLEXIBILITY
dc.subject GEOGRAPHICAL AREA
dc.subject GOOD GOVERNANCE
dc.subject GOVERNMENT EMPLOYEES
dc.subject GOVERNMENT OFFICIALS
dc.subject HOUSEHOLD INCOME
dc.subject HOUSEHOLDS
dc.subject ICR
dc.subject ICT
dc.subject IMPLEMENTATION COMPLETION REPORT
dc.subject IMPLEMENTING AGENCY
dc.subject INDEPENDENT MONITORING
dc.subject INDIGENOUS PEOPLES
dc.subject INDIRECT IMPACTS
dc.subject INFRASTRUCTURE PROJECTS
dc.subject INSPECTION
dc.subject INSTITUTION
dc.subject INSTITUTIONAL SUPPORT
dc.subject INTEGRITY
dc.subject INTERNAL SYSTEM
dc.subject INTERNAL SYSTEMS
dc.subject INTERNATIONAL CONSULTANT
dc.subject INTERVENTIONS
dc.subject INVESTIGATION
dc.subject INVESTIGATIONS
dc.subject IP
dc.subject KNOWLEDGE SHARING
dc.subject LAND TENURE
dc.subject LEARNING
dc.subject LEGAL SYSTEM
dc.subject LEGISLATION
dc.subject LIVELIHOOD
dc.subject LIVELIHOODS
dc.subject LOCAL COUNCILS
dc.subject MANAGEMENT SYSTEM
dc.subject MATERIAL
dc.subject MULTIPLE ACCESS
dc.subject MUNICIPALITIES
dc.subject NATURAL RESOURCES
dc.subject NEGOTIATION
dc.subject NEIGHBORHOOD
dc.subject NETWORKS
dc.subject NGO
dc.subject OPERATING ENVIRONMENT
dc.subject OPERATIONAL RISK
dc.subject PHONE
dc.subject PHONE NUMBERS
dc.subject POLICY FORMULATION
dc.subject POLICY FRAMEWORK
dc.subject PORTFOLIOS
dc.subject POVERTY ALLEVIATION
dc.subject POVERTY REDUCTION
dc.subject PRIVATE SECTOR
dc.subject PRIVATE SECTOR DEVELOPMENT
dc.subject PROBLEM SOLVING
dc.subject PROCESS MONITORING
dc.subject PROCUREMENT
dc.subject PROGRAMS
dc.subject PROJECT BENEFICIARIES
dc.subject PUBLIC ADMINISTRATION
dc.subject PUBLIC INFORMATION
dc.subject PUBLIC SERVICES
dc.subject RADIO
dc.subject REGIONAL DEVELOPMENT
dc.subject REGIONAL DEVELOPMENT BANKS
dc.subject RESETTLEMENT
dc.subject RESULT
dc.subject RESULTS
dc.subject RISK MANAGEMENT
dc.subject RURAL AREAS
dc.subject RURAL DEVELOPMENT
dc.subject SAFETY
dc.subject SAFETY NETS
dc.subject SELF-HELP
dc.subject SERVICE DELIVERY
dc.subject SERVICE PROVIDERS
dc.subject SMS
dc.subject SOCIAL DEVELOPMENT
dc.subject SOCIAL SERVICES
dc.subject STATE GOVERNMENT
dc.subject SUPERVISION
dc.subject TARGETING
dc.subject TECHNICAL ASSISTANCE
dc.subject TELEPHONE
dc.subject TELEVISION
dc.subject TOWNS
dc.subject TRANSMISSION
dc.subject TRANSPARENCY
dc.subject TRANSPORT
dc.subject TRUST FUNDS
dc.subject URBAN SERVICES
dc.subject USER
dc.subject USER INTERFACES
dc.subject USERS
dc.subject VERIFICATION
dc.subject VILLAGE COMMUNITIES
dc.subject VILLAGE LEVEL
dc.subject VILLAGES
dc.subject WATER SUPPLY
dc.subject WEB
dc.subject WEB INTERFACE
dc.subject WORK FORCE
dc.title Global Review of Grievance Redress Mechanisms in World Bank Projects en
dspace.entity.type Publication
okr.date.disclosure 2014-09-08
okr.doctype Publications & Research :: Working Paper
okr.doctype Publications & Research
okr.docurl http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects
okr.globalpractice Social, Urban, Rural and Resilience
okr.globalpractice Poverty
okr.globalpractice Finance and Markets
okr.globalpractice Governance
okr.globalpractice Transport and ICT
okr.globalpractice Trade and Competitiveness
okr.identifier.externaldocumentum 000442464_20140908134740
okr.identifier.internaldocumentum 20182297
okr.identifier.report 90388
okr.language.supported en
okr.pdfurl http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/09/08/000442464_20140908134740/Rendered/PDF/903880WP0Box380edressMechanismsinWB.pdf en
okr.topic Public Sector Corruption and Anticorruption Measures
okr.topic Banks and Banking Reform
okr.topic Housing and Human Habitats
okr.topic Poverty Monitoring and Analysis
okr.topic Private Sector Development :: E-Business
okr.topic Finance and Financial Sector Development
okr.topic Poverty Reduction
okr.topic Public Sector Development
okr.topic Communities and Human Settlements
okr.unit Operations Risk Management (OPSOR)
okr.volume 1 of 1
Files
Original bundle
Now showing 1 - 2 of 2
Thumbnail Image
Name:
English PDF
Size:
1.94 MB
Format:
Adobe Portable Document Format
Description:
Download
No Thumbnail Available
Name:
English Text
Size:
196.14 KB
Format:
Plain Text
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description:
Download
Collections
Other papers