Publication:
Global Review of Grievance Redress Mechanisms in World Bank Projects

dc.contributor.authorWorld Bank
dc.date.accessioned2014-09-15T17:50:25Z
dc.date.available2014-09-15T17:50:25Z
dc.date.issued2014
dc.description.abstractEffectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk and improving a project s results. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. Understanding when and how a GRM may improve project outcomes can help both project teams and beneficiaries improve results. However, there is little data available on the prevalence, quality, or impact of GRMs in existing World Bank projects. This note provides a snapshot of current usage of GRMs in World Bank projects, a qualitative assessment of selected GRMs, and recommendations for improved risk management via GRM implementation and design. The goal of the review is to provide project staff and managers with: (i) a quantitative overview of current GRM application in project design; (ii) qualitative assessment of GRM implementation issues; and (iii) recommendations for improved risk management via GRM design and implementation.en
dc.identifierhttp://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects
dc.identifier.urihttps://hdl.handle.net/10986/20117
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCOUNTABILITY
dc.subjectACTION PLAN
dc.subjectACTION PLANS
dc.subjectADB
dc.subjectADMINISTRATIVE PROCESSES
dc.subjectANTI-CORRUPTION
dc.subjectANTICORRUPTION
dc.subjectASSETS
dc.subjectBENEFICIARIES
dc.subjectBENEFICIARY FEEDBACK
dc.subjectBEST PRACTICE
dc.subjectBEST PRACTICES
dc.subjectBIDDING
dc.subjectBLOG
dc.subjectBRIBERY
dc.subjectBRIBES
dc.subjectBUSINESS INTELLIGENCE
dc.subjectCAPABILITY
dc.subjectCAPACITY BUILDING
dc.subjectCAPITALS
dc.subjectCAS
dc.subjectCELL PHONES
dc.subjectCITIES
dc.subjectCLINICS
dc.subjectCOMMUNICATION STRATEGY
dc.subjectCOMMUNICATION TECHNOLOGY
dc.subjectCOMMUNITIES
dc.subjectCOMMUNITY DEVELOPMENT
dc.subjectCOMPLAINT
dc.subjectCOMPLAINTS
dc.subjectCONTACT INFORMATION
dc.subjectCORRECTIVE ACTIONS
dc.subjectDAMAGE COMPENSATION
dc.subjectDEBIT CARDS
dc.subjectDEMOCRACY
dc.subjectDESCRIPTION
dc.subjectDISCRETION
dc.subjectDISPUTE RESOLUTION
dc.subjectDISTRICTS
dc.subjectE-MAIL
dc.subjectELECTRICITY
dc.subjectEMAIL ADDRESS
dc.subjectEMAILS
dc.subjectENGINEER
dc.subjectEXTERNAL MONITORING
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL RESOURCES
dc.subjectFLEXIBILITY
dc.subjectGEOGRAPHICAL AREA
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNMENT EMPLOYEES
dc.subjectGOVERNMENT OFFICIALS
dc.subjectHOUSEHOLD INCOME
dc.subjectHOUSEHOLDS
dc.subjectICR
dc.subjectICT
dc.subjectIMPLEMENTATION COMPLETION REPORT
dc.subjectIMPLEMENTING AGENCY
dc.subjectINDEPENDENT MONITORING
dc.subjectINDIGENOUS PEOPLES
dc.subjectINDIRECT IMPACTS
dc.subjectINFRASTRUCTURE PROJECTS
dc.subjectINSPECTION
dc.subjectINSTITUTION
dc.subjectINSTITUTIONAL SUPPORT
dc.subjectINTEGRITY
dc.subjectINTERNAL SYSTEM
dc.subjectINTERNAL SYSTEMS
dc.subjectINTERNATIONAL CONSULTANT
dc.subjectINTERVENTIONS
dc.subjectINVESTIGATION
dc.subjectINVESTIGATIONS
dc.subjectIP
dc.subjectKNOWLEDGE SHARING
dc.subjectLAND TENURE
dc.subjectLEARNING
dc.subjectLEGAL SYSTEM
dc.subjectLEGISLATION
dc.subjectLIVELIHOOD
dc.subjectLIVELIHOODS
dc.subjectLOCAL COUNCILS
dc.subjectMANAGEMENT SYSTEM
dc.subjectMATERIAL
dc.subjectMULTIPLE ACCESS
dc.subjectMUNICIPALITIES
dc.subjectNATURAL RESOURCES
dc.subjectNEGOTIATION
dc.subjectNEIGHBORHOOD
dc.subjectNETWORKS
dc.subjectNGO
dc.subjectOPERATING ENVIRONMENT
dc.subjectOPERATIONAL RISK
dc.subjectPHONE
dc.subjectPHONE NUMBERS
dc.subjectPOLICY FORMULATION
dc.subjectPOLICY FRAMEWORK
dc.subjectPORTFOLIOS
dc.subjectPOVERTY ALLEVIATION
dc.subjectPOVERTY REDUCTION
dc.subjectPRIVATE SECTOR
dc.subjectPRIVATE SECTOR DEVELOPMENT
dc.subjectPROBLEM SOLVING
dc.subjectPROCESS MONITORING
dc.subjectPROCUREMENT
dc.subjectPROGRAMS
dc.subjectPROJECT BENEFICIARIES
dc.subjectPUBLIC ADMINISTRATION
dc.subjectPUBLIC INFORMATION
dc.subjectPUBLIC SERVICES
dc.subjectRADIO
dc.subjectREGIONAL DEVELOPMENT
dc.subjectREGIONAL DEVELOPMENT BANKS
dc.subjectRESETTLEMENT
dc.subjectRESULT
dc.subjectRESULTS
dc.subjectRISK MANAGEMENT
dc.subjectRURAL AREAS
dc.subjectRURAL DEVELOPMENT
dc.subjectSAFETY
dc.subjectSAFETY NETS
dc.subjectSELF-HELP
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE PROVIDERS
dc.subjectSMS
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIAL SERVICES
dc.subjectSTATE GOVERNMENT
dc.subjectSUPERVISION
dc.subjectTARGETING
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTELEPHONE
dc.subjectTELEVISION
dc.subjectTOWNS
dc.subjectTRANSMISSION
dc.subjectTRANSPARENCY
dc.subjectTRANSPORT
dc.subjectTRUST FUNDS
dc.subjectURBAN SERVICES
dc.subjectUSER
dc.subjectUSER INTERFACES
dc.subjectUSERS
dc.subjectVERIFICATION
dc.subjectVILLAGE COMMUNITIES
dc.subjectVILLAGE LEVEL
dc.subjectVILLAGES
dc.subjectWATER SUPPLY
dc.subjectWEB
dc.subjectWEB INTERFACE
dc.subjectWORK FORCE
dc.titleGlobal Review of Grievance Redress Mechanisms in World Bank Projectsen
dspace.entity.typePublication
okr.date.disclosure2014-09-08
okr.doctypePublications & Research::Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects
okr.globalpracticeSocial, Urban, Rural and Resilience
okr.globalpracticePoverty
okr.globalpracticeFinance and Markets
okr.globalpracticeGovernance
okr.globalpracticeTransport and ICT
okr.globalpracticeTrade and Competitiveness
okr.guid907421468337160282
okr.identifier.externaldocumentum000442464_20140908134740
okr.identifier.internaldocumentum20182297
okr.identifier.report90388
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/09/08/000442464_20140908134740/Rendered/PDF/903880WP0Box380edressMechanismsinWB.pdfen
okr.topicPublic Sector Corruption and Anticorruption Measures
okr.topicBanks and Banking Reform
okr.topicHousing and Human Habitats
okr.topicPoverty Monitoring and Analysis
okr.topicPrivate Sector Development::E-Business
okr.topicFinance and Financial Sector Development
okr.topicPoverty Reduction
okr.topicPublic Sector Development
okr.topicCommunities and Human Settlements
okr.unitOperations Risk Management (OPSOR)
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