Publication: Global Review of Grievance Redress Mechanisms in World Bank Projects
dc.contributor.author | World Bank | |
dc.date.accessioned | 2014-09-15T17:50:25Z | |
dc.date.available | 2014-09-15T17:50:25Z | |
dc.date.issued | 2014 | |
dc.description.abstract | Effectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk and improving a project s results. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. Understanding when and how a GRM may improve project outcomes can help both project teams and beneficiaries improve results. However, there is little data available on the prevalence, quality, or impact of GRMs in existing World Bank projects. This note provides a snapshot of current usage of GRMs in World Bank projects, a qualitative assessment of selected GRMs, and recommendations for improved risk management via GRM implementation and design. The goal of the review is to provide project staff and managers with: (i) a quantitative overview of current GRM application in project design; (ii) qualitative assessment of GRM implementation issues; and (iii) recommendations for improved risk management via GRM design and implementation. | en |
dc.identifier | http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects | |
dc.identifier.uri | https://hdl.handle.net/10986/20117 | |
dc.language | English | |
dc.language.iso | en_US | |
dc.publisher | Washington, DC | |
dc.rights | CC BY 3.0 IGO | |
dc.rights.uri | http://creativecommons.org/licenses/by/3.0/igo/ | |
dc.subject | ACCOUNTABILITY | |
dc.subject | ACTION PLAN | |
dc.subject | ACTION PLANS | |
dc.subject | ADB | |
dc.subject | ADMINISTRATIVE PROCESSES | |
dc.subject | ANTI-CORRUPTION | |
dc.subject | ANTICORRUPTION | |
dc.subject | ASSETS | |
dc.subject | BENEFICIARIES | |
dc.subject | BENEFICIARY FEEDBACK | |
dc.subject | BEST PRACTICE | |
dc.subject | BEST PRACTICES | |
dc.subject | BIDDING | |
dc.subject | BLOG | |
dc.subject | BRIBERY | |
dc.subject | BRIBES | |
dc.subject | BUSINESS INTELLIGENCE | |
dc.subject | CAPABILITY | |
dc.subject | CAPACITY BUILDING | |
dc.subject | CAPITALS | |
dc.subject | CAS | |
dc.subject | CELL PHONES | |
dc.subject | CITIES | |
dc.subject | CLINICS | |
dc.subject | COMMUNICATION STRATEGY | |
dc.subject | COMMUNICATION TECHNOLOGY | |
dc.subject | COMMUNITIES | |
dc.subject | COMMUNITY DEVELOPMENT | |
dc.subject | COMPLAINT | |
dc.subject | COMPLAINTS | |
dc.subject | CONTACT INFORMATION | |
dc.subject | CORRECTIVE ACTIONS | |
dc.subject | DAMAGE COMPENSATION | |
dc.subject | DEBIT CARDS | |
dc.subject | DEMOCRACY | |
dc.subject | DESCRIPTION | |
dc.subject | DISCRETION | |
dc.subject | DISPUTE RESOLUTION | |
dc.subject | DISTRICTS | |
dc.subject | ||
dc.subject | ELECTRICITY | |
dc.subject | EMAIL ADDRESS | |
dc.subject | EMAILS | |
dc.subject | ENGINEER | |
dc.subject | EXTERNAL MONITORING | |
dc.subject | FINANCIAL INSTITUTIONS | |
dc.subject | FINANCIAL RESOURCES | |
dc.subject | FLEXIBILITY | |
dc.subject | GEOGRAPHICAL AREA | |
dc.subject | GOOD GOVERNANCE | |
dc.subject | GOVERNMENT EMPLOYEES | |
dc.subject | GOVERNMENT OFFICIALS | |
dc.subject | HOUSEHOLD INCOME | |
dc.subject | HOUSEHOLDS | |
dc.subject | ICR | |
dc.subject | ICT | |
dc.subject | IMPLEMENTATION COMPLETION REPORT | |
dc.subject | IMPLEMENTING AGENCY | |
dc.subject | INDEPENDENT MONITORING | |
dc.subject | INDIGENOUS PEOPLES | |
dc.subject | INDIRECT IMPACTS | |
dc.subject | INFRASTRUCTURE PROJECTS | |
dc.subject | INSPECTION | |
dc.subject | INSTITUTION | |
dc.subject | INSTITUTIONAL SUPPORT | |
dc.subject | INTEGRITY | |
dc.subject | INTERNAL SYSTEM | |
dc.subject | INTERNAL SYSTEMS | |
dc.subject | INTERNATIONAL CONSULTANT | |
dc.subject | INTERVENTIONS | |
dc.subject | INVESTIGATION | |
dc.subject | INVESTIGATIONS | |
dc.subject | IP | |
dc.subject | KNOWLEDGE SHARING | |
dc.subject | LAND TENURE | |
dc.subject | LEARNING | |
dc.subject | LEGAL SYSTEM | |
dc.subject | LEGISLATION | |
dc.subject | LIVELIHOOD | |
dc.subject | LIVELIHOODS | |
dc.subject | LOCAL COUNCILS | |
dc.subject | MANAGEMENT SYSTEM | |
dc.subject | MATERIAL | |
dc.subject | MULTIPLE ACCESS | |
dc.subject | MUNICIPALITIES | |
dc.subject | NATURAL RESOURCES | |
dc.subject | NEGOTIATION | |
dc.subject | NEIGHBORHOOD | |
dc.subject | NETWORKS | |
dc.subject | NGO | |
dc.subject | OPERATING ENVIRONMENT | |
dc.subject | OPERATIONAL RISK | |
dc.subject | PHONE | |
dc.subject | PHONE NUMBERS | |
dc.subject | POLICY FORMULATION | |
dc.subject | POLICY FRAMEWORK | |
dc.subject | PORTFOLIOS | |
dc.subject | POVERTY ALLEVIATION | |
dc.subject | POVERTY REDUCTION | |
dc.subject | PRIVATE SECTOR | |
dc.subject | PRIVATE SECTOR DEVELOPMENT | |
dc.subject | PROBLEM SOLVING | |
dc.subject | PROCESS MONITORING | |
dc.subject | PROCUREMENT | |
dc.subject | PROGRAMS | |
dc.subject | PROJECT BENEFICIARIES | |
dc.subject | PUBLIC ADMINISTRATION | |
dc.subject | PUBLIC INFORMATION | |
dc.subject | PUBLIC SERVICES | |
dc.subject | RADIO | |
dc.subject | REGIONAL DEVELOPMENT | |
dc.subject | REGIONAL DEVELOPMENT BANKS | |
dc.subject | RESETTLEMENT | |
dc.subject | RESULT | |
dc.subject | RESULTS | |
dc.subject | RISK MANAGEMENT | |
dc.subject | RURAL AREAS | |
dc.subject | RURAL DEVELOPMENT | |
dc.subject | SAFETY | |
dc.subject | SAFETY NETS | |
dc.subject | SELF-HELP | |
dc.subject | SERVICE DELIVERY | |
dc.subject | SERVICE PROVIDERS | |
dc.subject | SMS | |
dc.subject | SOCIAL DEVELOPMENT | |
dc.subject | SOCIAL SERVICES | |
dc.subject | STATE GOVERNMENT | |
dc.subject | SUPERVISION | |
dc.subject | TARGETING | |
dc.subject | TECHNICAL ASSISTANCE | |
dc.subject | TELEPHONE | |
dc.subject | TELEVISION | |
dc.subject | TOWNS | |
dc.subject | TRANSMISSION | |
dc.subject | TRANSPARENCY | |
dc.subject | TRANSPORT | |
dc.subject | TRUST FUNDS | |
dc.subject | URBAN SERVICES | |
dc.subject | USER | |
dc.subject | USER INTERFACES | |
dc.subject | USERS | |
dc.subject | VERIFICATION | |
dc.subject | VILLAGE COMMUNITIES | |
dc.subject | VILLAGE LEVEL | |
dc.subject | VILLAGES | |
dc.subject | WATER SUPPLY | |
dc.subject | WEB | |
dc.subject | WEB INTERFACE | |
dc.subject | WORK FORCE | |
dc.title | Global Review of Grievance Redress Mechanisms in World Bank Projects | en |
dspace.entity.type | Publication | |
okr.date.disclosure | 2014-09-08 | |
okr.doctype | Publications & Research::Working Paper | |
okr.doctype | Publications & Research | |
okr.docurl | http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects | |
okr.globalpractice | Social, Urban, Rural and Resilience | |
okr.globalpractice | Poverty | |
okr.globalpractice | Finance and Markets | |
okr.globalpractice | Governance | |
okr.globalpractice | Transport and ICT | |
okr.globalpractice | Trade and Competitiveness | |
okr.guid | 907421468337160282 | |
okr.identifier.externaldocumentum | 000442464_20140908134740 | |
okr.identifier.internaldocumentum | 20182297 | |
okr.identifier.report | 90388 | |
okr.language.supported | en | |
okr.pdfurl | http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/09/08/000442464_20140908134740/Rendered/PDF/903880WP0Box380edressMechanismsinWB.pdf | en |
okr.topic | Public Sector Corruption and Anticorruption Measures | |
okr.topic | Banks and Banking Reform | |
okr.topic | Housing and Human Habitats | |
okr.topic | Poverty Monitoring and Analysis | |
okr.topic | Private Sector Development::E-Business | |
okr.topic | Finance and Financial Sector Development | |
okr.topic | Poverty Reduction | |
okr.topic | Public Sector Development | |
okr.topic | Communities and Human Settlements | |
okr.unit | Operations Risk Management (OPSOR) | |
okr.volume | 1 of 1 |
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