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Perceptions of the Judiciary's Performance in Serbia: Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff

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dc.contributor.authorWorld Bank
dc.date.accessioned2015-04-08T21:27:25Z
dc.date.available2015-04-08T21:27:25Z
dc.date.issued2014-12
dc.description.abstractWith the purpose of providing assistance to government efforts in justice sector reform and modernization, the World Bank conducted two surveys. The first survey was conducted in 2010 in order to collect baseline information on perceptions of the court and prosecutorial performance and expectations from the reform implemented in January 2010. The second, follow-up, survey was conducted in 2013 in order to identify the impact of the first four years (2010 - 2013) of reforms and the expectations from the new national strategy of reform for the period 2014-2018. The surveys aimed to measure perceptions of judicial performance against five core values (efficiency, quality, fairness, accessibility, and integrity - independence and presence of corruption), and to compare the views of multiple stakeholders (court services users - general public and business sector, court services providers -judges, prosecutors and providers of court administrative services, and lawyers as intermediaries between users and providers of court services). The survey also focused on costs of judicial services, with respect to perceptions of accessibility of court services, and views of cost, with respect to quality of the delivered services, from the point of view of users with experience with court cases. Surveys can map experiences, perceptions, and expectations from the point of view of various stakeholders, thus providing an indication of the judiciary's popular legitimacy that cannot be measured in other ways. The introductory section contains an overview of perceptions of the five dimensions of judiciary performance across survey groups and across time. The second section on quality, besides perceptions of overall quality of judiciary services, encompasses the perceptions of fairness, integrity (presence of corruption and independence) and impartiality, and public trust in judiciary, while the cost issue is presented in the section on accessibility. Third section presents access to judicial services. Perceptions of performance of court administrative services alongside the five dimensions by users and providers of the services are presented in a separate section four. Section five is perceptions of the reform launched in January 2010 and new national judicial reform strategy for the period 2014-2018. The final section deals with the perceived role of media in shaping the public opinion on judiciary system in Serbia.en
dc.identifierhttp://documents.worldbank.org/curated/en/2015/02/24051869/perceptions-judiciarys-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff-perceptions-judiciary’s-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff
dc.identifier.doi10.1596/21711
dc.identifier.urihttps://hdl.handle.net/10986/21711
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectPROFESSIONALS
dc.subjectFAMILY LAW
dc.subjectPUBLIC OFFICIALS
dc.subjectCOURT
dc.subjectHOUSE
dc.subjectCORRUPT
dc.subjectOMBUDSMAN
dc.subjectPOLITICS
dc.subjectABUSE
dc.subjectCIVIL SERVANTS
dc.subjectACCESS TO JUDICIAL SERVICES
dc.subjectLABOR LAW
dc.subjectQUALITY OF JUSTICE
dc.subjectCRIMINAL
dc.subjectLAWS
dc.subjectPRIVATIZATION
dc.subjectJUDICIAL REFORMS
dc.subjectPARTNER
dc.subjectGOVERNMENT
dc.subjectPOLITICIANS
dc.subjectINFORMATION
dc.subjectSERVICES
dc.subjectLEGAL ASSISTANCE
dc.subjectPRIVACY
dc.subjectPERCEPTION OF CORRUPTION
dc.subjectIMAGE
dc.subjectPROSECUTION
dc.subjectLEGAL ENTITIES
dc.subjectCORRUPTION
dc.subjectCRIME
dc.subjectWILL
dc.subjectBANKRUPTCY
dc.subjectCOURT DECISIONS
dc.subjectTHEFT
dc.subjectDISABILITIES
dc.subjectCOURTS
dc.subjectMATERNITY LEAVE
dc.subjectDATA
dc.subjectJUDICIAL INDEPENDENCE
dc.subjectCRIMINAL LAW
dc.subjectPENALTIES
dc.subjectTRAINING
dc.subjectROBBERY
dc.subjectJUDGE
dc.subjectPROSECUTORS
dc.subjectAGREEMENTS
dc.subjectJUDICIAL REFORM
dc.subjectTRIAL
dc.subjectRAPE
dc.subjectJUDICIAL PROCEEDINGS
dc.subjectVIOLENCE
dc.subjectJUDGES
dc.subjectORGANIZATIONS
dc.subjectLEGISLATION
dc.subjectLAWYERS
dc.subjectCONFIDENCE
dc.subjectRESEARCH
dc.subjectPROFESSIONAL ASSOCIATIONS
dc.subjectMEDIUM
dc.subjectCOMPENSATION
dc.subjectENTERPRISES
dc.subjectSERVICE DELIVERY
dc.subjectPRISON
dc.subjectRESIDENCE
dc.subjectMEDIATION
dc.subjectLEGAL PROFESSION
dc.subjectACCESS TO INFORMATION
dc.subjectJUDICIAL SYSTEM
dc.subjectATTORNEYS
dc.subjectUSERS
dc.subjectREGULATIONS
dc.subjectINTEGRITY
dc.subjectDOMESTIC VIOLENCE
dc.subjectOFFENSES
dc.subjectPOLICIES
dc.subjectGENDER DIFFERENCES
dc.subjectRESULTS
dc.subjectPOLICE
dc.subjectFAMILY
dc.subjectGENDER
dc.subjectBANK
dc.subjectINVESTIGATION
dc.subjectPENALTY
dc.subjectBRIBE
dc.subjectJUDICIAL SERVICES
dc.subjectPROPERTY
dc.subjectMARRIED COUPLE
dc.subjectSANCTION
dc.subjectPRIVATE SECTOR
dc.subjectCONSTITUTIONAL COURT
dc.subjectPOLICY
dc.subjectLAWYER
dc.subjectMEDIA
dc.subjectGENERAL PUBLIC
dc.subjectINSURANCE
dc.subjectJUSTICE
dc.subjectSEX
dc.subjectSEXUAL HARASSMENT
dc.subjectPROSECUTOR
dc.subjectFAIR TRIAL
dc.subjectCHILDREN
dc.subjectGENDERS
dc.subjectFEMALES
dc.subjectCOMPLAINTS
dc.subjectBUSINESS SECTOR
dc.subjectBUSINESS
dc.subjectJURISPRUDENCE
dc.subjectCIVIL LAW
dc.subjectORGANIZATION
dc.subjectEQUALITY
dc.subjectJUDICIAL PERFORMANCE
dc.subjectPERFORMANCE
dc.subjectDISABILITY
dc.subjectJUDICIARY
dc.subjectBUSINESSMEN
dc.subjectLAW
dc.subjectMARITAL STATUS
dc.subjectAGREEMENT
dc.subjectSTRATEGY
dc.subjectHARASSMENT
dc.subjectOFFENCE
dc.subjectJUDICIAL SYSTEM REFORM
dc.subjectWOMEN
dc.subjectLEGAL PROFESSIONALS
dc.subjectFEMALE
dc.subjectTARGET
dc.subjectSERVICE
dc.subjectLEGAL RIGHTS
dc.subjectGENDER EQUALITY
dc.subjectFIGHT AGAINST CORRUPTION
dc.subjectDATA ANALYSES
dc.subjectJUDICIAL BODIES
dc.subjectSERVICE PROVIDERS
dc.subjectINEQUALITY
dc.titlePerceptions of the Judiciary's Performance in Serbiaen
dc.title.subtitleResults of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staffen
dc.typeReporten
dc.typeRapportfr
dc.typeInformees
dspace.entity.typePublication
okr.date.disclosure2015-02-25
okr.date.doiregistration2025-05-07T08:36:52.879789Z
okr.doctypeEconomic & Sector Work
okr.doctypeEconomic & Sector Work::Law and Justice Study
okr.docurlhttp://documents.worldbank.org/curated/en/2015/02/24051869/perceptions-judiciarys-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff-perceptions-judiciary’s-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff
okr.globalpracticeGovernance
okr.guid913951468179665797
okr.identifier.externaldocumentum090224b082b4e0cb_1_0
okr.identifier.internaldocumentum24051869
okr.identifier.report94519
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2015/02/25/090224b082b4e0cb_1_0/Rendered/PDF/Perceptions0of0administrative0staff.pdfen
okr.region.administrativeEurope and Central Asia
okr.region.countrySerbia
okr.topicLegal Institutions of the Market Economy
okr.topicLaw and Development::Judicial System Reform
okr.topicGender::Gender and Law
okr.topicPrivate Sector Development::E-Business
okr.topicPublic Sector Corruption and Anticorruption Measures
okr.unitLegal - EMENA (CLEM3)
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