Publication: The Enterprise Resource Management System for Water Service Providers in Cambodia
Date
2010-11
ISSN
Published
2010-11
Author(s)
Chan, Virak
Abstract
More than two-thirds of the water
suppliers in Cambodia are unlicensed, unregulated private
businesses that often provide untreated water at substandard
quality. One of the foremost challenges in converting
informal water suppliers in Cambodia to formal, licensed
suppliers is capacity building. The World Bank Cambodia
Water and Sanitation Program (WSP) have designed an
innovative project to combat this problem. This smart lesson
describes our capacity-building program for domestic private
water supply providers to help them develop the right skills
and competencies. The program includes some useful tools,
such as the Enterprise Resource Management System (ERMS), a
special integrated software application created by
collecting all the lessons learned from water supply
utilities in capacity-building projects funded by the WSP,
and also a performance improvement toolkit that will
function not only as a road map for the capacity development
of new and existing water providers but also as a tool for
the government to use in developing official standard
operating procedures (SOPs).
Citation
“Chan, Virak. 2010. The Enterprise Resource Management System for Water Service Providers in Cambodia. IFC Smart Lessons Brief. © World Bank, Washington, DC. http://openknowledge.worldbank.org/entities/publication/707c252e-af9e-5efa-a02b-fe4a60ebd1c7 License: CC BY-NC-ND 3.0 IGO.”
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