Publication: The Enterprise Resource Management System for Water Service Providers in Cambodia
Date
2010-11
ISSN
Published
2010-11
Author(s)
Chan, Virak
Abstract
More than two-thirds of the water
suppliers in Cambodia are unlicensed, unregulated private
businesses that often provide untreated water at substandard
quality. One of the foremost challenges in converting
informal water suppliers in Cambodia to formal, licensed
suppliers is capacity building. The World Bank Cambodia
Water and Sanitation Program (WSP) have designed an
innovative project to combat this problem. This smart lesson
describes our capacity-building program for domestic private
water supply providers to help them develop the right skills
and competencies. The program includes some useful tools,
such as the Enterprise Resource Management System (ERMS), a
special integrated software application created by
collecting all the lessons learned from water supply
utilities in capacity-building projects funded by the WSP,
and also a performance improvement toolkit that will
function not only as a road map for the capacity development
of new and existing water providers but also as a tool for
the government to use in developing official standard
operating procedures (SOPs).
Link to Data Set
Citation
“Chan, Virak. 2010. The Enterprise Resource Management System for Water Service Providers in Cambodia. IFC Smart Lessons Brief. © World Bank, Washington, DC. http://hdl.handle.net/10986/10466 License: CC BY-NC-ND 3.0 IGO.”
Report Series
Report Series
Other publications in this report series
-
PublicationWalking the Last Mile: Operationalization of Albania’s Authorized Economic Operators Program(International Finance Corporation, Washington, DC, 2017-02)Albania’s authorized economic operators (AEO) program is not yet operational, even though the country has adopted the necessary European Union (EU) legal and regulatory frameworks. This smart lesson outlines shortcomings in the adoption of AEO provisions under the European community customs code (CCC) as well as the obstacles the national government has faced putting in place the complementary reform measures necessary to ensure practical effectiveness. Lessons learned from the Albanian experience may be instructive for other countries in the central European free trade agreement region as they look to operationalize their AEO programs without diverting from AEO guidelines as set out in the EU acquis.
-
PublicationOpening Doors to Transparency in Cross-Border Trade: Lessons from the Malawi Trade Portal(International Finance Corporation, Washington, DC, 2017-02)Most business leaders in Malawi see the Malawi Trade Portal (MTP) as a step forward in the provision of public information via online platforms and the promotion of transparency in the delivery of public services. Its purpose is to facilitate trade by promoting easier access to information on laws, regulations, measures, standards, procedures, and forms related tothe governance of exports, imports, and transit of goods. This SmartLesson describes how the MTP is helping authorities facilitate trade by increasing transparency and accountability and by reducing the time it takes to access regulatory information on trade across borders. and it shares the lessons the authors believe are the most replicable.
-
PublicationWorking with Tajikistan to Develop its First National Commodity Nomenclature of Foreign Economic Activities(International Finance Corporation, Washington, DC, 2017-02)One of the most important instruments of trade facilitation is the commodity nomenclature, which provides a definition of all goods subject to foreign trade. The correct classification of goods forms the basis for determining the appropriate value of a good and for determining the customs duties imposed on a good on import or export. Customs statistics on foreign trade are derived from it, and those statistics in turn serve as a tool for the determination and implementation of customs policy. Commodity nomenclature is used not only at the national level, but also by the World Trade Organization, the World Customs Organization, the United Nations, and other international entities. Importers and exporters or investors in other countries visit customs nomenclature websites thousands of times a day to see the types and levels of customs duties and other charges and trade policy measures that particular countries apply. Trade policy regulations, rules of origin, and trade statistics in almost all of the developed and developing countries are designed and compiled on the basis of customs nomenclatures. This SmartLesson discusses how the Central Asia Trade Logistics Project worked with the Customs Administration of the Republic of Tajikistan on the development of its first national commodity nomenclature.
-
PublicationOpening Opportunities: Kenya’s Electronic Single Window Connects East Africa to Global Value Chains(International Finance Corporation, Washington, DC, 2017-02)One of the most challenging experiences for businesses involved in cross bordertrade along Kenya’s border points is the clearance of imports and exports. Until 2015, the process of clearing cargo was largely manual. More than 29 different government agencies with different roles in the clearance of international trade goods required businesses to apply for and submit different sets of cargo clearance documents. The World Bank Group’s trade and competitiveness team, through the Kenya investment climate program, has supported the government of Kenya in implementing the Kenya National Electronic Single Window System, also known as the Kenya TradeNet System. This smart lesson describes the system, how it works, its accomplishments, and lessons learned along the way.
-
PublicationTaking the First Step to Facilitate Trade in Sudan: Setting Up a National Committee on Trade Facilitation(International Finance Corporation, Washington, DC, 2017-02)The Republic of Sudan’s seaports used to be known for congestion resulting from the slow processing of imported goods. In response, the government created an ad hoc National Committee on trade facilitation to help streamline the processing of goods coming in and to facilitate trade. This smart lesson describes the steps taken in setting up the National Committee on Trade Facilitation and the challenges involved.