Public Services and COVID-19: Reflections from the Pacific - Trust

Abstract

The purpose of this note is to identify good practice in public sector management drawn from Pacific Island public service experiences of navigating the COVID-19 pandemic. These experiences were brought together through a World Bank engagement with Pacific Island countries in 2021 and 2022. The engagement identified five core aspects of Pacific Island public service management in response to COVID-19: trust, preparation, adaptable system settings, adaptable operating models, and sustainable wage bills. This first note in the series of five focuses on the importance of trust. The primary audience is public service leaders in Pacific Islands. The note will also be of interest to anyone working on designing and leading public sector management systems through rapid change, uncertainty and crises.