Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Morawczynski, Olga; Pickens, Mark

Publication:
Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

dc.contributor.author	Morawczynski, Olga
dc.contributor.author	Pickens, Mark
dc.date.accessioned	2012-08-13T08:45:24Z
dc.date.available	2012-08-13T08:45:24Z
dc.date.issued	2009-08
dc.description.abstract	Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This brief draws on some of the first ethnographic research on Mobile-Swahili for money (M-PESA), one of the earliest success stories in mobile phone-based delivery of financial services. The research offers insights into how poor people use M-PESA, its impact on their lives, and some unexpected consequences.	en
dc.identifier	http://documents.worldbank.org/curated/en/2009/08/11064883/poor-people-using-mobile-financial-services-observations-customer-usage-impact-m-pesa
dc.identifier.uri	http://hdl.handle.net/10986/9492
dc.language	English
dc.publisher	World Bank, Washington, DC
dc.relation.ispartofseries	CGAP Brief
dc.rights	CC BY 3.0 IGO
dc.rights.holder	World Bank
dc.rights.uri	http://creativecommons.org/licenses/by/3.0/igo/
dc.subject	ACCESS TO FINANCE
dc.subject	BANK ACCOUNT
dc.subject	BANKS
dc.subject	BUS
dc.subject	BUS COMPANY
dc.subject	COMMERCIAL BANK
dc.subject	DEPOSIT
dc.subject	DEPOSITS
dc.subject	FINANCIAL SERVICE
dc.subject	FINANCIAL SERVICE PROVIDERS
dc.subject	FINANCIAL SERVICES
dc.subject	FINANCIAL TRANSACTIONS
dc.subject	HOUSEHOLD INCOME
dc.subject	HUSBANDS
dc.subject	INCOME
dc.subject	INCOME SUPPORT
dc.subject	INFORMAL SAVINGS
dc.subject	JOURNEY
dc.subject	LENDERS
dc.subject	LIQUIDITY
dc.subject	LUMP SUM TRANSFERS
dc.subject	MERCHANTS
dc.subject	MOBILE PHONE
dc.subject	MOBILE PHONES
dc.subject	MOBILE SERVICE
dc.subject	MONEY TRANSFER
dc.subject	MONEY TRANSFERS
dc.subject	POOR
dc.subject	POOR PEOPLE
dc.subject	RAILWAY
dc.subject	REMITTANCE
dc.subject	REMITTANCES
dc.subject	RESULT
dc.subject	ROADS
dc.subject	RURAL
dc.subject	RURAL AREAS
dc.subject	RURAL HOMES
dc.subject	RURAL HOUSEHOLD
dc.subject	RURAL HOUSEHOLD INCOME
dc.subject	RURAL RESIDENTS
dc.subject	RURAL VILLAGES
dc.subject	RURAL WOMEN
dc.subject	SAVINGS
dc.subject	SAVINGS ACCOUNT
dc.subject	SAVINGS MECHANISM
dc.subject	SAVINGS MECHANISMS
dc.subject	SAVINGS PRODUCTS
dc.subject	SERVICE PROVIDER
dc.subject	SERVICE PROVIDERS
dc.subject	TRANSACTION
dc.subject	TRANSPORT
dc.subject	TRANSPORT COSTS
dc.subject	TRIPS
dc.subject	TYPES OF USERS
dc.subject	URBAN AREAS
dc.subject	USER
dc.subject	USERS
dc.subject	USES
dc.subject	VILLAGE
dc.subject	WAGES
dc.subject	WEB
dc.subject	WEB SITE
dc.title	Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA	en
dspace.entity.type	Publication
okr.doctype	Publications & Research :: Brief
okr.doctype	Publications & Research
okr.docurl	http://documents.worldbank.org/curated/en/2009/08/11064883/poor-people-using-mobile-financial-services-observations-customer-usage-impact-m-pesa
okr.globalpractice	Macroeconomics and Fiscal Management
okr.globalpractice	Transport and ICT
okr.globalpractice	Poverty
okr.globalpractice	Finance and Markets
okr.globalpractice	Transport and ICT
okr.globalpractice	Trade and Competitiveness
okr.identifier.externaldocumentum	000333037_20090911001822
okr.identifier.internaldocumentum	11064883
okr.identifier.report	50306
okr.language.supported	en
okr.pdfurl	http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2009/09/11/000333037_20090911001822/Rendered/PDF/503060BRI0Box31MPESA1Brief01PUBLIC1.pdf	en
okr.topic	Private Sector Development :: E-Business
okr.topic	Poverty Reduction :: Rural Poverty Reduction
okr.topic	Economic Theory and Research
okr.topic	Finance and Financial Sector Development :: Access to Finance
okr.topic	Transport Economics Policy and Planning
okr.topic	Macroeconomics and Economic Growth
okr.topic	Transport
okr.unit	Consultative Grp to Assist Poor (CGP)
okr.volume	1 of 1