Publication: Republic of Turkey: Towards Improving the Service Quality of Electricity Distribution Companies
Loading...
Published
2016-11
ISSN
Date
2017-01-31
Editor(s)
Abstract
The objective of this review is to analyze the current status on achievement of targeted benefits from distribution privatization and identify the gaps between expectations and realizations, with a key task of proposing concrete procedures and methodologies to ensure that EMRA and other government agencies involved in monitoring and enforcing quality in electricity distribution and retail have timely access to reliable information on service actually provided by the DISCOMs to their customers. To reach these objectives, this report follows the following approach: section one presents an overview of the distribution sector and distribution privatization process; section two analyzes the existing regulatory framework related to DISCOM performance and provides expected performance targets in respective investment periods; section three analyzes the current status of DISCOMs’ performance targets; section four identifies key issues and barriers in measuring and monitoring service quality in DISCOMs; and lastly, based on the global experience, section five recommends an approach for improving measuring and monitoring of service quality by the regulator.
Link to Data Set
Citation
“Energy Sector Management Assistance Program. 2016. Republic of Turkey: Towards Improving the Service Quality of Electricity Distribution Companies. © World Bank. http://hdl.handle.net/10986/25967 License: CC BY 3.0 IGO.”
Digital Object Identifier
Associated URLs
Associated content
Other publications in this report series
Journal
Journal Volume
Journal Issue
Collections
Related items
Showing items related by metadata.
Publication Honduras(World Bank, Washington, DC, 2010-05)This report was prepared in response to a request by the government of Honduras for assistance in the preparation of a power sector strategy for the country. Specifically, the government asked for help in identifying the main issues in the power sector, and in addressing them through formulation of a clearly defined, achievable strategy. Left unresolved, these issues risk derailing the country's macroeconomic framework, potentially damaging the competitiveness of the country and its prospects for poverty reduction. The main issues to be analyzed in the study were identified at a workshop held on September 19, 2006, in Tegucigalpa, jointly with the Secretaria de Recursos Naturales y Ambiente (SERNA) and the Comision Presidencial de Modernizacion del Estado (CPME), and with the participation of representatives from the Empresa Nacional de Energia Electrica (ENEE), civil society, the private sector, Congress, public sector agencies, donors, utilities, and ministries. It was decided that the study would be divided into two components: (a) the first would identify and evaluate options on institutional reforms, particularly ENEE's restructuring and management, and securing electricity supply; and (b) the second would formulate a power sector strategy. Two reports will be prepared, with the second report to be finalized according to the timing of the government's decision. This first report analyzes the institutional and policy issues; financial and fiscal concerns; social aspects, such as tariffs and subsidies, and access to electricity; and investment requirements including the development of renewable resources. The report is divided into two parts. Part A presents a diagnostic of the electricity sector, including ENEE's financial performance, fiscal impacts, and reliability of supply, institutional and legal framework, pricing policy, and electricity coverage. Part B evaluates the options available to improve sector efficiency, ensure financial sustainability, promote the diversification of energy sources, and increase electrification coverage.Publication Toward Sustainable and Energy Efficient Urban Transport(World Bank, Washington, DC, 2014-09)Many cities of developing countries are experiencing rapid growth of motorized transportation. This is leading to severe congestion, which, in turn, is reducing productivity. Road accidents have been increasing. Transport emissions have become a major contributor to severe air pollution and greenhouse gas emissions. The main cause of these problems has been the increasing preference for personal motor vehicles for commuting to work and getting around the city. In many countries, urban development practices have worked in favor of such preference, leading to urban sprawl. Thus, remedial measures have to focus on reversing the preference for such modes of travel, shifting to public transport, cycling, or walking, and building and retrofitting cities to minimize the need for private automobiles. The objective of this guidance note is to present a systematic, practical, and comprehensive approach to dealing with the problems of urban transport. It outlines a framework of possible interventions and demonstrates how such interventions relate to the overall objectives of improving mobility and energy efficiency as well as reducing air pollution and road accidents. Thereafter, it highlights a range of cross-cutting issues that need to be addressed and also suggests steps to create an enabling environment to move towards a sustainable urban transport system. Its target audience is the city-level leadership and key decision makers responsible for sustainable urban mobility.Publication Innovative Approaches to Energy Access for the Urban Poor(World Bank, Washington, DC, 2012)Rapid urban growth in developing countries has created an unprecedented demand for energy services. Cities face the enormous challenge of improving energy access to urban communities in order to improve education, health, and basic socioeconomic conditions. South Asia and Sub- Saharan Africa have the fastest growing urban populations in the world projected to grow by 50 percent by 2025. This will put tremendous pressure on cities in these regions as they work to provide basic services, including energy services, to underserved areas. While there is widespread understanding of the critical role energy access plays in sustainable development, there is still a lack of policies targeted at growing urban poor populations. The objective of these case studies is to share lessons learned in successful energy access initiatives and to provide a point of reference for energy practitioners. The case studies identify barriers to energy access that are unique to the urban poor, innovative approaches to finding solutions, and the roles of communities, service providers, and governments in successfully providing access to legal modern energy services. Eight case studies focused on electrification and clean fuels were selected from India, Bangladesh, Colombia, and Brazil all countries that have had varying success in providing access to modern energy services for slum dwellers. The cases selected highlight several common barriers facing the urban poor in achieving access to safer, cleaner, and legal sources of energy. They also outline the innovative approaches adopted by all stakeholders. This study demonstrates several common barriers and highlights diverse ways to overcome them. It shows that success depends on several enabling factors working together, such as stakeholder collaboration and community empowerment. Sustainable initiatives that have the potential to be replicated in other urban poor communities depend on the continued commitment of stakeholders, and the presence of strong financial and institutional mechanisms.Publication A Strategy for Coal Bed Methane and Coal Mine Methane Development and Utilization in China(World Bank, Washington, DC, 2007)China is short of clean energy, particularly conventional natural gas. The proven per capital natural gas reserve is only 1/12th of the world average. However, China has large coal bed methane (CBM) resources with development potential which can be recovered from surface boreholes independent of mining and in advance of mining, and also captured as a part of underground coal mining operations. However, in order to meet its targets, the government must improve the administrative framework for CBM resource management, introduce more effective CBM or coal mine methane (CMM) development incentives, raise the technical capacity of the mining sector, expand gas pipeline infrastructure and promote gas markets in coal mining areas. In order to significantly reduce methane emission from coal mines and better exploit the gas recoverable from coal seams, the government should introduce measures to: strengthen the CBM/CMM policy, legal and regulatory framework to improve resource management; improve CMM availability and quality so more can be utilized; enhance incentives to promote expansion of CBM/CMM exploitation and destruction of surplus drained CMM; and Promote development of regional development strategies to take advantage of specific local advantages.Publication The Energy Efficient Cities Initiative Practitioners' Roundtable(World Bank, Washington, DC, 2008-11)Cities represent a major contributor of greenhouse gas (GHG) emissions. According to the United Nations Population Fund,1 half of the world's population now lives in cities and is responsible for 75% of global energy use and GHG emissions. Since the world's population will continue to grow, and rapid urbanization will continue particularly in the developing world, tackling climate change issues in the urban context will be essential. In response to these challenges, the World Bank's Energy Sector Management Assistance Program (ESMAP), in cooperation with the Bank?s Finance Economics and Urban Department (FEU), has launched an Energy Efficient Cities Initiative, which is designed to help mainstream and scale-up sustainable energy and climate change mitigation actions and investments in the urban context. The first activity proposed under this Initiative is the Energy Efficient Cities Practitioners Roundtable, a facilitated discussion cohosted by ESMAP and FEU. The purpose of this event was to bring together client cities and partner organizations to investigate ongoing initiatives and programs to support cities' sustainable energy goals needs and develop an Energy Efficient Cities Action Plan that will outline a vision and subsequent actions to be taken under the Initiative. The event took place at the Washington DC offices of the World Bank, from October 20-21, 2008.
Users also downloaded
Showing related downloaded files
Publication Pakistan at 100(World Bank, Washington, DC, 2019-03)This policy note was prepared in parallel to the report Pakistan at 100 - Shaping the Future. The report Pakistan at 100 discusses options to accelerate and sustain growth in Pakistan so that the country becomes an upper middle-income country when it turns hundred years old in 2047. This policy note discusses Pakistan’s slow transformation and the need to reallocate resources to the most productive uses.Publication Cote d'Ivoire(World Bank, Washington, DC, 2019-12)The main objective of this technical note is to evaluate the institutional and implementation framework needed for strengthening payment systems as a core element of delivering social protection and labor (SPL) benefits to the poor, around which targeting, identification and monitoring systems operate. The assessment aims to support improving how new national programs and initiatives identify the poorest households, assess their needs and facilitate the delivery of investments and services to them by maximizing digital financial technology. The note is structured as follows. Following the introduction in section I, section II looks at institutional framework, including the regulatory environment for financial services as well as the personal identification (ID) landscape in Côte d'Ivoire. Section III assesses the current payment systems in the four focus programs chosen. Section IV provides recommendations for improvement of the payment systems of the four focus programs in the short and long term, with an eye not only toward improving service delivery for the beneficiaries of individual programs, but also toward improving coordination between programs.Publication Getting to Equal(Washington, DC, 2011)To achieve gender equality and empower women, it is essential to invest in human development. The World Development Report 2012: Gender Equality and Development (hereafter WDR 2012) brings the best global evidence to bear on the relationship between gender equality and development. A central theme running through the report is how investments and outcomes in human development namely health, education, social protection, and labor shape, and are shaped by, gender equality. This note is designed as a companion to the WDR 2012 and highlights some of the World Bank Group's recent experience with and impact on promoting gender equality through its work in human development. Gender equality benefits society as a whole. Greater gender equality today shapes the norms and cultures as well as the constraints and possibilities of tomorrow's men and women. A wealth of evidence demonstrates that gender equality begins a virtuous circle of higher productivity, lower poverty, and better development outcomes for generations to come.Publication Job Outcomes in the Towns of South Sudan(World Bank, Washington, DC, 2020-10-21)This study assesses jobs outcomes in the towns of South Sudan, based on a 2017 household survey and a dedicated 2019 youth jobs survey. It discusses how years of conflict have touched nearly all livelihoods, leaving few productive jobs, and causing high poverty. Most urban households diversify their job activities little, and rely on household work in agriculture, commerce or personal services, or they depend on a household member’s work for NGOs or as a public servant. Many young workers say they are ready to build from the less than attractive job activities available. Workers point to a lack of funding, insecurity, and low demand as the main obstacles to doing better. The study is one of a set of four reports assessing different aspects of jobs in urban South Sudan in order to formulate policy for recovery.Publication Digital Africa(Washington, DC: World Bank, 2023-03-13)All African countries need better and more jobs for their growing populations. "Digital Africa: Technological Transformation for Jobs" shows that broader use of productivity-enhancing, digital technologies by enterprises and households is imperative to generate such jobs, including for lower-skilled people. At the same time, it can support not only countries’ short-term objective of postpandemic economic recovery but also their vision of economic transformation with more inclusive growth. These outcomes are not automatic, however. Mobile internet availability has increased throughout the continent in recent years, but Africa’s uptake gap is the highest in the world. Areas with at least 3G mobile internet service now cover 84 percent of Africa’s population, but only 22 percent uses such services. And the average African business lags in the use of smartphones and computers as well as more sophisticated digital technologies that catalyze further productivity gains. Two issues explain the usage gap: affordability of these new technologies and willingness to use them. For the 40 percent of Africans below the extreme poverty line, mobile data plans alone would cost one-third of their incomes—in addition to the price of access devices, apps, and electricity. Data plans for small- and medium-size businesses are also more expensive than in other regions. Moreover, shortcomings in the quality of internet services—and in the supply of attractive, skills-appropriate apps that promote entrepreneurship and raise earnings—dampen people’s willingness to use them. For those countries already using these technologies, the development payoffs are significant. New empirical studies for this report add to the rapidly growing evidence that mobile internet availability directly raises enterprise productivity, increases jobs, and reduces poverty throughout Africa. To realize these and other benefits more widely, Africa’s countries must implement complementary and mutually reinforcing policies to strengthen both consumers’ ability to pay and willingness to use digital technologies. These interventions must prioritize productive use to generate large numbers of inclusive jobs in a region poised to benefit from a massive, youthful workforce—one projected to become the world’s largest by the end of this century.